ALEKSEI
Great location. Modern hotel. Excellent city views.
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9.2/10Excellent1,638 Reviews
Cleanliness9.4/10 9.4
Service9.2/10 9.2
Comfort9.2/10 9.2
Condition9.2/10 9.2
Amenities8.6/10 8.6
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Aloft New York Chelsea
Located in the heart of New York, Aloft New York Chelsea is within a 10-minute walk of Madison Square Garden and 5th Avenue. This hotel offers convenient amenities such as complimentary Wi-Fi, a bar/lounge, and a coffee shop.
Start your day with a cooked-to-order breakfast (fee applies), and stay connected with free wired and wireless internet access in your room. Each of the 234 air-conditioned rooms features a minibar, Smart TV, and private bathroom with complimentary toiletries. The hotel is also close to the Empire State Building (0.
5 mi) and Times Square (0. 7 mi).
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With a stay at Aloft by Marriott New York Chelsea, you'll be centrally located in New York, a short 6-minute walk from Madison Square Garden and 10 minutes by foot from Empire State Building.
This hotel is 1 mi (1.6 km) from Times Square and 1.1 mi (1.8 km) from Rockefeller Center. Make yourself at home in one of the 234 air-conditioned rooms featuring minibars and Smart televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment.
Private bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls. Featured amenities include a computer station, express check-in, and express check-out.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
4:00 PM
Check-in until
midnight
Check-out until
11:00 AM
Minimum check-in age
21
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Parking height restrictions apply
Noise-free rooms not guaranteed
Professional property host/manager
Pets allowed
Pet max weight (per pet) in kg is 23
Pet max weight (per pet) in lb is 50
Only dogs and cats are allowed
Maximum number of pets per room 2
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets cannot be left unattended
Important information
-
You need to know
- Parking height restrictions apply.
- Guests can access their rooms with a mobile device.
-
Special Instructions
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Guests are required to download the property's Bonvoy mobile app before check-in. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards and debit cards; cash is not accepted
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a fire extinguisher
-
Minimal age
21
-
Optional fees
- Fee for continental breakfast: approximately USD 10 to 30 for adults, and USD 10 to 30 for children
- Secured valet parking fee: USD 85 per night
- Offsite parking fee: USD 75 per night (0.2 mi away; open 24 hours)
- Pet fee: USD 50 per pet, per night
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Spanish
Nearby attractions
5th Avenue
0.5 km / 0.3 mi
Madison Square Garden
0.5 km / 0.3 mi
Madison Square Park
0.6 km / 0.4 mi
Herald Square
0.6 km / 0.4 mi
Chelsea Hotel
0.6 km / 0.4 mi
Macy's
0.7 km / 0.4 mi
Flatiron Building
0.8 km / 0.5 mi
Empire State Building
0.9 km / 0.5 mi
Moynihan Train Hall
1 km / 0.6 mi
The High Line Park
1.1 km / 0.7 mi
Bryant Park
1.1 km / 0.7 mi
Times Square
1.2 km / 0.7 mi
Broadway
1.2 km / 0.8 mi
New York Public Library
1.4 km / 0.8 mi
New York Times Building
1.4 km / 0.9 mi
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
No room details available for this hotel.
Guest reviews
What other guests saying about Aloft New York Chelsea
100
reviews shown
Tony
Was very clean and staff was awesome! Great location! Close walk to many’s of activities. Will be staying here next time I’m in the city.
Tracey
Front desk were very pleasant and helpful.
Mario
Great stay. Would stay again.
Joniquelandria
The property and room was nice but the air did not work The white stay and we had a portable brought up. They did forget to clean our room the first day but it was okay. I'd stay there again. The location was great close to MSG and short walk to Times Square and the subway.
Yungcheng
Everything is great. The elevator needs sometime to know how to use it.
Ben
The experience was really good. There was a slight issue with the air conditioning. I was not able to change the temperature.
Brooke
Perfect stay! Fantastic clean room and wonderful location.
Ericka
All good.
Thi-Ngoc-Loan
Aloft was perfect for the 2 days I was staying for. The room is clean, well kept and beautiful. The room is quite small but that's average for a NY hotel. The hotel is located in Chelsea, the flower district. 1 Train was accessible close by. I stayed on the 31st floor and the view of the city was immaculate. Lots of coffee shops and stores located nearby as 34th street is not too far away. The staff was nice and check in was easy. I would definitely stay here again. The price and value was worth it.
Robert
Great view
Nicole
It was close to MSG
Gabriel
Great location! Jason so helpful!
Ian Bryan
Close to everything. Great place.
Andrea
Clean room close to MSG in a safe and welcoming neighborhood. BIG price tag for such a TINY room with a horrible view.
Lynn
The hotel is in a great location if visiting Madison Square Garden. The staff at the front desk were great. Loved that it is a Diet Coke place and that they had Greek Yogurt available. My only complaint would be the air conditioning not being strong. Our room was not hot but it never got cold and I like it very cold at night. Ladies who need lighted mirrors for make up pack one. Lighting not great for that.
Jenny
Very nice, trendy place
Matt
This hotel was good, very clean and convenient. The only improvement would be to the bathroom. There was no counter space to put our stuff which was challenging with four people.
Pradeep
This place has NO AC!!! Their AC condenser unit has been out for likely months, the hotel management knows about it, but they proceed to book rooms at full rates and not tell customers. Then when customers complain the staff acts dumb like they didn’t know anything. The staff finally admitted to me that a condenser unit has been on order from Japan, and this is a widespread issue with many rooms. Come to Aloft if you want to pay full price with NO AC!!
Gina
I stayed at this hotel for a two-night trip. The location is excellent, with both the Amtrak and subway stations just a short walk away. While the room is on the smaller side, it is functional and offers a highly comfortable stay for one or two guests.
Keri
Breakfast is not included . But many options very close
Melissa
My AC was broken. They brought a substitute, but it just blew air around.
The stuff should have changed my room knowing that my AC was broken.
The stuff should have changed my room knowing that my AC was broken.
Lloyd
Decent price and good location for NYC
MICHAEL
The air conditioning in the room did not work, and the A/C unit they brought as a stopgap measure was silly - air blown over freezer packs that melted in the night. On top of this, the \"table\" that folded down from the wall collapsed on me, with the screws coming out of the wall. Instead of apologizing the person sent to check on it said \"you must have put something heavy on it\".....
I was working with my laptop.
No proposal for any remuneration was proposed.
Finally, the breakfast was quite weird.
I am a Marriot Bonvoy member and I will not stay here again.
I was working with my laptop.
No proposal for any remuneration was proposed.
Finally, the breakfast was quite weird.
I am a Marriot Bonvoy member and I will not stay here again.
Daniel
No ac
Mayra
I can't wait to return to NY as I know exactly where I'll be staying! From the warm welcome to checkout, the staff at Aloft was AMAZING! Not sure where you get your employees but I highly suggest you clone them, especially Victor who greeted me and checked me in.
Your attention to the World Cup was most appreciated by this football fan and the entire vibe of the hotel felt considered for travelers passing through yet it's very memorable.
That your location is in the Flower district is an extra bonus. Who doesn't love walking up and down the streets seeing flowers and plants for sale.
As for room size, THANK YOU for creating rooms that don't cramp me!
Your attention to the World Cup was most appreciated by this football fan and the entire vibe of the hotel felt considered for travelers passing through yet it's very memorable.
That your location is in the Flower district is an extra bonus. Who doesn't love walking up and down the streets seeing flowers and plants for sale.
As for room size, THANK YOU for creating rooms that don't cramp me!
Mark
I checked in on Saturday and left on Tuesday. While there I was BIT by either Fleas or Bed Bugs. I left with welts on my hands and arms. I mentioned the \"Bites\" as I checked out and only TEMU has given me a MORE POOR \"empty Consolatory response\" (TEMU the WORST \"customer service\" ever, any where on: Planet Earth or Cyber Space).
Note to anyone Visiting: Aloft (Chelsea NYC) bring insect repellent (you might NEED IT in Bed).
The $10 Breakfast is a McDonalds Dollar Menu Hashbrown and a \"Re-heat\" \"Egg Frittata\" with \"Peach Ice Tea\" that may or MAY NOT have peaches.
I left feeling that I had an ORDEAL more than a : \"Holiday Stay\". Having performed WORK, on the JW Marriott: Washington DC, I left NYC wondering WHY I worked so hard for the Washington DC Marriott Property.
Note to anyone Visiting: Aloft (Chelsea NYC) bring insect repellent (you might NEED IT in Bed).
The $10 Breakfast is a McDonalds Dollar Menu Hashbrown and a \"Re-heat\" \"Egg Frittata\" with \"Peach Ice Tea\" that may or MAY NOT have peaches.
I left feeling that I had an ORDEAL more than a : \"Holiday Stay\". Having performed WORK, on the JW Marriott: Washington DC, I left NYC wondering WHY I worked so hard for the Washington DC Marriott Property.
Rebecca
it was a short but wonderful stay. The room was clean and comfortable and staff was extremely friendly. I look forward to another stay at this property.
Traci
I have stayed in several Aloft locations in different cities. I live the modern amenities and they always located in great areas. I lived this location because everything was walkable and the subway access was super close
Daysha
Perfect location!! Walking distance from penn station. Quick access to the train. Clean room and comfortable bed. Will definitely stay here again.
Harry Gleason
very nice hotel for the price.
David
Muy asesible y centrico
Victor
All good.
Deborah
Clean room. Staff super friendly and responsive. Good amenities. Great location. Blocks from Madison square gardens, Chelsea restaurants, and subway access. The street is the garden district so it was so nice to walk out to every shop putting out flowers and plants on the street every morning.
Jose
Modern beds. Great room. Great hotel. Will stay again
Robert
Great shirt stay. Always like Aloft
John
Room was spacious for NYC and very clean. The AC kept stopping with an error code and had to constantly be reset in the middle of the night, which isn’t the best thing during a heat wave. The elevator was also temporarily down so we had to trudge up and down 20+ flights each way.
Natalya
Loved it. Will stay again.
Natalie Joan
I would not call this hotel a Marriott. The rooms were spotless but extremely noisy from the street and the corridor. No such thing as a quiet room in this hotel. Elevators were consistently broken and customers had to walk up and down the 20+ floors. No amenities given in the room for a 4 star hotel. No cupboard to put clothes in. No ironing board. Steamer didn’t work. Hair dryer was ok. Elevator took a very long time to arrive and hotel doesn’t take Apple Pay. They charge you to store luggage $6 per item. Lobby area is minuscule and no breakfast room. It’s more of an extension of the hallway. The beds however are comfortable but if you hate noise you will hate this hotel as every single room is next to the elevator or stairwell. The staff also blast music whilst cleaning. Location wise you can’t beat it. Definitely feels more like a hostel than a hotel. Not enough space for the guests to relax or wait. The staff are polite and friendly.
Yue
Clean room
Edward M.
A convenient and well-maintained hotel. The elevators were confusing
Rebecca
Well located.
Candice
The room was very nice. The outdoor seating was great.
Sashi
Great hotel, bathroom is small and no lock - minor inconvenience. Views are spectacular
Michael
The hotel staff and maid service were superb
Teresa
The property seemed newly renovated and updated. Nice and quiet room with working, comfortable air conditioning. Comfortable places to sit and relax both inside and outside the hotel. The staff was very friendly and helpful. Many choices for breakfast. I would highly recommend this hotel.
Benjamin
Queen beds in NY and plenty of space for the price a great deal.
Cody
Elevators suck. Get a service elevator too.
Nicole
Great location, within walking distance of many tourist attractions and resturtants. Front desk staff were great. Hotel lobby, var/breakfast nook clean and well stocked with snacks. Room was clean, beds comfortable. Overall great stay for great price. Will definitely stay again when visiting the area.
Patricia
Unfortunately the air conditioner was not working properly. The staff were all very nice and they tried to fix it and brought a portable but it never really cooled down.
marianna
Very clean and spacious! This will be my go to place for sure when I come to New York.
Darius
We loved our stay at the Aloft in Chelsea. We normally stay at another hotel, but it was booked for the time we were there. The Aloft is definitely a new favorite! The room was comfy and our view couldn’t be beat. We highly recommend this hotel.
Kim
We absolutely loved our stay here. It was very clean, the beds were comfortable and the staff is very friendly and welcoming. Will definitely be staying again when we return to NY
norman
Nice place, nice location, great room for single person or a couple, clean, and nice people working there.
Gabriela
Checking into the hotel was kind of chaotic but it was because of a linen delivery situation.. staff was helpful and we had no issues with our room.
Derina
Clean Room
Comfortable beds
Attentive staff
Beautiful view from city view rooms
Comfortable beds
Attentive staff
Beautiful view from city view rooms
Dia N.
Perfect for overnight at work
Caroline
The room itself was fine. I didn't stay long enough to know much else about the property. I booked 2 nights but I left within a few hours of checking in the first day, because they were playing the Knicks game on the screens outside and inside the lobby, which attracted lots of public viewers and loiterers. It was chaos and it resulted in vandalism to the property. I had to leave because it didn't feel safe to be there.
oniss
Great location,
Walda
Nice hotel in convenient location.
Ian
Great hotel! Nice and easy experience for four of us traveling together. Clean, safe, front desk was responsive.
Ethan
Perfect stay!
David
The basic impression was very good. Very very good. The only two complaints were that the floor was a little bit sticky when I walked with my bare feet, and the shower floor was slippery. The room was great, everything worked fine, and I'd stay there again in a flash.
Steven
Perfect location, great staff, great price, no complaints!
Tori
Convenient and clean and extremely walkable area too many neighborhoods, subways and restaurants nearby. This hotel was spacious for New York at an affordable price. The check-in and out process was quick and they are willing to store your luggage before and after your stay if need be so you don’t have to walk around with your luggage. They have a 24 hour snack and drink area downstairs; although they don’t have ice machines, they do bagged ice in that same area. We didn’t try the bar or breakfast, but it is always a nice option to have inside your hotel. The toiletries in the room were an excellent touch! They were all Dry Bar products. We would recommend and stay here again.
Cameron
Very clean room and helpful staff.
Would stay here again. Quiet area of NYC for the most part too!
Would stay here again. Quiet area of NYC for the most part too!
Alexis
Great location and we were able to check I early.
Jennifer Sue
This hotel is very clean and functional. Another great part is the surrounding Chelsea flower market. Best smelling block in NYC! Staff is friendly, there are nice places to hang out, and ample snack bar. Good spot for tourist families.
Rebecca
Excellent facilities and ideally located.
Misha
Second time staying in this exact Aloft. Staff super friendly and helpful. I’ve stayed in a King room and a 2 queen room and both were equally nice, though the king room is super small. Good location in Chelsea - right at the 1 train, super close to the R and W and an easy walk to the Q. There is an outside patio area that we always enjoying hanging out in plus a bar inside.
IRA
Centrally located in NYC with easy access to the subway and buses. Lots of food options in the area.
Deanie
Had a great time at this hotel. Location was great! Lots to do around the area. Thank you Tara and Nirvana for great bar service. Loved talking to both of you. Will book here on my next trip.
Krista
The hotel was nice, comfortable and clean. The only complaint I have, the smell good that they use coming in the front door, lobby area was a bit much (if you had asthma, it would be a problem). Our room excellent but only had 1 chair to sit down in, we had room for 4 people. That was quiet annoying.
Jeneive
Great hotel located in the flower district. The area felt safe. Plenty to do nearby in Chelsea. Real close to Madison Square Garden and Empire State Building.
Room was on the smaller side but big enough for 2 people. Wish we had a better view as opposed to watching workers in the nearby building.
Room was on the smaller side but big enough for 2 people. Wish we had a better view as opposed to watching workers in the nearby building.
Fortune
The room was quite small, but the overall experience was great. The elevator was annoying to use, though. The space was clean, but the cleaning products were very strong. Overall, it was a pretty decent stay.
Jeffrey
The room was extremely clean and made sleep stay very nice. Each day the room was cleaned and replenished. Also the bartender was friendly and helpful with other fun things for us to do near the property.
Alanya
Excellent stay. Only complaint was breakfast.. wasn’t overly happy with the free breakfast choices.
Rahiq
One of the best locations to be in. Within distance to MSG, Penn Station, Herald Square, KTown. Beautiful hotel, extremely modern and accessible. Has a lounge as well, and other amenities that would be perfect for guests of all ages. Rooms are perfect, the technology accessories like the TV and music system were top of the line. Overall one of the best Marriot properties at an affordable price and convenience. Would return to stay at this location undoubtedly.
Hwan-ah
Nice location. Most of amenities were new and convenient. However, there is a staff member who was not much helpful. He was not rude, nor willing to be helpful (we checked is 5/27/26 @ 4:41 pm, just in case who was at the front desk). He gave us only one key card even after I asked 2nd one. But, we were given 2 key cards when we switched the room on the next day.
The first room had a strong muddy smell from the bathroom, so we had to switch the room. The staffs told that they were bring our luggage to the new room once it is ready, but apparently they didn't. The 2nd room was way smaller than what we asked, but we were too tired to switch the room again. Then, we found a few stains on the bedsheet and the blanket. We never got a new sets while we were there.
The staff member who helped us checked out was very nice and helpful.
Please make sure ALL staff members are trained for a proper customer service. They cam at least answer the question or refer to someone instead of giving the customer attitude.
The first room had a strong muddy smell from the bathroom, so we had to switch the room. The staffs told that they were bring our luggage to the new room once it is ready, but apparently they didn't. The 2nd room was way smaller than what we asked, but we were too tired to switch the room again. Then, we found a few stains on the bedsheet and the blanket. We never got a new sets while we were there.
The staff member who helped us checked out was very nice and helpful.
Please make sure ALL staff members are trained for a proper customer service. They cam at least answer the question or refer to someone instead of giving the customer attitude.
Glenn
Nice place
Michael
The great: staff were lovely, check in quick and easy, location is super, easy to everywhere.
The good: rooms were clean, beds comfy
The \"even better if\": rooms are small...even for NYC, there is nowhere to store anything which means in and out of your suitcases every day. If you're only staying 2 nights...this is no problem 5 nights...bit of a nuisance. This also means nowhere to air towels which results in new ones required each day...not great for sustainability. Last thing...bags can be left but there is a charge.
The good: rooms were clean, beds comfy
The \"even better if\": rooms are small...even for NYC, there is nowhere to store anything which means in and out of your suitcases every day. If you're only staying 2 nights...this is no problem 5 nights...bit of a nuisance. This also means nowhere to air towels which results in new ones required each day...not great for sustainability. Last thing...bags can be left but there is a charge.
Olivia
Always stays here when traveling to NYC. Always perfect.
Sulaiman
Good
Meliss
The a/c wasn’t working. They did bring a fan to our room but nothing else was done about it.
Philip
Fine
Linda
Perfect location and room size is great.
John
Easy checkin. Got the room we requested, high floor with a view and away from the elevator.
Anna
Clean room and very accommodating staff in a great location.
Timothy
Courteous and efficient staff. Excellent value and walking out to the local flower/plant vendors was an added bonus each day. Red and orange lines within a block walk. Would stay here again.
Kaitlyn
Would stay again, good location, never tried the breakfast or bar so not sure about those
Mallory
Very clean and conveniently located. 6 minute walk from penn station , very close to koreatown as well. Check in is at 4pm, but they were able to hold my luggage before check in. Room was clean, the bed was very comfortable, and there were lots of storage spaces for luggage and clothes. I was traveling solo, I would definitely recommend this hotel if you are as well. About 50 minutes total trip from JFK if using public transit, but all the transit you need to use is the train from penn station to the airport train, so you're mostly traveling with other people who are also going to the airport, so getting all my luggage to the hotel wasn't an issue!
Ronald
Great location! Enjoyed our stay in Chelsea.
Myriam
Our stay was definitely just OK. I though Aloft was a higher level brand than places like Fairfield, Springhill Suites, Hyatt Place, Best Western...but it's really not. The room was tiny and there is no desk/chair setup—if you are looking to WFH in your room, this is not the place for you. The king bed was comfortable, the big windows are nice with the city view, and the nightstands have tech plugs (very convenient). The coffee machine was old style; wasn't expecting Nespresso but at least a Keurig would have been nice. Towels were thin.
Location (Garden District) is excellent for getting everywhere. The 1 is at the end of the block, the N/R/E/C/M etc were all a block or two away. But for dinner or late night drinks, this neighborhood is not the place to go. Definitely quiet at night, though safe if you're getting back late.
Staff were all very nice and friendly. I requested a late checkout and they gave me till noon, which was perfect.
And in all the dozens and dozens of hotels I have ever stayed at, 3-5 stars, I have never until now been charged to hold my luggage! $3 for a backpack and $6 for a suitcase. Sure didn't feel like tipping on top of that :/
Would I stay again? Not likely. In this neighborhood I have stayed at other places that were much better.
Location (Garden District) is excellent for getting everywhere. The 1 is at the end of the block, the N/R/E/C/M etc were all a block or two away. But for dinner or late night drinks, this neighborhood is not the place to go. Definitely quiet at night, though safe if you're getting back late.
Staff were all very nice and friendly. I requested a late checkout and they gave me till noon, which was perfect.
And in all the dozens and dozens of hotels I have ever stayed at, 3-5 stars, I have never until now been charged to hold my luggage! $3 for a backpack and $6 for a suitcase. Sure didn't feel like tipping on top of that :/
Would I stay again? Not likely. In this neighborhood I have stayed at other places that were much better.
Janine
The staff at this hotel is amazing - so accommodating and helpful from the front desk staff to managers to housekeeping. The location is amazing (in the flower district) and our two queen bedroom was spacious. Would definitely stay again!
Tamara
Clean neat property in a great location. Front staff was very welcoming and provided a lot of information about the area
michael
Rooms are small, fixtures feel inexpensive and the place feels corporately unremarkable. Nice gym and city view. Helpful staff.
thy
The room is small and simple
Jessie
This place is crazy expensive for no reason. Walls are thin. You can hear everything in next room and hallway.
When I tried to leave my luggage for an hour, they mentioned this would be a fee… never in my life have I seen a hotel try to charge you for leaving luggage when you’re already paying $400+ a night for a mediocre place.
No special amenities. Nothing special and not worth the price
When I tried to leave my luggage for an hour, they mentioned this would be a fee… never in my life have I seen a hotel try to charge you for leaving luggage when you’re already paying $400+ a night for a mediocre place.
No special amenities. Nothing special and not worth the price
David L
Very clean room. Figured the elevator controls (not explained very well). Great view!
Olivia
Clean room, nice staff. Was perfect for a one night stay in nyc
Location & surroundings
Aloft New York Chelsea
132 West 28th Street, New York
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Aloft New York Chelsea
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