Name: Hotel Hayden
Address: 127 W 28Th St, New York, 10001, US

6/10

Pleasant

16 Jul 2026

Supawadee

Stay there a week and 5day with our air-condition room are hot after fix still not cool price are cheap for a week great location

Family_with_children

8/10

Excellent

15 Jul 2026

Supawadee

Air condition is not working it hot in the room phone is not working but overall I like the price for one week is work for me and location is great. I hope they fix the air-condition.

Family_with_children

10/10

Exceptional

15 Jul 2026

Mason

Hotel was a great value. Very friendly staff. Breakfast was lack luster and the gym was out of commission (which I didn’t learn until after checking in), but all in all I’d recommend based on the rooms and cleanliness.

Self

6/10

Pleasant

13 Jul 2026

AMILCAR

Cobros indebidos a pesar que estaba pagado toda la estancia a traves de expedia

Family

6/10

Pleasant

11 Jul 2026

Marco

T

Friends

2/10

Poor

05 Jul 2026

Briana Jerica

Location was helpful. Staff overcharged are card two times. Tv did not work, blow dryer broken( both after being replaced) broken furniture and looks warn down. Iron did not work for the 3rd time after being replaced. No comforter on the bed only a thin cheap Walmart looking blanket . I will be paying for more of a nicer hotel next time. Please don’t waist your money

Partner

10/10

Exceptional

02 Jul 2026

Jeff

This is my go-to hotel in NYC. Centrally located near MSG, Empire State Building/Herald Square and FIT. Easy to go east or west, north or south. My room had issues with the TV remote and the AC but engineering came and fixed them immediately. If you're staying for more than one night, request a street-facing room or else you'll be facing a building. Room was clean, everything is nearby and staff was helpful.

Self

6/10

Pleasant

28 Jun 2026

Natasha

Hotel was ok but the rooms need help. The bed was broken and our view was that of a hotel.
Breakfast was awful and provide almost nothing.

Friends_and_family Friends

4/10

Poor

26 Jun 2026

Saif

NA

Friends

10/10

Exceptional

25 Jun 2026

Michelle

The staff was friendly and helpful. The lobby was clean and comfortable, and very stylish. Breakfast was nice - good pastries, fruit, yogurt and beverages. No hot food, but everything was good and it was not hectic like at chain hotels.

Our room was clean and comfortable, and we had enough space for two adults and our luggage. Our street view was fabulous (all the flower shops) and the shower was fantastic.

Friends_and_family Family

6/10

Pleasant

24 Jun 2026

Elaine

Room was stuffy and hot, the bathroom not well maintained, towels were unraveling

Family

10/10

Exceptional

23 Jun 2026

Sarah

Perfect location in the flower district. Super nice staff, held our luggage upon arrival/departure as we did things during the day. Very pleasant room.

Family

6/10

Pleasant

20 Jun 2026

Emerson

The property is definitely starting to show its age; there was quite a bit of construction throughout the hotel and the fitness center was completely closed during my stay. Their \"continental breakfast\" was just a variety of pastries and some assorted fruits; only ate breakfast there once. The rooms were fine - nothing special, but I've certainly stayed in worse. My biggest complaint was the cleanliness of the room, there were a few areas with obvious crumbs and stains.

Self

8/10

Excellent

10 Jun 2026

Rosa

The location was very convenient. It's in the lovely \"flower market\" area, and stepping out each morning to the beautiful flowers was really nice! One of the main subway lines has a station about a 5 minute walk. The room was very clean, the staff was very helpful and friendly. I was able to drop off my luggage well before check-in, and also at the end of my stay until I was done with my business in the city. The breakfast is continental style: pastries, fruit, coffee / tea.

Self

2/10

Poor

07 Jun 2026

Brandon

AC didn’t work. Gym had 1 machine that did not work. Business center was 1 desk. $40 dollar resort fee for no amenities and the free breakfast were some store bought muffins. Will not stay again.

Partner

8/10

Excellent

06 Jun 2026

Todd

Overall a great place to stay. We had one issue where the AC went out and asked the front desk early in the morning to send an engineer, and had to ask again at 10PM but it was ultimately resolved. Otherwise 5/5 stars.

Partner

2/10

Poor

03 Jun 2026

lindsay

Terrible stay. No air fridge broke

Self

10/10

Exceptional

01 Jun 2026

Vanessa

Didn't have time for breakfast.

Family

8/10

Excellent

31 May 2026

Yaime

Good

Self

10/10

Exceptional

27 May 2026

Carmen

I enjoyed my stay at Hotel Hayden , its was a nice hotel good enough for a good night sleep after walking 20k steps a day. The hotel is close to the subway station and Madison square garden it was easy to get around. Will book again in the future

Partner

6/10

Pleasant

21 May 2026

Ciara

Great location

Self

2/10

Poor

14 May 2026

Peter

Rooms were not clean. we switched three rooms and finally gave up. first room was filthy with hair, they gave us a suite for the night and it was certainly more roomy but still not that clean. third room, air conditioning did not work and was dirty. breakfast was mediocre at best. the hotel staff was pretty freindly, esspecially the door guys. essentially this hotel was once pretty nice, but has not been maintined at all, and is poorly cleaned.

Friends_and_family Family

8/10

Excellent

07 May 2026

Lisa

This property is a bit worn but very comfortable. Comfy bed with nice linens, clean, air worked fine, nice staff. Breakfast bar and decent coffee in the rooms. The restaurant/bar is closed for renovation which was disappointing. The location is great. It is on the lower end of expensive for Midtown NYC. I would stay again.

Friends_and_family Friends

10/10

Exceptional

02 May 2026

Erion

Had a pleasant stay !

Family_with_children

10/10

Exceptional

02 May 2026

Dominic

Really enjoyed our stay, great location and grate value for money only thing they could improve was a hot breakfast as this would have been the cherry on top, many thanks Hayden team ❤️

Partner

8/10

Excellent

30 Apr 2026

Timothy

Perfectly fine mid level hotel. Only gripe was a bit of a bleach smell in the room. Included continental breakfast was simple but a nice perk.

Self

8/10

Excellent

29 Apr 2026

Chukwudi

Overall a good experience. Clean environment and responsive staff all at a reqsonable price.

10/10

Exceptional

28 Apr 2026

Shannon

While not a 5 Star hotel Hotel Hayden is perfect for a girl’s or family trip. It is close to Penn Station and we rode the train to La Guardia for about $5! Versus a $100 Uber ride. It only takes about 30 minutes to get there too.
The hotel is in a great location to see local attractions and there is a subway stop on the corner. I would stay here again for sure!

Friends

6/10

Pleasant

28 Apr 2026

Tara G

Room needed painting, and a lot of updates. If youre planning to barely stay in the room, itll be just fine. However, if you plan on staying in the room, it leaves a lot to be desired (not a very pleasant looking room). One of the notable negatives was the iron having this sticky looking brown residue on it - called the front desk to get a new one, and someone swapped it out within a couple of minutes (thankful for how quick of a response i got), but then when plugging in the new iron, it didnt work- so the clothes i needed to iron where left wrinkled. The morning breakfast is very minimal, but its all you can eat so that was nice. The staff were neutral which was also pleasant- no one was rude. Wouls i stay here again, possibly, but not planning on it.

Partner

2/10

Poor

26 Apr 2026

Azfar

Our room’s AC made very loud noise during 2 out of 3 nights. The bathroom will not flush for 2 days and I had to fix it myself. Made several complaints. We had 2 almost sleepless nights and the staff was not helpful at all. Will not recommend this place.

Friends_and_family Family

4/10

Poor

25 Apr 2026

Shoaib

room Air conditioning was not working, and it was hot

Self

10/10

Exceptional

25 Apr 2026

Whitney

I’m very happy with my start. My room was a little warm as it was hot this time of year. They did send someone up to help fix the AC unit which was much appreciated.

Self

6/10

Pleasant

23 Apr 2026

Ceronne

Decent for the price, and only a short walk to Penn Station.

Partner

4/10

Poor

18 Apr 2026

Stephen

The breakfast was fine. The room had a leaking sink (fixed quickly), broken air conditioning (not fixed despite repeated criticisms from us) and no security box in the room. The front desk claimed to be fixing these problems but no one ever came to deal with them.

Family

6/10

Pleasant

17 Apr 2026

Emily

So you’re definitely just paying for convenience for this place. Good location for tourists and so it’s ok for having a bed to come back to. The pillows are in dire need of replacement, all the fluff is balled up and incredibly uncomfortable. The air conditioning was useless, our room became a hot box and it was cooler in the hallway because you can’t open the windows.
The “breakfast” is simply a few supermarket pastries. And the gym is a very small room in the basement with a couple treadmills and a bike, barely any space.

Family

10/10

Exceptional

17 Apr 2026

Amy

Very clean. Our only problem was that the bed moved around including coming up off the ground if you sat on the end of it.

Friends

8/10

Excellent

15 Apr 2026

Michelle

Shower was ok, bed was ok not the comfiest

Friends

8/10

Excellent

14 Apr 2026

Erika

Overall we had a lovely stay and the staff was great. The bed was very firm but also not very stable? And the bedding was very very thin. The temperature of the room was difficult to get right. The shower does not have a door and the toilets did not have a good flush. Location was amazing, very close to the subway and the street it is on is not too busy. You are in the flower district so for most of the day plants are covering the sidewalk but I loved that. The staff was lovely and very helpful. It was really just the room that wasn't the greatest, which I guess is a pretty big deal when you're talking about a hotel.

4/10

Poor

14 Apr 2026

William Anthony

Poor experience, staff not helpful, left with no towels one day. Should be a 2 star hotel

Family

6/10

Pleasant

12 Apr 2026

Jason

Overall a pretty mid stay. Would not come back. Our room key stopped working every day (which required trips back to the front desk for reconnection). Breakfast was not impressive (we skipped it every day) and in general the hotel is run down. The room was pleasant and fairly clean. Staff was polite and kind but seemed overwhelmed at times.

Family

10/10

Exceptional

31 Mar 2026

Michael

The room was clean it was a continental breakfast the air conditioning worked but it did not blow as cold as it could have but it was tolerable

Partner

8/10

Excellent

30 Mar 2026

Marina

Room was clean CT

8/10

Excellent

29 Mar 2026

Michael

Hotel is very well worn, definitely needs an update. Cleanliness was just OK no complaints, but it wasn’t amazing.

Self

2/10

Poor

23 Mar 2026

Joanne

Hotel Hayden is in serious need of renovations. WiFi was slow and spotty, carpets worn, closet doors missing, drawers broken, mini fridge iced over, My room was broiling hot in Spring (despite having the AC on) and my friend's was freezing (despite having the heat on) and the elevator had a mind of it's own. The best things I can say are that the staff was really nice and the rooms were pretty clean.

8/10

Excellent

22 Mar 2026

Miriam

Our stay here was pretty good. The breakfast was quite dissappointing because they only had fruit & yogurts basically besides the coffee bar. The rooms were clean and so was the bathroom. Our bathroom did not have a shower door but I do not know if that is just how they are designed. Staff was amazing. They all greeted upon arrival each time and even had a doorman opening the door of the hotel. The elevator were a bit slow but I did like the function they have where you have to have a key to go on any of the floors. Overall great experience.

Friends_and_family Friends

8/10

Excellent

22 Mar 2026

Una

Everything was great, but i wish there was more options for breakfast, like eggs or sausages.

10/10

Exceptional

21 Mar 2026

Carrie

Pet friendly, staff was amazing, great stay for New York at a great price. My service dogs were slightly overstimulated for New York, which I did not anticipate, being able to take them back to the room with myself and the other person in need of a service animal and get rest and decompress was so valued at this hotel. Great location! Tons of little restaurants across and down the block. Empire State building is around the corner. A few subway entrances were very close. 10/10 recommend this hotel. We had 3 rooms total for our group.

Pet

10/10

Exceptional

21 Mar 2026

Alondra

Everything was good no to much noise breakfast was good. The room was clean a bit outdated but it was comfortable. Staff was super friendly and helpful.

Friends_and_family Family

10/10

Exceptional

18 Mar 2026

Mark

Clean, modern room. Friendly staff. Gym is tiny and breakfast limited, but would stay again.

Self

10/10

Exceptional

16 Mar 2026

Anthony

Clean and friendly small and cozy rooms.

6/10

Pleasant

15 Mar 2026

Rostislav

The heater/air conditioner in the room was not working. Several attempts to fix it were unsuccessful. There was a severe draft coming from the window due to poor sealing. We ended up using a portable heater—which the front desk provided on our third day—along with extra blankets.
The staff is polite and helpful. The breakfast is very simple, consisting of coffee and a single variety of yogurt; the only food options are pastries—croissants, Danishes, and muffins. On a cold morning, one really craves a hot meal—preferably something as simple as fried eggs and/or waffles. The lighting in the dining area was surprising: a very cold, bluish light that makes it difficult to wake up—it feels as though you are sitting in the twilight, especially since there are no windows.

Family_with_children

2/10

Poor

15 Mar 2026

Adrian

The staff was trying to charge extra money and did a horrible job explaining why. The manager, and regular staff were not on the staff page at all! The rooms had towels falling apart and the TV continue to read no signal. An engine engineer was called to my room because the heat and the air was not working properly. This hotel charges for Wi-Fi, ice, paper, continental breakfast, and I didn’t use any of it! This hotel needs to be investigated ASAP. This was the worst day of my life in the last 30 years of me traveling! This hotel needs to be investigated and inspected ASAP!

Friends

8/10

Excellent

13 Mar 2026

Joel

Clean room. Great staff. Good location.

Friends

8/10

Excellent

13 Mar 2026

Larry

yes

6/10

Pleasant

13 Mar 2026

Ryan

The room was basic, but clean. The beds seemed very old and very broken in. Pillows were not comfortable, woke up every morning with a stiff neck. The amenities were very basic. No vending machine, no place to get a drink of any kind. The Continental breakfast consisted of bagels or muffins and yogurt. The staff was very friendly. Close to MSG, but it felt like you were on the edge of the bad part of the city. I definitely wouldn't let my wife or children out alone there at night.

Friends

4/10

Poor

12 Mar 2026

Carlos

Bad

6/10

Pleasant

12 Mar 2026

Leonel

Bed had a hole in Ty mattress where I slept on the first night, rooms are so little I felt claustrophobic, rooms are big enough for two, staff it’s awesome and so amicable, the breakfast guy from Colombia OMG he is the reason why I would come back, happy person great energy

8/10

Excellent

10 Mar 2026

Kenneth

Great price. Hotel was clean and well priced for the area. The heat didn’t work great and I was cold throughout the nights. Breakfast was sparse, but the Bagel Pub was right down the street.

Self

2/10

Poor

09 Mar 2026

Rudel

The room was decent and the staff are friendly. The only one negative about is that i was shocked that there is a facility fee of $42.50 that the staff told me when i checked out. It was never mentioned that there is a facility fee??? I think i was robbed it was a false ad on their part. And what is a facility fee?

Family_with_children

6/10

Pleasant

08 Mar 2026

Nurul Haque

I styed in this hotel for 4 days, i have found the break very very average and nothing suitable for asian specially for South asian.

Self

4/10

Poor

27 Feb 2026

Julian

Room was ok but there were no extra blankets and the heating did not work sufficiently meaning none of had a good night's sleep. Breakfast was ok but calling it a full continental breakfast is a bit misleading. Hotel was clean and staff friendly and helpful

Family_with_children

8/10

Excellent

25 Feb 2026

Daileny

The only problem the room was cold but they give me a heater

Family_with_children

10/10

Exceptional

21 Feb 2026

Eric

Reasonable and affordable

Self

4/10

Poor

16 Feb 2026

Antonios

The heat not working in the room sooo cold
Beds sooo bad
Breakfast poor!
NOT 3-4 star hotel!!!! Meyby 2

Friends_and_family Family

8/10

Excellent

09 Feb 2026

Mishal

Good room, nice staff, had a clogged sink and they fixed it quickly

2/10

Poor

05 Feb 2026

Eric

Heat didn’t work overnight with temps around 10, room dropped to 60 or so. Desk chair was broken. Sink drains slow, shower had only half a door. Only ice is in grimy basement. Just overall lipstick on a pig setup. Avoid

Business Self

2/10

Poor

05 Feb 2026

Scott

Staff wasn’t helpful with an issue I had

Leisure Self

10/10

Exceptional

04 Feb 2026

Carmen

It was a great stay thank you … the service and staff was very welcoming

Leisure Partner

2/10

Poor

04 Feb 2026

emily

The room didn’t have any heat. The staffs only solution to the problem was giving us a space heater which didn’t raise the temperature in the room because the closed windows had a strong air flow coming from the crack it was -7 degree outside that night. We asked for more blankets but because the whole building had no heat they ran out of blankets

Business_and_leisure Pet

6/10

Pleasant

02 Feb 2026

Janie

No. My reservation was change, from double beds to a king bed room for an handicapped preson. Shower had no curtains or glass door. 4 guest adults 1women 3men. The heat not working properly. Call maintenance, came to fix heat,then we return to room.heat blowing cold.There was no more heater.we slept wth clothes on. They ran out of blankets. Half of hotel had heat problems . The worst stay in newyork city.

Leisure Friends

10/10

Exceptional

02 Feb 2026

Victor Adrian

Nice

6/10

Pleasant

31 Jan 2026

Adriana

Staff was helpful when they noticed that hotel.com had double booked me in their system and charged me twice. Location was very convenient

2/10

Poor

30 Jan 2026

Qing

AC did not work at all

6/10

Pleasant

30 Jan 2026

Jessica

The staff was courteous. But the bed was very uncomfortable, we didn’t have full size pillows and the bathroom shower glass was so small the water would go out all over the floor. The complimentary breakfast was just pastries. It’s a beautiful place and location.

Leisure Family

8/10

Excellent

25 Jan 2026

Peter

Room was clean. Felt safe.

Business Family

8/10

Excellent

19 Jan 2026

Janice

Had a great time with my bestie!

Leisure Friends

6/10

Pleasant

19 Jan 2026

Zach

room was okay - the mattress on the bed is super thin. Not something I really expected from a 4 star hotel. The water pressure in the shower was extremely high, and the only water temperatures for the shower were 10/10 scolding, 7/10 hot, and then 1/10 arctic circle freezing. Some equipment in the gym was broken so basically only had dumbbells and cardio machines.

the wifi in the room was also very spotty on my phone but worked better on laptop

Business Self

8/10

Excellent

17 Jan 2026

Robin

Very nice

2/10

Poor

13 Jan 2026

Shabnam

The room was neglected; the heater didn't work and overall, a horrible hotel

Friends_and_family Family

6/10

Pleasant

12 Jan 2026

Rachel

room was nice. could not connect to wifi the entire time I was there. Called the desk and was offered really no solution or anything. the person on the phone offered absolutely no help and said he could change my room. I was halfway through the stay and it was literally just the wifi not working. I just would have wanted a bit more troubleshooting or something not a room change.

Leisure Self

10/10

Exceptional

11 Jan 2026

adriana

Very clean room, hotel staff took care of us very well ! They are kind and greeted us every time we walked in and out.

2/10

Poor

11 Jan 2026

Amar

Horrible bed. It felt like sleeping on concrete with a plastic sheet. The thermostat did not work. Had to open the windows for fresh air. Room was not clean. Overall, a very bad experience. Would not recommend this hotel to anyone. Just horrible.

Partner

8/10

Excellent

10 Jan 2026

Jessica

Had a heating problem but they provided space heaters for the room

10/10

Exceptional

05 Jan 2026

Steve

Room and hotel was spotless, staff was friendly and responsive. They cleaned and made the bed/room daily. Great value in NYC.

Business Family

2/10

Poor

05 Jan 2026

steven

The Hayden was thé worst experience of a so called hotel I have ever had in my life. I felt mislead by Expedia and the hotel as this was rated a 4 star hotel, but didn’t have any working heating in the hotel. When I asked why it was so cold in the hotel when I checked in, the employee at the front desk told me it was only cold because the door opens and closes all the time but that the rest of the hotel was heated well.

After going to my room, I found there was no heat, and cold air my blowing in my room and the temperature was 13 degrees Celsius in my hotel room when the temperature outside was -9 Celsius outside.

The bed was the most uncomfortable bed, there were plastic on the bed and it felt like we were sleeping on plastic garbage bags. The bedsheets had dark stains and mold was found in the bathroom.

We called after checking in to complain about the room a wanting a resolution to the problem and a refund but we were told no rooms were available and no manager on site to make any complaints but they could give us a space heater as a solution but could not get a full refund. We had to sleep in our hotel room with our clothes and winter jackets as they don’t have comforters on the beds and use 3 thin sheets as a comforter.

This has been my worst hotel experience were I would usually lean on a big company like Expedia for hotel recommendations but learned quickly that the 4 start hotel we booked was closer to a 2 and a half star motel.

Stay away from this hotel.

Leisure Partner

8/10

Excellent

03 Jan 2026

Heather

The room was 100* when I arrived. I turned the temp down to 80* and left for the night. I returned around 3am to 67*. Front desk did nothing but tell me maintenance will be in at 8am. Waited… called down at 9am. 10am maid came to attempt to fix heat. Did not return to check like he said he would. Left for the afternoon. Still no heat when I returned. Attending manager came up to check out the system. “Fixed” it to go back to 100*.

Comfortable bed! Good amount of space!

Leisure Friends

8/10

Excellent

03 Jan 2026

Maura

Rooms were clean and the bed was comfortable. Had a little problem with the heat but the front desk staff were fabulous in response and went above and beyond to correct. Easy access to subway and nearby breakfast options were great. Overall a great
Midtown spot and a great value.

Leisure Family

6/10

Pleasant

31 Dec 2025

David

Staff was friendly. There was no microwave. Beds were old, squeaky & uncomfortable. Pillows were bad

Leisure Friends

4/10

Poor

29 Dec 2025

Giovanni

The room heater was not working there were no extra blankets

Friends_and_family Family

4/10

Poor

28 Dec 2025

Chris

the beds are a joke. Like at least get some decent sheets and comforters for the beds.

Leisure Family

4/10

Poor

23 Dec 2025

Christopher

The room was worn down, have of the lights were burnt out and the bed was very uncomfortable.

6/10

Pleasant

22 Dec 2025

Karen

Issue with heat in the room not working properly despite having engineer \"fix\" it while in the room. Was extremely cold overnight. Mattress also uncomfortable.

8/10

Excellent

21 Dec 2025

Kaitlyn

The staff was welcoming and friendly. We did have an issue with our heat in the room not working, but they had maintenance up to our room within 20 minutes to fix it. My only issue is the breakfast. It’s not much of a breakfast but just assorted muffins and pastries.

Leisure Friends

2/10

Poor

20 Dec 2025

Nicole

The room would not cool down- was 99 degrees the whole first night. Staff was dismissive about this issue, and we were unable to sleep

8/10

Excellent

19 Dec 2025

Jacqueline

The room was spotless, although we could not figure out how to get heat in the room so we end up shutting it off and it was still cold in the room. It was clean a very basic hotel. For the price it was fine. It was a little off the track for what we normally like.

Friends_and_family Family

2/10

Poor

18 Dec 2025

Viviana

Don’t know were to start !!! New York -8C , no heat , very out dated all !! No buffet ( only coffee, muffins and croissants)
Sheets were horrible ( plastic cover on mattress )
We were freezing at night. They didn’t have covers.
We change rooms 2 times.
Went to complain at midnight and there was a line of people for the same reason.
The manager came to talk to us at the room.
Paid average of $ 600/ night totally crazy , they wave 1 night ( the least expensive one )
We stay there 4 nights. Imposible to find a room in an other hotel.
Worst experience in New York in my life !!! Will never go there again !!’

Friends_and_family Family

8/10

Excellent

17 Dec 2025

HANNAH

We had an issue with them giving our room away on our check in day. But the manager accommodated that night so we were pleased. We never ate the breakfast so no input there. We didn’t understand why there are only 3 pillows and 3 towels for a room that sleeps 4.. No input on air either as we kept it off during our stay

Leisure Friends

6/10

Pleasant

17 Dec 2025

Jennifer

Location is great with lots of walkable shops and restaurants. The staff is exceptional: so friendly and helpful. Unfortunately, it was an extremely cold day and the heat in my room was a bit temperamental (one minute too hot, another too cold). The staff bent over backwards to help, but alas, it couldn't be fixed. I was only there one night, so I didn't ask for a new room. They gave me a discounted room rate which was so appreciated. There is some room for improvement with the continental breakfast (didn't see a toaster? But they had Gluten-free muffins which were tasty!) and fitness center (a single small room, typical of an older NYC hotel). I would consider booking here again, perhaps in warmer weather.

Business

4/10

Poor

07 Dec 2025

Martin

Other than an ideal location, there is nothing overly impressive about this hotel. The rooms are dates, baseboards and furniture are chipped and felt rundown. The entrance doors to our room was full of marks as well. Won't stay there again - would rather spend an extra 100-200 dollars and get better quality at the aloft across the street.

Unfortunate, staff was great but rooms really below par.

Business Family

6/10

Pleasant

30 Nov 2025

Erika

The room was never warm. They set maintenance to fix it, but we had to stay without the heater for one night. They offered a space heater, but it wasn't enough. They said they fixed our heater, but the room thermostat never went above 70 degrees. We were there in La. in November. The room was also dusty.

Partner