HGU New York Hotel

United States , New York Area - NY
NEW YORK, 34 East 32 Street
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100 reviews shown

8/10

Excellent

09 Mar 2026

Marianne

The only reason I didn’t give 5 stars is because of how small the rooms are! I had a queen standard and only travel with a carry on backpack. I had absolutely no where to put anything! If two people shared this room and you both had suitcases, I literally have no idea where you would put all your stuff. There is only enough room to barely walk around the bed, but you have to close the bathroom door and then shimmy between the “closet” and the bed. Other than that, absolutely great location, easy to get to and from JFK, and the staff were super friendly.

Self

10/10

Exceptional

07 Mar 2026

Judith

Great coffee shop, food to go in lobby. Workout area is gym next door, basically for 30-somerhings, couldn't go as a nearly 60 yo.

Self

10/10

Exceptional

06 Mar 2026

Lisa Gabriela Milian

The coffee shop next to the hotel was amazing. Your down the street from so many restaurants and bars. It’s a great place

Partner

2/10

Poor

05 Mar 2026

Rami

Had an emergency. Tried to cancel almost immediately after making the reservation. Called the hotel and Hotels.com several times with no luck. Just got passed around ; lines disconnected; no one was able to help or cared. I never even stepped within a mile radius of the hotel. And they're trying to charge me for three nights. If they're this uncaring and unhelpful before you even step in the door, I'd recommend looking at another hotel for your stay.

6/10

Pleasant

05 Mar 2026

Maria

La habitacion estaba muy bien pero su acceso es dificil

Partner

10/10

Exceptional

28 Feb 2026

Victoria Catherine

The room is big for NYC king bed and the pillows are amazing. My room was very clean! The staff was amazing. They were very helpful, and non judgemental when it came to my touritsy questions. Would definitely stay again.

Self

2/10

Poor

27 Feb 2026

Stephen Randall

The hotel refused to cancel my reservation during the blizzard. They told me they would cancel it when I called 3 days before I was supposed to arrive, then reneged. The conduct speaks for itself. I will never stay at this hotel.

10/10

Exceptional

22 Feb 2026

Samantha

Room was clean and comfortable staff was amazing so nice and accommodating I will absolutely be back

Partner

10/10

Exceptional

22 Feb 2026

Nayelly

Staff was kind and helpful - room was clean and any requests were resolved quickly!

Friends

10/10

Exceptional

18 Feb 2026

Xavier

Love it! excellent staff.

Partner

10/10

Exceptional

17 Feb 2026

udean

I had a wonderful stay. The room was clean and quite lovely. Check in staff was very pleasant and welcoming. I will definitely stay at HGU again.

10/10

Exceptional

16 Feb 2026

Virginia

Room was clean and comfortable, staff was friendly and helpful, food was delicious in the cafe and not even a block from the subway!

Leisure Partner

2/10

Poor

14 Feb 2026

Shahrzad

I stay at this Hotel 2 three times a year out of convenience for the location of my business. Staff is rude and not friendly, and every winter time that I have stayed there the heat in the rooms don't heat the room. I could put it on 90 and it still would give cold air. Their solution is a hand held heater, which when I checked in this past January noticed there was a hand held heater in the room. It was so cold that I had to buy a heated blanket to keep me warm. They were also not accommodating due to the bad weather in the East Coast, my flight was cancelled and I had to fly in the next day, they were unwilling to credit me for the first night that I couldn't fly in and check in. All flights were cancelled for that day to East coast. Wont stay here again.

Business

6/10

Pleasant

14 Feb 2026

David

It is pretty rundown, no bellhops or even luggage carts, and staff was pretty apathetic.

They have valet service but it takes half an hour by design. There is a reason it was one of the lower priced hotels.

2/10

Poor

11 Feb 2026

Mark

The room was freezing. Literally freezing. I asked to move and was told I couldn’t despite there being available rooms in all websites including their own. Also they are massively misrepresenting their hotel. They show photos of the bars and a restaurant. None of these exist. It’s appalling. I had to move to a different hotel. I called the GM who didn’t work at weekends and they never called back

Business

10/10

Exceptional

10 Feb 2026

Genene

Easy, fast check in. Valet parking was great. I love this location because you are away from the hustle and bustle on Times Square, but close enough to walk or take a quick uber ride. The room was so cute and very clean. Staff also very nice. I would definitely stay here again.

Friends_and_family Family

10/10

Exceptional

03 Feb 2026

Amelia

Really cute little room perfect for my one night stay, felt more like a studio apartment than a hotel. Cozy and comfy

Self

10/10

Exceptional

02 Feb 2026

Heather Price

Room was immaculate and the service were wonderful! All-round perfect stay!

Business_and_leisure Partner

8/10

Excellent

31 Jan 2026

Tracy

Room was great and perfect size for what we needed. Bed was comfy. Clean. Fun view. Great value, great location. Food at cafe in lobby was GREAT.

Two little things. The GFI of the outlet in bathroom was tripped and would not reset so I used different one to dry my hair. The heat did not blow hot or even warm air—luckily the covers on the bed were very warm.

Leisure Partner

6/10

Pleasant

30 Jan 2026

Catherine

Staff was friendly, location good. Hotel renovation was a bit shoddy, heating unit was not working well, disappointing overall.

10/10

Exceptional

26 Jan 2026

Scott

Room was small, but was clean and had everything we needed. Staff was very friendly and helpful.

Partner

8/10

Excellent

20 Jan 2026

YVELINE

I've stayed here a few times before and the staff is always friendly, the rooms are always clean and comfortable. The only minor complaint this time was that the room was very cold. Spoke to front desk about it and all good. There’s lots of eatery options in the area and it's a great location.

Leisure Self

10/10

Exceptional

16 Jan 2026

Memphis

Great hotel! Nice staff, rooms aren’t too small!
Will stay again!

Leisure Partner

6/10

Pleasant

14 Jan 2026

jerry

Mid town location is good for all of Manhattan
Older hotel with a very nice renovation
We did have a heat issue. Hotel provided quality space heater to help with the issue

Leisure Family

10/10

Exceptional

13 Jan 2026

Mary

Nice location, cool building.

Business

8/10

Excellent

12 Jan 2026

Scott

Wonderful staff. It could have been warmer but at least they brought a small electric heating to supplement the very windy and cold climate. Overall, I would return to this hotel with a great coffee cafe.

10/10

Exceptional

11 Jan 2026

Richard

Excellent, clean room with extremely helpful staff. Location is right next to the 6 Train and a Starbucks is next to that, and lots of local spots for dinner, late night snacks and drinks for the room. We’ve stayed here nearly a dozen times and have made it a home away from home.

Leisure Partner

10/10

Exceptional

11 Jan 2026

Donna

Spotless and charming room. Big fluffy white towels. Wonderful friendly staff. Great location

Friends_and_family Family

10/10

Exceptional

10 Jan 2026

Tatyana

Such a cute hotel. Really enjoyed staying there. Very neat and clean

10/10

Exceptional

04 Jan 2026

Mark

Staff was excellent and welcoming.
Room was compact - but thoughtful.
Bathroom was large and very nice !
Perfect location near the 6 Subway- and easy for LGA flights.

Partner

10/10

Exceptional

04 Jan 2026

Frederick David

Nice place!

10/10

Exceptional

04 Jan 2026

Richard

Staff is amazing. Location is so convenient. We were given a free room upgrade.

Partner

8/10

Excellent

04 Jan 2026

Rachael

Had some issues here. It is a converted building, the first room we were given the ac didn’t work so we were moved. The second room wasn’t as good with no window seat. The room was very small with not enough room to store large cases. The weekend nights we stayed there were constant loud noises and sirens from police vehicles. There is a small cafe on ground flooring serving mainly hot drinks and small amount of food. There is a 7 Eleven within a 5 minute walk. HGU is close to the 33 St entrance of the subway. It is also walking distance to Empire State Building.

Leisure Family

10/10

Exceptional

01 Jan 2026

Genevieve

Clean room, amenities, comfort and space in room. Staff / housekeeping were great.

Family

8/10

Excellent

31 Dec 2025

Jennifer

The room was nice and clean, but for a 5 days stay they only cleaned our room after the first day. Not a big deal, but it would have been nice to know. The mattress and pillows were not great. But the service was good and when our flight was cancelled and we needed to stay another night, they were accommodating.

Leisure Family

10/10

Exceptional

25 Dec 2025

Carrie

Very courteous and helpful staff! Fluffy, soft towels to die for (just wish my replacement ones were the same quality.) Great location with easy access to the subway.

Self

2/10

Poor

23 Dec 2025

Anwar

I do not think this hotel should be part of Hotels.com list . The minute I got in I realized it was a big mistake, the TV was not working , maintenance men had to come in 3 different times. No heat, the thermostat was broken. I was so frustrated, my night was ruined. It was supposed be a nice night out in the city. But this establishment is sham. I feel I was robbed . I’m asking respectfully to reimburse me and please remove this hotel from your list.

Friends_and_family Friends

6/10

Pleasant

23 Dec 2025

Cody

Staff at the coffee bar could’ve been less stuck up.

10/10

Exceptional

21 Dec 2025

Dennis

Great central location yet still quiet. Spacious room. Comfortable bed.

Leisure Partner

8/10

Excellent

21 Dec 2025

christina

The room was clean and warm. But the view was a shaft and the front desk was a bit tricky at checkin

10/10

Exceptional

20 Dec 2025

Stephen

10/10

Exceptional

20 Dec 2025

Megan

The room was clean, cozy, and surprisingly fairly quiet for being in midtown NYC! The bathroom was chic with a lovely shower. Staff were pleasant and helpful. Location was perfect. This is the only hotel I have ever stayed in that did not have an option for coffee in the room though, and that would certainly make it better.

Leisure Partner

10/10

Exceptional

20 Dec 2025

Allison

So cute and cozy! Our room was perfect! Staff was amazing

10/10

Exceptional

17 Dec 2025

Patricia

Clean and great location

Leisure

10/10

Exceptional

16 Dec 2025

Cynthia

10/10

Exceptional

15 Dec 2025

Natalie

The hotel location was great, room was quiet, bed was comfortable, and staff were helpful and friendly. The care, Noa, was nice for a coffee in the am and had breakfast items (didn’t eat so don’t know how good).

10/10

Exceptional

11 Dec 2025

Ronnie

Rooms and facility were very nice. Will definitely stay here again.

Leisure Partner

6/10

Pleasant

08 Dec 2025

Elizabeth

Tiny room, but it was ok. Staff was rude, but it is NYC. Elevator was broken.

Friends_and_family Friends

10/10

Exceptional

06 Dec 2025

Ouahid

Yes. Nice team and clean room

Friends_and_family Family

6/10

Pleasant

03 Dec 2025

Marta

Honestly I’m a bit surprises for a hotel that charges around $600 per night that the heat wasn’t working for the winter month. They brought a space heater but really kinda wild for a nice place like this. I travel a lot to New York and have been looking for a permanent hotel to stay at consistently so I’ll keep looking.

10/10

Exceptional

03 Dec 2025

Alex

Great hotel! Rooms are a little small but standard for NYC. Hip and nice, great location, great staff. Coffee shop in lobby is nice and has an arrangement with the really nice gym next door. Will stay again.

Leisure Partner

10/10

Exceptional

02 Dec 2025

Simona

The room was clean, bathroom was clean and good size.

Leisure Partner

10/10

Exceptional

02 Dec 2025

Melinda

Rooms were clean, enough space for one night. Right in the heart of the city. I was there to see the Thanksgiving Day Parade and 38th was within walking distance to do so. Elevators are kind of slow, check in was a little delayed past the promised 4pm time, but not really an issue. The front desk staff was wonderful.

Friends_and_family Family

10/10

Exceptional

02 Dec 2025

Annabel

Staff is super helpful!!

Leisure Friends

8/10

Excellent

01 Dec 2025

Demetrius

Overall I loved my room. The staff was amazing.

Self

10/10

Exceptional

01 Dec 2025

Asma

Love it - great area and very helpful staff. Highly recommend it

Leisure Self

8/10

Excellent

29 Nov 2025

Michelle

Check in was easy and quick. The room was a notch bigger than other NYC hotels. I wasn’t thrilled when we saw a cockroach in our room but we were able to kill it and never saw another. The hotel was convenient to where we needed to be and we were in a rush to get there.

Leisure Partner

6/10

Pleasant

27 Nov 2025

Howard

Room was nice, clean and quiet. Front staff was kind and friendly. Had a nice stay but had to come a day late due to a loss in the family. Was disheartened that the manager Selina did not respond to multiple emails regarding our having to come a day late due to attending a funeral. Was not necessary expecting any credits or fee nights but was disappointed and felt disrespected that our outreach was not acknowledged or responded to. We will not be going back due to this reason.

6/10

Pleasant

25 Nov 2025

Dakota

Room was tiny and cold and there was a lot of construction going on outside throughout the night ... I wouldn't stay here again

10/10

Exceptional

23 Nov 2025

Michelle

Cozy, convenient, great staff!

Self

10/10

Exceptional

23 Nov 2025

Harris

Everything was clean and spotless and it could not have been easier to check in and out. Room was great and quiet. I would stay here again

Leisure Partner

10/10

Exceptional

21 Nov 2025

Vernon

There wasn't any free breakfast at the hotel. Outside was a bit out with the police and fire department. The hotel was overall a nice NYC stay. Very clean, stylish, and the staff was very friendly.

Leisure Friends

10/10

Exceptional

19 Nov 2025

Bruce

The room was very clean. It was also very small. The bathroom was very clean. Nice linens.

Leisure Partner

10/10

Exceptional

17 Nov 2025

Jorge

Wonderful bed, clean room and nice bathroom

Leisure Partner

8/10

Excellent

16 Nov 2025

Lee

Not particularly friendly or helpful on checkin, not advised about additional taxes either and only found out when charges appeared on my card

Business

10/10

Exceptional

10 Nov 2025

Peter

Yes

2/10

Poor

10 Nov 2025

ron

AC doesn’t work for 5 days from the six we were on. Room wasn’t cleaned everyday and even not been cleaned for three days until I called them and ask them to come over now. Smallest room I have ever been on. Just a bad hotel with a good location. Not VFM

10/10

Exceptional

09 Nov 2025

Melody

Clean and cozy room, friendly staff and a convenient location nearby the subway lines. Sweet exterior and a nice rooftop patio with views of the Empire State Building.

Friends_and_family Family

10/10

Exceptional

08 Nov 2025

Ian

Staff was very sccomodsting. The hotel was very interesting and spotless.

8/10

Excellent

05 Nov 2025

Kevin

Hotel was in an excellent spot for exploring. Only a few minutes from the Empire State Building and a 15 minute walk to Macy’s and even Summit One on Vanderbilt. We never ate in the hotel, so can’t comment on the food. It’s in a great location for lots of Korean and Japanese restaurants as well. Very handy for the Metro, which is literally a 2 minute walk from the front door.

Leisure Partner

10/10

Exceptional

04 Nov 2025

Annette

I saw several reviews complain the room is small. Most rooms in New York are small! The bed was very comfy! The bathroom is great!

Leisure Family

8/10

Excellent

30 Oct 2025

Charles

Decent lil boutique, with tiny rooms, but well appointed

Leisure Self

8/10

Excellent

22 Oct 2025

Lisa

We loved the hotel. Staff was friendly and helpful and room was clean. Our room faced the street and there was a lot of construction type noise every night between 3 and 5 am. So I would ask for a room that does not face the street if you are a light sleeper.

Friends_and_family Family

4/10

Poor

21 Oct 2025

Rana

My stay at this hotel was an utter disappointment and resulted in unnecessary damage to my property. The single biggest issue was the air conditioning unit, which was severely leaking. Not only did it create a slip hazard on the floor, but it dripped relentlessly right onto my luggage and directly onto a significant portion of my clothes. Several items were completely soaked and are now stained, requiring immediate and expensive dry cleaning. This is completely unacceptable for any functioning hotel room.

Leisure Friends

10/10

Exceptional

20 Oct 2025

Araceli

The location is great, walkable to all subway stations. Close to koreatown loved it!

Leisure Partner

2/10

Poor

16 Oct 2025

Melissa

BED BUGS! Before I reserve a hotel room, I always check the reviews to scour for any post about bedbugs. I did not find any for this particular hotel. I chose this hotel because of its option for valet which parking in New York is hard to come by. In the morning, we had evidence of bedbugs. We packed all of our belongings into plastic bags and move to another room. After coming back to the room being out all day, we checked the space and found yet again evidence of bedbugs specifically pupa. We didn’t transfer them from room to room because our stuff stayed in plastic bags and they wouldn’t have magically made it to the new bed and started laying eggs. It was late and we got transferred to yet another room but then told that room was having maintenance done on it the next day so we had to go to yet again another room. Perhaps that maintenance was spraying for bedbugs? At this point, we were uncomfortable staying at the hotel, so we decided to check out early And head home. The hotel management is ignoring my phone calls and not responding to messages. They must know there’s a problem and they are avoiding it.

Friends_and_family Family

8/10

Excellent

15 Oct 2025

Jerold

Noisy slamming doors

Leisure Partner

10/10

Exceptional

13 Oct 2025

Margarita

Friendly staff, clean rooms. Walkable to different shops, very good impression the moment I walked in, will definitely book again for my next visit !

Leisure Self

6/10

Pleasant

13 Oct 2025

Jill

frequent-traveler

The room was clean, the bed comfortable. But there was one small window overlooking the internal airshaft. I had to look way up to see the sky. It was not a good value for the price.

Business

10/10

Exceptional

13 Oct 2025

Andy del Sol

The bed was hugeee and the room would be cleaned everyday which was greattt!! Staff were great and location was perfectttt!!

Friends_and_family Friends

8/10

Excellent

12 Oct 2025

Jane

Great location. Close to subway stop. European feel. Nice, comfortable lobby. Firmer bed would be nice.

Friends_and_family Family

10/10

Exceptional

12 Oct 2025

Antoine

Really enjoyed the upkeep

Leisure Self

10/10

Exceptional

10 Oct 2025

Lilian

Lovely helpful staff great location in midtown! Easy to walk to all the major sites from! Small rooms but considered big for New York and very clean!

Leisure

10/10

Exceptional

10 Oct 2025

Olivia

Staff was helpful and kind

Leisure Friends

10/10

Exceptional

09 Oct 2025

Emily

Receptionist was so nice! Rooms were clean and hotel location was amazing.

Leisure Friends

10/10

Exceptional

08 Oct 2025

Ann

Charming boutique hotel in an excellent location. The neighborhood has many restaurants, including a cozy cafe in the building and is steps away from the Subway.

Leisure Family

10/10

Exceptional

07 Oct 2025

Joshua

Love this place, great location and staff

Business_and_leisure Self

8/10

Excellent

07 Oct 2025

Misty

The staff was exceptional, friendly and helpful.

Leisure Friends

10/10

Exceptional

07 Oct 2025

George

We were worried about not having a place to put our luggage while we explored. Thankfully the staff was able to check us in super early and it made everything super easy. The staff was really nice and the room was clean. Definitely recommend!

Leisure Partner

10/10

Exceptional

05 Oct 2025

JEAN

Easy access to metro. K-town nearby. Friendly staff. Roof top access. Clean room.

Leisure Family

10/10

Exceptional

04 Oct 2025

Rose

Love!

Business

8/10

Excellent

01 Oct 2025

Douglas

Convenient location just steps from Subway

Business

8/10

Excellent

28 Sep 2025

Sheila

Great location.
Nice view from roof.

Partner

8/10

Excellent

25 Sep 2025

Maria

Rooms were clean. Very small. And difficult to move around. But still decent.

The windows did not block the sounds from the street.

Leisure

6/10

Pleasant

25 Sep 2025

Sultana

It was noisy, loud, thry forgot to clean our room and give us fresh towels. I had to ask for towels. There is no available ice for beverages.

Leisure Family

10/10

Exceptional

19 Sep 2025

Edward

Great location. Front desk staff were excellent and really accomodating with a room change request. Would definitely stay again

Leisure Partner

10/10

Exceptional

16 Sep 2025

Nicholas

Convenient location, friendly staff, great coffee and food a short walk away, comfy bed and great view from the roof top. Perfect for a short stay.

Leisure Friends

10/10

Exceptional

15 Sep 2025

Brian

Nice hotel for New York City. Convenient location right near the No. 6 subway line. Rooms are a little small but it’s NYC. I liked it because it’s so close to so many things. I wouldn’t waste time on the breakfast. Beds were big and comfortable. Hotel was not weird or scammy.

Leisure Partner

10/10

Exceptional

13 Sep 2025

john

the main reason that I would stay again and again is Samantha, Pierre, and Celina. Nice sheets and towels make it grander. My bay window was my favorite perch.
thank you everybody for making my trip home away from home a special one.

Leisure Self

10/10

Exceptional

11 Sep 2025

Jake

The room was nice. Everything was as advertised. It was a little frustrating to find out that we would be pre-charged for the minibar and stuff and refunded if we didn’t use them but it wasn’t a big deal.

Even though we had already paid through Expedia, they charged us the whole cost again, but swiftly corrected it.

Huge fan of private individual bathrooms in the lobby!