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Grayson Hotel The Unbound Collection By Hyatt

New York City

30 W 39th StreetView location

9.2/10Excellent1,111 Reviews
Cleanliness9.4/109.4
Service9.4/109.4
Comfort9.2/109.2
Condition9.4/109.4
Amenities9.0/109.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Grayson Hotel The Unbound Collection By Hyatt

Attractively located in New York, Grayson Hotel has air-conditioned rooms, a fitness center, free WiFi and a terrace. The property has a bar, as well as a restaurant serving American cuisine. The property provides room service, a 24-hour front desk and luggage storage for guests.

The rooms at the hotel come with a flat-screen TV with cable channels and a safety deposit box. Featuring a private bathroom with a shower and free toiletries, certain accommodations at Grayson Hotel also feature a city view. All rooms have a desk.

An à la carte breakfast is available at the accommodation. Popular points of interest near Grayson Hotel include Bryant Park, New York Public Library and Macy's. LaGuardia Airport is 7. 5 miles from the property.

Read more about this hotelShow less

With a stay at Grayson Hotel in the Unbound Collection by Hyatt, you'll be centrally located in New York, steps from Bryant Park and New York Public Library. This hotel is 0.5 mi (0.8 km) from Times Square and 0.5 mi (0.8 km) from Rockefeller Center.

Stay in one of 296 guestrooms featuring Smart televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers.

Featured amenities include a 24-hour front desk, a safe deposit box at the front desk, and an elevator.

Popular amenities

Free WiFi
Dining services
Concierge
Gym
Smoking areas
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Parking height restrictions apply Noise-free rooms not guaranteed Professional property host/manager Pets allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Destination fee: USD 34.43 per accommodation, per night

    We have included all charges provided to us by the property.

  • You need to know
    • Children stay free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Parking height restrictions apply.
    • Cashless payment methods are available for all transactions.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards, debit cards, and cash
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Cashless transactions are available
    • Noise-free guestrooms cannot be guaranteed
    • Safety features at this property include a fire extinguisher
    • This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
  • Minimal age
    21
  • Optional fees
    • Nearby parking fee: USD 60.00 per night(984 ft away; open 24 hours)
    • Pet deposit: USD 150.00 per stay
    • Pet fee: USD 150.00 per accommodation (varies based on length of stay)
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    French

    Spanish

Nearby attractions

5th Avenue 0.2 km / 0.1 mi
Bryant Park 0.4 km / 0.2 mi
New York Public Library 0.5 km / 0.3 mi
Herald Square 0.5 km / 0.3 mi
Broadway 0.5 km / 0.3 mi
Macy's 0.5 km / 0.3 mi
Empire State Building 0.6 km / 0.4 mi
Times Square 0.6 km / 0.4 mi
One Vanderbilt 0.7 km / 0.4 mi
Grand Central Terminal 0.7 km / 0.5 mi
Rockefeller Center 0.8 km / 0.5 mi
Chrysler Building 0.9 km / 0.6 mi
Richard Rodgers Theatre 1 km / 0.6 mi
St. Patrick's Cathedral 1.1 km / 0.7 mi
Radio City Music Hall 1.1 km / 0.7 mi
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

No room details available for this hotel.

Guest reviews

What other guests saying about Grayson Hotel The Unbound Collection By Hyatt

9.2
Excellent
1,111 Reviews
Cleanliness
9.4 /10
Service
9.4 /10
Comfort
9.2 /10
Condition
9.4 /10
Amenities
9.0 /10
100 reviews shown
8/10
Excellent
20 Jul 2026
Jacqueline
Liked the provided toiletries, complimentary water bottles, comp umbrella on a very rainy day and the overall cleanliness of the room.
10/10
Exceptional
20 Jul 2026
Amy
I like to stay here when I visit NYC... It's clean, the staff is friendly and the location is perfect.
Friends_and_family Friends
10/10
Exceptional
19 Jul 2026
walter
The staff is extremely helpful and outstanding. Wonderful experience.
Partner
10/10
Exceptional
17 Jul 2026
Yitzchak
I had an exceptional stay at the Grayson Hotel!

These aren’t listed online, though you could request the following:

a mini fridge,
kettle for hot water,
airport shuttle service etc.

The team greeted and welcomed with genuine kindness and they were always there with a smile. The service was outstanding from check-in to check-out. It’s great for solo travelers, a great location, clean rooms, nice gym, and an extraordinary team. I just want to indicate these amazing staff members: Ian, Jasmine, Joshua, Michael, Shirley, Zack, & Nicholas.

Exceptional service is becoming increasingly rare, which is why this experience stood out so much. The team's dedication to guest satisfaction was evident in every interaction. They truly set the standard for what outstanding hospitality should look like. Thank you for the wonderful hospitality.

Isaac
Self
10/10
Exceptional
17 Jul 2026
Yitzchak
I had an exceptional stay at the Grayson Hotel!

These aren’t listed online, though you could request the following:

a mini fridge,
kettle for hot water,
airport shuttle service etc.

The team greeted and welcomed with genuine kindness and they were always there with a smile. The service was outstanding from check-in to check-out. It’s great for solo travelers, it's a great location, they have clean rooms, a nice gym, and an extraordinary team. I just want to indicate these amazing staff members: Ian, Jasmine, Joshua, Michael, Shirley, Zack, & Nicholas.

Exceptional service is becoming increasingly rare, which is why this experience stood out so much. The team's dedication to guest satisfaction was evident in every interaction. They truly set the standard for what outstanding hospitality should look like. Thank you for the wonderful hospitality.

Isaac
Self
10/10
Exceptional
16 Jul 2026
Brian
The room on the 16th floor was very very small. We had to turn to the side to walk around the bed.
10/10
Exceptional
15 Jul 2026
Chad
Great location, wonderful staff and clean room!
Self
6/10
Pleasant
14 Jul 2026
Juan
Not bad. Good central location. Cleaning staff didn’t bring items we asked for, and also left room unlocked one day after they cleaned. Some blood spots on sheets so hopefully we don’t get bed bugs. Better hotels nearby like Grayson
Family_with_children
10/10
Exceptional
11 Jul 2026
Rose
So nice and convenient location
Friends_and_family Family
10/10
Exceptional
11 Jul 2026
suray
Check-in and check-out were incredibly easy and hassle-free
8/10
Excellent
08 Jul 2026
Adolfo
Very easy check in and check out.
Family
10/10
Exceptional
03 Jul 2026
willie
Nice lobby, nice staff , the bar was minimal didn’t like the cocktail menu or did but that’s subjective
Friends_and_family Friends
10/10
Exceptional
01 Jul 2026
Angela
Loved the rooftop bar. However after 7:00pm they do not let anyone under 21 up there. Our kids are 17 and 15. It would have been nice after a long day of walking to go up there have a snack and relax before going to our room. I understand small children you don't want running around and screaming up there to kill the ambiance but let teens of guests staying at the hotel up there at least until 9:00 pm.
10/10
Exceptional
29 Jun 2026
Mackenzie
We came for our anniversary and the Pride March and had a fabulous time. The room was clean, quiet, and well maintained. The staff was extremely friendly and helpful. We would absolutely book here again.
Partner
4/10
Poor
28 Jun 2026
Marilyn
The room for the 3 of us was dark and small, more like a closet, with basic amenities.
Family
10/10
Exceptional
27 Jun 2026
Jasmine
The elevators are super slow but other than that and amazing stay.
Self
10/10
Exceptional
21 Jun 2026
Moises
All good
8/10
Excellent
20 Jun 2026
Leah
Hotel was very clean. Staff was remarkable, very attentive Pleasant and knowledgeable.
8/10
Excellent
20 Jun 2026
daryle
Great Staff!!!
Partner
6/10
Pleasant
19 Jun 2026
Marta
The location was great, disappointed about the hotel. Expected better accommodations for the price you paid.
Family
10/10
Exceptional
17 Jun 2026
Juan
👍
Self
10/10
Exceptional
16 Jun 2026
Tatiana
All good
Friends
10/10
Exceptional
15 Jun 2026
Tamar
Great location and beautiful rooftop. The room was slightly small for my taste and there was no where to put the suitcase. I expected to see more of the Empire state building as I booked a room with Empire view but I could only see it when I bent down or sat on the bed. Overall great experience. Will stay here again.
Friends
10/10
Exceptional
13 Jun 2026
Imani
The room was big and clean. The rooftop was gorgeous and it was also close to the subway
Friends
10/10
Exceptional
08 Jun 2026
Joshua
Fantastic service and bar.
Partner
10/10
Exceptional
08 Jun 2026
Jared
great spot!
Self
10/10
Exceptional
05 Jun 2026
Sybil
The hotel has a magnificent location. Super easy to walk to major attractions and metro stations. The breakfast was pricey but since the hotel is super well located you can grab something better at a more affordable price.

I do recommend it.
Family
8/10
Excellent
03 Jun 2026
Ashley
Great location would definitely stay there again
Family_with_children
8/10
Excellent
31 May 2026
Lisa
Furniture upgrades needed especially in roof top bar. Also Bartender we had didn’t make drinks very well but that was only one night. Overall staff was great, room was ok but no where to have suitcase open except on floor.
Friends
8/10
Excellent
28 May 2026
Robert
Great stay and perfect for a city break with my son. Property and clean, staff were helpful but the breakfast was over priced for what it was.
Family_with_children
8/10
Excellent
27 May 2026
Emma
Great chic hotel. Only bad thing to say was the elevators. They were incredibly slow - especially around check out. We waited 15 minutes and saw 4 elevators stop at our floor as we were trying to leave, and eventually had to take the stairs.
Partner
10/10
Exceptional
26 May 2026
James
As a first timer of NYC, I was extremely satisfied with this hotel. The location is excellent with quick access to N/W subway lines which take you most anywhere you’d want to go. The hotel appeared high end, had helpful and sincere staff at the front desk, the rooftop bar, and the ground floor restaurant. The view from the bar upstairs was breathtaking. The restaurant was delicious and staff was wonderful. The room was compact but well featured. The bathroom fixtures were modern yet timeless. The sink and shower flowed correctly without being clogged. The room was very clean. An umbrella was provided which came in handy to borrow during the rainy weekend. The elevators are fast and they have 3 always running. The rooms blackout curtains helped us sleep in well. The city view was a nice welcome to NYC. Will definitely stay here again.
Partner
10/10
Exceptional
25 May 2026
Tony
Excellent hotel. Staff were very informative, nice, and quick to assist. The location is an ideal spot, and is easy to get to. The lobbies and floor were clean and modern. The rooms were also clean and modern and staff were quick to assist with anything needed or issues. Also a bonus, the rooftop bar is right on top, showing a clear site of the skyline and city, with nice aesthetics inside. It was nice to be able to head back to the room right after :D
Family
10/10
Exceptional
25 May 2026
Marilene
I loved!
Family
10/10
Exceptional
24 May 2026
Natalie
Overall our stay was a 10/10. Only issue I had was the rooftop bartender would not acknowledge my credit. Other than that hotel was amazing!
Partner
8/10
Excellent
19 May 2026
Carolyn
The bar was good and well stocked. The breakfast was over priced and did not have a great selection of food.
Friends_and_family Family
10/10
Exceptional
19 May 2026
Rebecca
Very clean and beautiful design. While the rooms are not too big, the design mitigated the potential of feeling claustrophobic with mirrors and windows strategically placed. Loved the window separating the bathroom from the bed. When traveling, I like to stay in hotels that offer breakfast. The hotel had a restaurant in the lobby level that offer great breakfast options. I enjoyed it very much.
Friends_and_family Friends
8/10
Excellent
18 May 2026
Shahrzad
Convenient location,friendly and helpful staff.The rooms were rather spartan in terms of drawers side table etc. No coffee maker machine either.
Friends
6/10
Pleasant
18 May 2026
Ricardo
Overall, my stay was good and pleasant, but there were some unexpected extra charges. The price they charge to include breakfast only covers part of the buffet, which was not clearly explained beforehand. There was also a resort/property fee that I was only informed about at check-out. In addition, I was charged an extra $155 at check-out unexpectedly.
My suggestion is to be completely clear about all fees in advance. Also, if a rate says that breakfast is included, then it should be fully included, not only partially covered. Aside from these issues, everything else during the stay was good and enjoyable.
Partner
10/10
Exceptional
18 May 2026
Linda
One of our favorite hotels in NYC. Rooms are always clean and comfortable. Our workouts are important to us so we especially appreciate the well-equipped fitness room. The rooftop bar has our favorite view of the Empire State Building. Staff throughout the hotel are friendly and helpful. Neighborhood is quiet, feels safe, and is convenient to anything we wish to do while in town.
Friends_and_family Family
10/10
Exceptional
17 May 2026
Cheryl
I’m we were initially concerned about our stay as our room was supposed to be ready by 3, but as of 5:30/6, it was not. Thankfully, the rest of the time there was great. Room was clean and perfectly met our needs. Staff offered us a $50 restaurant credit for us having to wait so long for our room, which was fine. I’d rather have had a room credit, but was glad we got something. Staff was courteous and helpful. Location was perfect.
Partner
10/10
Exceptional
17 May 2026
Ronald
Great location, reasonable rates and friendly staff.
Partner
10/10
Exceptional
15 May 2026
whitney
We had a fabulous stay at The Grayson! Excellent location, comfy bed and amazing staff!
Family_with_children
8/10
Excellent
15 May 2026
Lawrence
Absolutely
Self
8/10
Excellent
12 May 2026
Ataja
The Hotel was awesome, the staff were amazing very friendly! And helpful. The room was nice and the view ☺️. The room was a little dusty that’s all and crumbs were on our room floor. Me and my fiance allergies were acting up just a little. And there were condiments left in the fridge from previous guests. Also I feel like we could’ve got a better room for the empire view the 26th floor was nice but it could’ve been better. Besides that everything was awesome also we were told we had became a hyatts member and would receive $50 food and beverage credit I didn’t receive it they charge my card for the beverages along with the hyatts membership water bottle that was provided in the room.
Partner
10/10
Exceptional
12 May 2026
Sara
Staff were amazing. Hotel is in a good location. Room amenities were good. Didn’t have tea making facilities but I believe you can ask for these (I think). Although between 7-9am you can get coffee to go from the restaurant. Would definitely recommend
Family
8/10
Excellent
09 May 2026
George
10 floor rooms ceiling unfinished.
Weird feel
Friends
10/10
Exceptional
03 May 2026
Daniel
Clean room, staff was real helpful when asking questions, rooftop was great relax
Family
8/10
Excellent
02 May 2026
Gregg
Clean, quiet room as promised.

Delicious dinner in restaurant.

Very accommodating with luggage storage before check in and after check out.

Instructions for luggage unloading were unclear. Do not stop or park on the green bike park, I got a violation for that!
Partner
10/10
Exceptional
27 Apr 2026
Tiffany
Very nice
Self
10/10
Exceptional
25 Apr 2026
MYOUNG GOO
Great location in Midtown.
Partner
8/10
Excellent
24 Apr 2026
Michael
Slow elevators - long waits
10/10
Exceptional
24 Apr 2026
Sandra
Very good location close to Macys, Empire State building and much more. Hotel is modern and in excellent condition. Staff were friendly, helpful and accommodating. Lovely roof top bar, great views and excellent buffet breakfast.
Friends
10/10
Exceptional
16 Apr 2026
Tayla
Great location, cute hotel!
10/10
Exceptional
14 Apr 2026
HELEN
The room with 2 double or queen beds was attractive but there was very little space to put anything, whether in the bathroom (one short 3-4\" deep shelf over the sink) or in the room (no dresser or other surface to place things on). But the view was very nice, and the place was very clean and I slept terrifically.
Friends
10/10
Exceptional
13 Apr 2026
Joseph
Nice place, very near business
Business
8/10
Excellent
05 Apr 2026
Alana
Good. Randomly small amount of surface space, and not enough lifts!
Family_with_children
10/10
Exceptional
03 Apr 2026
Lee
Best hotel I’ve ever stayed at in midtown
10/10
Exceptional
27 Mar 2026
beverly
didn't eat at the hotel
Partner
8/10
Excellent
23 Mar 2026
Jason
My view was of a dark alley. The room has mood lighting. I had to work from the hotel during the day and it wasn't very pleasant. The chair was uncomfortable and the desk was small. If I wasn't working this would have been a great room.
10/10
Exceptional
22 Mar 2026
Renee
The staff was friendly, hotel was great, with the exception of the very strong floral scent as you walk into the lobby. It’s a bit overwhelming.
The room was very clean and comfortable. We will stay again ( hopefully they tone down the air freshener)
Friends_and_family Family
10/10
Exceptional
20 Mar 2026
Mariajose
This hotel was beautiful. Very clean, every time we return to our hotel room, the room was tidied up very nicely. The check-in staff was very sweet and very patient answered all of my questions. And were very professional.. The location was excellent. I did not have a hard time getting anywhere around the city in Manhattan. I would for sure recommend it to anybody..
Family
8/10
Excellent
08 Mar 2026
Sarah
Room and hotel gym were really nice! Although you can hear the elevator whirring sound all the time even in rooms across the hall from elevator. $30 “resort” fee was a surprise ant checkout- it didn’t include any additional amenities.
Partner
10/10
Exceptional
03 Mar 2026
Yuval
Great hotel, great location
Self
10/10
Exceptional
24 Feb 2026
Chad
Great room and service.
10/10
Exceptional
24 Feb 2026
Fiona
Fantastic central location but still very quiet. Great-sized room by NYC standards and friendly reception staff. Highly recommend
Self
8/10
Excellent
21 Feb 2026
Katerina
Great hotel, good location - close to everything, hotel and rooms are very clean and staff is professional and attentive.
Partner
10/10
Exceptional
21 Feb 2026
Mitzi
The staff were very nice.
Partner
10/10
Exceptional
16 Feb 2026
Shavon
Staff were amazing. Clean smelling lobby and clean rooms
Leisure Partner
6/10
Pleasant
16 Feb 2026
Richard
Room was clean, no door man, bathroom in lobby dirty, reservation had high floor with view, was my birthday, got the 16th floor looking into another building. Rooms very small.
10/10
Exceptional
13 Feb 2026
Eleanor
Wonderful Hotel. Out of our way to stay there but the service and accommodations couldn't be better.
Friends_and_family Family
8/10
Excellent
08 Feb 2026
Julie
This is a typically tight hotel room in NYC. It was well-appointed and had all the basics covered -- comfortable bed, clean room, mini-fridge. But the elevator could be heard squeaking up and down at all times (had to ask for ear plugs and ran white noise on my computer to get to sleep) and there was a random $30 \"destination fee\" that was not acknowledged by Expedia or the hotel until it showed up on my portfolio upon checkout.
Leisure Family
8/10
Excellent
07 Feb 2026
LINDA
Room was as shown on the website however lacking in table surfaces for personal items.Ironing board became our entry console! Luggage racks were necessary to use, as our suitcase was our “drawer”. Beds comfy and room was quiet. Breakfast was excellent and staff super helpful and friendly. We would stay here again for a midtown location.
Leisure Friends
10/10
Exceptional
06 Feb 2026
Chloe
Clean rooms and friendly/helpful staff!
10/10
Exceptional
04 Feb 2026
Raylie
Great
10/10
Exceptional
04 Feb 2026
Shelly
The staff at the Grayson is amazing! Our server for breakfast gave us all the info on places to go, which subway train to take and where to eat for our day out. There was a driver waiting to take us to the airport. The room was clean, comfortable bed, and great view of the city. We will definitely be back again.
Friends_and_family Family
10/10
Exceptional
03 Feb 2026
Paul
Excellent location and excellent staff
Business
10/10
Exceptional
02 Feb 2026
Emilee
The staff was absolutely amazing and super friendly. They were able to get us checked in right away even though we were super early from check in. The rooms were very nice and modernized. Super clean and super comfortable. Can’t forget about the rooftop bar. Will be back 100%. BEST HOTEL!
Leisure Partner
10/10
Exceptional
29 Jan 2026
Ben
Wonderful location, lovely staff, beautiful room overlooking the empire state building. Can't wait to come back!
10/10
Exceptional
26 Jan 2026
Kara
AMAZING customer service and people in general across the entire staff. Fernando and management in the restaurant upon entry and the doorman were also phenomenal. This customer experience on top of the convenient location can not be beat! I will be staying there again.
Business_and_leisure Self
10/10
Exceptional
25 Jan 2026
Jennifer
Great hotel! Nice bar, room service, and particularly wonderful customer service from Joshua.
10/10
Exceptional
24 Jan 2026
Nenutzka
This hotel was super clean, and the staff was extremely warm and friendly. I’ve stayed in a LOT of hotels in Manhattan. This was in the top 3 and I will definitely go back.
Friends_and_family Family
10/10
Exceptional
24 Jan 2026
Rodrigo Miguel
Nice and friendly staff. Very clean. Good Service. Great Location.
Leisure Family
10/10
Exceptional
24 Jan 2026
William
Beautiful hotel! Service is second to none! Great location!! DEFINITELY RECOMMEND!!10+
Partner
8/10
Excellent
22 Jan 2026
Kin
Professionally and friendly staff
Business
10/10
Exceptional
16 Jan 2026
Celia
Great Location and the best Hotel Staff. Clean rooms with a great Rooftop Bar Restaurant and Lounge
What makes it so great is the staff who make everything easy for you to enjoy.
Business Self
8/10
Excellent
11 Jan 2026
TONI
Mostly...the shower had hair in it
Leisure Family
10/10
Exceptional
06 Jan 2026
Chasity
Will definitely book again. Location was everything.
Leisure Family
4/10
Poor
05 Jan 2026
Helen
Ok
Friends_and_family Family
8/10
Excellent
05 Jan 2026
Michelle
Great location! Super fast elevators! Tremendous views from rooftop bar! Room was nice and modern but the mattress was hard, lumpy and the linens, towels, and complimentary robe were all stiff and quite scratchy. A bit of fabric softener would go a long way. Reception staff was pleasant and helpful but we had trouble receiving the items we requested. We asked for non-feather pillows (on their list of available items) and it took 2 days to receive them. Also asked for 3 sets of towels but only received bath towels. Ordered room service once and the BLT toast was burnt, actually black on both sides. Picked up from the restaurant once but the risotto was so salty it was not edible. Also the cubby areas behind both bars were literally caked in dust and grime. Frankly, I expected more from a hotel in the Hyatt family.
Leisure Partner
10/10
Exceptional
03 Jan 2026
Frank
Great stay. The hotel was fabulous and so accommodating for our family!
Friends_and_family Family
10/10
Exceptional
03 Jan 2026
Daniel
Very clean, updated, and comfortable. Courteous staff and good location to walk to Times Square, Grand Central, and Empire State Building etc.
Friends_and_family Family
10/10
Exceptional
03 Jan 2026
Susan
Room was very clean and accommodating.
Friends_and_family Family
10/10
Exceptional
03 Jan 2026
Stephen
Manny on the front desk was a super star and always went above and beyond to help.
Leisure Partner
2/10
Poor
01 Jan 2026
rachel riley
Terrible room. Not room paid for
4/10
Poor
01 Jan 2026
rachel riley
Definitely no room upgrade. Wasted my money for 7 days In a room where I could not open our suit cases without tripping over them.
Leisure Family
8/10
Excellent
01 Jan 2026
Joseph
The hotel amenities were nice. The room was clean and the staff were very friendly. The few drawbacks were you could hear people walking and talking as they walk near your room and the shower constant dripping.
Leisure Family
10/10
Exceptional
01 Jan 2026
John
Clean and friendly
Leisure Family
10/10
Exceptional
31 Dec 2025
Jeanne
Yes
8/10
Excellent
30 Dec 2025
Jody
Hotel is clean, staff is helpful, location is great. Limited elevators makes for long wait times, especially during holiday party season.

Location & surroundings

Grayson Hotel The Unbound Collection By Hyatt
30 W 39th Street, New York City

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Grayson Hotel The Unbound Collection By Hyatt

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