Name: HGU New York Hotel
Address: 34 East 32 Street, New York, 10016, US

10/10

Exceptional

25 Jul 2026

Daniel

Clean room good location

10/10

Exceptional

21 Jul 2026

Supawadee

I have been stay New York for 2 week and have been stay 4 deferent hotel and this hotel are the best hotel so far on my trip, the room are sooo clean and bed are so comfy I love this hotel stuff are friendly and helpful this hotel are super safe for family easy walk to Korean town . Omg I love it love everything they host at this hotel. Will be back and stay again.

Family_with_children

6/10

Pleasant

21 Jul 2026

Carris

Helpful staff, but my room key didn’t work in the lift so I had to be escorted to my room

10/10

Exceptional

18 Jul 2026

Tina Marie

Tiny. But who stays in the room while in NYC? Super helpful staff. Left my bags since my room wasn’t ready early- came back and they were magically in my room! So happy not to have to lug them around!! Super friendly staff.

Self

10/10

Exceptional

17 Jul 2026

Tracy

The Staff was kind .

Partner

8/10

Excellent

15 Jul 2026

Kalila

Enjoyed my stay. There were little luxury touches like bags being brought to the room, slipper and robe provided. The cafe next door had good drinks and pastries (enjoyed the cardamom bun). My only gripe was check in.. I attempted early check in, room wasn't available which is fine, even expected. BUT this was probably the first time i wasn't offered to start the process (just check in) so i could be contacted when the room was ready. Even when i asked, they said they couldnt take my info until the room was ready. I had to call later. Besides that, a fine stay.

Self

10/10

Exceptional

14 Jul 2026

Donielle

The staff was awesome, the room was clean. I will definitely book again.

Partner

10/10

Exceptional

11 Jul 2026

Katlynn

Hotel was clean, staff was friendly, and the location was GREAT. Easy walk to Madison Square Garden, Penn Station, and everything else Midtown has to offer!

Friends_and_family Friends

8/10

Excellent

08 Jul 2026

Byron

Que mejoren el servicio de restsursnt

Self

4/10

Poor

06 Jul 2026

Justin

Locked out of my room for two nights, constant loud banging on the lower levels from the gym next door. Location was wonderful with the subway right down the block. The room was clean and cool. But the staff seemed a little off the entire stay.

Self

2/10

Poor

06 Jul 2026

Melissa

Do not stay here. AC didnt work. Staff was unfriendly and rude. Hit us w destination fee taxes etc on top of that. Charged us for tequila that we did not drink. Beware!

Partner

2/10

Poor

06 Jul 2026

Thiago

The staff basically the GM Selina was horrible
Can’t image she have a jogb dealing with hospitality

Partner

10/10

Exceptional

27 Jun 2026

Verified traveler

The staff was excellent and the hotel condition and service was great

Partner

8/10

Excellent

24 Jun 2026

Yeva

Great location and a beautiful hotel overall. The only downside for me was that the bed and pillows were a bit too firm. Guests should be aware that some rooms face the courtyard and receive very little natural light. If you’re traveling solo, I highly recommend the Queen Room — it’s small but beautifully designed, cozy, and absolutely worth booking.

Self

10/10

Exceptional

22 Jun 2026

Marie

Love the room, love the staff not a lot of closet space but I was cheerfully provided with extra hangers - as many as I asked for and that worked ok location can’t be beat. No need for cabs subway entrances steps away from the building walking distance to great diners, drugstores, restaurants, etc. Should I go back to New York, thisis the place I’d wanna stay.

Family

10/10

Exceptional

21 Jun 2026

Lauren A.

LOVE this hotel! Thank you!

Self

10/10

Exceptional

18 Jun 2026

Mike Antonio

GREAT PLACE!!! If you love staying at boutique hotels this is the place. Close to Herald Square in the middle of it all. So secluded and private you can walk right by it and not notice it. Then when you open the front door there's an incredible low key quite elegance that permeated through the property. Keep in mind its NOT the Waldorf nor the Ritz but its like a lovely cousin. There was a young man, don't recall his name, Nuyorican he said he is, he was AMAZZZZZZING!!! Great attitude and very professional. Kudos to him and the person that hired him. HIGHLY RECOMMEND for solo travelers, my room was small, but then again it had ALL I needed.

Self

6/10

Pleasant

17 Jun 2026

Lori

Small, cramped king room

Self

10/10

Exceptional

15 Jun 2026

Joseline

The room was so nice and the staff was absolutely accommodating and a pleasure

Partner

10/10

Exceptional

14 Jun 2026

Ashley

We had a great time, easy check in

Partner

10/10

Exceptional

14 Jun 2026

Teagan

Great hotel, central location and quiet rooms

Business

10/10

Exceptional

12 Jun 2026

Donna

I had an excellent rest. The tone made the experience even more spectacular. In sum, everything was impeccable!

Self

10/10

Exceptional

12 Jun 2026

Katharine

Room was spotless, bed very comfortable. Staff was friendly and professional. I did a one night stay and had to leave early in the morning to attend a morning event and staff held my bags until I returned from it even though I had already check out. Area is nice, quieter than Times Square but still in walking distance to different stores and restaurants. I highly recommend.

Self

10/10

Exceptional

10 Jun 2026

Megan

Clean room, friendly staff, access to a nice coffee shop, access to a lovely rooftop (no bar up there but we were able to bring drinks and food). Good subway access. We stayed six nights and had a really great experience. Great vibes here

Partner

10/10

Exceptional

08 Jun 2026

Franklin

very simple and clean hotel, close to a lot of restaurants and penn station

Family

10/10

Exceptional

05 Jun 2026

Samantha

My partner and I loved our stay at HGU. It was everything we hoped for and more. Lovely staff and great room! All clean and tidy and very quiet! We would definitely stay again!

Partner

10/10

Exceptional

05 Jun 2026

Rachel

Room was cute and as pictured they were timely and we enjoyed the location!

Partner

10/10

Exceptional

03 Jun 2026

Daniel

We had such a fantastic stay at HGU. We stayed in a king standard room. The bed was super comfortable and huge. Room was very clean. Great amenities in the room too. I’ve seen people complain about things such as lack of natural light (well, you’re in midtown manhattan, duh!), noise from outside or A/C not working but we didn’t experience any of this.

The hotel staff were very helpful whenever we dealt with them - which wasn’t much as we had no issues to raise :)

It is close to lots of the main attractions but not anywhere near as busy as Times Square or theatre district hotel locations, where I have stayed previously and it becomes a hassle when it’s so busy outside your hotel.

HGUs location really was one of the best things about our trip and it allowed us to head back to the hotel for a quick rest in the afternoon. There is a subway station at the end of the street, you don’t even have to cross the street to get to one of the entrances!

There is a nice coffee shop on the bottom floor which is convenient for grabbing something before heading out for the day.

The rooftop was open as it was nice weather, where you get a great view of the Empire State Building.

Also we booked early, choosing to pay on arrival, and we got a great deal I thought.

Overall, the best compliment I can give is the next time we come to New York we will definitely be looking to stay here again!

Partner

10/10

Exceptional

03 Jun 2026

Jan

Clean and quiet hotel, very relaxing ambiance

Partner

10/10

Exceptional

28 May 2026

Daniel

I would recommend extending the rooftop hours. Perhaps a rooftop bar would be cool.

Partner

10/10

Exceptional

27 May 2026

Monique

Clean rooms, quick check-in process, and gym next door is nice.
The lobby and cafe left no room for waiting in the morning.

Partner

2/10

Poor

27 May 2026

Joshua

Hotel jacked up its deposit hold from $100 to $200 plus destination fee, without updating this information anywhere online.
Not only are hotels are notorious for such practice of omission, it is also in violation of NYC law.
Upon checking in, I politely brought this to the attention of front desk staff, showing the only information from 2021 indicating the $100 hold.
They refused to honor that, and denied to check me in.

Self

10/10

Exceptional

27 May 2026

Dominique

Stayed here during my NYC trip and honestly had such a great experience. The hotel was clean, stylish, and actually felt calm after the chaos of the city outside. Staff was super kind and accommodating, the room was comfortable, and the location made getting around insanely easy.
The vibe felt modern and cozy at the same time, which made coming back at night feel like a reset button after long days in the city.

Would absolutely stay here again and definitely recommend it to anyone visiting NYC!

Self

6/10

Pleasant

26 May 2026

Karriem

We recently stayed at the HGU New York during our anniversary trip to NYC and overall had a pleasant experience.
The room was clean, the bathroom was bright, spacious, and well-maintained, and the bed was very comfortable. The hotel's location also made it easy to get out and enjoy the city.
There were a few drawbacks. The room was probably the smallest hotel room we've stayed in during our many trips to New York, we were unable to connect to the Wi-Fi during our stay, and the shower water pressure was unusually low. It also took quite a while for the hot water to come through. Our room's view was essentially a brick wall, and we were a little surprised by the $200 room deposit, as we're more accustomed to seeing deposits around $100 at other hotels.
That said, we didn't come to New York to sit in the room. We came to celebrate our anniversary, explore the city, shop, eat good food, and make memories together. The room served its purpose, the bed was comfortable, and we had a wonderful trip overall. 😊🗽❤️

Partner

10/10

Exceptional

26 May 2026

Ben

Great hotel

Partner

10/10

Exceptional

26 May 2026

Mary

Stayed here for 5 days in April and I really loved it. Staff were very friendly. Our room was clean and very comfy. It was my first time in NYC and I'm so happy we stayed here, it was honestly wonderful. The cafe in the front of the hotel was lovely too. I'd stay here again.

Partner

6/10

Pleasant

24 May 2026

Alma

Unfortunately, my experience with housekeeping significantly impacted my stay at this hotel.

On the first day, housekeeping did not change the sheets until around 4pm, which is far too late in the day for basic room servicing. On the second day, housekeeping did not come at all, the room was not cleaned, the sheets were not changed, and no servicing took place whatsoever. By the third day, at 2pm the room still had not been serviced despite the fact I had already left and returned to the hotel twice, so there was more than enough opportunity for the room to be cleaned.

A hotel room should be consistently serviced, clean, and maintained in a timely manner, and unfortunately that standard was not met here. At one point, I even had to clean parts of the room myself because it had become unpleasant.

Overall, very disappointing housekeeping standards for what should have been a comfortable stay.

Self

6/10

Pleasant

23 May 2026

Chuck

Not as nice as the online photos and reviews show. I paid extra for a deluxe king and its only window was on a dark and grimy airshaft. Ordered ice 2 times and finally had to go down to front desk to get ice myself.

Self

10/10

Exceptional

19 May 2026

Michael

Amazing staff, very clean hotel and we enjoyed the roof top lounge.

10/10

Exceptional

18 May 2026

Michael

Lovely. Clean. Excellent stay. Breakfast area very small, difficult to access. Did not sample food. Courteous, helpful staff.

Family

2/10

Poor

18 May 2026

Jason

Had so many bad dreams

Self

10/10

Exceptional

18 May 2026

Marie

Staff very friendly

Family

10/10

Exceptional

17 May 2026

Susan Seelye

It was a great stay and a sweet hotel. All the staff I met were helpful and cordial. My room had an old-fashioned window seat, the bathroom door must have been the original. It was solid wood. The bathroom was very clean had a nice tub if you want a hot bath after pounding the cement. Well located, I would stay here again and totally recommend it.

Self

10/10

Exceptional

17 May 2026

Norma

Rooms were very good,staff friendly. The property can use a little work little touched here and there. But overall a beautiful place to stay. Traditional NYC.

Partner

8/10

Excellent

16 May 2026

Timothy

Room was smaller than expected. Bathroom sink water did not get hot. Toilet was confusing to flush. Comfortable bed. Mini bar in room. Shower was good.

Partner

8/10

Excellent

15 May 2026

udean

Overall good experience however, the pillows were very uncomfortable and the sheets felt a bit rough against my skin. I will definitely book another stay. The location is close to public transportation, shopping and dining.

8/10

Excellent

14 May 2026

Samantha

Clean basic room, some areas in need refurb, but great location.

Self

6/10

Pleasant

12 May 2026

maura

No breakfast included- there is an independent cafe with limited menu and average coffee

Partner

10/10

Exceptional

10 May 2026

Reynaldo

Perfect place clean as well I had the suite and was amazing

Partner

2/10

Poor

07 May 2026

Victoria

First thing I noticed was when I turned the television on there was a line going down on the tv don’t know if it was a circuit issue. Second thing I noticed was when i turned on the water faucet the cold one water started to leak out of it. Third there was a stain on the table, fourth the bathroom doors lower hinges were messed up

Partner

8/10

Excellent

05 May 2026

Roberta

Great location, comfortable room, comfy bed,

Friends_and_family Family

2/10

Poor

05 May 2026

Doug

I have no idea how this dump gets a 4 star rating. \"Shabby\" doesn't even come close to describing it (the AC/Heating system in my room was not working and no alternative was offered when I notified them). To top it off, they double charged my Amex for the stay... replete with additional \"junk fee\" charges. As an extensive traveler for both business and personal trips, I cannot recall a more poorly run establishment. So bad, it's almost comical. Do yourself a favor... stay away! You're better off sleeping in the park.

Self

10/10

Exceptional

04 May 2026

Jennifer

This was a lovely little hotel in an excellent location. Bathroom was particularly nice. Location right next to the 6 was a big plus as was the in-building cafe, noa.

Self

10/10

Exceptional

30 Apr 2026

Maria

very nice and chic

4/10

Poor

29 Apr 2026

Pranav

No real amenities. Rooftop closed without any mention of that anywhere.

The only amenity they offer is not even within the confines of their own hotel (a gym).

Partner

8/10

Excellent

21 Apr 2026

Gail

Entire hotel was clean and staff was very helpful. Standard King room was a little tight in space.

Partner

10/10

Exceptional

20 Apr 2026

Isobel

Great

Self

2/10

Poor

20 Apr 2026

Brandy

The first room I was given had a broken air conditioner. It said Error01 on it. I called the front desk and they said they would send the engineer to the room. A half an hour later, no one was there so I went down to the front desk and was told that a part was on order for that a/c. It might come in today. I said I wanted another room. They said it was before check in time so they didn't have anything else and I said I would wait (btw, the room was so tiny that there was not room to open the carryon size suitcase except on the bed, and the view from the only window was of a pipe and a brick wall which made the room dark--and hot). I was given another room where the a/c worked and I was happy. It faced the street and let light in. All was good until 6am when I heard very loud sounds that seemed to be garbage trucks. I went to the lobby (because the phone in the room didn't work) and they told me that they were in fact lots of garbage trucks because there is a recycling plant across the street from my room. The sound went on for a long time. I said I wanted to change rooms so I could get some sleep and they said they were booked. I was getting ready to change hotels, but decided to wait until people checked out because they promised me a quiet room. When I got to that room, the a/c also didn't work. The engineer came up and reset it but no luck. I moved again to their \"suite\". The toilet ran on and on. The engineer came up and changed the flapper, on my suggestion. Terrible!

Family

8/10

Excellent

17 Apr 2026

Kannan

The location is very good. The room was quite small. The a/c did not work well - the staff was nice and they gave us a box fan, but it was too hot and could not get much sleep.

Family_with_children

4/10

Poor

16 Apr 2026

Steven

Shockingly small room with hardly any space around the bed for us and 2 suitcases, 1 narrow bedroom window and 1 narrow bathroom window facing a tiny narrow court surrounded by tall buildings, so no natural light. Not worth the money in our opinion.

Partner

10/10

Exceptional

10 Apr 2026

michael

Awesome. Clean. Safe. Affordable. Location, location, location! Will return.

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Victor

super neat little place. I was solo traveling and this place was perfect for my situation. room was a bit small but how much does one really need after all? super convenient location, incredibly friendly staff, and the room itself had everything one could ask for. would definitely return in the future.

Self

10/10

Exceptional

06 Apr 2026

Rodrigo

The hotel is very well located, friendly and helpful staff.
The room was sparkling clean, bed very comfortable, quiet. I’d definitely recommend.

Friends

8/10

Excellent

05 Apr 2026

RUBEN

Nice room but very small.

Partner

10/10

Exceptional

30 Mar 2026

laura

Great location, friendly staff and great coffee shop!

Partner

8/10

Excellent

29 Mar 2026

Madely

Very convenient for an overnight stay in NY. Lots of stores to visit that are close of a walk. Room was tiny, but still comfortable enough to move around and get dressed.

Partner

8/10

Excellent

28 Mar 2026

Jennifer J

Staff was attentive and kind. No complaints.

8/10

Excellent

21 Mar 2026

Miss Julie

I booked a deluxe king size bed but not sure if i was in one. The room was really small and compact. Great location and good housekeeping.

Self

10/10

Exceptional

21 Mar 2026

Jennifer

The only disappointing factor was that the website did not advertise that the bar on site was closed due to remodeling. It would’ve been nice to know that, especially since we were visiting during a cooler time of year and had to walk in order to find a place to have an evening cocktail. Since that bar was closed, maybe they could’ve comped the price of beers in the hotel room bar, instead of charging eight dollars for a beer out of the fridge. Otherwise, it was a very convenient location to a lot of touristy areas, very close to subway station, and not at all in a dangerous part of the city. The room rates were also very decent. Everything was clean, and staff were able to tend to any of our needs. I would definitely stay here again.

Family

10/10

Exceptional

17 Mar 2026

eileen

Room was clean and the staff friendly. The coffee bar in the lobby was a great convience.

Partner

8/10

Excellent

16 Mar 2026

William

Restaurants and bar are under construction.

Family

10/10

Exceptional

16 Mar 2026

Danielle

10/10 cleaning staff was the best I’ve had in NY

6/10

Pleasant

13 Mar 2026

Seth

I stayed five nights on the 32nd street side of the building. In the middle of every single night and throughout, there was a tremendous amount of street noise. Garbage trucks and construction. Way more than I’ve ever experienced in NYC. The windows are poorly insulated and don’t block out much sound. If you stay, ask for an interior room.

10/10

Exceptional

13 Mar 2026

Adrianna

great location, cafe conveniently in the hotel, super quick help from staff was a great stay

8/10

Excellent

09 Mar 2026

Marianne

The only reason I didn’t give 5 stars is because of how small the rooms are! I had a queen standard and only travel with a carry on backpack. I had absolutely no where to put anything! If two people shared this room and you both had suitcases, I literally have no idea where you would put all your stuff. There is only enough room to barely walk around the bed, but you have to close the bathroom door and then shimmy between the “closet” and the bed. Other than that, absolutely great location, easy to get to and from JFK, and the staff were super friendly.

Self

10/10

Exceptional

07 Mar 2026

Judith

Great coffee shop, food to go in lobby. Workout area is gym next door, basically for 30-somerhings, couldn't go as a nearly 60 yo.

Self

10/10

Exceptional

06 Mar 2026

Lisa Gabriela Milian

The coffee shop next to the hotel was amazing. Your down the street from so many restaurants and bars. It’s a great place

Partner

2/10

Poor

05 Mar 2026

Rami

Had an emergency. Tried to cancel almost immediately after making the reservation. Called the hotel and Hotels.com several times with no luck. Just got passed around ; lines disconnected; no one was able to help or cared. I never even stepped within a mile radius of the hotel. And they're trying to charge me for three nights. If they're this uncaring and unhelpful before you even step in the door, I'd recommend looking at another hotel for your stay.

6/10

Pleasant

05 Mar 2026

Maria

La habitacion estaba muy bien pero su acceso es dificil

Partner

10/10

Exceptional

28 Feb 2026

Victoria Catherine

The room is big for NYC king bed and the pillows are amazing. My room was very clean! The staff was amazing. They were very helpful, and non judgemental when it came to my touritsy questions. Would definitely stay again.

Self

2/10

Poor

27 Feb 2026

Stephen Randall

The hotel refused to cancel my reservation during the blizzard. They told me they would cancel it when I called 3 days before I was supposed to arrive, then reneged. The conduct speaks for itself. I will never stay at this hotel.

10/10

Exceptional

22 Feb 2026

Samantha

Room was clean and comfortable staff was amazing so nice and accommodating I will absolutely be back

Partner

10/10

Exceptional

22 Feb 2026

Nayelly

Staff was kind and helpful - room was clean and any requests were resolved quickly!

Friends

10/10

Exceptional

18 Feb 2026

Xavier

Love it! excellent staff.

Partner

10/10

Exceptional

17 Feb 2026

udean

I had a wonderful stay. The room was clean and quite lovely. Check in staff was very pleasant and welcoming. I will definitely stay at HGU again.

10/10

Exceptional

16 Feb 2026

Virginia

Room was clean and comfortable, staff was friendly and helpful, food was delicious in the cafe and not even a block from the subway!

Leisure Partner

2/10

Poor

14 Feb 2026

Shahrzad

I stay at this Hotel 2 three times a year out of convenience for the location of my business. Staff is rude and not friendly, and every winter time that I have stayed there the heat in the rooms don't heat the room. I could put it on 90 and it still would give cold air. Their solution is a hand held heater, which when I checked in this past January noticed there was a hand held heater in the room. It was so cold that I had to buy a heated blanket to keep me warm. They were also not accommodating due to the bad weather in the East Coast, my flight was cancelled and I had to fly in the next day, they were unwilling to credit me for the first night that I couldn't fly in and check in. All flights were cancelled for that day to East coast. Wont stay here again.

Business

6/10

Pleasant

14 Feb 2026

David

It is pretty rundown, no bellhops or even luggage carts, and staff was pretty apathetic.

They have valet service but it takes half an hour by design. There is a reason it was one of the lower priced hotels.

2/10

Poor

11 Feb 2026

Mark

The room was freezing. Literally freezing. I asked to move and was told I couldn’t despite there being available rooms in all websites including their own. Also they are massively misrepresenting their hotel. They show photos of the bars and a restaurant. None of these exist. It’s appalling. I had to move to a different hotel. I called the GM who didn’t work at weekends and they never called back

Business

10/10

Exceptional

10 Feb 2026

Genene

Easy, fast check in. Valet parking was great. I love this location because you are away from the hustle and bustle on Times Square, but close enough to walk or take a quick uber ride. The room was so cute and very clean. Staff also very nice. I would definitely stay here again.

Friends_and_family Family

10/10

Exceptional

03 Feb 2026

Amelia

Really cute little room perfect for my one night stay, felt more like a studio apartment than a hotel. Cozy and comfy

Self

10/10

Exceptional

02 Feb 2026

Heather Price

Room was immaculate and the service were wonderful! All-round perfect stay!

Business_and_leisure Partner

8/10

Excellent

31 Jan 2026

Tracy

Room was great and perfect size for what we needed. Bed was comfy. Clean. Fun view. Great value, great location. Food at cafe in lobby was GREAT.

Two little things. The GFI of the outlet in bathroom was tripped and would not reset so I used different one to dry my hair. The heat did not blow hot or even warm air—luckily the covers on the bed were very warm.

Leisure Partner

6/10

Pleasant

30 Jan 2026

Catherine

Staff was friendly, location good. Hotel renovation was a bit shoddy, heating unit was not working well, disappointing overall.

10/10

Exceptional

26 Jan 2026

Scott

Room was small, but was clean and had everything we needed. Staff was very friendly and helpful.

Partner

8/10

Excellent

20 Jan 2026

YVELINE

I've stayed here a few times before and the staff is always friendly, the rooms are always clean and comfortable. The only minor complaint this time was that the room was very cold. Spoke to front desk about it and all good. There’s lots of eatery options in the area and it's a great location.

Leisure Self

10/10

Exceptional

16 Jan 2026

Memphis

Great hotel! Nice staff, rooms aren’t too small!
Will stay again!

Leisure Partner

6/10

Pleasant

14 Jan 2026

jerry

Mid town location is good for all of Manhattan
Older hotel with a very nice renovation
We did have a heat issue. Hotel provided quality space heater to help with the issue

Leisure Family

10/10

Exceptional

13 Jan 2026

Mary

Nice location, cool building.

Business

8/10

Excellent

12 Jan 2026

Scott

Wonderful staff. It could have been warmer but at least they brought a small electric heating to supplement the very windy and cold climate. Overall, I would return to this hotel with a great coffee cafe.