Arlo Nomad

United States , New York Area - NY
NEW YORK, 11 East 31St Street
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100 reviews shown

10/10

Exceptional

18 Mar 2026

Liam

The room was available early and the staff was prompt in get everything set up! Even when it’s busy they’re always quick to get our bags checked in and ready. I’ve stayed numerous times and will always return for the foreseeable future!

10/10

Exceptional

16 Mar 2026

Francisco

Good

10/10

Exceptional

15 Mar 2026

Christina

Absolutely loved it. The size of the room was perfect for two people. The location of the hotel was perfect in walking distance of major attractions in Times Square the bar area amazing service the food amazing service and delicious. They have a coffee shop inside the hotel also delicious perfect 10 out of 10 would definitely stay again.

Partner

8/10

Excellent

12 Mar 2026

Diana

Nice room but very tiny! Desk staff was lively and fun! Diner in the lobby was not good, coffee was terrible.

Family

10/10

Exceptional

10 Mar 2026

Sheryl

I honestly have nothing but good things to say about my stay at the arlo nomad…I will definitely be back!

Self

4/10

Poor

08 Mar 2026

Marcus

Closet

10/10

Exceptional

08 Mar 2026

Michael

I had a fantastic stay at the Arlo NoMad. The hotel strikes a perfect balance between modern style and comfort. The rooms are thoughtfully designed—compact but incredibly efficient—with great city views that make you feel right in the middle of Manhattan. Every inch of space is used well, and the beds are very comfortable.

The staff was friendly, welcoming, and genuinely helpful throughout my stay. The location in the NoMad neighborhood is also ideal, with easy access to great restaurants, shops, and iconic sights.

Overall, Arlo NoMad is a stylish, well-run hotel with a great atmosphere and a prime location. I would absolutely stay here again and highly recommend it to anyone looking for a comfortable and memorable stay in New York City.

Partner

10/10

Exceptional

06 Mar 2026

Kemar

N/A

10/10

Exceptional

04 Mar 2026

Amber

We picked a corner queen and was not happy with the view. One window is obstructed. Went downstairs to ask for a transfer and it was a cheaper room (city queen) but the view was so much better!! Lily was so great at the desk as well. 10/10!!!! I can not stay anywhere else now.

Partner

10/10

Exceptional

04 Mar 2026

Elimelec

The Staff very professional and clean hotel.

Partner

10/10

Exceptional

04 Mar 2026

Jennifer

Nice and traveled safely

10/10

Exceptional

02 Mar 2026

Valerie

The staff is really amazing

10/10

Exceptional

02 Mar 2026

Beth

This hotel was a home run from the get-go. I pulled right in and the valet took my car, and then the wonderful woman at the front desk gave me an upgraded room which had a beautiful city view. I was able to check in early with no charge and my room was great. I met my daughter for brunch in the Nomad Diner and the service was great and the food delicious. I highly recommend staying here! We easily walked everywhere.

Self

8/10

Excellent

01 Mar 2026

Graciela

Self

10/10

Exceptional

28 Feb 2026

Kristen

The staff here alone are just straight vibes! The place is so beautiful and different from all the other typical style NYC hotels. We will certainly be back here again!!! :)

10/10

Exceptional

27 Feb 2026

Samanatha

Room was indeed spotless and everyone was great especially Brianna at front desk. Would have liked to be able to get a good coffee at the little coffee shop downstairs but there was no attendant the second day and the complementary coffee was not so good. Loved the beautiful reception area shelving with plants that look so real !!!

Family

10/10

Exceptional

27 Feb 2026

ENDAF

Fantastic staff, great location, wonderful breakfast,

Self

8/10

Excellent

26 Feb 2026

Francesca

Clean Room. Very small. Perfect location on NY city, the only bad thing was the noisy a/c heater unit at night

6/10

Pleasant

20 Feb 2026

Ebony

The rooms are extremely small. No parking. Valet parking was $75 and a hour to get the car back.

10/10

Exceptional

18 Feb 2026

Anthony

Very clean, cozy and easy walking distance, too many attractions and restaurants

Partner

10/10

Exceptional

16 Feb 2026

Lliliam

great vibes and views. Staff is amazing. Rooms are smaller than we thought

10/10

Exceptional

15 Feb 2026

Frank

The staff def was the main thing that stood out for me. They are beyond helpful and extremely nice. The rooms are def on the smaller side but they are very clean and the views are great. I would however recommend for the best views staying in rooms above the 19th floor.

Leisure Partner

10/10

Exceptional

14 Feb 2026

BJORN

Room was very clean. Staff was amazing, very nice as soon as we walked in. Had a great stay, highly recommend.

Leisure Partner

10/10

Exceptional

13 Feb 2026

Melissa

Very clean and convenient

Family_with_children

8/10

Excellent

13 Feb 2026

Ashlée

We had a great three-night stay at Arlo NoMad! From the moment we arrived, Brianna M. at guest services was incredibly friendly and welcoming. When she asked about the purpose of our trip, I mentioned we were celebrating my 30th birthday. She kindly said she would see if an upgrade might be possible for our second night.

Our initial room was pretty small, but had everything we needed. On our second day, Brianna upgraded us to a stunning city-view room. The views alone were absolutely worth it.

I believe the upgraded room was an accessible room with a roll-in shower. The only small downside was that the showerhead needed to be held the entire time, but honestly, it wasn’t a big deal and the incredible views more than made up for it.

Brianna was accommodating throughout our stay, and the entire staff was consistently friendly always greeting us, even in the elevator. The location is great and very central, making it easy to explore the city. We would stay here again!

Leisure Partner

10/10

Exceptional

13 Feb 2026

David

Everything was great at the hotel, a 10-star hotel.
The staff was fantastic, very helpful and friendly.

Thank you

10/10

Exceptional

11 Feb 2026

Christopher

amazing room with amazing view, staff was very welcoming. would recommend this hotel to anybody that stays in the area !

Business Partner

10/10

Exceptional

08 Feb 2026

Patsi

The reception staff were AMAZING

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

Karen

The room was spotless..brilliant Shower…towels changed everyday…comfy bed….staff were very courteous,polite & friendly…fab coffee…overall lovely hotel and I would definitely book again!..

Friends_and_family Family

10/10

Exceptional

31 Jan 2026

The staff is outstanding, the rooms are clean, and the beds are comfortable

4/10

Poor

30 Jan 2026

Neal

I want to be very clear- this is not a review of the staff. They were all fantastic.
I was in a king room, which is in the corner. 2 walls of floor to ceiling windows. With the temperatures freezing in NYC this room was not a viable option for a guest. The cold was permitting the room. I awoke at 3 in the morning to a freezing room, as the heater broke. They sent a technician to fix it. By 4am he had it running. It still was a freezing room. Additionally...there is no heat in any hallways. Where is the heat is this hotel during a winter storm?? I have to say that the front desk (Breanna and Jamilla) couldn't have been more helpful, professional, caring. They really made me feel like I was heard and they were going to make it right. They made it better. Fix your heat Arlo Nomad. What an uncomfortable disappointment.

Business Self

10/10

Exceptional

30 Jan 2026

Mistie

Extremely clean rooms, even with short staff in the middle of a winter snow storm. Impeccable view. And when we first checked in our view wasn’t what I hoped so when we asked if there was availability to move us, they did. The drinks and food in their diner were all wonderful. Prompt responses from staff when communicating through their texting service.

Leisure Partner

10/10

Exceptional

29 Jan 2026

Ryan Joseph

Room view was very nice and staff was excellent.

Leisure Family

10/10

Exceptional

26 Jan 2026

Dustin

Friendly staff, great lounge/workspace

Business_and_leisure Self

6/10

Pleasant

26 Jan 2026

Thomas

It was a good experience

Leisure Partner

10/10

Exceptional

26 Jan 2026

mark

room was very clean and staff was very friendly and accommodating.

Business Self

10/10

Exceptional

25 Jan 2026

rebecca

I fell in love with this hotel,so much, I added extra day to my stay over new years. The staff was so friendly, the rooms were New York tiny but pristine and the food at restaurant was awesome. I’m excited to return in warmer weather. Thank you Arlo in NoMad! ♥️

Self

10/10

Exceptional

25 Jan 2026

Shannon

great location, staff was excellent!

Leisure Friends

10/10

Exceptional

22 Jan 2026

Laurie

Room was nice. Elevators were fast. Great location.

10/10

Exceptional

21 Jan 2026

Arisdelzy

Friendly staff. Good location near Times Square and empire star building.

Leisure Partner

2/10

Poor

18 Jan 2026

Craig

I will say Staff was extremely friendly, however we paid for the sky king view and we were staring at all wall. When we called to the front we were told they could only move us to a queen because they had no other rooms available. The room we were moved to was a Queen City view which is what I booked before upgrading which doubled the price. We were still charged for the sky king room even though that was NOT what we stayed in nor was it anything as it is advertised. I would not recommend this hotel with their bait and switch tactics.

Leisure Partner

8/10

Excellent

16 Jan 2026

Craig

Very Small room but it’s NYC. Staff friendly and helpful,

Partner

10/10

Exceptional

16 Jan 2026

Rodney

Staff was amazing, She upgraded us to top floor with sky view, definitely went above and beyond, hotel was perfect

10/10

Exceptional

12 Jan 2026

Kelsey

Clean room, staff were great, great views!

I purchased extra amenities for the room and even amidst a mix-up of the room placement, Briana did a great job on correcting it and making sure that our stay was enjoyed!

10/10

Exceptional

12 Jan 2026

Meghan

Staff were great, room very functional, modern and clean.

10/10

Exceptional

12 Jan 2026

Jennifer

This hotel exceeded every expectation. From the moment I walked in, everything was immaculate spotlessly clean, incredibly comfortable, and filled with the most amazing scent that reminded me of Baccarat. The staff was beyond friendly and welcoming, always smiling and eager to help.

The restaurant on site was absolutely delicious, and the location couldn’t be better—right in the heart of Midtown Manhattan, making everything easily accessible.

What truly made this stay unforgettable was how special they made me feel on my birthday. They went above and beyond by helping coordinate beautiful flowers delivered from my family back home, along with a fruit platter, balloons, and chocolate-covered strawberries. It was such a thoughtful and personal touch that meant so much to me.

highly recommend this hotel to everyone and would absolutely stay here again. An exceptional experience from start to finish!

Leisure Partner

10/10

Exceptional

07 Jan 2026

David

Fabulous!

Partner

10/10

Exceptional

07 Jan 2026

Fabrizio

Great room and staff

10/10

Exceptional

06 Jan 2026

Mina

Staff is really friendly. Not some of them but all. The room is excellent. Much more space than expected with a wonderful view.

Leisure Friends

6/10

Pleasant

06 Jan 2026

Kiara

Stayed for 5 nights it was nice, food from the diner honestly wasn’t the best but if you don’t want to walk far or just need something quick it will do just fine. Im not sure if it’s cause we booked the accessible room/restroom so I’m not sure about the other rooms but our there’s no wall or tile to separate the shower from the rest of the bathroom floor it’s an open shower concept so the water is supposed to go down the drain which is in the middle of the bathroom 3 feet from the sink & 3 feet from the toilet give or take therefore the water didn’t drain fast or efficiently so you’re just walking around in cold water puddle which was annoying other than that the room was mildly clean I would possibly stay here again

Leisure Partner

10/10

Exceptional

05 Jan 2026

TELICIA

Stayed for out

10/10

Exceptional

05 Jan 2026

Nicholas

Great view and professional/friendly staff! Will definitely stay again!

Leisure Partner

2/10

Poor

04 Jan 2026

Adalisa

Room was freezing cold, and very tiny. if you’re trying to sleep, darkness is 0, as the sunrises the brightness is unbearable.

Leisure Partner

6/10

Pleasant

04 Jan 2026

Tianna

The room was very nice, however the water pressure for the shower was cold and we didn’t have any hot water. Other than that we had great time.

Leisure Partner

10/10

Exceptional

03 Jan 2026

Alex

Staff were great, hotel location was perfect and so central to everything.

8/10

Excellent

02 Jan 2026

Brandon

I didn’t have breakfast

10/10

Exceptional

02 Jan 2026

Jesse

Great room, front desk was excellent, super smooth and enjoyable 2 night stay

Leisure Friends

4/10

Poor

01 Jan 2026

Samantha

The room was laughably small. I thought I got the center room. Oo it’s like a closet. Will def look at square footage before I book next

10/10

Exceptional

01 Jan 2026

Jaisha

Best

Friends

8/10

Excellent

31 Dec 2025

John

It’s a nice hotel in a good location—rooms are very small but comfortable.

10/10

Exceptional

30 Dec 2025

Melissa

The cleanliness of the room, the terrace view, the hotel staff, and amenities at the facility were great. Highly recommend this hotel. I plan to return again.

8/10

Excellent

30 Dec 2025

Jackie

The room was very clean and the staff was friendly! The hotel bar made good cocktails. Would stay again

10/10

Exceptional

29 Dec 2025

Alena

The hotel is in a good location if it’s your first time going to NYC!! Everything was clean. Staff was nice and helpful!

10/10

Exceptional

28 Dec 2025

Diego

Great service

4/10

Poor

28 Dec 2025

Enrique

Are to sleep in the bunkbed

Leisure Family

10/10

Exceptional

28 Dec 2025

Karrin

Beautiful city view. Staff was courteous. Breakfast was tasty. Thank you.

Leisure Partner

10/10

Exceptional

27 Dec 2025

Jungeun

All staffs were courteous! Nice and attentive. Room is clean.

10/10

Exceptional

27 Dec 2025

Samy

Very nice boutique hotel with beautiful rooftop. Rooms are small as expected in NYC but everything was clean and well thought. Would recommend and go again.

Leisure Partner

10/10

Exceptional

24 Dec 2025

William

The staff here is phenomenal!!! So friendly and welcoming, rooms are great and we had no issues, we absolutely loved everything about our stay. We will be back!

Leisure Family

10/10

Exceptional

23 Dec 2025

Sultan

Staff were professional and responsive. The room was clean and the sky view was fabulous.

10/10

Exceptional

22 Dec 2025

Muna

Staff were so friendly and helpful, even allowed us to check in early on thanksgiving at around 6am without any fee! Hugely appreciated. Room was a little small but it was cozy and was always very clean. Great location, near everything we wanted to do. Would definitely return!

Leisure Partner

10/10

Exceptional

22 Dec 2025

Jordan

This place exceeded expectations. The roof vie can not be missed and has perfect view of the Empire State. Staff was quick to accommodate requests. Offering bag holds for late flights and early check ins for early flights. I had the city view room which was so outstanding it’s hard to believe I was falling asleep surround by city lights! I would definitely stay here again 100 times over!

Leisure Partner

10/10

Exceptional

20 Dec 2025

Fraysa

The staff were incredibly friendly and efficient, making us feel right at home. Also, breakfast was really good, we loved the variety.

Leisure Partner

10/10

Exceptional

20 Dec 2025

Michael

Ideal central location for exploring the city.

Leisure Friends

10/10

Exceptional

17 Dec 2025

Jaime

Clean room and hotel. Very friendly staff.

Leisure Family

6/10

Pleasant

17 Dec 2025

Fernando

I recently stayed at the Arlo Nomad in New York City, and I have to say it was one of the most disappointing hotel experiences I’ve ever had. First and foremost, the online photos were extremely misleading. The website and booking platforms clearly showcased rooms with stunning views of the Empire State Building, which was one of the main reasons I chose this hotel. In reality, the view from my room was completely different and frankly underwhelming. It was very frustrating to feel misled after paying such a high price.
Speaking of price, the cost of nearly $600 per night is absolutely outrageous for the quality of the rooms and services provided. For that amount of money, I expected a premium experience, but what I got was far from it. The rooms were not very clean — there were obvious signs that housekeeping had done a minimal job, and it felt like basic maintenance and attention to detail were severely lacking.
Beyond the room itself, the overall experience felt overpriced and underwhelming. The hotel does not deliver the quality, comfort, or value one would expect from such rates. Between the misleading advertising, lackluster cleanliness, and exorbitant prices, my stay was incredibly disappointing.
I would strongly caution anyone considering staying at Arlo Nomad. There are far better options in NYC that actually provide what they advertise and offer a much more enjoyable and worthwhile experience. I do not plan on returning and would not recommend this hotel to anyone.

8/10

Excellent

17 Dec 2025

Viktors

Helpful staff, clean room.

The room was small and with very basic amenities

Business

8/10

Excellent

17 Dec 2025

Anatolii

Little bit different view than I ordered

Leisure Partner

10/10

Exceptional

16 Dec 2025

Jennifer

Loved my stay here. Felt very safe. My room was perfect. Very cute decor inside hotel. Rooftop has a great view of the city. Would absolutely stay here again.

10/10

Exceptional

15 Dec 2025

Kelsey

We stayed here during Christmas and it was an amazing experience. Rooms are small but just what we needed to simply sleep at night as we were out in the city all day. It’s close by everywhere and only a 5 minute walk to a station. Would definitely come back!

Leisure Friends

10/10

Exceptional

14 Dec 2025

Melissa

Small room but we had a great view, good coffee daily & helpful friendly staff!

Leisure Family

10/10

Exceptional

14 Dec 2025

Amazing location, warm, clean, cosy rooms. Lots of space around hotel to hang out, lounges bars etc. really enjoyed the stay!

Leisure Family

10/10

Exceptional

14 Dec 2025

Genesia

Room was spotless, we got the standard room wish we upgraded to the city view as we just stared into the inside of the buildings. Good daily water stock for the room. Good walking distance to key sights within NYC. Would stay again

Partner

10/10

Exceptional

14 Dec 2025

WEI-SHAO

Super nice and friendly staff, neat and clean room, nice spot. The offered free bike rent associated with our booking is also wonderful.

Leisure Family

10/10

Exceptional

14 Dec 2025

Laurin

It was a beautiful room to stay in for a night. The view was lovely and felt very new york.

Leisure Self

6/10

Pleasant

12 Dec 2025

Katie

it's all just fine. the space always gets me. it is what it is i guess. the staff is really lovely.

10/10

Exceptional

11 Dec 2025

Anthony

The room is absurdly small with the bed only accessible from one side. Very difficult for many couples. Bathroom good otherwise.

Partner

10/10

Exceptional

10 Dec 2025

Gemma

Business stay, rooms compact but very clean, which is expected in NYC.

Business

10/10

Exceptional

09 Dec 2025

Charlotte Abigail

The staff was very friendly and the hotel was clean. Views were unbeatable! Overall wonderful experience.

Leisure Self

10/10

Exceptional

09 Dec 2025

Kirsty

Great location, lovely staff and everything we needed for our stay in the room. Appreciate the compact style but to be able to close the bathroom door fully would be a win!

Partner

10/10

Exceptional

09 Dec 2025

Kerry

What a great hotel! The front desk staff was so friendly upon arrival and helped me to upgrade our room. We had an amazing view of the Empire State Building right outside our window! The location is great and within a 15 minute walk to a lot of tourist spots and close to a hop on hop off tour stop if that is something you plan to do. We grabbed a coffee and croissant one morning and it was delicious. Definitely take a few minutes to go up to the rooftop! It has a small clear floor area and beautiful views of the buildings around the hotel. I’d stay here again!

Leisure Family

8/10

Excellent

09 Dec 2025

Samantha

Fine

Business

4/10

Poor

09 Dec 2025

Allison

The rooms feel comparable to an Ibis-style two-star hotel. For the price we paid, the value for money is not met. The room standards are very low and should not be priced at more than £150 per night. Unfortunately, I will not be returning.

I also create content and usually enjoy sharing hotel experiences, but this time I chose not to. The hotel feels outdated and is not cleaned to an acceptable standard. The one saving grace is the staff — they are truly amazing and make a big difference.

Fortunately, the team here is fantastic.

Friends_and_family Family

8/10

Excellent

08 Dec 2025

Gurinder

Rooms are tight but clean and amazing staff

10/10

Exceptional

08 Dec 2025

Jonathan J

Locations, views!!

Leisure

10/10

Exceptional

08 Dec 2025

Mena

Staff are amazing
BRIANNA AND her crew are amazing. Always willing to help and accommodate us.
Room was clean and tidy.
Arlo No Mad is close to many tourist places that must be visited while in NYC.
Thank You arlo for making our visit in NYC amazing

Leisure

10/10

Exceptional

07 Dec 2025

Ryan

Room was fun sized
The people who work there make it the best hotel:))

Leisure Partner

10/10

Exceptional

07 Dec 2025

Trisha

Very clean room. Great view. Staff went above and beyond :)