Name: Virgin Hotels New York City
Address: 1227 Broadway, New York, 10001, US

8/10

Excellent

20 Jul 2026

Ketan

Nice location and nice venue for where this is in nyc

Friends_and_family Friends

8/10

Excellent

18 Jul 2026

Mariusz

Cool hotel for couples , singles , for quick stay in there just to sleep. Let's call it transient hotel.
In and out just about that.

Friends_and_family Family

6/10

Pleasant

16 Jul 2026

Julyvette

Had to move 3 times because they moved me into the wrong room x 2. For the price I paid It definitely needs an upgrade. Breakfast was good, staff was great, drinks also good.

Business Friends

8/10

Excellent

16 Jul 2026

Anthony

Pool had to be reserved in the afternoons for a approx $50 per person charge with minimum food/drink orders. Even if you are ok spending the money, it is not ideal for a quick dip.

Partner

10/10

Exceptional

13 Jul 2026

Jessica

Always a great experience!

Self

10/10

Exceptional

13 Jul 2026

Virginie

The hotel is perfectly locted but the pool hours and rules are too restrictive for a 5*. it is not normal for hotel gustes to have to pay/reserve for the pm which is the most enjoyable time by the pool. This has to change

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Jessica

Always the best when I stay here!

Self

10/10

Exceptional

12 Jul 2026

Trisha

Stunning room, lovely welcoming check in staff. The only slightly negative would be the service in the restaurant. Lots of wait staff standing around chatting with their backs to the room so difficult to get served at times but the food was good

Friends

10/10

Exceptional

11 Jul 2026

Takeia

Everything was impeccable with this stay . Hopefully you get Darnell as your check in welcome host he’s amazing. I have not one bad thing to mention.

Friends

8/10

Excellent

10 Jul 2026

RICHARD

Very nice central location. Rooms a bit tight. Good 4 star. Not happy with spa , said $50 for hotel guests off a $215 massage. Then said it was only for one person, then said ok will give for both. Then said 20% tip was on the full price. Seemed like they were trying to scam the last cent out of us

10/10

Exceptional

08 Jul 2026

Marissa

Great Staff, clean room, great amenities

Partner

4/10

Poor

07 Jul 2026

Ebony

View of the Empire State Building was amazing and location great but that’s where it ends.. the fire alarm went off falsely three times (twice at around 2am), our room wasn’t cleaned one of the days and the staff were pretty rude and unhelpful, wouldn’t recommend staying here.

Partner

6/10

Pleasant

06 Jul 2026

Gabrielle

We booked this hotel solely because of the pool, so it was incredibly disappointing to learn after arrival that hotel guests can only access it from 8:00–11:00 a.m.
We arrived at 8:10 a.m. each morning, but every lounger was already taken, so I'd recommend getting there well before 8:00 if you'd like any chance of getting a spot. After 11:00 a.m., pool access requires a reservation that costs $100 per person, and it was completely sold out for the duration of our stay.

I really wish both Expedia and the hotel had clearly communicated this policy before booking. Had we known, we either would have chosen a different hotel or made pool reservations in advance. Since we paid for an expensive hotel specifically for the pool, it simply wasn't worth the price without that information being disclosed upfront.

That said, the room was spacious with a beautiful view, and the staff were extremely helpful and even accommodated an early check-in upon our arrival. Overall, it's a nice hotel, but I would not recommend staying here if the pool is one of your main reasons for booking unless you've already secured a reservation.

Family

8/10

Excellent

06 Jul 2026

Brittany

Excellent service and room had the best view of the Empire State Building

Partner

6/10

Pleasant

06 Jul 2026

Maria

Hotels paying to use the pool is ridiculous.

Staff not friendly with the exception of the bell hops.

8/10

Excellent

04 Jul 2026

Christopher

All good.

Self

2/10

Poor

04 Jul 2026

Jessica

Terrible hotel for children. They say that it's written all over their policies on their website but I can promise that I never saw once that children had so many restrictions. It was unbelievable. I have never in my life been to a hotel that has a pool but children aren't allowed to swim in it. The pool bar opens at 1130 am and children aren't allowed in after it opens. Since when does the bar have anything to do with kids swimming, everywhere has a bar and kids are allowed. They can swim for two hours 9am-1130am, and adults are allowed at that time too so basically kids can't even swim like they are kids. No splashing, no having fun, no being loud. What's even the point of opening the pool to kids at all. That should be in bold print all over every website for the hotel. If I would have known that I would have never spent 3600$ to stay there for the week. They gave me the worst apology too, and offered nothing in compensation. I wasn't the only one either, pretty much every parent I spoke to had no idea either. The location is great, the kids aren't allowed basically anywhere so make sure you find places outside the restaurant to eat, thankfully you are on Broadway, many places around to eat. Very disappointing to say the least.

Friends_and_family Family

2/10

Poor

02 Jul 2026

farbod

We had to move rooms three times. First because the HVAC unit was making so much noise that we couldn't hear ourselves think. Second, we found bugs, yes bugs, in our room. The third move was to a larger suite and we were comfortable until we used the shower. The drains were clogged and had to call service. The worst part of it all was the cleaning lady decided to help herself to all the change I had on the coffee table. Won't go there again.

Partner

10/10

Exceptional

01 Jul 2026

Claudine

Great

8/10

Excellent

01 Jul 2026

Adrienne

This was one of the most convenient places I’ve stayed in NY city. Great location, nice amenities and found the rooms to be quiet (at least on high floors). However fair warning if you are traveling with kids that they do not allow them into the pool except for 8-11:30am - I found this frustrating and unacceptable. The rest of NYC is made for adults - just let the kids in the dang pool when it’s 100 degrees out!

Family_with_children

10/10

Exceptional

01 Jul 2026

Pantea

I really enjoyed my short stay here. Also, the front staff was very kind!

10/10

Exceptional

30 Jun 2026

Virginia

Great Location and really nice staff. The views from the rooms can not be beat! Loved the view room bar as well. Will def. Stay again. My only wish would be the ability to use the pool AND sit in the sun without the 50$ spend limit at the bar.

Family_with_children

4/10

Poor

29 Jun 2026

Richard

They didn’t fix the TV in my room despite 2 requests, The lifts are slow and difficult to operate. They closed the pool because of “ it might rain “even though there was no storm warnings. So obviously BS.
It’s a very busy location and the Hotel seemed crowded.

Self

10/10

Exceptional

29 Jun 2026

Chaoliang

Great breakfast

8/10

Excellent

29 Jun 2026

Lesley

The staff were super helpful and friendly
It was very clean. The lift system great and easy

Family

2/10

Poor

28 Jun 2026

Pamela

My room was clean but the rug was worn in several places and the Lavazza coffee machine did not work. My middle blind was completely broken as was the shower door handle. The entry door lock was loose as well. The menu on the 3rd floor is terrible and bad service and 20 is added for tip.
What else, the spa has gone way down hill too. I stayed here in 2024 and loved it, that’s why I booked it again this year. Never again.

Self

4/10

Poor

28 Jun 2026

jamie

Very noisy rooms

Partner

6/10

Pleasant

26 Jun 2026

Robert C

Went to breakfast and told we had 30 minutes only, because they “were too busy”, so we left.
Had to reserve space at pool for $50.00 - we were paying guests and stayed for a week! … Elevator operation to get to room is stupid.
There are other hotels that are just as clean but more relaxing that are in better neighborhood with much better dining options.

Partner

8/10

Excellent

23 Jun 2026

Natalya

Great location and rooms have a beautiful view. Bedheads were dusty and sheets weren’t fitted to the bed properly meaning the mattress and quilt were exposed.
Breakfast way too expensive and bar closed on Sunday and Monday, but overall a great stay. The view set the bar quite high!!

Partner

8/10

Excellent

22 Jun 2026

Paul

The elevators are an issue. At busy times, it is hard to get up and down

Self

2/10

Poor

21 Jun 2026

Richard

First of all, we booked the room for the pool access. Then we find out when we get there that kids are not allowed in the pool after 11 and you have to have an 100 dollar minimum per person drink/food order to use the pool. This needs to be better advertised, this brought down the entire experience.

Also, our safe was broken and never got repaired. I asked for more towels on more than one occasion and was not granted any. The room was dirty when we checked in and brought this concern up to the staff but nothing happened. Overall we had a really poor experience.

Family_with_children

10/10

Exceptional

18 Jun 2026

Robert

Great stay!

4/10

Poor

17 Jun 2026

Pardeep

Worst elevators ever

Family_with_children

10/10

Exceptional

15 Jun 2026

Ahmed N

Nice hotel
Great location
Well managed

10/10

Exceptional

15 Jun 2026

Ricardo Alexis

Great

Partner

10/10

Exceptional

13 Jun 2026

Sharon

This is the Best Location in town. Walkable to popular attractions. Amazing view of the Empire State Building. We’ve stayed at many places in New York. Mid and high range, multiple neighborhoods, but Virgin is my Fav!!!!

Partner

8/10

Excellent

12 Jun 2026

Anthony

Stay was great, location is ideal and away from the chaos but still in the center of everything.
Only thing we were not happy with was the use of the amenities as hotel guests. We had free access to the pool in the morning only, then had to pay after 12pm with a reservation for loungers. This was very disappointing as we already paid quite an amount for the stay itself. The privacy feature in our room was not functional, we advised housekeeping upon checking in but it was never fixed.

Partner

10/10

Exceptional

10 Jun 2026

Sandrine

amazing stay! amazing vibe! thank you so much

6/10

Pleasant

10 Jun 2026

Kristina

Pros: Air conditioning was great. Room was comfortable. Restaurant and server at the pool were super nice and helpful. Cons: front desk staff not awesome. Elevators were awful. No ice or water on my floor. Surcharges for the pool after 12:00. $50 for the lounger and a min $50 food and beverage charge which wasn’t hard to achieve since each drink is 20 bucks. Asked for late checkout when I arrived but apparently front desk staff neglected to put that in the system. When I inquired the night before checkout I was rudely told not possible. The facilities were adequate but there are warmer hotels in NYC that make you feel like a guest instead of an imposition. Probably won’t be staying here again.

Self

8/10

Excellent

08 Jun 2026

Timothy

A great property in an amazing location! Room was clean, modern, and had the best view of any hotel I’ve stayed at in NYC. I took off one star because the check-in process was a nightmare and most of the staff I interacted with seemed like they didn’t want to be there. The waitress I felt with in the restaurant spent more time on her phone than she did actually helping out the customers. Other than that I loved the property and would definitely stay here again!

Self

8/10

Excellent

08 Jun 2026

John

The hotel in general was absolutely beautiful and the staff and Midtown location were great for this trip. The elevator system is a little tricky!

Family

10/10

Exceptional

07 Jun 2026

Brenda

Such a cute hotel ! Love the red fridge in my room and also the bathroom.

Family

10/10

Exceptional

06 Jun 2026

Coralys

We really enjoyed our stay! The room was spectacular spacious and very well laid out, especially for New York City. The location was excellent and made it easy to get around and explore the city.

One of the highlights was the incredible view of the Empire State Building from our room. Despite being in the heart of the city, the room was quiet and peaceful at night, which made for a great night’s sleep. We also loved being able to control the room temperature to our comfort.

The amenities were nice overall, although coffee cups were not replenished daily and we had to request them a few times. Other than that, everything was wonderful.

We would definitely stay here again! ⭐⭐⭐⭐⭐

Partner

10/10

Exceptional

06 Jun 2026

James

Great vibe, great location, amazing ESB view, good food

Self

10/10

Exceptional

06 Jun 2026

alon

Great location, great lounges, pool and balconies. Good size rooms for nyc. Answered all our needs. I’d go back.

Partner

4/10

Poor

06 Jun 2026

james

Location great. Lack lustre staff. Rooftop bar average. Room acceptable but very basic. Lift terrible

Business

8/10

Excellent

05 Jun 2026

Anna

Our stay at the Virgin was fabulous! They gave us an amazing room and view. Check in was easy and less than 4min. Assisting with arrival luggage was delayed but service recouped the struggle. My only disappointment was I had notified the hotel prior to our arrival we were celebrating our anniversary and nothing special was done or given. Not a bottle of wine or swans made on the bed
Bar was great and service was top tier. NYC is expensive naturally and manhattan even more but I think I got what I paid for

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Samira

Overall, we had a great stay. Check-in was quick and easy, the room was clean and comfortable, and the location was very convenient. The rooftop bar was fun, the DJ created a great atmosphere. Aside from a disappointing experience with the valet parking service, everything else exceeded our expectations and we thoroughly enjoyed our stay.

Family

10/10

Exceptional

05 Jun 2026

Ramanjaneya

Very nice and clean, well maintained.

Family_with_children

10/10

Exceptional

05 Jun 2026

William

Nice hotel in an excellent location.

Partner

10/10

Exceptional

02 Jun 2026

Sara

I’m a frequent traveler to New York and this has become my favorite in every season. The location, staff, amenities, competitive rates and room size are unbeatable in my opinion. The pool experience during the summer months is unique and spectacular. Highly recommend. Just be sure to save a room for me!

Self

10/10

Exceptional

02 Jun 2026

prabhleen

Beautiful hotel tons of fun ..Great staff..amazing drinks so well kept as well

Friends

10/10

Exceptional

01 Jun 2026

RJ

First time staying in a Virgin and first time in NYC! It was a 10/10 experience at the Virgin Hotel! I will say the elevator situation can get a bit frustrating at times if you have things to get to and plans but other than that it was a perfect experience!!! My view of the Empire State Building and entire city for sunrise and sunset were unmatched!!

Friends_and_family Friends

10/10

Exceptional

30 May 2026

Brian

Great hotel, great location would stay there again.

Family

10/10

Exceptional

29 May 2026

Ryan

Excellent stay. Outside of the water not always being hot fantastic

Partner

6/10

Pleasant

28 May 2026

Kimberly

First and foremost, these rooms are much bigger than your typical hotel rooms in Manhattan. This was a major plus. Super conveniently located. We did not take advantage of the amenities or the restaurants. The one call out that was disappointing housekeeping showed up at 4:30 in the afternoon after we have been out all day. We had an event to go to and told the woman we would be leaving in 15 minutes, but would love her to come back. First, it’s pretty late to do room service at 4:30 but we were happy to have the room serviced new towels, etc. she never came back at all when we got back to our room around 10 PM it was disappointing to see. We had no fresh towels in the room had not been touched. I plan on sharing this with the hotel as well..

Family

10/10

Exceptional

26 May 2026

Andrea

LOVED it. The rooms and location are perfect

Self

8/10

Excellent

26 May 2026

Derrick

TVs didn’t work !!!

Family_with_children

10/10

Exceptional

25 May 2026

Ruben

Everything was great love it definitely our place to stay every year

Partner

10/10

Exceptional

25 May 2026

Kara

All good!!! I left feeling happy! Loved the body wash and lotion!!

Business

10/10

Exceptional

23 May 2026

Amy

I love this hotel. It is clean, food is fabulous and views of Empire State Building are over the top

8/10

Excellent

21 May 2026

Caroline

Great rooms and bars in the middle of NYC

Business

10/10

Exceptional

20 May 2026

ADRIANA

excelente

Family

10/10

Exceptional

19 May 2026

Corbin T

The view of the city is incredible! Clean room, good breakfast, i recommend this hotel

Family_with_children

8/10

Excellent

18 May 2026

Tyler

Clean room, could be better cleaning the floor (sweeping). The bed was hard but clean, the curtains didn’t work and were coming off the tracks so we couldn’t open up our curtains and shades. Everything else was ok.

Family

10/10

Exceptional

18 May 2026

Erhart

Location was terrific. Outdoor lounge was wonderful.

Partner

10/10

Exceptional

18 May 2026

Victoria

I’m writing this review while I’m still here, waiting to check out this has been one of the best hotels stays I’ve had in a big city. The location of the hotel is great, the rooms are spacious and comfy I had an amazing view from my room of Empire State Building. I would definitely stay again and I’m so sad to leave nyc. Will defo consider more Virgin hotels around the world. It was great experience and staff here are super helpful and nice. My fave part of the room is vanity area and bathroom, a girls dream ! Perfect for getting ready and enough space to share with your friend or partner.

Friends_and_family Friends

10/10

Exceptional

17 May 2026

Veronica

Beautiful property. Would definitely stay again!

Family_with_children

10/10

Exceptional

17 May 2026

Erin

Great

10/10

Exceptional

14 May 2026

Claire

Great location and amazing views, would definitely stay again.

Partner

6/10

Pleasant

14 May 2026

Elissa

Hotel room needs a renovation. Bed uncomfortable and bedding very shabby. Shades were ridiculous. Staff very nice. Elevators work well. Gym equipment very limited. Wouldn’t stay here again.

Partner

6/10

Pleasant

13 May 2026

Matthew

I cannot praise Abraham at the front desk enough for making my check-in experience so welcoming.

I was however very dissatisfied with the comfort of my bed. For the price I paid for 1 night (over $600) I did not feel as though I got the true value for which I had paid for.

Partner

4/10

Poor

11 May 2026

RAHUL

We were initially impressed by the colorful decor and imaginative playing-card room key, but the experience quickly became disappointing. The first room’s layout was very impractical — we had to walk past the sinks, toilet, and shower before reaching the bedroom. We had booked for 3 adults with 2 queen beds, but were later told the beds were actually smaller “full” beds. The room itself was also extremely cramped, with barely enough space for luggage.The bathroom design made little sense: only the middle mirror had lighting, but it was the only one without a sink underneath. The two mirrors above the sinks had no lighting, making shaving and grooming awkward. There was also only 1 hook each on the shower and toilet doors, leaving inadequate space for towels or clothes.Since we were staying 6 nights, this setup felt untenable. After discussing the issues, manager Abraham kindly upgraded us to a larger suite, which was a major improvement. KJ/Karma from the bell staff was also excellent.The upgraded suite was more comfortable but still had issues: only 1 large coffee cup and 1 espresso cup were provided, the sliding bathroom door scraped the floor, the top cupboard shelf was dusty enough to dirty clothes, and the bathroom sink remained clogged for 5 nights despite being reported. The elevators were another frustration — despite 6 lifts, we often had to wait through several full ones before finding space.

Friends_and_family Family

10/10

Exceptional

09 May 2026

Renee

The rooms were Very clean.. the window view from the 34th floor was as like no other. The staff was extremely accommodating. It took a moment to figure out how to control the elevators. But over all a WONDERFUL experience. I will definitely stay here again. 10 out of 10

Partner

4/10

Poor

08 May 2026

Daniel

Terrible bed and linen. Staff are very unhelpful. Not worth the 4 stars.

Self

10/10

Exceptional

05 May 2026

Sarah

The hospitality was excellent! Really phenomenal customer service!

Friends_and_family Friends

8/10

Excellent

04 May 2026

Jacob

The Virgin Hotel New York was pretty good. This was my second stay in the hotel. My first stay was three years ago when the hotel first opened. The room was certainly showing the wear of heavy use. Clogged drain, loose fixtures and door handles, but otherwise clean and comfortable.
The location of the property is great. Located in NoMad you're a short walk to Madison Park or Times Square or several Subway options too. It's also about a five minute walk to Penn station for easy access to Newark Airport or long distance trains. Location is one of the main reasons I like this hotel.
I did bring the slow shower drain to the attention of the front desk and it took to days for them to address and fix. So that left me with two days of standing in shower filth, For the price of this hotel, this isn't something I should have to deal with.
I'm also vehemently opposed to resort fees in hotels, particularly when the amenities they claim to be for are either not used by me or not available to me. For example, the pool doesn't open until May 15th. This was too bad. But really, just include this fee in the price of the room. Resort fees are truly obnoxious. They're the baggage fees of the hotel world.
Ultimately, I would stay at this property again, but they need to keep a closer eye on the smaller details because this hotel is charging the prices of a 4+ star hotel, but the rooms are headed toward 3 star level.

Friends_and_family Family

10/10

Exceptional

29 Apr 2026

Jennifer

Amazing staff! Everyone we dealt with went above and beyond to ensure our stay was pleasant. Great location in midtown. Easy walk to subway. Will stay again!

8/10

Excellent

29 Apr 2026

patty

The property is relatively new but the smell of Pine-sol permeates the air like a much cheaper property. Knicks and stains visible throughout.

Self

10/10

Exceptional

26 Apr 2026

William

Great hotel value in an excellent location.

10/10

Exceptional

22 Apr 2026

Nicole

Room was great layout and amazing views. Comfortable beds. Good location.

Family_with_children

2/10

Poor

22 Apr 2026

William

The staff was extremely rude

Partner

10/10

Exceptional

22 Apr 2026

Ed

Among the best hotel gyms in the game. Great breakfast offer. Good location.

Self

8/10

Excellent

18 Apr 2026

Eloisa

Nice and courteous staff but a bit forgetful when asking for things like ice or holding the onions and tomatoes in the salmon bagel at breakfast. Also I asked for pillows and slippers in advance of my arrival but it seems that it will only be ordered after check in which I don’t understand- and I worked in a hotel. I was moved to another room because the first room I was given was not ready and the request for slippers and pillows was not transferred to it. I didn’t want to bother following up.

Friends_and_family Friends

10/10

Exceptional

18 Apr 2026

Yuliana

Todo espectacular
El hotel muy bonito y limpio.
Pero tienen varias partes que no abren los domingos y eso lo hizo un poquito aburrido.
Esperaba encontrar un domingo por la noche un poco más de vida nocturna.
El menú del restaurante del hotel que estaba abierto me pareció muy poco variado.
Creo deberían agregar un poco más de platos al menú y una variedad más amplia si solo van a tener esa opción de comida abierta los domingos.
El desayuno que estaba incluido me pareció muy rico.
El spa me encantó, ame todo de ahí,
Me realice un pasaje que me dejó caminando por las nueves.

Definitivamente volvería!

Family

8/10

Excellent

16 Apr 2026

Ronald

Amazing view. Clean and functional room. Spacious for new york.

Partner

10/10

Exceptional

14 Apr 2026

Tira

Clean room and great breakfast and staff.

Partner

10/10

Exceptional

12 Apr 2026

Steve

Everything was perfect love the place.

Partner

10/10

Exceptional

07 Apr 2026

Nestor

Very good

Partner

4/10

Poor

07 Apr 2026

Robin

The room had broken blinds that were never fixed, leaving us fully exposed to workers across the building. Zero privacy, terrible sleep. Shower barely worked and the tub wouldn’t drain. Room service was a disaster—forgot part of the order, showed up an hour later with the rest, then charged us twice. Valet is a complete mess: nowhere to pull up, no in/out privileges, and $100/day is absurd. Only positive was the gym, and that doesn’t make up for everything else. Absolutely not worth the price. Would not stay again.

Partner

8/10

Excellent

06 Apr 2026

Marco

The room seating area are all stained tables are scratched doesn’t give a vibe of five star hotel

The hallway to the rooms is all patchy with paint giving a hostile vibe

Family

8/10

Excellent

05 Apr 2026

Gregory

Views are amazing!

Partner

10/10

Exceptional

05 Apr 2026

helene

Beautiful hotel

Self

10/10

Exceptional

05 Apr 2026

Judy

Staff is friendly and very helpful! Rooms are very nice!

Self

10/10

Exceptional

02 Apr 2026

claudia

One of the best hotels in New York

Friends

10/10

Exceptional

30 Mar 2026

Aaron

Great stay. Had an amazing view. The staff was very friendly and helpful! Would definitely stay again. Not a fan of the elevator setup, but outside that, loved the stay!

Self

10/10

Exceptional

28 Mar 2026

Kelly Collins

Amazing service and friendly staff. Such a nice location and the views from our rooms were stunning. I highly recommend this hotel.

Family_with_children

8/10

Excellent

22 Mar 2026

ERIC

Great location and decent room in terms of size and furnishings. Clean and functional bathroom

Partner

10/10

Exceptional

19 Mar 2026

Lisa

The double room was quite large for NYC standards. It’s a great location off of 6th Ave so I’d say it was on the quiet side. The staff were friendly and helpful when needed. I would definitely stay here again.

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Faviel

First time in this hotel and definitely coming back.