Royalton Park Avenue

United States , New York Area - NY
NEW YORK, 420 Park Avenue South
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100 reviews shown

10/10

Exceptional

21 Mar 2026

Marisela

Staff was fabulous and breakfast was delicious.

10/10

Exceptional

15 Mar 2026

Paul

Excellent Place

8/10

Excellent

15 Mar 2026

Nicolette

Great stay for a weekend. The hotel has spacious rooms which is not common in NYC. The staff was friendly and nice. Valet parking is moderately priced.

Partner

10/10

Exceptional

15 Mar 2026

Valli Jo

Location was perfect for the Met, broadway- lots of local restaurant. Staff and facilities impeccable. Only comment is lack of ice which you have to order thru room service- no ice machines! If you are used to quiet - ask for a room at higher level floor- we were on floor 9 and could hear all of the street noise a garbage trucks. I would stay here again- just ask for daily delivery of ice and a higher floor.

Partner

10/10

Exceptional

15 Mar 2026

Rafael

We had a blast. The rooftop bar is top notch, as is the gym. Well located. Feels modern and we'll taken care of. Very attentive staff, especially at the bar

Partner

8/10

Excellent

14 Mar 2026

Taurus

Floor carpets are not clean in room or hall. No easy access to ice. No steam ventilation in bathroom.

10/10

Exceptional

14 Mar 2026

Ian

Great staff, room was large and spotless, the only thing missing was an outlet for charging our electronics. Breakfast room was lovely, and food was very good. Pancake with berries and whipped cream is a must, as is the breakfast sandwich

10/10

Exceptional

13 Mar 2026

kristen

It was a large room. Loved the location. Staff was extremely friendly.

4/10

Poor

11 Mar 2026

carolyn

AC wouldn’t go below 70, so they had to bring me a fan (electrical team and manager were lovely). Shower was hand-held, hair dryer was awful. This place needs a renovation in a big way. Rooftop lounge was nice.

2/10

Poor

10 Mar 2026

Natalie

First off beware of scam about a smoking sensor!!! We had 4 women in a double queen. Across from the elevator. 1) not only did we smell cigarettes and weed from the elevators in them and surrounding area, cigarette smoke was coming in our open window. The morning of our 1st nights stay I received a letter that I was being charged over $628 for the sensor going off. Upon research we learned other things can trigger it. Such as a hair dryer, which we used the moment we arrived from being in the rain. And we could smell the burnt hair. smell.
In addition the room is not elevated, sophisticated, or glamorous. It has pink curtains. Otherwise the mini bar was stocked full if hot drinks bc the mini fridge was broken, and it put hot air into the room constantly. That is why we had to endure smelling cigarettes bc we needed the window open.
They refused to wave the fee. They told me go fight my bank for it.
I called and got a refund from my credit union for the stay and we packed up and left.
Awful experience. Definitely a scam.

8/10

Excellent

09 Mar 2026

joseph

Good stay. Upgraded room. Water pressure in shower was poor! Better option nearby!

Self

6/10

Pleasant

07 Mar 2026

Rita

The staff were very helpful. But the property is tired and the rooms are very old and poorly lit/decorated. The art in the room was basic photocopies in glass. The furniture was old and falling apart. The tv was tiny and the coffee maker damaged. The gym was clean and the bed comfortable

Business

10/10

Exceptional

03 Mar 2026

Patricia

Our go-to hotel when we come to New York City. Spacious rooms, well-appointed, plenty of closet space, deep soaking tubs, bathrobes. Food is quite good. Rooftop bar is a plus, particularly if one needs a comfortable place to hang out while waiting for one's room to be ready.

Partner

10/10

Exceptional

03 Mar 2026

Kat

Our stay at the Royalton was perfect from check in to check out. Thr hotel is truly a gem. The staff is friendly, accompdating and courteous. The property is clean and welll maintained. Location is also great, close to fifth Avenue shopping, right by Union Sq, but tucked away from Times Sq crazy. The rooms are huge! The bathroom is clean with an amazing tub.

Friends_and_family Family

10/10

Exceptional

02 Mar 2026

HEATHER

Very nice!

10/10

Exceptional

28 Feb 2026

Edgardo

Our 3rd stay in the last 10 months. Beautiful rooms and excellent service.

10/10

Exceptional

28 Feb 2026

Edward

Service, room all good & food by Manager Jick was great !

Partner

10/10

Exceptional

26 Feb 2026

James

Unbelievably good hotel and staff

Partner

10/10

Exceptional

25 Feb 2026

Margaret

This was my third time staying at the Royalton Park Avenue and each time has been wonderful. The staff is so helpful and attentive and the location is perfect. I will be back!

Family

2/10

Poor

23 Feb 2026

mayam

, I booked my holiday, including flights and hotel accommodation, for three people. However, the room was prepared for only two people. The breakfast vouchers were also issued for two people only. We were told that this was what Expedia had arranged.

Additionally, the room was dirty and felt more like a motel than a hotel, which was very disappointing.

Family

6/10

Pleasant

22 Feb 2026

Christina

The staff was very welcoming. We must have been in an older room because it did not match the photos online. The gym was small, so there was limited space for workouts. One of two treadmills was out-of-service and it could have been cleaner.

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Sean A.

The Royalton Park Avenue is a truly spectacular luxury hotel. The accommodations are consistently immaculate, and every space feels thoughtfully maintained. The staff are genuinely attentive, professional, and always willing to go above and beyond. Specifically Omar and Dion made for a wonderful stay. When visiting New York City, the Royalton Park Avenue should be your first and only choice for an exceptional stay.

Partner

4/10

Poor

22 Feb 2026

Joanna

When we checked into our room, we walked into a gross mess left on one of the arm chairs. Found out the hard way when I sat down and then touched a pink, gooey mess between the cushions. Housekeeping came to remove the one chair, I guess they felt this was satisfactory enough instead of offering to move us. Checking into a dirty room is not an experience we were planning on for a 4+ star hotel. This hotel needs to change their star rating.

10/10

Exceptional

21 Feb 2026

VeAnn

The room was spotless, and the staff was very accommodating. The bed was quite comfortable.

Partner

8/10

Excellent

19 Feb 2026

Isiah

The stay was great. Room was large and clean. The mini bar was well stocked with snacks and drinks and the location was convenient to everything.

6/10

Pleasant

18 Feb 2026

Gayle

Good not excellent

8/10

Excellent

17 Feb 2026

Ashish

Rooms were clean, excellent location

Self

10/10

Exceptional

15 Feb 2026

Rich

Very comfortable room and a great location

Partner

10/10

Exceptional

07 Feb 2026

Jana

Staff

10/10

Exceptional

06 Feb 2026

Jennifer

Welcoming front desk, knowledgeable concierge, great accommodations

Business_and_leisure Family

8/10

Excellent

06 Feb 2026

Jon

Albeit a bit dated, it felt fresh, clean and cared for. Staff were great. Will stay again.

8/10

Excellent

02 Feb 2026

Kinga

The size of the room

Leisure Self

10/10

Exceptional

30 Jan 2026

Shamir

Great location and helpful staff. Room was surprisingly big for NYC.

Business Family

10/10

Exceptional

26 Jan 2026

seth

Reception staff extremely nice and helpful, rooms comfortable, room service quick and good food.

Business

8/10

Excellent

25 Jan 2026

Anthony

Friendly Staff…clean room…affordable…not too far from some “To Go” places if a tourist

Leisure Family

10/10

Exceptional

25 Jan 2026

Angel

Great staff clean room

10/10

Exceptional

25 Jan 2026

Naeem

Clean room and great customer service. Very helpful staff

Leisure Partner

10/10

Exceptional

24 Jan 2026

Joseline

Clean room, welcoming staff. Food/convenience stores nearby.

Leisure Friends

10/10

Exceptional

22 Jan 2026

Barbara

Lovely hotel with great rooms

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

Tracie

Very spacious rooms. Staff was friendly

10/10

Exceptional

17 Jan 2026

Karen

Room was very clean and spacious.

Leisure Friends

10/10

Exceptional

17 Jan 2026

LEAH

Beautiful place to stay in New York!

Leisure Friends

8/10

Excellent

15 Jan 2026

ELIZABETH

Great location near Grand Central and transit lines. Delicious breakfast at the Ivy Room upstairs. Staff was very warm and courteous. Room was quiet and comfortable generally. But it was dated, and in need of updating. Bathroom vanity was oddly low in height with a trough vessel sink. Shower water pressure was less than energizing.

Business_and_leisure Self

10/10

Exceptional

14 Jan 2026

Oracio

A very nice stay. Everything went well and the room was clean and appropriate conditions. Breakfast was great and the staff were professional and always courteous. Overall, a very nice stay.

Leisure Friends

10/10

Exceptional

12 Jan 2026

Elizabeth

This is an excellent hotel in a very convenient location for us. Rooms are consistently comfortable and clean.

Leisure Family

10/10

Exceptional

11 Jan 2026

Ravinder

Excellent staff

10/10

Exceptional

11 Jan 2026

Jack

The room was great, we were upgraded to a grand king deluxe with terrace. The room was clean, great view and quiet

Leisure Partner

10/10

Exceptional

09 Jan 2026

steven

Great service, very clean and comfortable bed and room. Strongly recommended.

Business_and_leisure Partner

10/10

Exceptional

08 Jan 2026

Michael

Friendly staff and clean rooms.

10/10

Exceptional

05 Jan 2026

Curt

The staff was very helpful from the time we checked in. The room was as advertised and very clean. We liked the room's balcony and will be back when we return to NY.

10/10

Exceptional

05 Jan 2026

Mary

Cozy hotel in a food location. Staff is great...especially Paul at the front desk who was very accommodating.

Leisure Family_with_children

10/10

Exceptional

02 Jan 2026

stephen john

Great rooftop bar!! Rooms are huge

Leisure Family

2/10

Poor

01 Jan 2026

Kayla

Hotel charged multiple “incidental” fees that I had to dispute with my bank, as well as a “facility” fee that was never mentioned. The shower/bathtub had pink mold all over it, and wasn’t very clean. The room temperature was also auto controlled by the hotel and it was INSANELY hot in the room.

10/10

Exceptional

30 Dec 2025

Halley Marie

The staff was extremely kind and helpful from helping us navigate check-in, to assisting with doordash deliveries, wonderful in-room accommodations and taxi services upon departure. Specifically, the front desk associate Courntey was particularly helpful after a long journey into the City, he went above and beyond to make sure we were taken care of and felt at home. Housekeeping was always consistent and satisfactory. I was traveling with my two young children and this was a wonderful place to say. Clean, safe, and inviting. Inviting. We would definitely visit again. Located in a good part of town and right off Subway lines, we had an easy and affordable way to navigate the city.

10/10

Exceptional

27 Dec 2025

Alessandra

Their deluxe rooms are big. They do not have a sofa bed inside unless you ask and it is available. Staff was very nice and supportive. We were a group of 6 people woth a 6 yr old girl.
In a very confortable area to walk everywhere and not so rushing under Christmas as Time Square or similar.
The restaurant and louge not part of the hotel need to get a 5 star ++++ great food and great staff and the inwer knows his jib and how to treat guests and make them friends.

Leisure Family

8/10

Excellent

27 Dec 2025

Neelima

The complimentary breakfast was really really bad. Almost inedible. A little more care and thought would take it a long way. Suggestion to provide bagels, toast, yogurt type items to elevate the experience

10/10

Exceptional

26 Dec 2025

Edward

Small hotel with excellent room and unbeatable location.

10/10

Exceptional

26 Dec 2025

Antonia

What's not to like ? The bill at the end but false charges were removed.

8/10

Excellent

23 Dec 2025

Laura

Clean rooms, warm lobby, friendly staff.

Family

10/10

Exceptional

22 Dec 2025

Louis

Stayed at the Royalton Park Avenue for a weekend around Christmas time and had a fantastic stay. Omar at the front desk was very helpful in checking Us in and making sure we had a great room. The staff the location and the room were fantastic and I would highly recommend this hotel to anyone looking to stay in Manhattan

Business_and_leisure Partner

2/10

Poor

22 Dec 2025

Jen

AVOID THE ROYALTON PARK AVE! NYC has much nice, smarter, cleaner and more convenient hotels. We booked one night, one room with two double beds. I was traveling with my 14 year old daughter, 25-year-old cousin, and my husband. We were notified upon check in The Royalton Park Ave took it upon themselves to split up our rooms. Two rooms two beds. The front desk made it seem like the rooms would be conjoining. We went about our day and returned to check in around 5. Upon entering our room it was not conjoining so now my daughter is in a separate room than me, not acceptable, not ok to have my 14-year-old in a separate room then myself. My cousin had plans for the night so now we are 3 people in one bed, one room. They chose to rectify this by slipping 10 free breakfast vouchers under our door. Thank you Alexis, you need to brush up on your customer service skills and could benefit from some customer relations trainings. Why 10? Seems rude and condescending. DUMB. Not to mention my husband tried to get breakfast the next morning and they told him they have no availability. If the breakfast was anything like the customer service, he dodged a bullet. Of course, I called to complain they informed me they would provide a 50% discount on the room. Well now I have $400 in pending charges- for what? I have no idea. Royalton Park Ave was an absolute disappointment and should be ashamed they would expect a child to stay in a room alone. Sounds like a lawsuit waiting to happen.

Friends_and_family Family

4/10

Poor

21 Dec 2025

Karan

Not 5*. At best 4*. Lacking basic facilities such as in room water. No communication about events being held in hotel so had to go out after a long day out. Wouldn’t stay here again as there are far better hotels in NYC even comparing to 4* hotels.

Leisure Family

10/10

Exceptional

18 Dec 2025

Patricia

We often stay at the Park Avenue Royalton when we come to NYC. The rooms are large with plenty of closet space and they all have large soaking tubs. Very luxurious. It is a very convenient location, near to buses and subways. The staff is always very helpful and nice. No complaints.

Business_and_leisure Partner

10/10

Exceptional

17 Dec 2025

Susana

We loved our stay at the Royalton very conveniently located near to every place we wanted to visit and close to the subway. The room was amazing with the hot tub and the city view with huge windows, modern and cozy. For our surprise we got upgraded to a nicer room which was a plus. The happy hour at the Penhouse was fantastic with really good food and drinks at half price and great customer service. We really enjoyed our time there and we definitely will go back to this hotel in the future.

Leisure Partner

2/10

Poor

16 Dec 2025

Sally

If you are reading reviews to decide whether to book this hotel, I strongly suggest looking elsewhere. I wish I had heeded similar advice. The so-called “5-star” rating is misleading.

The lobby is dark, cramped, and understaffed, making arrival confusing and uncomfortable, especially when multiple parties are present. I had booked two Deluxe King rooms, but the front desk inconsistently located the reservations. Despite being promised adjacent rooms, we were later told the request wasn’t noted—staff communication was nonexistent. When I questioned this, a female employee defensively said, “Yeah, we don’t communicate!”—utterly unprofessional.

The manager, Shamoya, was composed and approachable. Both deluxe rooms lacked ceiling lights; several lamps were partially unplugged and nonfunctional. One room had only two robes and slippers for three guests, and multiple requests were needed to correct this.

Bellman service was inconsistent: sometimes guests had to struggle with the heavy front door. The engineer was rude and condescending, while Steven, the bellman on our final day, showed genuine pride in his work.

The heated pool operates only 12pm–7pm, limiting enjoyment. Overall, this stay was the worst part of my NYC trip—disorganized, unprofessional, and far below expected 5-star standards. I will update this review once my final bill is received, as others have reported being charged for unused items.

Do not book!

Friends_and_family Friends

10/10

Exceptional

15 Dec 2025

Angela

Clean, smelled so good! The staff was so accommodating!

Leisure

10/10

Exceptional

15 Dec 2025

Timothy

Very good.

Leisure Partner

10/10

Exceptional

14 Dec 2025

juliana

5 stars

Leisure Family

10/10

Exceptional

14 Dec 2025

Kasei John

Wonderful hotel, well kept rooms, great staff, great location.

Business_and_leisure Family

10/10

Exceptional

13 Dec 2025

Pavel

Nice hotel, perfect location

Friends_and_family Family

10/10

Exceptional

03 Dec 2025

Michael

Great place great loctaion..
Friendly staff

Business_and_leisure Partner

10/10

Exceptional

02 Dec 2025

Aleksandra

Service. Personalized service and true care

10/10

Exceptional

02 Dec 2025

Jack

The staff at the Royalton were amazing! Courteous, friendly and attentive. The staff alone makes this place a five star stay.

Business_and_leisure Family_with_children

10/10

Exceptional

01 Dec 2025

Cari

Room was clean, got a free upgrade to a suite which was lovely! The only complaint is that I specifically asked at the front desk what time the bar closed and they said 11pm. We went up there at 10:15 and there were about 15 people there in the bar area having a great time. We went to the bar to order a drink and were told they were closing early since there wasn't enough business so even though there were still at least 15 people there drinking and having a great time we were refused service. Don't have a designated closing time if you are going to close 45 minutes early.

Friends_and_family Family

2/10

Poor

01 Dec 2025

Marica

This hotel smells and it’s super dated. The rooms don’t look like the pictures.
The furniture was stuffed up and the windows aren’t even the size it shows in the photos. There wasn’t even a couch in ours.
We cancelled after the first night because they won’t even refund us. And they charged my credit card random fees without a receipt. I don’t know how they managed to get their 5 star rating. I have never been charged by a hotel in my life. Such a scam.

Leisure Family_with_children

4/10

Poor

30 Nov 2025

Rohan

Room was not ready which is understandable given we got there 20 mins before 4 pm - the reception said it would be ready shortly but the individual did nothing to check with housekeeping. he however said we are checked in. So we left bags and came back around 6 pm. The receptionist (another person) said we were not checked in and the room was still not ready and housekeeping had not made up the room (appears the first receptionist had not let them know to get the room ready). the second lady however was very helpful and got us anther room.

Leisure Family

10/10

Exceptional

29 Nov 2025

Nora

Super good

8/10

Excellent

25 Nov 2025

Tanir

Big room.

Business Self

10/10

Exceptional

21 Nov 2025

Wanxiang

Great location

10/10

Exceptional

20 Nov 2025

Richard

Excellent staff and accommodations!

6/10

Pleasant

19 Nov 2025

Raciel

It was fine. Nothing special.

8/10

Excellent

17 Nov 2025

Luis

Great place to stay however they were under construction so we were not able to use the balcony which I specifically got the room for . It was noisy in the morning so we could not sleep in. Besides that, place was great

Leisure Partner

8/10

Excellent

16 Nov 2025

Raul

Overall the hotel was good. The room was a good size for NYC and the staff was courteous. Breakfast was just ok. Not many options and service took a really long time.

Leisure Family

10/10

Exceptional

16 Nov 2025

Ivana

We loved a nice size bedroom and bathroom and they were very clean. Loved the robes and slippers in the room. The only thing was that the window was small with no curtains ( in the picture of the room when I booked it the room had a huge window). Also one night somebody was staying in the room next to us and at 1 am we heard that person coughing, laughing, singing, snoring which really messed me up for the night. Otherwise the hotel has a beautiful rooftop bar and restaurant ( the breakfast and service were amazing) and all the employees were very polite and helpful. Great location next to the subway. I would stay here again!

Business Family

10/10

Exceptional

09 Nov 2025

Helen

Clean room. Staff were excellent.

8/10

Excellent

09 Nov 2025

Alex

Excellent friendly staff and overall experience was very good. Free upgrade to a bigger room. Decor is a little tired and could use an update.

Leisure Partner

8/10

Excellent

01 Nov 2025

Daisy

Room was clean and a decent size with a great bathroom, we had a free upgrade, all staff members we spoke with were incredibly kind and helpful.

Leisure Partner

6/10

Pleasant

01 Nov 2025

Aleesha

It's an average hotel. I would rate it 3 star. Lobby is not nice and has average vibe. The elevators are moderately scary. Room was dated and felt like a old Holiday Inn. Location was great, but it felt like a 3 star hotel.

10/10

Exceptional

01 Nov 2025

Daniel

Great hotel, convenient location and amazing staff. Highly recommended

Leisure Partner

10/10

Exceptional

31 Oct 2025

Steve

The room was surprisingly large for midtown, very clean and well appointed. Lots of great restaurants in walking distance and centrally located to get anywhere you need to go in manhattan. We did not get a chance to see the bar/restaurant/lounge but it was nice having that option onsite. Would def recommend staying here.

Partner

10/10

Exceptional

29 Oct 2025

James

Omar best front desk guy in the city. Good location and decent sized rooms for nyc. Rooftop restaurant nice as is the work area.

Business

10/10

Exceptional

25 Oct 2025

Joseph

Clean room and hepf staff

Leisure Partner

8/10

Excellent

25 Oct 2025

Janine

We had missing items in our room (like soap and a robe) but they responded fairly quickly to get them.

The ivy room restaurant service was not good with the exception of the young woman who seated us. We waited 20 minutes and did not even get water. They brought me the wrong coffee and forgot what our food order was after we waited so long to place the order.

The hotel overall was average. Most of the staff were friendly.

10/10

Exceptional

21 Oct 2025

Carole

Very friendly and attentive staff

Leisure Family

10/10

Exceptional

19 Oct 2025

Kimberley

Lovely open air and windowed lounge on the 11th floor!

Leisure Family

10/10

Exceptional

18 Oct 2025

Daniel

Great pool

10/10

Exceptional

16 Oct 2025

Craig

Pool area was clean, tidy and had amazing views!

Friends_and_family Family

10/10

Exceptional

13 Oct 2025

Jeena

I had such a great time staying at the Royalton. The staff was fantastic. The room was comfortable, and everything I needed was responded to immediately.

The only small note that I would give is that some of the TVs have not been upgraded for streaming. And the next time I stay, I'll bring an HDMI cable connector for my iPad.

They were so friendly and helpful. They really made my trip special.

Leisure Self

8/10

Excellent

13 Oct 2025

stephane

Clean, Nice bar

6/10

Pleasant

13 Oct 2025

Orit

We travel a ton and we chose this spot based on its reviews. Firstly - it’s not a 5 star. More like a 3.5 star. Rooms are small, dated. Location was good. We are a family of 4 and I don’t think this place was ideal for us. The breakfast was good. Staff was ok, not the friendliest.

Leisure Family_with_children