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Hotel And The City Midtown

New York Area - NY · United States

38 West 31st StreetView location

8.6/10Excellent613 Reviews
Cleanliness8.6/108.6
Comfort8.0/108.0
Condition8.4/108.4
Value8.4/108.4
Amenities8.2/108.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hotel And The City Midtown

Enjoy complimentary Wi-Fi, concierge services, and a shared TV area in this conveniently located aparthotel. Additional amenities include a banquet hall and vending machine. The 37 individually decorated guestrooms feature kitchenettes equipped with refrigerators, stovetops, microwaves, and desks. Entertainment is provided by 32-inch Smart TVs with satellite programming.

Housekeeping is available upon request. A short walk from the Empire State Building and Madison Square Garden, the aparthotel is centrally located in Midtown Manhattan, placing you within easy reach of Broadway, Times Square, and other iconic New York City attractions.

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Hotel and the City-Midtown is centrally located in New York, a 4-minute walk from Empire State Building and 7 minutes by foot from Madison Square Garden. This aparthotel is 0.9 mi (1.4 km) from Times Square and 1 mi (1.5 km) from Rockefeller Center.

Make yourself at home in one of the 37 individually decorated guestrooms, featuring kitchenettes with refrigerators and stovetops. 32-inch Smart televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and microwaves, and housekeeping is provided on request.

Featured amenities include express check-out, a 24-hour front desk, and luggage storage.

Popular amenities

Free WiFi
Concierge
Laundry
Entertainment
Non-smoking
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

Guests will receive an email with special check-in instructions Guest will receive an email before arrival 24 hours Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • Special Instructions
    Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their passport before arrival. \nGuests will receive an email within 24 hours before arrival with check-in instructions and key retrieval information. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
    • Host has not indicated whether there is a smoke detector on the property
    • Safety features at this property include a fire extinguisher
  • Minimal age
    18
  • Spoken Language

    Korean

    English

    Spanish

Nearby attractions

5th Avenue 0.2 km / 0.1 mi
Herald Square 0.3 km / 0.2 mi
Empire State Building 0.4 km / 0.2 mi
Macy's 0.4 km / 0.2 mi
Madison Square Park 0.5 km / 0.3 mi
Madison Square Garden 0.6 km / 0.4 mi
Flatiron Building 0.8 km / 0.5 mi
Bryant Park 0.8 km / 0.5 mi
Broadway 0.9 km / 0.6 mi
Moynihan Train Hall 1 km / 0.6 mi
Times Square 1 km / 0.6 mi
New York Public Library 1 km / 0.6 mi
Chelsea Hotel 1.1 km / 0.7 mi
Union Square Park 1.2 km / 0.8 mi
Grand Central Terminal 1.4 km / 0.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 37
  • hotel
  • Wheelchair-accessible
  • 24-hour reception
  • Wi-fi
  • Laundry service
  • Lift access
  • Banquet hall
  • TV lounge
  • Minimum check-in age: 18
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE DUPLEXDOUBLE • DUPLEXDBL.DP

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DUPLEX

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

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    Hotel And The City Midtown

    DOUBLE DUPLEX

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DUPLEX

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DP

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT SUPERIORAPARTMENT • SUPERIORAPT.SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel And The City Midtown

    APARTMENT SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO TWO DOUBLE BEDS PREMIUMSTUDIO • TWO DOUBLE BEDS PREMIUMSTU.2D-PI

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    TWO DOUBLE BEDS PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

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    Hotel And The City Midtown

    STUDIO TWO DOUBLE BEDS PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    TWO DOUBLE BEDS PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.2D-PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO GRANDSTUDIO • GRANDSTU.GD

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    GRAND

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel And The City Midtown

    STUDIO GRAND

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    GRAND

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.GD

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT THREE BEDSAPARTMENT • THREE BEDSAPT.3B

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

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    Hotel And The City Midtown

    APARTMENT THREE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.3B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO BUNK BEDSTUDIO • BUNK BEDSTU.BK

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    BUNK BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

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    Hotel And The City Midtown

    STUDIO BUNK BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    BUNK BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.BK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO TWO DOUBLE BEDSSTUDIO • TWO DOUBLE BEDSSTU.2D

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel And The City Midtown

    STUDIO TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO SUPERIOR TWO DOUBLE BEDSSTUDIO • SUPERIOR TWO DOUBLE BEDSSTU.2D-SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    SUPERIOR TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel And The City Midtown

    STUDIO SUPERIOR TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    SUPERIOR TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.2D-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT TWO DOUBLE BEDSAPARTMENT • TWO DOUBLE BEDSAPT.2D

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel And The City Midtown

    APARTMENT TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM THREE BEDSFAMILY ROOM • THREE BEDSFAM.3B

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel And The City Midtown

    FAMILY ROOM THREE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.3B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hotel And The City Midtown

8.6
Excellent
613 Reviews
Cleanliness
8.6 /10
Comfort
8.0 /10
Condition
8.4 /10
Value
8.4 /10
Amenities
8.2 /10
100 reviews shown
10/10
Exceptional
24 Jul 2026
maria
great location in Ktown, simple clean place to sleep while in the city with full kitchen
10/10
Exceptional
21 Jul 2026
Pamela
The room was so much larger than most in midtown Manhattan. It was great to have a kitchenette and 3 beds!
Family
10/10
Exceptional
14 Jul 2026
Tolga
clean and convenient
Friends
10/10
Exceptional
14 Jul 2026
Jennifer
The check in process was quick and easy. The room was very clean and had nice kitchen amenities. The water pressure and temperature was excellent in the shower. The only issue was that there was only a TV in one of the two bedrooms.
Family
10/10
Exceptional
11 Jul 2026
Liz
Great place to stay! Check in was smooth, the room was clean and roomy. The location was amazing!
Friends
8/10
Excellent
08 Jul 2026
Barbara
It was a little difficult to find on arrival as it’s not massively noticeable as you walk down the street but is actually in a fantastic location. So central to everything we wanted to do.
Check in was completed quickly. We got the key and went up in the lift to the 6th floor where our room was. The room itself was spacious with 2 super-comfy double beds (slept well every night), a fridge, with ice box, hob and microwave. The bathroom was a good size and had clearly been recently refurbished with an over bath shower toilet and sink. Plenty of hanging space in a built in wardrobe.
Although the office was 9-5 the front door was always open with security on the front desk.
Check out was really straightforward and we left our bags for a few hours so we could go out and about before we had to leave for our flight.
Would definitely recommend to anyone wanting a central location at a reasonable price.
Friends_and_family Family
10/10
Exceptional
08 Jun 2026
Brandon
The room was a little smaller than the photos showed but everything else was great. The people, location and prize were reasonable.
Friends
6/10
Pleasant
06 Jun 2026
Joan
This was our second visit within a year. The rooms are fine - extremely clean and comfortable if somewhat utilitarian. The hotel has absolutely no amenities, so it seemed a bit pricey considering that we reserved six weeks in advance. Last fall we only paid about 75% of what we paid this spring.
Friends
8/10
Excellent
02 Jun 2026
Cecilia
The suite was excellent—very clean and fully stocked with everything we needed. However, the front desk service was disappointing. Upon arrival, the man at the desk was unhelpful and made us feel unwelcome. The following day, the woman at the front desk was rude to the cleaning staff and also unfriendly toward us. The room was great, but the customer service at the front desk definitely needs improvement.
Family
2/10
Poor
16 May 2026
Heather
Good afternoon. I am writing to notify expedia thaf my recent stay at the Hotel and the City had an issue w/ rodents that we did not notice until the morning of checkout. We were in NYC for NYU graduation and were quite busy only using the room to dress and sleep. I woke up the next morning and found mice droppings on the pillow and table next to me. we left quickly. I have never experienced that in a hotel situation and am shocked. I wrote to the unit owner and have received no reply. I think Expedia should ban this hotel from its site provide a refund to me. I did not go to the front desk because this was not a typical hotel but instead a private unit. Please advise.
Family
10/10
Exceptional
08 May 2026
Leslie
Ho
Self
8/10
Excellent
10 Apr 2026
Donna
The unit was fine, however, the shower was so small
10/10
Exceptional
08 Apr 2026
Chris
Nice hotel in an excellent area of Manhattan. There was slight problem with check-in because the front desk is staffed by a security person and it wasn't clear what he needed from us to check in. Otherwise the hotel was clean and comfortable and we had a very nice stay.
Family
8/10
Excellent
03 Apr 2026
Edward
Room was very very small. Decent kitchen with full size fridge, 2 burner stove and microwave. The bathroom was a good size as was the shower. The full bed was so big compared to the room, there was barely room to move between it and the closet. (my feet were bigger than the space between them) It was like a game of Tetris sometimes moving around in there. But, I did enjoy it over all.
Friends_and_family Family
10/10
Exceptional
27 Mar 2026
Emely
Very good communication with host and reply’s fast to anything you needs. Food around the hotel and everything is close and walkable
10/10
Exceptional
13 Mar 2026
Alycia
Loved the space, location and NYC vibe. I will book again! Thank you hosts for the great experience.
Friends
10/10
Exceptional
06 Mar 2026
stephanie
The apartment hotel was clean, comfortable and had a great bathroom and cozy beds and was the perfect size for our group of 5! It was close to everything. The host was very responsive to questions. The only thing that was less easy than a regular hotel was having them hold our bags the next morning after checkout. We had to wait awhile for staff to arrive in order to drop them off, where hotels have staffing 24 hours. It was a great stay, nonetheless and we'd recommend it to anyone with a larger group!
Friends_and_family Friends
10/10
Exceptional
23 Feb 2026
Jamie
The staff was very friendly and location was great for all the exploring we wanted to do for the weekend! Would stay again!
Friends
10/10
Exceptional
15 Feb 2026
JinOh
Great location
2/10
Poor
09 Feb 2026
Jeonghyun
The room heater and hair dryer were not functioning during my stay, and the issue was reported but never resolved. Sleeping in extreme cold (12°F) was very uncomfortable. This stay did not meet the basic amenity standards expected.
Leisure Friends
2/10
Poor
09 Feb 2026
Parivash
Room was on a floor where we had to go through what seems like a maze of cement, bare corridors with very low ceilings and stepping through multiple doors and down and and up stairs. Seriously felt like a cell block and kind of scary. The rooms itself was much smaller than what appeared in the photos; I know photos are taken in a way to show things off as best as possoble but again it just felt like a an upscale cell with beds. There didn't see to be any circulation in the room and I was honestly worried abut air quality. The towels in the bathroom were thin and worn (looked to be clean) and there were was only enough for two people (barely) and not three as clear on our reservation. It also appears that each floor or set of floors were under contract to different \"hotel\" services and the \"front\" desk was basically a guy handing out keys based in prenames enevelopes.and very grudging with other questions. We ended up leaving and booking in another hotel. Admit got pulled.im by the price but I've spent same or less at other places which were far nicer.
Leisure Family
6/10
Pleasant
01 Feb 2026
David
While the staff was good, check-in was easy, room was clean, my only problem is the constant slamming of doors by other guests and loud talking in the halls all night and all morning and it’s no way to avoid hearing it if you are a light sleeper. Checkout was easy also. But the hotel served it’s purpose
Leisure Family
10/10
Exceptional
25 Jan 2026
Gianna
The staff was amazing! Very responsive and the room was exactly as pictured. A perfect stay for a larger group!
Leisure Friends
10/10
Exceptional
11 Jan 2026
Ari
The reception
The guy name I think Marcus,I’m not really remember,sorry
Is nice
I will comeback again
Ty
Leisure Family
10/10
Exceptional
08 Jan 2026
Marline
The staff was very accommodating and friendly! The room was small but it was comfortable and very conveniently located!
Leisure Family
10/10
Exceptional
08 Jan 2026
Julio
Awesome location, very responsive host, and the room was in excellent conditions!
Leisure Family
8/10
Excellent
31 Dec 2025
Laura
The room was as expected in New York…pretty much just a bed and a bathroom. The room itself was clean and the beds were made, but when we pulled back the sheets there were a decent amount of noticeable long hair in/on the sheets.
Friends_and_family Family
10/10
Exceptional
27 Dec 2025
Delaney
Very nice and clean property!
8/10
Excellent
27 Dec 2025
Sharon
Stayed in a 2 bedroom apartment with 3 double beds for 5 of us. The rooms were clean and good facilities with microwave, hob cooker and fridge freezer. Would have been nice to have a kettle, however we improvised and used a saucepan to boil water for tea and coffee.
The noise from the water pipes happened on our 1st night around 4am but thankfully we did not hear it again during our 5 nights stay. Great location, would recommend.
Friends_and_family Family
10/10
Exceptional
24 Dec 2025
Elissa
Absolutely loved our stay. Location was perfect. Room was a great size. Beds so comfortable. It was great having a little kitchen to be able to cook a couple of meals. Check-in process was so easy. Highly recommend.
2/10
Poor
23 Dec 2025
Timothy
전반적으로 만족하지 못해요.
Friends_and_family Family
10/10
Exceptional
16 Dec 2025
Ann-Julie
The location is great, the room is very functional. It's not the cleanest (stains on the comforters and curtains) and the kitchen has barely the necessities, but it's quite good for the price.
Leisure Family
6/10
Pleasant
15 Dec 2025
Patti L
One bed was up against the wall and the other bed was right up against it on the other side. To get in that bed you had to crawl up from the bottom!!! Also there were no washclothes. Who can take a bath without one???
Leisure Friends
10/10
Exceptional
14 Dec 2025
Amy
Very nice stay and friendly staff. Room was clean and as advertised. Great location. Will definitely stay here again.
Leisure Family
10/10
Exceptional
12 Dec 2025
Kathryn
This was our 2nd year staying here...it's convenient, easy check in/out, and they hold your luggage on the front or back ends of your stays. Rooms are clean and comfortable.
Leisure Family
8/10
Excellent
10 Dec 2025
tanya
This property was very clean, the location was perfect, and the communication was excellent.
My only complaint would be that the central heating system is very noisy and would make loud noises throughout the night.
Leisure Family
10/10
Exceptional
08 Dec 2025
Mike
It was very good experience.
Our host made sure we had storage before check in and after check out time. The place is very easy to find and great location. We walked everywhere.
The room was very clean and warm. Sheets were clean and organized. Definitely coming back in the future. Great place for the price, great restaurants also. First time visiting NYC for holidays and loved it.
Friends_and_family Family
10/10
Exceptional
07 Dec 2025
Italia
Staff was very friendly and welcoming! Our room was very clean. Hotel is accessible to many areas and very close to everything. I would stay here again!
Leisure Friends
4/10
Poor
07 Dec 2025
Hochan
Room was clean and check-in was quick and easy. Bed was comfortable but pillow was flat. There was a horrible knocking all night in the radiator pipes. Not being used to this type of old heating system, we didn't know what to do. Just kept us up all night.
Friends_and_family Friends
10/10
Exceptional
07 Dec 2025
Yanile
Everything was fine.
Leisure Family
4/10
Poor
06 Dec 2025
Lindsay
The room was just very small, very stuffy and the walls were paper thin. You could hear everything throughout the Halls. Not to mention the beds were just not comfortable at all. We ended up only staying one night and moved to a different hotel for the remainder of our trip.
Friends_and_family Family
10/10
Exceptional
06 Dec 2025
Jean
The room was so spacious. Loved the small kitchenette. Frig didn’t work but when called they were right up to replace. Very nice staff. Recommend this location to is close to so much.
10/10
Exceptional
05 Dec 2025
ANGELICA
It was a very convenient location, close to Ktown and Midtown Manhattan and the train station. Luggage storage for free was a plus! We were able to sleep confortably and thr sheets were clean and crisp! Will definitely come back here!!
Leisure Friends
8/10
Excellent
02 Dec 2025
Liann
Hotel is nice, clean and management is communicative.

Nice to have a kitchenette area with cups, plates and silverware as well as a fridge and microwave.

Downfall is the pillows are so flat it doesn’t feel like you even have a pillow. The shower is super small and the closet doesn’t have alot of room for 4 people to hang clothes. Still, I would stay again
Friends_and_family Family
4/10
Poor
02 Dec 2025
Susan
Room was extremely small, only stocked with 5 towels, no wash cloths (but brought to us promptly) VERY LOUD. The pipes made a clinking noise, the people above us were loud. As a very night sleeper this did not go well. Bed was comfy. Room was very clean. Went and bought pillows due to their pillows being poor quality.
Leisure Friends
10/10
Exceptional
20 Nov 2025
Thomas
Everything was great and will come again! And tell all my friends and family
10/10
Exceptional
18 Nov 2025
Perilee
The room was very clean! The girl at the front desk is awesome- we have stayed here before. It’s close to our needed shopping in the garment district and the price is right!!!
Business Partner
10/10
Exceptional
18 Nov 2025
Rachel
Very convenient location. Right in Korea Town. Clean room. Comfortable bed. Weak air conditioning. Confusing to check in as the reception is in a separate room from the lobby.
Friends_and_family Friends
6/10
Pleasant
16 Nov 2025
Kathie
It was clean, location was good. Had to have the hairdryer replaced, it was broken. They brought me a coffee maker only after asking but no coffee….Towels were old, did still do the job but for the price of the stay they should definitely try to upgrade. People above is let their kids jump around starting at 5:30 am, which was annoying. Not sure if I’d stay again.
Leisure Family
4/10
Poor
08 Nov 2025
youngah
You can hear all the noise from the rooms around you, plan configuration is not efficient, stained towel, no desk
Business Family
8/10
Excellent
04 Nov 2025
Tabetha
The HM was super kind and let me check in early!! Super easy place to stay and more affordable
Leisure Friends
10/10
Exceptional
04 Nov 2025
Aimen
Exceeded my expectations!
Self
10/10
Exceptional
02 Nov 2025
Cynthia
The location was excellent and convenient to everything. We needed a place to sleep 6 and the room was a good size. The beds were comfortable and the decor was really cute. The staff was very accommodating in building our luggage there for free. There is a little street noise, but that is to be expected given its location.
Leisure Family
6/10
Pleasant
29 Oct 2025
sarah
The room smelled like ethnic food but not in a good way. It seemed fairly clean but the bedding had some small stains on it. It was bare bones: no tissues, no shampoo or soap samples. It was pretty noisy with doors slamming at all hours. The room looked much bigger in pictures. It was acceptable but disappointing.
Friends_and_family Friends
10/10
Exceptional
28 Oct 2025
Verified traveler
Great place to stay in the heart of Manhattan!
8/10
Excellent
28 Oct 2025
Lisbeth
Friendly staff. Great communication and location- right off 34th street which has so many subway trains and also close to Penn Station if you take the NJ railroad in like we did. Good price for midtown manhattan (booked a year early). Loved that there was a security guard in the lobby. Good water pressure. Good temp in room with AC unit in late October but not sure how it would fare in summer. We were able to leave luggage for a few hours for free at the office during day which was nice.

Cons: beds were super creaky and noisy. Not super comfortable. Toilet paper was super thin and cheap. Towels were old. Tv was too small for the room.
Leisure Family
8/10
Excellent
26 Oct 2025
Chloe
It was good. The only problem we have was opening the doorknob, we had to ask next door for help in opening it for the past two days. Overall, the area is nearby attraction and its okay for short term vacay.
Leisure Friends
10/10
Exceptional
25 Oct 2025
Melissa
We loved this place!! Super cute, EXCELLENT location!!! Perfect for our needs.
Friends_and_family Family
6/10
Pleasant
22 Oct 2025
Kieran
Room was generally good. Great location. I just expected the room to be a bit bigger for 5 people.
Leisure Family_with_children
10/10
Exceptional
20 Oct 2025
Larry
Everything was great. Could have had washcloths and a marker on the step into the bathroom
Leisure Family
8/10
Excellent
17 Oct 2025
Kenneth

Great Room

The room was perfect for the New York trip I took with my wife. It was not the most glamorous, but it had everything we needed. Having a small kitchen was a bonus, it allowed us to save money by cooking dinner instead of going out.
Partner
8/10
Excellent
17 Oct 2025
Joan
The room was cute and extremely clean. Staff was helpful. Easy walk to the squares and shopping to the south , Penn Station and Times Square. Would stay here again.
Leisure Friends
10/10
Exceptional
11 Oct 2025
Heidi
There were shops nearby with a wide variety of items. For an older hotel it was very clean and well kept. The staff provided clear direction and areas to go for interest and shopping. They were able to answer all of our request. My family loved that there was a lot of space in our room for movement and a lot of finishing touches like small plants and great views from all windows. I would definitely stay here again.
Leisure Family
2/10
Poor
06 Oct 2025
Steven
The room was not as described, it’s very small, very dirty and poorly run.
I can’t believe Expedia allow this hotel to be on their website.
I also can’t believe that anyone has given this hotel 10 out of 10, in my opinion the reviews are made up.
Leisure Family
8/10
Excellent
04 Oct 2025
Paola
Easy access to everything and great location staff was efficient and accomodating as per request.
Leisure Family
8/10
Excellent
02 Oct 2025
tyrone

Value for money

Value for money hotel. No frills, but clean and safe. About 2 blocks from the Empirecstate bldg. Very near the subway station. A lotbof food trucks nearby.
Partner
10/10
Exceptional
02 Oct 2025
Sachin
It was really good room very compact with everything available. Just one suggestion....for 2 beds it would be better to have a bigger room.
Friends_and_family Family
2/10
Poor
29 Sep 2025
Ashley
The room was semi-clean and in a great location. However, a smoke detector beeped most of the night, keeping me awake. The hotel says they have 24 hour reception, but they do not. They simply have a security guard on duty who cannot help with building maintenance or guest issues.
10/10
Exceptional
27 Sep 2025
Carole
Très bien situé
Friends_and_family Friends
2/10
Poor
26 Sep 2025
Merene
The room was in terrible condition. When we arrived, we immediately noticed several strands of hair on the linens, which clearly hadn’t been cleaned. The pillows had yellow stains, and the bathroom had mold and a strong mildew odor. To make matters worse, we saw roaches crawling near the sink. We ended up leaving the room at 1 a.m. because we couldn’t even stay for a full night. When we went to drop off the keys at the front desk, the staff member on duty had bloodshot red eyes. After we explained everything that had happened, he didn’t ask any questions or seem concerned—he just continued scrolling on his phone.
I reached out to the hotel afterward and was told they are still deciding on what to do, but I haven’t heard back from them since.
Friends
6/10
Pleasant
22 Sep 2025
Michal
Excellent location!! The room was clean but not perfect.
The staff was kind and offered keeping the lauggage.
10/10
Exceptional
20 Sep 2025
Shannon

Would Stay Again

Stayed with 2 friends and loved it. They kept our bags before and after we checked in/out, which was a huge bonus. We were a little worried when our room was next to the elevator but we didn’t hear it. The room was clean and comfortable. It’s a small space, so there are no chairs to sit but the beds were comfortable. We appreciate the fridge, microwave and dishes. Henry was phenomenal with communication- including how long water might take to warm up, etc. I would stay here again with my friends and family.
Friends_and_family Friends
10/10
Exceptional
18 Sep 2025
Adolfo
Affordable and good for a few nights in the city. Location was close to a lot of attractions.
Leisure Family
10/10
Exceptional
17 Sep 2025
Enrico
Awesome price, nice clean studio, a little bit noisy
Leisure Family
8/10
Excellent
13 Sep 2025
Cindy
Convenient for MSG
Leisure Family
10/10
Exceptional
02 Sep 2025
Khanh
Great
10/10
Exceptional
22 Aug 2025
jun
Early check in, free luggage service, and comfortable bed.
8/10
Excellent
17 Aug 2025
Angela
Cute little place , very walkable to local things.
Leisure Friends
10/10
Exceptional
14 Aug 2025
Melissa
Great place to stay, it was clean and it felt safe and easy check in.
10/10
Exceptional
14 Aug 2025
Robert
Very nice place to stay! It was really clean, very comfortable beds, room was very nicely done. Bathroom was beautiful with everything you needed(exvept there were no hand towels provided) but other than that great place and location for the price....would Absolutely stay here again.
Leisure Friends
8/10
Excellent
12 Aug 2025
Kate
Great location and communication. Easy check-in and check-out. The room was a bit on the small side but had 3 double beds which worked for our group of 5. I would definitely stay in this location again.
10/10
Exceptional
09 Aug 2025
Suzy
I have booked with this place 3 times already and was never disappointed. The rooms are clean. I love that it is one street over to ktown for good food. Check in was easy.
Leisure Family
8/10
Excellent
08 Aug 2025
Jennifer
Okay, small rooms, a little noisy, great location, they say laundry services, but note that it cost us $30US to do 2 loads as you need to buy a card, $10, then load it with cash, no return of card and so we left with a card we’ll never use with $6 on it.
Leisure Family
10/10
Exceptional
03 Aug 2025
William
Good location. Good option for a place to crash for the night.
Leisure Friends
8/10
Excellent
02 Aug 2025
Shane
What was unique was the set up. Not that it was wrong. Just different. The staff was excellent and would stay there again! If you want a place where it involves you in the city yet is off enough of busy streets for quiet time, this is the place.
Leisure Family
10/10
Exceptional
31 Jul 2025
Chona
Amazing
Leisure Family
10/10
Exceptional
30 Jul 2025
Kelsey
From the start of the trip and throughout, the host was extremely responsive and helpful! The room was perfect for our family of 4. A twin bunk bed in NYC is not an easy find! It was super close to the subway, many restaurants, shops and stores. The check in and out was a breeze!
Leisure Family_with_children
10/10
Exceptional
26 Jul 2025
Chris
Nice space for my family in the middle of New York. Great communication from the start.
Leisure Family_with_children
8/10
Excellent
26 Jul 2025
Chrystal
Very close to tourist attractions, restaurants and with easy subway access. Check in was fast and easy as was check out, and the hotel offered to hold our bags at no extra cost.The first night was rough with other guests being loud beginning at 2 or 3 a.m., and on the second night there was loud traffic noise until around midnight. The following two nights were restful. We needed a room for 5 people and this hotel was perfect.
Leisure Family
10/10
Exceptional
24 Jul 2025
Casey

Enjoyed our stay!

Super cute and pretty spacious for nyc! Staff was accommodating and helpful!
Friends_and_family Family
6/10
Pleasant
23 Jul 2025
Jihun

Pro and con

Pro : Good location, reasonable price, having a kitchenette

Con : small space, noisy AC and extremely hard to communication with reception, small elevator
Friends_and_family Family
10/10
Exceptional
19 Jul 2025
Emelie
This hotel was a great choice for our family of 5 trying to find a space to fit us all that was reasonably priced. The room was exceptionally clean, updated bathroom, and overall nice decor. Everything was as advertised in the pictures. We have three children (between ages of 8-14), and while the space was fairly small, we were able to be in the room with 5 suitcases plus other bags and still move around comfortably. Henry, our host,was friendly and easy to communicate with. We arrived after hours but had clear instructions for check in with the security desk which went smoothly. Location is perfect - subway, shopping, restaurants, and Empire State building just a couple blocks away. We would stay here again!
Leisure Family_with_children
8/10
Excellent
18 Jul 2025
Amber
The front burner on the stove did work and the elevator was full a lot.
Leisure Family
10/10
Exceptional
13 Jul 2025
Cary
Convenient location and perfect for our one night stay. The reception team and communication from them was informative and extremely friendly.
Leisure Family
10/10
Exceptional
10 Jul 2025
Choyi
This unit is soooo clean and fresh, and AC works well.
The staff is nice and kind
10/10
Exceptional
07 Jul 2025
keri

Would stay again!

Convenient location and clean room! Friendly front desk staff.
Friends_and_family Family
10/10
Exceptional
29 Jun 2025
Alvaro
Was an amazing experience
Business_and_leisure Family_with_children
10/10
Exceptional
28 Jun 2025
Catherine
Safe and clean
10/10
Exceptional
26 Jun 2025
Melissa
The reception 1 person was very helpful. They allowed us to drop off bags prior to check in and also watched them after our checkout time so we didn't have to carry them during our time exploring the city. Communication was clear.
Friends_and_family Family
10/10
Exceptional
26 Jun 2025
Elizabeth
My daughter and I loved our stay at this perfect location- loved how clean and comfortable it was!
Leisure Family

Location & surroundings

Hotel And The City Midtown
38 West 31st Street, New York, United States

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Hotel And The City Midtown

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