Name: The Shelburne Sonesta New York
Address: 303 Lexington Avenue At 37Th Street, New York, 10016, US

The Shelburne Sonesta New York

New York Area - NY · United States

303 Lexington Avenue At 37Th StreetView location

100 reviews shown

10/10

Exceptional

24 Jul 2026

Derek

Staff was great especially the bellman who check our bags. Very clean and comfortable rooms. We will be back.

10/10

Exceptional

22 Jul 2026

Yoel

The staff was great, Max at the front desk was amazing. Will definitely stay here on my next trip to NYC!

10/10

Exceptional

21 Jul 2026

Stacey

Only downside is the elevators are super slow. I also would have liked to go to the roof top to enjoy the view without going to brunch on a Sunday. My kid was not of drinking age and not allowed up.

The property is in a great location. Far enough from the chaos but close enough to walk to it. Very nice staff. Rooms could have better lighting

Family_with_children

10/10

Exceptional

20 Jul 2026

Valerie

It was a good location, near Central Station. Clean just what we need it for 2 day stay in NY.

Partner

8/10

Excellent

18 Jul 2026

Christina

Great experience and good location if you don’t want to be right at the center of action. A little quieter.

Friends_and_family Family

8/10

Excellent

16 Jul 2026

Christine K

I'm a woman traveling with my daughter. One evening, we had a knock on the door and before we could get to the door, two male staff members tried to get in with a keycard. Good thing I had the swing bar lock in place to stop them. They apologized and thought the room was un-occupied. The whole experience was somewhat nerve wracking.

Family

6/10

Pleasant

15 Jul 2026

Josee

Check in was seamless at 3:50 p.m.
The room did not have a remote for the TV or a luggage rack, and it took about 20-25 minutes to sort that.
The bathroom sink did not drain properly.
The staff was nice.

Partner

10/10

Exceptional

13 Jul 2026

Nathaly

Great location. Awesome Staff

Partner

8/10

Excellent

13 Jul 2026

William

The check-in process we efficient and the staff were polite. The room was a decent size, especially for New York City. The location was convenient to midtown and the 6 line and Grand Central

10/10

Exceptional

12 Jul 2026

Gabriela

I like it a lot!

Family_with_children

10/10

Exceptional

11 Jul 2026

Richard

Surprisingly spacious room. Friendly staff.

Self

8/10

Excellent

09 Jul 2026

michele

I love the location to be near my daughter in Murray hill. I didn’t like that I arrived at 9:30am on a Tuesday and they didn’t let me check in early even though rooms were available. She said it would be an early check in charge. I usually stay at Bonvoy properties and that would never happen. The room was fine. The bed and pillows very comfortable and the halls clean. Lobby nice sitting areas and friendly staff at the door. Overall good

Family

8/10

Excellent

08 Jul 2026

Gilberto

The best thing this hotel has is the location. Staff is not the most helpful neither not helpful, they are OK.... They talk to you and tell you everything you are supposed to know at check in so quickly so they can finish with you and continue doing what they are doing... The property is a nice one but details start to make it look that needs an update. The corners of all the lobby dark wood pieces are all chipped. Easy fix paint them dark again so you can't see them. Same in the elevators that need more cleaning on the walls and definitely on the elevator's rugs: you can see the dirt in the corners of the rugs that are not the same exact size as the elevator's floors. TLC and maintenance is needed. I am surprised Expedia has this hotel as a 9.0. For this elevated kind of reviews you need more than just location. Room was nice and clean but same again all wood furniture and drawers are chipped. Easy fix get maintenance to paint this regularly. I was given a room next to a closed drainage pipe???? I don't know but my bathroom smelled funky and lots of noises from the bathroom wall. I would give it an 8.0 review

Partner

10/10

Exceptional

08 Jul 2026

Julio

Property was great, staff was friendly.
Location was walking distance to key places (empire state, grand central terminal, time square)

Family_with_children

10/10

Exceptional

07 Jul 2026

Jennifer

Great location in Murray Hill. Had a room with 2 queen beds. Room was huge with a huge bathroom. Also a microwave, refrigerator, sink and coffee maker!!!!

Friends_and_family Friends

10/10

Exceptional

07 Jul 2026

Carrie

This is a great accommodating hotel. We had no issue canceling 1 night stat on the same day as we were trapped at the airport in DC. We had a wonderful 3 night stay and upgrade to a 1 bedroom suite. We had no issue getting an early check in (paid fee). The suite was perfect with kids to give them an area to play and unwind. The room was clean and very quiet. Beds were comfortable and mini kitchenet was useful. The staff was always friendly and the hotel was never over busy. Very easy walk to everywhere in Middtown and easy to get an Uber when needed. Delicious breakfast at Take Care. I would stay again!

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Donald

The restaurant personnel needs some training. Not all know how to charge your room. The upstairs restaurant doesn’t allow you to charge your room.

The hotel personnel is typical Sonesta- very knowledgeable and professional.

Self

8/10

Excellent

04 Jul 2026

Diane

The staff was so great! They were very warm and welcoming. Luis at the front desk and David at the valet were especially great. Amazing location for our needs. The room space was awesome too! Our AC was pretty loud and the room could use a good detailing around the baseboards, etc but we will be back!

6/10

Pleasant

04 Jul 2026

Nancy

Room had a weird, almost sewer-like smell. Contacted front desk. Housekeeping addressed it right away. They used thinner blankets for the summer. I’d much prefer a fluffier blanket, asked front desk to deliver to room. Overall a pretty pleasant stay. Walking distance to Grand central, so very convenient. Go up to the terrace restaurant for a gorgeous view.

10/10

Exceptional

03 Jul 2026

Martin

Beautiful hotel and amazing views from the roof top. Highly recommend

Friends_and_family Family

8/10

Excellent

03 Jul 2026

Meredith

The staff was lovely. The ceiling was falling in the bedroom and they eventually got us into a new room. The laundry was ok-one of the washers was out of order with no sign on it, so I accidentally wasted $4 and got my clothes extra gross, so I guess I wasted $8 for 2 loads. The location is convenient for midtown activities and public transit. The elevators were usually over-crowded.

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Stefanie

Very kind and helpful staff.
Hotel is accessible to many different areas for easy transportation.

Family

10/10

Exceptional

01 Jul 2026

susan

10/10

Exceptional

01 Jul 2026

Tammy

Great space for a NYC room! Centrally located, convenient to walk to many restaurants, shopping, subways! Doorman was very helpful with getting us car service to airport! Highly recommend this hotel !

Family_with_children

8/10

Excellent

28 Jun 2026

Nicole

The staff was great. Luis and my cleaning lady were very friendly and made my birthday trip special. The location was convenient to getting around on the subway. I was upgraded to a suite which was lovely. Everything was very clean. The room was large.

The bathroom tiles could use a new grout and a bit of the wall paper was coming up on one panel, so a little refreshing there would be nice.

Friends

4/10

Poor

26 Jun 2026

Olga

Antes había estado y lo recordaba mucho mamá limpio y atendido. No me vuelvo a quedar.

Self

10/10

Exceptional

26 Jun 2026

Soledad

Nice location.

Self

10/10

Exceptional

23 Jun 2026

Skye

Lovely!

Partner

10/10

Exceptional

23 Jun 2026

Maria

I stayed here with my two tweens. It was actually one of the least expensive options we found and turns out to be a very boutique hotel. The public space has a very nice elevated ambiance. The room with 2 queen beds was very spacious and comfy. It's got what we need to get a good night sleep!

Family_with_children

6/10

Pleasant

23 Jun 2026

Allen David

My expense was subpar. No one ever brought the bathrobe I requested my first night, my room was crappy, the shower didn’t drain because it was full of hair or something, the room and bed smelled like cigarette smoke (so did the hallway), and overall it was just not great. Front desk staff really didn’t care. The valets were nice and so was maintenance. I wouldn’t go back

10/10

Exceptional

20 Jun 2026

Sandra

Perfect location. Everything good.

Family

10/10

Exceptional

09 Jun 2026

Abraham

This is a nice hotel. When getting 2 beds the rooms are more spacious. Very easy access to everything I wanted to do. We walked a lot but we also took the subway and the bus.

Family

4/10

Poor

08 Jun 2026

Dinara

Very old hotel, due for renovation or at least furniture upgrade. Bathroom is very old, cabinets are all scratched. All chairs in the lobby and overall very used feel.
Service was good but for this price, I would not recommend.

Friends_and_family Family

8/10

Excellent

08 Jun 2026

Damian

The rooftop bar was quite nice

Family

8/10

Excellent

06 Jun 2026

Thomas

Nicely sized room, well cleaned and maintained, few amenities, but a good casual restaurant bar attached. Wi-Fi was erratic,

Partner

10/10

Exceptional

05 Jun 2026

Kevin

This is a great hotel to stay in when visiting NYC. Great staff, good location, and friendly guests. Always a pleasure to stay.

Self

10/10

Exceptional

05 Jun 2026

Peter

Last minute booking of the 2-bedroom suite with terrace, turned out to be an excellent and spacious accommodation with terrific staff. The included breakfasts were robust and helped make the booking a better value. You can’t beat the views from the room’s terrace. This worked out really well for our family to explore Manhattan from the Grand Central station area.

4/10

Poor

05 Jun 2026

Keith

We booked a suite for two adults and an infant while attending a family wedding and specifically inquired about early check-in the day before our arrival. We explained that transportation for the wedding ceremony was scheduled for 4 PM, making early access to the room important so we could get ready.

The bride and groom had been told that accommodations would be made for guests needing a place to prepare and that we would be prioritized for early check-in. When I called the hotel the day before, I was informed that our room had been vacant the previous night and that early check in was likely available, but I was advised to call again the following morning to confirm.

As instructed, I called the morning of our arrival and was told that early check-in was available. I was offered a 1 PM check in time. Due to traffic, we arrived closer to 230 PM, but upon arrival we were told that the room was not ready. Staff acknowledged the notes in our reservation confirming the approved early check-in, yet the room was still unavailable.

We were told the room was being prepared and that we would receive a text message once it was ready. Unfortunately, we did not receive that notification until 4 PM, after the hotel’s standard 4 PM check in time. I was not able to access the room until approximately 4 PM, which caused me to miss the wedding ceremony entirely.

For anyone planning a family gathering or reserving a hotel block for a special event, this is something to consider.

Family_with_children

10/10

Exceptional

02 Jun 2026

WIKTOR

Excellent location in midtown in order to travel north or south of the manhattan. The rooms were large and comfortable, but the lighting in the room was very dim. We sent a note to the manager but there was no response.
The only thing that was not good was charging the resort fee which was about $50 a day for amenities that most people in the hotel do not use.
Restaurant off the lobby for breakfast and dinner was convenient and the staff were very attentive. However the breakfast was expensive ( $14- $18 for omelette / eggs or yogurt ) and it had a limited menu. We ended up going to various places on Madison which was half the price - eg. Pret n manger.
We would stay again.

Partner

10/10

Exceptional

31 May 2026

Judy

Very friendly front desk staff made a great first impression. The room was clean and spacious

Partner

10/10

Exceptional

30 May 2026

Ariana

Staff was really nice. Rooms were spacier that what you're used to in Manhattan. We were not facing the street so it was really quiet, except when people were talking in the hallway (you can hear everything through the door). Furnitures could be updated. Bed was really comfy though.

Partner

10/10

Exceptional

29 May 2026

Juan D.

We have chosen the Shelborne Sonesta for 15+ years, back when it was the Affinia and the Rare bar was a popular hangout! We did not make it to the rooftop this year, but the reopening and expansion was very nice the last time we visited. Some of the rooms are a little dated, but the location in midtown/Murray Hill and the welcoming staff, makes this an easy choice for return trips. See you next year!

Partner

10/10

Exceptional

28 May 2026

lynne

Loved large rooms with great views and nice beds … the staff was helpful and so friendly we loved the rooftop bar . It was stunning !
Such a great hotel and a nice lobby too ! So great and great location! Will stay again for sure !

Partner

6/10

Pleasant

28 May 2026

Francesca

Standard NY hotel. Not the best, not the worst. Very convenient location and had a room late at night when we had missed our flight to train connection.

Family

10/10

Exceptional

25 May 2026

Casey

Great stay

Friends

8/10

Excellent

25 May 2026

Syda

Staff was very friendly & attentive. This hotel suited us just fine for our short trip visiting a nearby friend. Rooms were clean & bathroom very spacious. Beds were comfy. Bottom (2nd) floor was a bit noisy from street noise as expected (cars honking, ambulances) but nothing good earplugs can't help. 3 adult women shared this room just fine. No bells & whistles but no complaints as well.

Family

10/10

Exceptional

25 May 2026

jennifer l

Great quiet location. Larger hotel for Manhattan. Clean and lots of stuff around the area

Friends

10/10

Exceptional

25 May 2026

Scott

This is a great hotel. The location is perfect. Very close to Grand Central Station and public transportation. It is clean and well maintained. The rooms are a nice size for NYC.

Partner

10/10

Exceptional

24 May 2026

Kathy

We especially loved the outside seating at the attached restaurant

Friends_and_family Family

10/10

Exceptional

24 May 2026

Alan

We had a very enjoyable 9 night stay here. The staff were both friendly and efficient and the room we had was as advertised, perfectly presented and cleaned every day to a high standard with in room coffee fully replenished.
The hotel has a rooftop bar/restaurant and I would recommend trying it out as the views and atmosphere were terrific.
Best of all is the hotel location in Murray Hill which is a quiet neighbourhood but with interesting bars and diners within a few minutes walk (try The Junction Bar and the Murray Hill Diner). It's an easy 6/7 minute walk to Grand Central Station with its excellent transport options including trains to JFK with one change at Jamaica.
All in all, I would thoroughly recommend this hotel and we will definitely be back!

Partner

4/10

Poor

22 May 2026

Elizabeth

I was very disappointed because of many things specially about the conditions of the bedrooms. I had a PH terrace 2 bedroom and not even had cute tips or cottons, the sofa and chairs were dirty and very old, even the housekeeper told us to get out of the room so she can clean it. She even said doesn’t understand why people go to NYC to sleep!!! Horrible experience at the restaurant and room service!!

10/10

Exceptional

21 May 2026

Woosung

Family

6/10

Pleasant

19 May 2026

Ronn Andrei

The staff, Kevin Buestan, is the rudest and condescending front desk person I’ve ever met in New York. We travel to NY on a regular basis and stayed at different hotels. We chose Shelbourne Sonesta this time because the room floor plans are big compare to other new hotels. I won’t be coming back to this hotel and WILL NOT recommend because of how Kevin treated us. We booked 3 rooms for 6 nights, so it wasn’t cheap. But we didn’t get the standard treatment with courtesy. The lady manager was nice but the staff especially Kevin were not.

Family

6/10

Pleasant

18 May 2026

Matthew

The room needs some TLC to fix some worn areas of the room. I did the upgrade to a balcony room and while it is more space it is right below the restaurant/bar so if you are a light sleeper, this is not the ideal room for you. The balcony itself is nice but does not have privacy as your neighbor can hear and see you on the balcony.

Location wise it is in an ideal spot close to Grand Central and anywhere on the east side you need to be in.

Self

8/10

Excellent

18 May 2026

Ping

The property is well-maintained and clean . The stuff is friendly. It is close to grand central and restaurants. So it is relatively convenient to get to places and enjoy foods. It’s somewhat noisy at night. There are two elevators in the building. Sometimes one has to wait for a while to use the elevators. In general I am happy with my stay :)

Family

10/10

Exceptional

17 May 2026

David

Good location, room sizes, amenities, and price.

Self

8/10

Excellent

15 May 2026

Mary

Nice room for the three of us, two queen beds, clean and comfortable, good restaurant and good scene at rooftop bar, helpful staff, good Location walking distance to everything in midtown, Times Swusre, Grand central, etc. only negative is room rates are high.

8/10

Excellent

15 May 2026

James

An older hotel, with more spacious than average rooms. Nicely refreshed in recents years. Excellent location.

Self

2/10

Poor

15 May 2026

Melissa

Bugs. Cold and no heat avail

Self

10/10

Exceptional

14 May 2026

Peter

Clean rooms, very comfortable bed. Great location

Self

10/10

Exceptional

14 May 2026

Jeakeitha

Everything was great from checking in and check out. The room was very clean and just about an eight minute walk to Times Square. I like that it had an attached restaurant which we did get a chance to have a late lunch the food was great !

Partner

10/10

Exceptional

13 May 2026

Jean

Great stay

Family

10/10

Exceptional

12 May 2026

Alexis

By far the best stay at this hidden gem. The staff were beyond accommodating and made me feel safe and welcome while I was there. I will be staying here ever time I come back to NYC.

Self

10/10

Exceptional

11 May 2026

Greg

Spacious suites!

8/10

Excellent

10 May 2026

Ronald

I appreciated the friendly staff and location of the hotel. Our specific room had some odor that we suspected came from the vents or outside the window.

Partner

10/10

Exceptional

10 May 2026

Jean-Charles

The best is the vintage green rooftop. Great hotel

Partner

6/10

Pleasant

09 May 2026

Nicoletta

Hotel is def in need of some renovations. It’s very dated. The rooms were semi clean although I don’t know if the bed sheets were switched during my stay? Very spacious rooms though, I was impressed. Temperature in the room was perfect (never had to fiddle with it) which is usually a struggle for me as I run cold.
The staff was AMAZING though. Very friendly, welcoming, and ready to help at any minute. That def made up for the dated look of the hotel.

Self

10/10

Exceptional

08 May 2026

Jennifer

Great central location that is easy to get around to many areas of the city. Staff and rooms were helpful, polite and well maintained.

Family_with_children

10/10

Exceptional

08 May 2026

Lise

O did mot

10/10

Exceptional

07 May 2026

Jason R.

This was definitely one of the better hotels in which I’ve stayed in NYC. Large rooms, friendly staff, respectful guests and the rooftop is fantastic.

Business Partner

10/10

Exceptional

06 May 2026

Arlenys

It’s ok

10/10

Exceptional

05 May 2026

Catherine

We had the best weekend at the Shelburne Sonesta. We were celebrating a big birthday and the staff treated us so well and made it a very special occasion. We will definitely stay here again!!

Friends_and_family Family

10/10

Exceptional

05 May 2026

Suyi

Location is great close by subway station. Room is clean. Friendly staff.

Family

10/10

Exceptional

30 Apr 2026

Christine

One night stay. Was nice room comfy bed. Beautiful bathroom. They held our luggage after we checked out so we could enjoy the St Patricks Day parade. Great trip

Partner

10/10

Exceptional

29 Apr 2026

Alexis

Clean room, clean property. The thermostat didn’t work great but it didn’t bother me enough to mention, I just opened the window.

Self

10/10

Exceptional

29 Apr 2026

Prachi Arunkumar

Overall clean and helpful staff

Family_with_children

10/10

Exceptional

29 Apr 2026

Adelina

Great location. Comfortable stay. Friendly staff.

Friends

6/10

Pleasant

29 Apr 2026

SCOTT

The lobby and room are really tired/faded, the hotel is overdue for renovation. Bed was good and room large.

Self

8/10

Excellent

27 Apr 2026

Hector

All good

10/10

Exceptional

27 Apr 2026

Wanchee

I got a queen size regular room on the 4th floor. It was of a good size although the bathroom was on the small side. Not much of a view overlooking air conditioning and heating equipment but it was very quiet. Everything was very clean and well maintained. The staff is helpful and friendly. Really liked the restaurant attached to the hotel because the food was good and staff was friendly. I will stay here again.

Self

8/10

Excellent

25 Apr 2026

Jennifer

Clean and quiet room. Comfy bed. Bathroom was very tiny. Staff was nice.

Self

10/10

Exceptional

25 Apr 2026

daphna

Friendly service, clean, great location

Friends

6/10

Pleasant

25 Apr 2026

Anthony

Decent one night stay.

Partner

10/10

Exceptional

25 Apr 2026

Eric

Great location, larger than average rooms, wonderful rooftop bar

10/10

Exceptional

19 Apr 2026

James

Great

6/10

Pleasant

18 Apr 2026

Yauheni

Just fine.

8/10

Excellent

16 Apr 2026

Veronica

The rooms
On the street are a bit loud. Cannot sleep in for sure. Otherwise great

Business

8/10

Excellent

14 Apr 2026

Kristen

Stayed with our pup. Rooftop dining was perfection!

Pet

10/10

Exceptional

14 Apr 2026

Gisele

Wonderful place to stay with a family

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Violeta

All good

Family_with_children

8/10

Excellent

10 Apr 2026

Anat

It was a good choice, good neighborhood. Staff was nice and helpful, rooms are big for Manhattan. Water were not hot and we switched rooms. Some flies from the pipes.

Family_with_children

10/10

Exceptional

10 Apr 2026

Nancy

Great

Friends_and_family Friends

10/10

Exceptional

08 Apr 2026

Marti

Was in for two days for quick shoulder surgery. The staff from the front desk to the restaurants were amazing! Made the experience less stressful.

Friends_and_family Family

10/10

Exceptional

07 Apr 2026

Erin Carter

Clean! Very friendly staff!

Partner

10/10

Exceptional

04 Apr 2026

Leslie

Great service!

Partner

10/10

Exceptional

01 Apr 2026

Monolina

Clean, comfortable and surprisingly large room in a NYC hotel. We loved our stay.

Partner

10/10

Exceptional

31 Mar 2026

Hilary

Hotel was clean overall. Could use some updating with in room furniture and furnishings. Overall the location was great for our family trip.

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

Doreen

Staff was spectacular! Luis at the front desk as well as the Manager were so friendly and helpful. Our room exceeded our expectations. Very spacious, clean and comfy beds. 100 stars.

Friends_and_family Friends

10/10

Exceptional

30 Mar 2026

Judi Anderson

We thoroughly enjoyed our stay at the Shelburne Sonesta hotel in Murray Hill, NYC. The staff was incredibly helpful and friendly. We made liberal use of the restaurant off the ground floor (the food and service were excellent), had brunch at the rooftop restaurant (lovely views), and were conveniently located to sites and transportation. Our room (a standard queen, accessible) was very comfortable. We're looking forward to returning.

Friends_and_family Family

6/10

Pleasant

30 Mar 2026

Yvette

Pros: Nice hotel and the room was sizable for NY which is one of the reasons we picked this hotel.

Cons: gnat like flies, mostly in the bathroom but a few in the room area. No killing them off, because more just show up. The hotel says they are working on the problem. Hopefully will be fixed soon