Name: Ace Hotel New York
Address: 20 West 29th Street, New York, 10001, US

Ace Hotel New York

New York Area - NY · United States

100 reviews shown

8/10

Excellent

21 Jul 2026

Martin

All staff were awesome and great to deal with! Very friendly and helpful! Thank you!
Interesting property with quaint intricacies throughout! The Retro vibe was cool! Our room could use a deep clean! Food was great and fries were fantastic!
Close to many landmarks and can walk all over downtown! Friendly people everywhere! Coffee shop on property is awesome!
Cheers from Prince George, BC Canada!

Partner

10/10

Exceptional

20 Jul 2026

Gina

The staff were all so friendly and helpful!

Partner

6/10

Pleasant

18 Jul 2026

Roger

Got swindled by the bus boy . He said he could get me a cheaper ride to the airport . It cost me 94$ when it was only going to be 60$ according to him . Rooms are way too small and no where to sit. Beds were comfortable. Shower and air was good .

Partner

10/10

Exceptional

16 Jul 2026

Rebecca

Clean room, great location

Self

2/10

Poor

15 Jul 2026

Dorothy

There was mold in the fridge and freezer. The carpet was moist and smelled like mildew. I was moved to another room which was worse. They still charged me.

Partner

4/10

Poor

13 Jul 2026

Patricio

The BAR somedays close 2am , another days close 00 hrs. It was at the manager's discretion. But the worst part is that even if they made a last call drinks, if you were halfway through your drink, they'd still kick you out.

Friends

8/10

Excellent

12 Jul 2026

Joanna

It's in a great location, the building is gorgeous, the rooms are tiny... ac didn't work well at all. The rooms leave a lot to be desired. The public spaces are great.

Family_with_children

8/10

Excellent

12 Jul 2026

LINDA

The rooms are smaller than a typical hotel. No boxsprings so a bit uncomfortable. Windows frosted so no natural light so rooms can be dark. AC works well, but in Celsius. Tub is slippery with mold?? Towels were fluffy and they provide robes. Maid service comes too early. Front desk very helpful with local info. Good location if you want to be near MSG. Overall was a good stay

Friends

10/10

Exceptional

11 Jul 2026

Jenny

Great location and always a good stay. Will be back.

Friends_and_family Friends

6/10

Pleasant

11 Jul 2026

TIANA

It’s okay. Not a place you want to stay on vacation but they do have a good little vibe. The elevators are tiny and slow and creeky. So are the hallways. The shower was nice but mold all on the ceiling. Also didn’t have any table space in the bathroom for stuff. It is in a good location and they partially validate.

Friends

10/10

Exceptional

30 Jun 2026

Stephen

Great location. Nice lobby bar. Comfy bed

Partner

10/10

Exceptional

29 Jun 2026

Warren

The Ace is still a vibe after all these years. It’s a vibrant hotel that has still a bit of that PNW steampunk spirit base on its Seattle origins. I really enjoyed the professionalism and friendliness of the staff. The room was no frills feeling more like a road warrior hotel than a 4-star trendy New York hotel, but I didn’t mind it. They keep the fun going all the way to the basement which housed a well equipped, but tiny gym. More than two people working out would feel too crowded. The location could not be better as it’s between Flatiron, Murray Hill and Koreatown, as well as major subway lines and Penn Station.

Self

8/10

Excellent

28 Jun 2026

John Wickliffe

Staff can be prickly and no cash to make change for maid service at front desk or coffee bar. Not sure they understand fully that we are guests. They have a strange attitude for hospitality…

Self

10/10

Exceptional

25 Jun 2026

Nicholas

I don't normally leave reviews, but this was a really nice stay. Everything about the place, the staff, the amenities, were tasteful and perfect.

Self

4/10

Poor

24 Jun 2026

Bernard

I really wanted to like my stay but no WiFi during the stay is just not acceptable. I stayed at this property 3 times and there were issues ( small and big) that made my stay memorable in bad ways. The vibe and ambience are still good but the property needs major upgrade.

Self

10/10

Exceptional

23 Jun 2026

Michael

Great room, friendly staff, super close to everything, restaurants, bars..awesome bodegas around the corner!

Self

2/10

Poor

14 Jun 2026

Miguel

Not what it used to be… Rude staff and poor service. TV wasn’t working, AC was set at one temperature and the thermostat didn’t work, so had to place a towel over the vents in order to be able to sleep without freezing. Even with the actual “Not Yet” (do not disturb) sign up, cleaning staff knocked at my door every morning waking me up. The guy at the reception, was always on the phone every time I went there, and based on the conversations, it seemed not hotel or customer related… leaving me standing and waiting while he finished his calls, then smiling and talking to me, a customer, like I’m a buddy from the “hood”… not appropriate. At checkout I made him aware of the issues in my room and about the services, and he said he would take some fees off the bill… which did not happened either. The Ace has a great location, but frankly it has fallen into mediocre territory.

Self

10/10

Exceptional

14 Jun 2026

Kristina

I will always stay here on any trip because the staff is the best!

Self

8/10

Excellent

11 Jun 2026

Claudette

The location was great to access subway, shopping and Times Square. The rooms were quiet and clean.

Friends

10/10

Exceptional

11 Jun 2026

DAMIAN

Great location, nice rooms, good vibe, great heating/ cooling in room

Self

10/10

Exceptional

06 Jun 2026

Andrew

Spacious clean room. Great location. Great water pressure and toiletries.

Partner

8/10

Excellent

29 May 2026

Jacqueline

This is an excellent location, central to everything and steps away from subway. Hotel staff were super friendly and accommodating. Room was very clean. Lobby was lively and inviting to work in or just hang out. I also liked the low-light vibe throughout, however, it was difficult to put make-up on in my room which is the only drawback. Overall, I felt it was great value for the area and I would book there again.

Self

4/10

Poor

29 May 2026

Kevin

No running cold water in my room.

Multiple fire alarms going off two of the three nights I stayed in the middle of the night.

I used to love the Ace, won’t stay there again.

Friends

10/10

Exceptional

28 May 2026

Brandi

such a cute fun place

Family

10/10

Exceptional

25 May 2026

Yoonsoo

Thank you.

Family

10/10

Exceptional

21 May 2026

VyVy

Loved the size of the rooms and location of the hotel.

Self

10/10

Exceptional

21 May 2026

Lucy

Great hotel. This was my second stay at the Ace in NYC. Love the bar. The room was good. The location cannot be beat.

Partner

10/10

Exceptional

20 May 2026

Caitlin

This was our first time in NYC and staying at the Ace Hotel came highly recommended by a family friend! It did not disappoint - great location in mid-town, just a short walk away from all major subway stations and the Empire state building, making our trip super accessible and easy to navigate. The main lobby itself is just such a vibe and is always bustling with people having coffee, drinks or working. Our Medium King room was nice and spacious, the bed/pillows were super comfy and the room/bathroom was perfectly clean. Loved coming back to a freshly made-up room at the end of the day exploring the city. Front desk staff were also super friendly and helpful. Only thing to note was that our room’s A/C had a loud, ongoing rattle that woke us up a couple times. Will definitely be back!!!!

Partner

2/10

Poor

18 May 2026

stephanie

This room was gross. It smelled like mildew and felt very dirty.

Self

6/10

Pleasant

12 May 2026

Jack

Great hotel and staff were great but the fact you had to pay for literally everything in the room was not well communicated and so charging for teabags and coffee was a bit of a shock.

Family

10/10

Exceptional

11 May 2026

Ashley Beth

Second time staying here. Great room, clean and it has a photo booth in the lobby!

Partner

6/10

Pleasant

08 May 2026

Jordan

I have very mixed opinions about the hotel. The location is amazing. The staff is responsive. However- my first night the AC wasn’t turned on. The staff explained that the entire building wasn’t turned on but it would be resolved by the next day and brought me a fan. I need a cold room to sleep and I’ve never been in a situation where the AC wasn’t turned on before. Once they turned on the AC the next day, I realized that it would just shut off overnight and I kept waking up at 2am when the room got hot. Might need to be updated. The next day, I realized that while my door shut and sounded secure, I was then able to push on the door and it opened. The staff responded quickly and resolved the issue but it was still unsettling to realize. The staff was great but overall I think the utilities need a refresh. The outlets in the room on the desk didn’t work.

Business

10/10

Exceptional

08 May 2026

Frank

Great place to stay in location that's easily accessible on foot to NoMad, Chelsea, the Village, SoHo and other great downtown areas. Nice vibe, beautiful lobby bar and a Stumptown Coffee location off the lobby. Really enjoyed by weekend here.

Friends

8/10

Excellent

08 May 2026

Marlene

This is a good value for the location and the smaller single rooms reflect that. Comfortable bed, good sheets and towels, basic compact rooms with the minimum required - bed, desk, TV, electric kettle, small fridge, along with a friendly accommodating staff. For some travelers the hipster (and loud) lobby bar vibe will be a plus. Not so much for others but you dont' sleep in the lobby bar and the rooms are quiet.

Self

10/10

Exceptional

08 May 2026

Nils

Did not get to experience the full suite of amenities, but absolutely amazing staff and hotel. Room was amazing, check in check out was fantastic and easy. Can not wait to go back for a longer stay or even an over night again. This is my new spot and should be everyone elses.

Partner

4/10

Poor

06 May 2026

Jonathan

We were placed in a terrible room our first night. How the hotel can continue to book people into this room is unbelievable. We complained and received an upgrade. But the damage was done.

10/10

Exceptional

06 May 2026

Kyle

Great location.
Rooms are a bit dark and small but the vibes are big and cool.
If vibes aren't for view there's always an outdated holiday inn out there.

Self

10/10

Exceptional

04 May 2026

Zac

It just feels cool to stay there. Also that coffee shop in the lobby, plus the bagel storea round the corner. I got more work done and felt more relaxed than anywhere I've stayed in years.

Self

4/10

Poor

04 May 2026

Madeleine

Really disappointed by the room standards - the wallpaper was peeling, the air conditioning didn't work, and the view out my window looked straight into the side wall of the building. Felt like the property has gone downhill.

2/10

Poor

03 May 2026

Fareeda

Room was a hole the wall bear like a dorm room.
Never again I will book at this place

Self

4/10

Poor

02 May 2026

joshua

The A/C was turned off throughout the hotel because the temp outside was in the high 60s, making the rooms incredibly warm and humid.
I stayed in a Deluxe Queen for 2 nights, then booked a Deluxe King for 1 night following. The staff scheduled a Room Change to transfer my baggage to the King room while I was away. However, I checked in and was told to check if my baggage was transferred because the front desk staff had no idea. My baggage wasn’t transferred, and they allowed new guests to check into my former room with my bags! I then had to wait another 30min (hours after scheduled transfer) for my bags. The Deluxe King was a smaller room with a very small shower on a lower floor, and much more expense than the room I was currently in - where they left my baggage and told me I couldn’t extend my stay in.

Self

8/10

Excellent

02 May 2026

Michael

It’s a funky cool place

Partner

4/10

Poor

02 May 2026

Iael

No recommending this hotel, this hotel have 4 stars,I give them 2 stars, I paid $320 for night, it’s
Too expensive for the quality that offers

Partner

6/10

Pleasant

28 Apr 2026

Nicole

Power outlets loose and too scary/dangerous to use. Rainfall shower head wasted way too much water and splashed too much onto floor. No faucet diagrams or instructions. We figured it out but wasted a bunch of water before we dialed in the “combination”. No place to hang the hand towel. Toilet seat was very loose. The tub was more of a basin. I’m not sure why they didn’t opt for a shower. Lighting wasn’t very good. To tables/desks. No place to place your clothes except to hang. The toilet gave you no room to actually sit. You had to sit sideways. There was no vent in the bathroom. Only a small window that could only be opened/closed from inside the tub. On the good-side, quiet (except for the midnight fire alarm) comfortable, great staff, restaurant food was good but overpriced even for NYC. The place had charm. Great view. If I stay again, it will be in a larger room with a shower stall and ADA bathroom lest I getting injured trying to contort the bathroom facilities.

Friends_and_family Family

8/10

Excellent

27 Apr 2026

Maria

Fun lobby and great location. Rooms and hallways slightly dark and toilet was running all night which made noise.

Self

10/10

Exceptional

26 Apr 2026

Stephanie

Fun vibe. Good location.

Friends

4/10

Poor

26 Apr 2026

joel

The bath tub was filthy and the ac did not work in our room we asked for someone to come 4 times and they never came
I went to the desk and they did nothing

The only good thing was the luggage guy

Friends_and_family Family

8/10

Excellent

24 Apr 2026

Annie

There was no air conditioning. They have

6/10

Pleasant

22 Apr 2026

Kristina

The staff were so welcoming and accommodating and always pleasant to deal with. The property itself could use a good refresh and every room is very dark and the lobby and room furniture is pretty threadbare. The room we first checked into smelled heavily of moisture and mildew and there were stains on the wall coverings. The next morning i requested a new room and they were very nice and made sure we had a new room by 3pm check in time. The air conditioning in the rooms did not seem to work at all. Not sure how NYC room AC works but the temp never changed no matter how high or low we moved the thermostat; in both rooms we had. Thankfully it was cool out so we could slightly open the windows and they had a box fan we could use. The location was amazing and the Milk Bar in the lobby became our end of the day treat, every day.
Overall, the staff were amazing and we had a nice time.

10/10

Exceptional

20 Apr 2026

Roberto

The room was great, check-in was easy.... but the AC issue really needs to be fixed! It was soooo warm in our room when NY was in a heat wave!

Partner

8/10

Excellent

20 Apr 2026

Emilie

Amazing team, great location. Good size room.

Partner

8/10

Excellent

19 Apr 2026

Jeffrey

Great location.

Self

8/10

Excellent

19 Apr 2026

amanda

Good location near flatiron. Cool vibe, nice gym. AC was broken, so room was very hot. They did provide a fan, which made it tolerable. Very slow check in with long line. Nice guitar in room. Good shower pressure.

Partner

8/10

Excellent

19 Apr 2026

Marlon

Room are affordabe most of the time bar is nice great location but fees and DEPOSIT policy is exorbitant!! My stay price was Doubled by having to leave a $200.00 deposit.Nice property but not that nice!!

Self

10/10

Exceptional

17 Apr 2026

Jeremiah

Room was great, cool vintage vibe. AC was very cold so I eventually turned it off since it didn’t appear to turn off. Bed was ok, but not to my preference. Lobby had a cool vibe.

Self

6/10

Pleasant

15 Apr 2026

harmony

Staff were very helpful. Room and vibe were fun and water pressure was amazing!! We could barely sleep though because the room was 80 degrees and the AC seemed to barely work/broken

Family

2/10

Poor

15 Apr 2026

Hayley

This was, unfortunately, one of the more disappointing hotel stays I’ve had in New York.

While I understand that the city comes with a certain level of noise, the experience here was notably uncomfortable. The room was excessively hot to the point of being difficult to sleep in, and the inability to control the temperature felt outdated and unreasonable. I was told the system could not switch between heat and AC due to a building-wide policy, and the suggested workaround was to open the window — which, due to a lock, only opened a few inches. The result was a stifling room with constant street noise and no real solution.

Beyond that, the overall condition of the room felt neglected. It lacked the level of cleanliness and upkeep one would expect — there was a general sense of wear, and at times it felt outright unclean. The bedding did not help matters: the mattress was stiff, and the pillows and linens felt low quality and uncomfortable.

The amenities also missed the mark. The gym was small and not well maintained, and the matcha bar felt disproportionately expensive for what it offered. Even small details, like the in-room audio defaulting to a specific station upon entry, felt oddly imposed rather than thoughtfully curated.

Most disappointing, however, was the overall lack of responsiveness from staff. There was little sense of urgency or care around guest comfort, particularly regarding the temperature issue, which significantly impacted the stay.

Partner

10/10

Exceptional

14 Apr 2026

Joseph

Great location. Friendly staff.

Self

8/10

Excellent

12 Apr 2026

Lucinda

good location, nice bar/restaurant/ room could have used a spruce up/paint job. I love that the windows opened in my 2nd floor room. And appreciated being able to take the stairs.

10/10

Exceptional

10 Apr 2026

DAMIAN

Always great stay

Self

10/10

Exceptional

04 Apr 2026

Omari

Very good vibes and super friendly and helpful staff. Amenities were nice, but lots of on-site local restaurants were very neat to have. The bar was super lively. Overall great. Would stay here again.

Partner

6/10

Pleasant

31 Mar 2026

Katayun

The hotel is very hip in a great location but overall thought things in the room would have been better for the price. The room was super dark due to the odd light fixtures making it difficult to do my makeup to get ready for the day. The AC for the hotel was not yet turned on so on my last night (which was very hot) I just had to suffer through the heat. Finally, the bed and bedding was not that comfortable. The staff was super accommodating when I had requests (safe in my room was not working initially, was provided a fan on last night without AC) but again just thought the property would be a bit nicer for the price.

Self

6/10

Pleasant

31 Mar 2026

daniel

Great attentive staff. The fixture in the room I stayed in need proper maintenance. This first time I turned on the shower, the know fell off in my hand. The toilet would stop running until I jiggled the The flush button. Lots of dust in the wood molding base plates. Worn wood bed. Just kind of dingy. I understand patina on furniture and walls but this room appeared downright tired and needed a freshen up. Ceilings in bathroom were bubbling under old patches.

10/10

Exceptional

27 Mar 2026

Evelyn

We did not have a breakfast here- but the menu looked great!

Partner

8/10

Excellent

23 Mar 2026

Maeghan

It’s a great spot, good location. It’s just super loud and noise really sips in through the doors, windows and everywhere. It’s NY, sure. Not much can be done there but I think soundproofing upgrades would take this place to the next level. Otherwise, it’s an Ace hotel, you’re in good hands!

Business

4/10

Poor

22 Mar 2026

Lorenzo

No wifi, just elevator functionality for 2 week… not the Ace I was used to. Staff all ways good though

10/10

Exceptional

20 Mar 2026

Colleen

Super cool vibe, staff and drinks!

10/10

Exceptional

19 Mar 2026

Stephanie

Traveling to NYC to apartment hunt. This centrally located gem was perfect. Room was clean and well appointed, with an Empire State Building view. Hotel lobby is a big lounge with coffee and liquor bars, dimly lit with comfy chairs/couches and large communal tables for getting some work done while taking in the atmosphere. Will be back!

Self

6/10

Pleasant

18 Mar 2026

Jessica

Great hotel location. The staff were not very friendly or helpful. I called down for coffee one night because they did not refill it in our room for the second day in a row. The man who answered the phone said that he had no access to the coffee and couldn’t help. I was to call back at 9am the next morning!!! He then hung up the phone on me. The beds are so comfortable and the room spacious. The bathroom was beyond small and had a rusty shelf that held glasses and our products- not very appealing. The shower was insanely small and the room had no outlets. Our coffee pot had to be in the bathroom in order to warm it- not practical.

10/10

Exceptional

18 Mar 2026

Robert

Well located. Fun place to stay if you like a funkier vibe.

Friends_and_family Family

10/10

Exceptional

17 Mar 2026

Tricia

What an absolute gem in the heart of NYC.
I would stay here again and again.

10/10

Exceptional

17 Mar 2026

Daniel

Great location, spacious room and comfortable beds!

Friends

8/10

Excellent

16 Mar 2026

Jordan

Gym is standard but can't use the treadmill without a peloton account. so slightly limited.

Overall property if good, only downside is if you're waiting to check in you have to purchase something to sit in the hotel lobby even as a hotel guest.

Business Self

10/10

Exceptional

13 Mar 2026

Richard

Great hotel in a very central part of Manhattan

10/10

Exceptional

13 Mar 2026

Caleb

Great location and fun vibes. The lobby remains one of the most energetic places to hang out. Very dog friendly as well!

Pet

6/10

Pleasant

12 Mar 2026

yasmin

Unlike the advertised photos which show bright windows right nest to the bed, my room was a dark hole. Had a stayed more than two nights, I could see myself getting depressed here. And it was not quiet when you opened the windows, you heard the utility noise. The AC was loud and not very efficient.

Self

10/10

Exceptional

12 Mar 2026

Michael

great location, plenty of food options, easy to get anywhere...always enjoy staying here!

Friends

10/10

Exceptional

11 Mar 2026

Jonathan

Great stay

10/10

Exceptional

10 Mar 2026

Jean-Paul

Great location. Fun lobby bar and super helpful staff.

Friends

10/10

Exceptional

05 Mar 2026

Dennis

It’s my go to when staying in the city for work.

6/10

Pleasant

03 Mar 2026

Krista

Unfortunately, this was the 2nd and last time we will stay here. The rustic feel of the place is great and all, but the bathrooms in the room are below par. Showers flood, shower curtains should be done away with, and \"rust\" should not be a part of the vibe they are going for there.

Friends_and_family Family

8/10

Excellent

01 Mar 2026

DAVID EVAN

Reception was very helpful when I make the booking for my guests

6/10

Pleasant

01 Mar 2026

renee

Heating system was hard to control, took a while to get hot water

Self

8/10

Excellent

28 Feb 2026

Kasey

Comfy if spartan room. Appreciated the daily housekeeping.

10/10

Exceptional

26 Feb 2026

sherman

Great room and great atmosphere, front desk was exceptional

8/10

Excellent

22 Feb 2026

Krystal

Good vibe

Friends

4/10

Poor

21 Feb 2026

John

room was run down, and way too dark. nowhere to put toiletries

10/10

Exceptional

16 Feb 2026

Laura

The ace is my favorite hotel in nyc. The rates are so fair, staff is incredible, vibe is welcoming, rooms are super comfortable.

8/10

Excellent

16 Feb 2026

Lisa

The ACE team is always so lovely and helpful. And the location can't be beat. The hotel is tired and needs an update. One set of elevators was out for part of our stay, the shelving was coming down in our bathroom, and the furniture in the lounge is no longer shabby chic, it's just shabby. But I still love it for staff, location and people watching!

Leisure Partner

6/10

Pleasant

16 Feb 2026

jamie

No hot water so had to move rooms. Hôtel was ok.

Business Self

10/10

Exceptional

15 Feb 2026

Jonathan

Great service

Business Self

10/10

Exceptional

14 Feb 2026

Rebecca Smith

Room was large, clean and quiet. Staff was very friendly at check in and in the lobby bar. We will be back!

10/10

Exceptional

11 Feb 2026

Lauren

Nice staff, great views, we had a room facing the Empire State Building! Good location too. Safe area. Would stay again!

Leisure Family

10/10

Exceptional

10 Feb 2026

Arabella

6/10

Pleasant

08 Feb 2026

Susanna

Staff was wonderful, food great, bed really comfortable with nice bedding, location great. It needs to be updated. The carpet is old, the shower tiles are old showing age, cracking. There wasn’t a place to sit except at an 8 foot cafeteria table that was beat up, and this was an upgraded room. I get the concept, and love the idea, but it opened in 2009, just needs to be refreshed.

6/10

Pleasant

06 Feb 2026

Loretta

The rooms are small, but decent and clean. The staff are friendly and the location was great.
My only complaint was that I ran out of toilet paper and had to ask 2x for more before I got any.

10/10

Exceptional

06 Feb 2026

James

I’ve stayed at this hotel multiple times and it never disappoints. The rooms are consistently spotless, and the location is unbeatable, just two minutes from the subway, with Macy’s and the Empire State Building both within a ten-minute walk. The staff truly stand out as well: warm, friendly, and always happy to help, which makes every stay feel easy and welcoming.

Leisure Partner

10/10

Exceptional

02 Feb 2026

Richard

Staff was very helpful and the hotel has a really cool vibe!

8/10

Excellent

01 Feb 2026

Marlon

Vibe of the place is what I like. But come
On a $200.00 hold fee? Way too much!

10/10