Name: Cambria Suites Chelsea
Address: 123 W. 28Th Street, New York, 10001, US

4/10

Poor

16 Jul 2026

Matthew

Lock on the door wasn’t present, was broken before arriving. Temperature knob wasn’t present. Told staff to fix but no changes was made or to even get another room. Staff wasn’t welcoming only was there for a paycheck. Would not book again. Bathroom was small and ac made a lot of noise when present. They only tolerated us when approached with happy and welcoming vibes. Would not suggest.

Partner

6/10

Pleasant

16 Jul 2026

kelly

It’s so small and tight. The light kept glaring into our room and made it hard for us to sleep. Two people can’t fit in the bathroom

Partner

6/10

Pleasant

16 Jul 2026

Matthew

Lock on the door to the room I was in was not there. The knob on the fridge to change the temperature was not there. This was notified to the hotel and no changes was made. Their systems for the Apple Pay was a hit and miss. Must arrive with a physical card to make payments. Why have the flexibility of a system when it barely work? Fix it so that it can be use at all cause and us customers can have a peace of mind when making a purchase. The elevator broke down at one point making it difficult to use it without the manager being present. The air conditioner would make a lot a noise when trying to sleep. The bathroom sinks are small, the sleeping pillows aren’t that great. The communications between hotel staff aren’t that great either. Not worth the money spent at this hotel. The morning staff didn’t even want to be there to do their job, everyone wore a mask and me and my fiancé did not feel welcomed here just tolerated. I would definitely have gone somewhere else. But this is my opinion, so take it with a grain of salt. Purchase at your own cost of mind.

Partner

10/10

Exceptional

14 Jul 2026

Kente

Room was clean, staff was friendly. We enjoyed our time!

Family

10/10

Exceptional

13 Jul 2026

Val

This property was a total gem! The location was conveniently located close to the 1 subway, McDonald's, great pizzeria's and plenty of bagel options.
The lobby and back room were great spots to watch live sports and there was a beautiful view from the rooftop patio.
The rooms were clean and spacious and the front desk staff were really friendly- even holding our luggage before check in and after check out.
We don't have anything negative to say about this property- we thoroughly enjoyed it!!

Family_with_children

8/10

Excellent

12 Jul 2026

St

Beds are very comfortable. Staff was pleasant and helpful.

Friends

10/10

Exceptional

10 Jul 2026

Dawn Marie

Rooms were clean, air conditioning great. Close to all tourist spots New York has to offer. Disappointed no one site food except snack food

Friends

4/10

Poor

10 Jul 2026

Andrea

Most of the Front desk were rude. Everyday they advertised happy hour on the roof top but they never had it open.
The restaurant area was run down and furniture was old.
Rooms were in need of repairs. Bathrooms did not have any shelf space.

Elevators were extremely slow.
Appreciated the morning coffee.

Second time staying at the Cambria and I would not stay again.

Family

8/10

Excellent

10 Jul 2026

Kathy

Day of arrival the staff member at the front desk was rude when I asked why he was swiping my credit card as I prepaid. He was downright sarcastic telling me it was for the deposit. Evening staff-a woman- was superb!!! Day of checkout the front staff- a man- was excellent. Went above and beyond!! The shower had broken tiles and flooded the bathroom during my shower.

Friends

8/10

Excellent

07 Jul 2026

Gina

The location was great and everything was walkable.

Family_with_children

2/10

Poor

06 Jul 2026

Lori

Really, really disappointing all around. Hotel is average at best, front desk staff rude and unhelpful.

8/10

Excellent

05 Jul 2026

Guninder

Ok

Family_with_children

8/10

Excellent

04 Jul 2026

HUI

The location is very convenient.

Family_with_children

8/10

Excellent

30 Jun 2026

Brady

Good

Friends

10/10

Exceptional

30 Jun 2026

Michael

Friendly, helpful staff. Great location, close to subway stops, shopping and food

Family

6/10

Pleasant

28 Jun 2026

Kristi

Excellent location and good blackout curtains. Great front desk staff. Roof deck is very nice. Room was not very clean.

10/10

Exceptional

28 Jun 2026

William Jason

Lovely clean rooms and helpful staff

Self

2/10

Poor

27 Jun 2026

Andrew

I was billed more than was stated on Expedia the day before i arrived even though I was supposed to be billed on arrival. Chose to have receipt emailed to me, still waiting for bill 36 hours later. Will not book with Expedia again.

Friends

2/10

Poor

27 Jun 2026

Andrew

I was billed more than was stated on Expedia the day before i arrived even though I was supposed to be billed on arrival. Chose to have receipt emailed to me, still waiting for bill 36 hours later. Will not book with Expedia again.

Friends

10/10

Exceptional

26 Jun 2026

Steven

Ideal location for sightseeing

Friends_and_family Friends

6/10

Pleasant

26 Jun 2026

Joy

The staff was very helpful and polite. The rooms are very small (not as pictured online). The sink wasn’t clean. I informed guest services, who was unable to clean due to our DND sign however, when they were able to clean, the sink was still dirty. Mattresses were hard. Overall, a good stay but wouldn’t plan to stay for a long period of time. We stayed for 2 nights.

10/10

Exceptional

22 Jun 2026

Janine

Very conveniently located near the subway station, shops and eateries. Would absolutely stay here again.

Friends

6/10

Pleasant

14 Jun 2026

J

Room was spacious, bathroom very small, good location, amenities misleading,

Friends_and_family Family

8/10

Excellent

04 Jun 2026

Halina

In a great neighborhood with a clean room. Toilet roll holder was coming out of the wall, the shower door didn’t close on its own, and the bathroom layout made it hard to have more than one person in there. But overall, it was okay

Family_with_children

8/10

Excellent

01 Jun 2026

David

We’ve stayed here previously and were very pleased. This time however the room we had was not as clean. The floor was noticeably dirtier than our previous room. But the staff is very nice and the location of the hotel is unbeatable for the price.

Partner

10/10

Exceptional

31 May 2026

Lauri

Staff was SO friendly, especially at the front desk. The facilities were cute and just enough for what we needed!

Family_with_children

10/10

Exceptional

26 May 2026

Sandya

The staff were very nice and kind. They helped us with our many requests and questions.

Friends

6/10

Pleasant

20 May 2026

Arianne

This hotel is fine. Clean bed, good location

Partner

10/10

Exceptional

18 May 2026

Joseph

Staff was very helpful in returning items left behind via ups.

Friends_and_family Family

10/10

Exceptional

14 May 2026

Stanley

Modern recently renovated with large rooms. Bright lighting and amazing terrace

Partner

8/10

Excellent

12 May 2026

Ehud

Great location snd value for money

Family

10/10

Exceptional

11 May 2026

Elizabeth

Front desk staff was so friendly and helped us w parking garage details. Room was very spacious and clean. Booked room w a view. We could see the World Trade Ctr., which was nice. Bathroom is a bit small, but doable. My favorite thing was taking to the streets Mother’s Day morning and being surrounded by all the gorgeous flowers!
Cambria is in center Flower District, Definitely added to the experience! A good value.

Family

8/10

Excellent

10 May 2026

Jennifer

Good location, helpful staff and the room was also spacious which is unusual in NY.

Self

6/10

Pleasant

08 May 2026

Santi

Couldn’t sleep the next door neighbor would let the door slam all night every time he would go out the door called the front desk and they couldn’t hear me on the phone … maintenance guy came and swapped phone and same issues … also the courtyard out front since smoking marijuana is legal out in public in the city … kids sit in the tables and smoke all day it’s miserable….

Family

10/10

Exceptional

28 Apr 2026

Robert

Great place to stay

6/10

Pleasant

25 Apr 2026

Charon

Large room. Good location.

10/10

Exceptional

22 Apr 2026

Skylar

I loved how close everything was

10/10

Exceptional

17 Apr 2026

Danielle

I had a great stay at the Cambria Hotel. The room was very clean, quiet, and spacious, making it easy to relax. The hotel’s location was excellent and convenient, and the price felt fair for the quality. Check-in and check-out were quick and hassle-free. I would definitely stay here again.

Self

6/10

Pleasant

16 Apr 2026

Angelica Esther

There was a lot of sketchy people hanging out in front of the property utilizing their tables and concrete barriers. My room had a Band-Aid on the peephole, it had one travel sized lotion in the bathroom that was half utilized, and the drawers had debris from price tags. My sofa had a stain on it. It was in a beautiful neighborhood, but it is definitely an aged property with not the cleanest environment nor anything special with respect to amenities.

Friends

4/10

Poor

15 Apr 2026

stephanie

Tired property - housecleaning did not remove trash from the hallway my entire stay. Restaurants misrepresented. Rooms were not renovated. Front desk staff inconsistent - check in was great. Solid location for NYC.

10/10

Exceptional

13 Apr 2026

Iliana P

Staff very helpful and polite

Partner

10/10

Exceptional

11 Apr 2026

Elizabeth

Great location with easy access to the subway right down the street. and in walking distance to lots of places including the High Line, Chelsea Piers, Chelsea Square, the Friends Experience and many more places!

Self

10/10

Exceptional

09 Apr 2026

Jennifer

Staff were very polite and helpful, great location

Friends_and_family Friends

8/10

Excellent

08 Apr 2026

Haley

Rooms were good

Friends

10/10

Exceptional

07 Apr 2026

Stanley

In the flower district makes this special as an affordable hotel

8/10

Excellent

07 Apr 2026

Matthew

Great location, the room was a bit small for 2 queen beds but not bad.

Friends_and_family Friends

8/10

Excellent

03 Apr 2026

Monet

Furniture is somewhat beat up. Customer service great. Location great

10/10

Exceptional

23 Mar 2026

Alexis

The staff was very kind and attentive. I received a few texts during the stay to check in on us. The space was clean and comfortable. I love the location and easy proximity to the subway, restaurants, shopping and MSG. We would stay here again!

Friends

4/10

Poor

21 Mar 2026

mohammad

Wonderful staff ! Poor property! Just stayed cambria Somerville had a wonderful stay ! Beautiful property hence chose Cambria cheese! Big mistake !

Run down dingy dirty small rooms
Website stares self parking onsite ! Well it’s off site and prepare to pay extra for suv/ minivan
Heating hardly works
Sink clogged
Shower trickles water
Location and staff good however

Family_with_children

10/10

Exceptional

21 Mar 2026

Mandy

If you’re looking for a hotel with the best location this is it. Close to everything such as shuttle drop off from airport and subway lines. Our room was not facing the street and it was extremely quiet. Never had to wait for the elevator. Kind and helpful staff always available.

Friends

10/10

Exceptional

21 Mar 2026

Susan

I researched the hotels in the area and decided on this one. It was a great choice such a great location and walking distance to so many things. The staff was extremely helpful and accommodating. We had a great room. It was a nice size for two of us. Beds were very comfortable. Would highly recommend this hotel if you are staying in the Chelsea area.

10/10

Exceptional

20 Mar 2026

Catherine

Staff were very helpful. Location was terrific.

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

peter

Max was outstanding!!!

Family

10/10

Exceptional

12 Mar 2026

Trina

The staff was excellent. It was a great location that was centrally located.

Family

6/10

Pleasant

10 Mar 2026

Kristin

I’ve been here twice as I travel a lot for work. The rooms are big and the area and front desk staff are wonderful. However, I’ve never witnessed a more bizarre cleaning service. I’m serious. Coffee pods but no cups, cups but no coffee, trash not thrown away but moved. One day I came home to one large towel and 6 washcloths. I honestly thought I was being punked. My final straw was I intentionally left the sugar from coffee on the area around the coffee maker for 3 days and no one wiped it up. I finally switched hotels and went to the Kixby (which was cheaper and amazing). It’s too bad because the front desk team is fantastic.

Self

6/10

Pleasant

08 Mar 2026

Chelsey

Staff were fine. The room was clean but had the worst bathroom design I’ve ever experienced in a hotel - there was no countertop and the toilet was so close to the door I had to shimmy between the toilet & the door to be able to close it. It felt like a broom closet was later turned into a bathroom.

Self

10/10

Exceptional

07 Mar 2026

Howard

Updated rooms are well laid out and feel slightly more spacious than competing nearby hotels.

8/10

Excellent

01 Mar 2026

Lorena

Room wasn’t necessarily bad and could’ve been worse but the shower shelf was falling off, the window for the city view was broken, the cabinet where the fridge goes was barely hanging on, you could hear normal conversations from the rooms next door so l

10/10

Exceptional

22 Feb 2026

Imani

Loved

Friends

10/10

Exceptional

17 Feb 2026

Daniel

Room was comfortable and clean, restaurant staff was very helpful and accomodating.

10/10

Exceptional

16 Feb 2026

Kristin Erika

Great (large) room, fantastic gym, convenient location and lovely staff!

Business Self

10/10

Exceptional

12 Feb 2026

Jennifer

Room was really

10/10

Exceptional

10 Feb 2026

Jason

Location location location

Self

6/10

Pleasant

05 Feb 2026

kristina

The rooms are tiny and pretty dark. The floor was dirty. Other than that pretty normal, but rooms are small and dark.

4/10

Poor

05 Feb 2026

Douglas

The room was super tiny, things were broken in the room so no maintenance was done, the \"kitchen\" was a joke. Maybe 8 tables and empty. They do not offer anything at the hotel at all for breakfast.

Business

10/10

Exceptional

03 Feb 2026

Soham Jitendra Kumar

⭐⭐⭐⭐⭐
Excellent stay & outstanding hospitality!
I had a wonderful stay at Cambria Hotel & Suites New York – Chelsea. The hotel is clean, comfortable, and very well located, but what truly made my experience special was the hospitality.
A big thank you to Johnathan and Chelsea for taking such great care of me. They were extremely helpful, kind, and professional, and they made sure I was given a really nice room. From check-in to my stay, everything felt smooth and welcoming because of them.
Their attention, warmth, and dedication to guest comfort truly reflect the high standards of this hotel. I genuinely felt valued and well looked after.
Highly recommended, and I’ll definitely choose Cambria Chelsea again on my next. visit to New York! 🌆✨

Business

10/10

Exceptional

02 Feb 2026

NEIL

Excellent stay. The restaurant using the ice machine on third floor made too much noise.

Business

10/10

Exceptional

30 Jan 2026

Shannon

Kevin at the front desk was so great! Friendly and accommodating!

10/10

Exceptional

26 Jan 2026

Daniella

Excellent customer service (Chelsea and Sunam). Also, clean, fresh, crisp room. Will definitely go back

Business_and_leisure Family

10/10

Exceptional

25 Jan 2026

Della

Great staff and clean room great stay

10/10

Exceptional

24 Jan 2026

Maya

The staff was very friendly and the service was excellent!

8/10

Excellent

20 Jan 2026

Heaven

Clean room, but beware cleaning service gets VERY busy very early. 2-3 cleaning staff on the floors, and the hallways are very thin. The walls are also extremely thin!! I could hear our neighboring room opening bottles, zipping bags, all of it.

Partner

10/10

Exceptional

20 Jan 2026

Danilo

Everything was clean. Staff was nice and everything felt right!

8/10

Excellent

20 Jan 2026

Maggie

Very friendly, sad and the room was very clean and well furnished and large for New York. The lobby and our area downstairs was a little too quiet and very inviting. I am used to larger hotels with more going on to this hotel, probably is better for families

Self

10/10

Exceptional

19 Jan 2026

Robert

Very big well equipped rooms in the Flower District

Business_and_leisure Family

10/10

Exceptional

18 Jan 2026

Austin

Nice clean rooms and bathroom. Friendly staff and super close to the 1 train which was super convenient

Leisure Family

10/10

Exceptional

14 Jan 2026

Cory

All good

Business

10/10

Exceptional

11 Jan 2026

Matthew

Great location, very friendly front desk team, housekeeping friendly and efficient, all in all a great stay.

Self

8/10

Excellent

09 Jan 2026

Carlos

Yes the room was very clean and the staff courteous

Partner

10/10

Exceptional

09 Jan 2026

Michael

Small but big enough room, pleasantly modernly designed, TV worked, clean, great staff, great price, room to drop off on street, some overnight parking after 7pm until 6am.

Leisure Family

10/10

Exceptional

08 Jan 2026

Megan

Stayed at the Cambria for 5 days for NYE. Check-in was easy, the elevators are clean and quick. We stayed in an accessible room. It was really nice. Bed was comfortable, pillows were perfect. The only issue we would complain about was the shower. The shower curtain didn't get close enough to the floor to keep water from going everywhere. We showered carefully and close to the corner. The water got all over the floor, all the way to the sink on the other side of the bathroom, and even outside of the bathroom from under the door. We had to get new towels every single day because the ones we had would be soaked from cleaning up all of the water. Aside from that, it was a great stay and we may stay there again if we come up for NYE 2026.

Leisure Partner

4/10

Poor

07 Jan 2026

Allison

I had multiple problems with this stay - including housekeeping not coming all day until after 4 - we were out all day, then had to still stay out for housekeeping to clean the room.

They only left 3 towels for 4 of us. I called down to housekeeping - nobody answered. I called front desk, he said he would tell houskeeping right away. An hour passed, and nothing came. We called down to the front desk again - he was very rude and dismissive and said we called \"10 minutes ago\" (we didn't). He said to come down to the front desk if we REALLY needed it.

The next day they came at 9:00 and woke us up. We all left the room, went out for an hour, came back, and they still had not cleaned the room, even after us leaving and telling them we were leaving.

Similar to the next day - we went out all day and came back after 4 and the room was still not ready - had to leave and wait for them to finish. Very frustrating.

I asked for a quiet room, and was placed right by an ice machine that people used all throughout the night.

New Years Eve, my kids wanted to watch the ball drop on TV - the TV just stopped working at night and we were left with nothing to do. Apparently it is a common issue with the TV type.

There is no way to warm the shower up before getting in - the handle is at the far end of the shower with no way to move the handle beforehand.

This was an expensive stay - we used Choice Points and tacked on another stay through Hotels.com. We expected far more.

Friends_and_family Family

6/10

Pleasant

04 Jan 2026

Johnna

The floor was dirty...it had used q-tips and dust on the floor.

There was one small trash can in the bathroom, mind you we had 4 people in the room.

Leisure Friends

10/10

Exceptional

01 Jan 2026

Elizabeth

Staff was super friendly, room was very clean, quiet, and affordable!

Leisure Self

10/10

Exceptional

01 Jan 2026

William

Good all around

4/10

Poor

31 Dec 2025

Lauren

It was incredibly loud in the hallways. Linens chute, ice maker are right next to rooms in narrow hallway. Loud noise at 10 pm, 2 am, 5 am!!!

10/10

Exceptional

30 Dec 2025

Ryan

Great staff and accommodations

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Caitlyn

Great sized room for NYC. Clean and modern. Friendly staff. Nice bar/restaurant available. Perfect location for exploring Manhattan.

Leisure Family_with_children

8/10

Excellent

29 Dec 2025

Thomas

Yes yes

Leisure Family

10/10

Exceptional

28 Dec 2025

Ashley

Recommend.

10/10

Exceptional

27 Dec 2025

Jenny

The room was clean, the staff were all attentive, and the location was perfect.

Leisure Family

10/10

Exceptional

27 Dec 2025

DeAnna

The staff including Chelsea and Justin were so great. The room was clean and the bed was comfortable. Walkable to great restaurants, MSG and bars.

10/10

Exceptional

25 Dec 2025

Carol

Great spot for the price

Leisure Partner

2/10

Poor

18 Dec 2025

Justin

I stayed at the Cambria Hotel Chelsea and unfortunately had a bad experience. The hotel room was dirty, with surfaces covered with dust and the in-room couch having a large stain on it. What's worse is that I accidentally left an article of clothing when I left and called later to have them check to see if it had been found by housekeeping. They told me to call back as housekeeping had left, but they would make a report. After calling back the next day I was told they would look into it and give me a call. After a day with no call, I called back and a woman told me she would personally look into it and call me back within 30-60min. She never called back. I called again the next day and the man who answered the phone was extremely rude and told me that if I hadn't heard anything by now, then the article of clothing was \"gone\". I called Choice Hotels customer service and the woman on the phone told me NO report had ever been filed regarding the lost property, despite Cambria staff telling me one had been filed. She then gave me the Hotel Manager's email to reach out for a resolution and he never replied. I get leaving an item is not the fault of the property, but the way the staff acted towards the situation is downright shady and poor customer service. I will avoid Choice Hotels in the future and if you are looking for a clean, honest hotel to stay at, I'd suggest you avoid this one.

Business Self

10/10

Exceptional

17 Dec 2025

Michelle

Clean and quiet hotel, and it did not feel crowded despite it being a couple weeks before Christmas. Loved the area - close to the subway, great restaurants and shopping. We would definitely stay here again!

Leisure Friends

10/10

Exceptional

14 Dec 2025

Debbie

Room was clean and comfy

Friends_and_family Friends

10/10

Exceptional

13 Dec 2025

Faruk

Staff, cleanliness, friendliness

Leisure Family

8/10

Excellent

30 Nov 2025

Thomas

Convenient location.

Friends_and_family Friends

10/10

Exceptional

30 Nov 2025

Abiodun Gabriel

Very cleaned room. and it was more of a great hotel and conducive room than it was displayed online.
All the staff are very friendly and always at our service for any requests.

Leisure Family_with_children

10/10

Exceptional

28 Nov 2025

Donald B

My room was comfortable, the bed good and the AC worked well. The latter is often an issue for me as I like a cool room to sleep. It was quiet for the most part, except the doors of the other rooms tend to slam shut with a bang. I wish they served breakfast, but there are good options near by. I would stay there again.

Business_and_leisure Self