Ace Hotel New York

United States , New York Area - NY
NEW YORK, 20 West 29th Street
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100 reviews shown

10/10

Exceptional

10 Mar 2026

Jean-Paul

Great location. Fun lobby bar and super helpful staff.

Friends

10/10

Exceptional

05 Mar 2026

Dennis

It’s my go to when staying in the city for work.

6/10

Pleasant

03 Mar 2026

Krista

Unfortunately, this was the 2nd and last time we will stay here. The rustic feel of the place is great and all, but the bathrooms in the room are below par. Showers flood, shower curtains should be done away with, and \"rust\" should not be a part of the vibe they are going for there.

Friends_and_family Family

8/10

Excellent

01 Mar 2026

DAVID EVAN

Reception was very helpful when I make the booking for my guests

6/10

Pleasant

01 Mar 2026

renee

Heating system was hard to control, took a while to get hot water

Self

8/10

Excellent

28 Feb 2026

Kasey

Comfy if spartan room. Appreciated the daily housekeeping.

10/10

Exceptional

26 Feb 2026

sherman

Great room and great atmosphere, front desk was exceptional

8/10

Excellent

22 Feb 2026

Krystal

Good vibe

Friends

4/10

Poor

21 Feb 2026

John

room was run down, and way too dark. nowhere to put toiletries

10/10

Exceptional

16 Feb 2026

Laura

The ace is my favorite hotel in nyc. The rates are so fair, staff is incredible, vibe is welcoming, rooms are super comfortable.

8/10

Excellent

16 Feb 2026

Lisa

The ACE team is always so lovely and helpful. And the location can't be beat. The hotel is tired and needs an update. One set of elevators was out for part of our stay, the shelving was coming down in our bathroom, and the furniture in the lounge is no longer shabby chic, it's just shabby. But I still love it for staff, location and people watching!

Leisure Partner

6/10

Pleasant

16 Feb 2026

jamie

No hot water so had to move rooms. Hôtel was ok.

Business Self

10/10

Exceptional

15 Feb 2026

Jonathan

Great service

Business Self

10/10

Exceptional

14 Feb 2026

Rebecca Smith

Room was large, clean and quiet. Staff was very friendly at check in and in the lobby bar. We will be back!

10/10

Exceptional

11 Feb 2026

Lauren

Nice staff, great views, we had a room facing the Empire State Building! Good location too. Safe area. Would stay again!

Leisure Family

10/10

Exceptional

10 Feb 2026

Arabella

6/10

Pleasant

08 Feb 2026

Susanna

Staff was wonderful, food great, bed really comfortable with nice bedding, location great. It needs to be updated. The carpet is old, the shower tiles are old showing age, cracking. There wasn’t a place to sit except at an 8 foot cafeteria table that was beat up, and this was an upgraded room. I get the concept, and love the idea, but it opened in 2009, just needs to be refreshed.

6/10

Pleasant

06 Feb 2026

Loretta

The rooms are small, but decent and clean. The staff are friendly and the location was great.
My only complaint was that I ran out of toilet paper and had to ask 2x for more before I got any.

10/10

Exceptional

06 Feb 2026

James

I’ve stayed at this hotel multiple times and it never disappoints. The rooms are consistently spotless, and the location is unbeatable, just two minutes from the subway, with Macy’s and the Empire State Building both within a ten-minute walk. The staff truly stand out as well: warm, friendly, and always happy to help, which makes every stay feel easy and welcoming.

Leisure Partner

10/10

Exceptional

02 Feb 2026

Richard

Staff was very helpful and the hotel has a really cool vibe!

8/10

Excellent

01 Feb 2026

Marlon

Vibe of the place is what I like. But come
On a $200.00 hold fee? Way too much!

10/10

Exceptional

01 Feb 2026

Danny

Everything was perfect

10/10

Exceptional

01 Feb 2026

Angela

Prime location, super nice and helpful staff. Loved the style of the hotel and rooms, beds are comfortable! Would stay here again.

2/10

Poor

26 Jan 2026

Kiran

Very poorly lit rooms, could not even see my own luggage, tried to explain to management and they could not do anything, the overall state of the premises is very run down, cold, industrial, the bathtub had a lot of rust and looked dirty, the front desk staff were incredibly unprofessional and had zero manners. If you want to pay 4 star price to stay at a hostel, by all means do so, otherwise I would say this hotel is grossly misrepresenting themselves.

4/10

Poor

24 Jan 2026

hailey

The room was too hot - the hotel told us that the heat was just on in the building and there was nothing they could do about that. Aka if there’s heat there’s no ac.

2 of the hotel’s elevators weren’t working

10/10

Exceptional

21 Jan 2026

Rebecca

Small room and very old/industrial, but clean and functional and trendy. The food in the lobby was great and everyone was super kind! Very convenient neighborhood!

Business

10/10

Exceptional

17 Jan 2026

kenyetta

Excellent hotel would definitely stay again it was very close to time square walking distance

Business_and_leisure Partner

10/10

Exceptional

11 Jan 2026

Dave

Staff was tremendous and helpful. Very friendly.

Business_and_leisure Self

10/10

Exceptional

10 Jan 2026

Kirrily

Excellent location and spacious rooms

8/10

Excellent

06 Jan 2026

Jonathan

The room was great but having to pay to use the tv was strange. Friendly staff and helpful

Leisure Partner

10/10

Exceptional

03 Jan 2026

Justin

We didn’t eat or drink at the bar this time

Leisure Family

10/10

Exceptional

30 Dec 2025

Julia

The staff was very nice, and the room was clean, cool-looking, and much bigger than I expected with a rustic feel. There’s a bar downstairs, and a coffee spot nearby, plus the location is great—close to MSG, Chinatown, Macy’s, and other great places. They also let us leave our luggage and walk around NYC even after we checked out, which was incredibly convenient and thoughtful. Overall, a great experience!

Business Family

10/10

Exceptional

29 Dec 2025

Adam

SUPER sweet staff. The lobby/bar area is perfect.

Leisure Friends

10/10

Exceptional

29 Dec 2025

Braylee

Super cool and fun!

8/10

Excellent

25 Dec 2025

Monica

Breakfast was not included. But there were some places to get breakfast. We tried and liked the Black seed bagels but it was closed on Christmas.

Business_and_leisure Family

10/10

Exceptional

24 Dec 2025

Dana

Great staff

Leisure Family

10/10

Exceptional

22 Dec 2025

steven a

Friendly staff, great location, clean rooms and lobby. Front desk staff were very helpful and accommodating when asked to store our bags until our flight.

Leisure Partner

10/10

Exceptional

20 Dec 2025

Marilyn

Easy, and for us, a routine check-in.

Leisure Partner

10/10

Exceptional

17 Dec 2025

Tammie

The staff was very courteous.

Leisure Family_with_children

10/10

Exceptional

17 Dec 2025

Michael

Fantastic hotel. Great staff, excellent location, beautifully clean and well designed rooms.

8/10

Excellent

15 Dec 2025

Marina

It was a pretty good stay. Beautiful lobby and great staff. However, they put us up in the attic. Had to take 2 elevators to the attic. The second elevator was a bit scary. We were never sure we were going to make it. Funny smell in the hallways, and barely any windows in the room. Also, at 3 am, someone was trying to get into our room. I am sure it was just a mistake, but being stuck all the way up on the 14th floor with no easy access to the lobby, it was a little unsettling for 3 females staying in one room. But all in all, a good stay. I would stay there again. I did notice I was charged $2 for a Highgate Charitable Foundation, which i never agreed to. Not making a stink about it because it is only $2, but if that is charged on everyone's account, that's a lot of money to be made to a Foundation I know nothing about. Or to the hotel, if there is no such foundation. Kind of weird.

Friends_and_family Family

10/10

Exceptional

15 Dec 2025

Barbara

What stood out:

Ample room size, generous bathroom size, cleanliness, great vibe in the lobby, early morning coffee available in off lobby shop, helpful employees on duty....it was all perfect for this mom with her three 30-something daughters!

Friends_and_family Family

10/10

Exceptional

14 Dec 2025

Elita

Second time staying there. Love the hotel, location and staff!

Business Self

2/10

Poor

13 Dec 2025

Michael

Leisure Family

10/10

Exceptional

12 Dec 2025

Lara

Friendly staff, cool atmosphere, helpful staff, clean rooms

Friends_and_family Family

10/10

Exceptional

09 Dec 2025

juyoung

Clean room, friendly staff, cool atmoshere, overall the stay was very nice.

Leisure Family

8/10

Excellent

07 Dec 2025

Stephan

Room service staff and excellent location for NYC activities.

Leisure Partner

4/10

Poor

07 Dec 2025

Dennis

We had a great stay at the Ace Hotel New York. There was a mixup with our Expedia reservation that had been canceled, but when we arrived the front desk was able to reinstate it right away. They let us know it’s always better to book directly with the hotel next time, which we definitely will. Frankie and Nelson (I think those were their names) at the front desk were so nice and welcoming. The building is a little dated, but it’s decorated in a fun and tasteful way that adds to the charm. We’d happily stay here again because the staff made everything feel easy and comfortable.

Pet

4/10

Poor

06 Dec 2025

Samuel

Staff at the front desk was lacking bellman were cool

Business

6/10

Pleasant

05 Dec 2025

Kent

Room was fine. 2/3 of the elevators were broken the entire 6 night stay which was extremely inconvenient.

Business Self

4/10

Poor

03 Dec 2025

Jennifer

This room was terrible. It was the last room in the “Attic” which is some weird addition to the hotel which also houses residents. Carpets were stained, hot water didn’t work, room was dark and the neighbors kept me up all night. Felt like a hostel! I was disappointed to say the least

6/10

Pleasant

02 Dec 2025

Brandon

Front desk was professional and quick.

Room was decent, i expected more from a 4 star hotel i.e dust above the mini fridge cleaned and the vents/heater/ac area cleaned full of dust

Would expect the ice machine to be small room with a door, you can hear it from a few doors down i feel bad for the room in front. Luckily only one person used it so far

Bed was comfy, bathroom looked nice. The drains have trouble draining in the bathtub as water would pool up

Partner

10/10

Exceptional

27 Nov 2025

Darilsi

Great hotel, the lobby bar and restaurant are amazing! Stumptown Coffee (my favorite) can be accessed through the hotel lobby. The staff was super friendly and helpful, 10/10 recommend!

Business Self

6/10

Pleasant

24 Nov 2025

Matthew

2 hawt. was shleepy boi then sweaty boi :(

10/10

Exceptional

22 Nov 2025

CLAUDIA

Coffee was great

Friends_and_family Friends

4/10

Poor

18 Nov 2025

Gail

The rooms are horrible. Dirty and out of date. The robe in my room had holes in it. The bathtub was all rusty. I as there 3 days and room service dishes sat outside the whole time. There was a big bucket in the hall to collect water dripping from the ceiling. At least the desk staff were very nice and the location is good.

10/10

Exceptional

16 Nov 2025

Daphnie

Great staff. Warm welcome with small gift upon arrival based on loyalty of visits to hotel.

Business

10/10

Exceptional

14 Nov 2025

Lucy

Ideal location, friendly and professional staff, and great cocktail bar and coffee shop. Room was spacious, clean and comfortable.

Business Friends

10/10

Exceptional

11 Nov 2025

Marina

My favorite hotel in NYC! I've stayed there a few times and on this most recent trip Catherine made my stay particularly enjoyable. Thank you!

Business Self

6/10

Pleasant

07 Nov 2025

Shannon

The check-in staff were enthusiastic, but offered no real help when I didn’t have a physical credit card to check in with. (Even tiny guesthouses in rural India were able to enter the details manually!) The public areas of the hotel are GORGEOUS. The guest floors and rooms are dingy and tiny. The room is as wide as the length of a double bed. The tv is mounted right at your feet. No remote control was provided so the welcome screen glowed at me all night. Bathroom tap was leaking. Shower was rusty. Tiny patch of floor space the only place to put your suitcase. Thankful I was travelling solo! Not thankful for the exorbitant nightly fee, considering all of the above.

2/10

Poor

04 Nov 2025

Liana

BIT BY BED BUGS IN TWO DIFFERENT ROOMS.
My family booked a seven-night stay at ACE Hotel New York but was left with no choice but to urgently seek alternative accommodation after only four nights at the hotel due to bed bug bites in two separate rooms. Despite being relocated to another floor, all three of us continued to experience painful, swollen bites. I witnessed a live bed bug in our first room crawling inside my bed sheets, and a blood stain was found on the pillow from a bite my mother sustained on her scalp in our second room.

The manager on duty at the time of our second occurrence responded with professionalism and empathy, ultimately advising us to seek alternative accommodations after witnessing the extent of the bites on my face in person. This speaks volumes, clearly demonstrating that on-site management themselves lacked confidence in the hotel’s standards and ability to provide clean accommodations. While Expedia.ca handled the matter urgently with exceptional care and provided a full refund for the unused nights, ACE Hotel issued only a refund of the nightly \"resort fee\" of $40 USD/ night.

The hotel’s pest control reports provided to us by the Director of Rooms & Safety indicating “no evidence of bed bugs” directly contradicts our documented experience and photographic evidence, raising significant concerns about the property’s sanitation standards and its handling of guest welfare- despite how this manager may respond to this review.

Leisure Family

8/10

Excellent

04 Nov 2025

Randall

Great staff. Cool design. Excellent location.

Business Partner

4/10

Poor

03 Nov 2025

arve

Room felt neglected, not particularly servic minded staff

Partner

10/10

Exceptional

02 Nov 2025

Carlos

We choose to stay at this property every time we visit New York, and it never disappoints. The location is excellent, the staff are consistently welcoming and attentive, and the facilities are always well-maintained. It truly feels like our home away from home in the city.

Leisure Partner

10/10

Exceptional

28 Oct 2025

Celeste

Loved the room. Location is great. Staff was lovely.

10/10

Exceptional

24 Oct 2025

LeAnna R

location is great, room was clean and very cute and comfortable

4/10

Poor

13 Oct 2025

dan

Paid for a suite with three beds. Ended up with a king and adjoining room with two futons. Had to check into both rooms at totally separate times and place two different deposits despite having paid in full for our suite before we stayed. Great lobby but rooms are moderately clean, elevators are awful. Ended up having to use stairs most of the time. Not worth the money. Time to stop resting on the hipster laurels of your hotel and update some of your issues. Definitely start with training the front desk.

Friends_and_family Family

6/10

Pleasant

13 Oct 2025

Charmi

Six of us stayed here for the weekend and booked 3 rooms.

The positives:
- Great location!
- Rooms are very spacious
- The building has Black Seed Bagels and a Fresh Juice place as well a coffee shop
- The lobby has a coffee bar and a drinks bar
- The daytime reception staff and bell staff are very friendly
- One of the rooms had a slight view of the empire state building

Areas of improvement:
- The hotel is very dimly lit. The lobby as well as the rooms are very dim. It is hard to get ready in such a poorly lit room
- The night staff manager wasn't very friendly and borderline rude
- There is no coffee machine in the room BUT coffee bar in the lobby makes up for it
- One of the rooms had an issue with the drain of their shower and the another one had an issue with their toilet running all night
- The queen beds are small for 2 people

We stayed for just the weekend. I wouldn't for a longer stay, The dim lighting isn't very enticing for a repeat stay.

Leisure Friends

2/10

Poor

12 Oct 2025

Lauren

The check-in was a mess. We tried to check in at 2:30 and no rooms were ready so the lobby was packed. At 3 pm when rooms were finally ready there was a huge line to check in and get your bags. It’s unbelievable that they couldn’t check in a single party early.

Partner

2/10

Poor

12 Oct 2025

Aliammar

Front desk person was so rude and started screaming and being disrespectful.

Leisure Partner

6/10

Pleasant

09 Oct 2025

Stephen

Please please please change the showers in the bathroom. The shower curtain is not hygienic and sticks to the body every time you shower.
Also there was not enough clothing storage space for us travelling for 6 nights.
One thing (not the hotel’s fault) but the smell of marijuana around the hotel and coming through the windows was extreme.

Partner

2/10

Poor

06 Oct 2025

Qingmei

I had terrible sleep due to the loud noises the water pipes made whenever someone nearby using the sink or bath. And on top of it, I received extra $50 destinations charges after I checked out. I was told I’ve been paid in full when I checked in. This is ridiculous. Will never stayed there anymore

Leisure Self

10/10

Exceptional

02 Oct 2025

Tal

Great place to stay, good vibes

10/10

Exceptional

29 Sep 2025

Ashley

Nice staff and low key

Self

4/10

Poor

29 Sep 2025

Tavi

Although the room was clean, it was very small for $700/night. The lobby was very dark, and there was no restaurant The only redeeming part of this hotel was the staff who were very friendly and accommodating. The use of graphic messaging is overwhelming to the visitor and by no means hip. I sure hope they did not pay anyone very much for the design and layout of the common areas and rooms.

Business Self

10/10

Exceptional

29 Sep 2025

James

Very enjoyable stay

10/10

Exceptional

28 Sep 2025

Jonathan

Got in late (2a). Front desk was 100% on - couldn't have been more efficient or nice foe thar matter. Room was clean. Shower was great after a long businesa trip.

Business Self

10/10

Exceptional

28 Sep 2025

Elsa

Perfect location for our weekend. Great vibes all around at the hotel and really decent space in the double bed room for 4 people! Highly recommend!

Leisure Family

2/10

Poor

27 Sep 2025

Geri

Couofnt find my reservation ajd the okder gentkrnsn at thevfrontvdesk was extremely rude. In addituon was \"accebtidently\" overcharged $523.00 on my bank card.

4/10

Poor

20 Sep 2025

Rachel

Very dark common rooms. Cave like. Rooms feel like small office spaces revamped. Very loud and windows don’t keep busy nyc noises away. Hallways feel unsafe and whole vibe isn’t comfortable. Room clean. Linens and towels fine.

Leisure Partner

6/10

Pleasant

16 Sep 2025

Alyssa

Lovely staff, everyone was super kind and check-in was smooth. Large lobby with bar and photobooth which we loved! Our room was pretty dark, we didn’t have access to direct sunlight, which was unfortunate. We had a few issues with the shower plumbing as water didn’t drain well and orange rust fell on our friends hair during their shower. A/C was not working as well given it was extremely warm outside during our visit. Check out was easy and staff were extremely helpful with our bags!

Leisure Friends

6/10

Pleasant

14 Sep 2025

Tyler

Definitely not a 4 star hotel, though they charge you for it. No restaurant, no in room dining, no bell service. Lobby is just one large room. No pool. Small gym. Loud parties at night. People smoking on floors. Rooms are ok. Definitely not aligned with the quality of other ACE hotels.

Leisure Family

10/10

Exceptional

13 Sep 2025

Louise

This was our second stay at the Ace Hotel. Itʻs located well in NYC. Thereʻs a breakfast.bar with croissants and coffee, tea, just right fora small breakfast before going out in the city. Our room had a full refrigerator, an excellent bathroom and bed, and a view of the Empire Stat building a block away. It was a little bit dimly lit, but otherwise excellent.

Leisure Family

10/10

Exceptional

10 Sep 2025

Kristina

I love the Ace. I’ve been staying there since 2015 and I just can’t see myself staying at any other hotel. The central location is unbeatable and the low key vibe is exactly my speed.

Leisure Self

10/10

Exceptional

08 Sep 2025

Oliver

Great NYC Hotel

Comfortable room. Helpful and Friendly Staff. Great location for a homebase to explore NYC.

Partner

8/10

Excellent

07 Sep 2025

Robin

Great hotel and very well-located to transit and bike rentals. Room was spacious and cleverly-appointed. Shared a 2-bed with my adult son and there was ample room for both of us.

Leisure Family

8/10

Excellent

07 Sep 2025

Mori

The only disappointing part of my stay was the front desk experience with Marcus/Marcos. Before arriving, I called to confirm early check-in and he assured me it would be fine. Yet, when I got there, he refused to let me check in, insisting I wasn’t the person on the reservation since it was under my company’s name. I showed receipts in my legal name, offered my ID, company documents, and even the confirmation code. He refused all of it, yelled at me, and even snapped at an Uber Eats driver. When I contacted Expedia to adjust the reservation, he refused to check hotel emails or assist further. It wasn’t until another staff member took over that the issue was resolved in minutes—swiftly and professionally.

Thankfully, the rest of the hotel experience was the opposite. The room was clean, though slightly dated in smell, and I appreciated the eco-friendly toiletries. The location was excellent with a late-night ice cream shop right next door. Security, cleaning staff, and other employees were all welcoming and helpful. I even stayed an extra night thanks to the staff’s flexibility. Overall, I enjoyed my stay and would recommend the hotel—just beware of Marcus at the front desk, whose rudeness doesn’t reflect the otherwise great service.

Business Friends

8/10

Excellent

07 Sep 2025

Melody

The only disappointing part of my stay was the front desk experience with Marcus/Marcos. Before arriving, I called to confirm early check-in and he assured me it would be fine. Yet, when I got there, he refused to let me check in, insisting I wasn’t the person on the reservation since it was under my company’s name. I showed receipts in my legal name, offered my ID, company documents, and even the confirmation code of purchase. He refused all of it, yelled at me, and even snapped at an Uber Eats driver. When I contacted Expedia to adjust the reservation, he refused to check hotel emails or assist further. It wasn’t until another staff member took over that the issue was resolved in minutes, swiftly and professionally.

Thankfully, the rest of the hotel experience was the opposite. The room was clean, though slightly dated in smell, and I appreciated the eco-friendly toiletries. The location was excellent with a late-night ice cream shop right next door. Security, cleaning staff, and other employees were all welcoming and helpful. I even stayed an extra night thanks to the staff’s flexibility. Overall, I enjoyed my stay and would recommend the hotel.
just beware of Marcus at the front desk, whose rudeness doesn’t reflect the otherwise great service.

Business Friends

10/10

Exceptional

03 Sep 2025

Phillip

Good stay, nice sized room and comfortable. Great location.

Leisure Friends

4/10

Poor

03 Sep 2025

Patrick

Not as good as I thought it would be

The front desk staff were very short and rude, actually lied to me four times about an Internet outage…

Business Partner

10/10

Exceptional

01 Sep 2025

Thomas

Excellent supportive staff. Very unique atmosphere with a nice lounge and bar area.

Leisure Family

4/10

Poor

26 Aug 2025

jeanne

The grunge vibe was not appreciated. No coffee maker in the room and no coffee service in the am even though we were told to order from room service.

Business Partner

10/10

Exceptional

25 Aug 2025

Suad Jane

Great boutique style hotel in Manhattan. Rooms are exceptionally spacious, clean and quiet. Loved the coffee shop in the lobby with great pastries and coffee.

Leisure Family

10/10

Exceptional

25 Aug 2025

Michele

a quick trip to the city/ just for fun- the Ace is a great home base for us- easy walk to the village

Partner

10/10

Exceptional

24 Aug 2025

Joseph

Good value

Leisure Friends

6/10

Pleasant

21 Aug 2025

McKenna

Lobby closing time was short and abrupt even though we were both guests and receiving bar service. We had to cut business conversation short.

Business Self

6/10

Pleasant

21 Aug 2025

Ariel

This review is specific to room 608. It looks nothing like the photos for a deluxe king. If Sid Vicious and Johnny Rotten had a baby that happened to be a hotel room… 608 is it. If you’re wider than a foot, the bathroom is a bit tight. The positives: the room is dark. The bed is super comfy and supreme for a good night’s rest. We slept really well. It’s quiet. The negatives: the room is dark. Black walls on a black rug. It’s a mine field… very easy to bump into things. A dear friend who used to be in a famous rock band recommended the hotel. I get it. I do. If you’re young and into music 608 is perfect for you. The turntable, records, and complimentary bottle of a solid red wine are all nice touches. If you want White Lotus, try another room.

Leisure Partner

6/10

Pleasant

18 Aug 2025

Iveel

The rooms and the faculties are feeling a little tired but very convenient. The lobby is too dimly lit though. Hard to see things there

Business

10/10

Exceptional

15 Aug 2025

Anthony

Excellent location and amenities

8/10

Excellent

14 Aug 2025

pete

Hopping place

Nice room except fridge and phone didn't work., great service except at bar where drink discount was problem. Young crowd was suprise, great location. Surcharge addition to price is annoying.

Self