Hampton Inn Manhattan

Hampton Inn Manhattan - Chelsea

United States , New York Area - NY
NEW YORK, 108 West 24Th Street
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100 reviews shown

10/10

Exceptional

03 May 2026

James

They have valet parking

Family_with_children

8/10

Excellent

03 May 2026

william

El hotel comodo y bien ubicado

Partner

10/10

Exceptional

02 May 2026

Cynthia

Our room was great! Breakfast was good and staff excellent!

Partner

10/10

Exceptional

01 May 2026

sunho

It was very clean and good location

10/10

Exceptional

01 May 2026

Susy

Clear room

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

Lisa

Great location, clean rooms, and helpful staff.

Family_with_children

10/10

Exceptional

28 Apr 2026

Patricia

We had a lovely stay.

Friends

6/10

Pleasant

28 Apr 2026

KARIN

Was not the best hotel but was not the worst. The hotel is in desperate need of an update but was clean. My overall opinion is that if you have the means to spend another couple hundred dollars I would pick another hotel instead of this one. I got a good deal through hotels.com but for the price just wasn't worth it for me to stay here again if given the option when coming back to stay in the city.
Pros: location is good and a little off main road so not too noisy but sirens could still be heard, staff were nice and helpful, free breakfast was good with the usual basic options, and room was clean but was only serviced one of our three nights.
Cons: The entrance is a major tripping hazard, like the floor is caving in but covered with rugs, room linens were fine but the pillows were paper thin and I had to combine 4 to make even one decent pillow, the bed was not comfortable and felt like sleeping on a piece of plywood, need to upgrade the toiletry options - hate the bar soaps, the bathroom had a huge mirror vanity that blocked the only outlet in there, and finally the elevator was very sketchy and we even got stuck in it once on our way down to the lobby (the elevator alarm was going off all morning so this must have been an ongoing issue that day and from what I could tell from the markings on the permit card inside elevator was the last inspection was done in 2022)

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

Kristen

Good breakfast clean room and bathroom attentive and friendly staff

8/10

Excellent

27 Apr 2026

Shari

Good stay & friendly staff. Property is dated and needs repairs, including the old & slow elevators.

Friends_and_family Friends

8/10

Excellent

27 Apr 2026

Brian

Nice hotel in Chelsea area. Only about 8 rooms per floor. Area can be noisy with vehicle traffic/emergency vehicles but it’s like that everywhere in Manhattan really. Staff put out lemonade mid day in the lobby which was nice, and there were plenty of breakfast options to keep the kids satisfied. Had a great stay.

10/10

Exceptional

25 Apr 2026

Brandon

The staff was great. They were really nice and comforting.

Self

10/10

Exceptional

24 Apr 2026

Fernando

The hotel is a good choice because the location is near subways stations. The breakfast area is a little bit small but it is ok. The staff is very kindly and helpful.

Family_with_children

8/10

Excellent

23 Apr 2026

Robin

The room was really clean and well air conditioned, the staff were very friendly, helpful and professional, the breakfast was very good and we hope to stay at the hotel again.

Partner

6/10

Pleasant

19 Apr 2026

Susan

Loud room air conditioners. Urine on bedspread. Breakfast sub par. Broken elevator. Staff very helpful and friendly! Not up to Hampton Inn standard.

Friends_and_family Friends

10/10

Exceptional

18 Apr 2026

rebecca

Staff = AMAZING and friendly

Family_with_children

8/10

Excellent

18 Apr 2026

David

Room was clean, breakfast was good. My only complaint is that the bed was not comfortable.

Partner

6/10

Pleasant

17 Apr 2026

Kaylee

One elevator didn’t work the whole time and the other one was iffy. Was on the 12th floor so was frustrating. The “fire” emergency lights were on our floor were on all night. It’s an older hotel. Overall, clean room in a good location.

Family

4/10

Poor

15 Apr 2026

Karen

Dissapointed in this hotel. Had expected better. Stained carpets. Only one lift out of 2 working thoughout our stay, 3 nights. This led to over 10 minute waits at times. Staff advised on check in that it would be fixed the day after check in then on our last day were heard to tell other guests it had broken the day before with kids jumping in it? Not ideal in a 20 story hotel.

Friends_and_family Family

8/10

Excellent

12 Apr 2026

Claudia

Clean and rooms big enough for 4 adults. Would recommend

10/10

Exceptional

11 Apr 2026

Evelyn

I love th experience

10/10

Exceptional

11 Apr 2026

Albert

Everything was great

Family

4/10

Poor

09 Apr 2026

shawn

Oof, avoid, minimal sleep, super loud, doors slamming and people yelling all through the night. This hotel seems to function as something other than just a hotel, longer term ‘residents’ I suspect partying into the night. Overpriced even though cheap. Breakfast about as gross as you might expect considering price :/

8/10

Excellent

08 Apr 2026

LEE

For we older folks - the toilets are very low.
Had to turn fridge to 7 to get it cold. Had an odor.
High pressure water in shower, but no hand held.
There is no pool at this location.
Kitchen is rather small for such a large hotel. We took our breakfasts back to our room.
The did change breakfast selections out each day.
Only 2 elevators, small but they are very fast. There is 20 floors so you will make a lot of stops during busy times.
They only have 1 bell hop cart in a hotel with 20 floors.
It is the best looking property on that street.
Subway is around the corner...3 minute walk.
Some restaurants and CVS within walking distance.

Family

10/10

Exceptional

08 Apr 2026

Denise

Very clean and good location. Big breakfast!

Self

6/10

Pleasant

07 Apr 2026

Conner

The elevator isn’t very promising. You’ll hit your floor and it shakes all the way up and down…then it will not bring you to the floor the first time you hit the button. Our room was on the 19th floor and it brought us to the 20th. Wanted to go to the lobby…brought us to the basement area

4/10

Poor

06 Apr 2026

Jean

Old and expensive
Location fine
Breakfast just okay

Family

10/10

Exceptional

05 Apr 2026

Lisa

Small minor fixes needed but overall very clean and as usual Hampton never let me down. Perfect location. Staff was amazing. The OJ at breakfast was definitely watered down to almost nothing but otherwise everything was great.

10/10

Exceptional

05 Apr 2026

David Francisco

Great location. The staff is very nice and attentive

10/10

Exceptional

05 Apr 2026

Lauren

AC was great- staff was very polite and excellent

Friends

6/10

Pleasant

04 Apr 2026

Jennifer

Was a quick stay. Staff was super nice but the hotel needs an update

Family

8/10

Excellent

03 Apr 2026

Catherine

Location of the hotel was fabulous. Close Trader Joes, train station and restaurants. Staff was great, really enjoyed their attentiveness. Only drawback was their breakfast, they had the waffles, eggs but wished they had more yogurt and fresh fruit... but then again, it's New York, there are plenty of breakfast places to go eat. Overall, I would definitely come back and stay here next time I visit the Big Apple.

Friends_and_family Family

6/10

Pleasant

02 Apr 2026

Karin

The breakfast was disappointing. After comparing it to many other Hampton inn breakfasts, it was lacking in many ways. Limited options (mostly carbs only), and by 9:30 there was no fruit left. Also, there was no yogurt or dairy products. Staff seemed too minimal, as good food was not replenished and trash cans were overflowing. Moon-hit beverage options consisted of water and kiwi-strawberry vitamin water only. No other juices in the juice machine available.
Room was okay but needed some updating. Some colorful touches would’ve made it look more up to date and hallways had a bit of a musty odor.

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

Emanuelle Rose

Everything was amazing, all the employees are polite too

Family

10/10

Exceptional

01 Apr 2026

Luis

Everything was great and would stay here again!

Friends_and_family Friends

8/10

Excellent

01 Apr 2026

Jonathan

Everything was good but the hotel had only one operating elevator for the entire 5 days we were there, which caused for long waits as we were on the 17th floor.

10/10

Exceptional

31 Mar 2026

Ashley

Staff was extremely sweet and helpful. They were very welcoming.

Friends

8/10

Excellent

30 Mar 2026

Betsy

Yes

6/10

Pleasant

29 Mar 2026

Laura

Breakfast and coffee were bad, we ate out daily. Everything is rundown and in need of refurbishment. Rooms are small, heat and cooling was fine. Beds were okay but not good. Location is good, close to subway and several good eateries. Staff were very nice and responsive. All said, we'd try somewhere else next time since we paid for breakfast we couldn't eat.

Family

4/10

Poor

28 Mar 2026

monique

Room was clean however the front desk employees were not very welcoming or friendly. I had to call twice for shower gel, called at 1pm to have the room cleaned and was told by the receptionist “it is not every day that the room is cleaned but I will tell housekeeping.” Not a good answer. Need more that 1 person for breakfast

Family

6/10

Pleasant

23 Mar 2026

Abril

Did not have any pets - first time staying here and it will be the last one - not because of anything that happened, it is just that this hotel it’s not to my standards - my fault.

6/10

Pleasant

23 Mar 2026

rita

Simple and clean

Self

10/10

Exceptional

23 Mar 2026

Kirk

Front desk staff was very friendly and extremely helpful.

10/10

Exceptional

22 Mar 2026

Theodora

Yes

Self

8/10

Excellent

21 Mar 2026

Ellena

We recently stayed at Hampton Inn Manhattan-Chelsea. Let's break this down:

Rooms: comfortable, decent size (family of 4 = 3 adult-sized & 1 tween) in a double queen bed room, bathroom was a bit tight but we made it work, lots of readily available hot water (definite must as the Temps with windchill was in the TEENS), popcorn ceilings, small closet (barely fit our 4 winter coats)

Complimentary HOT breakfast: daily offering included some egg dish (scrambled or omlette), some meat dish (a type of sausage), some carb (potatoes or French toast); oatmeal, make your own waffle, cereal, yogurt, toast/bagel, muffins, juices, coffee & tea. Not blow your mind amazing, but well stocked/re-filled often and did the job to prep us for a busy day of sightseeing. They also had grab & go breakfast bags at the front counter if you didn't have time to sit & eat which is a nice touch and afternoons had a hot chocolate station set up by the elevator. The seating area also remained open throughout the day so if you wanted a meal of takeout or to reheat leftovers (as the microwave was accessible here), you had a nice place to sit and relax.

Service: we don't need much but the service was impeccable and very attentive. All the staff are nice and always asking if we need anything. We left the \"do not disturb\" tag out all day once and they left us a note to ask for ANYTHING we needed. In all the hotels I have ever stayed at and done this - no one else has EVER done that.

Location: PERFECT

Family_with_children

4/10

Poor

20 Mar 2026

Agyeman

Terrible. No value for money

Self

10/10

Exceptional

16 Mar 2026

Julio César

Good location in Chelsea, very convenient for walking and close to the subway. The hotel is simple but comfortable, and the breakfast is modest but adequate. One small issue is that the bottled water in the room was not complimentary and this was not clearly indicated, which was a bit confusing. Overall a good practical option for a short stay in Manhattan.

Self

10/10

Exceptional

10 Mar 2026

Sandra

Great stay and staff was very pleasant

8/10

Excellent

09 Mar 2026

JACQUELINE

Not a bad hotel to stay at ! It just needs some updates ! Great staff

Family

8/10

Excellent

09 Mar 2026

Ainsley

The breakfast was ok.

Partner

10/10

Exceptional

08 Mar 2026

Tim

First time tourist to NYC (three days/two nights) and picked the Hampton Inn for it's location, reviews and price. We loved our visit to New York and intend to make it an occasional thing, and will make Hampton our regular pick for lodging.

Partner

10/10

Exceptional

08 Mar 2026

Cesar

Excellent service

Friends_and_family Family

10/10

Exceptional

03 Mar 2026

Jossalyn

Good space

10/10

Exceptional

02 Mar 2026

Sydney

This hotel was perfect for us. Nearby amtrack station. Very clean. Front desk was nice. Breakfast included. Great, safe location. For the price, it’s not fancy by any means but it’s a great value. I’d say here again.

Family

8/10

Excellent

02 Mar 2026

Julia

Clean room, the Check-in staff was good. It's in a good location, close to famous shops and tourist places.

Partner

10/10

Exceptional

02 Mar 2026

Casey

Great staff

8/10

Excellent

01 Mar 2026

Laura

Easy in, easy out. Clean room.

10/10

Exceptional

28 Feb 2026

Jadon

Great stay with a friendly staff.

Partner

10/10

Exceptional

28 Feb 2026

Curvie

I've stayed here a few times before.. Everything is always perfect. I will be back again!!!

10/10

Exceptional

27 Feb 2026

Susan Renee

Our room was extremely clean and we loved our location near the subway!

Partner

2/10

Poor

26 Feb 2026

Joel

The mayor of New York closed all traffic in the city so it was impossible to arrive as planned. Hotel was unwilling to help in any way

10/10

Exceptional

24 Feb 2026

John

Nice breakfast

6/10

Pleasant

24 Feb 2026

Julia

No parking lot, ballet parking offer about $90 to pay just for less than 8 hours

6/10

Pleasant

23 Feb 2026

Zhuleidy

Es demasiado pequeño y no está para nada actualizado, la única ventaja es que tiene muy buena ubicación.

Partner

10/10

Exceptional

22 Feb 2026

cody

Clean rooms and bathroom, staff was great and even let us use their dryer because the public dryer was out of service. Breakfast was good and fresh in the morning.

10/10

Exceptional

21 Feb 2026

diane

Nicey was very kind and helpful when a booking snafu happened. Thanks so much!

Friends_and_family Family

10/10

Exceptional

18 Feb 2026

Nandini

Excellent, clean, convenient to places, super helpful and friendly staff, unlimited coffee and tea, even had hot cocoa the night it was super cold, i love the staff and place, rooms clean beds, bathroom super clean. Will be visiting again soon

10/10

Exceptional

18 Feb 2026

Rebecca

Clean room helpful staff

10/10

Exceptional

17 Feb 2026

Jennifer

room was clean, staff was very helpful and the complimentary breakfast was delicious. I will be coming back to this location

Family_with_children

10/10

Exceptional

15 Feb 2026

Miyoshi

Great stay friendly staff

6/10

Pleasant

13 Feb 2026

Lorell

Cleaner room, first night I found dirty towels and blankets with candy and fruit wrappers on them. AC was not working the second day but staff was able to fix it.

Business Self

8/10

Excellent

07 Feb 2026

Michael Henry Lake

The front desk staff was really friendly and welcoming. Room was clean.

Leisure Partner

8/10

Excellent

06 Feb 2026

David W.

The staff were wonderful, very friendly and helpful. The room was great, breakfast was as well.

Business Family

6/10

Pleasant

03 Feb 2026

Amanda

Rooms were a bit tired and dated. Sheets could have used a really good wash or to just be retired all together. AC/Heater in the room was very loud when it kicked on, waking me up each time. Lobby restroom could have used a good clean and to fix the lock and slow flowing faucet.

10/10

Exceptional

01 Feb 2026

Mackenzi

My room was clean and the breakfast was nice and convenient. Extra Care like a hot cocoa station when I returned from a cold day was lovely

Leisure Self

6/10

Pleasant

31 Jan 2026

Ilia

The room had human hair (not mine) on the bed sheets and towels. Overall the hotel was okish for the price and location.

8/10

Excellent

30 Jan 2026

Marcy

Great location to my office and OTF. Breakfast was poor, but I wasn’t there for that.

10/10

Exceptional

29 Jan 2026

Shital

A great “budget” hotel in Chelsea area - close to Penn Station. They offer continental bfast until 10 am and checkout time is also later at noon. Overall a great stay.

10/10

Exceptional

29 Jan 2026

audie

the room was clean, bed very comfy, breakfast was awesome, many things to eat from scrambled eggs and sausages to healthy options like yogurt, muffins, fruit etc. staff super helpful and friendly and location excellent if you like walking (best way to see NYC) to Greenwich Village, Soho, Little Italy, Chinatown. For the price and amenities it's unbeatable.

Friends_and_family Family

10/10

Exceptional

29 Jan 2026

Emmelie

The room was clean and well taken care of. The complimentary breakfast was great each day and the staff was kind and helpful.

Business

10/10

Exceptional

29 Jan 2026

Jessica

Breakfast did not have gluten free options.

8/10

Excellent

28 Jan 2026

Amy

The staff were amazing! Very friendly and helpful. The location is great! Close to really good places to eat, close to subway lines, and it’s not as busy as areas like Times Square. The only downsides to our stay was the bed and pillows were not great, and they only had eggs 3 of the 7 days we were there. However the rest of the breakfast they offered was pretty decent. Coffee and tea bar 24/7 was really nice. Would stay here again for sure!

Leisure Partner

10/10

Exceptional

27 Jan 2026

Waldeni

Fantastic staff, room smelled so good, very clean, breakfast was delicious. Comfortable beds. Everything was excellent.

Leisure Family

10/10

Exceptional

27 Jan 2026

Elizabeth LaVon

Hotel is in the perfect spot for traveling Manhattan! We were able to pretty much go anywhere with having the hotel right there. We had such a nice stay too! Staff were very friendly & our room was kept clean everyday with fresh towels & fresh sheets. Breakfast was also a good spread of different options like eggs, some type of meat, & etc. Would definitely stay at this hotel again!

Leisure Partner

2/10

Poor

27 Jan 2026

Justin

The room was the most disgusting room I've ever stayed in

Business_and_leisure Partner

10/10

Exceptional

26 Jan 2026

Sylwester

Good

Leisure Family

10/10

Exceptional

25 Jan 2026

Lois

The room was very clean and comfortable, the staff were all fabulous and welcoming - thanks for a great experience!

Leisure Family

10/10

Exceptional

19 Jan 2026

Adelina

The workers were nice and

Friends_and_family Family

6/10

Pleasant

19 Jan 2026

Alton

The front desk staff is wonderful. Everyone on every shift is kind, courteous, and helpful with information and problem solving. However, the room did not have proper/efficient heating. No temp controls working, only an external fan machine in the room. It would not change levels or warm the room up. It only blow cold air at one temp (70 degrees) This situation was extremely disappointing.

Business_and_leisure Self

6/10

Pleasant

16 Jan 2026

Terence

This is a great hotel with friendly staffs and very clean. The check-in was great; however, some of the breakfast items were still a little bit cold. I guess probably they just were taken out the refrigerator about one hour ago.

Business_and_leisure Family_with_children

10/10

Exceptional

14 Jan 2026

Sarah

Melvin was so nice and helpful. The rooms were so clean. They're a little small but it's NYC. Location was fantastic and close to the subway station.

Friends_and_family Friends

8/10

Excellent

13 Jan 2026

Angel

Honestly, overall this is a good hotel with a great price located in a very nice part of Manhattan. You’re just two minutes away from fifth Avenue and all the luxury shopping. Also a few minutes away from the nearest subways to take you up and down into the other Burroughs if you needed to. The hotel room specifically is very outdated and does need some remodeling but overall my experience was great and the staff are amazing, helpful and welcoming. I definitely would come back.

Leisure Partner

10/10

Exceptional

09 Jan 2026

Laurie

Awesome!!

8/10

Excellent

08 Jan 2026

Michelle

Staff were amazing.
Rooms were nice and clean - cleaned every day. Comfortable beds.
Late check out automatic -12pm.
Happy to hold luggage whilst you spend your last hours in the city.
Ideal location to get out and about either uptown or downtown. Would definitely stay here again!

Partner

6/10

Pleasant

07 Jan 2026

Sally Sue

The breakfast area was always out of items and extremely overcrowded. There was no apple juice or orange juice 4 out of 5 days of our stay. Our room had no heat. Had portable heaters placed in it. One did not work and one shut off every few hours. We had to ask toilet paper 3 out of 5 days. We had to ask for towels 3 out of 5 days. The staff was friendly and nice but the overall stay was extremely poor.

Leisure Family

10/10

Exceptional

05 Jan 2026

Russell

The room was clean but showed signs of wear. Early check in was great! Breakfast was ok.

Partner

10/10

Exceptional

03 Jan 2026

Lin

very good

2/10

Poor

02 Jan 2026

David Edward

No heating in December. No apology. No how was your stay at check out. No follow up. No gesture of good will. No reply. No apology.
The hassle of waiting with the maintenance guy for an hour when we arrived, where we needed to change, who couldn’t fix it and couldn’t let us know what was going on in itself disrupted our trip.
Then offered a room downgrade without a view which we declined if it could be sorted. Told it would be sorted and a very small heater placed in room for the night. Freezing room until the heating was eventually turned off turning off the cold air.
That’s exactly how the situation unfolded.

Very dated rooms with leaking tap and dated fabrics and wall finishes. Good location for me, but imagine being in a hotel with no heat in the winter paying near £400 a night and they don’t sort it in the week (we asked again to be told they’d check) and no offer or partial refund.
No heat in New York for £400 a night!

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Dondra

Good breakfast options on property. The staff was very nice and accommodating.

Leisure Family_with_children

8/10

Excellent

01 Jan 2026

Patti

Staff was accommodating and friendly