Name: TownePlace Suites New York Manhattan/Chelsea
Address: 140 West 28th Street, New York, 10001, US

10/10

Exceptional

06 Aug 2026

Cameron

Great

10/10

Exceptional

05 Aug 2026

William

Great stay

6/10

Pleasant

04 Aug 2026

Melissa

Stayed here twice in the last 5 years. Seems the standard is going downhill.

Pros:
Clean beds/room.
AC Temp was nice and consistent.
Free breakfast and great location for subway.
Friendly and helpful bellman.
Housekeeping is done every day.

Cons:
Breakfast: Less variety for breakfast and does not cater well to vegans. Also a mismatch in their menu. Eg. guacamole was available daily plus salad for breakfast but with what? One needs to be creative with them haha. Veg sausages would have been great like in other TownePlace locations.
Bathroom: the shower drain does not drain well so guaranteed bathroom flooding! We had to turn it off every 2 mins to let the water drain. Upon check in there was no extra toilet paper roll. The one in the holder almost used up. Had to call housekeeping.
Kitchen: realized the can opener was broken when we had to open a can of beans. Unfortunately it only punctured it so we requested for a new or functional one. After 2 calls and 2 hours later still no can opener so we had to slowly puncture around the can to get the contents out! The can opener never came and no apologies.
Phone in the room: handset was out of order. Speaker phone used instead.
False fire alarm: woken up at 6am only to be told a few minutes later it was false alarm. Not notified straight away. The one who spoke on the speaker did not repeat the message so half-awake guests were all out in the hallway asking each other what was going on.
Noise: Able hear the elevators next door.

10/10

Exceptional

04 Aug 2026

Michele

Great location. Staff was fantastic. Hotel was very clean.

8/10

Excellent

04 Aug 2026

Asha

My only issue was the balcony door that wouldn’t lock without a fight or having to call maintenance to handle.

10/10

Exceptional

03 Aug 2026

Natalia

Great location))))

10/10

Exceptional

25 Jul 2026

Nicole

Fast elevators, clean hotel, valet parking, helpful staff, and location was perfect for seeing a concert at Madison Square Garden. Will definitely be staying here again.

10/10

Exceptional

25 Jul 2026

Joel

Clean room. Friendly, helpful staff. Very good breakfast.

10/10

Exceptional

25 Jul 2026

Renata

Love it!

8/10

Excellent

23 Jul 2026

Rebecca

Everything was great. Be prepared for smaller hotel rooms in the city. Still very nice, just smaller than usual. Great location. Use stairs, elevators get busy and crowded.

10/10

Exceptional

23 Jul 2026

Andrew

Great place to stay while working in NY

10/10

Exceptional

21 Jul 2026

Antoinette

Perfect location

Family

8/10

Excellent

20 Jul 2026

Bec

The room was very clean and tidy, although we had a rather weird repeated “bang bang” start and stop to the air con throughout our stay - became very disruptive especially when sleeping. Beware of the lifts though, due to so many people staying at the hotel - the lifts can be slow and you can be waiting up to 8-10 minutes at times.

Partner

8/10

Excellent

19 Jul 2026

Emma

Room was clean

Family

10/10

Exceptional

18 Jul 2026

Evan

The staff was very attentive accommodating. The room was clean and in a great location.

Family

10/10

Exceptional

16 Jul 2026

Alejandra

Fue perfecto. El espacio , la ubicación, la amabilidad y rápida respuesta del personal, la comodidad de la cama , la cocina increíble con todo lo necesario. Todo me encantó y será el lugar donde volveré sin duda cada vez que visite Londres.

Family

8/10

Excellent

16 Jul 2026

Karl

Clean room, nice staff

Partner

10/10

Exceptional

13 Jul 2026

Panagiotis

.

10/10

Exceptional

12 Jul 2026

Kathleen

This was the second time that I stayed at
This Hotel
Excellent Service ! Staff Very Friendly and Helpful !
Great Buffet Breakfast !
Perfect Experience !

Self

10/10

Exceptional

11 Jul 2026

Dave

Hello and thank you for this opportunity. The room was clean. Amenities were proper and the staff is excellent.

Partner

8/10

Excellent

09 Jul 2026

Zarick

Muy limpio, buen espacio, personal muy atento

Partner

8/10

Excellent

04 Jul 2026

Eitan

Pro:: very good value for the money. Great location, great breakfast, nice room. Cons: long waiting for elevators. No character. i will definitely stay again

Self

8/10

Excellent

02 Jul 2026

Elizabeth

Great staff!

10/10

Exceptional

02 Jul 2026

Laurie

My room was clean, staff extremely friendly, breakfast was nicely prepared. Conveniently located to our most desired locations to visit in the city. Would rebook.

Family

10/10

Exceptional

29 Jun 2026

Sean

I love how the hotel staff is so friendly and accommodating!!

Partner

8/10

Excellent

27 Jun 2026

Joann

Todo estuvo excelente, solo que el aire acondicionado del cuarto no enfriaba.

Family

6/10

Pleasant

26 Jun 2026

Darryl

Didn’t like gnats all in the bathroom..the wait period for the elevator was ridiculous.. The staff was very helpful.. They get a A+

Partner

10/10

Exceptional

24 Jun 2026

shanda

This was an amazing place to stay. Walking distance from everything. (Madison square garden; time square; restaurants). Parking is a pretty penny, if you use valet. But if you come on the weekend and its after 5, you may get lucky to get a park, right across the street. However, be warned, it is the flower district, so your vehicle will be surrounded by flowers to the point you can't move your car until the shops have closed up for the day. Staff was helpful and breakfast was pretty good. The rooms are small but were clean. The only thing is the elevators can be pretty slow, when you are on the top floors. I would defiantly stay here again, if I am in NYC.

Friends_and_family Friends

10/10

Exceptional

23 Jun 2026

Aisys Jeal

Great location! Really clean room; kitchenette was good to have. Nice breakfast choices in the morning. Was able to store luggage before and after check-in/check-out. Elevators can get a little busy but overall had a wonderful stay. Would definitely stay again!

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Matthew

Everything shown in the pictures are exactly as it is. Everything was perfect, from the staff to the rooms, atmosphere and amenities. We were not disappointed, will definitely come here again when visiting the city again.

Partner

6/10

Pleasant

22 Jun 2026

Martin

Room was clean but small (sold as a suite for people having longer stays) - literally nowhere to put the suitcase so we kept tripping over it. The Air Conditioning although very effective at keeping the room cool - it sounded like a small aircraft taking off - asked reception to take a look - said it was fine - so we had to sleep in 100' temps with no aircon as it was so noisy you could not sleep.

It's a typical case of a business run by accountants - they have forgotten it is about the experience - while they penny pinch and look for cost efficiency. They need to employ some Hoteliers and put the accountants back in their box.

The breakfast was average at best - the staff at breakfast were like zombies - said nothing - glazed stare - no smile - no hello - clearly not happy in their work. These are your biggest asset - look after them, manage and train them.

Conclusion. - I am sure you could book much worse. Great location if you can get past the plant sellers blocking the street with their wares. Great for subway - or walk to lots of major attractions. Breakfast will save you some money but average quality, staff are lacking some training and a smile. Avoid room 1310 with the industrial aircon!

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Emmaleigh

The view we had was beautiful. They accommodated us for our anniversary and were very sweet. We had no issues staying here and we definitely will stay here again.

Partner

10/10

Exceptional

16 Jun 2026

Lori

Very nice hotel in a great location. Comfortable rooms and easy access to food, transportation, etc.

10/10

Exceptional

16 Jun 2026

Morgan

Stayed here during our honeymoon. Had a great time and would definitely stay here again.

Partner

10/10

Exceptional

15 Jun 2026

Angela

Convenient location. Comfortable hotel.

Partner

10/10

Exceptional

15 Jun 2026

Kathleen

The room was Excellent!
Clean with Small Refrigerator Microwave
Etc
Quiet Too !

Self

10/10

Exceptional

15 Jun 2026

jaison

The stay was wonderful.

Partner

8/10

Excellent

14 Jun 2026

John

Welcome to the flower district. Every morning the flower vendors line the sidewalk with plants, flowers and even trees. It’s very pretty but difficult to maneuver through.
Great location for us because we wanted to be on the 1 train which is at the corner.
Very small rooms but you do get a little kitchenette (fridge, microwave, toaster, sink and all the utensils and dishes.
Elevators are very slow during the busy hours.
We skipped the crowded complimentary breakfast but got the coffee and walked up to the corner on 6th and got great bagels. Friendly staff and clean hotel .

Family

8/10

Excellent

14 Jun 2026

Patrick

Small bu

10/10

Exceptional

13 Jun 2026

Jeffrey

Nice

10/10

Exceptional

13 Jun 2026

William

👌

10/10

Exceptional

12 Jun 2026

Juan

Convenient location, rich breakfast, and enthusiastic staff.

Family_with_children

10/10

Exceptional

10 Jun 2026

Sergey

Absolutely wonderful stay. The property was clean, comfortable, and welcoming from the moment I arrived. Everything felt well managed, and the overall experience was smooth and relaxing.

The location is especially beautiful, right on the flower street, with a gorgeous view the moment you step out of the gate. It adds so much charm and makes the stay feel even more special.

A special thank-you to Walter, who truly made the experience exceptional. He was professional, friendly, helpful, and went above and beyond to make sure everything was perfect. People like Walter are the reason guests remember a place and want to come back.

I would gladly stay here again and highly recommend it to anyone looking for a great experience.

Family

6/10

Pleasant

09 Jun 2026

Carlos Ricardo

Honestly great staff and was an all around fine experience, just don’t expect anything fantastic.

As an example, I got a room with a “king” bed. It was at best a queen sized bed. At checkout I mentioned it to make sure I wasn’t overpaying for a room I didn’t get, and the attendant said “yeah they’re just what the hotel considers a king - probably a queen actually.”

Rooms are small too but hey it’s NY, so no issue there.

Nothing horrible, nothing great. Fine hotel to stay at.

Partner

10/10

Exceptional

08 Jun 2026

Kayla

Amazing area and view staff was amazing property was beautiful

Self

2/10

Poor

08 Jun 2026

Manjeet

Small room, feels like living in a matchbox

8/10

Excellent

07 Jun 2026

Carlos

I had a pleasant stay overall. The room was clean, and both the check-in and check-out processes were quick and efficient. The room was on the smaller side, but considering this is New York City, the size was reasonable and expected.

My only criticism is the elevator situation during the morning hours. Since many guests are either heading out for the day or going to breakfast at the same time, the elevators become extremely crowded. Waiting for an elevator could take up to 20 minutes, which was frustrating and felt like a significant waste of time. Aside from that, the hotel provided a comfortable and enjoyable experience.

Self

8/10

Excellent

07 Jun 2026

Edward A

good location, good design of small room space

Self

10/10

Exceptional

06 Jun 2026

Amanda

Great location from Penn Station and madison square gardens /time square and koreatown. The area is surrounded by flower shops so its a garden district. Xavier at the front desk was really friendly and helpful.

Family

10/10

Exceptional

06 Jun 2026

John

Very helpful staff and nice location

Partner

10/10

Exceptional

04 Jun 2026

Jennifer

The staff was friendly, the hotel was very nice and well maintained. It is located in a great spot! There were gardening stores down the entire street where they brought all the plants and flowers out during the day, it was quite beautiful!

Family

10/10

Exceptional

03 Jun 2026

Jenna

The maids were amazing! Any request (towels, new sheets, water) was filled within minutes!

Friends

8/10

Excellent

02 Jun 2026

Lloyd

We loved everything about this hotel except for the elevators. While they're better than our last stay a few years ago, they are still a problem, especially when 1 or more of the 4 is out of service. Without the elevator issues I'd easily give this hotel 5 stars.

Partner

10/10

Exceptional

02 Jun 2026

Karen

Breakfast was crowded but organized never waited longer than a few minutes. Most issues were with guests taking all the eggs 6+ at a time or the bananas. Elevators were slower at times but again not more than a few minutes. Room was small. Bathroom extremely small. But it was clean and comfortable. There's isn't much space for you you unpack. Tiny closet. Had to get creative since we stayed a week and had more than a weekend with of clothes. Nice location right next to subway 1 and a short walk to ask the others. We walked out used the subway the whole time. New Yorkers were friendly if asked for directions so that's a plus.

Family

6/10

Pleasant

02 Jun 2026

Chris

When we arrived, there was some complications with our room. The staff was not terribly friendly, a bit \"over it\" and very social with each other. When we got to our room, we noticed that the unopened soap on our sink was filled with hair dust, dirt and some something sticky. It made us feel like if that was missed, what else was. We asked 4 times with 4 different people to have someone come by and clean it up and replace. No-one did until the last time, we wait for a while and no-one knocked, but we found 2 soaps by our door the next morning. There was a pipe burst our first night with no communication, there were crazy lines for breakfast, and the elevators took over 5-10 minutes to come in the morning. We walked down 14 floors twice. The only saving grace was out check out rep was very sweet, they did hold our bags for a few hours. We will not be staying there again, sadly.

Partner

8/10

Excellent

01 Jun 2026

Robert

Good location. Reasonable price. Nice sized room with a kitchenette. Great that breakfast was included. The main challenge is that the hotel can’t really handle the number of guests in the two adjoining hotels. Long waits for the elevators and at times the breakfast space is way too crowded.

Partner

8/10

Excellent

01 Jun 2026

Sherri

Small rooms (can be pretty typical for NYC) but they were clean. Hood breakfast. Front desk very helpful.

Partner

2/10

Poor

31 May 2026

Hilda

My pet peeve is with the back end staff. It takes at least 2 emails ( in my booking app) before I receive any reply. In the first instance, I had informed the hotel that I will be late checking in till the next day. It took a chaser before they said so long as my credit card was billed for the first night, they would hold the reservation. I was charged the first nite. When I arrived, reception could not find my reservation until I showed them my confirmation number. After 15 minutes, The manager agreed to complete my reservation based on the rate I had booked. BTW, when I asked what the J centre fee was at time of checkout, the staff couldn’t explain and merely said it was some kind of tax!! Then later during th day after checkout and on a flight home, I discovered I had left my earbuds on the bed as I had just charged them and had meant to pack into my luggage. I notified the hotel between 3-4 pm that day.Sent another chaser after 24 hours. 5 days later, still no reply. I had asked for a nil response if they couldn’t find it as I needed that confirmation for my insurance claim. I have other operational issues to highlight but have run out of space!!

Self

10/10

Exceptional

30 May 2026

Stephanie B

Exceptional location, close to everything! The staff was so pleasant and kind. The room was super clean and spacious. The bed was comfortable and shower water pressure was great! Breakfast had so many selections and it was free!!! Book, you won’t regret it.

Family

10/10

Exceptional

29 May 2026

Mitsukazu

Wonderful Hotel. Each of the staff was excellent. They even have a private car service to and from the airport for a very reasonable price. I would stay again.

8/10

Excellent

29 May 2026

Gönenç

Very clean rooms and kind staff. Elevators and breakfasts can be crowded specific times. Amazing location, very close to the subway stations and very nice street with many flowershops.

Partner

10/10

Exceptional

28 May 2026

Matthew

Christie at the front desk was awesome and was more than accommodating.

8/10

Excellent

27 May 2026

Paul

Room was clean and well equipped but very small, however when you're in NYC you don't spend much time in the room! Great shower and the free breakfast was way better than expected and a great way to start the day. Also excellent location.

Partner

8/10

Excellent

26 May 2026

Alan

Fantastic location near Madison Square Garden/Penn Station/Mounihan Train Hall. Decent small rooms at good price. Neat street packed with wholesale and retail flower markets and nursery. Worst thing is it’s 44 stories tall with 12 rooms/floor and 4 tiny elevators. Long waits and crowded elevators 8 am-10 am daily. Mediocre free breakfast included.

Partner

10/10

Exceptional

26 May 2026

Luca

Nice hotel cozy room and well put together the only problem is no space for luggage and clothes. breakfast was good all together good place to stay

Partner

8/10

Excellent

26 May 2026

Charlotte

Good stay perfect location breakfast nice

Partner

4/10

Poor

26 May 2026

Anna

Definitely not staying here again… too small, loud you can hear outside noice, small lobby area for two hotels and not to accommodate its customers.

Self

10/10

Exceptional

25 May 2026

Stephen

I have stayed here my last 4 visits to NYC. Excellent location within steps of the 1 train. Quiet at night and buffet breakfast is included.

Self

8/10

Excellent

24 May 2026

Irma

The shower don’t warm out quickly the water. On 14th floor room 12 we book why the cart for laundry is on the hallway, its not good in case emergency this is in the way. Also the doors loud (shutting on & off) during day & afternoon, i don’t know if this is the door on employee or for the staff for laundry, bcoz the cart of them is there. So hope they remove that in the hallways. But as much as staff so far all friendly & nice.

Partner

6/10

Pleasant

22 May 2026

Dave

Very small rooms. No real common areas to chill out. Just okay in every respect.

Family

8/10

Excellent

19 May 2026

Michael

Air conditioning drip that I requested be repaired. Otherwise a good option for lower Midtown

Self

10/10

Exceptional

18 May 2026

Julian

Everything you need

Partner

10/10

Exceptional

18 May 2026

Kyle

Great location in the heart of Manhattan. The hotel is on a quiet street. Breakfast was great, with lots of options. The gym is well set up with lots of space.

Partner

10/10

Exceptional

18 May 2026

Ana Karen

Room was clean but a bit reduced in size. Not ideal for two people.

Family

8/10

Excellent

17 May 2026

Erin

The breakfast selection was wonderful, the logistics of moving in the breakfast area to serve ourselves were challenging.
Room was very clean, the shower spacious and well supplied.
We were unable to get the dishwasher to work (and no directions were provided).
It was necessary to turn sideways to walk between the foot of the bed and the tv.
Staff was pleasant and helpful.

Family

10/10

Exceptional

16 May 2026

Yohanna

I had a wonderful stay at TownePlace Suites by Marriott New York Manhattan/Chelsea. From the moment I arrived, everything felt smooth, welcoming, and well taken care of.

The location is absolutely perfect 🌟 right in the heart of Chelsea, with easy access to everything Manhattan has to offer. It made getting around the city effortless, whether for work or exploring.

The room was clean, modern, and thoughtfully designed, with everything I needed for a comfortable stay. I especially appreciated how calm and quiet it felt at night, which is rare in New York.

The staff were friendly, professional, and always ready to help, which made the whole experience even more pleasant. You can tell they genuinely care about guests.

Overall, a really comfortable and reliable stay 🌟🌟🌟🌟🌟 I would definitely come back again and highly recommend it for anyone visiting New York who wants both convenience and comfort 💎

Self

6/10

Pleasant

13 May 2026

Jordan

Room was clean and the staff were friendly. The elevators were just very slow at certain times but staff warned you about that so it wasn’t a complete shock.

Family_with_children

8/10

Excellent

13 May 2026

Kenesia

Love it

Family

10/10

Exceptional

11 May 2026

Jill

Wonderful stay, good location, and friendly staff.

Friends_and_family Family

10/10

Exceptional

11 May 2026

Verna Rita

Check in was smooth. Front desk staff was courteous. Room was nice, clean and spacious. Will definitely book again.

Self

10/10

Exceptional

10 May 2026

Silma

The Staff was friendly and helpful when we needed extra pillows. The room was clean.
The only downside was that we heard the sounds in the hallways especially when doors were closed.

Friends_and_family Family

10/10

Exceptional

10 May 2026

noe

Great location safe friendly staff very nice clean

Friends

6/10

Pleasant

09 May 2026

Juan Vicente

The room was really small

Friends

10/10

Exceptional

07 May 2026

nyjhique

Clean room, amazing staff, good location.

Self

10/10

Exceptional

05 May 2026

Peter

Everything was great! We will definitely stay there again. In particular, the front desk staff were all experienced, nice, and even a bit funny. The breakfast was very good. There were a lot of people to feed and they got you seated quickly and food was replenished rapidly. Highly recommend!

Partner

6/10

Pleasant

05 May 2026

Roger

Overall happy with hotel. Service was good, room cleaned everyday. Breakfast included which was good

Partner

10/10

Exceptional

04 May 2026

Thomas

If you want to be near Chelsea and Broadway and are coming in on the train, this location can't be beat. The breakfast was servicable, the staff was very helpful and friendly, the room was decent size by Manhattan standards, and the fitness center was well-equipped. The only slight negative was that the elevators seemed outmatched by the number of guests and floors. But if you can be patient for an elevator, they do work just fine and this is a great place to stay.

Partner

8/10

Excellent

04 May 2026

Carlton

Clean room

6/10

Pleasant

04 May 2026

Adam

Only good for one person or very short stays. The rooms may have everything you need however, it’s the size of a big closet

Partner

2/10

Poor

04 May 2026

Caitlin

Unfortunately didn't get to actually stay here because when I went to check in they said \"oh you didn't get our email?\" (I did not receive any emails from them) and they told me they didn't have a room for me and handed me a post-it note with an address for another hotel. I have also not been refunded for my trip like they said.
A lot of construction happening when I was there so hard to tell the space but lobby seemed very small.

Business Self

10/10

Exceptional

03 May 2026

Jim

Modern high quality hotel with exceptional services. Staff were friendly professional and engaging. Rooms were well equipped with king beds and full kitchenettes. Beds were comfortable and rooms very quiet. Breakfast was a highlight with many options including dietary needs such as gluten free and vegan. Located in the Chelsea precinct within Manhattan with easy access to subways and attractions.

Family

10/10

Exceptional

03 May 2026

Kristin

Great for my daughter 9 and I. Perfect location for us. Loved the kitchenette for kid snax and leftover meals for later.

Friends_and_family Family

10/10

Exceptional

02 May 2026

Karen

Everything was excellent. The location is great, the place is very clean, and housekeeping is done every day. The staff is friendly, and they take care of your luggage after check-out for as long as you need. Although the room is small, it’s perfect for two people. My view wasn’t the best since it was facing the back of the building, but it still had good natural light and a decent view. The only thing that could be improved a bit is the elevator wait time, since there are very few and they are quite small only about 8 people can fit and there are only around three for such a large building.

Partner

10/10

Exceptional

30 Apr 2026

Muhammad

Clean

8/10

Excellent

27 Apr 2026

Kyle

An honest review if you’re traveling with a baby or toddler.

The rooms are very small. They do have cribs available which was great, but it barely fit. Throw in a stroller and a couple of suitcases and there’s hardly any room anywhere for anything, even with the kitchenette. The bathrooms are also very small and are showers only, making it difficult to bathe a baby.

Location was great. If you have a stroller, then doing the metro at Penn Station is your best bet because of elevators. The metro entrances and exits closest to the hotel don’t have elevators. We ended up doing mostly buses because of this.

AC was great.

Breakfast was great.

Elevators during breakfast time are a total nightmare. Sometimes waiting 15-20 minutes to get a lift. Earlier you go the better. There are 45 floors, so lots of people going up and down.

Staff was incredible and the bag check was great.

Family_with_children

10/10

Exceptional

26 Apr 2026

Daniel

.

4/10

Poor

23 Apr 2026

Crystal

Many gluten free optiona for breakfast. Good opeiond for breakfast. They DO NOT have onsite oarking like your website says which is why i booked this site. I would like a manager to call me about this. My mom has a walker and we had to park down 2 blocks over. They would not compensate anything. Not even $10 a day so i could do valet parking with them. No happy about that. $10 a day would have been the difference in regular parking and valet. I even showed them your website where it shows \"on site\" parking. Manager out that night when we arrived was very aggitated with my concerns.

Friends_and_family Family

8/10

Excellent

20 Apr 2026

Manuela

The breakfast service could be better organized. They don’t really know how to manage a busy service.

Self

10/10

Exceptional

14 Apr 2026

Fernando A.

This is a hands-down one of the best options in the area. You are steps away from the 28th St Subway Station, you get a very decent fitness center and breakfast is included with real food, not just pre-packed muffins as you would in others with similar pricing.

I was a bit nervous about coming into this hotel, since I needed to be close enough to the Garden, have breakfast included, and the fitness center, so pricing was definitely going to be high in most cases. But this hotel DID NOT disappoint.

Plus, staff was super friendly and they even held a UPS delivery for me until EOD.

Would definitely come stay again and would most certainly recommend it.

Self

4/10

Poor

09 Apr 2026

Sujendra

The room is extremely small, I mean really small. This should not be a hotel. Also the elevators take forever.

Partner