Heritage Hotel New York City

United States , New York Area - NY
NEW YORK, 18 West 25th Street
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100 reviews shown

2/10

Poor

10 Mar 2026

David

Transferred here

Self

10/10

Exceptional

10 Mar 2026

Lisa

Great basic hotel for the price.

Friends

6/10

Pleasant

09 Mar 2026

Andres

The hotel is functional and well located, with convenient access to different parts of the city. The neighborhood offers good connectivity and makes it easy to move around. The property itself is fairly basic and serves its purpose mainly as a place to sleep after a day out in New York. Overall, it works well if you are looking for a simple and practical stay rather than a hotel experience with extensive amenities or atmosphere.

Self

2/10

Poor

08 Mar 2026

gloria

very dated and EXTREMELY small.

Friends_and_family Family

6/10

Pleasant

02 Mar 2026

timothy n

Mostly fine, but one big flaw, the heater/AC is a window mounted unit that is either all on, or all off. All night long, on, off, on, off, I could not sleep through it. You have your choice of heat, or steady fan, but not both. Please fix this. Otherwise all was fine.

2/10

Poor

01 Mar 2026

Anthea

No flexibility

10/10

Exceptional

24 Feb 2026

John

The hotel was clean and the staff was amazing. I've stayed at many hotels in the area, but will be sticking with the Heritage in the future simply because of the staff.

8/10

Excellent

20 Feb 2026

Aaron

Rooms are bit small but very clean. Missing a few amenities like a microwave but overall

8/10

Excellent

20 Feb 2026

Christina

A little outdated but comfortable and Safe and worth the quick little getaway.

8/10

Excellent

18 Feb 2026

Cinzia

welcome staff

8/10

Excellent

17 Feb 2026

Dylan

Great place. Attentive staff

Friends

10/10

Exceptional

15 Feb 2026

Michael

The room was small however it was perfect for what we needed. The staff was outstanding and also the room was clean and comfortable.

Partner

10/10

Exceptional

15 Feb 2026

Richard

It was clean and comfortable. It made for a good stay.

6/10

Pleasant

15 Feb 2026

Dung

Room was clean. My room had one of those window AC for heat, it was so loud....like I could not hear anything else outside my room. Bathroom is cold and small. The hotel is on the older side. Staffs are very nice and helpful though.

Leisure Partner

10/10

Exceptional

09 Feb 2026

Abigail

super friendly staff and in a pretty safe area. they upgraded us to a bigger room free of charge. let us leave are bags there for $8. easy walk to madison square garden

Friends_and_family Friends

10/10

Exceptional

08 Feb 2026

Andy

Staff very friendly and great location

Leisure Partner

6/10

Pleasant

07 Feb 2026

Kacianne

Small room, however was all we needed for the night. Was clean and smelled good. Only complaint bathroom was freezzzingggg! There was cold air coming through window even though it was closed and locked, cant even call it a draft, felt like window was wide open.

Leisure Partner

8/10

Excellent

05 Feb 2026

jon

Room was clean
Staff was great.
would stay on a lower floor next time.
Elevators were slow but expected for an older hotel.
Wish they had coffee in the lobby - room coffee didnt work well. only because it was so cold outside it was difficult to just go out and get a coffee.
i would definatly stay here again

Leisure Self

10/10

Exceptional

04 Feb 2026

Tina

Nice hotel

Partner

8/10

Excellent

04 Feb 2026

Mackenzie

The staff were friendly and kind. Only complaint is the towels were VERY small.

Leisure Friends

6/10

Pleasant

03 Feb 2026

Alexis

It was ok. The only good thing about this hotel is the location. Old dirty room with dirty towels. I’m not mad but it wasn’t very comfortable especially after a week. For a few days it could be perfectly serviceable.

Leisure Friends

10/10

Exceptional

01 Feb 2026

Darlyn

For the price & location I was looking for it was great deal. Room was clean, customer service was excellent.

Leisure Partner

10/10

Exceptional

01 Feb 2026

Kevin

Clean room, great price, nice and hot shower.

Very tight space, small 32” TV (static reception), and floor was a little uneven.

Leisure Self

2/10

Poor

27 Jan 2026

Benjamin

Worst hotel I ever stayed at

Leisure Partner

10/10

Exceptional

24 Jan 2026

Erick

Staff was dynamite, able to check in a little earlier than expected. Room was clean & comfy beds. Nice view of Empire State building. Bathroom was decent

10/10

Exceptional

21 Jan 2026

hyekyung

All the staff are consistently kind. The front desk staff responded to every request with detailed and courteous assistance.

Leisure Family

10/10

Exceptional

20 Jan 2026

Mai

Easy 2 min walk to many shops and restaurants

Leisure Family_with_children

10/10

Exceptional

20 Jan 2026

Griffin

Good budget hotel

10/10

Exceptional

17 Jan 2026

Dmitry

Friendly , attentive service , clean room, good environment

Self

10/10

Exceptional

15 Jan 2026

steven

The staff are amazing and the hotel is subway central. The walls are a bit thin but that was a concern for our neighbours with our snoring lol. Always felt safe and highly recommend.

Leisure Partner

10/10

Exceptional

14 Jan 2026

Everton F

O hotel é muito bom, bem localizado, perto de muita coisa essencial, sem falar que o quarto em que fiquei é bem silencioso. O Quarto é espaçoso, organizado e com um bom banheiro. A equipe é super simpática.

Self

8/10

Excellent

14 Jan 2026

Jessica

Room was clean, staff was accommodating. The location was centrally located so it was easy to get places.

Leisure Family

10/10

Exceptional

13 Jan 2026

Thomas

The location is perfect. The room was quite and good. The staff was very welcoming. The small gym was ok.

Friends_and_family Family

8/10

Excellent

12 Jan 2026

Alberto

had a great stay. staff was amazing & the area was very convenient & perfect to see everything

Partner

8/10

Excellent

11 Jan 2026

Shelby

Overall our stay was good! Not tons of outside noise, great location close to lots of popular sites to see, and good food. All staff were very nice and helpful!! They’ll store your luggage in a locked room if you arrive before check in time which was great! The room wasn’t insanely clean and felt a little run down. There was hair in the bathtub and some stains on the sheets.This is the only reason i would give it 4 stars.

Leisure Family

10/10

Exceptional

11 Jan 2026

Blessy

My family and I enjoyed staying here and the staff was really nice to us and helpful!

Leisure Family

10/10

Exceptional

10 Jan 2026

Trent

Was a good priced place to stay in Manhattan, space is a premium so expect small room, we were only there to sleep otherwise we were out seeing New York City........

8/10

Excellent

09 Jan 2026

Viviana

Excelente atención del personal;
Muy bien la limpieza.

Leisure Family

10/10

Exceptional

07 Jan 2026

Patrick

Staff was friendly. The hotel is in a good area with plenty of shops within walkable distance.

Leisure Partner

8/10

Excellent

07 Jan 2026

CAROLINA

The location was great. The staff was courteous and friendly. The room was clean but needed more dusting underneath the beds.

Leisure Family

10/10

Exceptional

06 Jan 2026

Jennifer

Nice place, in the middle of everything we wanted to do so was very convenient. We stayed Christmas week and the room had a heater and never felt cold. Friendly and helpful staff as well. Enjoyed my stay and would book here again.

Leisure Friends

10/10

Exceptional

05 Jan 2026

Georgette

Staff was amazing, always helpful, room was clean. We got the petite room and it was enough for two adults and a teenager. A bit tight but we were only in the room for sleep. We will definitely stay again. Not far from the subway to get to where we needed to be. Great place!

Friends_and_family Family

6/10

Pleasant

05 Jan 2026

Mary

Location is great. Very bare bones hotel much like a youth hostel. Everything was fine but not great. Bathroom was TINY and sinked drained slowly. Elevators were slow. If you are looking for any amenities I would look elsewhere. Staff was super nice.

Friends_and_family Friends

8/10

Excellent

05 Jan 2026

Hannah

Location is excellent - right near the Flatiron building and a well connected subway station. Lots of shops, restaurants and amenities near the hotel and very convenient. Staff friendly and helpful. Room could’ve been slightly cleaner however the cleaning can be requested, and the beds are super comfortable. The heating system in the room is great as well and the shower is lovely and warm. Overall, I would stay here again and was very affordable for the time of year, providing an excellent experience for us.

Partner

10/10

Exceptional

03 Jan 2026

Ruby Raelene

Staff is so nice and accommodating!! Worth the money!

8/10

Excellent

02 Jan 2026

gustavo

Best localization

Friends_and_family Family

6/10

Pleasant

02 Jan 2026

Erin

The hotel was conveniently located for us. It wasn’t the cleanest but it was ok. The refrigerator didn’t work and it was a little cold in the room.

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Charles

The only minor complaint is not a lot of water pressure

Leisure Friends

8/10

Excellent

29 Dec 2025

Ryan

Staff was very helpful and friendly.

Leisure Family

10/10

Exceptional

29 Dec 2025

Trina

The room was nice. The workers were nice. The location is nice. They do not provide house keeping unless you ask and they do not supply wash clothes. So that is something to know ahead of time.

Friends_and_family Family

8/10

Excellent

29 Dec 2025

Marie-Elise

The staff was very friendly and helpful.

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

Toru

Great stay

4/10

Poor

27 Dec 2025

Jurgita

Very outdated.

6/10

Pleasant

27 Dec 2025

Keyana

No wash clothes, bathroom barely cleaned, hair on bed.

Leisure Family

8/10

Excellent

26 Dec 2025

Kristina

We stayed in the family suite, the rooms were spacious and clean. The bathroom walls had some scuffs and needed paint touch up and the bathroom was really small, but overall not bad. The beds were comfortable and we had a nice view of the Empire State Building. Chelsea Flea is across the street, flat iron building, Korea Town and Harry Potter store are all very short walk and Time Square was about 10 minutes away. Staff was supper friendly and there are convenient parking options near by

Leisure Family

10/10

Exceptional

26 Dec 2025

Ana Daniela

Great stay, near 5th avenue, lots Of shops and restaurants

Leisure Family_with_children

8/10

Excellent

26 Dec 2025

Robert Michael

The heater worked well, the shower got hot water

Leisure Family

8/10

Excellent

26 Dec 2025

Prottoy

Everything went well with us, overall. But, the room we stayed in was a little smaller than expected.

Leisure Family

10/10

Exceptional

24 Dec 2025

Russell

Room was small for 4 people but very clean and comfortable. Appreciated the location, right in the heart of manhattan! 2 fast elevators. Friendly staff. We would stay here again for sure!

Leisure Family

10/10

Exceptional

23 Dec 2025

Tanya

The staff was courteous and the check in and check out process was very fast. It is exactly what we expected for the price. We knew it woyld be a basic room and we were tot3fine with that.

10/10

Exceptional

23 Dec 2025

Jill

The front desk staff were very friendly and helpful. The location was quiet but close to restaurants and the subways. The room was small (typical for NYC) but clean.

Friends_and_family Family

10/10

Exceptional

23 Dec 2025

Nidia Lorena

Excelente ubicacion, personal amable, habitación cómoda, viaje de invierno, excelente calefaccion, limpio, seguro y tranquila area de estancia en Flatiron District sin tanto bullicio, cerca de markets con comida rica y restaurantes. Muy recomendado 5 estrellas por todo lo que puedas encontrar a un precio razonable.

Friends_and_family Family

10/10

Exceptional

23 Dec 2025

Lili

Quite convenient and reasonably priced hotel with friendly and helpful staff. No frills but clean and great shower.

Leisure Friends

10/10

Exceptional

23 Dec 2025

Gabriel

Clean room!

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

Arturo

Excellent service 24/7. Great Empire State view, in the middle of a lot of restaurants, a flee market and several convenience stores.

Leisure Partner

8/10

Excellent

22 Dec 2025

Kiara

The staff was helpful and friendly

Leisure Friends

8/10

Excellent

20 Dec 2025

Tina

Staff were wonderfully friendly. Check in and out was really speedy. We had the 2 bed suite and it suited us perfectly. It’s not a huge suite but still plenty of room for us. Everything worked well - hot water, heating, toiletries & towels provided. The location was excellent. No noise disturbance at night. We walked almost everywhere. Would certainly stay again - value for money.

Leisure Family

6/10

Pleasant

20 Dec 2025

Jason

Hotel was more run down than the pictures indicated. Very friendly and helpful staff and great location. Room was clean but basic. I felt the room didn't match the hotel.com pics.

Self

10/10

Exceptional

20 Dec 2025

Michael

Great location, clean room, good amenities. We've stayed here several times. Recommended.

Partner

6/10

Pleasant

20 Dec 2025

Carolyn

El hotel esta muy bien ubicado, area se siente tranquila. El parque cercano es muy lindo. Accesible a todo. Las facilidades están bien, el lobby y el area de comer. Todo como en las fotos. Mi habitación fue mas pequeña que la del resto del grupo y la verdad era un poco incómoda, pero creo q mas q el tamaño era la ubicación de los muebles. La pluma de la ducha estaba rota y salpicaba todo, y la limpieza del baño fue promedio. Solo nos quedamos dos noches. Overall funciona para NY, donde solo se va al hotel a dormir.

Leisure Family

10/10

Exceptional

19 Dec 2025

Michele

Check in was easy, staff was super friendly and helpful. Perfect stay for our overnight visit! Ty!!

Partner

4/10

Poor

15 Dec 2025

Roland

On 9/7/25 I reserved 2 rooms. Room 508 was ok, nothing special. Room 507, for the same price, was the smallest room I have ever reserved in all my travels. Entry door could not fully open, hitting corner of bed. On the other corner of the bed, I had about 6\" to get around the wall pilaster. Room was quite cold. It took approx. 2+ hrs. before warming up. Even then the bathroom still remained cold for much longer. Bathroom was tiny. No face cloths. We are not complainers, unless things are beyond acceptable. Since we were there for only 2 nights, we chose to accept what we had. But now I send our comments to someone who might care and make some changes. Oh, our travel bags needed to be on the floor, for daily clothes selection. Other than the bed, there was a 4-legged stool to sit on. This room should not have been priced at the room 508 level. It should have been priced at a significant discount. I will never stay at this hotel again. I hope Expedia can get this hotel to be much more accommodating for future guests. Our limited interaction with the staff at the front desk was appropriate.
Roland Proulx

Leisure Family

6/10

Pleasant

15 Dec 2025

Peter

Staff and cleanliness were great. The rooms are small but comfortable. A couple of hooks or shelves in the bathroom would be helpful.

Leisure Friends

4/10

Poor

15 Dec 2025

LindaJo

The room was clean enough, although it was actually too clean it reeked of bleach and I did not sleep more than three hours all night because I continued to itch my skin all night. There were way too many chemicals on the sheets. I’m glad that it was clean, but they do not need to use such harsh chemicals I had read Splotches all over me in the morning. The room was extremely small so was the bathroom which should be expected for a building that was built in the 1900s. However, they only supplied crappy individual coffee pods in the room with plastic cups instead of Styrofoam. Downstairs there was nothing at all even though they had a beautiful kitchen dining area that could’ve been used there was not even Free coffee or free, hot cocoa. We had to walk blocks before we could even find a decent place to get something warm to drink. It was extremely frigid while we were there. Yes they did keep our bags however they did not tell us until we checked out that it was three dollars per bag And we checked them both days that we walked around the city. They added it to my credit card at the end, I had no idea. I thought it was a free service. The staff was friendly enough, but not friendly enough to help me get a partial refund for the horrible night that I had. Would not stay here Again

Friends_and_family Family

8/10

Excellent

15 Dec 2025

Luke

The room was clean and the staff always very friendly. The spaces are small but we expected that for an older building and for what we paid. My only complaint was the shower drained very slowly so we had to constantly stand in water while taking a shower.

Friends_and_family Family

10/10

Exceptional

14 Dec 2025

Kayla

This is a perfect “no frills” hotel. Very very clean and super kind and welcoming staff. There were a few very minor things that could use updating (TVs, etc) but if you’re looking for affordable and close to a lot of attractions this is your place! We have to come back to NYC in a few months again for wedding dress alterations and we will most likely end up staying here again!

Leisure Family

8/10

Excellent

14 Dec 2025

John

Big gap under the door to my room. Otherwise fine.

8/10

Excellent

13 Dec 2025

Margaret

The room was clean, a good size. The bed was comfortable. Location was a positive. The staff was very welcoming.
The layout was kinda wonky. Had to figure out going through fire doors to get to my room. Narrow hallways and the doors could use a little touchup.

Self

10/10

Exceptional

13 Dec 2025

Cris

We were there four days and enjoyed our stay. The staff was very nice. The room was small, but we didn’t seem to have any problem and the price is good.

10/10

Exceptional

13 Dec 2025

Joe

probably the best cheapest combo for hotel in Manhattan! Within walking distance of Empire State Building and a quick biking ride within all other landmarks. Would definitely stay here again! Staff were super friendly also!

Leisure Family

8/10

Excellent

13 Dec 2025

Julie

Bathroom window leaked air, heat in the room was hard to control

Friends_and_family Family

10/10

Exceptional

11 Dec 2025

Angelina

Small room but does it’s job for the night

10/10

Exceptional

10 Dec 2025

Anne

Everyone was wonderful

10/10

Exceptional

10 Dec 2025

Lauren

I loved staying here and would definitely come back! The staff was friendly and the hotel was within walking distance of everything we wanted to do. It felt like a safe and clean neighborhood and I would recommend this place to others.

6/10

Pleasant

08 Dec 2025

Erez

The room is small. Even compared to other NYC hotels. There is no closet. Just a couple of drawers for storage.

But the bigger issue is the HVAC. They have window air-conditioning unit that is old and both noisy and inefficient. It took 20 minutes for it to start warning the air. And the temperature control is inaccurate and hard to find a comfortable setting.

Self

8/10

Excellent

07 Dec 2025

Ana

Good price, the room has what you need, people is friendly and the Hotel location is fantastic!

Friends_and_family Friends

6/10

Pleasant

07 Dec 2025

Sasko

Located in nice area. Many restaurants around. Hotel looks a bit bitten up and not renovated for many years.

6/10

Pleasant

07 Dec 2025

Herb

Now well soundproofed, you hear every door close… loudly
Very very small rooms with nowhere to unpack and put clothes away…. If you plan an extended stay.
Room service was good, but be sure you ask for it. To restock coffee pods, had to go to front desk
All in all, $3,400 for 5 nights was a bit much
However…. These are only my observations

Business_and_leisure Self

4/10

Poor

05 Dec 2025

Lisa

For the price, the room was very small, it was freezing and it took a few calls to remedy the situation...there was denial and also \"we've never had anyone complain before\" insert eye roll here. It wasn't very clean, for $250 per night, it was pretty bad. The one good thing is that it is a good location to easily to walk to things. It's a room you're happy to leave.ll

Leisure

8/10

Excellent

05 Dec 2025

Dow

Comfortable bed, good plumbing, quiet. Somewhat spartan and compact, but adequate. Would suggest morning coffee.

Leisure Family

8/10

Excellent

04 Dec 2025

Eric

This is a basic hotel. However it is well priced, clean, safe and in an excellent location. The gym is a joke just get rid of it. I would stay there again.

Leisure Self

8/10

Excellent

03 Dec 2025

Sharon

The room was ok, certainly not large. Bath was missing lotion and face cloth. Air conditioner/heater was noisy.
It was just a quick overnight after seeing the show at Radio City.

Partner

6/10

Pleasant

03 Dec 2025

james

i found everything other than the front desk concierge to be avg

Business

10/10

Exceptional

02 Dec 2025

ANA MARIA

I'm so thankful that the staff was able to accomodate an extra guest in the same room for just a small fee. Thank you very much for helping my nieces to have a great vacation!

Friends_and_family Family

8/10

Excellent

30 Nov 2025

Leo

Room was clean and employees were very friendly and helpful. Great location.

8/10

Excellent

29 Nov 2025

Jeremy

Great staff, mattresses are in need of updating

Leisure Friends