Life Hotel New York

United States , New York Area - NY
NEW YORK, 19 West 31st Street
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100 reviews shown

10/10

Exceptional

24 Apr 2026

Brian

The hotel was wonderful!

8/10

Excellent

24 Apr 2026

Judith

Stylish lobby with lively restaurant scene. The room itself was clean and compact, barely big enough for bed. Noisy neighborhood with clanging during the night. Not my favorite.

Self

2/10

Poor

23 Apr 2026

Rachel

Worst customer services that I’ve ever had. Not paying any attention on customer’s stuffs, they let customer come into the luggage room and take it, instead of bringing it out, so my bag was taken by someone else. I ended up loss over $500 of my cosmetic stuff.

Friends

8/10

Excellent

22 Apr 2026

Margaret

This hotel has a fantastic location in midtown. Close to things including subway stations. I love Bryant Park and this place is 5-8 min walk away.
I gave the room 4/5 only because I wish there was a little fridge inside. I stayed 5 nights and it would have been extremely nice to be able to refrigerate water, a sandwich, fruit, etc.
Staff were great — they accommodated my room preferences (away from noise). Though on the 4th night there, the people staying next door has music on quite loud. I called the reception desk and made a complaint, not to be difficult, but because I am just sensitive to noise. I’m not sure if it was ever addressed but the noise did die down about an hour later.
Overall, I slept great, the bed was extremely comfortable and the room stayed cool with the AC turning on periodically.
The hotel restaurant (Zoi) has delicious food + drinks, and in the morning I ordered a delicious latte.
Upon checking out, staff offered to hold my suitcase since my flight was in the afternoon. This was super helpful. They also scheduled my taxi. My only complaint is that when the guy brought my luggage out when I picked it up, I wish he took it outside for me all the way to the taxi, I had to carry the heavy luggage down the stairs and fumble with the second door. All the while there were two men handling the reception desk. It’s little things but they can make or break your experience.

Self

10/10

Exceptional

21 Apr 2026

Veronica

Great hotel at Great Location in Manhattan. Very easy and accomodations clean, bed large and there was a tub!

10/10

Exceptional

21 Apr 2026

jamie

The Life Hotel is lovely. The rooms are simple elegance. The bed and bedding is amazing. Everything was very clean and well kept. The staff- front desk, housekeeping were all great.

10/10

Exceptional

19 Apr 2026

BRIGITTE

Wow!!! Life Hotel from the initial walking in you sense a happy, friendly, amazing vibe in this hotel starting with the reception check in desk. Smiles are everywhere . Room are pristine perfect beautiful size and immaculate. Right in the heart of New York City perfect location , I love this hotel will definitely recommend and stay there again!!! Thanksssss you awesome people.

Partner

10/10

Exceptional

17 Apr 2026

Eliza

Great location. Highly recommend

Friends

8/10

Excellent

16 Apr 2026

Alexander

Great size room. Staff a little less friendly. Good location

Self

8/10

Excellent

13 Apr 2026

Annemarie

Cle

8/10

Excellent

13 Apr 2026

Michelle

Clean room. Very comfortable beds. Pretty quiet, I mean it's NYC so yeah some street noise. Voucher for free coffee, which was excellent. Didn't try the restaurant, however it looked fantastic and was always packed. Discount for garage was appreciated. Perfect location for what I needed. All in all a good stay. Will definitely book again next time in the city.

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Alex

Had a wonderful time at the Life Hotel! It's a very well maintained historic building. Very friendly and accommodating staff!

The room and bathroom were good sized. It was fairly spartan but microwaves and other items are available upon request. 65\" Smart was nice to have on evenings. The bed was super comfortable. We slept well!

Lots of restaurants and subway stations nearby including Penn station.

Partner

10/10

Exceptional

10 Apr 2026

Gentiane

Clean cute hotel! Great food and atmosphere. Nice staff as they’re very welcoming. 12 mins walk from Harry Potter store and 18 mins walk from the Hudson. Very convenient hotel for every stops on our list.

Partner

10/10

Exceptional

09 Apr 2026

Zoe

Genci at the front desk was super nice, and the housekeeper I met was friendly too. Beautiful room, so clean and modern but stil felt cozy. Would love to stay here again.

Self

10/10

Exceptional

08 Apr 2026

Evelynn

Life Hotel has excellent location & proximate to so many popular NYC highlights. Felt very safe any time of day & modern in its own sense without compromise of its historic character. Staff was always helpful & reaponsive

Partner

4/10

Poor

08 Apr 2026

Lillian

The hotel is in very poor condition. There was no hot water in the sink faucet and the portable heating/cooling system is ridiculously outdated. The paint and grout are so poorly applied that it looks like the work of a child.

Self

10/10

Exceptional

07 Apr 2026

Anna

We had a great experience staying in Life hotel. The location was great to navigate around the city. The room was spacious and cozy. And all the staff were very kind and helpful. Thank you for making this trip even more joyful!.

Friends

2/10

Poor

04 Apr 2026

Katie

Terribly loud being on the street side of the hotel with work being done and the street noise.

Friends

10/10

Exceptional

04 Apr 2026

Melanie

10/10

Exceptional

03 Apr 2026

rene

Great location to midtown and nomad

6/10

Pleasant

01 Apr 2026

Taheera Celina

Stay was decent. Staff friendly. Rooms were not super clean (bed and bathroom had hair). Bed frame very squeaky. Faucet for sink was broken and when you turn on the shower, water comes out from shower head and the pipe at the same time. Very basic and almost lacking in toiletries and in-room items. Great location in Ktown, close to subway and lots of food, had a nice bar and restaurant in the lobby.

Partner

8/10

Excellent

01 Apr 2026

Hanne

No hot water my last day

Self

10/10

Exceptional

31 Mar 2026

michele

Chris was so professional and friendly, even checking us in during the wee hours of the morning! High fives to him and the others on staff at the desk and the coffee bar in the mornings! You guys are the best!

Partner

10/10

Exceptional

29 Mar 2026

Bhavik

The hotel is great, the location is fantastic. Close to everything. Very walkableall around. The room was very comfortable, and the staff is very nice and friendly.

10/10

Exceptional

29 Mar 2026

Andrea

Everyone was very kind and helpful. The housekeeping staff were friendly every morning as we left, and the coffee was good! The room was small, but clean, and the shower was amazing! Loved the complimentary water bottles too!

Family_with_children

4/10

Poor

26 Mar 2026

Pedro

Beware of zero sound insulated rooms (thin single paned window majorly needs an update), as well as the nightclub on ground level’s music reaching your room (even with earplugs) if on a lower floor. Cute hotel, but that’s not enough to compensate for zero sleep.

4/10

Poor

25 Mar 2026

Jesse

Checked into my room at the life hotel and was disappointed. Upon entrace to the room one side of the bed was pulled back like someone had been sleeping in the bed. The runner was folded and sitting on the end of the bed instead of laying across the bed. Made me feel like someone was napping in the room. No wash clothes in the room. The next moring bright and early the staff was loud and disruptive, doors being slammed. I was not happy with this stay. The room was cute, but overall disappointed

Partner

10/10

Exceptional

24 Mar 2026

Alfredo

Easy to walk to everything nearby including subways

Partner

8/10

Excellent

24 Mar 2026

Norman

The room was clean and bright, with comfortable beds. The bathroom was small, and didn’t have a vent or fan, so it steamed up a lot after a shower. The staff was attentive and helpful. It would have been nice to have a dresser in the room, and a comfortable chair. But overall, a nice hotel with a good location, and reasonably priced.

Family_with_children

10/10

Exceptional

24 Mar 2026

Katie

This is a beautiful hotel! Room was clean, beds and bathroom were lovely. The only suggestion i would make is securing the elevators. The lobby/restaurant is busy and the inside of the hotel being a bit more secure for guests only may be a good idea.

Friends_and_family Family

10/10

Exceptional

24 Mar 2026

Tykie

Perfect location. Clean rooms. We enjoyed our stay.

10/10

Exceptional

23 Mar 2026

Jamie

Check in and check out was quick and easy. The bed was very comfortable and room was cute.

Self

8/10

Excellent

22 Mar 2026

Dulce valeria

Ubicación para moverse 10/10
Limpieza 10/10
Habitación con todo lo necesario
La única observación y no es critica, es que el hotel está sobre una avenida muy transitada y la ciudad no descansa, así que durante las horas de sueño se escuchan los camiones recolectores de basura o los vehículos en general así que si eres una persona sensible a los ruidos para poder dormir, quizá este sea un punto a considerar.

Friends_and_family Family

10/10

Exceptional

21 Mar 2026

Ginger

Property was well kept, and the staff was very friendly!

Partner

8/10

Excellent

20 Mar 2026

Destiny

Room was small but clean, beds were very comfortable.

10/10

Exceptional

20 Mar 2026

Susan

Check in staff was awesome! 2nd time staying here and loved it!

8/10

Excellent

20 Mar 2026

Shant

It was okay

10/10

Exceptional

19 Mar 2026

Mackenzie

The room was perfect and spectacularly cleaned each day. The staff of the hotel were very kind, and I really appreciated the free water bottles each day.

8/10

Excellent

19 Mar 2026

Edward

Rooms are relatively large for NYC. Nice outdoor area included with my room as well with a view of the Empire State. The bed wasn’t very comfortable and the elevators are ancient.. Old NY building so it’s understandable. Clean, good location.

Self

10/10

Exceptional

16 Mar 2026

Julie

Charming hotel!

6/10

Pleasant

16 Mar 2026

John

Good location but very dated and fixtures in bad condition. Nice staff.

10/10

Exceptional

15 Mar 2026

Bert

The staff was so kind and helpful.

Partner

6/10

Pleasant

14 Mar 2026

Julia

louder than i was expecting because of the night club in the lobby

10/10

Exceptional

13 Mar 2026

Merille

Room was spacious and quiet even when there’s a bar downstairs. Staff was helpful too.

Self

6/10

Pleasant

10 Mar 2026

Amir

Location is very good. Basic room that gets the job done at a minimal standard. However, relative to other hotels in the area, I would not recommend. It is very loud throughout the night. The windows are thin. The pillows are the thickest I have ever slept on in a hotel. They do not have other types you can swap with. It indicated \"continental breakfast\". That is false, they just provide coffee in the morning

Partner

10/10

Exceptional

08 Mar 2026

Art

The staff here is awesome. Not our first stay and definitely don't be the last !

Partner

10/10

Exceptional

08 Mar 2026

Deborah

This was my 3rd time to stay at Life Hotel. Like always EVERYONE Was Awesome!!!

8/10

Excellent

07 Mar 2026

Jennifer

All good hope I get back additional money that was taken off my credit card

Friends

8/10

Excellent

06 Mar 2026

roberto

Staff was very friendly and helpful.
Location is lights out.

Self

10/10

Exceptional

04 Mar 2026

Alexandria

Great hotel wonderful staff would stay again

Family

10/10

Exceptional

04 Mar 2026

Chris

Great coffee. Cool vibe. Grateful for the slippers - the hard floors were cold and easy to get dirty with the snowy/rainy weather

Self

10/10

Exceptional

04 Mar 2026

Marisol

Very nice hotel, the staff was very helpful, specially Chris Skarlette who went above and beyond to make my stay feel special.

Friends

8/10

Excellent

02 Mar 2026

amy

Hotel was great! The outlet in our bathroom didn’t work the entire time and we did let them know on our first day but it was never fixed which was super annoying

Friends_and_family Friends

6/10

Pleasant

26 Feb 2026

Christina

The aesthetic of the room was decent, good location broken door lock in the room acknowledged but not addressed. Staff was not very accomadating. I probably will not return. Great location however, i was disappointed no city view.

Friends

8/10

Excellent

25 Feb 2026

Thomas

Great hotel for the price. Convenient location and friendly staff. The room’s heating and cooling system is too high to access if you need to adjust. The remote didn’t have the option to change from cool air to heat for instance.

10/10

Exceptional

24 Feb 2026

Justin

Always a great stay!

10/10

Exceptional

24 Feb 2026

Anna

Room was spotless, staff was polite, location was perfectly situated to walk all over Manhattan. The complementary water bottles were also a nice touch.

Friends

10/10

Exceptional

23 Feb 2026

Imani

The room was great! We loved our room and the bathroom was incredible! We really appreciated all that Chris did for us, he really made our stay memorable! The food at Zoi was incredible and the atmosphere at ten11 was such a great time!

Friends_and_family Friends

10/10

Exceptional

23 Feb 2026

Alexandria

Great room great staff. No issues. Would stay here again

Family

10/10

Exceptional

23 Feb 2026

Meredith

Clean hotel and we loved the location and how quiet it was at night.

10/10

Exceptional

23 Feb 2026

Noreen Mary

We would definitely stay again. Perfect location for sight seeing. Clean room, lovely staff. We really appreciated the daily water bottles.

Family_with_children

8/10

Excellent

22 Feb 2026

Shianne

The noise from the window was very extreme. I stayed in two different hotels in the city this trip, and this one was so noisy compared to the other. There was also nothing to stop the window from opening fully, which I thought was required for safety. The room was clean and the staff was very friendly. There also was no mini fridge in the room.

Partner

10/10

Exceptional

22 Feb 2026

Patrice

Room was clean and staff was amazing. Close to everything. Will definitely stay again!

Self

10/10

Exceptional

20 Feb 2026

Angela

Super friendly staff, very clean, small room but it’s expected. You’re in the middle of Manhattan and close to subways and tourist spots like 10 min walk to Madison Square Park, 20 min walk to timesquare, and super close to the Empire State Building! 10/10 will stay here again when I come back!!

Leisure Friends

6/10

Pleasant

17 Feb 2026

Klodian

The staff was very helpful, the only issue with the staff would be not answering the phone when we tried to call and ask about parking. We called about 5-6 times and the answering machine answered all the times.
The room on the other side was not that good. The bed wasn’t comfortable at all and the whole room smelled like floor cleaner and bleach, even though we checked at around 9pm the smell was overwhelming.
Overall an ok stay.

Partner

10/10

Exceptional

17 Feb 2026

Angela

Great hotel room, excellent location and the ebturecstaff were helpful and friendly. Kudos to Chris and Amaury for assisting me even when the place was super busy.

8/10

Excellent

17 Feb 2026

Teresa J

Room was clean. Location was perfect - near Penn Station. Staff were friendly. Room was small compared to most hotel one finds in the US; however, pretty standard when compared to most European large city rooms. Some hooks on the wall to hang bags would have been helpful.

Partner

4/10

Poor

16 Feb 2026

Taisiya

The room was in poor condition
Especially floors, old, patched

8/10

Excellent

15 Feb 2026

Jennifer

The complimentary coffee was excellent; great location; and unique character of the room and building

Friends_and_family Friends

6/10

Pleasant

14 Feb 2026

Elizabeth

Our room had a really bad draft from the windows that made it difficult for the room to get hot. When I checked in, the hotel’s computer system was down, and I had to wait an hour before I could check in.

Leisure Partner

10/10

Exceptional

14 Feb 2026

Kimberly

The hospitality, uniqueness of location and the midtown location!!

Business_and_leisure Friends

10/10

Exceptional

14 Feb 2026

KELVEN W

Nice staff

Leisure Family

10/10

Exceptional

11 Feb 2026

Karolette Ignatius

So amazing

10/10

Exceptional

08 Feb 2026

Meagan

Room was clean and cozy, staff were friendly, and location was perfect. Would stay here again.

Business Self

10/10

Exceptional

04 Feb 2026

chad

Love staying here. Chris is theeeee best as well.

10/10

Exceptional

03 Feb 2026

Daniel

Loved the hotel and staff was great, especially Chris. He checked us in when we arrived and would constantly follow up with us to make sure our stay was perfect. Would glady return, thanks!

Leisure Family

10/10

Exceptional

01 Feb 2026

Mac

Staff were very nice

Partner

10/10

Exceptional

25 Jan 2026

Paul

Staff was exceptionally great, hotel was clean, great restaurant and night lounge.

Business

6/10

Pleasant

19 Jan 2026

lei

The room was nicely decorated, high ceiling, comfortable bed and bedding, beautiful bathroom. We were in room 309 towards the back of the building. There was some noise that would travel up the radiator everyday that starts before 6am. It sounded like water hissing but will make aperiodic noises, almost like a really loud espresso machine with the milk steamer on 11. Not sure if that’s the building heating system or something else, but the noise is loud enough to wake you up early in the morning.
The front desk staff was okay, not rude but definitely not warm or that welcoming.
There are lots of hotel options in January, so I would probably stay somewhere else next year.

10/10

Exceptional

19 Jan 2026

Sarah

Friendly and helpful staff. Clean and comfortable room. Appreciated the refillable water bottle.

Friends_and_family Friends

10/10

Exceptional

19 Jan 2026

Paris

Imani and the staff was great !

Leisure Self

6/10

Pleasant

18 Jan 2026

Peter

Obvious careless repairs in bathroom. Staff was not very warm or helpful.. I asked about street parking and the staff had ‘ no idea ‘ the hotel should be aware of parking regulations and inform guests.

Leisure Partner

10/10

Exceptional

18 Jan 2026

Geoffrey

Clean room with a great mattress. Occasionally city noises but otherwise a quiet hotel.

Leisure Partner

6/10

Pleasant

17 Jan 2026

Hyeri

Overall mediocre. Room seems and feels old in general. Strictly accepts only credit card, no cash. Heater makes a lot of noise and is visually disruptive. Staffs are kind and room was clean. TV with Netflix was nice. Can hear outside(hallway) noise from the room very well.

Business_and_leisure Self

10/10

Exceptional

17 Jan 2026

CLARINDA

Spotless hotel. Cozy room in convenient location

10/10

Exceptional

16 Jan 2026

Samantha

Clean room! Amazing staff, they are super sweet!

Leisure Family

10/10

Exceptional

15 Jan 2026

Joanna

Loved this hotel! Very friendly staff, and cozy restaurant and bar with fantastic ambience. Next time I come to nyc I will definitely stay here! Convenient location!

Self

10/10

Exceptional

15 Jan 2026

Steven

Parking next door

Leisure Family

8/10

Excellent

13 Jan 2026

Zenaida

My room was clean and cozy, perfect for the short stay i had in the city. A cool bar that I kept seeing visitors stop in for a drink or just pics of the atmosphere. I will definitely etly have it as an option for upcoming visits. The only reason why it's not a 5 star rating is because my TV would dim to a darker color making it hard to see. I was unable to brighten it.

Business Friends

10/10

Exceptional

11 Jan 2026

Jennifer

Fantastic area

Leisure Partner

6/10

Pleasant

11 Jan 2026

Lindsay

Was given wrong room even though I booked double- they say they didn’t have it so I got a king. Tv and phone didn’t work.

Leisure Friends

10/10

Exceptional

11 Jan 2026

Jeffrey

Great room and location

2/10

Poor

08 Jan 2026

amysue

Horrible experience. We left the hotel and canceled our remaining stay

8/10

Excellent

06 Jan 2026

Kin

Clean hotel and rooms overall

Business

6/10

Pleasant

06 Jan 2026

Scott

Great spot. Slow elevators, but that’s like a lot of the hotels in New York. Good-ranked Mediterranean food on the ground floor, but the club music is a bit much. If you’re on the second level, it resonates. The bathroom wall made a loud banging sound that reverberated throughout the entire room. It shared a wall with the elevator. This is the biggest complaint. At 300+ a night, not disclosing this is shady. The shower was great and recently redone. Endless warm water, so that was great. Came across a drunk guy lying down in the hall on the fifth night…not sure who he was, but that wasn’t great—again, it’s New York, and I’ve seen worse. Maybe check keycards or have a security protocol. I’m super tolerant, but the cons would be no-goes for many, I'm guessing.

Leisure Family

10/10

Exceptional

05 Jan 2026

Deborah

Staff was Professional, Friendly, Helpful!!

Leisure Family

10/10

Exceptional

05 Jan 2026

Dennis

yes

Partner

8/10

Excellent

31 Dec 2025

Linda

Very clean room rooms, and great staff! If you’ll read enough reviews, you’ll definitely hear about the elevators. They are old. They are slow, but there was something quaint about them. Just know in advance and adjust accordingly.

Friends_and_family Family

8/10

Excellent

31 Dec 2025

Jonathan

Good hotel. Staff to rough.

Leisure Family_with_children

2/10

Poor

30 Dec 2025

Yijing

The only highlight is the location. Room is okay, the worst is their staff, especially their female hotel manager. Been in so many hotel and never seen such staff that works in a hotel & service industry that can treat a client with such bad attitude, even showing arrogance and negligence facial expression to my face. Her attitude 100% affected our mood and overall review of the stay. Will never choose this hotel again.

Leisure