Name: The Benjamin Royal Sonesta New York
Address: 125 East 50th Street, New York, 10022, US

The Benjamin Royal Sonesta New York

New York Area - NY · United States

125 East 50th StreetView location

100 reviews shown

10/10

Exceptional

25 Jul 2026

Amelia

Super clean and helpful staff. Would definitely stay again.

10/10

Exceptional

23 Jul 2026

Criofan

great kitchenette in room, very useful. all areas spotlessly clean. really comfortable beds and choice of pillow types. massive flat screen TVs. Good location 1 block from well connected subway station. Walking distance to Central Park and sites on 5th Avenue. Lots of food choices locally, and reception would hold take out orders until you get down.

10/10

Exceptional

23 Jul 2026

Julia

The Benjamin was amazing. Great location and friendly staff. Loved our suite

6/10

Pleasant

22 Jul 2026

Itai

Overall, I had a good stay and would rate it 4 out of 5 stars.

The biggest positive was the front desk staff. They were genuinely friendly, professional, and very helpful throughout my stay.

That said, I don't think this hotel lives up to its advertised 5-star status. It's more of a solid 4-star property. While many areas have been renovated and the hotel has a nice boutique feel, you can still tell it's an older building. My biggest complaint was the aging HVAC system—it was quite noisy and took away from the overall comfort of the room.

The location is excellent, the rooms are spacious by New York standards, and the hotel has a lot of charm. But if you're expecting a true luxury 5-star experience, you may be disappointed. With a few more updates and attention to the older infrastructure, it could get there. As it stands, it's a very good hotel, just not a great one.

8/10

Excellent

20 Jul 2026

Wendy

The additional charges are unnecessary- there is no added value obtained for these charges- they are a rip-off. They refer to them as “resort fees “…..
Why demean the brand with such charges?

Family

10/10

Exceptional

17 Jul 2026

Ekaterini

The staff at the restaurant were excellent. Great service great people.

Friends_and_family Family

4/10

Poor

12 Jul 2026

Shari

We have stayed here multiple times and have noticed the cleanliness has started to not be consistent. The last two times the duvets have had mysterious stains and the robes aren’t clean. There was 1 plate and 2 bowls in the cabinet and no sweeteners for the coffee and tea service. It took 3+ hours to get a new duvet and last time they switched our room because of a gnat problem. The staff is very nice but I think there may not be enough of them to service the hotel. Also we booked through expedia and had additional tax and a $45 service fee per night. I think we are going to find a new hotel when we come to stay in nyc.

Family

10/10

Exceptional

11 Jul 2026

Jacklin

Hotel was great and good location

10/10

Exceptional

03 Jul 2026

Kaitlin

Lovely place. Very stylish and spacious room super comfortable beds and a fantastic restaurant as well. I’ll definitely be back.

Self

10/10

Exceptional

02 Jul 2026

Deyano

Excellent and spacious room with an abundance of amenities. Fantastic Midtown location with tons of stores and restaurants steps away.

Self

10/10

Exceptional

01 Jul 2026

Alexandria

Friendly staff great location

Self

10/10

Exceptional

27 Jun 2026

Yonatan

Initial room wasn't ideal - phone didn't work and sofa bed was not prepared as requested. Staff kindly assisted with a better room.

10/10

Exceptional

26 Jun 2026

Lauren

Room was impeccable! Staff went above and beyond.

10/10

Exceptional

21 Jun 2026

Ganesh

I had a wonderful stay at this New York hotel. The rooms were clean, comfortable, and well-maintained, and the location made it easy to explore the city.
What truly made the experience memorable was the restaurant staff. They were some of the friendliest and most welcoming people I have encountered during my travels. Every morning and evening, they greeted guests with genuine smiles, provided excellent service, and went above and beyond to ensure everyone felt valued and comfortable.
Their professionalism, kindness, and attention to detail turned every meal into a pleasant experience. I would gladly stay here again and highly recommend this hotel to anyone visiting New York.

Family_with_children

6/10

Pleasant

21 Jun 2026

Alyson

Staff was helpful and pleasant.
Property very well maintained

Partner

6/10

Pleasant

19 Jun 2026

cherri

Benjamin has seen better days! Very dated and worn. Never did have hot water…

Partner

6/10

Pleasant

19 Jun 2026

Ran

Its is definitely not 5 stars luxury hotel
Max 4 stars.. and its highly priced.

Partner

10/10

Exceptional

18 Jun 2026

Richard A

Emmanual and the staff were courteous and helpful!

Friends_and_family Family

6/10

Pleasant

14 Jun 2026

Gail

After I booked the room I found a less expensive price on Expedia and they
would not honor the price
The water in the shower was luke warm, not hot.
Very hard to get an elevator and when it did come half the elevator was taken by staff with large carts
The mini bar items were very expensive, you did not get complimentary water or wi-fi
Very disappointed
Not worth the money

Family

2/10

Poor

08 Jun 2026

Frasny

The service at the front desk was excellent; however, there were three issues: the nightly rate was high considering the condition of the room. I found hair and ash in the bathtub, and there were traces of urine on the bathroom door frame.

The air conditioner was right next to the bed, and the noise made it impossible to get any rest.

I put up the \"Do Not Disturb\" sign upon arrival, yet the housekeeping staff knocked on the door and even opened it.

The valet parking attendant complained to us for taking the luggage cart to unload our bags. It was absurd and disrespectful. I am referring to the older gentleman with glasses, a mustache, and gray hair.

The Wi-Fi does not work well.

I booked through Hotels.com for 865, but the hotel charged me 1152; I don't understand this, I am disappointed, and I want the 287 difference back.

I regret to say this, but I would not stay here again.

Friends_and_family Family

6/10

Pleasant

08 Jun 2026

joyce

1 of the 3 elevators trapped guests. The air conditioning units were subway level loud, I don’t know how people can sleep with that. We chose overheated sleeping over noisy sleeping. It was muggy and too warm in the room overnight as a result. Ugh

10/10

Exceptional

24 May 2026

Shawna

Staff was AMAZING!!! They made my daughters birthday extra special! 5 stars all around.

Family_with_children

10/10

Exceptional

23 May 2026

Christine M

The hotel staff was spectacular, from the doorman Jonathan to the housekeeper Bebe! They had a balloon, signed card and gift waiting for me on my room to celebrate my 55 th! The only disappointment was there was no deep soaking tubs on any level but the penthouse. I needed a tub to soak my broken ankle in Epsom salts I brought with. The front desk tried to move me to appease me very sweetly, but after understanding my need offered the penthouse, but I couldn't afford it. Great location to catch M50, M101, M102, M103 buses and subway, any taxi! The M103 takes you door to door to Chinatown and little Italy!

Self

10/10

Exceptional

18 May 2026

Sonya

I did have to request a pillow twice and there are no in and out privileges on parking. Otherwise staff and facilities were awesome.

Friends_and_family Friends

10/10

Exceptional

16 May 2026

Mark

Good hotel in a great location and very friendly staff.

Business

10/10

Exceptional

12 May 2026

Nachshon

Excellent location, very helpful staff

Partner

10/10

Exceptional

11 May 2026

Beverly

Our room was spacious with a good amount of space to put our belongings into the closet and dresser drawers. Loved the microwave that allowed us to warm up food and drinks. It was convenient to various eating establishments and a sundry store that allowed us to purchase things on the run.

It would have been nice if there was a clock in the room (other than the tiny one on the microwave way at the front of the room). Grab bars in the shower for older people to prevent slipping would have been a great addition.

Partner

10/10

Exceptional

11 May 2026

Lisa

The hotel was beautiful and clean. Staff very friendly and helpful.

Partner

4/10

Poor

05 May 2026

James

The spa was terribly managed. Tried three times to make an appointment. Twice I was told i'd get a return call in 5 minutes. I never got any responses.
You get a $20/day food/bar credit as an ammenity for your $45 resort fee for food and drinks that are about twice that amount overpriced.
For a 4 star hotel, I was unimpressed. For this price range of hotels, there are many many better options in NYC.

Self

10/10

Exceptional

03 May 2026

Anne-Marie

Excellent credits on in-room mini bar purchases AND restaurant dining. Umbrellas loaned free on rainy days. Hotel Black Car available to airport at rates better than Uber or cab. Comfortable and cozy Lobby for lounging.

Friends_and_family Friends

10/10

Exceptional

01 May 2026

Colleen

Amazing property!! Marilyn at the front desk provided an exceptional guest experience. And the gentlemen at the door were so friendly. Rooms were well appointed and freshly refurbished. Will be back!!

Self

10/10

Exceptional

01 May 2026

STEVEN

For an older hotel I found this place very enchanting with extra unexpected touches like a full refrigerator in the room. Conveniently located close to Rockefeller Center. The restaurant was OK, not great.

6/10

Pleasant

27 Apr 2026

Naeem

Daily mandatory fees were ridiculous, making us pay for things we did not need. They had an additional $15/day for the mini bar frig in the room (inside a regular frig)!! They also charged an extra $20/day to use in their restaurant! These are absolutely frivolous money making schemes that insult the guest staying. This cheapens up a nice old hotel, which is extremely sad! Management needs to change these cheap tactics or risk losing their customers!

Family

10/10

Exceptional

26 Apr 2026

Darryn

The staff is the best. The food was beyond anything I expected. The doormen were so helpful and friendly. You can't go wrong in this hotel.

Self

6/10

Pleasant

26 Apr 2026

Great location, helpful staff, nice room. This suggestion ia for all hotels to add hooks/counter space in bathrooms.

Friends

10/10

Exceptional

24 Apr 2026

Christopher

This hotel was beautiful and very clean, both our room and the lobby was stylish and chic. The location was great, easy to walk to Broadway theaters. This was a perfect hotel for a weekend in NYC. I will say that we had drinks in the bar once, and I felt like they were very overpriced, but it is New York. I would definitely stay here again

Partner

10/10

Exceptional

17 Apr 2026

Valerie

Clean room thanks to the excellent service provided by Cheryl Grayson!

Partner

10/10

Exceptional

29 Mar 2026

Thomas

Breakfast - food and service was great.

10/10

Exceptional

17 Mar 2026

John

Great place, great location, great price.

8/10

Excellent

07 Mar 2026

Eugenio

Great location.

Family

10/10

Exceptional

01 Mar 2026

Carl

Clean room, great service and a fantastic location.

10/10

Exceptional

20 Feb 2026

Dan

All was grea!

10/10

Exceptional

18 Feb 2026

Lucas

The room was clean and the staff were very friendly and they had valet parking which was very nice.

Family_with_children

10/10

Exceptional

18 Feb 2026

WITOLD

Great location

8/10

Excellent

15 Feb 2026

Janid

Clean room and great restaurant option in hotel

Business_and_leisure Partner

10/10

Exceptional

14 Feb 2026

Sean

Beautiful, iconic hotel in the heart of Manhattan. Clean, updated rooms. Staff were extremely helpful and friendly!

Business_and_leisure Partner

10/10

Exceptional

09 Feb 2026

Robert

We had an excellent stay at The Benjamin. Our room was great as it was on the 26th floor with a view of the Empire State Building. The staff in the dining room were especially nice and really wanted to please us. I would definitely stay there again when traveling to New York.

Leisure Family

10/10

Exceptional

07 Feb 2026

Sylvie

Very clean

10/10

Exceptional

03 Feb 2026

Gregory

Staff was very attentive

Room was very accomadating

Business

4/10

Poor

17 Jan 2026

Sumiko-suzie

Kitchen in room should be updated,it was nice addition. The entire hotel needs updating, no air conditioner running in hallways or elevator, it was awful. No room service and front staff was slow and if you arrived half hour before check in 3pm you had to wait 1 hour before they could find a room,which was poor customer service and the pricey rates you pay is unacceptable for new york.

Business_and_leisure Family

4/10

Poor

17 Jan 2026

sumikosuzie

Limited dining and room service

Business_and_leisure Family

10/10

Exceptional

17 Jan 2026

Anuradha

Nice property!

Leisure

10/10

Exceptional

13 Jan 2026

Jerome

The service was Great, The staff was Awesome and very helpful....And the location was phenomenal for walking....We will be back!!!!

8/10

Excellent

12 Jan 2026

Crisfer

Room could’ve been cleaner. Energy thing else was fine

4/10

Poor

11 Jan 2026

Candice

I am upset about the false advertisment. I paid for an upgraded suite with a large soaking tub. On the websit there was a picture and it was listed in the amenities specifically. When we got to our room we had only a shower.

The front desk is not aware of any soaking tubs at all in the building. They tried to accomodate us and moved us to a room with a normal bath/shower combo.

I would not have paid the extra upgraded room if i knew the tub didnt exist.

I tried contacting Expedia with no reply.

Writing this rebiew to warn other potential patrons.

Leisure Family

10/10

Exceptional

04 Jan 2026

Dorami

Clean room and friendly staff!

Leisure Family

8/10

Excellent

31 Dec 2025

Koayen

5 STARS to all staff I encountered during my stay. All were warm, mature and showed me great hospitality.

I had a 300sq ft room, large for NYC. The hvac is comparable to the noise of a split system. Room had microwave and fridge. Zero noise heard between the walls.

For hotel ownership/senior leadership- This 200 room hotel can’t run on 2 small, 100 year old elevators. 1 was broken during my entire stay. The elevators can barely accommodate a luggage rack. The elevators make it hard for your staff to serve guests! Poor design choice of using wallpaper above bathroom vanity- stains became apparent. I was in room 2005, the hole drilled into the marble countertop (for the sink faucet) was off by 1 inch, leaving an unsightly gap. Lastly, “Anatonicals” toiletries is a very poor choice for a “luxury” tier hotel brand. Anatomicals is similar to drug store quality.

Leisure Family

10/10

Exceptional

31 Dec 2025

Kathy

Clean room, kind staff

Leisure Family

6/10

Pleasant

30 Dec 2025

Roberta

We checked in around 5:00 pm and the person working at the front desk was dismissive and unfriendly. However, her replacement later that evening was very nice. The suite was very pretty
and spacious.

Leisure Family

10/10

Exceptional

30 Dec 2025

Lisa

Perfect hotel to explore Manhattan. Walking distance to Rockefeller. The room was spotless and a good size for New York City. Plenty of restaurants around the area.

Leisure Partner

10/10

Exceptional

28 Dec 2025

Candace McNeal

This room and stay was exquisite! From the amazing staff, to emaculant sized rooms, and the best location to the great amenities and small unexpected additions; this is the ONLY place to stay. If your coming to New York, your stay here will not be disappointed.

Leisure Family

8/10

Excellent

27 Dec 2025

Angela

Great location and spacious room. It was noisier than many other hotels we have stayed at in nyc due to close proximity to police and fire stations - sirens were going off all the time.

Leisure Family

10/10

Exceptional

25 Dec 2025

Michangelo

Everything was great. Very attentive d. Will return again.

Leisure Self

10/10

Exceptional

24 Dec 2025

Joseph

Room was great staff good and helpful.

Leisure Family_with_children

8/10

Excellent

23 Dec 2025

Roger A

All good, check in took very long for no apparent reason. Great hotel, excellent location

Leisure Partner

10/10

Exceptional

22 Dec 2025

Elizabeth

Staff was courteous and knowledgeable. Hotel room was clean and spacious for 3 people. Nice location in Midtown.

Leisure Family

10/10

Exceptional

22 Dec 2025

Heather

Fantastic hotel that embodies the classic New York feel! The staff were all so wonderful to us from the warm welcome to bringing their specialty pillows upon request. The hotel has beautiful furnishings, a restaurant on site and the small kitchenette in our room was an added bonus. Would definitely recommend staying here while visiting New York!

Leisure Family

4/10

Poor

21 Dec 2025

Jeffrey

There are 2 elevators for the entire 25 floors of thebuilding plus a Service elevator. One elevator was broken for 4 days and still not fixed upon checkout. There was no communication, no apology, no help with luggage. Elevator wait time was over 20mintes and eventually had to walk luggage down 18 flights. No reduction of bill….nothing. Furniture in suites may be new, but barren and uncomfortable. TV operation is difficult and hard to manage. Looks like system is from 1980s and the bathrooms for the suites are tiny. Thank goodness the mid-town location and proximity to the subway was excellent or the stay would have been a bust.

Friends_and_family Family

10/10

Exceptional

20 Dec 2025

Mallory

The staff were on it!

Friends_and_family Family

8/10

Excellent

15 Dec 2025

Richard

Nice people, good location, room amenities are nice. No concierge service however (they give you a # to call but the person doesnt call back).

Friends_and_family Friends

6/10

Pleasant

14 Dec 2025

Megan

Asked for a quiet room; did not get one (could hear club on top of Kimberly Hotel)
Room was not very clean -- foot crumbs on the floor
Heating system VERY loud
Front desk staff was nice

Business

10/10

Exceptional

13 Dec 2025

Janet

The staff was wonderful! The people at the front desk and in housekeeping were all so kind and helpful with everything we needed. Our suite was clean and very spacious. The lobby was beautifully decorated for Christmas and felt so cozy and inviting. We will be back!

Leisure Family

10/10

Exceptional

04 Dec 2025

Daniele

It was amazing!! service and location was wonderful, highly recommended !!

10/10

Exceptional

04 Dec 2025

Douglas

Staff was very helpful and room was clean.

Business Self

6/10

Pleasant

25 Nov 2025

below average

10/10

Exceptional

18 Nov 2025

Erik

The pillow menu rocks

Business

10/10

Exceptional

18 Nov 2025

George

Room and hotel were nicely updated. Lots of space.

10/10

Exceptional

17 Nov 2025

Elaine

All clean

10/10

Exceptional

16 Nov 2025

Adele

5-Star Review: A Hidden Gem in Midtown East – Perfect for Families! 🌟

From the moment we walked into The Benjamin Royal Sonesta, I knew we chose the right place. The staff were incredibly friendly, warm, and inviting — the kind of genuine hospitality that immediately puts you at ease, especially when you’re traveling alone with three kids. The atmosphere felt like stepping back into a refined 1920s New York, with a classy, old-New-York charm that made the whole stay feel special.

The location could not have been more perfect. Our corner was calm, safe, and easy to navigate — not overly busy or chaotic. We were right beside the New York Luncheonette and Smith & Wollensky, which made meals effortless. And despite how peaceful the area was, it was still an easy walk to Times Square, Rockefeller Center, Saks, and Central Park. Truly the best of both worlds.

Our suite was incredibly spacious — a rare find in Manhattan. We had two large rooms, a kitchenette, two big screen TVs, beautiful windows that opened for fresh air, and everything was spotless. Housekeeping was amazing; when we ran out of toothpaste, they brought it up immediately with a smile.

The hotel restaurant deserves its own praise. We were running late for the Harry Potter Broadway show, and they still managed to prepare fresh meals for all four of us in under eight minutes. That level of service is above and beyond.

Every part of our stay felt cared for, easy, and safe. As a mom traveling solo with kids, that m

Leisure Family_with_children

8/10

Excellent

12 Nov 2025

Harold

Nice room and amenities and location. Room cleaning was good, but a little infrequent. Might have to remind the desk to have them clean your room if you leave in the afternoon.

Leisure Family

6/10

Pleasant

06 Nov 2025

Stephen

Be aware that they will NOT credit your stay on rewards points with Sonesta - and they charge for absolutely everything - internet - water - grossly petty charges for a “premium” hotel

10/10

Exceptional

26 Oct 2025

Julio

Great location, friendly and efficient staff.

Friends_and_family Family

6/10

Pleasant

21 Oct 2025

Sabrina

Staff was great but rooms were not as clean as expected.

Leisure

4/10

Poor

19 Oct 2025

casey

The front desk people were professionally and helpful. The rooms are SO LOUD. You can hear the street traffic or the air conditioner/heater turns on with a boom every few hours.

Business

10/10

Exceptional

18 Oct 2025

Sharon

Hotel was lovely but very expensive and lacked a bar/restaurant which is always nice to have in a hotel. We did not have time to use the spa or gym but that is a nice feature

Leisure Partner

10/10

Exceptional

16 Oct 2025

Carmen

Perfect location off Lexington—not too busy like the West side. Plenty of choices for food & good coffee! Good quiet room, comfy bed: that’s all I need.

Leisure Self

4/10

Poor

13 Oct 2025

Steven

One of the dirtiest room I have been in for some time. We reported the issues to front desk but it was still dirty with different types of hair throughout the room

Business_and_leisure

4/10

Poor

04 Oct 2025

Esther

I usually stay in a different area in NYC but I decided to switch it up this time. I am not happy that I did. We walked in and the front desk people were unkind. The room size is good but the bathroom was dirty. When I left my credit card was charged with a large amount with charges I had no idea about. I will not return to this hotel and I encourage everyone to find different accommodations when visiting NYC.

Leisure Family

6/10

Pleasant

04 Oct 2025

Mark

With a little more attention to service, maintenance, and cleanliness, this would be a really great property. However it can be difficult to get a response from some staff, the linens and pillows need refreshing, and the facilities are mildly backed up and consistently odiferous. We were a bit disappointed and ready to go!

Leisure Family_with_children

10/10

Exceptional

01 Oct 2025

Nick

A great stay. Staff were all very friendly and helpful. Hotel is in a great location. Rooms were large for a city hotel and well appointed.

Partner

10/10

Exceptional

30 Sep 2025

Tanja

Great spacious property in a great location. Staff are so kind and lovely!

Leisure Self

8/10

Excellent

29 Sep 2025

Eden Christian

Good locat

10/10

Exceptional

27 Sep 2025

Jane

Liked the old art deco vibe. Hotel was luxurious, and spacious suite was huge for Manhattan! Would definitely stay again.
Safe, convenient, quiet but very convenient area of Manhattan.

Leisure

10/10

Exceptional

24 Sep 2025

Kameron

The staff was INCREDIBLE! Me and my girlfriend showed up earlier than the time slot and they gave us a free room upgrade just to get us checked in early and satisfied. The room was spacious and the service was amazing. Couldn’t recommend this stay enough! Thank you guys so much for your warm hospitality. :)

Leisure Partner

10/10

Exceptional

22 Sep 2025

Stefania

Amazing rooms, suites. Spacious and well designed. If you’re concerned about noise, ask for higher floor room. AC is also very loud unfortunately.

Leisure Partner

8/10

Excellent

19 Sep 2025

Ning

Location is great, nice hotel, spacious room