Name: DoubleTree by Hilton Hotel New York City Chelsea
Address: 128 West 29Th Street, New York, 10001, US

10/10

Exceptional

24 Jul 2026

Alondra

The staff was a very polite and the rooms were very clean. Great location in the city.

6/10

Pleasant

23 Jul 2026

Dana

Great location. Rooms very small 2 people in a double bed is good 3 is no room for luggage. And the rooms that say view of Empire State Building are not accurate You have to go to the end of the in wall air and leave ok far right to see it Staff very friendly

8/10

Excellent

22 Jul 2026

Michele

The elevator is a problem.

2/10

Poor

21 Jul 2026

Nathaniel

Uncooperative staff made an awesome difficult travel experience worse.

Family_with_children

10/10

Exceptional

21 Jul 2026

Carlos

The hotel was very conveniently located, clean, the staff was awesome and very friendly (thank you Diego for all your help and attention to our needs). Check-inn and stay was GREAT!!!!

Family_with_children

10/10

Exceptional

21 Jul 2026

Carlos

The hotel was very conveniently located, clean, the staff was awesome and very friendly (thank you Diego for all your help and attention to our needs). Check-inn and stay was GREAT!!!!

Family_with_children

8/10

Excellent

20 Jul 2026

Erez

Nice and helpful staff.
Hotel clean and brilliant location l.
Room was tiny for 3 pax.
Shower room was also tiny.
AC system in 70's technology, noisy, and depending on your temperature settings, it will turn itself on and off in a noisy start in the middle of the night.
For the price I'd expect a bigger room

Partner

10/10

Exceptional

19 Jul 2026

Ashley

Clean room. Working elevators. Nice staff. Easy and fast check-in. Great location. Easy access to train stations & Citi bikes.

Partner

10/10

Exceptional

18 Jul 2026

Robert

Staff was incredibly friendly and accommodating, 10/10 service, thank you!

10/10

Exceptional

17 Jul 2026

Mary Jane

Good morning New York!
Thank you, DoubleTree by Hilton Chelsea, for such a wonderful stay! We truly enjoyed our time here. One of the things we loved most was the hotel's perfect location, close to many of New York City's famous attractions, with easy access to trains and buses. It's also within walking distance of Times Square and many of our favorite destinations, making it so convenient to explore the city.
Thank you for the excellent service and to your amazing, friendly staff for making our stay even more memorable.
Thank you ❤️

Family_with_children

10/10

Exceptional

16 Jul 2026

Chi

Nice

10/10

Exceptional

15 Jul 2026

Devon

My stay was very well deserved and greatly appreciated. My wife was even pleased with the amenities and how clean and neat the room was. I would definitely return to this Hotel my next trip to New York

Partner

6/10

Pleasant

15 Jul 2026

Ryan

The hotel boasted an excellent location; however, it had only two small elevators, one of which was frequently out of order. Waiting for an elevator to descend to street level often took over 20 minutes. With more than 25 stories and a full house, it was quite challenging to navigate between your room and the ground floor!

Family_with_children

4/10

Poor

15 Jul 2026

Izabela

Outdated. Bath tub in the shower was clogged each time you take shower.

Self

10/10

Exceptional

14 Jul 2026

Michael

Great 👍

Self

10/10

Exceptional

14 Jul 2026

Nikki

Good location, staff friendly and welcoming. Room was small but clean. Would recommend staying here.

Partner

10/10

Exceptional

14 Jul 2026

Zaida

The location was great! We did a lot of walking, also tons of transportation near by. We used the subway to get to far locations. The staff were all great. Romaine is sweet. The bathroom was nice, the only thing was the toilet made a noise after flushing for awhile, shower pressure was amazing, drain took a minute for water to go down. The hotel was clean. Transportation was available of course for fee. I loved that they provided snacks and WATER at the lobby. I read that at night we would hear a lot of noise but I honestly didn't hear much or maybe it's because I was so tired I'd knock out haha The location and staff just really stood out for me. It's rare to get good customer service these days. Overall I would definitely recommend 100%.

Family_with_children

8/10

Excellent

13 Jul 2026

Stefanie

Location was great for an event at Madison Square Garden.

Friends

6/10

Pleasant

13 Jul 2026

olga

I thought a breakfast was included and the parking was just as expensive as if we were not staying at the hotel.

Partner

6/10

Pleasant

12 Jul 2026

Nestor

The room is pretty small, and while the bathroom works fine, the sink is tiny. Just heads up: there’s no microwave and only a cooler instead of a real fridge. Also, budget some extra time for the elevator—it takes forever to show up.

Family_with_children

10/10

Exceptional

12 Jul 2026

Morgann

a great spot to stay for the night! clean hotel; it’s very compact but good for staying after a concert! friendly staff

Friends

10/10

Exceptional

09 Jul 2026

Roberto Jesús Mulero

Todo estuvo en orden y el empleado blanquito muchacho que da servicio en el lobby muy atento yo

Self

6/10

Pleasant

08 Jul 2026

Shraddha

AC was little noisy. Elevator too slow and check-in check-out times were busy with both elevators.
Staff was good.
Room was good.
No designated parking area for the pick up and drop off.

Family_with_children

10/10

Exceptional

08 Jul 2026

Brittany

Nice check in great staff great location wonderful hotel would stay again

Friends_and_family Family

2/10

Poor

08 Jul 2026

Stephanie

I was extremely disappointed with my stay at the DoubleTree by Hilton Hotel New York City – Chelsea.
On the second day of our stay, a bathroom wall tile fell off the wall and landed on my son while he was taking a bath. This was a serious safety hazard that could have resulted in a much worse injury. When I called for assistance, I expected a manager to come address the situation. Instead, no manager ever came. An engineer was sent only to take pictures of the damage, and no one seemed genuinely concerned about what had happened.
Because I was staying for another week, I had to request a room change myself to ensure my family’s safety.
Unfortunately, the problems didn’t end there. Both bathrooms had black mold or mildew in the grout, which is unacceptable for a Hilton property. The room furniture was damaged and worn, and the bathroom floor had cracked and broken tiles.
Looking at the wall after the tile fell, it was obvious this wasn’t a sudden accident. The exposed backing appeared water-damaged and deteriorated, with crumbling material behind the tiles and visible rust or moisture stains. This suggests the problem had existed for some time and should have been identified during routine maintenance before it became a danger to guests.
For a hotel carrying the Hilton name, I expected much higher standards of cleanliness, maintenance, and customer service. The most disappointing part was not only the poor condition of the room, but the lack of urgency and accountability.

Family_with_children

10/10

Exceptional

08 Jul 2026

Mariana

The staff is so helpful and Nice.

Self

10/10

Exceptional

07 Jul 2026

Shadai

This hotel was in a great location close to Madison Square Garden and Penn Station. Also a very close walking distance to food, shopping and other general tourist attractions.

Self

10/10

Exceptional

06 Jul 2026

CARLOS

Todo bien, muy bien ubicado, solo problemas algunos días con los ascensores.

Family

10/10

Exceptional

05 Jul 2026

STACEY

My room was clean and a very comfortable home away from home. The staff were friendly and helpful. Overall it was a fabulous experience in a wonderful Manhattan location.

Family

8/10

Excellent

04 Jul 2026

Hoi Sze

The room is small but it’s understandable in New York City. It’s very convenient and has many restaurants and shops, target, Macy’s nearby. It’s just few minutes walk to the Penn Station. We went out and backed to the hotel after dinner but our room has not been cleaned. We have to call the front desk for clean towels etc. The staff at the front desk is very helpful. I am appreciated.

Family

10/10

Exceptional

03 Jul 2026

Rosielle

Staff are helpful and friendly. The only downside is the very slow elevator

Family_with_children

10/10

Exceptional

03 Jul 2026

Aaron

Pre-location, friendly staff, small rooms, but just enough to get work done and have a nice space of operations

2/10

Poor

02 Jul 2026

Marco

Cleaning crew never cleaned our room!

Shower didn't not have working cold water!

Feels like the hotel is in a 3rd world country.

Family_with_children

8/10

Excellent

01 Jul 2026

Gregory

I was the first one to say how disappointed I was the last time I stayed here and it was with good reason. Similarly though, my stay this past weekend, despite all the challenges of huge crowds with World Cup, Pride and a major trade show in town, this property delivered.

In doing so, they made sure I had a room that, while small, was clean, in good repair, had the elements that were promised and even had a view. Staff was friendly and helpful and even the bellman remembered me from previous stay in a friendly way.

The hotel lacks many amenities and its lobby and sorta restaurant lack polish, but it's not awful. The property could do more with its sizable front patio, including maybe a small portable bar for a happy hour or something. It is well located, even if it is on an unusual block, which makes it easy to get around town.

At the end of the day, I want a room that is not a shambles, is clean and with service that is empathetic and helpful. That all occurred this time and I would stay there again under these circumstances. Thanks

Self

6/10

Pleasant

01 Jul 2026

Ivan

Most the staff was friendly. The rooms were clean. Only issue we had was with the elevator not working one night. Had to climb up 23 floors to our room.

Family_with_children

6/10

Pleasant

30 Jun 2026

Christina

Rooms were clean. Elevators had issues and broke down a couple times

10/10

Exceptional

30 Jun 2026

Alexandra

Conveniently located within a few blocks of the Amtrak station. Surrounded by shopping and restaurants, both convenience and more upscale. Uber delivered food within a very short time. Nice outdoor seating area. Accessible by several subway lines. The beds were unbelievably comfortable, as well as the pillows. The linens were soft. Everything smelled great. Shower was perfect temperature and water pressure was great! Quiet, but for street noise, but it’s NYC! The elevators were overwhelmed and had to walk down a couple of times. I was on a lower floor and felt bad for those on 22, etc. I would pass on the restaurant in the hotel. It was less than stellar. The snacks in the lobby are nice, but we brought some from Target for ourselves and it was cheaper. We really enjoyed our stay and will stay there again.

Family

4/10

Poor

30 Jun 2026

Mamoudou

The room I got was on the first floor where you could be seen by anyone looking up at the windows if the blinds were open. There was only one working elevator and that took forever to come down and get you to your floor. The location was good but that’s just about it. The staff just said there was nothing they could do when I had a problem and for the outrageous price, it’s not worth it.

Self

4/10

Poor

29 Jun 2026

O'Neil

The overall service there sucks!

10/10

Exceptional

29 Jun 2026

Steven

Good spot. Good shower pressure and shampoo and soap provided did not dry out skin like most other hotels I’ve stayed at.

Partner

6/10

Pleasant

29 Jun 2026

Alex

Elevators broke down multiple times. We even got stuck in one for almost an hour. There were also bugs in the bathroom overall not a great stay. However the hotel is in a prime location to access everything within the city.

Partner

8/10

Excellent

29 Jun 2026

Lisa

The property was in a great location. The room floors were very small making it hard to get a good nights sleep as the rooms were in close proximity of each other and there were only about 6-8 rooms per floor although the building is very tall.
The elevators were small and it took a long time to be able to get one due to the fact that the world cup was in town and the pride parade making the elevators very full.
For breakfast, we only had coffee and it was $5.00 and terrible.
The bar was just ok. I only took a glass of not so good wine to my room and there was nothing to mix a vodka drink with that was acceptable.
The snacks were outrageous! $51.00 for two small bottles of water, one small oj and two chips. So better save your money although I do think they upped all the prices due to the world cup as I stayed in a much better hotel around the corner last year, same time, and it was not that expensive.

Family

10/10

Exceptional

27 Jun 2026

Mourad

Central location. Clean room. Nice staff. Walking distance to points of attraction. Before we went we read some negative reviews about the elevators being slow, but we felt they were alright. It was a pleasant stay for the family.

Family

10/10

Exceptional

26 Jun 2026

taryn

The location was perfect.

Family_with_children

8/10

Excellent

26 Jun 2026

Thomas

The gym is small but mostly unused, the king size bed was somehow 6” shorter than usual.

Self

8/10

Excellent

25 Jun 2026

Lauren

We found this to be a great option for our family. It was rather a no frills option- but the hotel was well located, and we even had a small view of the Empire State Building out of the window. We didn’t try the restaurant at all. The cold water in the lobby was very welcome after a hot day out.

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Jillian

The staff was amazing! There was a lot going on that weekend with the Knicks winning and the world cup going on. The staff were so friendly and helpful.

Family_with_children

10/10

Exceptional

24 Jun 2026

Luseane

Staying on the 27th floor - the very top in the penthouse - felt like a dream. Waking up to a view of the Empire State Building was unforgettable. The room itself was spacious, the bed incredibly comfortable, and the outdoor patio quickly became my favorite spot. I loved sitting out there until nightfall, watching the city lights flicker on. The concierge team was wonderful as well; he handled our luggage with care, arranged our airport transport seamlessly, and those cookies he offered were absolutely delicious. A fantastic stay from start to finish and a great send off before our flight back to Auckland.

Partner

10/10

Exceptional

24 Jun 2026

Danielle M

The hallways and rooms were smaller but not unclean or unkempt. The hotel staff was incredibly helpful during our stay

8/10

Excellent

23 Jun 2026

Zachary

4/5 Stars — Great location and value, despite a few minor flaws
Pros:

Fantastic Location: Right in the heart of Chelsea! There are two great neighborhood delis right around the corner, plus tons of excellent restaurants and transit stations nearby, making it incredibly easy to get around.

Good Value: For the price and the prime location, it is a solid deal for a New York City stay.

Cons:

Room Amenities: The in-room mini-fridge didn't get super cold, and the ice makers in the hotel weren't very good.

Tech Issues: The Smart TV was incredibly slow, and the built-in apps functioned poorly.

Noise Levels: The room's AC unit could get quite loud, and a lot of hallway noise carries into the room. Tip: I highly recommend packing a white noise machine.

Overall:
The staff helpfulness and overall cleanliness were perfectly average (solid 3/5). While the room tech and appliances could definitely use an upgrade, you really can’t beat the price and the convenience of the neighborhood. I would stay here again for the location alone!

Self

8/10

Excellent

23 Jun 2026

Ashley

Clean room, easy access to everything, plus usually has no issue if you need to extend check out by an hour! Water did stop working the morning we were checking out. Apparently it was building wide and staff was aware, thankfully we had already showered etc. Staff was friendly and helpful.

10/10

Exceptional

23 Jun 2026

Susan

I loved the location and staff. I really have no complaints. Loved the cookies too.

Friends

8/10

Excellent

22 Jun 2026

Skye

Great location, friendly staff

Family

8/10

Excellent

22 Jun 2026

Kenneth

The location was ideal, close to MSG and the train station, pharmacy, places to eat. The staff were extremely accommodating and ready to assist in any way. I enjoyed my time at the property.

Family

8/10

Excellent

22 Jun 2026

Jennifer M

Good location, but not in the thick of Chelsea (wish I knew that). Close to subway. Staff was very friendly! Room was not fully clean (floors around bed had a weird white substance on one side), but maid service did come in daily to make the bed and empty trash. Elevators are tiny, dingy and not reliable. On the last day, they were servicing one of them. Lobby is tiny and cramped. Outdoor patio area was nice and great to sit in. Overall, a decent stay for the price.

Family

8/10

Excellent

21 Jun 2026

Jeramie

Location ideal. Helpful staff

10/10

Exceptional

20 Jun 2026

Marlene

Love the warm cookie at check in

Family_with_children

10/10

Exceptional

19 Jun 2026

Jonathan

This hotel is in the middle of everywhere in New York. And staying here just felt so convenient. The staff was great and the cookies were amazing

10/10

Exceptional

16 Jun 2026

Asaf

We were very bothered by the noisy air conditioner.

Partner

10/10

Exceptional

13 Jun 2026

Angelina

Quiet just outside of nick’s game.

Family

10/10

Exceptional

11 Jun 2026

yomeira

Everything was good

Friends

10/10

Exceptional

11 Jun 2026

Silvana

Very happy with my stay will definitely stay there again one day

Friends

10/10

Exceptional

11 Jun 2026

Isbeth

Great service

10/10

Exceptional

11 Jun 2026

Ashlyn

The staff was fantastic and the room was clean. Would stay here again.

Partner

10/10

Exceptional

11 Jun 2026

tri

Great location … close to a lot of the tourist attractions.

Friends_and_family Friends

10/10

Exceptional

10 Jun 2026

Ruqaya

Overall it was a good staying

8/10

Excellent

07 Jun 2026

Louise

Great location. Staff was very pleasant. Room was clean. Nice to have a real closet plus iron/ironing board, but some furnishings were rotted (but functional). Odd bathroom configuration (towel ring just above the sink faucet?!) but manageable. Very nice patio in front of the building. Elevators are kind of slow. Using the stairs requires a circuitous route and there's a notable amount of trash and litter.

8/10

Excellent

04 Jun 2026

Sherrill

Staff were great!

Business

10/10

Exceptional

04 Jun 2026

Victoria

Ideal location, really close to subway. Staff were really helpful, nothing was too much trouble.
Room was small but perfectly adequate. Beds were amazingly comfortable.
Would stay here again any time I visit New York

Friends_and_family Family

8/10

Excellent

04 Jun 2026

Buse

Overall nice staff and clean rooms

Rooms are small and old but the location is convenient

Friends_and_family Friends

8/10

Excellent

03 Jun 2026

Jinjun

Nice hotel

Partner

10/10

Exceptional

02 Jun 2026

Amit

Great location for stay !!

10/10

Exceptional

31 May 2026

jesus

Todo está muy excelente, servicio limpieza y muy amable el personal , muchas gracias

Partner

4/10

Poor

31 May 2026

Alondra

Relatively close to Times Square which is good however it it terribly small inside. The tv wasn’t even connected to the wifi so you couldn’t even watch it, when I tried telling the staff they said they fixed it but the tv still didn’t work. I found a dirty face mask behind the tv as well. Elevators take forever and only hold so many people you need to wait for even longer. On the contrary the cleaning staff was very kind and helpful.

Self

8/10

Excellent

31 May 2026

Christopher

Just spent 5 nights here and had a great time on the whole

Positives
Location is brilliant, in that your close enough to the action without all the noise and expense. Plus, loads of decent shops nearby for essentials. Times Square only 20 minute walk away.

Neighbourhood was really safe and everyone friendly. Good for families.

Rooms were decent.

No resort fees (all in the initial price with no additional fees on arrival)

Negative
They didn’t clean or tidy our room nor replace towels on the last night. Might have been an accidental oversight and like to think it was.

Shop on site is well expensive and I recommend you go to the 7-11 round the corner.

Fridge in room didn’t work.

Staff a little inattentive.

I would stay here again as it was a good blend of price and value, all things considered.

Family

8/10

Excellent

30 May 2026

Miranda

Great location! Loved the warm cookie at check in.

Self

4/10

Poor

28 May 2026

Hway Kee

Frog was missing and asked to bring one in. Bed sheets weren’t changed and dirty.

Partner

6/10

Pleasant

28 May 2026

Yesenia

Hotel was great but be prepared if you come back after midnight because they lock the door on you. You ha

6/10

Pleasant

26 May 2026

Michel

Chambres très petite

Family

6/10

Pleasant

25 May 2026

neha

Late room service, staff not accommodating

Partner

10/10

Exceptional

25 May 2026

Karissa

Our stay was great. Very clean and the beds were so comfortable.

Family

4/10

Poor

25 May 2026

Priyanka

According to the price, the rooms are very small, and the towels are very old with a very bad smell. The hand wash sink in the washroom is also too small to use properly. The property needs an upgrade.

Friends

10/10

Exceptional

25 May 2026

MANDRILL

Great central location for easy walking between time square, Madison square garden, Penn station, as well as the west village. A block over from th 1 train (28th) and fast uber/lyft pick ups! Highly recommended

Self

8/10

Excellent

24 May 2026

Beatriz

Desde el día 1 que llevamos todo estuvo bien el personal muy atentos en todo momento y los cuartos muy cómodos y bonito la pasamos súper ⭐️

Family_with_children

10/10

Exceptional

24 May 2026

Elizabeth

We picked up a room last-minute for an amazingly reasonable price and were delighted with our overnight stay. A big plus for us was location: A 10-minute walk from Penn Station, a block away from a 1/2/3 train subway stop, and steps away from the M7 bus up 6th Avenue. Beyond that, the room itself was comfortable and well-appointed (with a few minor dings), the front desk staff and “bellhop” were warm and helpful, and there’s a Pain Quotidien and small food market just up the block at 7th (near the subway stop) to grab lunch or whatever.

Partner

10/10

Exceptional

24 May 2026

Robert

Staff is GREAT!!! Very attentive to all needs. Nice group of people that all work together. Room clean, great location, they organize a car to the airport, just make ever step of the trip work and with very nice touch!

Partner

10/10

Exceptional

20 May 2026

Joshua

Very friendly staff, clean rooms, cleaners did a great job. We would stay again

Partner

10/10

Exceptional

19 May 2026

samantha

It was good

10/10

Exceptional

19 May 2026

Samiah

Very polite and professional staff.

Friends_and_family Friends

4/10

Poor

17 May 2026

Orlando

My body soap in shower was not refilled. I had to go an purchase my own soap

Self

6/10

Pleasant

16 May 2026

Dina

Staff was wonderful, excellent location. Rooms were just ok. For a night or two, it was fine - more than that I would suggest elsewhere.

Partner

6/10

Pleasant

13 May 2026

Sandy

Walls were very thin, I could hear conversations occurring next door during the night. Also, there was limited hot water availability. Some showers were lukewarm at best.

Friends_and_family Family

8/10

Excellent

13 May 2026

Epimach

The WiFi in 2008 was so poor. Completely ruined my joy

Friends_and_family Family

10/10

Exceptional

12 May 2026

IULIIA

Great location!

Family_with_children

8/10

Excellent

12 May 2026

Martin

The hotel was nice and the staff was good. The room was a little tight and the street seemed a little sketchy after dark.

8/10

Excellent

12 May 2026

Chantal

This hotel is perfectly located near everything and close to many metro lines, and you can easily walk to them. I upgraded to a room with a view of the Empire State building, and the view was amazing, however there was a missed opportunity to position the bed on the side of the view. I was disappointed with that. The hotel claims to be a 4 star hotel but my room felt more like 3/3.5. The cabinet's door didn't close properly, same with drawers. The coffer maker was pretty low quality and I couldn't make the safe work. The room was very clean though, the staff very friendly and helpful, the room was comfortable overall and I would definitely go back next time! I didn't use any amenities (or even knew there were some) so I can't comment on that. Maybe a brochure in the room could have been helpful to explain what was available. Overall I would recommend this hotel!

Self

8/10

Excellent

11 May 2026

David

I did not eat at the hotel so I can't comment on that. The staff was very friendly and welcoming. I asked for a late checkout and they happily accommodated. The room was pretty quiet except for the occasional and perfectly normal street noise like a siren or car honk. It did seem like there was a relatively small window to have one's room cleaned. Because it was just me, it was not an issue but I slept in every morning and did some work in the room after so my room was never cleaned. But the housekeepers were very nice when I asked if I could get some extra coffee for my room. Pretty good location. About a 15 minute walk from the theatre district, a few more minutes for MOMA and about 10 mins from some of the good dining and shopping areas of Chelsea. The stop for the 1 line is just around the corner.

Self

10/10

Exceptional

11 May 2026

Froilan Gutierrez

Todo es genial .se lo aseguro

Partner

10/10

Exceptional

07 May 2026

Petronela

Great location, room suitable and staff very friendly. Good value for money