Name: The Flat Nyc
Address: 25 West 24th Street Flatiron District, New York, 10010, US

8/10

Excellent

25 Jul 2026

Susan

Very clean and sparse. Absolutely fine for the price! Bed was comfortable, AC was powerful. Private bathroom was teensy but adequate. Body wash or a hair dryer would have been nice, but this is a budget place for sure. I’m would stay here again.

2/10

Poor

23 Jul 2026

Damian

I’m disappointed that the website did not disclose the bathroom are shared. I would never have booked if I knew that.

8/10

Excellent

22 Jul 2026

William

The room was small but adequate. Outdated electric outlet using a cheap extension cord to reach the night stand. Quite inconvenient for the price of the room. The staff were fantastic. The rooms were so small that people had to leave their luggage outside of room. Safe and secure though.

8/10

Excellent

19 Jul 2026

Elmer

it was basic amenities nothing more butbitndodonits
job

Partner

8/10

Excellent

19 Jul 2026

Robin

Friendly service. We arrived late because of a delayed flight but the door person was helpful. Our room lock didnt work at first so eddy changed us to a different unit on a different floor.

Friends

10/10

Exceptional

16 Jul 2026

Ronald

Honestly, I cannot rave about this place enough. After spontaneously deciding to stay an extra day in the city, I had to quickly look around for another hotel and found The Flat NYC near the Flatiron Building. From the outside, it looks a bit like a hole-in-the-wall, but walking in, you are immediately greeted by a warm smile and an inviting employee ready to help. When I walked into my room, everything was clean and orderly—you can tell the place is really well maintained. The toilets and showers are shared, but I didn't have any issues with waiting during my stay since there are multiple available. You can tell they really thought this concept through, and their time and effort clearly show. My next trip to NY will definitely be booked with them again; they offer a great rate while keeping the space incredibly clean. If I could, I would rate this a 6 out of 5. I cannot recommend this place more to any travelers visiting.

Self

10/10

Exceptional

10 Jul 2026

Kristine

Beautiful clean place to stay

Self

6/10

Pleasant

05 Jul 2026

eric

A few things you need to know before booking. 1) there is no elevator so you will be walking up multiple flights of steep, uneven stairs in order to reach your room.2) the walls are very thin so be prepared to know whats going on in every room on your floor. 3) it has those heavy electronic key doors which rattle walls everytime someone goes in or out. 4) no private bathrooms which gets pretty gross really fast

Self

6/10

Pleasant

02 Jul 2026

Ronnie

At check in I was told I was lucky to be on the second floor and not the third as they had no lift which was a bit disrespectful
The rest of the staff were very polite
The biggest problem I found was that they were and still are showing part of the hotel eg check in/break out area which is now not there but instead it’s a bar separate from the hotel

Self

4/10

Poor

27 Jun 2026

Lynn

Great location in midtown. Rooms very small for two people. No pressure in showers. There are fans in the bathroom but not sure they worked. One showers drain blocked twice.

Our room door only locked occasionally.

No lift. stairs on a slant

An education but met our budget!

Partner

6/10

Pleasant

22 Jun 2026

CHRISTINE

Sharing a bathroom wasn’t as horrible as I was expecting, but walking up the scary, creaky, uneven narrow staircase was not my favorite. Especially after doing 20k steps around NYC, climbing 4 stories and then having our key not work. Twice.

Partner

8/10

Excellent

20 Jun 2026

Ian

I'd say The Flat was OK, a pretty good value for the price in NYC. The amenities were a bit run down; the carpets were a bit threadbare, the stairs leaned, and the toilet paper holder had been pulled out the wall. Rooms are small, but functional.

Self

4/10

Poor

18 Jun 2026

angel

There’s no elevators and the only staff that helped me were the cleaning ladies. If you plan on making a trip WITHOUT suitcase i say it’s good but the rooms are overly tiny for the price.

Friends

4/10

Poor

09 Jun 2026

Jeremiah

I think they should be more honest that this is more like a hostel than a hotel. I was not prepared to share a bathroom, and did not notice when booking it cleary stating that you would need to share a bathroom.

Self

2/10

Poor

08 Jun 2026

Karleene

Disappointing stay—do not recommend despite high ratings

We chose this hotel based on great reviews, but our experience was highly disappointing. The only positive was being allowed to check in early, though the front desk agent seemed bothered rather than welcoming.
The major issues began at 10 PM with a heavy metal storage room door right outside our room slamming repeatedly for an hour, startling us awake. I messaged the hotel; they apologized and stopped it, but the disruption was already done. Later, we heard front-entrance doors slamming too. The hotel refused a refund because they were \"full,\" and even Expedia couldn't convince them (though Expedia stepped up and gave us a $200 credit for the awful experience).
To make matters worse, the next morning at 9:15 AM, there was no coffee available. When I mentioned it, a staff member rudely yelled that it wouldn't be ready for 30 minutes. Later, we returned to find the front desk thought we had checked out and were about to clear our room with all our belongings inside!
The room quality was poor: clean but stained towels, mismatched/tacky toiletry bottles, and a king bed pushed against a wall, making it hard to get out. The mattress was so cheap we could feel the springs. Look elsewhere for better service and comfort. I do not recommend this property.

Partner

8/10

Excellent

05 Jun 2026

Lou

Great spot, the curtain on the window shade was broken so there was no natural light but t

2/10

Poor

29 May 2026

Linda

Sheets were dirty, towels had yellow spots on them.

Self

10/10

Exceptional

25 May 2026

Ricky

The bedroom was quite comfortable. If you choose a shared bathroom room, the bathroom is impeccably clean. Staff was quite kind. Plenty to do within walking distance. Would stay here again!

Self

8/10

Excellent

23 May 2026

Joshua

Apparently a converted boarding house, this property retains much of its former vibe. A good budget option, but don't expect frills. The interior has been nicely if simply upgraded, but the entrance still looks like you're walking into a random restaurant basement, the bathrooms are two to a floor, and the windows only barely filter out the street noise. But if all you need is a decent place to sleep, The Flat is worth considering.

Self

10/10

Exceptional

21 May 2026

Vivian

The place was really nice. The communal bathrooms were decently clean and the staff were wonderful. They were kind and held our bags for us after checkout.

Friends

6/10

Pleasant

04 May 2026

James

Great location and easy to access subways and buses. Clean room and bathroom. Water not consistently hot enough when showering, twice during my stay shower was room temperature (at least it wasn’t cold). Not the quietest as the floors and walls are not carpeted/wallpapered so sound carries, earplugs/earbuds can help. Good internet, I was able to do video calls for work, but you are staying here for the location, not to hang out in the room! If price is right, would stay again.

Self

10/10

Exceptional

03 May 2026

Malik

Everything was great!

Partner

8/10

Excellent

29 Apr 2026

Lisa

Very cute affordable hotel right in Chelsea. I loved the central location having lived in the area in the past. The hotel is simple with shared bath. This is fine for me as I am used to old skool B&B's in the uk which were all like that back before the 2000's. The bathrooms as very clean. I will stay again but, next time, will specify a room on a lower floor. I was on the 5th and it was too much for me some days after a lot of walking (no elevator). Also the soundproofing is not good at the hotel. I was next to an alley which had noise all night. I made it work for me by keeping AC on. But I will also ask for a room on the other side next time.

Self

6/10

Pleasant

26 Apr 2026

David

I'm sure this is on me but I must have failed to notice when booking that my room would share a bathroom and would have no closet space. Honestly it just never occurred to me that could be the case! It was also extremely difficult to find the street entrance (no signage - very sketchy looking door) which was locked upon my 6pm arrival and had me standing in the rain for 5 minutes before opening. Not a great first impression. Overall the place is fine, but it in no way deserves the high ratings I saw on Hotels.com

Self

6/10

Pleasant

22 Apr 2026

Wanchen

Walls are not very sound-proof: can hear loud sounds of constant door-slamming starting 5am, very hard to have a good sleep. Room smells a bit weird and there could be better air circulation. There is a sink in the room to wash hands/face, but the water never drains. Entrance is hard to find (a small blue door next to a bar). Otherwise, it’s a decent place for a short stay.

Self

8/10

Excellent

20 Apr 2026

Reese

clean room, in walking distance to many shops/ sights

Partner

10/10

Exceptional

20 Apr 2026

Marcela

it was a very nice stay, super clean

Self

8/10

Excellent

09 Apr 2026

Teresita

Quaint hotel. Perfect location.

Partner

4/10

Poor

06 Apr 2026

Sarah

Noise.
I didn’t so much mind the sound of the connected bar (which was very loud though indistinct).
The real issue began as I was laying in bad with the lights off and I heard someone say “I’m not really allowed to do this but ____ isn’t here…and you all are dressed really well…” and this employee (of either the bar or hotel) brought a group in from the bar and gave them the next door room to party in. Until the bar closed their door was SLAMMING every 1-3 minutes as people came in and out. There was pounding on the door as champagne (and other drinks?) were delivered and yelling in the hall. This building is all metal, brick and concrete so it’s all as loud as if it were happening in your own room. This was probably the worst and most nervewracking stay I’ve ever had in NYC. The price is great…but not if you hope to sleep. At all.

10/10

Exceptional

29 Mar 2026

Clarabelle

The room was clean and staff were very responsive! It is in a great central location where you can get to multiple places in New York.

Self

6/10

Pleasant

14 Mar 2026

Matthew

Good location, the room was clean, but small and you could hear noise from other rooms very easily. Shared bathroom was fine, but not very clean. Not a good value for the money

Self

6/10

Pleasant

10 Mar 2026

Caitlyn

Excellent location. But you get what you pay for in NYC. Room was very warm and even with the AC/fan it didn't cool down enough - and i did have a cold shower, but I was rushing so maybe didn't wait long enough for it to warm up? Trying to give the benefit of the doubt here.
The staff was nice and the room was clean - bed was not very comfortable but the pillows and towels were good.
Again, you get this place for the location which is amazing. For that price I guess it was worth it - clean, safe, and spacious enough.

Self

10/10

Exceptional

09 Mar 2026

Jessica

good location, super clean

Partner

4/10

Poor

04 Mar 2026

Anna

The room, although cheap, looked pretty chewed up. There was a dusty AC unit in the window and as a result there was a terrible draft that was not fixed by the heater in the room. The sheets were dingy, the wallpaper was torn, and there was water damage on the shelf that held the sink. The room was so small that there was no surface to put anything on apart from the bedside table and a row of hooks on the wall. There was also very little sound privacy.

Self

10/10

Exceptional

27 Feb 2026

Douglas

Wonderful room and very accommodating staff.

Self

4/10

Poor

22 Feb 2026

hiroko

Satff very unfriendly if we dont asking change the towell no action no cleaning

Friends

10/10

Exceptional

16 Feb 2026

eric

Clean and comfortable.

Leisure Self

8/10

Excellent

15 Feb 2026

Antony

Good location, room was spotless and the staff are excellent. However, I would recommend taking earplugs, because the noise from the street can be loud.

Leisure Self

8/10

Excellent

08 Feb 2026

Kacey

It was nice and clean we had a good stay. My only complaint when I took a shower at night I had no hot water. And the room was a little cold.

Leisure Partner

10/10

Exceptional

07 Feb 2026

Jenny

For single solo traveler it’s affordable, clean and it’s close to pretty much everything

Self

8/10

Excellent

04 Feb 2026

Adriana

Great location! Very clean!
Shared bathroom and no elevator.

8/10

Excellent

25 Jan 2026

Tyler

The male staff are very helpful.

Partner

10/10

Exceptional

17 Jan 2026

Robert

Great staff, 3 blocks from
Trader Joe’s! Quite clean very small but I loved it! :-)

Business_and_leisure Self

10/10

Exceptional

13 Jan 2026

Clayton

Was perfect for us, nice and central

10/10

Exceptional

09 Jan 2026

Rudy

The staff was always so willing to help! And every night I slept like a baby with their AC. Would recommend to anyone if they are solo traveling. Might not be spacious enough for more than 2.

Leisure Self

10/10

Exceptional

26 Dec 2025

James

Clean and comfortable
Fastest check in ever

2/10

Poor

21 Dec 2025

ANTHONY

There was no power so there was no light and I couldn't do any work, which is the reason why I booked this hotel in the first place. So I had to leave and find a different hotel.

Self

8/10

Excellent

18 Dec 2025

Joseph

Nice choice between a hostel and hotel. Private bedroom but shared bathroom. Comfortable bed, clean linens. Small room, but great place to sleep while visiting New York

8/10

Excellent

15 Dec 2025

Josephine

Quiet, affordable, closer to amenities, good place to stay for single person or couple. Definitely used this place when I comeback to NY, not fancy but budget friendly and clean. Good place to stay for simple person.

Leisure Self

10/10

Exceptional

13 Dec 2025

Aiko

The walls felt thin, I could hear the next door slamming their door at night. It woke me up. Bathrooms were regularly cleaned it seemed like but the water in the shower didn’t drain well so I was standing in a pool of water towards the end of my shower. I stayed 3 nights, and there was just one morning when all bathrooms were taken. Other than that, it was always available. I didnt even see any of my neighbors. There’s no elevator but I am happy I stayed on the 3rd floor since everyone from upstairs must all walk in front of the 2nd floor rooms while coming down. The mattress in my room felt old, it was pretty soft and it sunk in the middle. I am 5’3 and I was pretty much able to touch the foot of the bed laying down. The duvet cover had an old stain but I didn’t make it a big deal since the sheets seemed fresh and clean. I found a spot on the floor with crumbs so maybe it wasn’t vacuumed properly. The sink in the room helped a lot. Bring tissue if you need it, there’s none. Don’t stay here if you want that 5 star hotel experience because you won’t get it here, and don’t expect it when you come here. This place is very minimal and reflected in their price point. I was able to save $600 by staying here in December and I would stay here again if it saves me that amount again. I would not come with little kids, the whole floor will probably hear them. I only interacted with 2 receptionists and they were both chill. Location is great. TV had a bunch of options. I am pretty minima

6/10

Pleasant

02 Dec 2025

Jurij

The room was with no bathrooom which I did not expect. The staircase is tilted. Cleaniness is okay.

6/10

Pleasant

30 Nov 2025

Lauren

Overall, the location, staff, and room were great. Unfortunately, the person below me decided to play loud music at 3 am in the morning, so I was awakened from my sleep and was unable to fall back for a while. I also received towels that had a bit of make up on them, which made me hesitant to use them.

Business Self

6/10

Pleasant

28 Nov 2025

Karen

Inexpensive and in a good area

Business_and_leisure Self

10/10

Exceptional

25 Nov 2025

Cynthia

Vey clean, I was very surprised with the shared bathroom wasn’t bad at all.

Leisure Partner

8/10

Excellent

24 Nov 2025

Luke

Good hotel. Good location clean room

Leisure Self

8/10

Excellent

17 Nov 2025

Christopher

Was very ideal location wise. Shared bathrooms were a minus but they weren’t busy. The room was also a tight space but overall it was worth the price

Leisure Partner

8/10

Excellent

14 Nov 2025

Hanh

The room was clean, there's a small sink inside and the 2 shared restrooms each floor often get cleaned regularly, thank you for that!

The staff was friendly enough. You shouldn't have such high expectations coming here, I think for the price and the convenient location, it's a fair trade, however this is better if you travel alone or if you're younger, athletic because you do have to walk up the stairs every day (no elevator).
I came here with my mom and although I have no problem, she did find it a little difficult walking up the older, uneven wood stairs, and she's is still healthy (close to 60yo)
There are eataly restaurants/market and the subway station very close by (3 mins walk) so that's a huge plus.

I wouldn't mind staying here again if the price is right

10/10

Exceptional

11 Nov 2025

Laurie

Great location and clean room except for the top sheet cover on the bed that had hair and dirt all over it.

8/10

Excellent

11 Nov 2025

Christine

Great location, and clean room. The shared bathrooms seemed to be regularily cleaned and had no issues with access (the rooms have sinks which is extremely helpful).

The front desk experience was interesting. While i didnt feel very welcomed (and room wasnt ready for check in until 4:30 pm), I did appreciate that someone was always on site. To sum up, I think The Flat is good value for dollar and would stay there again if travelling solo/wanted a competatively priced option.

Self

10/10

Exceptional

09 Nov 2025

Samantha

The Flat NYC is becoming my go-to place when I visit the city. Rooms and shared bathrooms are always clean. Heating during the colder months, a/c for the summer. Front staff is friendly and helpful. Location is perfect for getting around thr city.

Leisure Self

10/10

Exceptional

05 Nov 2025

Kimberly

Cuarto limpio y cerca del Flat Iron. Variedad de lugares de comida cerca como tambien la estación del tren a menos de 5 minutos.

Leisure Partner

10/10

Exceptional

02 Nov 2025

Nicole

Great spot. Clean. Comfortable. Free coffee and water 24/7. TV available. Loved it.

Business_and_leisure Self

4/10

Poor

30 Oct 2025

Jason

Nobody to check in. Had to call multiple times. Charged $150 for (incidentals), told i would recover after check out…still waiting. Room had no heat. Terrible mattress and sheets. Still cant reach anyone from the hotel. Stay clear of this place.

10/10

Exceptional

30 Oct 2025

Judith

Clean, convenient hotel with just the basics; you get what you pay for. No free toiletries. No bathrobes, no slippers, no hair dryers in the bathrooms. The mattress was comfortable, and the room had nice bright lighting. The in-room sink was a plus. I appreciated the common refrigerator, coffee and tea bar, and the ice machine on the first floor. Friendly. helpful staff.

Self

10/10

Exceptional

27 Oct 2025

Eric

Good location. Clean room.

8/10

Excellent

26 Oct 2025

Matthew

Good spot in a good areas to navigate all five boroughs. The hotel itself was better than I was expecting. It was a really chill vibe. Staff weren’t necessarily friendly but all very efficient which I don’t mind. Room was decent and good tv options and size. Overall very good.

10/10

Exceptional

24 Oct 2025

Randal

All good

10/10

Exceptional

22 Oct 2025

marlén

It's such a unique feel and look! Loved the decor :) I enjoyed my stay as well as the yummy complimentary coffee and tea.

Leisure Partner

10/10

Exceptional

20 Oct 2025

Verena

I had a great stay! Great location, great for solo traveller. The only two points are that the aircon unit is super noisy at night, even when it's not on. And I think the room could do with a little chair or more hooks to put away clothes / towels.

Leisure Self

8/10

Excellent

13 Oct 2025

Erik

it was a good place to stay at for a solid three days and I did enjoy the room granted it was a bit small, but it was commendable, and even though the flight of stairs are a bit of a hassle, but it was definitely worth the stay. and the room was definitely clean, which it was very amazing.

Leisure Friends

4/10

Poor

10 Oct 2025

Amber

Be warned: no elevator and 5+ floor walkup on aging, tilted stairs. Also, communal bathrooms. So go in with your eyes open. Check in person was blase, couldn't really be bothered. They probably have to deal with people complaining about the stairs a lot. There was a bug in the shower, which weirdly had exposed brick. Zero places to out luggage or clothes and super harsh lighting. Interesting art unfortunately done by a local Zionist artist. Location was fantastic, though. Access to a fridge on the ground floor was also a nice perk.

Business Self

6/10

Pleasant

03 Oct 2025

Paul

We have this place a try as the prices are so high in Manhattan. It is a little quirky and plain but the bed and room overall were comfortable and reasonable. If you want traditional hotel level of decor you are going to pay more but if you want to save a little money with a perfectly reasonable experience in a great area it’s worth it.

Leisure Partner

10/10

Exceptional

03 Oct 2025

James

Very good value, no thrills but if you are looking for a clean safe place to stay right in the centre of Manhatten then this is a very good option. Shared bathrooms and showers but clean and new and drinks facilities downstairs. 24 he reception staff very pleasant.

Leisure Friends

10/10

Exceptional

03 Oct 2025

Jenny

Nice :)

Leisure Self

10/10

Exceptional

02 Oct 2025

Saul

Very life staff. And super clean room. Seems like a quiet hotel so far.

Leisure Self

2/10

Poor

30 Sep 2025

timothy

People in next room watching me on video and making coughing sounds in a humiliating way.

Self

4/10

Poor

25 Sep 2025

NIHAN

It is def a hostel, not a hotel. Shared bathroom was clean enough although I would not prefer it if NY was not so expensive because of UN. The room was def not comfortable; creaky bed and literally no place to put my belongings. Lots of street noise. No elevator, staircase was creaky and not neat. I knew this, yet struggled a lot with my large suitcase. Don’t stay there.

Leisure Self

10/10

Exceptional

23 Sep 2025

Irina

Spot on for the price point.

6/10

Pleasant

17 Sep 2025

Jennifer

The bathroom could have been a little cleaner (there was a little bit of hair innit.

Partner

10/10

Exceptional

16 Sep 2025

Brett

Heart of NYC, affordable and friendly

Great stay for a good value.

Business

10/10

Exceptional

13 Sep 2025

Fernando

Great location. Quick access. Good people. Clean rooms. Fantastic AC.

Business_and_leisure Self

2/10

Poor

09 Sep 2025

Radha

Don’t waste your time

Dingy sheets, dingy towels, loud street sounds, no rug, squeaky unstable bed (was supposed to be a King but it was a Queen sized bed) and smell of dead mouse in wall, no elevator, no in room amenities, loud hallways and just not a warm, inviting environment. I’ve never been to prison but I’m sure those accommodations are better. A waste of $250. If you want comfort do not stay here. After a hour in the room, I left and didn’t bother to stay overnight because it was such a dismal abode and such a disappointing experience.

Self

6/10

Pleasant

24 Aug 2025

Takudzwa

The bathrooms are shared and

6/10

Pleasant

22 Aug 2025

Verified traveler

Felt like student housing.

Chose because close to conference location and little availability that night. It is akin to a boarding house or student room - probably fine for bargain traveler. Location felt safe, but hotel feels slightly seedy. Room and bathroom were quite spacious. Fine for one quick night with no need to linger in room but would not return unless there were no other good options.

Business

8/10

Excellent

21 Aug 2025

Glen

Not having a private bathroom was a bit of a disappointment but overall - clean, convenient, reasonably priced and great service.

Business Self

10/10

Exceptional

19 Aug 2025

Deirdre

Great little place

I was pleasantly surprised by this place. The rooms are very clean, nice bedding, great area, staff very friendly, great coffee. I was on one of the higher floors which if you’re not particularly fit could be an issue but for me it wasn’t.
The only “complaint” is they use a really highly scented detergent for sheets & towels & I’m very allergic to fragrance so I would recommend going lighter on that but overall this is absolutely fantastic place to stay for the price

Self

8/10

Excellent

10 Aug 2025

Mohamed

Quick check in. Small room but clean and cozy. Downside - shared bathrooms. Free bottled water and free coffee/tea.

Leisure Self

6/10

Pleasant

09 Aug 2025

Humberto

Rooms very small

Leisure

8/10

Excellent

09 Aug 2025

Michael

One night walk up.

Trendy hotel. The shared bathroom situation wasnt bad and i never had to wait. Staff was friendly. There is no elevator so you get the full NYC experience where a lot of buildings still dont have elevators. Free tea and coffee on level one. The room felt clean. The TV and music channels didnt work in my room. It kept lagging and finally cut out. Later I put on the white noise storm channel which was nice except it was interrupted every few minutes by commercials-kind of defeats the purpose of a white noise channel.

The room was small but well designed. I would only wish for a small lamp thats dimmable instead of the harsh lights or nothing; and for a shelf or luggage rack since no where to out my back except the desk.

Self

8/10

Excellent

05 Aug 2025

DEBAYAN

Junoon is just next door!!

Leisure Family

2/10

Poor

05 Aug 2025

Tsanyo

Terribly unfriendly staff. There was a fire in the hotel and they left everyone with no accomodations. And selectively refunded some people, not sure based on what. So I'm on the street with no room and all my things are wet

Leisure

8/10

Excellent

02 Aug 2025

Demetrius

The Flat Hotel is in an excellent location that is very walkable and safe even in the evening. Lots of Food and Bars nearby open late. I selected it for its proximity to Penn Station and Bathhouse Flatiron. The hotel offered a spacious newly renovated room with the comfy bed. Clean modern Bathroom. The property was very clean. Only complaint would be noise from the bar downstairs. Otherwise the staff were great check-in was fast and easy. Yes I would stay again.

Leisure Self

8/10

Excellent

31 Jul 2025

Karen

Simple and elegant

Leisure

10/10

Exceptional

30 Jul 2025

Tori

The staff at the Flat during my stay, Eddie in particular, were friendly, kind, and helpful. Thank you for the good experience!