DoubleTree by Hilton Hotel New York City Chelsea

United States , New York Area - NY
NEW YORK, 128 West 29Th Street
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100 reviews shown

2/10

Poor

17 Mar 2026

Chris

Room wasn’t ready, at 4:30 I took a lesser room.

8/10

Excellent

15 Mar 2026

William

Bed was comfortable; room was small but that's expected in NYC; hotel served its purpose and the staff was very nice.

Friends_and_family Friends

10/10

Exceptional

14 Mar 2026

Julia

The location was great and the place was very clean. The staff was also very nice. The only issue was that there was no mini fridge in our bedroom. We really needed one, and although the staff arranged to bring one, it was only available the next day. Other than that, we had a good stay.

8/10

Excellent

10 Mar 2026

Soleil

Clean room and the staff was really helpful. Diego the bartender was adorable. I had a lively conversation with him.

10/10

Exceptional

07 Mar 2026

Roujene

Good

6/10

Pleasant

06 Mar 2026

Jose

The rooms were relatively clean the pillows had odors.

Self

8/10

Excellent

06 Mar 2026

Iain

Right in the heart of Chelsea between 6 and 7, great location, and very comfortable beds

Business

10/10

Exceptional

05 Mar 2026

Yansuha

This is the second time we stayed at this hotel and we love it!!! Great staff!! (Sam, Romaine and all the guys/girls at the front desk and the Housekeeping ladies) Thank you for everything!! Our room/bathroom was clean always and the hotel is close to practically everything: MSG, Subway Stations, Restaurants and Shops. Bonus Points for the awesome cookies they give!! We are excited to be back next year!! Thanks again!!

Partner

10/10

Exceptional

04 Mar 2026

KEIKO

Penn Station is conveniently located nearby.

Self

10/10

Exceptional

25 Feb 2026

Steven

Great room, value , and staff.

10/10

Exceptional

24 Feb 2026

Yong

Very clean room. And great location

Friends

8/10

Excellent

23 Feb 2026

John

Great location, good room, reasonable price. Needs more professional staff though

Self

8/10

Excellent

23 Feb 2026

Shanelle

it was decent. because we booked via expedia we got the room closest to the elevator. better than the other doubletree by Rocketfeller central

10/10

Exceptional

22 Feb 2026

ANA

Nice and clean

Family_with_children

10/10

Exceptional

22 Feb 2026

Senad

Location is amazing if you can stay at Penthouse absolutely one of the best views. Everything went great we will definitely be back.

Family_with_children

10/10

Exceptional

21 Feb 2026

Anmashia

The staff was very friendly very convenient area to stay in. I loved everything about it just kind of small but it seems like everything in New York is like that. I will definitely stay here again if I visit.

Partner

10/10

Exceptional

21 Feb 2026

Ryan

Lovely stay

10/10

Exceptional

21 Feb 2026

Rosanne Kane

Great trip

Friends

10/10

Exceptional

20 Feb 2026

Maria

Room was so clean, had great staff service, and was able to see Empire State Building from room window!

8/10

Excellent

20 Feb 2026

Matthew

Great location. Staff was nice and helpful as well. Elevators could experience delays and tv service was not the best. Overall, a good hotel

Leisure Partner

2/10

Poor

20 Feb 2026

Jennifer

Rooms was ready over 2 hours late. Room was cold.

10/10

Exceptional

20 Feb 2026

Ellen E.

The check in was fast and friendly. The room had ample space and storage, the bed was very comfortable, and it was also very clean in both the room and bathroom.

Friends

10/10

Exceptional

19 Feb 2026

Alana

Clean rooms staff were amazing

Family_with_children

10/10

Exceptional

19 Feb 2026

carlos

Yes
Very much

10/10

Exceptional

18 Feb 2026

Stephen

The room was spotless

Self

2/10

Poor

17 Feb 2026

Nicholas

Front desk staffs are really rude

Partner

10/10

Exceptional

17 Feb 2026

Kimberly

Clean rooms, great location!

8/10

Excellent

16 Feb 2026

Richard

Fantastic location . Easy walking distance to Penn Station / Madison Square Garden. Clean room , spacious for Manhattan . The only slight issue were the lifts , which aren’t big enough for the size of the hotel so they are very busy and it can be slow ..

Partner

8/10

Excellent

16 Feb 2026

Phinehas

The walnut chocolate chip cookies were amazing, with a great location, and tasty lemon water. The staff were friendly, helpful, and respectful.

Though I wish the elevators were a bit wider and took a while to go up and down the floors. Overall, a great experience

Leisure Partner

8/10

Excellent

16 Feb 2026

Gary

Everything was as expected and the staff were very friendly.

Friends_and_family Family

4/10

Poor

14 Feb 2026

Julie

The room was really small with a double bed instead of the queen we reserved. There was no heat in the bathroom so it was ice cold.

4/10

Poor

14 Feb 2026

craig

One elevator was broken leaving only one for all 30ish floors. Shower and bathroom were severely subpar.

Business

10/10

Exceptional

14 Feb 2026

Ethan Manuel Carriedo

Staff was super nice from beginning to end, they gave us a cookie to welcome us when we arrived at the hotel. The room was nice and spacious for what is \"normal\" in New York and price was good, not low, not high, just what you would expect as the location was very good.
I’d recommend this if you want a nice place to rest and be a few blocks from Times Square and near bunch of stuff in NY

Leisure Family

10/10

Exceptional

11 Feb 2026

Daniel

Romaine at the front desk was lovely. Very helpful and welcoming. Room was fine.

Business Self

6/10

Pleasant

11 Feb 2026

Natacha

The room was okay, though not super clean—there was hair in the bathroom. The lobby had a humidity smell that was covered with a very strong air freshener.

Business Self

10/10

Exceptional

09 Feb 2026

Robert

Room was clean and the staff was great.Stayed at 3 different midtown hotels and this was the best hotel we’ve stayed at so far.

10/10

Exceptional

08 Feb 2026

Karin

Welcoming staff, clean room, excellent location

Leisure

6/10

Pleasant

07 Feb 2026

Joseph

Amenities. Fridge didn’t work and wasn’t able to get a working one until almost the second night

Leisure Partner

6/10

Pleasant

07 Feb 2026

Allison

Good location if you want to be pretty central and within walking distance. I’ve stayed in better places in the area but if you’re not planning on spending a lot of time in your hotel it’s not the worst. Service was nice, room was clean. Pretty small overall but a good budget option if you just want a place to sleep. Held luggage as well. Not my favorite but it worked for what we needed.

10/10

Exceptional

04 Feb 2026

Andrew

Excellent service, clean, comfortable, room was smaller but comfortable.

Leisure Family_with_children

2/10

Poor

03 Feb 2026

Mark

There is zero sound proofing on the windows, and was extremely loud outside. Called down twice to talk to front desk and all they said was nothing they can do. Don’t offer rooms where it’s so loud people can’t sleep. Also no drapes on the windows and was very bright all night. Heating didn’t work properly. Overall pretty bad experience!

Family

4/10

Poor

30 Jan 2026

Serena

I was underwhelmed there was nothing to shout about everything was just ok

Business Self

8/10

Excellent

28 Jan 2026

Sylwester

Very nice

Leisure Family

4/10

Poor

28 Jan 2026

Carolina

Unfortunately, my stay was not great because there was no hot water. With the current cold temperatures, hot water is essential, and not having it made showering and basic comfort very difficult. For a hotel of this level, consistent hot water should be a standard, and this issue significantly affected my experience.

10/10

Exceptional

28 Jan 2026

Supriyo

Fantastic stay

10/10

Exceptional

27 Jan 2026

Layne

Good spot. Gave us early check in

10/10

Exceptional

27 Jan 2026

Michael

The entire staff treated us like gold extra kudos to Samantha at the desk and Debbie the room cleaner and the nighttime manager was awesome Big tall guy took care of our ever knee every need always works with Samantha to be quite honest we retreated like royalty My wife was handicapped she got injured on the cruise and they took such good care of us it was better The best hotel experience we have had ever thank you

6/10

Pleasant

26 Jan 2026

Barry

The property is definitely worse for wear. Elevators are slow. The rooms are tiny, and the finishings (paint, cabinetry, bathroom tiles) need touch-ups. The heating unit was unbearably loud and kept me up at night. There was no mini-fridge in my unit when I checked in. The television kept breaking over and over. The ice machine on my floor was broken, and that meant going down several floors to find the next one. The location is good, the staff are friendly, but the property needs a big refresh.

Business Self

8/10

Excellent

25 Jan 2026

Alexis

Staff was great, room was clean, good located, room was smaller than I expected and the view was exactly as promised.

Partner

8/10

Excellent

24 Jan 2026

Maureen

Staff were very courteous and friendly. The only disappointment was being told I would get a call when my room was ready to check in and I did not get a call.

Friends_and_family Friends

6/10

Pleasant

23 Jan 2026

Elizabeth

The staff did their best but we requested a king room and received 2 doubles . They gave us 2 drink tickets that only allotted for wine/ beer / well and breakfast to make up for it .

Leisure Partner

10/10

Exceptional

23 Jan 2026

Martina

Great location everything was clean and everyone was very helpful

6/10

Pleasant

21 Jan 2026

Sean

The rooms were very small. The view was not great but I understand with the location. Other than that it was clean and the staff was friendly.

10/10

Exceptional

20 Jan 2026

Great staff

Leisure Family_with_children

4/10

Poor

19 Jan 2026

Monica

The elevator took forever and the front desk staff were okay but it wasn’t the best hotel stay I had.

8/10

Excellent

18 Jan 2026

Ebony

Welcoming staff and great area.

Leisure Self

6/10

Pleasant

17 Jan 2026

Shehzad

Room and bathroom could have been cleaned better. The room floor was dirty.

10/10

Exceptional

15 Jan 2026

Natalie

10/10

Leisure Friends

10/10

Exceptional

15 Jan 2026

Karsen

Staff was great and room was clean! Great location and walkable to many places. The only complaint if any was the small elevators. Some people waited a awaits to get down but it’s a hotel and if that’s the only complaint then highly recommend!

10/10

Exceptional

13 Jan 2026

Lining

Although the room is not very big, it is clean, well maintained, and fully functional. The bed is very comfortable, ensuring a great night’s sleep. The front desk staff are extremely friendly and helpful. The location is excellent—right in the heart of New York and very central.
The only issue we had was that the cleaner initially did not leave coffee or coffee cups. We had to ask the front desk three times before it was finally resolved. Overall, we would still highly recommend this hotel.

Leisure Partner

8/10

Excellent

12 Jan 2026

David

Staff was very friendly and welcoming.
Rooms are very small and older, but gets the job done to have a decent priced room near midtown/Times Square.
Walking distance of Madison Square Garden, Penn Station, Times Square, plenty of food, and more.

Leisure Partner

10/10

Exceptional

12 Jan 2026

Phyllis Pope

ckean room and very nice staff. Nice location.

Leisure Friends

10/10

Exceptional

11 Jan 2026

Timothy

Great staff

Business

8/10

Excellent

11 Jan 2026

David

The room was very clean and nice. The staff is nice. The location is terrific. This is not a hang out in the lobby hotel, but a decent place to stay sleep while you spend a couple days in NYC kind of place.

Business_and_leisure Self

8/10

Excellent

10 Jan 2026

Franz

Staff - Awesome.

8/10

Excellent

10 Jan 2026

John

Didn't eat at the hotel. Room was great except a previous guest had taken the TV remote control. I complained on my first day, but it was never replaced.

Business

10/10

Exceptional

09 Jan 2026

Candice

Staff were very welcoming, appreciative of the bag service while I waited on my room. Room was available early. Room was spotless and the views from the penthouse were incredible. The on site room service for no additional fee was immaculate. Amazing food. The bar in the lobby was very convenient. Great centralized location. All in all I highly recommend.

Leisure Self

8/10

Excellent

08 Jan 2026

Dean

Terrific room and excellent location, we enjoyed our stay. The elevators were busy and slow so we recommend staying on a lower floor.

Business_and_leisure Partner

8/10

Excellent

08 Jan 2026

Tarik

Standard rooms, friendly staff. Main issue was the elevators. Takes a long time if you were to wait for one, so almost always had to take the stairs to avoid waiting 5 minutes.

10/10

Exceptional

08 Jan 2026

Stanley

Well worth the price

10/10

Exceptional

08 Jan 2026

Ryan

Helpful staff, timely check-in.

Friends_and_family Friends

8/10

Excellent

08 Jan 2026

Jose

Too small

Leisure Family_with_children

8/10

Excellent

07 Jan 2026

JAMES

Nice place overall. Staff very pleasant. Only 2 elevators for 27 floors and one of them was out of order for a bit. Not a deal breaker but a nuisance. I’d go back.

8/10

Excellent

06 Jan 2026

Robert

It was nice

2/10

Poor

05 Jan 2026

Heather

Room and bathrooms much smaller than expected, Hotel staff/house keepers use same elevators as guests and elevators were slow and always full.

10/10

Exceptional

05 Jan 2026

Ian

The location was perfect! Not too close to time square but close enough and walking distance to everything. Plus, if you learn the train system you can go anywhere in New York. Our room was small but our views were fantastic!

10/10

Exceptional

04 Jan 2026

Lisa

Basic but clean and tidy rooms. Best bit was the location, fantastic x

2/10

Poor

04 Jan 2026

Karthik Venkatesh

If you’re travelling from the UK and are familiar with the usual DoubleTree standards, this branch will come as a real shock. I understand the building is old (as many in New York are), but the level of maintenance is far below what you’d expect, and frankly Hilton would be better off without this property in its portfolio.

The carpets at the entrance are dirty, the staff are not welcoming, and there’s an overall attitude as if guests should be grateful to be there. The lifts are old, slow, and have an odd smell. With only two lifts serving 26 floors, expect a 20‑minute wait every morning during peak times.

Breakfast is another major issue. It’s a seated service, but the dining area only accommodates 42 people—completely inadequate for a 26‑floor hotel. Every morning, guests were visibly frustrated while waiting far too long to be seated. The entire process, from waiting to ordering to receiving food, takes 60–90 minutes. It’s poor planning, and the staff don’t seem concerned.

My room also had a strong, unpleasant smell. When I raised this with reception and mentioned that this wasn’t the standard I was used to from DoubleTree in London, the response was, “Well, this is not London, this is America.” That was enough for me—I checked out a day early.

I’m disappointed that Expedia recommended this hotel despite having my travel history. There was no support from them either; I submitted feedback through the app and received no response from customer service.

Be cautious…..

Family

10/10

Exceptional

03 Jan 2026

Shane

Yes very pleasant! Big up Martha, Romani and Samantha

10/10

Exceptional

03 Jan 2026

James

Great place to stay and great staff

Leisure Family_with_children

10/10

Exceptional

03 Jan 2026

Jorge

Yes, all personel was very friendly respcful and Helpful, kudos to Samantha make s me fell like a VIP

Leisure Family_with_children

8/10

Excellent

02 Jan 2026

Ashley

Staff was very friendly. Room clean (but small). Only complaint is how busy the elevators can get and long wait times for them. Overall had a very nice stay though and would stay here again!

Leisure Family

6/10

Pleasant

02 Jan 2026

Alex

Staff at the front desk was not friendly. They were not rude but certainly did not feel welcoming, or smiled, or said “hello”. It was purely transactional.

Also the bathroom sink was tiny. Like small smalll. It was awful. Doable but awful for that kind of nightly rate.

Leisure Family

8/10

Excellent

01 Jan 2026

Juan L.

The room was great. However , The elevator shortage causes long waits to and from lobby to your room.

2/10

Poor

01 Jan 2026

Thanh

Checkin process is a slog. Very inefficient. Staff gave wrong address for parking, I called concierge for right address. Same person didnt bother to confirm with upper management for proper address. I ended up wasting time and money parking 8mins away at another lot. Later i talked to another concierge and he gave me the right address. Room is a disaster, toliet didnt work properly, shower runs cold or very hot. Room is tiny definitely not kids friendly room as theres really no space to open a luggage except at the front door entrance and bathroom, blocking pathway everytime it needed to be opened. Didnt offer to transfer to another room with such horrid living conditions. There was also a dead bug on bed sheet we requested for them to change. Never did. Toilet never fixed. Overpriced for a tiny bedroom that's falling apart. It should be only be a 2 star rate hotel at most . Luggage that gets checked in only gets stored in their back room. Theres no services for them bringing it up for you. Making it pointless to checkin luggage. Place needs a proper maintenance and staff retrained.

Family

10/10

Exceptional

01 Jan 2026

Veronica

Very comfortable hotel nestled in the city. Only downside is the elevator situation, but it’s NYC things are busy everywhere.

8/10

Excellent

31 Dec 2025

Antonio

Clean room, friendly, and helpful staff.

Leisure

10/10

Exceptional

31 Dec 2025

Angel

Great place, and service is excellent

Business_and_leisure Family

6/10

Pleasant

31 Dec 2025

Dixit

It was ok, but the room had a weird smell. Wouldn’t stay again, rather stay at the courtyard marriot one street above, a lot cleaner and way more space

Leisure Partner

8/10

Excellent

31 Dec 2025

Nikita

Was a great stay, amazing location, had a beautiful view of the empire state building, and staff were helpful as can be, with any issues. Bit hard to get a lift down in mornings, especially around check out time, so id advise anyone staying, to avoid at those times (especially if youre higher up), but apart from that, this place is a brilliant place to sta! If i come back, it will be here

Friends_and_family Family

8/10

Excellent

31 Dec 2025

Natalie

Check in was easy, staff were polite, room was clean, though like most NY hotel roooms- tiny. Good location. We only stayed as a stopover so cannot comment on the rest of the facilities.

Family

2/10

Poor

31 Dec 2025

Sameed

got my whole reservation wrong poor expedia got at the hotel and found out at the end they gave me a single room for 6k when i booked for a group of 4 cancelled everything need a full refund

4/10

Poor

30 Dec 2025

Carl

Room was dirty with dust and false eyelashes and tissue paper everywhere on the floor, complained to the hotel manager and he said it would be cleaned while we were out, came back to the same situation, Very small room for four people, no where to put carry on luggage, apparently its because its New York, we have stopped in many NYC hotels and this has to be the smallest and most expensive , cheaper hotels were much better. Three towels every day for four people , the lift is a nightmare, two tiny lifts serving the whole hotel, staff seem to block them to go from the lobby to the basement, avoid !!!

Leisure Family

10/10

Exceptional

29 Dec 2025

Kathleen

Yes

Leisure Partner

8/10

Excellent

29 Dec 2025

Takeena

Service was excellent!

10/10

Exceptional

29 Dec 2025

Mel

The staff was amazing. I cannot say enough good things about them. From check in to check out, they were amazing, friendly, not what is expected of NYC. Helpful. Always kind. The rooms are small, but to be expected in the city. Elevators slow if you’re on a high level, but to be expected with the volume of people. Subway entrances all around. Good location to get where you’re going. Love the staff!

Leisure Family

4/10

Poor

28 Dec 2025

Faisal

There were only two tiny elevators servicing a 27 storey building. The hallways on the room floors are laughably narrow. The guest rooms are also very small.

Leisure Family

10/10

Exceptional

28 Dec 2025

Sindy

Staff very friendly and accommodating

Leisure Family

10/10

Exceptional

28 Dec 2025

Gabriela

Clean room, helpful staff and amazing view from our room.