Name: Freehand New York
Address: 23 Lexington Ave, New York City, 10010, US

Freehand New York

New York Area - NY · United States

100 reviews shown

4/10

Poor

02 Aug 2026

Nurit

The room was freezing cold. We tried to set the temperature to a higher one bit kept waking up cold and nothing changed.
Also the room was nothing like the photos in the website. It was tiny and there was barely any day light.

10/10

Exceptional

02 Aug 2026

Robert

I stay here every couple weeks a month since the beginning of this year. Not on business, but for a staycation. The staff ( front desk) are amazing and they always make me feel welcome! The breakfast cafe and Patsys Italian restaurant which are part of the hotel interior are great!

10/10

Exceptional

02 Aug 2026

judith

Beautiful rooftop. The rooms are clean and the staff is always so friendly. Definitely my go to in NYC!!!

4/10

Poor

02 Aug 2026

Astrid

The room was alright, the receptionist wasn't.

6/10

Pleasant

02 Aug 2026

Eben

The noise in the room made it very hard to sleep; it sounded like a club was right next door and continued until 2am in the morning. Had issues with the air conditioning, which didn't successfully cool after being out of the room for several hours. Lighting dimmers in room were dated and loosely attached. Room was spacious and bed was comfortable, shower pressure was great but vanity was very small and difficult to use with being so close to adjacent wall.

6/10

Pleasant

02 Aug 2026

Daniel

Basic room but with nyc price tag. Also the additional $40 hotel fee is dumb and unnecessary greed.

10/10

Exceptional

02 Aug 2026

Chen

The staff are very nice and thoughtful. The front desk is great and gave us a corner suite so we can enjoy two side view! I would say only the suite carpet is an issue to us, other than that, all fabulous!

10/10

Exceptional

02 Aug 2026

Erin

Great staff, clean room. Like the location!

10/10

Exceptional

02 Aug 2026

Candy

This was a great stay in NYC! Very convenient location, friendly staff, and nice sized room! We were both worried about noise at the time we arrived as our room was on the 3rd floor directly across from the elevator. To our surprise our room was very quiet!! No elevator noise issues! A minimal amount of road or outside noise which was kind of shocking for being in the city known for sirens, blaring horns, and other traffic and other noise disturbances!

The only thing I was not impressed with was the lighting in the bathroom. It was so dimly lit above the sink/mirror area. When you have women getting ready, we want good lighting and it was unfortunate that there was none! I simply got ready and prayed that I looked decent when heading out!

Other than that it was a wonderful stay! Great shower with lots of water pressure and consistent hot water!
Will stay here again for sure and will tell others to as well!

8/10

Excellent

31 Jul 2026

William J

Decent hotel but the ac in room wasn’t the best it keeps shutting off and there was an error code i called the desk and told the guy he was gonna send someone up but 30 minutes later i called him bsck and said nevermind I figured out how to get it going also the in room fridge is TINY doesn’t fit much at all!! Tv guide wasn’t accurate either channels were off by a few

10/10

Exceptional

30 Jul 2026

Olga

Beautiful hotel with a rooftop bar to die for and a very friendly staff. Everyone is extremely helpful.

8/10

Excellent

30 Jul 2026

Deanna

I really liked the Old vibe of the Hotel, it remind me of the 30ies with a speak easy feel too it, especially the elevators.
Love the various entertainment amenities it offered, even though we didn't partake in them.
My only request would be Better lighting in living/bathroom area. Coffee maker in room, and cooler refrigerator.

8/10

Excellent

30 Jul 2026

Alena

Great location; very cool vibe. Great lobby area but up one level - we don’t find it until we were almost ready to leave!

Cool bunk bed for 3 people.

4/10

Poor

30 Jul 2026

Charles

4 star hotel with a noisy window ac, bathroom had a corner with collected dirt, no toilet paper, you could feel the springs of the mattress on your body. Just very very poor. And they charge you a $40 facility fee on top of the rate.
Never again

8/10

Excellent

29 Jul 2026

Herbert

Great staff, clean room, comfortable room

8/10

Excellent

28 Jul 2026

Audrey

Magnifique mais manque quelques ressources spécifiques comme un ouvre bouteille à amener en chambre ainsi que sceau et glace…mais malgré tout personnel très à l’écoute et offre un bon service.

6/10

Pleasant

28 Jul 2026

Sean

The staff was extremely polite and nice.

I was disappointed by the room, because there were an insect or two in the room, my bf got rid of them but we just didn’t expect that. We didn’t call the staff because we didn’t find any other insects, but apart from that, the location and the staff were great!

10/10

Exceptional

28 Jul 2026

Dallas

Great stay with clean rooms.

10/10

Exceptional

28 Jul 2026

Jessica

Overall great stay, fun neighborhood and great staff!

6/10

Pleasant

27 Jul 2026

Ian

Extremely noisy area, and not much (any?) sound insulation in place. Don’t look here for a restful night. But… that’s NYC.

2/10

Poor

27 Jul 2026

Sarah

Unfortunately, we we're a bit disappointed in our stay. The room was very dark, even with all the lights turned on. It was hard to do my makeup or read. The mini fridge was not working and was dirty. The bathroom was dirty and the light in the shower flickered. The a/c unit was aggressively loud and we could not change it.

We've been to NYC more than a dozen times and it is probably the worst hotel we have stayed at. We would have complained if our trip was longer than a few days, as I don't think I could have stayed there for an extended period.

10/10

Exceptional

27 Jul 2026

Besnik

Lorem ipsum. It was all fine

10/10

Exceptional

26 Jul 2026

Mike

Very cool spot!

8/10

Excellent

26 Jul 2026

Pierre Antoine

6/10

Pleasant

25 Jul 2026

lyngenet

The outside of the building is lovely. However, once you step inside, it’s like everybody turned the lights down 80%. I have no idea how clean the hall was because it was that dark. My room looked out into a shaft so it was dark as well. It had a really oppressive feel. I am so glad I only stayed one night. The room itself, outside of the “lovely view” was OK. But I could’ve spent $20 more and been in a really nice hotel. This had a very depressing feeling.

10/10

Exceptional

24 Jul 2026

Natalie

Rooms were very clean, staff were extremely friendly and helpful, would stay here again, located walking distance to many things

10/10

Exceptional

24 Jul 2026

Jennifer

Great location. Felt safe. Staff very responsive and helpful.

10/10

Exceptional

22 Jul 2026

CANDICE

Clean and wonderful staff at the Freehand. Location is central with access to subway and walkable to many things !

8/10

Excellent

22 Jul 2026

Anne

Clean, comfortable, breakfast good.

10/10

Exceptional

21 Jul 2026

Sherin

Great location friendly staff
Restaurants were very good esp Patsys
Enjoyed the roof top and gym
Would return there

Self

10/10

Exceptional

21 Jul 2026

Matt

It was my first time at the hotel, and I will definitely come back. I was traveling on a business trip. Great location, the hotel was very clean and well maintained, and the staff were super friendly.

Business

10/10

Exceptional

20 Jul 2026

Marina

We had a great stay here, the room was nice and cozy but my complaint is the room was too dark and the bathroom needed some work (mold in the ceiling, peeling paint in the bathroom and loose faucet fixture) otherwise staff was very friendly and I loved the Pac-Man game in the lobby and the water dispenser. Great location too!

Family_with_children

8/10

Excellent

20 Jul 2026

Michael

We had three rooms and took our family. Very disappointed with hotel overall. We travel a lot. Rooms were small hallways dark and elevators got stuck at times. Housekeeping were great cleaned up everyday without asking. Towels really worn carpeting in rooms made everything feel dirty. Bed so tight couldn’t get in by walking around. We spent a lot of money and 4 days with 3 rooms we love the neighborhood location and travel to New York a lot . We thought hotel would be good for out 28 and 30 year old children. Rooftop staff very rude . Also construction so so loud we were on 15th floor and went on all weekend not hotels fault but no type of noise window reduction. We will not stay here again. Check in with Laurence was great!

Family

2/10

Poor

20 Jul 2026

Yaowu

Cleaning people is very great! But the hotel is very noisy! you can’t get sleep! I ordered from Expedia, the hotel asked extra 40 something when I check-in!

10/10

Exceptional

20 Jul 2026

Anum

The room was tiny as expected but very clean and staff was very helpful. Great location.

Partner

6/10

Pleasant

19 Jul 2026

Leonel

Paid for a premium queen and nothing felt premium about it. The room was an ok size but the carpet was dirty and ripped. Light fixtures above the bed were coated in lint, dirt and dust. The rug in the center of the room was dirty and had burns. Disappointed in the size of the fridge, looked like it was large enough for food but only large enough for a few cans. There’s also no turndown service available.

Partner

10/10

Exceptional

19 Jul 2026

Jane

Wonderful staff, easy check in and out. Room was tiny but generally clean and was fine for our purposes. The restaurant is really good. Would definitely stay here again.

Friends_and_family Family

8/10

Excellent

18 Jul 2026

Stefanie

The broken shaker and the coffee shop in the hotel were absolutely amazing to have near by and the highlight of my trip, the staff, drinks, food and service….top notch. The room was ok and my bed was kinda slanted/sagged on one side which was a bummer. The dark carpet in the room was weird. I was woken up by loud music at 6am one morning. The hallways were so dark and kinda creepy. The bathroom was tricky. They could use a couple more hooks or a small shelf to put toiletries, was super tight in there, I was alone so it worked but it would suck with two people. If I had to stay there again I would but not by choice. Love the common areas though, stunning. The gym in the basement is pretty nice. The location is fantastic.

Self

10/10

Exceptional

18 Jul 2026

Karla

Wish there was more ventilation in the restrooms. Could be loud at times but not a big deal for us. Staff was amazing! Everyone was so kind and helpful.

Partner

10/10

Exceptional

17 Jul 2026

Kathy

Excellent!

Partner

10/10

Exceptional

17 Jul 2026

Adamary

Everyone is very helpful

Friends

10/10

Exceptional

16 Jul 2026

Samantha

Really impressed with our stay at the Freehand. Location was great for what we needed. Room was spotlessly clean and well maintained. Bed super comfy and I slept so well! (Unlike me for hotel stays!). I thoroughly recommend it.

Partner

8/10

Excellent

16 Jul 2026

Stephen

Good

Family_with_children

2/10

Poor

15 Jul 2026

Ashley

I know it's New York, but this was such an overpriced dump. Srcaps of carpet on the floor. Outlets too close together to use more than one at a time. Couldn't call front desk because the phone didn't work. Forget about any kind of room service. There's only one overworked person at the front desk. Everyone else is mostly standing around. Spend the extra few dollars and stay at a place that doesn't look like a low budget horror film.

10/10

Exceptional

14 Jul 2026

Aniyah

It was my fourth time staying in NYC and Freehand was by the far the best hotel I’ve stayed in. The hotel was clean and well kept up. They offer a ton of amenities as well as a restaurant downstairs and water bottles that helped with the NYC heat. We will be back and I will be recommending this hotel to everyone who visits NYC!

Friends

4/10

Poor

14 Jul 2026

Alyssa

Very Nice Hotel.

Partner

10/10

Exceptional

13 Jul 2026

MARK

Good location, nice amenities. Cool bars and restaurants.

Partner

10/10

Exceptional

13 Jul 2026

Silver

Everything was great!

Self

10/10

Exceptional

12 Jul 2026

ann

recommended; good place to stay

10/10

Exceptional

06 Jul 2026

Michael

Funky hotel in Gramercy Park-very helpful staff and great rooms! Will come again

Partner

10/10

Exceptional

05 Jul 2026

Yalet

Great service, clean and comfortable!

Self

10/10

Exceptional

05 Jul 2026

Sabrina

Our stay was great. The staff was friendly and very helpful. The beds were also comfortable.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Nicholas

We had the quad bunk room, was comfortable and a nice dark room to escape the heat over the weekend. Friendly staff and very inviting. Would highly recommend to anyone.

Friends

8/10

Excellent

05 Jul 2026

David

Great stay in heart of city

Partner

10/10

Exceptional

04 Jul 2026

Bryan

It was a very gorgeous hotel. I will be coming here again when I can

Self

10/10

Exceptional

03 Jul 2026

James

Great spot. Slightly off the path, but well worth a detour. Beautiful period building, super staff, great vibe

Business

8/10

Excellent

29 Jun 2026

Vin

It was a good play to stay for a night or two

Partner

10/10

Exceptional

28 Jun 2026

Jill

Hotel is located in the heart of Manhattan. The rooftop bar has lovely views!

Business Friends

10/10

Exceptional

28 Jun 2026

David

Not a fancy hotel but our corner room was very spacious for NYC, staff is super friendly and location is excellent.

Partner

10/10

Exceptional

26 Jun 2026

Savannah

Close to alot stuff

10/10

Exceptional

26 Jun 2026

Caroline

Great hotel in a great neighborhood. Lovely artey touches. Cool rooftop bar. Lots of restaurants nearby

Family

10/10

Exceptional

25 Jun 2026

Jean-Luc

Best artsy vibe hotel in NYC

Self

10/10

Exceptional

25 Jun 2026

Sonya

Nice room. Great location.

10/10

Exceptional

24 Jun 2026

Anthony

Cool hotel. Neither funky nor fancy yet gives off the vibe of both. Shockingly \"spacious\" room by NYC standards. I've stayed in more expensive hotels in glorified closets with a view of an air shaft. Bars on the premises with pretty good drinks if you're too tired or lazy to venture out. And there's proper NY pizza (Patsy's) through the lobby. But great location, convenient to great neighborhoods, downtown and up. So you'll want to get out and about.

Partner

8/10

Excellent

22 Jun 2026

Jonathan

Nice stay. Friendly staff. The elevator at times was hard to go down. Numerous people had similar struggles as myself. Minor issue for sure. I would stay here again.

10/10

Exceptional

21 Jun 2026

Brittany

Truly incredible. 10/10

Family

10/10

Exceptional

21 Jun 2026

Christine

The hotel and the staff were amazing!! The bars were sadly lacking..tried twice for the rooftop then gave up

Friends_and_family Family

8/10

Excellent

20 Jun 2026

Alycia

We liked a lot overall - restaurants and bars were fun, views from rooftop at night were great (recommend reserving a table to get a good spot).

Rooms weren't anything fancy and some of the art was a little odd, but totally comfortable and clean.

Staff was great, 11/10 for friendliness.

We were delayed on the way in and they refunded us for that night which was also much appreciated.

Friends_and_family Friends

4/10

Poor

19 Jun 2026

Jason

Poor choice. Duct tape on the windows. Tiny. Dark.

8/10

Excellent

18 Jun 2026

Deanna

Very nice atmosphere. The only complaint was the bed was a little too hard.

Family_with_children

10/10

Exceptional

15 Jun 2026

Beth

The staff here at Freehand is the best. Chill but very caring and helpful. So impressed!

Family

8/10

Excellent

14 Jun 2026

Nathan

Great property but the AC in our room on the 17th floor was weak at best. The AC left the room hot, 80F, during the day.

10/10

Exceptional

14 Jun 2026

David

The location is perfect! Staff always helpful.

Self

2/10

Poor

12 Jun 2026

Howard W

We loved our four night stay at The Freehand and will hopefully return. Great location, well maintained, attractive atmosphere, helpful staff, fun bars. I recommend choosing the slightly larger rooms with a modest sitting area.

10/10

Exceptional

12 Jun 2026

Alessandra Mac Carthy

The staff is so so nice! They really make the place. Wonderful Check in with MR Argentina and all his associates thank you

Partner

10/10

Exceptional

12 Jun 2026

Reilly

I loved our room it was small as is expected in New York, but it was perfect. Great location, friendly staff, and loved the stay.

Partner

10/10

Exceptional

11 Jun 2026

Jenna

I love the Freehand hotels. The room was a good size for being in NYC! For the two of us, we had plenty of room. The Broken Shaker bar was such a fun place to rest after a long day of exploring. Staff was friendly and I always felt safe in and around my hotel!

Friends

4/10

Poor

11 Jun 2026

Gregory

This is a hotel that bills itself as having a fun and retro vibe. Both are true but where they miss the mark is the staff is atrocious. Totally disinterested (reception) and outright rude/outrageous (staff). Save for Brandon, the doorman/bellhop. He is a superstar, and was beyond helpful, friendly and empathetic when a staffmember horribly treated 25 guests by kicking them out of the mezz sitting room \"to clear the room for a private event\" as rudely and without notice as could be. People were told to \"GET OUT\" and couldn't finish their coffee or email and had to retire to the small lobby area. Horrible. Rooms are spartan and while servicable for one, a disaster for a couple. Bathroom has NO space to put anything but one toothbrush. No drawers in the room. No shelf for toiletry bag in the bathroom. Sheets/pillows bad, room dirty, outside noisy. At nearly $500/nt, this was shameful. And I've stayed in dozens of hotels in NYC.

Partner

2/10

Poor

10 Jun 2026

Andreina

I experienced one problem after another.

Our original room had a known air conditioning issue. A technician told us the TV had to be removed for the AC to work properly, meaning we had to choose between air conditioning and a television.

The hotel’s solution was to suggest that I cancel my reservation while traveling to New York with my two daughters.

We were eventually moved to another room, which also had a malfunctioning AC and only extremely hot water, with no cold water available even from the bathroom sink.

What was most disappointing was the way the situation was handled. The manager refused to address the issue directly, and we were met with excuses rather than solutions throughout our stay.

I would not stay here again.

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Scott

Great location for access to Gramercy Park and surrounding neighborhoods

Self

8/10

Excellent

08 Jun 2026

David

The staff was friendly gave out waters and kept our bags safe since we got there super early. We checked in about an hour early for no extra charge which some places I’ve stayed wont do.

The room was nice, but the lights flicker since they are LED on none LED dimmers. The A/C was a loud window unit which allowed the loud noises of Manhattan to end the room all night. Was very unrestful “sleep”.

Partner

10/10

Exceptional

05 Jun 2026

Thomas

Cool old hotel with cozy lobby, great attached resturant and cool rooftop club. Small rooms, but good overall value

Family

10/10

Exceptional

05 Jun 2026

Constance

Convenient, great staff, comfortable room - perfect!

Partner

10/10

Exceptional

04 Jun 2026

Sandra

Three restaurants within the location. Rooftop that opens on Tuesdays after 2pm. Try to book ur room away from the street view or you will hear everything especially if you are a light sleeper. Overall our stay was good and staff was friendly.

Family

10/10

Exceptional

04 Jun 2026

Lara

Small rooms but good for the price and NY. The location was good and area felt safe.

Friends

10/10

Exceptional

04 Jun 2026

Venkatesh

Great hotel at a great location. Rooms are a bit small, but that’s to be expected in Manhattan. Staff are super friendly and helpful. No coffee makers in the rooms :-). Nice hotel

Business

10/10

Exceptional

04 Jun 2026

Benjamin

Loved it

8/10

Excellent

04 Jun 2026

Eliana

Nice stay and enjoyed the rooftop bar

10/10

Exceptional

03 Jun 2026

BLAKE

Only issue is the window AC units are not insulated so the sounds on the streets are super loud. Otherwise the hotel was great, gym was nice.

Self

10/10

Exceptional

03 Jun 2026

Patricia

Great location. Kind & welcoming staff.

Self

10/10

Exceptional

31 May 2026

Judith

Loved the hotel's decor, rooftop bar. We had a triple and it was perfect!!

Family

10/10

Exceptional

29 May 2026

Brittany

Our stay was great. We came during the week so didn’t experience any loud music from the bar. The hotel was clean although there was some dust on the window ledge and the carpet was cut too short to meet the doorway. Our room was on the 6th floor so there was some street noise, but I looked at it as cool ambiance noise. House keeping came by everyday so our bed was made and room was vacuumed, they also took our dirty towels and replaced them with new ones. I would stay here again. It was in a very good area. We were originally at chealse moxy, but had to switch hotels and thankfully we did because this area is way better. Good walk to lots of vintage shops, Penn station, and lots of other attractions. This isn’t a luxury hotel so keep that in mind but it had the vibes and for me I felt the room was cozy and spacious enough for me and my husband.

Partner

6/10

Pleasant

28 May 2026

Lina

This place has the bones but needs some updating. Mattress was uncomfortable, hooks in bathroom were missing. Several outlets didn't work. But staff was nice and location was convenient. And everything was clean!

10/10

Exceptional

27 May 2026

Lisa

We love the Freehand as our regular home away from home. This location and hotel has it all, from morning coffee to a restaurant and 2 bars for evening fun! Central Mid-town location right next to Grammercy means we are steps from everything we are hoping to visit.

Family

10/10

Exceptional

26 May 2026

Sofia

It was a great hotel, staff and bar was so fab!

6/10

Pleasant

26 May 2026

Marlyn

The room itself was large, clean and had a comfy bed.
However, the AC was a window unit that clearly needed maintenance. It was super loud and would kick into high, whiney gear every 15 mins or so. I had to turn it to the fan setting so I could sleep a hot sweaty sleep.

Shower also smelled like sewer, which is just not awesome after you've worked all day and do not have the energy to talk to the front desk. Then you leave early the next morning and don't have time to report to the front desk. Overall, not a great experience.

Self

6/10

Pleasant

25 May 2026

Jeffrey

The staff was excellent and attentive. Nice location and great bars. The only issue we had was that our room smelled musty and needs updated.

Partner

10/10

Exceptional

25 May 2026

Seth

Great rooftop, friendly staff, hip vibes.

Partner

8/10

Excellent

25 May 2026

Susan

The location was great, near the subway and a short walk from Murray Hill and Gramercy. Very clean and staff was friendly though not as forthcoming with information about the hotel when we checked in as we would have hoped. The front desk was responsive with help about getting to the subway, etc. We were disappointed that the restaurant in the hotel had closed, so we did not have a good in-hotel option. And, the rooftop bar we were looking forward to was closed the days we stayed (Sunday and Monday).There were a few other minor complaints--the gym was not well ventilated and smelled musty, the bathroom was very small and the towels were sparse and not in great shape, and there was no waste basket in the room. Also, the A/C was an window unit that let outside noise in (sirens, etc). Overall, a good option for the value and location. We might try another hotel the next time we visit NYC.

Partner

2/10

Poor

24 May 2026

James

It was awful. Plumbing literally doesn’t work and they care about gouging you with hidden fees for water and wifi.