Name: Westin New York Grand Central Hotel
Address: 212 East 42nd Street, New York, 10017, US

Westin New York Grand Central Hotel

New York Area - NY · United States

212 East 42nd StreetView location

100 reviews shown

10/10

Exceptional

25 Jul 2026

Ashley

Great location, super comfy beds, nice gym.

10/10

Exceptional

23 Jul 2026

Mairelys

En general el Hotel muy bueno , el señor Héctor valet parking es genial y amable .

10/10

Exceptional

23 Jul 2026

mirela

Close to everything and well maintained

10/10

Exceptional

22 Jul 2026

Asia

Staff was amazing!

8/10

Excellent

22 Jul 2026

Sanjeev

Helpful staff especially Sam Charaborty.
Great location
Only negatives are overpriced lobby restaurant with very mediocre food.

8/10

Excellent

22 Jul 2026

Ashley

Staff were great! Location is great! Hotel rooms are small and dated. Would stay here again as the location, service and cleanliness was great. We had a great 4 night stay here with my family of 3, just wish they had full queen beds rather than doubles.

Family_with_children

10/10

Exceptional

21 Jul 2026

REIHANEH

Highly recommended!

Self

8/10

Excellent

19 Jul 2026

Rebecca

Friendly staff, room was very nice- spacious, updated, comfortable bedding, a/c worked well. The property in general just looks a little beat up- scratches on elevator doors, cracks in room bathroom tile, wear in lobby furniture, etc. For the price, the property should just be maintained a little better. Overall was nice though. Nice having fridge in the room. Was thrilled the room was comfortable and nice since we stayed after booking last minute due to flight cancellation. Location is great.

Family_with_children

10/10

Exceptional

18 Jul 2026

Maureen

Comfiest bed ever. All excellent.

Family

8/10

Excellent

17 Jul 2026

Jerry

Hotel is clean but could use some refurbishments in the room carpets and bathroom tubs etc

Family_with_children

10/10

Exceptional

15 Jul 2026

Idan

Rooms were spacious, comfortable and very clean.
The gym was amazing.
The staff was helpful and attentive.

Family_with_children

10/10

Exceptional

14 Jul 2026

Kelle Waynisha

Great stay

Family

8/10

Excellent

14 Jul 2026

Xiang

被子有点厚

Family

10/10

Exceptional

14 Jul 2026

Parissa

Clean rooms, friendly staff and comfy beds. They charge a destination fee and you can spend $17.50 at the restaurant or the pantry. The pantry pastries are not very good and they don’t warm it up for you. And they don’t have any snacks to purchase so if you don’t want to get coffee and mediocre croissants you lose your credit. They should offer more snacks.

Family

8/10

Excellent

13 Jul 2026

George

A great place to stay.

Partner

10/10

Exceptional

12 Jul 2026

Dannielle

Great stay! Central location!

Partner

2/10

Poor

11 Jul 2026

Manisha

We had to evacuate the building due to an emergency and there was no refund given

4/10

Poor

11 Jul 2026

Akeem

The room was dusty no telling when the last time anyone stayed on the 37th floor. Outdated

Family_with_children

10/10

Exceptional

11 Jul 2026

MIRELA

Clean and convenient

Family

8/10

Excellent

11 Jul 2026

Robin

Great friendly staff.

Family_with_children

6/10

Pleasant

10 Jul 2026

Marco

It was a good stay. I was just there for the weekend so it was a two-night stay and basically just to sleep. Enjoy the view and store my belongings but the extra upcharge.....

Family_with_children

10/10

Exceptional

10 Jul 2026

Jenefer

The location is excellent.

Family

6/10

Pleasant

10 Jul 2026

CHITAKATTIL

for the charge paid per night a complete let down - even a 2 star hotel in India provides more

Partner

2/10

Poor

09 Jul 2026

Belen

Very disappointed, I thought it would be better we had to ask for another room
As it was filthy

Family

8/10

Excellent

08 Jul 2026

Matthew

Windows are thin in bedrooms and heard sirens and other all night. Needs upgrade.

Family_with_children

2/10

Poor

06 Jul 2026

Mohammed

Unfortunately, this was one of the most disappointing hotel stays we’ve had.

We booked two rooms, but from the moment we arrived there were constant issues: one room was missing the advertised sofa bed, there was no complimentary water despite being told it would be provided, no slippers, an empty shower gel dispenser, a broken bedside lamp, a wardrobe door that wouldn’t close properly, and one of the showers wasn’t working. When I reported the shower, I was told nobody was available to fix it and that I should remind reception the following day. Surely it’s the hotel’s responsibility to follow up on maintenance, not the guest’s.

Customer service was very inconsistent. Most staff were friendly and one manager genuinely tried to make things right by waiving the destination fee for the remainder of our stay, which we appreciated. However, a member of staff in the Starbucks café was extremely rude, and another receptionist made a simple request for replacement room keys unnecessarily difficult.

The destination fee wasn’t clearly explained, the café prices were incredibly expensive (around $10 for a can of Celsius), and when the destination fee was waived, nobody told us we’d also lose the associated dining credit.

The beds were very comfortable, but overall the stay was a constant series of avoidable frustrations. For the price, we expected far better attention to detail and customer service. The experience was poor enough that we cancelled our planned stay at Westin SFrisco

Family_with_children

6/10

Pleasant

06 Jul 2026

Ioannis

Sam the manager was very helpful,

10/10

Exceptional

06 Jul 2026

Barbara

Wonderful stay! Great location.

10/10

Exceptional

05 Jul 2026

Robert

Very helpful and polite staff.

Family_with_children

10/10

Exceptional

03 Jul 2026

Vincent

Excellent view and the rooms were clean. It was also very helpful that its located by a 24 hour CVS and Grand Central

Family

10/10

Exceptional

03 Jul 2026

Beata

The hotel is in a very comvienient location. The facility is very nice, very clean and modern. Staff was vey helpful. The location can not be beat. Close to everything. There is a fantastic little restaurant just accross the street.
The only minus is probably a plus: the place was very busy with travelers.
Highly recomend the hotel.

Family

10/10

Exceptional

02 Jul 2026

Donald

Great starting point for NY stay and close to Grand Central Station for easy train travel or walking distance of many NY attractions.
Stayed here multiple times with my wife and love the Marriott Hotel chain.
Restaurant attached to Hotel, with Breakfast, Lunch and Dinner, with good service and Food.

Partner

8/10

Excellent

01 Jul 2026

Lucia

Close to many touristic locations.

Family_with_children

10/10

Exceptional

30 Jun 2026

Joniti Wes

The bar and restaurant were quite accommodating, and the concierge service was helpful. Check in and check out were great and very smooth. Location was perfect for what I needed and felt very safe at all times.
The only drawback was an unexpected on site daily charge that was given back in food and beverage credits, but had to be used in that same day. I wasn’t always able to use the credit, so it was a fee directly to the hotel and on my credit card that I did not expect or plan for in my overall budget.

Self

10/10

Exceptional

30 Jun 2026

nicole

Extra fees at check-in. 👎 Property was just ok. Centrally located to the tourist attractions

8/10

Excellent

30 Jun 2026

Dawn

Our room was great - had a slight odor to it but you got used to it quickly. The location of the hotel was awesome - so convenient to grand central for any subway. Breakfast fast options were convenient and at the ready. We didn’t use the sit down breakfast. Only complaint was that elevators went out during our stay. One of our friends recently had k ee surgery, and the only way up was to walk up the 9 floors to our rooms. Luckily we weren’t on the 40th floors like some people! It was just one evening and our friend managed. Not sure the hotel is to blame - just a comment from our stay.

Friends_and_family Friends

10/10

Exceptional

30 Jun 2026

Kristy

Great stay. Perfect location. Staff went above and beyond. They even noticed my daughter had a birthday hat on and sent a cake to our room !

Friends

10/10

Exceptional

29 Jun 2026

Brittany-Marie

Would stay again, 100%. Great location. Clean. Spacious rooms.

Self

8/10

Excellent

27 Jun 2026

Mariel

Family_with_children

8/10

Excellent

27 Jun 2026

Leshaun C

Great hotel but not intrigued by the automatic gratuity included every time you order.

Family_with_children

10/10

Exceptional

25 Jun 2026

manivanh

Enjoyed our stay. It’s nice and quiet, away from the noise and nice to have the subway, shops and park close by

Family_with_children

10/10

Exceptional

24 Jun 2026

Tiffany

I liked the location of the hotel it was easy to find the hotel also offered bottomless mimosas and the staff was very helpful and friendly.

Self

10/10

Exceptional

21 Jun 2026

Maureen

Staff was helpful and assisted with early check-in. The property was clean and the staff was friendly. Excellent location near Grand Central Station, Bryant Park, Times Square. Subway stations were very nearby and easy to navigate. Loved our stay at the Westin and NYC!

Family

6/10

Pleasant

21 Jun 2026

ERIC AND MEGAN

Nice hotel, nice location, fair price for the convenience and location.

The most annoying thing is they auto charge you $17.50 a day that forces you to use it at the hotel. The last few times I’ve been there every time I’ve tried to order something. There is either such a long line with like one person working the counter, so it’s definitely a hassle to use up the money. I really don’t like place to do this. I am in New York City on vacation. I would like to try things other than the hotel food. Hopefully they’ll remove this someday.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Marshall

Great property at a great location. Room was a good size for NYC. Desk staff, concierge and baggage storage staff were very helpful.

Family

10/10

Exceptional

20 Jun 2026

Cynthia Hollis

Relaxing Room, Great Food, Perfect Location

Family

10/10

Exceptional

20 Jun 2026

Fred

Limited seated area in the Lobby

10/10

Exceptional

18 Jun 2026

Rodrigo

Good location a couple of blocks away from central station. We like the location, restaurants, coffees near. The hotel has a small lobby and the view of the rooms its not good, but everything else was great.

Family

6/10

Pleasant

16 Jun 2026

Christopher

Elevators broke down from 10:30-after midnight the night we were staying - so had to walk up 15 flights of stairs

Family_with_children

8/10

Excellent

16 Jun 2026

Alan

Great location, clean and modern, but just about as noisy as you’d expect from a midtown hotel.
Staff mostly great apart from the grumpy bellhop at the luggage check

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Dennis

Good overall

Family_with_children

4/10

Poor

15 Jun 2026

Wesley

In the middle of the night around 12:15 someone opened our door. I had the latch over the lock but someone had a key and tried to access our room.

Friends_and_family Friends

10/10

Exceptional

15 Jun 2026

Joseph

Convening location

Partner

8/10

Excellent

14 Jun 2026

Santos

There was a sewage back up on our floor had our room smelling horrible

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Marron

Did not use the amenities, so that’s why I gave the amenities 3 stars. Overall, would recommend. With the World Cup, NBA playoffs, Puerto Rican Day, 5 Seconds of Summer concert all colliding on one perfect weekend, the Westin Staff never broke a sweat. Everything was seamless and professional. Great location, safe and comfortable.

Family

6/10

Pleasant

14 Jun 2026

Jorge

This Westin is NOT up to par with other Westin Hotels. Check—in lady asked me for my ID without a greeting, she found my reservation and then misplaced my ID and proceeded to blame and telling me I had never given her my ID and threaten me that she was going to check security cameras. What a horrible first impression. She finally found my ID under some stuff. Never apologized for her mistake and attitude!
No water in the room not even for purchase. You are forced to ask front desk to deliver 2 free bottles per day and sit and wait for it. Never again!!

Partner

10/10

Exceptional

14 Jun 2026

Abdessamad

Irina was very helpful, she help us with everything

Friends_and_family Family

8/10

Excellent

13 Jun 2026

Darlene

Location is perfect. It was the best priced hotel that was nice out of dozens I looked at. Restaurant and bar in the hotel. We got back from a concert at 11 and all of the elevators were not working. There was 100-150+ people in line for an hour waiting. My mother had 3 knee surgeries. Walking to the 36th floor was not an option. It was not a pleasant time but things happen. It was not the hotel’s fault, it just happened and although we were all annoyed, it was remedied by midnight. An inconvenience but the staff handled it well. I recommend this hotel and definitely would stay again.

Family

8/10

Excellent

12 Jun 2026

Daniel

Great location in mid-town New York. 20 minute walk to Times Square and Central Park.

Partner

10/10

Exceptional

10 Jun 2026

Marian

Very clean and in a central location! Staff was amazing. Just wish there was more room service food options. Other than that, perfect stay

Family_with_children

10/10

Exceptional

09 Jun 2026

Hector

Nice place - everything was great

Friends

10/10

Exceptional

08 Jun 2026

Wildys

Great location, staff very friendly and hotel very clean. Definitely would stay again

Friends

6/10

Pleasant

07 Jun 2026

Jacqueline

The breakfast was way overpriced. Other than that it was a wonderful place to stay.

Friends

8/10

Excellent

07 Jun 2026

CSABA

The staff is helpful even when we are having a difficulties with language!But everything is fine we are having a great time! We will be back!

Family_with_children

8/10

Excellent

07 Jun 2026

Barbara

Water promised to our room never arrived. Booked a king size bed; got two doubles.Suzy at front desk delightful and helpful.

Partner

10/10

Exceptional

07 Jun 2026

Mila

Excellent property. Clean, great location, helpful staff!

Friends

10/10

Exceptional

07 Jun 2026

Elba

Everything nice

Partner

8/10

Excellent

06 Jun 2026

Daniel

The staff in this hotel was unusually unfriendly. This would’ve been a 5 star review if it wasn’t because of a general vibe we perceived from the staff that seemed to be very unhappy. From the front desk to the guy storing luggage.
It’s a shame because otherwise the hotel is great.

Partner

8/10

Excellent

06 Jun 2026

Amy

Helpful staff. Great location

Self

8/10

Excellent

06 Jun 2026

Anna

Great area to stay!

Friends

10/10

Exceptional

04 Jun 2026

Rajesh

Wonderful location. No breakfast. Friendly staff. But needs more counters since wait time was abnormal for Marriot properties

Family

2/10

Poor

03 Jun 2026

Ayesha

Disappointed.

We chose the Westin over several less expensive alternatives because of the consistently positive experiences we have enjoyed with your brand in the past. Unfortunately, this stay fell well below the standards we have come to expect and has left us questioning whether we will return in the future.

Upon arrival, my wife was greeted by a check-in agent whose manner was noticeably unfriendly and dismissive. The agent barely looked up from her screen, interrupted my wife while she was speaking, and was unable to clearly explain an additional charge that appeared on the reservation. This charge had not been encountered during previous stays, and the lack of a satisfactory explanation only added to the frustration.

The room was clean upon check-in, and housekeeping service after the first night was generally acceptable, aside from mismatched pillowcases. However, following the second night, it appeared that housekeeping standards had deteriorated significantly. The bedding did not appear to have been changed, the bathroom counter had not been wiped down, and the desk surface was also left uncleaned.

When my wife raised these concerns with reception, she was informed that the hotel had experienced a “high volume of guests” that day. While we understand that operational pressures can arise, this explanation does not excuse a failure to provide the basic level of cl

Self

10/10

Exceptional

02 Jun 2026

Casey

Great place to stay

Family_with_children

10/10

Exceptional

02 Jun 2026

Robert

Great location central to all needs.

Partner

10/10

Exceptional

02 Jun 2026

Simonette

Great location near Grand Central with easy access to transportation and major attractions. The room was clean and comfortable, the staff was welcoming, and the hotel was surprisingly quiet for Midtown Manhattan. Overall, a very enjoyable stay and a hotel I would recommend to anyone visiting NYC.

Partner

8/10

Excellent

01 Jun 2026

Kathy

Clean room

Family

8/10

Excellent

31 May 2026

Adi

Overall the hotel was very nice. Our room had a shower and tub and the bottom of the tub was scrapping off and was painful for my daughters' feet. But overall, the room was nice and pleasant.

Friends_and_family Family

8/10

Excellent

31 May 2026

Abraham

The staff were helpful and very accommodating.
The room could have been a little cleaner upon arrival (dusting and small details in bathroom... but I'm picky.)
Nice atmosphere at the Amuse Bar. Food was good for a late night snack. We shared a cheese quesadilla and a cheesecake. Best location for a first timer.

Family

6/10

Pleasant

31 May 2026

STACIA

Good for an overnight clean but we asked for another pillow and comforter to which we were told we could have another blanket and they do not give out any more comforters They NEVER brought either one

Friends_and_family Friends

10/10

Exceptional

31 May 2026

Danielle

Clean room very convenient def would come back and stay here

Partner

6/10

Pleasant

31 May 2026

NICHOLAS

Hotel is very convenient to Grand Central, however this is NYC and is very noisy (even at night).
Bathrooms are tight. Breakfast is ridiculously expensive!

Partner

10/10

Exceptional

30 May 2026

Ramona

Great location, clean

Friends

10/10

Exceptional

29 May 2026

Meghna

Large rooms for nyc standards. Great bar

10/10

Exceptional

27 May 2026

Shona

Very clean, large updated rooms, helpful staff.

Family

10/10

Exceptional

27 May 2026

JeanFrancois

Awesome

10/10

Exceptional

26 May 2026

Traci

Great location and spacious rooms.

Friends_and_family Friends

10/10

Exceptional

25 May 2026

Michelle

Great location and good staff. Will stay here again!

Family_with_children

6/10

Pleasant

25 May 2026

NIGHAT

Carpets in room were smelly. Musty odor in room

Family_with_children

6/10

Pleasant

25 May 2026

Megan

The room we were assigned had a musty odor, like clothes that were left in the washer too long. It was mild enough to not be an issue, but on the second day, we noticed the peeling of wallpaper and part of the reflective coating on the mirror was missing. That definitely didn’t help. The final straw was when I went to grab the last washcloth on the third day, there were tons of beard trimmings on the underside that were left there by a previous guest (my daughter and I definitely didn’t do it). That was quite disappointing but it was already so late in our stay that there wasn’t much we could do about it. They really need to clean better and update their rooms.

Friends_and_family Family

10/10

Exceptional

22 May 2026

Rosemary

They charged me 42 dollars for 2 waters in the bar which was totally rediculous . That was my biggest complaint .

Family_with_children

8/10

Excellent

22 May 2026

Peter Wai Man

Room was clean

Self

10/10

Exceptional

21 May 2026

Leon

Close to everything

Partner

10/10

Exceptional

20 May 2026

Dave

Very nice hotel. Clean rooms. Very helpful staff and conveniently located near Grand Central Station.

Friends_and_family Family

10/10

Exceptional

18 May 2026

Michael

This was a typically good Westin hotel, with good quality, typical Westin amenities, and very helpful staff. The gym was great, and the location was very convenient, as it was just down the street from Grand Central Station.

6/10

Pleasant

18 May 2026

Rosemie

Very friend staff. Hotel is just old and needs upgrade in the rooms. For all that money, I was expecting better. Will not be staying there again.

Family

6/10

Pleasant

17 May 2026

Donna

Staff wasn’t too helpful or very nice. Good location. Clean and comfortable room. They charged us a destination fee. We were supposed to get 17.50 in credit per day for food in their restaurant . Breakfast was 45.00 each. So, we chose a couple coffees and went on our way. They didn’t charge the room for the coffee, so we couldn’t use the credit, so ended up paying 17.50 for two coffees. Quite the racket. Don’t think we will stay there again.

Partner

6/10

Pleasant

17 May 2026

Jillian

Average hotel In midtown. Nothing special

10/10

Exceptional

14 May 2026

Tracey

Nice big room. Great location. Even had mimosas and cookies for Mother’s Day. Would definitely recommend and stay there again. Area has plenty of coffee shops and bagel shops. Steps from Grand Central Station. Plenty of shopping close by.

Partner

10/10

Exceptional

14 May 2026

Anna

It was perfect for our girls weekend. Great amenities and close to everything.

Family

8/10

Excellent

14 May 2026

Dominic

Convenient position to grand central station
Shopping nearby
Hotel needs some maintenance