Name: Royalton Park Avenue
Address: 420 Park Avenue South, New York, 10016, US

Royalton Park Avenue

New York Area - NY · United States

420 Park Avenue SouthView location

100 reviews shown

10/10

Exceptional

11 Jul 2026

Jeffrey

Epic pool wow!

8/10

Excellent

02 Jul 2026

Jan

Good hotel. Would stay there again. A bit mismanaged though like no one picking up the phone, things broken with no fix etc and bathroom wasn’t very clean but not major issues. Overall I’d recommend it and pool was great. Rooms were large too.

Family_with_children

8/10

Excellent

30 Jun 2026

Rebecca

The pool area was very dirty with towels and food/drink orders that hadn’t been cleaned at all. This happened both afternoons. The lifeguard called the front desk and housekeeping, but no one ever came. We got to the pool at about three to find it in that condition. It was sad because the pool was the main reason we booked that hotel.

Partner

2/10

Poor

28 Jun 2026

Amanda

This hotel advertises itself as a luxury property, but it was one of the most disappointing hotel stays we’ve had.

The room was worn out with ripped bedding, outdated furniture, and torn couches. Nothing felt clean or well maintained.

The rooftop pool was filthy. There was trash everywhere, empty beer cans and wine glasses left around, and Band-Aids floating in the water. My son refused to swim because it looked so unsanitary. Nearly every lounge chair was stained or ripped.

Many advertised amenities were misleading or unavailable. There was no sun deck, and “valet parking” was just a small discount at a parking garage about a 15-minute walk away with your luggage.

Breakfast was served cold both mornings. The one positive was the gentleman working breakfast—he was friendly, helpful, and seemed to be the only employee who cared.

Service was terrible. There were no draft beers available, and after my son hit his head, it took nearly 20 minutes to find someone who knew how to get ice because housekeeping had already left for the night.

To make matters worse, the doors to the kitchen were left open on the way to the pool, exposing a dirty prep area that guests shouldn’t even be seeing.

When we complained, the only explanation was that the hotel is “in a management transition.” That’s not an excuse for charging luxury prices. Great location, but everything else was a major disappointment. We won’t be back.

Friends_and_family Family

2/10

Poor

28 Jun 2026

Luna

DO NOT PAY TO STAY HERE!!! 0/10. There is construction every day until December. There is all kinds of false advertising. The room service is NOT 24/7 like it says, it also has a limited menu. I tried calling then waiting to be called back to order breakfast for an hour until I gave up and did Uber Eats. It’s now been almost and hour and a half and still haven’t gotten a call from the kitchen. The TV’s don’t connected to the WiFi or your phone so it’s cable tv or pay for something to watch. The free WiFi is absolutely horrible, I couldn’t even load the App Store, so I had to get the staff log in. It says there is a spa, there is NOT. A staff member behind the desk said that they used to but don’t anymore, however it still shows up as an amenity that they have when booking. The people at the desk are nice, but this is absolutely the WORST service I’ve had at a hotel at this price point since I can remember. If you want a seamless stay, or at least not a frustrating one, then avoid this hotel completely!!!

Self

6/10

Pleasant

19 Jun 2026

Milla

Helpful and professional staff. When

10/10

Exceptional

16 Jun 2026

Bajis

Excellent stay

Family_with_children

2/10

Poor

16 Jun 2026

Kevin

Stay far away from this hotel. They run big scams on guests, overly monitor rooms, and falsely charge guests.

Rooms have sensors for mini bars and use bad technology to track policies that AUTOMATICALLY CHARGE YOUR CARD. Do not try to use the fridge at all to keep anything cold and do not

If you have an issue, it’s impossible to get in touch with management. They will be closing in the next few months and are trying to recover losses from running the hotel into the ground.

Partner

4/10

Poor

11 Jun 2026

Ronnie

My main complaint was the bed (extremely uncomfortable) as it as old, sagging, and felt like it was collapsing in the middle and sides. The staff did move me to another room, and while that bed wasn’t as bad, it also wasn’t very comfortable. There also was loud construction noise (jackhammering) throughout the hotel beginning at like 8 or 9AM that made the stay less than pleasant. Location was good and pool seemed ok, though the weather didn’t give me a chance to use it.

Self

10/10

Exceptional

10 Jun 2026

Carol jean

There was construction

Family_with_children

6/10

Pleasant

07 Jun 2026

David

The staff that greeted us at the door was helpful and polite.
Housekeeping staffs was welcoming and warm. The pool was great for families and we had a great time. Now I do have a few suggestions: They need to please refill soap in the showers by the pool and the vents were extremely dirty. Also it would be convenient to have coffee in the lobby for guests. The valet tried to have my husband go and get the vehicle from the garage after we paid for valet which was a little confusing. Overall a nice stay 💖

Family_with_children

6/10

Pleasant

07 Jun 2026

Joseph

A property that billed itself as high end.

Was old and tired.

Elevators terrible. Dark.

Got stranded on top floor where lounge is when I went up after colliding near 12 midnight.

Big construction on higher floors.

2/10

Poor

06 Jun 2026

Christiane

The property was really nice and in a great location. Unfortunately the breakfast experience was very disappointing-we had booked breakfast with our 2 rooms, but were never given any special instructions. I noticed that we were mistakenly billed $133 for breakfast the first day, discussed it with staff at the front desk including a manager, who assured me the charge would be removed from my bill. We were apparently supposed to get breakfast vouchers upon check-in, but did not. After checking out, i realized the charge was never removed from my bill. 3 phone calls to the hotel and no one ever called me back about the error. Such disappointing customer service.

Friends_and_family Family

10/10

Exceptional

04 Jun 2026

Courtney

Staff is excellent . Hotel nicely appointed

10/10

Exceptional

02 Jun 2026

Brennan

Wow. What an amazing hotel. Cannot say enough good things about the staff, the hospitality, and the hotel. Highlight was definitely the pool, being able to swim and enjoy the skyline with the Empire State Building is just incredible. Also appreciated the staff going above and beyond to help my partner and I check into our room earlier and also allowing us to check out a little late.

The location is incredible and walking distance from tons of great restaurants and yoga studios. Cannot recommend this hotel enough, it was PHENOMINAL. Thank you so much for such a memorable weekend.

Partner

2/10

Poor

30 May 2026

afaf

this place was horrible staff horrible im 6 ft tall and partner didnt pay for handicap switch

10/10

Exceptional

30 May 2026

Michael

Loved it!!!

Friends

8/10

Excellent

29 May 2026

Gabriel

Very helpful and friendly staff. Overall well located hotel.
The only thing I would recommend staff work on is the restaurant on the top floor. WE went for breakfast and there was 0 ambiance (no music, you could hear a pin drop) and staff wasn't very engaged. Otherwise nice hotel

Family_with_children

4/10

Poor

26 May 2026

Ka Leong

If your booking includes breakfast, they won't hand out the voucher unless you specifically ask for it. And if you notice a billing mistake after you've checked out and left, they're reluctant to fix it — so review your bill before leaving.

Self

10/10

Exceptional

25 May 2026

joy

About to renovate so wouldn’t recommend summer ‘25

8/10

Excellent

20 May 2026

Lesha

This hotel was expensive, but the room size for family was the best I have had so far, unfortunatley they said they are renovating to decease size which is the only reason I chose this place ultimately. The staff care and treatment across the board from door to room service was the best we have had in NY other than the Hyatt. I would stay again same room size same price or lower if needed. I am most impressed with staff and size of room. The staff needs recongized for that it was just beyond making our stay comfortable. We even had to put this carrying case on top of our car due to a massive storage issue and car was parked out front for like 30-45 minutes and they didnt make us feel in the way or anything, had to bring in tons of stuff in the room and again they looked but didnt make us feel uncomfortable even helped us. To me that is exceptional. No bad smells or noises until last day it was really bad I thought what is going on this is horrible but the staff said it was construction which I then remembered so I totally dismissed that due to that reason. Good spot, good people. ;)

Family

8/10

Excellent

20 May 2026

Ben

Hotel in general was good and in a great location, but it is due to undergo a refurbishment during which the services / amenities offered will be impacted upon.

Partner

10/10

Exceptional

19 May 2026

Robert

Great location. Very clean spacious room with large closet space, crisp clean bed linens, very comfortable bed, balcony with door for fresh air, nice shower/bath combo. Will definitely stay here again.

Family

10/10

Exceptional

19 May 2026

Angelo

I loved this hotel it’s a great location.
Your close to public transportation and walking distance to Union Sq and Time Sq (15-30 mins)

10/10

Exceptional

19 May 2026

Robert

Staff was very friendly and accommodating. Room was clean, bed was very comfortable with crisp white linens. Plenty of room which is unusual for NYC. Lots of closet space and also dresser storage. Plenty to do in the area.

Partner

10/10

Exceptional

19 May 2026

mary

I have stayed at the Royalton 10 times in the last two years, every time the hotel gets a little less appealing..
This was the final time I will be staying at the hotel…
Horrific experience, had to Change rooms 4x , a lot of different reasons…very sad to see my favorite place in the toilet…

Family

2/10

Poor

15 May 2026

Rosa

The Suite I paid for was not available when I checked in. I had to stay in a tiny room one night and move to the other room the next. The staff varied between unhelpful and rude. There is construction going on that was not mentioned online. Won’t be back!

10/10

Exceptional

10 May 2026

Deirdre

I loved this hotel.. the rooms were clean.. the beds were inviting and comfy.. the penthouse bar and pool area looked like fun.. but the room service is a little ehh.. the food was good .. it was just missing items that was necessary .. they never came back with the items so couldn’t really eat the food.

Self

10/10

Exceptional

10 May 2026

Kimberly

Everything was perfect— attentive staff, convenient location, deep soaking tub, and comfortable bed. Would definitely stay here again.

Family

6/10

Pleasant

10 May 2026

Diego

Not a 5 star hotel, but not terrible either. For NYC it’s decent

10/10

Exceptional

07 May 2026

Rahul

Great location, exceptional value for money. Great staff, rooms were excellent

10/10

Exceptional

06 May 2026

Stephanie

excellent service!

Friends

2/10

Poor

05 May 2026

Lama

Not sure how this is supposed to be a 5 star hotel. Rude staff. Old dungy property. Front desk does not answer their phone. Phone in room does not work. Unaccountable staff. Overall terrible experience and I would never stay there ever again and do not recommend.

Self

6/10

Pleasant

05 May 2026

HSIEN REN SHAWN

Check in is 4pm.
I arrived at 7am from a 19 hour flight.
Zero effort from the staff (in fact a bit dismissive and clearly didn't care) to accomodate by providing any first available room.
Sure, official check in is 4pm, I understand. So officially, hotel kept to their stipulated time. But this just shows lack of effort of customer service. i.e. you may wish to come here for the bare minimum, which is decent facilities, but do not expect the extra mile.

Self

10/10

Exceptional

03 May 2026

Tony

4/10

Poor

29 Apr 2026

Marco

The room are dated the hotel under renovation, horrible reception area and Gavin 2 star hotel vibe

Partner

10/10

Exceptional

26 Apr 2026

Andrew

Clean room. Great helpful staff. Remote wasn’t working but that’s ok

Partner

10/10

Exceptional

26 Apr 2026

Nicholas

Amazing property and location. Great staff.

Friends_and_family Family

8/10

Excellent

26 Apr 2026

Gabrielle

Huge rooms- and good central location. We weren’t able to use the pool as it was raining but it looked very nice! Doesn’t quite feel like a 5 star.

Partner

10/10

Exceptional

25 Apr 2026

Zane

Clean and great amenities. Great central location

Business Family

6/10

Pleasant

21 Apr 2026

Vanessa

Every staff member I interacted with was very lovely, my disappointment is only in the room. The lighting is awful, both harsh and dark at the same time. A couch in my room was impossible to sit on, the cushions were sunken in. The a/c was loud and not cool enough, the room had a stuffy air to it. The shower curtain allowed water to pool on the bathroom floor. Plugs for devices only on one side of the bed. It just did not feel like a 5 star property at all.

Business

10/10

Exceptional

20 Apr 2026

Raschelle

Incredible welcome. Kind staff, beautiful clean room...

Friends

10/10

Exceptional

18 Apr 2026

Lital

We had a great stay! The service was excellent, the room was spacious and comfortable, and the heated pool is truly unique, we loved it. Breakfast was delicious as well.

Family_with_children

4/10

Poor

17 Apr 2026

Perk's

Staff was friendly and helpful. The room was disgusting, black mold in corners of showers. The room was toxic. Smelled like a pot smokers convention, it took my families sinuses a week to clear up after sleeping there 2 nights. I've stayed in nicer cleaner places for a third of the price.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Joi

Truly a wonderful stay!

10/10

Exceptional

08 Apr 2026

Chris

I stay here every time im in town for work. The size of the rooms for the price cannot be beat in manhattan. Very Convenient spot in NoMad neighborhood.

10/10

Exceptional

08 Apr 2026

Hambar

I couldn't reserve hotel parking online, so I arranged for my own parking.

Friends_and_family Family

6/10

Pleasant

08 Apr 2026

Shalini

Very basic room. Good shower, nothing that made it different or charming. I picked it online for the touches of hot pink as I was staying with my girls. The room didn’t reflect the photos online. My daughter’s bed sheet had a hole. Overall I was expecting better.

Friends_and_family Family

4/10

Poor

07 Apr 2026

Paul

Poor service in every way

10/10

Exceptional

05 Apr 2026

Kevin

I recently stayed at the Royalton New York for a staycation, and overall it was a truly enjoyable experience. As Manhattan residents, we had high expectations—and the hotel delivered.

From the moment we arrived, the front desk staff and team throughout the property were welcoming, professional, and attentive. The bar staff in particular stood out—they kept us very well “hydrated” and created a relaxed, enjoyable atmosphere that really added to the experience.

It’s honestly difficult to say anything overtly negative about the hotel or the team. While the breakfast service in the Ivy Room (particularly on Friday) felt a bit less polished from a service standpoint, the quality of the food more than made up for it. In fact, the room service—offering the same menu—was excellent: prompt, attentive, and absolutely delicious.

One of the highlights was the pool area. Even in colder weather, it was completely worth it. The pool was perfectly warm and made for a fun, memorable part of the stay.

I would also like to add that for people that may be visiting from outside the NYC metro area, this is an amazing location with a very rich culinarily scene that is hard to beat. You are also close to broadway shows, parks, and public transportation that can take throughout the city if your choose!

All in all, this is a very good hotel with strong service, great food, and a few standout amenities that make it well worth a visit—even for locals looking for a quick staycation.

10/10

Exceptional

05 Apr 2026

David

Great pool!

10/10

Exceptional

30 Mar 2026

Huan

Can’t beat the location. Friendly and helpful staff.

10/10

Exceptional

29 Mar 2026

Jeffrey

Great location
Attentive staff

8/10

Excellent

25 Mar 2026

remi

The room was spacious and clean and reasonably priced. I would stay again.

2/10

Poor

25 Mar 2026

Princy

My stay at Royalton Park Avenue was disappointing and nowhere near a 5-star experience. The front desk staff were unwelcoming and inattentive — no help with luggage or even basic courtesy like opening the door. A simple request for a shower cap took nearly 5 hours.

The room was spacious, but that’s the only positive. Overall, it felt like a 3-star hotel and not worth the price.

Family_with_children

10/10

Exceptional

24 Mar 2026

Michelle

Love this place! It’s my go to when my husband is in the hospital around the corner. Very accommodating and rooms are large for the ciry

10/10

Exceptional

24 Mar 2026

Dennis

Great hotel. Great staff. We had a large room, the bed was fantastic. The staff could not be more helpful. We need a little extra time to check out and it was not a problem at all. Busy location and great area. Will be back on trips to Manhattan.

Partner

10/10

Exceptional

22 Mar 2026

briana

After some concerns with the room and conditions the Manager was quick to respond and did whatever he could to make it right. Overall the service was great. Some of the other staff in the bar and restaurant area were not the best but how great the Manager and hotel staff responded to things it made up for it and just chose to eat off premises the remaining time on the trip. We would return.

Family_with_children

10/10

Exceptional

21 Mar 2026

Marisela

Staff was fabulous and breakfast was delicious.

10/10

Exceptional

15 Mar 2026

Paul

Excellent Place

8/10

Excellent

15 Mar 2026

Nicolette

Great stay for a weekend. The hotel has spacious rooms which is not common in NYC. The staff was friendly and nice. Valet parking is moderately priced.

Partner

10/10

Exceptional

15 Mar 2026

Valli Jo

Location was perfect for the Met, broadway- lots of local restaurant. Staff and facilities impeccable. Only comment is lack of ice which you have to order thru room service- no ice machines! If you are used to quiet - ask for a room at higher level floor- we were on floor 9 and could hear all of the street noise a garbage trucks. I would stay here again- just ask for daily delivery of ice and a higher floor.

Partner

10/10

Exceptional

15 Mar 2026

Rafael

We had a blast. The rooftop bar is top notch, as is the gym. Well located. Feels modern and we'll taken care of. Very attentive staff, especially at the bar

Partner

8/10

Excellent

14 Mar 2026

Taurus

Floor carpets are not clean in room or hall. No easy access to ice. No steam ventilation in bathroom.

10/10

Exceptional

14 Mar 2026

Ian

Great staff, room was large and spotless, the only thing missing was an outlet for charging our electronics. Breakfast room was lovely, and food was very good. Pancake with berries and whipped cream is a must, as is the breakfast sandwich

10/10

Exceptional

13 Mar 2026

kristen

It was a large room. Loved the location. Staff was extremely friendly.

4/10

Poor

11 Mar 2026

carolyn

AC wouldn’t go below 70, so they had to bring me a fan (electrical team and manager were lovely). Shower was hand-held, hair dryer was awful. This place needs a renovation in a big way. Rooftop lounge was nice.

2/10

Poor

10 Mar 2026

Natalie

First off beware of scam about a smoking sensor!!! We had 4 women in a double queen. Across from the elevator. 1) not only did we smell cigarettes and weed from the elevators in them and surrounding area, cigarette smoke was coming in our open window. The morning of our 1st nights stay I received a letter that I was being charged over $628 for the sensor going off. Upon research we learned other things can trigger it. Such as a hair dryer, which we used the moment we arrived from being in the rain. And we could smell the burnt hair. smell.
In addition the room is not elevated, sophisticated, or glamorous. It has pink curtains. Otherwise the mini bar was stocked full if hot drinks bc the mini fridge was broken, and it put hot air into the room constantly. That is why we had to endure smelling cigarettes bc we needed the window open.
They refused to wave the fee. They told me go fight my bank for it.
I called and got a refund from my credit union for the stay and we packed up and left.
Awful experience. Definitely a scam.

8/10

Excellent

09 Mar 2026

joseph

Good stay. Upgraded room. Water pressure in shower was poor! Better option nearby!

Self

6/10

Pleasant

07 Mar 2026

Rita

The staff were very helpful. But the property is tired and the rooms are very old and poorly lit/decorated. The art in the room was basic photocopies in glass. The furniture was old and falling apart. The tv was tiny and the coffee maker damaged. The gym was clean and the bed comfortable

Business

10/10

Exceptional

03 Mar 2026

Patricia

Our go-to hotel when we come to New York City. Spacious rooms, well-appointed, plenty of closet space, deep soaking tubs, bathrobes. Food is quite good. Rooftop bar is a plus, particularly if one needs a comfortable place to hang out while waiting for one's room to be ready.

Partner

10/10

Exceptional

03 Mar 2026

Kat

Our stay at the Royalton was perfect from check in to check out. Thr hotel is truly a gem. The staff is friendly, accompdating and courteous. The property is clean and welll maintained. Location is also great, close to fifth Avenue shopping, right by Union Sq, but tucked away from Times Sq crazy. The rooms are huge! The bathroom is clean with an amazing tub.

Friends_and_family Family

10/10

Exceptional

02 Mar 2026

HEATHER

Very nice!

10/10

Exceptional

28 Feb 2026

Edgardo

Our 3rd stay in the last 10 months. Beautiful rooms and excellent service.

10/10

Exceptional

28 Feb 2026

Edward

Service, room all good & food by Manager Jick was great !

Partner

10/10

Exceptional

26 Feb 2026

James

Unbelievably good hotel and staff

Partner

10/10

Exceptional

25 Feb 2026

Margaret

This was my third time staying at the Royalton Park Avenue and each time has been wonderful. The staff is so helpful and attentive and the location is perfect. I will be back!

Family

2/10

Poor

23 Feb 2026

mayam

, I booked my holiday, including flights and hotel accommodation, for three people. However, the room was prepared for only two people. The breakfast vouchers were also issued for two people only. We were told that this was what Expedia had arranged.

Additionally, the room was dirty and felt more like a motel than a hotel, which was very disappointing.

Family

6/10

Pleasant

22 Feb 2026

Christina

The staff was very welcoming. We must have been in an older room because it did not match the photos online. The gym was small, so there was limited space for workouts. One of two treadmills was out-of-service and it could have been cleaner.

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Sean A.

The Royalton Park Avenue is a truly spectacular luxury hotel. The accommodations are consistently immaculate, and every space feels thoughtfully maintained. The staff are genuinely attentive, professional, and always willing to go above and beyond. Specifically Omar and Dion made for a wonderful stay. When visiting New York City, the Royalton Park Avenue should be your first and only choice for an exceptional stay.

Partner

4/10

Poor

22 Feb 2026

Joanna

When we checked into our room, we walked into a gross mess left on one of the arm chairs. Found out the hard way when I sat down and then touched a pink, gooey mess between the cushions. Housekeeping came to remove the one chair, I guess they felt this was satisfactory enough instead of offering to move us. Checking into a dirty room is not an experience we were planning on for a 4+ star hotel. This hotel needs to change their star rating.

10/10

Exceptional

21 Feb 2026

VeAnn

The room was spotless, and the staff was very accommodating. The bed was quite comfortable.

Partner

8/10

Excellent

19 Feb 2026

Isiah

The stay was great. Room was large and clean. The mini bar was well stocked with snacks and drinks and the location was convenient to everything.

6/10