Name: NH Collection New York Madison Avenue
Address: 22 East 38th Street, New York, 10016, US

NH Collection New York Madison Avenue

New York Area - NY · United States

100 reviews shown

10/10

Exceptional

27 Jul 2026

Jacob

The rooms are very clean and bathrooms are modern and well kept.

10/10

Exceptional

26 Jul 2026

Andrew

The check in was very well run, the service was excellent and the room was perfect. Our complimentary bottle of wine was a very nice touch and the view out our window was beautiful. We will be back!

10/10

Exceptional

25 Jul 2026

Mohammad

Clean room and great location

6/10

Pleasant

22 Jul 2026

Tiffany

This hotel is not worth the price. Location is convenient, but of the four staff we encountered during our stay - two were unhelpful and had attitude. One employee gave me attitude for asking for a second bottle of water, and another gave me attitude for asking about transportation to the airport. I just ended up having to grab my own taxi as she was super unhelpful. We paid an additional fee to have a \"nice\" room that included a view of the empire state building - and were excited upon check in to learn from the check in desk that \"everything in the room is included.\" Considering it was almost 10pm, I was hoping at the very least that meant a snickers bar or a soda. Turns out by \"everything is included\" he just meant one bottle of water, the wifi, only one bathrobe, and a shower that took 20 minutes to warm up to hot enough to shower. Oh sorry, and there were two tea bags. The fun part was being greeted with a bottle of wine due to my expedia status, but then not given a bottle opener for it - and no one could seem to locate one, lol, can't even make this stuff up. The pictures on here look WAY nicer than what is offered, and unfortunately for the cost, it's just simply not worth it. There are other hotels in the city that make better sense. I did appreciate having a tub, since I was so agitated the second day that I couldn't get the shower to heat up for over 20 minutes (my husband waited it out and showered just fine), that I had to use it.

10/10

Exceptional

15 Jul 2026

Kelly

I stay here each time I travel to NYC for work. The rooms are comfortable; the common areas are spacious. The bar has a great menu, and the service is great every time.

Self

10/10

Exceptional

07 Jul 2026

JOSEPH

Excellent staff and great location to stay in New York City

10/10

Exceptional

06 Jul 2026

Lani

Great service

Family_with_children

10/10

Exceptional

06 Jul 2026

JoAnn

Christina checked us in at the front desk and she was amazing!!!

Partner

10/10

Exceptional

05 Jul 2026

Dario

Bar

Business Self

2/10

Poor

04 Jul 2026

CHIXUAN

Garbage

Friends

8/10

Excellent

23 Jun 2026

Melissa

Room was nice; property was cute. People were friendly

10/10

Exceptional

13 Jun 2026

Neil

Great hotel. Large rooms and very quiet, cleaned to a high standard and a good location.

Self

10/10

Exceptional

12 Jun 2026

Christopher

Excellent stay. Brilliant location. Great staff and great bar

Partner

10/10

Exceptional

08 Jun 2026

Sara

1st time staying here. Upgraded to a junior suite and loved the extra space. Gym isnt fully equipped but decent with plenty of space. Friendly staff too. Best blackout shades. They are designed, so no light gets around the sides. Definitely recommend.

Self

10/10

Exceptional

07 Jun 2026

romina

Great experience!

Friends

10/10

Exceptional

06 Jun 2026

romina

The location is perfect! Also, the hotel is very clean and well maintained. It’s definitely worth the price

Friends

10/10

Exceptional

05 Jun 2026

Rachel

Loved our stay here! Clean, spacious, convenient.

Partner

10/10

Exceptional

03 Jun 2026

Donald

Great hotel, excellent location, smooth check-in and checkout. Wonderful experience.

10/10

Exceptional

01 Jun 2026

Oscar

Our room was clean, bed was comfortable and was in the back of the property which was great because it was very quiet.

Friends_and_family Family

10/10

Exceptional

29 May 2026

JOSE JAHN

Bueno

Self

10/10

Exceptional

25 May 2026

Tracie

The hotel is located in a safe area. The property was very clean. The breakfast at Serafina was delicious. The airport transfer was very convenient and dependable. The driver was very safe. The staff was very hospitable and bent over backwards to make your stay as pleasing as possible.

8/10

Excellent

19 May 2026

Shane

While the breakfast was good there was some confusion as to whether we could charge it to our room which seem odd. Also the facility charges seem to cover things like toiletries which I would consider standard for a hotel such as this.

Business

6/10

Pleasant

07 May 2026

Michael

$40 dollar additional hotel fee :(

Serapina restaurant charged us $6.00 for old toast
Good food but inflated prices

Family

10/10

Exceptional

04 May 2026

Paul

Superb location and a great NYC hotel.

Business

8/10

Excellent

27 Apr 2026

Bobby

Staff wasn’t friendliest considering it’s an NH property. The room was fine, good size but pretty dark. Not exactly what I expected from NH.

Partner

10/10

Exceptional

27 Apr 2026

Zoraida

Excellent location,
Great breakfast

Self

10/10

Exceptional

26 Apr 2026

Miriam I

Chose this property for the second time, location and price are great

Friends_and_family Friends

10/10

Exceptional

26 Apr 2026

Gabriela

Room was clean, modern & comfortable, but the staff made the overall experience incredible. Lucien was prepared for our arrival at check in & we were able to store our luggage before our flight and arrange a driver to the airport afterward.
Location of this hotel is also great!
Will stay again if ever visiting NY again.

Friends

10/10

Exceptional

22 Apr 2026

Steve

This was our hub for my 9 year old’s first trip to the city. From here we were able to walk easily to the Empire State Building, Times Square, Grand Central Station, the Public Library & Bryant Park, Rockefeller Plaza, and the Lego Store! We also had easy access to the B/D subway to head up to Columbus Circle and visit Central Park.

The staff were incredibly friendly and accommodating, and dinner and breakfast at Serafina was wonderful as well.

Highly recommended by father AND son!

Friends_and_family Family

10/10

Exceptional

17 Apr 2026

Grachelle

The room was a great size and the shower was very nice… I loved the location, the decor, the vibe! You always saw staff walking around and they were all so helpful. This is now my go-to hotel whenever I am in NY!

Self

10/10

Exceptional

15 Apr 2026

MONIQUE

Would stay again.

10/10

Exceptional

12 Apr 2026

Jason

The staff were all incredibly friendly, rooms were always clean when we came back to it after a day of exploring the city! The breakfast buffet was also really good with loads of options! Would definitely recommend as it is also in a really good location with nearby sights to see!

Family

10/10

Exceptional

10 Apr 2026

Anna

The staffs were very friendly, professional, and attentive. Great location.

Friends

8/10

Excellent

10 Apr 2026

Colin

Breakfast options good. However Cooked breakfast was cold as laid out similar to a motorway service station buffet style

Partner

10/10

Exceptional

09 Apr 2026

Agustin

Offer other Breakfast alternatives, cheaper.

8/10

Excellent

03 Apr 2026

Joseph

Good and simple.

10/10

Exceptional

28 Mar 2026

Yukie

What I loved about this hotels; Cleanness, cappuccinos machine in a room, bottle of water replenished daily and location of between Park and Madison.its super convenient and very quiet. Felt very safe walking from Grand central or Times Square area, without crowds.

10/10

Exceptional

24 Mar 2026

Genia

We went for a very short trip, so did not have the time to use the hotel amenities. The location was excellent, very close to grand central and easy access to other areas, the room was beautiful, comfortable and clean, the staff were very friendly, would definitely stay here again.

Family

10/10

Exceptional

23 Mar 2026

Kylie

The staff was so nice and helpful!

Self

10/10

Exceptional

21 Mar 2026

Samuel

I really enjoyed my stay here. It felt safe, great location, staff were very nice and very helpful. The rooms were clean. I noticed that I wasn’t able to hear the city honking or sirens through the night like previous hotels I’ve stayed at in the City.

Partner

10/10

Exceptional

19 Mar 2026

Theresa L

This was my first time staying at the NH. Only there for 2 nights, but Nora at check-in was great. Clean room, comfortable bed, remote shades, did I say clean room? :)

Self

10/10

Exceptional

19 Mar 2026

Florence

I have stayed at this hotel chain in Frankfurt and Nuremberg. This hotel was excellent. The rrom was spacious, clean and inviting. The staff was exceptional. The hotel was within easy walking distance to attractions, the Theater District and restaurants. We will book here again and again.

Partner

10/10

Exceptional

19 Mar 2026

Douglas E.

Very impressed with hotel. Many amenities like water in room and complementary bottle of wine. Serafina restaurant conveniently located below hotel.

Family

10/10

Exceptional

16 Mar 2026

john

Fantastic location at a fair price. We booked a superior room and found there was plenty of space. Location is amazing. There is a bus stop right there to take you down Madison to Museum Row ($3) and you can walk one block to 5th for a bus to Battery Island. Front desk and staff were helpful and not too pushy for tips. We were able to leave bags after checkout as we had a late flight. Getting there from JFK for the budget traveler was easy. Airtran to Jamaica Station ($8.75/pp) and then Long Island Railroad to Grand Central ($5.75/pp). Took about 40 mins. Then walk 4 blocks from 42nd to 38th which was not too tricky.

Partner

8/10

Excellent

15 Mar 2026

Julie

The hotel is in a good location. The staff is not overly friendly, but that’s also how people in NYC are. The rooms are very small which is also typical of NYC. Great hot water pressure in the shower. I just wish the bathroom had a fan. I would give this place 7.5/10.

Friends

10/10

Exceptional

14 Mar 2026

Carol

Very happy with this hotel.
Staff is friendly and the hotel is clean and comfortable

Family_with_children

10/10

Exceptional

19 Feb 2026

David

Yes. Everyone was very pleasant

Family_with_children

10/10

Exceptional

18 Feb 2026

Constance

The hospitality was exceptional. Hotel staff was kind and extremely helpful. Would definitely recommend choosing this hotel over any other in the area. We will be back very soon!!

Partner

6/10

Pleasant

16 Feb 2026

Jennifer

Rooms were super small even for an NYC hotel room. Room was listed “view”however, the view meant it had a window and not much to see outside. Sirens were non stop, wish it was a little quieter.

Friends_and_family Family

10/10

Exceptional

02 Feb 2026

Dayane

I really enjoyed my stay and Kiara at reception made my check in super fast and efficiently . I felt really welcome to the hotel it was my first time there and for sure I will be back. The bed is great I slept very well . See you soon

Leisure Self

6/10

Pleasant

01 Feb 2026

Anthony

The hotel location is good and a nice lobby. However the Rooms are tiny and awkward . The whole bed, mattress & pillows was awful. The room they assigned us TV was on the side wall adjacent to the bed no way to watch. We asked for another room which they did give us. Once again horrible rooms.

Leisure Partner

10/10

Exceptional

21 Jan 2026

Ivette

Great hotel !Great location

6/10

Pleasant

19 Jan 2026

Candace

$40 facility fee was totally unnecessary. Expedia told me to ask for some kind of vip thing at check in and the hotel staff just shrugged their shoulders. Room was clean and comfortable.

Leisure Family

10/10

Exceptional

15 Jan 2026

James

Clean room / friendly staff / good location

Business_and_leisure Partner

6/10

Pleasant

11 Jan 2026

Anzhela

Although the location and rooms in this hotel are great, I do think that for this price you can find something better. The promised perk (a bottle of wine) was forgotten at check-in, and the bar area—advertised as having live jazz from 7 to 9 pm—was instead taken over by a corporate event or holiday party, blocking the space for hotel guests. Also, don’t add the breakfast option if it costs extra. I didn’t realise that the hotel doesn’t have its own restaurant and instead partners with the place next door, which has a very mediocre selection and not particularly polite staff. You can easily find a much better breakfast for less, as NYC offers plenty of great food options.

Leisure Family

10/10

Exceptional

30 Dec 2025

Sandra

Room waa perfect size. View of Empire Syate Building was a bonus. Breakfast was excellwnt.

Leisure Partner

8/10

Excellent

28 Dec 2025

ayat

Was ok

Leisure Self

10/10

Exceptional

26 Dec 2025

ludmila

It was nice comfortable stay

Self

10/10

Exceptional

23 Dec 2025

Adam

Great service and accommodation

10/10

Exceptional

21 Dec 2025

BRITTANY

Great location, staff was amazing!

Friends_and_family Friends

10/10

Exceptional

17 Dec 2025

Mikhail

Such a beautiful hotel. The Christmas decoration at the hotel made this trip feel so festive for us would definitely be returning to this stay in future trips. The hotel staff were so welcoming and accommodating. The rooms were very clean and you can tell the hotel has been taking care of the facility very well. Would recommend this stay to everyone

Leisure Partner

10/10

Exceptional

15 Dec 2025

Salvatore

Professionalism and kindness from the very first welcome, especially from Mrs. Nora.
The room cleanliness is impeccable, the breakfast is of high quality, and the location of the property is exceptional.
A big thank you for making my daughter’s 18th birthday trip such a special and unforgettable experience.
A real success! S.Ambrosio

Leisure Family

10/10

Exceptional

13 Dec 2025

Steven

Big rooms, especially for NYC. Great location for all the midtown sights. Staff were friendly and very helpful with recommendations.
Would recommend.

10/10

Exceptional

11 Dec 2025

Diana

Very nice place and view

Business_and_leisure Self

8/10

Excellent

07 Dec 2025

janet

everything was perfect - especially bellhop/valet Aaron's cheerful, friendly and prompt help with my car and bags as well as the team at the Front Desk - but I did find that the bathroom in my room wasn't very well-designed: the little sink-bowl filled up and didn't drain and I splashed around it constantly washing my face, the shower water temperature was warm not hot (until I told someone and they came to fix it, but I'd already taken two lukewarm showers) and the shower water splashed outside the shower onto the floor because the glass divider wasn't long enough

Business

10/10

Exceptional

28 Nov 2025

Jessica

My husband and I always have the best experience at NH Collection. From the moment you’re greeted at the door to the smooth check-in process, everyone is incredibly friendly, kind, respectful, and genuinely happy to help. Some of the staff even remembered us from two years ago when we got engaged during our stay, and they went out of their way to make this visit just as memorable.

The rooms are spotless, and the bar and restaurant are fantastic. The buffet breakfast in the mornings is absolutely amazing. The hotel itself is beautiful, and NH Collection will always be our go-to place whenever we visit New York.

A huge thank-you to all the staff for being so kind and making our stay unforgettable once again!

Leisure Family

6/10

Pleasant

26 Nov 2025

Fernando

Pros:
• Location
• Friendly and helpful front desk staff
• Stayed for 8 nights and everyone was pleasant and hospitable.
• Special mention for Erik and the other bellman.
• Lots of meeting spaces in the back (desks for work, eating, hanging out).
• Car service (Suburban) to/from LGA for $75.
• Nice robes.

Cons:
• Value: Felt \"robbed\" for nearly $600 a night.
• The room was tiny; only room to walk around the bed, even in a \"premium city view room.\"
• No counter/storage space in the bathroom.
• Would not stay here again mainly because of the beds.
• Bed and bedding were absolutely unacceptable for the price.
• Featured a cheap spring mattress that was \"dented\" towards the middle, causing guests to inevitably roll together.
• Only two flimsy pillows.
• Left with a sore neck after an 8-night stay.
• Service/Housekeeping Issues (Lack of Attention to Detail):
• Had at least one issue each day.
• Problems with the TV and remote.
• Robes were taken away but not replaced.
• Only one set of 2 bath towels.
• A coffee cup with a piece of gum stuck to it upon check-in.
• Empty body wash container on day 3.
• An empty shampoo container the very next day (day 4).
• Bogus BS resort fee.

Conclusion:
• The lack of attention to details is obvious.
• Better options are available, especially if the rates here are over $350.

Leisure Friends

10/10

Exceptional

26 Nov 2025

Rouba

My go to place in Manhattan Midtown. I've stayed there over 5 times now and I'll go again and again. Very cool boutique vibe, very friendly staff, spotless rooms, nice Serafina restaurant. Always a lovely experience!

10/10

Exceptional

23 Nov 2025

Diane

Jeremy on the staff handled our check-in. He was incredibly professional and friendly. Did a fabulous job!

Friends_and_family Family

10/10

Exceptional

22 Nov 2025

Erin Elaine

Great room and staff!

Leisure

8/10

Excellent

20 Nov 2025

Ewa

Room was spotless but the promised view of the Empire Building was through a small window with a partial obstruction. The morning crew was excellent but the afternoon one was adequate.

Leisure Family

10/10

Exceptional

11 Nov 2025

David

Amazing very cosmopolitan hotel!

10/10

Exceptional

11 Nov 2025

Karen

Excellent stay at this beautiful hotel

Great location !!
Clean and well appointed hotel!

Staff is very friendly, knowledgeable and helpful!

10/10

Exceptional

03 Nov 2025

Dana

Clean, nice bar and lobby

Business Friends

4/10

Poor

31 Oct 2025

Clare

Staff are not friendly or very helpful.

10/10

Exceptional

15 Oct 2025

iliana

Best location

Friends_and_family Family

10/10

Exceptional

15 Oct 2025

Rachel

very friendly staff and close to everything

Leisure Friends

10/10

Exceptional

06 Oct 2025

GRETHEL FABIOLA

All the staff was super friendly. Nicole from the front desk was the superstar, helping me with everything I needed.
Aaron (the bell boy) was very kind too.
The live music at the bar was very enjoyable. I loved staying here!

Leisure

8/10

Excellent

18 Sep 2025

Tuuli

The hotel location was great and the room was nice, very basic. I liked the bathroom a lot. The breakfast was good, although the cleanliness of the restaurant was a bit so and so. The fabric benches are very dirty.

Self

10/10

Exceptional

07 Sep 2025

Nicholas

Great value!

Great value!

Business Family

10/10

Exceptional

05 Sep 2025

Alison

Room was tiny but staff is wonderful

Business_and_leisure Self

10/10

Exceptional

01 Sep 2025

Fatoumata

This is my favorite hotel in New York City. I’ve been here so many times and have never been disappointed. The staff is friendly, welcoming, and always nice. My experience with this hotel has been great, even outside the United States. I’ve stayed with them in Italy and Germany, and the customer service is top-tier, which is why I always return to them.

Business_and_leisure Friends

10/10

Exceptional

31 Aug 2025

Jairo

Great location

Leisure Partner

10/10

Exceptional

24 Aug 2025

Noel

Great, welcoming, warm service at the front desk. The property was super clean. Everything fell to very Brand New and luxurious would stay here again.

Leisure Partner

10/10

Exceptional

22 Aug 2025

Julia

Clean, very spacious rooms. Restaurant downstairs and nearby. The

10/10

Exceptional

21 Aug 2025

Pedro Miguel

Everything was perfect. The staff was incredibly attentive and nice. The room was bigger than we expected, and the restroom was huge!

It was my 3rd year in a row traveling to New York, and this was hands down the best hotel I have stayed in. 10/10

Leisure Family

8/10

Excellent

20 Aug 2025

Iryna

Great location - right in the centre, but very quiet and not crowded neighbourhood. Rooms are not big but very comfortable , modern. Lobby and bar look very luxurious. Can't recommend enough!!

Business_and_leisure Family

10/10

Exceptional

16 Aug 2025

MONIQUE

Great location! Fun vibe! Clean and employees were courteous and welcoming. I would stay there again!

10/10

Exceptional

09 Aug 2025

John Baxter

Solid spot.

10/10

Exceptional

05 Aug 2025

Therese

Room was spacious with a comfy bed.

Leisure Family

10/10

Exceptional

02 Aug 2025

Isaac

Amazing staff and beautiful rooms

10/10

Exceptional

28 Jul 2025

Sarah

Location was great. Quiet neighborhood. Bed was wonderful and very clean

Leisure Friends

10/10

Exceptional

23 Jul 2025

EMILIO

Great hotel, especially by today’s NY standards. Great in every way. Rooms could be bigger but I’ll let that one pass. About time NH made an entrance to the US!

Leisure Family

8/10

Excellent

22 Jul 2025

Amy

The NH Collection was exactly what I was looking for in a hotel in New York City.

Leisure Family

10/10

Exceptional

12 Jul 2025

Ana

Great staff!

Business_and_leisure Partner

10/10

Exceptional

12 Jul 2025

Ana

Great and friendly staff, very helpful and amicable. Hallways need a bit more cleaning but is clean enough.

Business Partner

10/10

Exceptional

09 Jul 2025

Vanessa A

Fantastic across the board

10/10

Exceptional

06 Jul 2025

Michael

Very good services, perfect location to explore the city

Leisure Partner

8/10

Excellent

04 Jul 2025

Deidra

The hotel is located between Park Avenue and Madison Avenue so convenient to lots of shops and restaurants. The bathroom was super clean and larger than we expected. I would definitely stay here again.

Leisure Family

10/10

Exceptional

30 Jun 2025

Catherine

Excellent staff, great rooms, safe and well priced! Great location too! I will stay here again!

Business_and_leisure