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The Towers At Lotte New York Palace

New York Area - NY · United States

455 Madison AvenueView location

9.2/10Excellent715 Reviews
Cleanliness9.4/109.4
Service9.0/109.0
Comfort9.4/109.4
Condition9.0/109.0
Location9.8/109.8
Neighborhood9.6/109.6
Amenities9.0/109.0
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  • Luxury collection

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About The Towers At Lotte New York Palace

Indulge in onsite massages, body treatments, and facials at this conveniently located hotel, just steps from 5th Avenue and St. Patrick's Cathedral. Enjoy complimentary Wi-Fi, concierge services, and browse the gift shops. A complimentary area shuttle simplifies exploring nearby attractions.

The hotel's restaurant, Pomme Palais, offers lunch, complemented by a coffee shop/cafe and room service during limited hours. Unwind with a drink at the bar/lounge. Cooked-to-order breakfasts are available on weekends for a fee. Business amenities include a business center and dry cleaning/laundry services.

The 176 air-conditioned rooms feature refrigerators, iPod docking stations, pillowtop beds with down comforters and Egyptian cotton sheets, 42-inch plasma TVs with cable, and bathrooms with designer toiletries.

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With a stay at The Towers at Lotte New York Palace, you'll be centrally located in New York, steps from St. Patrick's Cathedral and 3 minutes by foot from 5th Avenue.

This family-friendly hotel is 0.1 mi (0.2 km) from Rockefeller Center and 0.3 mi (0.5 km) from Radio City Music Hall. Make yourself at home in one of the 176 air-conditioned rooms featuring refrigerators and DVD players. Your pillowtop bed comes with down comforters and Egyptian cotton sheets.

Wired and wireless internet access is complimentary, while 42-inch plasma televisions with cable programming provide entertainment. Bathrooms have designer toiletries and hair dryers. Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 4:00 PM
Check-in until 2:00 AM
Check-out until 11:00 AM

Hotel policies

No cribs (infant beds) available Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 11 Pet max weight (per pet) in lb is 25 Only dogs are allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Resort fee: USD 33.86 per accommodation, per night

    We have included all charges provided to us by the property.

  • You need to know
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and debit cards; cash is not accepted
  • Optional fees
    • Fee for cooked-to-order breakfast: approximately USD 16 to 26 per person
    • Covered valet parking fee: USD 110 per day
    • Pet fee: USD 150 per pet, per stay
    • Service animals are exempt from fees
    • Rollaway bed fee: USD 100.0 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Russian

    Portuguese

    Korean

    English

    Chinese (Mandarin)

    Italian

    French

    Spanish

Nearby attractions

5th Avenue 0.2 km / 0.1 mi
Rockefeller Center 0.2 km / 0.1 mi
St. Patrick's Cathedral 0.2 km / 0.1 mi
Madison Avenue 0.4 km / 0.2 mi
Top of the Rock Observation Deck 0.4 km / 0.3 mi
Radio City Music Hall 0.5 km / 0.3 mi
Museum of Modern Art 0.6 km / 0.4 mi
One Vanderbilt 0.7 km / 0.4 mi
Grand Central Terminal 0.8 km / 0.5 mi
Plaza Hotel 0.9 km / 0.5 mi
Broadway 0.9 km / 0.6 mi
Chrysler Building 0.9 km / 0.6 mi
Times Square 0.9 km / 0.6 mi
Bryant Park 1 km / 0.6 mi
Central Park 1 km / 0.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 176
  • hotel
  • Wheelchair-accessible
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wired Internet
  • Wi-fi
  • Secure parking
  • Laundry service
  • Multilingual staff
  • Bellboy service
Show 16 more facilities & services
  • Lift access
  • Newspaper stand
  • Shop
  • Garden
  • Concierge
  • NewspapersExtra charge
  • Luggage room
  • Clothes dryer
  • Bar
  • Banquet hall
  • Meeting room
  • Business centre
  • Spa treatments
  • Breakfast
  • Non-smoking establishment
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE AccessibleSUITE • AccessibleSUI.H6

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Towers At Lotte New York Palace

    SUITE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Towers At Lotte New York Palace

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED ONE BEDROOMSUITE • KING BED ONE BEDROOMSUI.B1-KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Towers At Lotte New York Palace

    SUITE KING BED ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Towers At Lotte New York Palace

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Towers At Lotte New York Palace

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE LUXURYDOUBLE • LUXURY • 1 Bedroom • 43 m²DBL.LX
    DOUBLE LUXURYPhoto unavailable8 photos

    Room overview

    Non-smoking room
    Room size
    43 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    LUXURY

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Safe
    • Dishwasher
    • Housekeeping
    • Toiletries
    • Video games console
    • Pay movies
    • DVD player
    • Turndown service
    Show all 20 amenities
    • Cable TV
    • Pillow menu
    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    • Fridge
    • Ironing set
    • Individually adjustable air conditioning
    • Slippers
    • Bathrobes
    • Desk

    Facilities with extra charge

    • Extra beds on demand
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Towers At Lotte New York Palace

    DOUBLE LUXURY

    Room photos

    8 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    43 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    LUXURY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.LX

    Room amenities

    • Safe
    • Dishwasher
    • Housekeeping
    • Toiletries
    • Video games console
    • Pay movies
    • DVD player
    • Turndown service
    • Cable TV
    • Pillow menu
    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    • Fridge
    • Ironing set
    • Individually adjustable air conditioning
    • Slippers
    • Bathrobes
    • Desk

    Facilities with extra charge

    • Extra beds on demand
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room WITH VIEWSRoom • WITH VIEWSROO.WV

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Towers At Lotte New York Palace

    Room WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDSSUI.2Q-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Towers At Lotte New York Palace

    SUITE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible KING SIZE BEDSUITE • Accessible KING SIZE BEDSUI.H6-KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Towers At Lotte New York Palace

    SUITE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Towers At Lotte New York Palace

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Towers At Lotte New York Palace

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room LUXURYRoom • LUXURYROO.LX

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    LUXURY

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Towers At Lotte New York Palace

    Room LUXURY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    LUXURY

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.LX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE LUXURYQUADRUPLE • LUXURY • 1 Bedroom • 43 m²QUA.LX
    QUADRUPLE LUXURYPhoto unavailable5 photos

    Room overview

    Smoking room
    Room size
    43 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    4 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    LUXURY

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Cable TV
    • Dishwasher
    • Internet access
    • Housekeeping
    • TV
    • Direct dial telephone
    • Hairdryer
    • Fridge
    Show all 20 amenities
    • Ironing set
    • Individually adjustable air conditioning
    • Safe
    • Pillow menu
    • Turndown service
    • DVD player
    • Pay movies
    • Video games console
    • Toiletries
    • Desk
    • Bathrobes
    • Slippers

    Facilities with extra charge

    • Wi-fi
    • Extra beds on demand

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Towers At Lotte New York Palace

    QUADRUPLE LUXURY

    Room photos

    5 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Smoking room
    Room size
    43 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    4 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    LUXURY

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.LX

    Room amenities

    • Cable TV
    • Dishwasher
    • Internet access
    • Housekeeping
    • TV
    • Direct dial telephone
    • Hairdryer
    • Fridge
    • Ironing set
    • Individually adjustable air conditioning
    • Safe
    • Pillow menu
    • Turndown service
    • DVD player
    • Pay movies
    • Video games console
    • Toiletries
    • Desk
    • Bathrobes
    • Slippers

    Facilities with extra charge

    • Wi-fi
    • Extra beds on demand

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible Executive roomSUITE • Accessible Executive roomSUI.H6-EJ

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible Executive room

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Towers At Lotte New York Palace

    SUITE Accessible Executive room

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible Executive room

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE STANDARDTRIPLE • STANDARDTPL.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Towers At Lotte New York Palace

    TRIPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVESUITE • EXECUTIVESUI.EJ

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Towers At Lotte New York Palace

    SUITE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room AccessibleRoom • AccessibleROO.H6

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Towers At Lotte New York Palace

    Room Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVE KING BEDSUITE • EXECUTIVE KING BED • 1 Bedroom • 61 m²SUI.EJ-KG
    SUITE EXECUTIVE KING BEDPhoto unavailable10 photos

    Room overview

    Smoking room
    Room size
    61 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    EXECUTIVE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Direct dial telephone
    • TV
    • Internet access
    • Fridge
    • Ironing set
    • Cable TV
    • Dishwasher
    • Housekeeping
    Show all 20 amenities
    • Individually adjustable air conditioning
    • Safe
    • Pillow menu
    • Turndown service
    • Pay movies
    • DVD player
    • Video games console
    • Toiletries
    • Desk
    • Bathrobes
    • Slippers
    • Hairdryer

    Facilities with extra charge

    • Wi-fi
    • Extra beds on demand

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Towers At Lotte New York Palace

    SUITE EXECUTIVE KING BED

    Room photos

    10 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Smoking room
    Room size
    61 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    EXECUTIVE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.EJ-KG

    Room amenities

    • Direct dial telephone
    • TV
    • Internet access
    • Fridge
    • Ironing set
    • Cable TV
    • Dishwasher
    • Housekeeping
    • Individually adjustable air conditioning
    • Safe
    • Pillow menu
    • Turndown service
    • Pay movies
    • DVD player
    • Video games console
    • Toiletries
    • Desk
    • Bathrobes
    • Slippers
    • Hairdryer

    Facilities with extra charge

    • Wi-fi
    • Extra beds on demand

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Towers At Lotte New York Palace

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about The Towers At Lotte New York Palace

9.2
Excellent
715 Reviews
Cleanliness
9.4 /10
Service
9.0 /10
Comfort
9.4 /10
Condition
9.0 /10
Location
9.8 /10
Neighborhood
9.6 /10
Amenities
9.0 /10
100 reviews shown
10/10
Exceptional
30 Jul 2026
Robert
Beautiful hotel. Great experience.
10/10
Exceptional
29 Jul 2026
Cheryl
Always great stay. Staff excellent love Lotte. Stay there 7 times a year
10/10
Exceptional
05 Jul 2026
Gregory
Great location, great view
6/10
Pleasant
25 Jun 2026
Daniel
We celebrated our anniversary with an overnight stay at the Towers & given the cost, had high hopes. The room was spacious & clean with a nice view but the service was sub par. The receptionist was neither friendly nor welcoming when we arrived & a different receptionist ignored us at checkout. The little things matter. There are many luxury hotels in the city & we’ll be staying at another next time.
8/10
Excellent
20 Jun 2026
Jon
A clean professional hotel. The down side is that it is very expensive and whilst the staff are very professional, they could not be described as warm and friendly. But maybe that could be said for New York service generally.
Thank you ~ Jon
Family
10/10
Exceptional
08 Jun 2026
Lisa Josephine
Fantastic location, beautiful rooms, immaculate condition and the most amazing views
Family
10/10
Exceptional
22 May 2026
Ankit
Very good
Business
10/10
Exceptional
22 May 2026
Ankit
Verry good
Partner
10/10
Exceptional
22 May 2026
Ankit
Rooms are nice big and clean. Ambience and views are great. However, hotel can
Improve on options available for breakfats
Business
4/10
Poor
11 May 2026
C TURNER
The Towers are supposed to come with use of the hotel’s Maybach but they don’t tell you it is only one way. When we addressed this with the concierge he became very surly and blamed us for not asking. The service has certainly dropped over the last decade. We will not be returning.
Friends_and_family Family
10/10
Exceptional
23 Apr 2026
Roger
Customer Service is outstanding
10/10
Exceptional
21 Apr 2026
Muller
Am very satisfied
2/10
Poor
13 Apr 2026
Payal
Checked in to a double bed room. The check in was late, we waited in the hotel lobby for over an hour past 4pm. When we checked in the room was dirty, the counters had stains and the bed was haphazardly made. We noticed one bed was considerably lower and harder than the other, inavery uncomfotable way. I contacted house keeping and front desk to no avail, they passed me off between staff members some of who were extremely rude one told me that there are beds flagged to be replaced and there weren’t any other options available. This all took to 8:30pm when I called the front desk and waited for some help that never came, I went to the lobby where I was told that I could leave and that the manager was asking how soon we would vacate the room, this was as I stood in the lobby with my two young kids. When the manager Dianne came out of her office she acted surprised by what had transpired but offered no real help. She assured me they would not charge me but I still see the cost on my credit card bill so another item to follow up with them about.
10/10
Exceptional
12 Apr 2026
Adam
True luxury. Ideally located to explore the city. Amazing staff throughout.
Friends_and_family Family
10/10
Exceptional
05 Apr 2026
James
Amazing stay! Staff was wonderful. We went for a long weekend to NYC! Location was perfect! Broadway and Times Square were very walkable, as was south part of Central Park. Rooms were comfortable and clean. Staff was very attentive and helpful. We will definitely be back.
Friends_and_family Family
8/10
Excellent
27 Mar 2026
Heather
The staff are always helpful and friendly.

Nice proximity to Broadway, fine dining and luxury shopping in midtown.

Be cautious of your stay coinciding with any large conferences, if you are staying in The Towers portion of the hotel. There are only two small elevators and it can be difficult to get an elevator timely.
10/10
Exceptional
17 Mar 2026
diana
Great location. Great views in the Towers.
8/10
Excellent
21 Jan 2026
Majdi
Close to major shopping and multiple dining options
10/10
Exceptional
01 Jan 2026
Rheanna
Great large rooms! This hotel is truly wonderful and would love to stay here again. Highly recommend during Christmas time with their gorgeous decorations.
Friends_and_family Friends
8/10
Excellent
28 Dec 2025
nicholas
The location was awesome and the Christmas decorations lived up to the hotel’s reputation.
Leisure Family
10/10
Exceptional
11 Dec 2025
Shane
Excellent. Just wish the outdoor hot chocolate and pastry bar was open more often; we were there 4 days and didn’t see anyone behind the counter once.
Leisure Family_with_children
10/10
Exceptional
30 Oct 2025
Sidney
Best hotel room in NYC. Convenient, very nice and great servcice
2/10
Poor
22 Oct 2025
linda
UNIMAGINABLY RUDE hotel staff, who clearly have had no education, much less education in hospitality or communication. 100% assumed hotel guests were thieves, liars, or criminals of other sort; rather than the paying customers (or \"guests!\") they truly are. Tower King Room (1500.00/night) did not meet minimum expectation of clean, orderly, functioning hotel room: Rusty bathroom fixtures, pink mold on shower curtain, torn roman shades, askew black-out shades, non-functional electric blinds, non-functional electrical outlets, unusual stains on upholstery and carpet, mis-matched furnishings, broken (\"ripped out\") under-counter cabinetry, broken closet doors, struggling and loud water-hammer plumbing, etc (!!).
Leisure Family
8/10
Excellent
22 Oct 2025
Kevin
Hiccup with front desk staff outside of that the place is amazing.
Business_and_leisure Self
8/10
Excellent
20 Oct 2025
Kevin
This hotel is truly 5 star and I wanted to rate it 5 star across the board however the gap between excellent and average from front desk personnel can’t be ignored. Norma and Rebecca are exceptional whereas their colleagues need to be retrained. Not very good at all.
Business_and_leisure Family_with_children
6/10
Pleasant
19 Oct 2025
Deana
The location is what makes this hotel great, as well as the beds and water pressure. Otherwise, our room had a mildew smell first day and the surfaces were not clean. We waited for our room to be ready and the elevator experience in the towers makes it unfavorable vs. desired over their other rooms. To be suggested as a luxury experience is a stretch. But the view is truly gorgeous.
Friends_and_family Family
8/10
Excellent
15 Oct 2025
Ross
The Towers at Lotte Palace is a very busy hotel. During the day time and early evening hours the lobby is crowded with people. As a result, it may take time to check in, or get baggage assistance and concierge assistance. Our receptionist, Melody was extremely helpful and courteous. She help make the stress situations go smoothly and always with a smile and kind words. Diego, one of the concierge was also courteous and super helpful.

Our corner suite was spacious and comfortable. The only negative items is 1. there were hardly any amenities provided. No coffee cups, coffee maker, hot pot, visitor guide book, etc. 2. the electric outlets in the room were worn out from over use. Loose connections and items plugged in would easily fall out. 3. only 2-elevators service the tower rooms, so wait times can be long during busy check out hours in the morning. Other than that the hotel is good and centrally located.
Partner
10/10
Exceptional
30 Aug 2025
Jonathan
Loved our stay
Leisure Family_with_children
10/10
Exceptional
30 Aug 2025
Jonathan
Nice hotel great location
Leisure Family_with_children
10/10
Exceptional
04 Aug 2025
Jerry
Nice hotel!
Partner
10/10
Exceptional
14 May 2025
David

Best Midtown and Best Overall Hotel in Manhattan!

Amazing roomy suites in the Towers, get the corner suite with an incredible skyline view. We've stayed at all the top luxury hotels and The Towers is in a class by itself in my opinion. We will be back.
Partner
10/10
Exceptional
15 Apr 2025
Vanessa
We loved our stay at the Lotte Towers! The rooms were very spacious for our family of 4. We were provided a fridge on request. The views were amazing. The lifts were quick to get us to the 58th floor! Our rooms were serviced twice daily. Cannot fault anything at Lotte would love to return one day!!
Leisure Family
10/10
Exceptional
05 Mar 2025
Stephanie
Just wow
Leisure Family_with_children
10/10
Exceptional
24 Feb 2025
Bremen
We loved our stay!
Business_and_leisure Family
8/10
Excellent
15 Feb 2025
Paulo
Location
Leisure Family
10/10
Exceptional
10 Feb 2025
Annie
This hotel is classic NYC and is top tier in service and quality!
Leisure Family
8/10
Excellent
03 Jan 2025
Sally
Staff made us feel so welcomed, comfortable, and practically like royalty. Room was very spacious compared to a typical hotel room. Plenty of closet space. Location was great. Close to shopping and a couple blocks from Metro. Walking distance to Times Square and Central Park.

For a 5 star hotel, the room showed quite of bit of wear and tear.
Leisure Family
10/10
Exceptional
03 Jan 2025
Anush
Had a wonderful time. Would highly recommend
2/10
Poor
21 Dec 2024
Deborah
Hotel staff were very rude upon checking in. Had to wait over two hours past check in time. Was asked to leave a hotel lounge while waiting for room because they were having a private party. When asked where to go. Staff said if we buy alcohol we can stay in the hotel lounge. Had to go to restroom on the fifth floor because of private party only for people that were not even guests at the hotel. Was not able to eat at hotel restaurant as they were overbooked. The Pomme bakery did not have chocolate to make beverages such as hot chocolate or coffee drinks everything was sold out...long lines... again very rude staff... Our family stayed in the Towers and have stayed in the Palace in the past. The hotel service was subpar very rude and unprofessional. We had to handle our luggage to and from our room as well as bring our luggage outside and call an uber to return back to airport ourselves. Other hotel guests were upset as well. This could have been a Saturday Night Live skit... no joking... We will be staying at another hotel in the future. Don't waste your money staying here!!! So not worth it!!! Staff are too comfortable in their positions. Managment needs to be held accountable!!! What a shame this hotel has gone downhill in last two years.
Leisure Family
10/10
Exceptional
19 Dec 2024
Jeanne
Great staff
Leisure Friends
10/10
Exceptional
09 Dec 2024
Kip
This is always a GREAT place for Christmas time. Best service, location and accommodations.
Business_and_leisure Family
10/10
Exceptional
08 Dec 2024
Danielle
Such beautiful decor and views, generous room size and friendly professional service
10/10
Exceptional
28 Nov 2024
Christy
Anna Marie was so kind in making sure we had everything we needed at the front desk. From the bell hop to the room service Everything was wonderful. Our view was amazing and our room was outstanding. It was perfect for our three generation girls trip. Thank you for all you do
Friends_and_family Family
8/10
Excellent
20 Nov 2024
Gerald
Not exactly a 5 star experience. Location good. Views very good
Leisure Partner
10/10
Exceptional
19 Nov 2024
Fariba
it was a very nice and large room with excellent service and location was fantastic.
Business_and_leisure Family
10/10
Exceptional
11 Nov 2024
Radoslaw
This property is very unique.
Beautiful historic place.
Leisure Family
10/10
Exceptional
27 Oct 2024
Heather
Wonderful Hotel and the staff were all amazingly helpful and kind.
Leisure Friends
10/10
Exceptional
23 Oct 2024
Aimee
Great stay, perfect location. Minor touches in the room could be fixed to make it nicer
Leisure Family
6/10
Pleasant
17 Oct 2024
Luana Lynn
Property is dated, Old and worn furniture, worn carpeting. Stayed in the towers party of the hotel, and three condition of the hotel is not that of a 5 star hotel.
Leisure Family
10/10
Exceptional
14 Sep 2024
David
Excellent all around.
10/10
Exceptional
13 Sep 2024
JEROME ALEXANDER
Hands down one of the best hotel stays
Leisure Partner
10/10
Exceptional
11 Sep 2024
Richard
Everything is great here, and surprisingly quiet given the location.
Business_and_leisure Self
10/10
Exceptional
24 Aug 2024
Christine
I’ve stayed in many hotels in NYC and this was by far the best experience I’ve ever had. The hotel itself is beautiful both inside and out. The staff were all friendly and helpful. The location was wonderful. The views from the room were amazing. I cannot recommend enough!
Leisure Family
10/10
Exceptional
16 Aug 2024
David

All good

Not only was the room clean and lobby beautiful.

Management bent over backwards to accommodate my family

5 stars
Friends_and_family Family
10/10
Exceptional
02 Aug 2024
Marc

Really good value in mid town.

This is a great place to say in Mid-Town. The towers start on the 45th floor. Ask for a room with one of the better views. Actually we thought for the size and quality of the room combined with the view, made this really good value.
Friends_and_family Family
10/10
Exceptional
08 Jul 2024
Karen
Beautiful property!
Business_and_leisure Partner
10/10
Exceptional
06 Jul 2024
Latarsha Batiste
Everyone was extremely pleasant
Leisure Family
10/10
Exceptional
29 Jun 2024
Jill
Our stay was fabulous. Staff was courteous, prompt and friendly. We will be coming back to stay again.
Leisure Family
8/10
Excellent
11 Jun 2024
Jon
Smart hotel superbly located
Leisure Family
10/10
Exceptional
06 Jun 2024
Liangping
The view from the room is great, overseeing the St. Patrick’s Church.
Leisure Family_with_children
10/10
Exceptional
28 May 2024
Edda
the incredible location I had a wonderful experience, want to come back
Leisure Partner
10/10
Exceptional
27 May 2024
Jason
Went for business
Business Self
10/10
Exceptional
25 May 2024
Ted

NYC Palace

Amazing experience. Very welcoming and accommodating staff. Comfortable rooms with great views of the city. Beautiful property with a relaxing courtyard.
Partner
10/10
Exceptional
20 May 2024
HERNANDO
Location
Leisure Family
8/10
Excellent
19 May 2024
Yan
Good location, but not sure why it was super loud with music throughout the night in the second and third nights, overall good.
Business_and_leisure Family_with_children
10/10
Exceptional
12 May 2024
Cyrus Martin
Xxx
10/10
Exceptional
22 Apr 2024
Julia
Beautiful hotel with incredible service, spacious rooms, excellent fitness center, and in a great location! I highly recommend this hotel in NYC!
Leisure Partner
8/10
Excellent
21 Apr 2024
gerald
high end property. Staff friendly but doormen do not open doors even when guests have their hands full. The spa is mediocre and overpriced, Could not find a bar open at 4 p.m. when I had a meeting.
Business_and_leisure Family
6/10
Pleasant
02 Apr 2024
Katherine
This hotel is in the best location to EVERYTHING. The service is impeccable. The elevators in the Towers are a MAJOR problem. Even with use of the 3rd service elevator, had to sometimes wait 10 minutes for an open elevator. It was so bad it overshadowed much of the incredible service on behalf of the staff. The fact that none of the staff acknowledged or apologized for the elevators was irritating though.
Leisure Family
10/10
Exceptional
30 Mar 2024
Shirley
Lovely stay, staff are very helpful throughout our stay
Leisure Family
6/10
Pleasant
24 Mar 2024
Jeff

Packed for conference

In town for one night for a charity fundraiser. Location was great, but there was a large conference going on in the hotel at the time of our stay. Individual rooms were being used as breakout areas, elevators were packed, lobby was packed. Staff was overwhelmed. Based on the size of the conference, the hotel should’ve either been closed to other guest or guest should have at least been warned.
Partner
10/10
Exceptional
18 Mar 2024
Valeria
We had an absolute amazing experience at The Lotte Palace hotel . We were always greeted warmly by the doormen, concierge or any staff members. The rooms were comfortable and large by NYC standards. The views were incredible too. We loved our stay and will be back!
Family
10/10
Exceptional
25 Feb 2024
Mark
Staff was amazing!
Leisure Family
8/10
Excellent
23 Feb 2024
Thomas
Huge rooms, a little dated but the size made up for it, especially for New York
10/10
Exceptional
04 Feb 2024
Deborah
We were treated well and our room was a renovated one with an eastern exposure and a spectacular view from the 53rd floor. The blackout shade was a bit disheveled so it let in light in the morning and someone left the alarm clock on so it went off just before 6am and woke us all up. That was not pleasant. Aside from that we will definitely return next time we go see a show. So much more fun than driving in and back in the same night.
Leisure Family_with_children
10/10
Exceptional
26 Jan 2024
Ryan
The staff were great.
Leisure Self
10/10
Exceptional
15 Jan 2024
Leah

Roomy room near Rockefeller center

Staff is extremely helpful and courteous. Elevators are speedy. Hotel is elegant and clean. Perfect room size for a family of 4. When we arrived early, we were notified that our room was ready early and allowed to gain access without additional fees. SUPER appreciated this since we’re tired from travel.
Location is convenient and walkable to many shops and restaurants including Central Park.
Would definitely stay again!
Friends_and_family Family
10/10
Exceptional
08 Jan 2024
Carolina
Very nice
2/10
Poor
01 Jan 2024
prakash
They gave away our room had no empathy suggested separating us from our kids. They were understaffed and overwhelmed.No customer service, Terrible!!!!
Leisure Family
10/10
Exceptional
01 Jan 2024
Stephanie
We have stayed here many times and it is always amazing. The staff is the best and always greets you with a smile. Clean rooms, comfortable beds, fabulous location. Love it - we will be back!
Leisure Family
10/10
Exceptional
30 Dec 2023
Matthew
Excellent staff and location. It has big rooms for NYC. Great for families and long stays. Restaurant options are ok, but you have so many options in NYC.
Business_and_leisure Family_with_children
10/10
Exceptional
27 Dec 2023
AMANDA
The staff were top notch for first timers visiting New York. The hotel was beautifully decorated and always clean. Highly recommend.
Leisure Family
10/10
Exceptional
07 Dec 2023
Paul
amazing hotel, rooms in tower was beautiful with suberb view over NY
Leisure Family
10/10
Exceptional
21 Nov 2023
John William
Hotel is one of the nicest I have ever stayed in with over 30 years of traveling. Highly recommend.
6/10
Pleasant
12 Nov 2023
Suzanne
No thermostat control. Old mattresses. Smart lighting but impossible to control, all or nothing options. No fridge. No mini bar. No coffee maker. Not supplied with extra TP. No options to eat before 5. Rude staff & concierge. SIMPLY NOT WORTH THE PRICE.
Leisure Family
10/10
Exceptional
04 Nov 2023
Maryann
Everyone on staff were so friendly, pleasant and solicitous of our needs. The only disappointment was the limited availability of food/beverage services vis restaurants/lounges on the property.
10/10
Exceptional
22 Oct 2023
George T
Great location and great price point. Beautiful hotel …my second time there. Love it.
10/10
Exceptional
01 Oct 2023
Heather Sexe
Loved the Lotte towers! Great location, large room!
Leisure
10/10
Exceptional
27 Aug 2023
Christine
I loved staying here ! Great service, everyone was so friendly and really accommodating to all my needs especially for my kids ! Highly recommend !
Leisure Family
2/10
Poor
10 Aug 2023
joyce
Everything went wrong from the get go, our room that was promised would be ready by 9 in the morning wasn’t ready until 1 hour 45 min after their check in time (3pm check in room was ready at 4:45 and not up to cleanliness standard). The mini bar was empty and filled with brown liquid on the bottom, the toilet ran for about an hour after any flush, stepped on a hard plastic nail (maybe carpet tack) so did they sweep or vacuum the room ? Alarm went off at 6 am because housekeeping never turned it off from previous guest. Rollaway bed wasn’t in room and set up like it should’ve been. 1 light switch didn’t work so manually had to be plugged from wall to turn off/on.
Leisure Friends
10/10
Exceptional
02 Aug 2023
Patricia
The view from our room was spectacular.
Leisure Family
10/10
Exceptional
10 Jul 2023
Marcela
Best experience!
Best customer service.
Love staying at the Towers.
Highly recommend Lotte New York Palace
Thank you for an amazing experience
Business_and_leisure Family_with_children
10/10
Exceptional
04 Jul 2023
Donghyun
Excellent
6/10
Pleasant
30 May 2023
Ryan

Great hotel starting to fade

We’ve stayed at the Lotte a few times now. I don’t think we’ll be back. The service was adequate but certainly not impressive for a five star hotel at this price point. There are several others in the area that are in better condition and with better service for less money.
Our shower drained slowly, the AC didn’t work, the toilet clogged, and our room was cleaned when we had the do not disturb sign out. The bathroom is terribly dated and awfully dark.
The location is excellent, views are gorgeous, beds comfortable. But again, at this price point ($720/night for a double in the towers) there are better options.
Friends_and_family Family
10/10
Exceptional
29 Apr 2023
Verified traveler

Best stay in NYC !

Hotel staff was amazing! Everyone is very professional and friendly. Room service was fantastic.
Friends_and_family Friends
10/10
Exceptional
18 Apr 2023
Laura
Loved it!
Leisure Family
10/10
Exceptional
17 Apr 2023
George
What an amazing stay! Staff was exceptional…room amazing with wrap around views. Everyone from
bellmen/desk staff/ housekeeping etc super nice. We have stayed multiple nice hotels in NYC…this is a return visit!!
Leisure Family
10/10
Exceptional
11 Apr 2023
Farhad
great location and great hotel
10/10
Exceptional
05 Apr 2023
John

Family trip to nyc

Hotel is central to most things. Location was fantastic. Clean and very friendly. The only issue we had was we need service in the room and had to call multiple time for house keeping. That was just one of the days but the rest was perfect. I would definitely come back - hire was nice and staff was moce. Family really enjoyed it
Friends_and_family Family
10/10
Exceptional
24 Feb 2023
Bardia
This was our first time staying here and It was an all around amazing experience. Everything about this hotel is exceptional, from the rooms to the staff. We could not have been happier, and will be staying here on our future trips to NYC. Special thanks to Miles and Elizabeth for going above and beyond to make our stay as memorable and pleasant as possible.
Leisure Partner

Location & surroundings

The Towers At Lotte New York Palace
455 Madison Avenue, New York, United States

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The Towers At Lotte New York Palace

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