Hampton Inn Manhattan

Hampton Inn Manhattan - Chelsea

United States , New York Area - NY
NEW YORK, 108 West 24Th Street
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100 reviews shown

4/10

Poor

27 Jun 2026

Tejaswi

We didn't feel safe at all. Lost some cash money from our room as well. We have filed a complaint about the stolen items from our room but no action taken.

Family

10/10

Exceptional

26 Jun 2026

Tracy

Clean

Self

10/10

Exceptional

25 Jun 2026

Latif

The room was very clean and comfortable. The hotel is also centrally located to all of the shopping in Chelsea

Self

10/10

Exceptional

21 Jun 2026

very nice staff

Family_with_children

8/10

Excellent

20 Jun 2026

Quirino

Buena servicio y limpieza, el edificio necesita mantenimiento.

Family_with_children

8/10

Excellent

19 Jun 2026

Veronica

The room was clean and hotel was immaculate. Breakfast had really good options. Great area and my only complaint was the elevators took for ever and due to my husband having a bad knee was a lil stressful.

8/10

Excellent

19 Jun 2026

Janice

I stay at Hampton Inn so I know what to expect they're all pretty much the same. I think this one off is value for your money but I could have probably scored another hotel in the same area for similar rate. The reason I have qualms about this one is that when we first checked in late and tired only one of two elevators was working and it was a busy night so that was awkward. And all fairness it got fixed the next day went out of order again briefly but was running for most of our stay. Another problem was for some strange reason on a Saturday night are hot water failed. I found that out about an hour before I had to go to a scheduled event when I tried to take a shower. Now again the staff was amazing and a young man came right up and somehow fixed it miraculously from the room instead of having to go into the mechanicals. So that was very encouraging. But why did it happen? No one seems to know and I didn't inquire further. So that could have been a real problem if I had discovered that closer to one I had to leave the hotel. Finally the first morning Saturday morning the breakfast was fair. Really fair. The potatoes were really strange like cold hard leftover French fries. However the breakfast was excellent the next day. The only reason I'm so picky is because I stayed a lot of Hampton Inns and let me tell you the breakfast is usually tremendous. I'm finally the staff was amazing. They were all great and I really think that if service and responsiveness is what you also w

Partner

10/10

Exceptional

17 Jun 2026

Michelle

This is hands down one of my favorite hotels - and as my premium status attests, I stay at a lot of hotels! The less than stellar rating for this place doesn't make sense because between the price, location, incredible staff, larger than typical NYC sized rooms, and solid breakfast... I can't I'm staying anywhere else on my next NYC visit. This hotel is clean, safe and most importantly QUIET. I did not hear my neighbors or the street at all! Highly, unreservedly recommend!

Self

6/10

Pleasant

15 Jun 2026

Monica

Although our rooms had adequate a/c, the lobby was usually very warm. Additionally for 2 of the 3 days we were there, only one elevator was working and it creaked! Also the a/c in our room was very loud. Staff was friendly and helpful

Family

2/10

Poor

15 Jun 2026

Paul

The place was dirty, I had a cockroach in my room. I also have a picture of it. The water and the shower was not hot at all. I’m very unhappy.

Self

10/10

Exceptional

14 Jun 2026

Lian

Warm service

Family

6/10

Pleasant

14 Jun 2026

Stephanie

It was super hot in the lobby and the breakfast area and the halls outside the rooms. Only one elevator was working and we ended up having to use the stairs to the 7th floor due to the long wait. We did appreciate the friendly staff especially the lady working the breakfast each morning.

Family

10/10

Exceptional

11 Jun 2026

Megan

Staff was so kind and helpful! Room was clean and as described. Thank you!

Friends

10/10

Exceptional

11 Jun 2026

Sharon

Everything as needed. Comfy bed and great pillows. Great breakfast. Wish there was a microwave in room. Noisy street but to be expected. Would stay again.

Friends

6/10

Pleasant

11 Jun 2026

Brian P.

I did not enjoy a great stay on the ninth floor.
The A/C unit rattled and the fan created a racket throughout the day and night, but produced a comfortable temperature.
There was no hot water in the room.
Luke warm shower and sink were reported to the staff as well as the fan.
Bed was great
Room was spacious, clean and enjoyable.
Staff were helpful.
Lobby was comfortable and inviting.
Location is great for attending our annual event.

Self

6/10

Pleasant

09 Jun 2026

Marisela

Lobby was so hot no air conditioning.
Rooms are okay

4/10

Poor

08 Jun 2026

Thomas

Could hear the lift going up and down all night. Very noisey.

Partner

8/10

Excellent

04 Jun 2026

Douglas

The staff were very kind and friendly. They checked to inquire about satisfaction with the hotel and how my stay was going in the City! At first I thought it was a bot, but it was the front desk staff!

I had to extend my stay by two days, because a couple blocks from the hotel I tripped over uneven pavement and fell the wrong way which resulted in a fractured rib. They were able to keep me in the same room and promptly reset my door keys as each extension became effective.

Especially kind, empathetic and helpful were Betsy, Melvin, Sharon, and Alethea!! Thanks so much for your service and to the housekeeper who tidied up when I requested.

Self

8/10

Excellent

03 Jun 2026

Laura

Very helpful staff and incredibly well located hotel. We had a wonderful stay.

Family

2/10

Poor

03 Jun 2026

Katherine

This property is in a great location but dangerously unmaintained.

During my stay I was given a room that the bathroom floor had recently undergone tile replacement. The marble (poor choice for wet surface) floor tiles had not been cleaned after installation (had a white film of grout) on the surface...I discovered while exiting the shower and sliding accross the floor landing on my butt! They sent up a maintenance guy to clean the floors and offered me a 20% discount off my stay, and some stay points.

The next morning the elevator broke down and I was stuck inside the elevator until the fire department was called and I was rescued 45 min later. I was told someone from Ritz management would contact me...I still have NOT been contacted.

My sister stayed in another room and had to be relocated because the thermostat in the room was missing and the carpet was musty.

Overall this hotel is in VERY BAD SHAPE!

Family

6/10

Pleasant

02 Jun 2026

Seyyed Mohammad Ali

There's only one elevator functional which was always occupied by the staff and their equipments. The hotel is not well maintained as well.
However, the staff are very welcoming and the breakfast is great!

Partner

8/10

Excellent

01 Jun 2026

Terri

The hotel could use some updates and the rooms are small but it was clean and the staff was very friendly. We felt safe. We would stay there again.

Partner

6/10

Pleasant

31 May 2026

Robert

The day prior to our scheduled check-in, I called to inform the staff that we were flying in on a red eye and would be checking-in early in the morning. When we arrived we were told there was no note on file and that they counted the stay as a no show (after we already paid for the night & called ahead of time).

Staff onsite was able to rectify the situation but the initial oversight caused unnecessary delays after a long day of travel. Just a note of caution to anyone who finds themselves in a similar situation.

Partner

6/10

Pleasant

30 May 2026

Tracy

When we arrived we were early. The option to check our bags until the rooms were ready was nice. The person who greeted us when we checked our bags was very pleasant and told us when the rooms were ready was ready the bags would be brought up and be wait in for us. We came back to the hotel when it was time to check in and the individual acted as if we were a nuisance. Our luggage was in a locked room in the breakfast area and not our room. Not a huge issue, but not what was promised.
The elevators are painfully slow. We waited 10 minutes in the lobby for one to finally get there. When we got to the floor we were hit with a heavy perfumed smell from floor cleaner I guess? The room also had the same odor. As someone who is very sensitive to artificial odors which can cause breathing issues this was not at all acceptable.
The beds were comfortable enough.
The breakfast offerings weren’t great. We chose to go out to eat.
The QR welcome info contained no useful info about checkout procedures or time.
When we were leaving the staff had a door off a room, and trash filled the hallways which were very narrow making it necessary to take large steps over and around bags.
All in all it got the job done, but I won’t be back.

Friends_and_family Friends

8/10

Excellent

30 May 2026

Susan

Great location outside of the typical touristy areas. Clean and decent size room. I wouldn't ask the front desk for NY restaurant suggestions, though!! I'm a NYer and asked for a few and was told Red Lobster!! Do your own research for that! Our stay was perfectly fine and would return.

Friends

10/10

Exceptional

28 May 2026

Aaron

Great place to stay, clean room and great staff

Friends_and_family Family

6/10

Pleasant

27 May 2026

Won

So so.

Family

6/10

Pleasant

27 May 2026

Paulette

N/a

Partner

6/10

Pleasant

27 May 2026

Melina

Great location, older hotel with signs of wear. Stayed for three nights and had no issues besides traffic for the elevator that is rather old. Breakfast was very simple but they are transparent about that. No major issues besides a vacant hotel room beside the one I stayed at that looked like it was in the process of being cleaned/ refurbished and two big bags of the previous guest's trash sitting there holding the door open for several days. I think staff should have cleared out that trash much sooner.

Partner

10/10

Exceptional

26 May 2026

Inetha

No complaints! Everything was perfect

Partner

10/10

Exceptional

26 May 2026

Anil

Good value for money.

Family

10/10

Exceptional

25 May 2026

Sherry

The hotel was at a great location for our trip. The staff was very helpful and made us feel very welcome. The hotel was very clean and well appointed. Would definitely stay here again.

Family

6/10

Pleasant

25 May 2026

harsimarpreet

Amazing service

Family_with_children

6/10

Pleasant

24 May 2026

Rafael

Small room typical of new york. Good breakfast. Helpful staff. Good location.

Self

10/10

Exceptional

23 May 2026

Adriana

Really good

Friends

8/10

Excellent

22 May 2026

Dong

Good value for lower west side area of NYC. Walking distance to Flatiron and Chelsea Market. Subway was only a block and half away. Staff was courteous and responsive. Stay was pleasant even while some remodeling was being done. Luckily our room was completed already with new matresses and wall art. Room sizes and hallways a little small typical for NYC though. Overall stay was pleasant we would stay there again if presented with an opportunity.

Friends_and_family Family

2/10

Poor

22 May 2026

Carlos Javier

Horrible mala atención y cobran de mas

Friends_and_family Family

2/10

Poor

22 May 2026

Phoenix Gabrielle

It was the worst 8 night stay of my life. The hotel under construction with no notice. I worked nights but 1st two nights no sleep because they were drilling on the other side of my wall- curtains broken-sink leaked on bathroom floor. They moved me and the next room had no air conditioning for the whole day. The manager wouldn’t discount my room or stay although I didn’t sleep for 1st 2 days and had a gallery I was installing till late hours and opening night on no sleep. Them same thing for my last two days- drilling in my walls and wanted to move me for the 3rd time. Manager once again very inconsiderate and offered no discount or free rooms since 4 nights of no sleep and paying high prices for no care and consideration for the guests.

Self

10/10

Exceptional

20 May 2026

Susana

El personal de limpieza era buenísimo y la ubicación del hotel era espectacular. Lo único malo es que a veces solo funcionaba un elevador y tardabas bastante en bajar al lobby o subir a tu habitación.

Partner

10/10

Exceptional

19 May 2026

Diana

Very helpful staff and excellent location had a great time!

Family

10/10

Exceptional

18 May 2026

Alex

Clean room and friendly staff.

6/10

Pleasant

17 May 2026

Marihury

The staff was excellent. Very nice and very helpful. However, the place needs remodeling and a good deep cleaning. The room smelled like feet and dirty head. I would not stay here again because I am very delicate about cleanliness so maybe keep that in mind. The chairs at the cafeteria area are so worn out. Overall I would give this place a 6/10 which is unfortunate because the staff is truly good.

Partner

8/10

Excellent

12 May 2026

Paola

Estuvo bien, la ubicación fue lo mejor. El desayuno no nos gustó nada la verdad y todo estaba frío, pero la persona a cargo del desayuno era muy amable. El personal fue amable, pero hubo una persona en recepción que no fue muy paciente con nosotros cuando tuvimos dudas. Sin embargo, lo recomiendo si se van a quedar solo para dormir y salir a la aventura.

Partner

4/10

Poor

12 May 2026

Andrew

Property was ongoing room upgrades, extremely noisy in the morning (early). No real facilities for a later in the evening arrival. Value for money, debatable

Self

8/10

Excellent

06 May 2026

Elizabeth Anne

This was my second time staying at this hotel as my first experience with this hotel was good. There a a few points that need to be upgraded at this hotel for example, the bathrooms, hallways and the doors to the room. It is an old hotel that needs a update. The breakfast was very good and the staff was very friendly and helpful. I would stay here again as the location and price point were great.

10/10

Exceptional

05 May 2026

Austin

I’ll keep this short everything was perfect, will definitely be staying here again

Friends

10/10

Exceptional

03 May 2026

James

They have valet parking

Family_with_children

8/10

Excellent

03 May 2026

william

El hotel comodo y bien ubicado

Partner

10/10

Exceptional

02 May 2026

Cynthia

Our room was great! Breakfast was good and staff excellent!

Partner

10/10

Exceptional

01 May 2026

sunho

It was very clean and good location

10/10

Exceptional

01 May 2026

Susy

Clear room

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

Lisa

Great location, clean rooms, and helpful staff.

Family_with_children

10/10

Exceptional

28 Apr 2026

Patricia

We had a lovely stay.

Friends

6/10

Pleasant

28 Apr 2026

KARIN

Was not the best hotel but was not the worst. The hotel is in desperate need of an update but was clean. My overall opinion is that if you have the means to spend another couple hundred dollars I would pick another hotel instead of this one. I got a good deal through hotels.com but for the price just wasn't worth it for me to stay here again if given the option when coming back to stay in the city.
Pros: location is good and a little off main road so not too noisy but sirens could still be heard, staff were nice and helpful, free breakfast was good with the usual basic options, and room was clean but was only serviced one of our three nights.
Cons: The entrance is a major tripping hazard, like the floor is caving in but covered with rugs, room linens were fine but the pillows were paper thin and I had to combine 4 to make even one decent pillow, the bed was not comfortable and felt like sleeping on a piece of plywood, need to upgrade the toiletry options - hate the bar soaps, the bathroom had a huge mirror vanity that blocked the only outlet in there, and finally the elevator was very sketchy and we even got stuck in it once on our way down to the lobby (the elevator alarm was going off all morning so this must have been an ongoing issue that day and from what I could tell from the markings on the permit card inside elevator was the last inspection was done in 2022)

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

Kristen

Good breakfast clean room and bathroom attentive and friendly staff

8/10

Excellent

27 Apr 2026

Shari

Good stay & friendly staff. Property is dated and needs repairs, including the old & slow elevators.

Friends_and_family Friends

8/10

Excellent

27 Apr 2026

Brian

Nice hotel in Chelsea area. Only about 8 rooms per floor. Area can be noisy with vehicle traffic/emergency vehicles but it’s like that everywhere in Manhattan really. Staff put out lemonade mid day in the lobby which was nice, and there were plenty of breakfast options to keep the kids satisfied. Had a great stay.

10/10

Exceptional

25 Apr 2026

Brandon

The staff was great. They were really nice and comforting.

Self

10/10

Exceptional

24 Apr 2026

Fernando

The hotel is a good choice because the location is near subways stations. The breakfast area is a little bit small but it is ok. The staff is very kindly and helpful.

Family_with_children

8/10

Excellent

23 Apr 2026

Robin

The room was really clean and well air conditioned, the staff were very friendly, helpful and professional, the breakfast was very good and we hope to stay at the hotel again.

Partner

6/10

Pleasant

19 Apr 2026

Susan

Loud room air conditioners. Urine on bedspread. Breakfast sub par. Broken elevator. Staff very helpful and friendly! Not up to Hampton Inn standard.

Friends_and_family Friends

10/10

Exceptional

18 Apr 2026

rebecca

Staff = AMAZING and friendly

Family_with_children

8/10

Excellent

18 Apr 2026

David

Room was clean, breakfast was good. My only complaint is that the bed was not comfortable.

Partner

6/10

Pleasant

17 Apr 2026

Kaylee

One elevator didn’t work the whole time and the other one was iffy. Was on the 12th floor so was frustrating. The “fire” emergency lights were on our floor were on all night. It’s an older hotel. Overall, clean room in a good location.

Family

4/10

Poor

15 Apr 2026

Karen

Dissapointed in this hotel. Had expected better. Stained carpets. Only one lift out of 2 working thoughout our stay, 3 nights. This led to over 10 minute waits at times. Staff advised on check in that it would be fixed the day after check in then on our last day were heard to tell other guests it had broken the day before with kids jumping in it? Not ideal in a 20 story hotel.

Friends_and_family Family

8/10

Excellent

12 Apr 2026

Claudia

Clean and rooms big enough for 4 adults. Would recommend

10/10

Exceptional

11 Apr 2026

Evelyn

I love th experience

10/10

Exceptional

11 Apr 2026

Albert

Everything was great

Family

4/10

Poor

09 Apr 2026

shawn

Oof, avoid, minimal sleep, super loud, doors slamming and people yelling all through the night. This hotel seems to function as something other than just a hotel, longer term ‘residents’ I suspect partying into the night. Overpriced even though cheap. Breakfast about as gross as you might expect considering price :/

8/10

Excellent

08 Apr 2026

LEE

For we older folks - the toilets are very low.
Had to turn fridge to 7 to get it cold. Had an odor.
High pressure water in shower, but no hand held.
There is no pool at this location.
Kitchen is rather small for such a large hotel. We took our breakfasts back to our room.
The did change breakfast selections out each day.
Only 2 elevators, small but they are very fast. There is 20 floors so you will make a lot of stops during busy times.
They only have 1 bell hop cart in a hotel with 20 floors.
It is the best looking property on that street.
Subway is around the corner...3 minute walk.
Some restaurants and CVS within walking distance.

Family

10/10

Exceptional

08 Apr 2026

Denise

Very clean and good location. Big breakfast!

Self

6/10

Pleasant

07 Apr 2026

Conner

The elevator isn’t very promising. You’ll hit your floor and it shakes all the way up and down…then it will not bring you to the floor the first time you hit the button. Our room was on the 19th floor and it brought us to the 20th. Wanted to go to the lobby…brought us to the basement area

4/10

Poor

06 Apr 2026

Jean

Old and expensive
Location fine
Breakfast just okay

Family

10/10

Exceptional

05 Apr 2026

Lisa

Small minor fixes needed but overall very clean and as usual Hampton never let me down. Perfect location. Staff was amazing. The OJ at breakfast was definitely watered down to almost nothing but otherwise everything was great.

10/10

Exceptional

05 Apr 2026

David Francisco

Great location. The staff is very nice and attentive

10/10

Exceptional

05 Apr 2026

Lauren

AC was great- staff was very polite and excellent

Friends

6/10

Pleasant

04 Apr 2026

Jennifer

Was a quick stay. Staff was super nice but the hotel needs an update

Family

8/10

Excellent

03 Apr 2026

Catherine

Location of the hotel was fabulous. Close Trader Joes, train station and restaurants. Staff was great, really enjoyed their attentiveness. Only drawback was their breakfast, they had the waffles, eggs but wished they had more yogurt and fresh fruit... but then again, it's New York, there are plenty of breakfast places to go eat. Overall, I would definitely come back and stay here next time I visit the Big Apple.

Friends_and_family Family

6/10

Pleasant

02 Apr 2026

Karin

The breakfast was disappointing. After comparing it to many other Hampton inn breakfasts, it was lacking in many ways. Limited options (mostly carbs only), and by 9:30 there was no fruit left. Also, there was no yogurt or dairy products. Staff seemed too minimal, as good food was not replenished and trash cans were overflowing. Moon-hit beverage options consisted of water and kiwi-strawberry vitamin water only. No other juices in the juice machine available.
Room was okay but needed some updating. Some colorful touches would’ve made it look more up to date and hallways had a bit of a musty odor.

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

Emanuelle Rose

Everything was amazing, all the employees are polite too

Family

10/10

Exceptional

01 Apr 2026

Luis

Everything was great and would stay here again!

Friends_and_family Friends

8/10

Excellent

01 Apr 2026

Jonathan

Everything was good but the hotel had only one operating elevator for the entire 5 days we were there, which caused for long waits as we were on the 17th floor.

10/10

Exceptional

31 Mar 2026

Ashley

Staff was extremely sweet and helpful. They were very welcoming.

Friends

8/10

Excellent

30 Mar 2026

Betsy

Yes

6/10

Pleasant

29 Mar 2026

Laura

Breakfast and coffee were bad, we ate out daily. Everything is rundown and in need of refurbishment. Rooms are small, heat and cooling was fine. Beds were okay but not good. Location is good, close to subway and several good eateries. Staff were very nice and responsive. All said, we'd try somewhere else next time since we paid for breakfast we couldn't eat.

Family

4/10

Poor

28 Mar 2026

monique

Room was clean however the front desk employees were not very welcoming or friendly. I had to call twice for shower gel, called at 1pm to have the room cleaned and was told by the receptionist “it is not every day that the room is cleaned but I will tell housekeeping.” Not a good answer. Need more that 1 person for breakfast

Family

6/10

Pleasant

23 Mar 2026

Abril

Did not have any pets - first time staying here and it will be the last one - not because of anything that happened, it is just that this hotel it’s not to my standards - my fault.

6/10

Pleasant

23 Mar 2026

rita

Simple and clean

Self

10/10

Exceptional

23 Mar 2026

Kirk

Front desk staff was very friendly and extremely helpful.

10/10

Exceptional

22 Mar 2026

Theodora

Yes

Self

8/10

Excellent

21 Mar 2026

Ellena

We recently stayed at Hampton Inn Manhattan-Chelsea. Let's break this down:

Rooms: comfortable, decent size (family of 4 = 3 adult-sized & 1 tween) in a double queen bed room, bathroom was a bit tight but we made it work, lots of readily available hot water (definite must as the Temps with windchill was in the TEENS), popcorn ceilings, small closet (barely fit our 4 winter coats)

Complimentary HOT breakfast: daily offering included some egg dish (scrambled or omlette), some meat dish (a type of sausage), some carb (potatoes or French toast); oatmeal, make your own waffle, cereal, yogurt, toast/bagel, muffins, juices, coffee & tea. Not blow your mind amazing, but well stocked/re-filled often and did the job to prep us for a busy day of sightseeing. They also had grab & go breakfast bags at the front counter if you didn't have time to sit & eat which is a nice touch and afternoons had a hot chocolate station set up by the elevator. The seating area also remained open throughout the day so if you wanted a meal of takeout or to reheat leftovers (as the microwave was accessible here), you had a nice place to sit and relax.

Service: we don't need much but the service was impeccable and very attentive. All the staff are nice and always asking if we need anything. We left the "do not disturb" tag out all day once and they left us a note to ask for ANYTHING we needed. In all the hotels I have ever stayed at and done this - no one else has EVER done that.

Location: PERFECT

Family_with_children

4/10

Poor

20 Mar 2026

Agyeman

Terrible. No value for money

Self

10/10

Exceptional

16 Mar 2026

Julio César

Good location in Chelsea, very convenient for walking and close to the subway. The hotel is simple but comfortable, and the breakfast is modest but adequate. One small issue is that the bottled water in the room was not complimentary and this was not clearly indicated, which was a bit confusing. Overall a good practical option for a short stay in Manhattan.

Self

10/10

Exceptional

10 Mar 2026

Sandra

Great stay and staff was very pleasant

8/10

Excellent

09 Mar 2026

JACQUELINE

Not a bad hotel to stay at ! It just needs some updates ! Great staff

Family

8/10

Excellent

09 Mar 2026

Ainsley

The breakfast was ok.

Partner

10/10

Exceptional

08 Mar 2026

Tim

First time tourist to NYC (three days/two nights) and picked the Hampton Inn for it's location, reviews and price. We loved our visit to New York and intend to make it an occasional thing, and will make Hampton our regular pick for lodging.

Partner

10/10

Exceptional

08 Mar 2026

Cesar

Excellent service

Friends_and_family Family

10/10

Exceptional

03 Mar 2026

Jossalyn

Good space

10/10

Exceptional

02 Mar 2026

Sydney

This hotel was perfect for us. Nearby amtrack station. Very clean. Front desk was nice. Breakfast included. Great, safe location. For the price, it’s not fancy by any means but it’s a great value. I’d say here again.

Family