Name: U Hotel Fifth Avenue
Address: 373 5th Ave, New York, 10016, US

8/10

Excellent

28 Jul 2026

Yemaya Mya

Super small room compared to the pictures advertised. Staff was super friendly.

4/10

Poor

28 Jul 2026

Kerry

Unfortunately, what appeared to be initially a good hotel, turned out to not meet our expectations as guests.
The hotel staff were kind and welcoming and supportive, but the quality and condition of the rooms did not meet our expectations. The rooms appear spacious online, but are extremely small to the point of where you can barely get around the bed and there is no place to open your luggage comfortably. We stayed three days and there were problems with water pressure and loss of water everyday we stayed there. We informed the front desk and they acted like it was not a big issue and blamed it on plumbing work being done in the area. I had an issue with the hotel not informing their guests of this issue as soon as they knew about it. In addition, the second day we were there a large live centipede came crawling out of our bed! Of course this freaked us out and and took pictures and showed staff. After that incident they said they would inspect the room thoroughly, but did not offer an alternative room. That last night we could not sleep for fear that another live insect would appear and we decided to leave the next morning. We asked them to cancel the additional two nights and refund us the two additional nights we would not be staying there. I emailed the manager who was not on site and got no response at all. I called daily and was in contact with Expedia could not get in contact with the manager either for multiple days, in the end the refused to give a refund.

10/10

Exceptional

27 Jul 2026

Jonathon

Very well situated and great staff.

6/10

Pleasant

24 Jul 2026

Nihar

Very basic hotel

10/10

Exceptional

22 Jul 2026

Herman

Great value for the location

8/10

Excellent

20 Jul 2026

Sonia

Clean room, Helpful front desk team. Good bathroom with excellent water pressure in the shower. Only downside was the road noise from 5th Avenue.

Self

8/10

Excellent

18 Jul 2026

Rahil

Great staff, excellent location for tourists. Rooms were decent and NYC city hotel standard.

Family

10/10

Exceptional

14 Jul 2026

marcus

First time in New York City and this was everything I expected from a hotel on 5th Avenue. Queen bed may have taken up the majority of the room, but was that was needed. Cleanliness was A+. Bed was comfortable (only slept an hour for the trip.. lol) and staff was very helpful and friendly. Definitely in my top two choices when going back to New York City..

Self

10/10

Exceptional

13 Jul 2026

SUSAN

location was great, very small area in lobby/reception desk.

Friends

4/10

Poor

13 Jul 2026

Lauren

The hotel is extremely small. There isn’t a lobby to wait or even use the restroom.

Our thermostat kept resetting, so our room never cooled down.

Partner

6/10

Pleasant

09 Jul 2026

Rattavit

I live in 9 Floor The elevator is out of service T T

10/10

Exceptional

05 Jul 2026

Jaime Francisco

Tomando en cuenta que viajé sólo, la habitación sencilla estaba muy bien, cómoda y limpia. A pesar de estar cerca del ascensor y con la habitación a la 5ta Ave, no tuve problemas de ruido. La ducha esta bien, todo en general en cuanto a la habitación estaba muy bien. El personal muy amable, siempre atento a resolver cualquier duda. Te permiten dejar el equipaje luego del check in, lo cual es muy bueno. Volvería definitivamente

Self

10/10

Exceptional

05 Jul 2026

Tantri

Overall was nice. Will come back again!

Family_with_children

2/10

Poor

05 Jul 2026

Arik

Worst hotel I've ever been!
Look nothing like the photos.
Rooms so tiny that you can't even stand there!
So ditey and horrible.
The elevator didn't work and we needed to go up and down 8 floors.
When you try to talk to the staff no one was willing to help!

10/10

Exceptional

01 Jul 2026

Christopher

The location was great. Staff friendly. Room was small but ok for short stay

Self

10/10

Exceptional

01 Jul 2026

Frank

Everything was fantastic

8/10

Excellent

29 Jun 2026

Ednely

The staff compensated for the lack of space and few amenities. Very friendly and helpful!

Partner

8/10

Excellent

27 Jun 2026

ann

Lovely staff, great bathroom, very clean - note there is little place to unpack suitcase or hang clothes. Would return.

6/10

Pleasant

25 Jun 2026

Renee

The room was very clean, the towels were amazing and the bed was very comfortable. My only issues were their very, very slow single elevator and the ridiculously small bathroom mirror. Also, the first room they put me in did not have a working AC so I had to move to a new room. You may also want to avoid staying on the 2nd floor as you hear all of the street noise as the windows are not very soundproof (but it is NY!!). The staff was helpful. I think this is a good choice in a good location (Starbucks is right next to the hotel!).

Self

10/10

Exceptional

25 Jun 2026

Angela

Central location, convenient. Staff friendly and helpful.

Partner

8/10

Excellent

24 Jun 2026

Liam

Good location, helpful staff, smooth process. Room was small but fine. Lights flickered, could hear the hallway noise and the street very loud, bathroom had a sliding door and left a large gap. Building generally needs some updating, but otherwise fine experience

8/10

Excellent

24 Jun 2026

Satyajeet

Good location

Partner

4/10

Poor

22 Jun 2026

Wendy

The location of this hotel is excellent. We could walk to Empire State Building, Time Square and the theaters to see our evening Broadway shows. The room we on 9th floor was very small. Just enough room to walk around the bed with no dresser, closet or drawers to put anything away. We hung a few things up on the hooks. The rest had to stay in our luggage or stacked on the night stands. At check in, our room was 83 degrees. Staff noticed as well and turned our AC unit back on. It cooled to about 75 degrees before we left for the evening. When we returned the AC was back off and it was 79 degrees. We figured out how to turn it back on but it shut off every 20-30 minutes (error msg). We got up multiple times in the night to turn it back on but were hot and uncomfortable. The sirens going by were also very loud and woke us up. In the morning, we notified the front desk about the AC problem. They agreed to look into. When were returned around 4 p.m. (5-6 hrs later), the new front desk staff had no updates on our room or issue. Our room was 83 deg again. We then asked to change rooms. They did find us another room on the 6th floor but we now had to move all of our clothes to the new room before heading off for our evening plans. We packed quickly and moved. The AC in the new room was working well, it was much cooler and created white noise so the street noise was much better too. The new room was also a bit bigger but still no storage. Very disappointed with not follow up on issue.

Partner

10/10

Exceptional

16 Jun 2026

Kara Laurel

Great hotel! Intimate and close enough to everything! Staff were so helpful as well! It was my first trip to NYC and I loved it!

Partner

4/10

Poor

16 Jun 2026

Alex

The AC was too noisy, impossible to get sleep

Self

10/10

Exceptional

12 Jun 2026

Craig

My wife and I are frequent travelers to NYC. We stumbled across this fairly priced accommodation for our recent. Is it. Very friendly staff. Room met expectations. Convenient location. Starbucks right next door!

Just what we needed for our visit to NYc. We shall return.

Partner

10/10

Exceptional

07 Jun 2026

gail

This hotel is perfectly located. They staff are wonderful and I plan to stay here every time I come to Anyc. Can’t say enough about how great this hotel was!

Partner

4/10

Poor

04 Jun 2026

Gael

The accommodations were sparse but comfortable. The problem was street construction noise at 2:50 AM. Jack Hammering woke me up out of deep sleep. I had informed staff when I checked in at 6 pm that I was a light sleeper and could not handle that kind of noise through the night. They assured me it would not be a problem. When I requested a change of rooms at 3 am. They were not able to accommodate me.

10/10

Exceptional

03 Jun 2026

Angela

For a short stay, meaning a night or 2 I would recommend. Is conveniently located in the city.

10/10

Exceptional

02 Jun 2026

Amal

The hotel was 100/10 the staff was amazing so friendly. The hotel was in the perfect place in the city very convenient to everything.

Friends

10/10

Exceptional

27 May 2026

Cevza

except for street noise, everything was good., in particular the staff...they were very kind and helpful...thanks alot.

Self

6/10

Pleasant

23 May 2026

Muhammad

Alright experience nothing to impress

10/10

Exceptional

23 May 2026

Lourdes

Staff was extremely kind helping and friendly. Rooms were extremely small for the amount u pay there should atleast be Netflix provided on the tv

Self

6/10

Pleasant

22 May 2026

Matt

.

Partner

2/10

Poor

20 May 2026

Lior

The room was very Small, dark .
The room with noisy window air conditioner,
Shower with hairs from last guest
and a broken sink.
And I paid 600 dollar for that
For 1 night

Self

10/10

Exceptional

19 May 2026

Jacob

Great location in Koreatown, about a block away from the Empire State Building and the 34th-Herald Square station. Plenty of shops and restaurants within a 5-10 minute walk. My wife and I were wary about booking here but are so glad we did! For the price, it exceeded our expectations. The room was clean, decent size for NYC, housekeeping was everyday, nicely decorated, the bathroom was newly renovated and staff was friendly. 10/10 we would stay here again!

Partner

10/10

Exceptional

18 May 2026

Shirley

Staff was great, especially John. Helped with parking strategy, and also suggested some places to visit around the area. The location was perfect, within the heart of Manhattan. Affordable, Pricing was not bad taken that lodging it is more expensive uptown; it was still affordable and convenient to our trip itinerary.

Family

10/10

Exceptional

18 May 2026

Luis

I had an amazing stay at this hotel. The staff truly made the experience special — everyone was incredibly friendly, welcoming, and always willing to help with anything I needed. You can tell they genuinely care about their guests and take pride in what they do.

The cleaning crew also did a fantastic job. The room was always spotless, organized, and refreshed perfectly each day. It’s the little details and consistency that really stood out.

Overall, the service was exceptional from start to finish. Great people, great atmosphere, and a team that goes above and beyond to make you feel comfortable and taken care of. I would absolutely stay here again and highly recommend it to anyone visiting the area.

8/10

Excellent

14 May 2026

John

Hotel is in a convenient location for food, shopping, and transit access

Partner

10/10

Exceptional

14 May 2026

Rolando

Suficiente para NY. Adecuada relación calidad/precio. Excelente ubicación. En las noches, la calle se llena mucho por estar entre restaurantes de estilo coreano de moda.

Friends_and_family Family

8/10

Excellent

14 May 2026

William

small room, but ok

6/10

Pleasant

11 May 2026

Maria

Location cannot be beat!

Under construction. No way to call hotel😳. Had to email to confirm early arrival and if they could store bags. They communicated well by email. BUT if there was any issues you have to go down to desk to report. Emergency…..? Had to request our room to be serviced or get new towels. There are no plush robes as described in the listing. The noise from street is a lot.
The bed was comfortable. And again, location cannot be beat.

Friends

6/10

Pleasant

10 May 2026

caroline

There is no parking neither a valet service. You should have told us when we booked.
But People where nice and the place is clean.

Family

6/10

Pleasant

09 May 2026

Mary

I’ll start by saying the location was great. Was able to walk most places. When we arrived, the lobby was under construction, and there was literally no place to sit, and barely enough room to even talk with the “front desk”. The staff was helpful and felt bad, but I feel like a heads up would have been appropriate. The room itself was very small, but clean. No dresser, no closet. No coffee in the room. Overall, not my best NY stay.

Friends_and_family Friends

8/10

Excellent

30 Apr 2026

Matthew

Despite the lobby construction, rooms were spacious (for nyc), clean bathroom, solid AC, only issue was weak water pressure…maybe because of construction and /or top floor room?

Self

10/10

Exceptional

25 Apr 2026

Martha

Muy central y me gusto la Limpieza

Self

4/10

Poor

25 Apr 2026

Nancy

This place is so trashy. It’s insanely loud at night. I listened to cars honking at each other all night and I could hear someone’s phone call in the next room because the walls are thin. I made the staff change the shower curtain because it smelled so disgusting. Housekeeping doesn’t come in unless you specifically request them. There is one elevator and it’s stupidly slow. You can’t open/close the room door if the bathroom door is open even a crack. There are no amenities.

This place is slightly better than serviceable.

Business

10/10

Exceptional

21 Apr 2026

Meghann

There are a lot of teeny, tiny little hotel rooms in Midtown but this place made theirs super comfortable. The room was updated, there are Le Labo toiletries in the bathroom and my room had huge windows looking out onto 5th Avenue. I'll definitely be back.

Self

4/10

Poor

19 Apr 2026

Chuck

Super tight room without a hook to hang anything.It didn’t even have a chair. We were so disappointed.

Partner

10/10

Exceptional

18 Apr 2026

Cassandra

Excellent in every way!!!

Self

10/10

Exceptional

18 Apr 2026

Regina

The hotel is under renovation, but the rooms are very clean and the staff is very friendly. Within walking distance of Times Square, Broadway and Madison Square Garden.

Self

10/10

Exceptional

15 Apr 2026

Helen

The hotel was under renovation at the time of the stay, but the location is absolutely unbeatable if your plans are taking you to midtown Manhattan. The staff are helpful and courteous, and the rooms are small but clean and comfortable.

4/10

Poor

13 Apr 2026

Brent

************UNDER. CONSTRUCTION ***********
Beware this hotel is undergoing an active renovation!!!!!

The staff were incredibly nice.

8/10

Excellent

11 Apr 2026

Gerald

Contemporary, thoughtful, comfortable look and furnishings. No closets though. The thermostat was set to 66 but the actual room temperature was 73. That temperature dropped to 69 only when we opened a window. The entrance is under renovation so was unattractive. It was also unmarked and small. A Starbucks is next store! :-)

4/10

Poor

10 Apr 2026

Leonard

Not clean

10/10

Exceptional

07 Apr 2026

Omotayo

Comfortable and clean room.

Self

10/10

Exceptional

05 Apr 2026

SARAH

Room was clean and what i expected. Staff was friendly and helpful.

Family

2/10

Poor

03 Apr 2026

Melisa

Everything is very poorly accomodated. The air conditioning is on top of the bed corner so if you are tall like in my case you hit your feet everytime you move. The windows are either so thin or poorly made that air and noise come in constantly making it very very hard to sleep. Worse experience at a ny hotel…

Partner

6/10

Pleasant

01 Apr 2026

Desiree

was really looking forward to this stay, but unfortunately it fell short in several ways. There was active construction happening during my visit, and the lobby was in complete disarray, with noticeable dust in that area.

When I first checked in, I was given a room that hadn’t been cleaned yet, which was frustrating. That said, the staff was kind and handled the situation quickly, which I appreciated. However, even after switching rooms, the cleanliness still wasn’t quite up to standard.

The biggest issue was the room itself—specifically the AC unit. It was extremely loud and never really got the room cool, making it difficult to sleep comfortably.

Overall, while the staff was helpful, the condition of the hotel and the ongoing construction made for a disappointing experience.

Self

10/10

Exceptional

29 Mar 2026

Alex

Good location

Partner

2/10

Poor

28 Mar 2026

Jason Kennedy

The lobby was in shambles and under construction without any notice. The lobby was about 5 feet wide with no space for my wife and I and other customers to be inside the same time. There was one person at front desk. it took about 30 minutes to check in.

The room was very small but I guess for the middle of the city, can’t complain about that.

My wife and I sat on the bed and the bed collapsed. It was late in night so I just informed the front desk that we would sleep on it as it was. They insisted that they come check even tho I told them my wife was already asleep.

Next morning I go out for coffee and breakfast and come back. Elevator was out of service. Only elevator in the hotel. Not even a service elevator was available. Had to walk up 9 flights of stairs and then my key wouldn’t work!

I checked out and had to walk down 9 flights of stairs with 4 suitcases!

There was not even a phone in the room to call the front desk for assistance. Staff apologized but that is no satisfaction for the lousy condition of the place.

Don’t stay here.

The only thing good about this place was the location.

If you stay here, you better stay on a low floor!

Partner

4/10

Poor

26 Mar 2026

Susan

I have stayed here before and usually would recommend it, but they are doing construction on the lobby and it was a mess and hard to manage. The room I got was not great and the toilet was running all night , so didn’t get much sleep with that and the noises outside the window. Hopefully they will fix the issues.

Self

2/10

Poor

23 Mar 2026

Grey

THIS PLACE IS A SCAM. ALL PHOTOS ONLINE ARE NOT LIKE THE ACTUAL HOTEL. THEY USE STOCK IMAGES FOR THE PICTURES OF THE LOBBY. I WAS ONLY REFUNDED FOR HALF MY STAY EVEN THOUGH I LEFT RIGHT WHEN I ARRIVED. DO NOT STAY HERE

10/10

Exceptional

21 Mar 2026

Alan

The room is smaller as to be expected but very clean and very thoughtfully designed. You can hear the city outside but that is part of the allure of it. Starbucks is one door over which is incredibly convenient. Staff are friendly and accommodating with holding bags and answering questions. This is a very New York feel hotel which was perfect for our stay!

Partner

6/10

Pleasant

19 Mar 2026

Keegan

No there was some hair

Partner

8/10

Excellent

15 Mar 2026

Roger

Great place but over packers should think twice. Rooms are small but tidy. Perfect for two people but not 2 full suitcases. There is no closet. Instead there’s a clever wall rack with 4-5 hooks with hangars. I worked from my room for an entire day and it was very functional (HVAC unit is chest level and portrudes 18 inches into the room -I used as a standing desk!). Clean rooms. Very nice staff. I’d like to see it again when lobby remodel is complete. Stay there if you are busy during the day.

Self

10/10

Exceptional

14 Mar 2026

Silas

All in all, it was very good

Self

8/10

Excellent

09 Mar 2026

Evelyn

Convenient to the City University NY Graduate School.

4/10

Poor

03 Mar 2026

francis

Construction!!! Avoid! Scaffolding outside both windows. Bathroom had water leaking from ceiling so I woke up to puddle in bathroom.

Self

10/10

Exceptional

01 Mar 2026

Stefani

Staff was amazing! They cleaned room everyday and it was in a great location. They are small rooms but perfect for a weekend trip

Partner

10/10

Exceptional

27 Feb 2026

Quentin

Super clean room also really good customer service!

2/10

Poor

26 Feb 2026

Imyra

No amenities, waited 2 hours for my room to be available, very noisy, and very small.

Self

10/10

Exceptional

23 Feb 2026

Catherine

Clean room, nice staff, great location. Small room but no big deal.

Friends

8/10

Excellent

17 Feb 2026

Corey John

Great place to stay, nice and central

Partner

10/10

Exceptional

12 Feb 2026

Ananya

I had such a wonderful stay at U Hotel! The room, hospitality and the location at this price point is an absolute steal! I did travel solo, and it felt like the room would’ve been a bit small if shared by two people, but the convenience and accessibility to the most popular NYC spots is worth it. The people too were very warm and helpful! 100% recommended.

Leisure Self

8/10

Excellent

11 Feb 2026

rey

Clean room and great lotion

Leisure Partner

6/10

Pleasant

10 Feb 2026

melissa

The staff was excellent. Helpful, courteous. The room was in real disrepair. The sliding door to bath narrowly missed my toddler fall off the slider. A toddler shouldnt be able to pull a heavy door off tracks. The side table fell apart when I lifted to move it closer to bed. There were holes in the wall. The room needs to be basically safe.

Leisure Family_with_children

10/10

Exceptional

08 Feb 2026

Michael

Nice

10/10

Exceptional

03 Feb 2026

Levi

staff was great. only complaints is room is small, low water pressure, and traffic noise is loud. but its nyc.

Leisure Partner

8/10

Excellent

01 Feb 2026

ALLA

The room was small but cozy. Enough for a short stay. Nice bathroom with big shower. Very comfortable bed. The receptionist was nice and friendly. The most important thing is the location. Close to everything.

Leisure Self

8/10

Excellent

11 Oct 2022

John

Great Midtown Location!

Room was clean, but small (but we knew that going in!)...definitely convenient to the locations we knew we were going to be visiting in Manhattan

Partner

8/10

Excellent

02 Sep 2022

K

Good location

The room was small and the bed could have been bigger, not helped by a large intrusive a/c unit. However it was spotlessly clean and the room was serviced each day. The location was perfect and reception staff friendly and helpful so overall we enjoyed our stay.

Partner

2/10

Poor

02 May 2022

Mackenzie

Terrible

8/10

Excellent

18 Apr 2022

Ed

What would be expected

8/10

Excellent

14 Apr 2022

Kari

Nice and clean. Great location. Most of staff friendly and helpful.

Leisure Family

8/10

Excellent

18 Dec 2021

Dagoberto

Great… Logistics are

Leisure Family

8/10

Excellent

16 Dec 2021

Haibei

Nice location, but the room is kind of small...

Business Self

10/10

Exceptional

12 Dec 2021

Verified traveler

The room was small, but it's ok.

Friends_and_family Family

10/10

Exceptional

21 Nov 2021

Fabián

I love the hospitality that the front desk ppl had.

Leisure Family_with_children

8/10

Excellent

16 Nov 2021

Wendy

Loved that this property was walking distance to so many landmarks and attractions. I didn’t like how tiny the rooms were. Beds were comfortable as well as pillows. But, with luggage no walking space around room. TINY. Room was super clean, room AC seemed larger than the room! Staff was fantastic! I mean at the end of the day room is to sleep and if I think of it that way, it was perfect. Windows also small but you get a view of the back of the Empire State building.

Leisure Family

6/10

Pleasant

15 Nov 2021

Verified traveler

Convenient location in 5th Av. Very good service and attentive staff. Room was clean, comfortable queen bed, room on the small side. No place to hang coats, bags, etc.

Friends_and_family Friends

8/10

Excellent

15 Nov 2021

Jessica

Great value for money. Unbelievably friendly and helpful front desk staff

Leisure Partner

10/10

Exceptional

01 Nov 2021

daniel

Great Hotel & Staff

the staff and service was great
great location and safe

Business Family

10/10

Exceptional

28 Oct 2021

Vibhor

Very good location, hotel and its staff was great.

Friends_and_family Friends

8/10

Excellent

28 Oct 2021

Michael

Small property and very small room but very good location and excellent staff

Business Self

8/10

Excellent

26 Oct 2021

Martin

I liked that the property is at a great location near many popular spots. The pictures of the rooms are misleading though. I wanted a room with the larger windows because of the view and instead got a small window in the corner. Other than that, everything was great!

Leisure Family_with_children

8/10

Excellent

25 Oct 2021

Verified traveler

Hotel U gives you a true NY feel. Great location for a day hike to Central Park, Time Square and Madison Square Gardens and next door to the Empire State Building. Great restaurants and food carts around every corner and a 3-5min Uber ride to practically any Broadway show or high end retailer you can imagine. The tiny 200 sq. ft. room provides a full size bed and full shower and really gives you that NY ‘Tiny house’ feel. The best part, unlike many NY hotels, Hotel U allows you crack open your window so you can really experience the sounds of NY too. If you only need a quick place to shower and sleep in NY, Hotel U is clean and the right price for you. And super sweet staff at this cute boutique hotel.

Business Self

10/10

Exceptional

20 Oct 2021

Margaret

U Hotel is the BEST!

Love this hotel! What a find. I will be staying there again. Great customer service, love the sbux :) excellent location!

Self

6/10

Pleasant

18 Oct 2021

Lisa