Hilton Garden Inn Chelsea

United States , New York Area - NY
NEW YORK, 121 West 28Th Street
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100 reviews shown

8/10

Excellent

26 Apr 2026

Daisy

Great location! Subway stations close by. It seems like everything is 20mins subway ride away

Partner

10/10

Exceptional

25 Apr 2026

Rebecca

Only stayed for one night but the hotel room was clean and property well maintained. Front desk staff was very helpful when trying to figure out parking. I love being a Hilton Honors member! Check in and check out was a breeze.

Family_with_children

10/10

Exceptional

24 Apr 2026

Alison

Good for families!

Family_with_children

4/10

Poor

24 Apr 2026

Merry

The maid service did not come every day, the garbage cans are tiny, so the garbage cans were always overflowing! I wanted maid service every day and never put the \"come back later\" tag on my door. I came back to my room after a long day out in the city to dirty towels, overflowing garbage cans, no toilet paper or tissue, I called to complain to the front desk and still no one came to straighten up my room. What amenities? There are none that I was aware of, the only thing this hotel has going for it is the location.

Self

8/10

Excellent

23 Apr 2026

Robert

The A/C unit may look outdated but it works like a new one. I had to keep any eye on the temp to keep it from freezing me out, lol. And when the exterior temps dropped, the heating worked perfect. When it comes time to shower... LOTS of hot water. After a long day of pounding the pavement, the hot water helped soothe my tired muscles.

Friends_and_family Family

10/10

Exceptional

22 Apr 2026

Prudence

The staff was welcoming and helpful. Room was clean and had ample amenities! Would recommend!

Friends_and_family Family

10/10

Exceptional

22 Apr 2026

Amanda

AC is nicely running. Clean room.

Family_with_children

8/10

Excellent

20 Apr 2026

John

The hotel was fine, good bed, great location. But breakfast was disappointingly mediocre.

Partner

10/10

Exceptional

20 Apr 2026

Rubén

Everything was really good I recommend

Friends_and_family Family

6/10

Pleasant

18 Apr 2026

Daphne

。

Self

10/10

Exceptional

18 Apr 2026

Bryn

Clean rooms, friendly staff, limited loud noises

Partner

10/10

Exceptional

18 Apr 2026

Emma

Everything was taken care of and all staff were incredibly kind and helpful.

Friends_and_family Friends

10/10

Exceptional

18 Apr 2026

Juan

El trato fue excelente la ubicación cómoda

8/10

Excellent

18 Apr 2026

Lizeth

Friendly helpful staff! Property needs better up keep , with paint , damage to walls in hallways , I expected better up keep for a Hilton . Also the internet in my room only worked the first day and I was there 5 plus nights. I had to go and sit in hallway to get internet .

2/10

Poor

17 Apr 2026

Wasiq

Even though breakfast was included in my room, I never received the necessary voucher on check-in, and then was treated rather rudely by the man at breakfast when I walked in without a voucher. The front desk staff should always remember to give guests who are entitled to free breakfasts their vouchers to avoid unpleasant experiences like mine

10/10

Exceptional

17 Apr 2026

Baylee

Excellent location, friendly staff

Friends_and_family Family

2/10

Poor

15 Apr 2026

hermin

Worn out, noisy

Self

10/10

Exceptional

14 Apr 2026

Tauheeda

Our room was nice and clean. It was quiet all the time we were in our room. The staff were nice and friendly!

Partner

8/10

Excellent

14 Apr 2026

Shirley

Great!

2/10

Poor

13 Apr 2026

Sonali

They didn't have slippers to give, sheets were stained with food stains. Housekeeping kept knocking all morning unnecessarily. No body wash in the shower area, they kept face wash instead?! Ridiculous

Partner

4/10

Poor

13 Apr 2026

Beth

Building not updated and not clean. For example, piles of dust covering water sprinkler in the room by the bed.

Family_with_children

2/10

Poor

13 Apr 2026

Armel

Las camas están en muy mal estado

Family

4/10

Poor

12 Apr 2026

Christlynn

My room and the bathroom could have been cleaner.

Self

6/10

Pleasant

12 Apr 2026

Esmeralda

Staff is friendly, the ice machine was not working, our room didn’t have a working freezer. Room would get supposedly clean but under bed was trash from previous occupants. I would not stay here again in my next visit to NY

Family_with_children

10/10

Exceptional

12 Apr 2026

Lori

Our room was clean, nice little local city view and very convenient to the subway station. Especially enjoyed walking through the floral shops every morning! Staff was very friendly and helpful! Thanks for a great stay!

Partner

10/10

Exceptional

11 Apr 2026

Javontae

Staff was helpful and accommodating.

8/10

Excellent

11 Apr 2026

Mark

Large comfortable room, attentive staff, breakfast was reasonable.

4/10

Poor

09 Apr 2026

Madeline

The breakfast was basic not worth $25/person. Rooms were outdated I had a room with transparency curtains so you can see all the lights and the bright sunshine in the morning. Complained to front desk and comped us breakfast but I did not sleep well.

Friends

10/10

Exceptional

09 Apr 2026

Jorge

Excellent service. Clean rooms. I would definitely stay there again.

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Tommy

Clean room like it’s next to ktown

Friends

6/10

Pleasant

08 Apr 2026

Michelle

The location was excellent and all the staff we interacted with were very helpful. That said, the hotel has definitely been around a while and it shows. Rooms were clean but worn. Perhaps oddest of all - wifi, towel service and TP(!) were all stingy. Rates were lower than neighboring hotels, so stay if you want a NYC bargain, but know what you're getting.

Family

8/10

Excellent

07 Apr 2026

edlyn

The staff was very polite and helpful.

Friends

6/10

Pleasant

07 Apr 2026

Miles

average hotel. Rooms were dated, fixtures were old, AC was noisy, unfinished repair jobs. Location was good and staff was very nice and professional. Not sure I would stay here again based in quality of rooms.

Family

8/10

Excellent

06 Apr 2026

Joandaly

The hotel is in great central location. It's very clean and feels very safe. Highly recommend.

Friends

10/10

Exceptional

06 Apr 2026

Cherie

Love the central location and nice city views.

10/10

Exceptional

06 Apr 2026

Sandra Enid

Excelente ubicación, el servicio muy ameno, personal muy amable y servicial

2/10

Poor

04 Apr 2026

Sanjli

The breakfast is a scam . They charged me for it and then told me it’s only continental and you have to pay to order food. On the website it says free breakfast and then you pay money as you book but that’s a scam and false advertisement. You only get fruits bread and yogurt in continental. Front desk staff is rude and misleading.Rest of the staff is pretty good including the staff that serves food. City view they sell is also a scam .

Family_with_children

10/10

Exceptional

04 Apr 2026

Mariela

Clean and very very central location.

10/10

Exceptional

03 Apr 2026

Kathleen

The bed and pillows were very comfortable.
The staff was the friendliest and most helpful I’ve encountered in any hotel.
The climate control was easy to adjust.

Self

6/10

Pleasant

01 Apr 2026

Kim

Fantastic Location!
Equally great staff.
The rooms are kinda meh. The beds were horrible. The continental breakfast isn’t worth it.

Family_with_children

10/10

Exceptional

01 Apr 2026

David

Yes

Friends_and_family Family

6/10

Pleasant

01 Apr 2026

Linda A

Ok accommodations. Anyone can walk thru the lobby and get into the elevator so security is sort of non-existant which in this neighborhood is scary. AC works. And daily maid service which was nice.

Partner

10/10

Exceptional

31 Mar 2026

DANIEL

All was good

8/10

Excellent

31 Mar 2026

Waqas

breakfast menu need lot of improvement

Self

10/10

Exceptional

31 Mar 2026

Yelena

Great short stay, clean with great location.

10/10

Exceptional

30 Mar 2026

matthew

Shoutout to my guy Jesus at the front desk. Definition of what customer service should be. Went the extra mile and effort to make our stay more enjoyable and stressful. Our bus didn’t leave until midnight and he helped us out with a later checkout time and luggage storage. Allowed us to properly enjoy the last day touring the city. Hope this guy gets recognized for how well he treats the guests.
Overall stay was great, room was ok and the location is incredible.

Partner

2/10

Poor

29 Mar 2026

Franziska

All is well that ends well, I suppose. But it didn’t start well. We had booked and prepaid (!) 2 rooms for 4 adults on the Expedia app. But when we arrived late at night, the front desk was only willing to give us 1 room for 2 adults. He blamed Expedia and recommended that we book the second room with Hilton directly and request a refund from Expedia. It took 2 hours on the phone with Expedia and an awkward conversation with the front desk to sort out the second room. Apart from this nasty surprise on our arrival late at night, the rest of our stay was pleasant, the hotel was clean and well appointed, the location great.

Family

10/10

Exceptional

28 Mar 2026

Leyli

Clean and staff is helpful

10/10

Exceptional

24 Mar 2026

Summer

Great location, helpful staff

Family

10/10

Exceptional

23 Mar 2026

Rebecca Ann

Everything was great

Family_with_children

4/10

Poor

23 Mar 2026

Tom

The room wasn’t as expected. Bedclothes were worse for wear. The bathroom was way below the basic standards excepted.

The reception and breakfast staff very welcoming. Great location in Chelsea.

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Derick

Clean and central to everything!

10/10

Exceptional

22 Mar 2026

Nora

Friendly staff, clean room .great location , close to subway.

Friends_and_family Friends

8/10

Excellent

21 Mar 2026

Matthew

Staff was great, super helpful, and very nice. Rooms were clean, would’ve loved a little heavier blankets/comforters and more pillows.

Friends_and_family Family

10/10

Exceptional

21 Mar 2026

Amanda

Everything was wonderful! My only complaint is that the bed was super hard.

Family

8/10

Excellent

21 Mar 2026

Gregory

Clean room and courteous staff! Great location, near the subway!

Family

8/10

Excellent

21 Mar 2026

This property has been curated to provide everything a working person on the go would need: comfy bed, modern bathroom and vanity, blowdryer, microwave, great water pressure in shower, coffeemaker. Decent location in Chelsea NY on a street filled with flower sellers.

Pillows and elevator speed were the only disappointments.

But it is for the moderate traveller. No luxury items incl

Partner

10/10

Exceptional

19 Mar 2026

Jeff

Staff went above and beyond in helping with specific needs I needed for my trip! Fantastic experience.

10/10

Exceptional

19 Mar 2026

Hitomi

The location of the hotel was convenient, but not noisy, and the staff was friendly, which was good.

Family_with_children

6/10

Pleasant

18 Mar 2026

Rafaela

We recently stayed at this hotel and had a mixed experience.

The staff were excellent, very friendly, helpful, and attentive throughout our stay. The cleanliness of the hotel was also great, everything felt well maintained and organized.

However, our room left a lot to be desired. The mattress was extremely uncomfortable, which made it difficult to rest properly, and the shower was broken, which was quite frustrating.

The location is okay, convenient enough but nothing particularly special.

I have stayed at other hotels from this brand before and had much better experiences. Unfortunately, this particular stay did not meet my expectations. Because of the condition of the room, I would not return or recommend this location.

Family_with_children

6/10

Pleasant

17 Mar 2026

Philip

While the room was clean and the staff friendly, the bed was awful. It had a dent in it and needed to be replaced.

Self

10/10

Exceptional

17 Mar 2026

Amy

Great location and nice, comfy, clean rooms

Self

4/10

Poor

15 Mar 2026

Jackie

Not very clean.

Business

10/10

Exceptional

15 Mar 2026

Miguel

Disappointed with the breakfast, there were not a good variety of food the price they charge.

Family

10/10

Exceptional

15 Mar 2026

Katy

Airport shuttle was good. The room was clean. Beds were comfortable. Loved the location. Staff was friendly and helpful. Lady at the desk remembered me and called my room when I left my phone downstairs.

8/10

Excellent

14 Mar 2026

Lauren

This hotel was fine. It was not the cleanest and there was significant t wear and tear in the room but overall accommodations were good for the price.

Family_with_children

10/10

Exceptional

12 Mar 2026

Michelle

The room was clean, the beds were comfortable, and the staff was friendly and accommodating.

Friends

10/10

Exceptional

12 Mar 2026

wilfred

Great location for Manhattan

Friends

10/10

Exceptional

12 Mar 2026

Bradford

The price is solid for this area of NYC - super accessible to trains and most major areas. The staff were incredibly kind and accommodating - they truly went above and beyond for my stay and I am so grateful. My work trip had multiple last-minute changes and they made it happen when they could. This hotel is pretty standard and no frills - does what you need it to do for a decent price. The higher floors seem to be generally quieter. I did have one night where some kids next to my new room were making a ton of noise, but the staff almost immediately responded to my notice and politely asked them to quiet down. They even got me into another room to help me have a good night's sleep. I'm really grateful for this place during my work trip and would absolutely stay again.

10/10

Exceptional

11 Mar 2026

Wendy

Everything you need is within a good walking distance

Family

6/10

Pleasant

08 Mar 2026

ANGELA

Housekeeping needs to do a better job. I stayed for 6 nights, and they never gave me more toilet paper. By my last day, I was lucky not to run out! Lackluster cleaning job, hair still on sink upon my return, dust rag left on desk. Pillows are too soft and flat, so I asked for two more one evening upon my return at the front desk. I was flatly told, \"no- housekeeping were gone for the night\". I mean, what does it take housekeeping to get me two pillows? Also, on a previous stay, they used to offer a full breakfast buffet, with eggs, bacon, etc.... but now it is just cold continental breakfast buffet. They do offer entrees, but the omelet was lackluster and very overpriced. Better to go to the bodega around the corner for a omelet twice as good for less than half the price.

Self

10/10

Exceptional

07 Mar 2026

Hortense

Very nice staff. Gear stay. Close to everything.

Self

10/10

Exceptional

05 Mar 2026

Christopher

Room was clean, staff was helpful and thankfully it was close by a lot of shops.

Partner

8/10

Excellent

04 Mar 2026

Abby

It was great having a mini fridge and microwave in the room. It was it was clean and the staff was quite accommodating.

Family_with_children

10/10

Exceptional

28 Feb 2026

Jeremiah

Everything clean

Partner

10/10

Exceptional

27 Feb 2026

Brandon

Loved staying at this hotel!

Self

4/10

Poor

26 Feb 2026

Kelsey

When we arrived they said they didn’t have an available room even though we made the reservation months in advance. They sent us to a different hotel to stay for a night, then told us to come back the following morning and they would have a room for us. Once we finally got in a room at the establishment the shower drain was hardly draining at all. The water was up to your ankles when showering. I notified the hotel and I assume they worked on it but it still wasn’t working properly during our stay. Arriving from out of town after traveling majority of the day and not having a room to stay in is completely unacceptable. They blamed it on system issues but I would be inclined to say they most likely gave our room away. Needless to say we will never use that hotel again.

Friends_and_family Family

6/10

Pleasant

25 Feb 2026

William

Staff was friendly. Amenities could be better.

10/10

Exceptional

24 Feb 2026

Daniela

Room was cozy, comfy and clean despise the lack of cleaning staff due to the storm.

Partner

10/10

Exceptional

23 Feb 2026

karl

The room was clean and a nice location near the elevator.

8/10

Excellent

22 Feb 2026

Gregory

Incredibly clean and the staff here are all wonderful!. Hallways are small and can be loud in the morning, especially doors closing on their own.

The hotel is showing its age a bit, but some minor maintenance issues could be easily fixed with some care.

Location is good...a quiet street. I bit of a walk to Times Square but not far from Penn Station. Subway station for the number 1 train is at the end of the block.

Self

8/10

Excellent

21 Feb 2026

Brenda

Clean room, comfy beds, small room but ample for just a few days in the city. Convenient location to MSG area. Coffee in the morning was a nice touch. Elevators were a bit slow at busy times. It is located in the flower district so every morning you could see the flowers and shrubs pushed out onto the sidewalk. I would stay here again if I was headed back to NYC.

Partner

8/10

Excellent

19 Feb 2026

Steven

The room had a few new pieces of furniture, but the bathtub coating was chipping away. The view was disappointing since I was given an inside-facing room with no view of the street or the city.

But the room was clean, and the staff was friendly, which is enough reason for me to return to this hotel. I was also pleased to be near a subway station, and the area has plenty of food options.

Self

4/10

Poor

18 Feb 2026

Shalonda

Room was neglected. No room service whatsoever, had to keep asking for trash and a trash bag because housekeeping never came. There was hair in the tub and bed.

Family

2/10

Poor

18 Feb 2026

Andrew

No heat

8/10

Excellent

17 Feb 2026

Christopher

Staff were nice!

Self

10/10

Exceptional

16 Feb 2026

Brad

The room was clean and exactly as advertised. The staff was attentive and pleasant. The hotel itself is in a nice area in Chelsea. Far enough away from Times Square to be quieter, but close enough for a short train ride to the action. Really enjoyed our stay. Would definitely recommend.

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Hanane

Great service and clean room

6/10

Pleasant

14 Feb 2026

Evan

The location was perfect for what we needed and the staff was very nice and they tried to be accommodating. Unfortunately we just found the beds very uncomfortable. They felt like air mattresses with only half the air in them. We also had a coffee pot that leaked which I did mention to the front expecting it to get fixed but it never did.

Business Family

8/10

Excellent

14 Feb 2026

Quanisha

Great customer service, great location, great city view from my room

Leisure Self

8/10

Excellent

13 Feb 2026

Shelby

Bathroom felt a little dingy. Staff was kind and helpful. We did check in 2 hours before our room was ready and when we came back at 3:30 pm the room still was not prepared. We had to push in order to get a room before 4:00 pm.

Leisure Friends

10/10

Exceptional

12 Feb 2026

German

Everything was great, customer service and the room was clean. Excelent location, definitely will be coming back, I recommend it highly.

Leisure Partner

10/10

Exceptional

11 Feb 2026

Pedro Miguel

Room was great for the price!

Business_and_leisure Partner

10/10

Exceptional

11 Feb 2026

Marisela

Loved it

6/10

Pleasant

10 Feb 2026

Ritzy

Everyone was friendly , but the hotel is very much dated , the beds are very old, with stains on the box spring. I was scared I was going g to see bed bugs. The bathroom, was a mess the toilet seat needs to be replaced. Walls had like mold stains on it. I call ask for a blanket, she advised that housekeeping was not there, so I had to sleep with my jacket on , because I was cold .

10/10

Exceptional

08 Feb 2026

JENNIFER

Clean, comfortable, warm, and close to Times Square’s.

Friends_and_family Family

6/10

Pleasant

08 Feb 2026

Deborah

We booked through Orbitz and chose this hotel from other similar hotels on the block because it offered a \"high floor\" room. We were put on the 9th of a 20-something floor hotel, next to the ice machine. When we asked about our promised \"high floor\" room, they said that since we booked through Orbitz, this was not guaranteed. They could not accommodate a higher floor for any part of our one-week stay. Disappointing, to say the least. They did not even seem remotely sorry about the whole thing. If they sell Orbitz a room with this type of guarantee, and we choose it because of the guarantee, we should get the guaranteed and advertised room. Otherwise, the room was clean.

Leisure Partner

4/10

Poor

07 Feb 2026

Sharon

Staff denying banging in broken elevator at 6:15 am. Only one chair. Irregular room cleaning.

Leisure Family

10/10

Exceptional

07 Feb 2026

Christine

Spotless room, great amenities and friendly staff. We had a medical emergency on site and the nearby housekeeping staff rushed to help. Soon, the manager came as well to check on us. He stayed to make sure all was ok and once it was, he offered extra time in the room before checkout for rest and recovery. We will return, thank you!

Friends_and_family Friends

10/10

Exceptional

07 Feb 2026

Elvis

Great