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Nyc Empire Apartments

New York Area - NY · United States

West 31st Street, 38View location

7.6/10Very good266 Reviews
Cleanliness8.0/108.0
Service7.2/107.2
Comfort7.0/107.0
Condition7.4/107.4
Neighborhood8.0/108.0
Value7.6/107.6
Amenities7.6/107.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Nyc Empire Apartments

Situated just a few meters from the Empire State Building and a 15-minute walk of Times Square in New York, NYC Empire Apartments features accommodation with free WiFi. Each unit is fitted with flat TV, air conditioning, private bathroom and a kitchen including a microwave, toaster, fridge and a stovetop.

Kitchenware is also available, as well as a coffee machine and a kettle. Popular points of interest near the apartment include Flatiron Building, Madison Square Garden and Macy's. The nearest airport is LaGuardia, 12 km from NYC Empire Apartments, and the property offers a paid airport shuttle service.

Read more about this hotelShow less

With a stay at NYC Empire Apartments, you'll be centrally located in New York, steps from 5th Avenue and 4 minutes by foot from Empire State Building. This aparthotel is 0.4 mi (0.6 km) from Madison Square Garden and 0.5 mi (0.8 km) from Bryant Park.

Make yourself at home in one of the 10 air-conditioned rooms featuring kitchenettes with refrigerators and microwaves. Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include irons/ironing boards, housekeeping is provided once per stay, and cribs/infant beds (surcharge) can be requested.

Featured amenities include express check-out, dry cleaning/laundry services, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Popular amenities

Free WiFi
Airport transfers
Concierge
Laundry
Non-smoking
Accessible facilities

Check-in and check-out

Check-in from 4:00 PM
Check-in until anytime
Check-out until 10:00 AM
Minimum check-in age 18

Hotel policies

Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 10 Pet max weight (per pet) in lb is 22 Maximum number of pets per room 1 Service animals are allowed Service animals are exempt from fees/restrictions Pets cannot be left unattended

Cleaning and safety

Sanitization
Property uses a professional cleaning service Contactless check-in is available Contactless check-out is available

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Breakage deposit: USD 150 per stay

    We have included all charges provided to us by the property.

  • You need to know
    • Only registered guests are allowed in the guestrooms.
    • The property is professionally cleaned.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open during the following times:
    • Monday - Sunday: 9:00 AM - 5:00 PM
    To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions and key retrieval information. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts mobile payments and cash
    • Mobile payment options include: PayPal
    • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
    • Host has indicated there is a smoke detector on the property
    • Safety features at this property include a fire extinguisher, a security system, and a first aid kit
    • This property is professionally cleaned
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Airport shuttle fee: USD 99 per vehicle (one-way, maximum occupancy 3)
    • Pet fee: USD 80 per accommodation, per stay
    • Service animals are exempt from fees
    • Early check-in fee: USD 100 (subject to availability)
    • Late check-out is available for a fee (subject to availability)
    • Crib (infant bed) fee: USD 60.0 per stay
    • Rollaway bed fee: USD 80.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

5th Avenue 0.2 km / 0.1 mi
Herald Square 0.3 km / 0.2 mi
Empire State Building 0.4 km / 0.2 mi
Macy's 0.4 km / 0.2 mi
Madison Square Park 0.5 km / 0.3 mi
Madison Square Garden 0.6 km / 0.4 mi
Flatiron Building 0.8 km / 0.5 mi
Bryant Park 0.8 km / 0.5 mi
Broadway 0.9 km / 0.6 mi
Moynihan Train Hall 1 km / 0.6 mi
Times Square 1 km / 0.6 mi
New York Public Library 1 km / 0.6 mi
Chelsea Hotel 1.1 km / 0.7 mi
New York Times Building 1.2 km / 0.8 mi
One Vanderbilt 1.4 km / 0.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 26
  • apartment
  • Wheelchair-accessible
  • Wi-fi
  • Laundry service
  • Lift access
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • STUDIO WITH DOUBLE BEDSTUDIO • WITH DOUBLE BEDSTU.DB

    Photos are not available for this room type.

    Nyc Empire Apartments

    STUDIO WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO TWO DOUBLE BEDSSTUDIO • TWO DOUBLE BEDSSTU.2D

    Photos are not available for this room type.

    Nyc Empire Apartments

    STUDIO TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM BUNK BEDFAMILY ROOM • BUNK BEDFAM.BK

    Photos are not available for this room type.

    Nyc Empire Apartments

    FAMILY ROOM BUNK BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    BUNK BED

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.BK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM TWO DOUBLE BEDSFAMILY ROOM • TWO DOUBLE BEDSFAM.2D

    Photos are not available for this room type.

    Nyc Empire Apartments

    FAMILY ROOM TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO THREE BEDSSTUDIO • THREE BEDSSTU.3B

    Photos are not available for this room type.

    Nyc Empire Apartments

    STUDIO THREE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.3B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Nyc Empire Apartments

7.6
Very good
266 Reviews
Cleanliness
8.0 /10
Service
7.2 /10
Comfort
7.0 /10
Condition
7.4 /10
Neighborhood
8.0 /10
Value
7.6 /10
Amenities
7.6 /10
100 reviews shown
10/10
Exceptional
29 Jul 2026
CLAUDIA ANDREA
Todo está cercano, tiendas, parqueaderos, supermercado, farmacia, estación de metro.
Es pequeño el apartamento pero limpio y con todo lo necesario para estar cómodos.
10/10
Exceptional
20 Jul 2026
Jodi
Exactly as described - small but clean, in an amazing location. We're a family of six, so it was a tight fit, but it worked well as a place to sleep and shower after exploring the city. I would stay here again and recommend it if you don't mind a smaller space.
Family
8/10
Excellent
16 Jul 2026
Jenifer
In a good location to access transportation and in walking distance to Time Square. Room was a bit tight but was comfortable.
Family_with_children
10/10
Exceptional
11 Jul 2026
Jaclyn
Good price great location
4/10
Poor
28 Jun 2026
Tami
The beds were not comfortable at all- the top bunk was taped together and the ac didn’t even cool off the room. The tv bracket was broken so we couldn’t even watch tv.
Friends_and_family Family
8/10
Excellent
21 Jun 2026
Melissa
Nice location clean but a little worn crazy check in check out but it was fine
10/10
Exceptional
04 May 2026
Cindy
The property was in a good location near many of the attractions. It was a little loud a couple of nights, but it was just the normal city noise. Check in was smooth and check out as well. All requests were reasonable and we didn’t have any issues during our stay. The space was a bit smaller than we thought, but we just basically slept and showered there only and spent most of the day out. It served the purpose of our trip.
Family_with_children
4/10
Poor
18 Apr 2026
Ciaran
Great location but accommodation extremely basic, tiny rooms…. Apartment too small to cook & eat in for 6 people
6/10
Pleasant
02 Apr 2026
Ashley
The room was cosy for the 5 of us.
10/10
Exceptional
26 Mar 2026
Tereza
Great stay! A couple blocks from Empire State and all the main sites in the city. In room heater made it so nice to set our own temperature during cold weather. Nice clean bathroom, kitchen with dishes, a pull out table all made this very convenient. On check out day we were able to store our luggage at the reception which was so helpful. Overall highly recommend this cute nyc apartment!! We stayed there with our kids and it was very safe and kid friendly.
Family_with_children
4/10
Poor
20 Mar 2026
Jamie
Person checking us in could not understand us and did not communicate that we had requested a late check out. Sheets were absolutely filthy and looked as if they had been previously slept on. We had a ridiculous time getting toilet paper and person at reception 5 was rude. The towels were awful and smelled like cat urine. The toilet paper had been previously wet. Bathroom was extremely dirty. The only plus was the view of the Empire State Building. This is a one and done!!! I do not recommend at all.
Family_with_children
10/10
Exceptional
20 Mar 2026
Maria
We loved staying there. Everything was perfect
Friends
10/10
Exceptional
18 Mar 2026
Wendy
The location was great! It could use a little moisture prevention for the bathroom with showering and all. But, the host and facilities were perfect for a family visit. Thanks for hosting us!
Family
8/10
Excellent
18 Mar 2026
jorge
Nice place. Perfect if walking is your goal. Everything is within 2 miles of hotel. Most attractions and sites. Very convenient
10/10
Exceptional
17 Mar 2026
Nicole
Happy with everything, except we were unable to watch Tv when we were in the room, which was very little because too many accounts were logged on. Everything else was spot on, very close to everything, and in a safe location.
Family_with_children
10/10
Exceptional
17 Mar 2026
Andrea Ashley
Perfect location. Beds were comfortable and we slept great. It’s a typical New York sized apartment but it slept all 5 of my family comfortably. Price was perfect given the location!
10/10
Exceptional
12 Mar 2026
Gilberto
Honestly I would stay here again , location is EVERYTHING in NYC and this location is pretty much perfect . You’re between broadway and 5th ave! About a 10 or 15 minute walk to Times Square. You also have the 34 st herald square subway station a couple of blocks away for easy access to anywhere in the city! It’s a really small apartment room but honestly that’s expected in NYC. The only thing I will say is that I really do recommend they get new towels, that’s my only complaint. Towels were all really smelly even the ones I requested clean, maybe they should switch to white towels that they could drown in bleach like hotels do? Other than that excellent property.
Family
10/10
Exceptional
18 Feb 2026
Allyson
Great area & clean. We did have to buy ourselves more TP, better pillows and a bathroom hand towel but other than that, great!! Would absolutely stay here again.
Family_with_children
8/10
Excellent
14 Feb 2026
Kerrie
Room was clean. Mattresses, pillows and linen are old and quite uncomfortable so would recommmend replacement
Leisure Family
10/10
Exceptional
06 Jan 2026
Lisbeira
Excellent location, clean, has everythung you need, and great service from Manager Julia!
10/10
Exceptional
03 Jan 2026
Jeannie
Overall the room was good. It’s in a great location to easily access Times Square, the subway and restaurants. The other really great thing about this place is they will store your luggage so that if you arrive before you can check in, you can at least drop your luggage off. They also allow you to store your luggage after checkout ($5 per bag) so that if you still want to do some sightseeing before you leave You don’t have to haul your luggage around. The check in process was very easy and fast. The only downsides are that even though the room can sleep 6-8 people there is really not much space for luggage. We were a party of five and we had to be creative about where to put our suitcases and when to open our suitcases. We were all having to step around each other. The apartment is clean, but it could use some updating and it could use some more shelves just so there is a place to put your phone while charging and your every day use items. Please note that this is an apartment not a hotel. If you want fresh towels, you will need to go to the laundromat in the building and wash your towels. Overall I would definitely stay here again.
Leisure Family
6/10
Pleasant
28 Dec 2025
Douglas
Room was clean. Small space but they arranged it well. Room was a little too hot to sleep comfortably.
Friends_and_family Family
10/10
Exceptional
22 Dec 2025
Eduardo
Habitación excelente y su ubicación
Business
10/10
Exceptional
21 Dec 2025
Israel
A perfect location to get anywhere in midtown NYC . Our apartment had a view of the Empire State Building !!! Excellent location
Friends_and_family Family
10/10
Exceptional
15 Dec 2025
Wendy
It was a great location, cozy, clean. We had no issues at all. We would stay again. I appreciated the budget friendly rates .
Leisure Family
10/10
Exceptional
12 Dec 2025
Krista
This was a great place to stay with plenty of room. Very clean and nice snd very cute. I left my license in the room accidentally and they very quickly contacted me to let me know. We left our luggage there for the day and they put it inbthe picket of one of our luggage pieces andcsent a picture to let me know. I was panicked when i realized i didnt have it, so i appreciated it. Easy check-in. GREAT communication and instructions. Great location. I cantvsay enough. I will definitely stay here again!
Leisure Friends
10/10
Exceptional
05 Dec 2025
Bonnie
The room was clean and everyone was very helpful. The rooms are not very big but we were only there to sleep. Enjoyed our stay!!
Leisure Family
8/10
Excellent
03 Dec 2025
Melanie
Room was a bit small..but the location was perfect!!
Leisure Family
2/10
Poor
26 Nov 2025
Abraham
They kept my deposit,they mentioned it would be zelle within two weeks, haven't received or heard from them
Leisure Family
10/10
Exceptional
24 Nov 2025
Jessica
I was with my family for a weekend, and staying here was the best thing we did, it's close to everything, you can walk to the Empire State, to the Summit to Times Square, it's close to everything, the girl at the reception super friendly and the apartment very clean, it had everything you could need. The space was perfect, we were 5 people and it was enough, thank you Empire Apartment, I will return
Friends_and_family Family
10/10
Exceptional
23 Nov 2025
Victoria
Perfect location and a wonderful experience overall!
Leisure Friends
10/10
Exceptional
21 Nov 2025
Mary
Perfect spot! Clean, comfortable and affordable! This will be my go to for future new york trips!
Business_and_leisure Friends
8/10
Excellent
05 Nov 2025
Hector
Staff communicates well, cash deposit caught me off guard but no issues at all, seems to just be the process. Would stay again for fun in city with friends.
8/10
Excellent
28 Oct 2025
Darren
Elevator out everyday front entrance under construction
Leisure Family
8/10
Excellent
23 Oct 2025
Romy
I liked the apartment's location. Times Square, restaurants, and shopping are within walking distance.
Leisure Family
10/10
Exceptional
19 Oct 2025
Busapong
As a tourist, I loved how convenient the location was — close to great food, shops, and attractions. The building itself is nice and comfortable.
Business_and_leisure Family
10/10
Exceptional
08 Oct 2025
Illia
Generally we liked the place and service. The location is oerect and we had a nice viewnon the Empire State Building. The only claim is a check-in and check-out time. Both are not in a right time. Anyway, I recommend the place because of good price and great location 👍
Leisure Family
10/10
Exceptional
10 Sep 2025
Alejandro
Location was great. Staff was friendly and accommodating. Will stay with them again.
8/10
Excellent
09 Sep 2025
Maribel
It was clean and tidy. Small but expected. During the stay we were comfortable coming and going at any hour. We walked out early and mid morning and came home early evening and evening late around midnight and still felt safe walking around the area. We enjoyed our stay at this location and would come again.
6/10
Pleasant
29 Aug 2025
Damion
Didnt like how unsanitary the bathroom was. Definite mildew/mold in the grout and caulk. Other than that it was in a good location
Leisure Family_with_children
10/10
Exceptional
28 Aug 2025
Lina Katherin
Pretty good for the price
Leisure Family
6/10
Pleasant
25 Aug 2025
Renee
I didnt like that we were not told about washing our clothing,they had no phone to communicate with front desk! I feel if its one or two people this place is perfect but not a large group cause its very small
8/10
Excellent
10 Aug 2025
MINI
Location for the venue was so fitted in the midtown. Also room was clean and water pressure of 🚿 is awesome. But downside is kinda of noisy for the night.
8/10
Excellent
06 Aug 2025
Monu
Small but good
Leisure Friends
4/10
Poor
29 Jul 2025
Ashlenn
I was very excited to have found such a great deal so close to the heart of the city. I would NOT stay here again. The building wa
6/10
Pleasant
14 Jul 2025
Chimene
Not enough towels. Microwave broken.
Business_and_leisure Family
6/10
Pleasant
11 Jul 2025
Diana
The location is perfect!! The room was hot in the summer and the ac is literally next to ur body on the bottom bunk so the top bunks hardly get any air so I would warn the people on top bunks lol. For whatever reason the towels smelled like mildew and the tv is on the top side so the people on bottom bunks can’t see. Over all it was okay and if I had to I would stay again .
10/10
Exceptional
02 Jul 2025
William

Great little stay

Absolutely great location. For a great price.
Friends_and_family Family
10/10
Exceptional
26 Jun 2025
Alan
Nice and clean
Leisure Family
8/10
Excellent
19 Jun 2025
Lisa
Old, teenie tiny place but it was sufficient for our needs. We walked to most of our destinations.
Leisure Family
10/10
Exceptional
15 Jun 2025
Stephanie
Great location, clean room.
4/10
Poor
01 Jun 2025
Keith
Bathroom was too small and the door wasn’t adjusted correctly
Friends_and_family Family
10/10
Exceptional
22 May 2025
Yitian
Clean and kind of comfortable
10/10
Exceptional
22 Apr 2025
Ashley K. Veras
Excellent option to stay in NYC with a group of friends and family. Clean and I liked that they will stored you luggage with any additional charge.
Leisure Family
6/10
Pleasant
19 Apr 2025
Tiffany
WiFi didn’t work, called several times for toilet tissue, don’t speak English and very small
Leisure Family
8/10
Excellent
10 Apr 2025
Michael
Nice space for 4 people. Reception #5 was not available when they were supposed to be.
Leisure Family
10/10
Exceptional
29 Mar 2025
Siew Feng
Strategic location
Leisure Friends
10/10
Exceptional
24 Jan 2025
Tonya
Bus stop was very close, subway was a short walk, and with H-mart and other similar food options close it was great.
Leisure Family_with_children
8/10
Excellent
21 Jan 2025
Julieta
Clean and good location. Highly recommended for spending the night and touring the city.
Leisure Family
10/10
Exceptional
08 Jan 2025
Kristi
It was perfect. We were able to walk almost everywhere we wanted to go. It was comfy ☺️ definitely would choose this place again ☺️
Leisure Family_with_children
10/10
Exceptional
06 Jan 2025
Cesar
Everything was amazing
10/10
Exceptional
22 Dec 2024
Samuel
Great location and cheap for housing as many as they did.
Leisure Friends
6/10
Pleasant
19 Dec 2024
Shavonne
Overall nice experience.
Leisure Family
10/10
Exceptional
17 Dec 2024
Renee
Clean and fresh room and linens. Train is walking distance. Loved our stay!
Leisure Family
10/10
Exceptional
13 Dec 2024
Anthony

Enjoyed our stay here!!

The location was great close to everything. Fernando was nice and easy to communicate with. We felt safe the room is your typical small studio space. The staff was welcoming and always on site. Vending machines downstairs and restaurants near. No issues with getting our deposit back. Would definitely stay here again.
Friends_and_family Family
6/10
Pleasant
11 Dec 2024
Stacy
You can't beat the price for the location. They stored our luggage the first day for free while waiting to check in which was awesome. Had to pay after checkout for luggage storage though. The room itself was not very clean. We found a cockroach crawling in the kitchenette and there was hair in the beds.
Leisure Friends
10/10
Exceptional
10 Dec 2024
Jeanette
This was an amazing stay! Wish we would have found it sooner. I know I had one gripe- the towels could be cleaned better. But I appreciate bringing my own from the store. Also the neighbors hallway smelled like trash and cigarettes but other than that in my room I kept a spray of Lysol to clear the air.
Leisure Family
8/10
Excellent
26 Nov 2024
Donna

Good for the price

Room was clean and bed was comfortable.
Friends_and_family Friends
8/10
Excellent
18 Oct 2024
William

Check in/out headache

While the overall experience was just fine, I did have some issues with the check in/out process.

There was just one lady running the reception, while she was awesome I felt bad it was just her. It was very busy and I had to stand around for 45 minutes just to get the keys. Checkout was no different. A lot of people checking out at once and there was a massive line down a very small hallway. Be prepared to give yourself about an hour to deal with check in and another hour to deal with check out.
Friends_and_family Friends
10/10
Exceptional
26 Sep 2024
martha
Perfect location, and accommodated my group of 5 perfectly.
2/10
Poor
18 Sep 2024
Verified traveler

Terrible stay, DO NOT STAY HERE UNLESS NO CHOICE

Terrible stay. Booked a room with a private bathroom and got a small room without one. No one to talk to after 6pm - and they ask you for a cash deposit like it's 1990. No wifi either. Seems like all the information is misleading. Sheets were not clean either but there's basically no service after 6pm and no one to talk to.
Business
8/10
Excellent
30 Jul 2024
Brittney
Very close to all the things we wanted to do and close to public transportation for the other things.
6/10
Pleasant
28 Jul 2024
Osama
Nice area.
Leisure Family
4/10
Poor
07 Jul 2024
Danyelle
I liked that we were close to Time Square and location was walkable from apartment. I didn't like the $100 cash deposit. Nickle and dime you for everything. The pictures were a bit deceiving.
All it is, is 3 beds, dirty bathroom and a kitchenette. Had to buy spray to clean the bathroom. They sent the final email instructions the day before leaving. All instructions should've been sent at check in. Just a money grab, to keep the deposit. On vacay, Didnt even look at an email until I returned home because I had an early morning flight out. Not worth the price.
Leisure Family
8/10
Excellent
18 Jun 2024
Jan
Had to pay deposit in cash
8/10
Excellent
17 Jun 2024
Rosa
I enjoyed the stay here. Only wished to have had more towels and toilet paper. We were 5 people in a room. Ran out of TP. Needed fresh towels. Overall, we had beds and a bathroom.
Leisure Family_with_children
10/10
Exceptional
10 Jun 2024
Claudia
It has everything we needed and at a great location
Leisure Family
10/10
Exceptional
01 Apr 2024
Rosa
La experiencia fue buena, la persona q me asistio en recepciòn muy amable. El lugar limpio y la ubicaciòn en buen lugar. Cerca de madison square garden, macy's, empire state building. Y subway acccesibles.
Friends_and_family Family
6/10
Pleasant
12 Feb 2024
Florence
It was smaller than I thought but it was clean. No place to really sit except on beds. Bathroom was very small. Shower worked great with a lot of water pressure. I really didn’t know what to expect because it was first time in New York
Friends_and_family Family
10/10
Exceptional
29 Dec 2023
Jennifer Cordova
Close to everything. Easy check in and check out.
Leisure Family
10/10
Exceptional
18 Nov 2023
Jeison
Did not like how noisy it was outside but that had nothing to do with the apartment.
Leisure Family_with_children
8/10
Excellent
24 Jul 2023
Jose

Great location, not that comfortable

The location of this property is truly impressive, and the money you pay for it is quite reasonable. If this is what you are looking for, this is a great deal. But you should not consider this option if you are looking for a comfortable space, 24/7 front desk, and other things you might expect from a hotel. In general, I had the impression this used to be an apartment building currently in the process of becoming a hotel or aparthotel, because around the hallways you could see guests like us (two families with 6 people in total sharing a \"large\" room with a kitchenette), and elderly residents. In any case, I´d recommend the place if you are looking for a great location, and you are not too keen about comfort/cleanliness.
Friends_and_family Family
10/10
Exceptional
18 Jul 2023
Casey
The location could not have been better, and our room was clean and very well appointed. The area around the building itself was a little sketchy, but we didn’t ever encounter any issues.
We would gladly book this place again!
Leisure Family
8/10
Excellent
05 Jul 2023
timothy

After hours cash deposit info

Need to know that the cash deposit is only refunded directly to you if you check out during normal hours of operation (9am-5pm). We had to check out early, so HAD to have pay pal or something called zello. Staff insisted every us bank customer has zello contract but we are from a university town in Midwest that did not have a contract with them. We don't do PayPal either. Not necessarily ours or the apartments fault but would have liked to know. If they inspect the apartment as ok, we will get the money back but had to send to our friends PayPal account. Overall though, for a family of 5 this was a great place to be in Manhattan and nice to have kitchen etc. BTW, our view on tenth floor was directly of the empire state building.
Friends_and_family Family
2/10
Poor
28 Jun 2023
Ann
The website says “parking available” and under “more details” it lists “valet parking at $44.77”. Upon arrival, I was told that parking was about a block away and the cost was $88/nt!! The bed had either a bedbugs or ticks. My husband has several bites on his arms and head. I found a dead bug that looks like a tick (I took a picture of it). I wasn’t informed that they required the deposit in the form of cash. And, I wasn’t informed until the night before checkout that I would be responsible for cleaning the room. I left it more clean that it was when I arrived (we found hair in the shower, dirty silverware in the drawer and dirt, etc. on the floor). On a positive note, the front desk clerk was friendly and helpful.
Leisure Family
8/10
Excellent
15 Jun 2023
Serhat
Great location
Leisure Family
8/10
Excellent
11 Jun 2023
Tory
Good combination of price and accommodations in the heart of Manhattan. Close to shopping, food and various venders. Good communication from the owner, and low cost for late check out request. Easily worth the money spent.
Leisure Family
2/10
Poor
11 May 2023
Vivek
Rude neighbor property bad behavior

Deposit paypal only
Leisure Family_with_children
8/10
Excellent
22 Mar 2023
Leslie
Our stay was wonderful. It really felt like we were living in NYC while staying in the apartment!
Leisure Family
8/10
Excellent
13 Dec 2022
Dennis
Property was close to Subway. Had a laundry in the building.
Leisure Family
4/10
Poor
10 Dec 2022
Luke

Other than the mouse

The accommodation was almost as expected. We had a mouse in the room that got to some of our goods while we slept. We were woken by it rustling which was disapointing. Was cheapest 7 person accommodation in manhattan, so guess you get what you pay for.

Was very central and felt safe at all times.
Friends_and_family Family
4/10
Poor
02 Aug 2022
Verified traveler

Run down, poor communication

The place was clean, but pretty rundown. I had to fix the toilet several times because it was so old that they were rusty parts inside the tank that didn’t work well. We couldn’t keep the towel bar on the wall it kept falling off because it hadn’t been fastened properly, same with the toilet paper holder. The bunkbeds were uncomfortable, but OK. However the single twin bed was so uncomfortable that it really was not even something that could be slept on.
The communication is especially poor. Surrounding late check out, I was told that it did not need to be pre-arranged, however at 10 AM our door was opened with us inside. I then needed to give cash to the person who came to the door. And then there was a further misunderstanding about timing, causing them to keep my “breakage”cash deposit I had left, despite there being no breakage.
Customer service was severely lacking. This is definitely a decent value as compared to nicer places, but I think you get what you pay for here.
Friends_and_family Family
8/10
Excellent
16 Jun 2022
Amie
Great location and prompt communication, however, we found several cockroaches in our room. Gross!
Leisure Family
4/10
Poor
14 Jun 2022
Antonio
Change the check in from 12pm to 19am at the last moment
Leisure Family
8/10
Excellent
23 Mar 2022
Gayle
Our location was close to all the thins we wanted to do.
Leisure Family
10/10
Exceptional
03 Mar 2022
Marielle
L'appartement est idéalement situé à 2 pas de Times Square et l'empire state Building pour un tarif très correct par rapport à d'autres logements, literie confortable, bien agencé pour optimiser l'espace. Cependant bémol avec la fenêtre au 7 ème qui 'ne dispose pas de sécurité.
Leisure Family
4/10
Poor
11 Dec 2021
Madeline Burgos
The room smelled bad!!! And the bathroom faucet didnt work
Leisure Family
2/10
Poor
27 Nov 2021
sharon
Poor customer service. Wifi not working
Leisure Family
8/10
Excellent
12 Oct 2021
Denise
Loved every minute. Fernando was Great and sweet to work with. Thank you Fernando
Leisure Self
2/10
Poor
28 Sep 2021
Kevin
When I arrived the manager was having a shouting match with a customer at the check-in desk. This went on for some time time. At one point, he dared her to hit him, and she did. While he called the police, she walked behind the counter; he then grabbed her hair from behind and yanked yer back, and she fell to the floor.
In many years of travel, this is the most unprofessional management behavior I have ever encountered at a hotel. It was a terrible scene for my twelve-year-old grand-daughter to witness.
Leisure Family_with_children

Location & surroundings

Nyc Empire Apartments
West 31st Street, 38, New York, United States

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Nyc Empire Apartments

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