Name: Embassy Suites by Hilton NewYorkManhattan Times Sq
Address: 60 West 37Th Street, New York, 10018, US

Embassy Suites by Hilton NewYorkManhattan Times Sq

New York Area - NY · United States

100 reviews shown

10/10

Exceptional

20 Jul 2026

Katherine

Yes

Partner

10/10

Exceptional

19 Jul 2026

Fantasia

Everything was magnificent from the time I checked in till the time I checked out!! KEANNA WAS ABOVE AND BEYYOOONND, Anything I needed she was there and she always addressed me by my last name “Ms. White”!! Manners out of this world, very funny and basically built a report to get to know me and then gave me great suggestions on where to go. She was able to get my room temperature adjusted because it was a little warm being that it was cut down to 68. Food was immaculate, the $30 credit was well used!! I will be coming back with my kids lol The views and balcony, it’s hard to explain it just invest and gone head get it lol you WILL NOT REGRET IT!!

Partner

10/10

Exceptional

19 Jul 2026

Alberto

Great property

Family

8/10

Excellent

16 Jul 2026

Jeanne

Staff are wonderful and extremely helpful. Elevators are very slow and during peak hours there are unusually long lines. The outdoor cinema is terrific as is the location. Food at “managers’ reception” and breakfasts is not as good as it used to be.

8/10

Excellent

16 Jul 2026

FNU Sandeep

Waiting for the elevators
Slightly cramped rooms though clean
Breakfast selection can improve
Location is excellent

Family_with_children

8/10

Excellent

16 Jul 2026

Tyrone

The hidden cost of $37 dollars a day that is added to your stay at the hotel that is not revealed to the customer until they are standing at the front desk checking in is very unprofessional and needs to be corrected.

Family

10/10

Exceptional

15 Jul 2026

Jaime

It's okay

Partner

10/10

Exceptional

15 Jul 2026

Martin

Loved the location, loved the room, loved breakfast… it was great for a couple’s getaway weekend!

Family

10/10

Exceptional

14 Jul 2026

Maribel

The breakfast was delicious with the omelette options and everything was served fresh. The breakfast area was small but I think that's common issue in most New York Hotels. Everything was still very organized and moved quickly with staff being pleasant and friendly.

The room was clean and spacious compared to others.

10/10

Exceptional

13 Jul 2026

Jessica

Elevators slow. Room was clean and location is great.

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Tre Ron

Great stay, city view room is worth it and best value

Partner

4/10

Poor

11 Jul 2026

Darrin

The hotel was mixed. The staff was extremely pleasant and helpful especially the facilities and housekeeping. The biggest negatives had to do with the property itself. The elevators can be terrible during peak hours. I literally waited over 10 minutes and it still never came. The facilities person was using the freight elevator and noticed us and said to come on and he took us down. A guest on our floor packed up his suitcase and went down the stairs 8 floors l. Next the room, the shower doors weren't aligned and therefore couldn't close all the way. Water got all over the floor. Day 2 I decided to fix it myself and discover it was off the tracks and it involved lifting the glass door. The bathroom is the smallest I have ever seen at an Embassy Suites. The door clears the toilet by less than an 8th of an inch. Not kidding. Also the trash cans in the rooms are tiny. Bringing food back late at night forces guests to either leave it outside their room or go down to the lobby to dispose. Honest opinion is that the room probably suffices for 1 person. More than that good luck.

Partner

10/10

Exceptional

11 Jul 2026

Lisa

room was nice and clean. great view. loved the outdoor movie theatre with fresh popcorn for sale. excellent breakfast. it was a record breaking hot weekend and our neighbors A/C went out, but they were promptly moved to another room. great breakfast and evening reception with snacks and drinks. My go-to hotel in NYC.

Friends

10/10

Exceptional

10 Jul 2026

Maria

From the moment we walked in we were well taken care of. The room was extremely comfortable. The breakfast was as delicious and had many great options. If you are looking for a hotel that put you in the middle of it all this is a great choice. My grandson love how we could walk to most of where we wanted to go. I love that everything was clean. The staff made us feel like we were VIP. Great for business travel or for families. We definitely will be back soon!

Family_with_children

4/10

Poor

10 Jul 2026

Jason

Charged me a 30$ fee each day for some dinner I was never able to attend because I was not at the property. No way to take it off my bill, there is a huge construction project going on and pulling in and out w my car was absolutely the worst. They didnt have anyone from the hotel keeping the 2 or 3 parking spots open for checking in and out. The front desk was amazing. The breakfast staff was as well. But I would never stay here again because of the hidden fees, thats not cool w me.

4/10

Poor

10 Jul 2026

Athenia

I always stay at the Embassy anywhere that I travel. My stay here was not the same that I experience everywhere else. First they gave us the wrong room we paid for a city view. One of the female staff at the front desk did not try to assist she was nonchalant about it. Expedia called and told them as well that I paid extra for a city view still nonchalant. My family and I made the best of it. Also the air is the room was not blowing cool due to the filters being filthy. Also my sink was backed up it was alot going on. When it came to breakfast that was the best part. I love the Embassy so maybe my next trip to NY will be better.

Family_with_children

10/10

Exceptional

09 Jul 2026

Dzianis

The hotel is perfectly located and well maintained. The room was spacious and clean, with two large windows overlooking the New York skyline. We were given a room on the top floor and the views were tremendous. The room had everything we needed for a one-day stay, and we were also allowed to check in early without having to pay a fee. The body wash smelled delicious, as did the shampoo and conditioner; I regret not asking the staff where I could buy them for myself 🙈 The 5 p.m. reception with drinks and appetizers was also a nice touch to our stay.
The only downside was breakfast. There were lots of options like yogurt, granola, fruit, bagels, and cereals, but there was definitely a lack of substantial items like ham, boiled eggs, sausages, and fresh-cut veggies. The only things we were able to find were omelets and scrambled eggs, but there were no options to top them with veggies or proteins.

Family

10/10

Exceptional

09 Jul 2026

Karolina

Toilets and room was very clean, very close to Empire State building and subway.
I would recommend this hotel for sure!

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Humberto Beltran

Amazing place! Staff was very friendly and helpful! Very clean, and was walking distance the center!

6/10

Pleasant

08 Jul 2026

Katie

Room was nice but bed was hard. Also very little water pressure.

Family

10/10

Exceptional

08 Jul 2026

Léonardo

Great place to stay

10/10

Exceptional

07 Jul 2026

Giovana

My stay at the Embassy Suite, was excellent. My favorite part was the free delicious breakfast, complementary evening beverages and perhaps location, short walking distance to everything.

Friends_and_family Friends

10/10

Exceptional

07 Jul 2026

Karen

The staff was very helpful and friendly. We loved how quiet our room was, it was virtually soundproof and far away from the elevator. The AC was not too cold or loud, which is often a problem at hotels. Having breakfast included was important for us to get a good start in the morning. And the snacks around 5pm were perfect at the end of the day to revive us before going out for dinner around 7pm.
We had a kind bed for two people, and a full size pullout couch which was fine for a college student.

Family_with_children

2/10

Poor

06 Jul 2026

Shatierra

I had a very disappointing stay at the Embassy Suites by Hilton New York Manhattan Times Square. Upon arrival, the elevator was broken, and we were forced to use the stairs for the entire duration of our trip, which was incredibly inconvenient. The room was also unacceptably dirty, with issues ranging from the bathroom to the bedding. Furthermore, the breakfast quality was poor; the same cold, old potato wedges were served every morning, and the omelets were consistently overcooked. To make matters worse, the front desk staff were dismissive and rude. I would not recommend this hotel.

Friends_and_family Family

2/10

Poor

06 Jul 2026

Vedia

They lie on website no rooftop the charge my credit card unheard of fee

6/10

Pleasant

06 Jul 2026

Sammy

My stay at Embassy Suites was good. I would have given it a higher if it wasn't for 2 things:

1. The elevators were slow. I had read previous reviews regarding the elevators and it seems like things didn't change. Please do something about. Don't just say you are looking into it. Actually do it.

2. On the website and on the information paper I received when I checked in it stated there was a business room with computers. When I went to use the business room, I didn't see anything. I asked one of the hotel clerks about, they came and said they had gotten rid of it. False advertisement. You need to update website and disclose this.

It's a shame because the room was good, breakfast was really good and fitness center was great.

Self

6/10

Pleasant

05 Jul 2026

Jodi

Facility was under construction, dining area very small and staff were just fair.

Family

10/10

Exceptional

05 Jul 2026

Brianna

Beautiful, affordable room with an incredible view on the 37th floor - didn't even pay extra for a high floor! Great amenities, free breakfast, drink vouchers at the bar, and excellent water pressure. Hard to beat.

Self

10/10

Exceptional

05 Jul 2026

Benjamin

Clean room. Helpful staff. Very good breakfast.

Family_with_children

10/10

Exceptional

01 Jul 2026

Shantell

From the moment we walked in it felt so welcoming. The staff was helpful, kind and went out their way to help us. Definitely coming back.

Family_with_children

6/10

Pleasant

01 Jul 2026

Susan

The \"room with a view\" was meh...We had to look sideways out of the window to see the Empire state building. Three of us ended up sleeping in the king bed because the pull out couch bed was terrible. Room was pretty small. It was nice having a happy hour every evening. The front was under construction (but what isn't in Manhattan!). If I were to do it again, I would have saved the $200 extra per night for the \"view.\"

Family

8/10

Excellent

01 Jul 2026

Claude

All good

Friends

10/10

Exceptional

30 Jun 2026

Alyssa

Excellent location, the staff was very friendly and never had any issue while staying there. I will say that this was the first Embassy that the beds were not as comfy or soft as other locations I’ve stayed at. They were a little too firm, but the breakfast buffet and happy hour is always a plus and was great! I definitely will stay here from now on

Self

10/10

Exceptional

29 Jun 2026

Mélanie

Le personnel était très accueillant et sympathique. L'hôtel très propre et le ménage très bien fait. Le déjeuner est inclut et c'est vraiment très bon. Arriver avant 8h au déjeuner car il y a beaucoup de gens, mais s'il n'y a plus de place pour s'asseoir il y a une autre salle au troisième étage. Il y a un happy hour de 5h à 6h30 et deux consommations gratuites et collations sont offerts! L'hôtel est bien insonorisé et très calme la nuit malgré qu'il y a vraiment beaucoup de gens. Je recommande cette hôtel sans hésitation!

Partner

2/10

Poor

29 Jun 2026

Dmytro

Subject: Request for Full Refund – Misrepresented Room

I am requesting a full refund because the room I received was not the room that was advertised and sold to me on Expedia.

I specifically booked and paid extra for the Junior Suite with Empire Skyview. The listing clearly showed a bright, spacious room with multiple large windows and an impressive view of the Empire State Building. This advertised view and room layout were the main reasons I chose this room and paid a premium price.

However, when I arrived, I was given a completely different room. Instead of the spacious room shown in the listing, I received a much smaller room that felt extremely cramped. The room had only one small window instead of the large window layout shown in the advertisement, and the famous Empire State Building view that I paid for was not provided.

The room I received looked nothing like the one displayed on Expedia. It felt more like a small enclosed room than the premium suite that was advertised. This was a material difference that significantly reduced the value of my stay.

The photographs I have attached clearly demonstrate the difference between the advertised room and the room I actually received. I relied on Expedia's listing when making my purchase, and the accommodation provided did not match that description.

Because the room I received was materially different from what was advertised and paid for, I believe this constitutes a misleading listing. I respectfully request a full

6/10

Pleasant

28 Jun 2026

Stewart

Breakfast was chaos . Very busy no tables. Limited choice

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Sarah

This is the best hotel I have stayed at in NYC. The parking garage they suggested I park at is attached to the hotel so didn’t have to walk in the street with luggage. The hotel is extremely clean and room was great. The breakfast was amazing and I haven’t had a free buffet like that in a NYC hotel before! Plus you get 2 free drinks at an evening lounge. This is my new NYC hotel from now on!!

Family

2/10

Poor

28 Jun 2026

Jules

I took a bigger room with a nice view, but the A/C was not working properly. I called the staff they came and fixed it, couple hours later it stopped working again. Image the heat

Friends

10/10

Exceptional

28 Jun 2026

Lynda Elaine

This hotel is conveniently located close to multiple subway lines and Penn Station, ESB, MSG and others.

The breakfast was amazing and the staff hustled to make sure everyone was taken care of.

They had a movie club on an outdoor mezzanine that was unexpected and the hotel was very quiet.

Best employee - ADAM at the concierge desk. He went above and beyond and was so fun and welcoming. He truly made it feel like home. 5 starts Adam.

Partner

10/10

Exceptional

27 Jun 2026

Gustavo Gabriel Moncayo

Breakfast was fabulous, near everywhere we wanted to go. The staff was very helpful. The only minus was elevators, that took a long time

Family

8/10

Excellent

27 Jun 2026

cesar

Great location.

Family_with_children

2/10

Poor

27 Jun 2026

Wilma

Partner

6/10

Pleasant

27 Jun 2026

Gavin

Hotel was crazy busy. People standing in hallways to eat breakfast because there was nowhere to sit.

The resort fee bar voucher is a scam; drinks at the bar are some of the most expensive I’ve ever seen in an average quality hotel.

Fridge in the room was low quality. AC did not work effectively. I will not stay here again; there are several hotels in the area at a similar price which are better operated.

Friends_and_family Friends

6/10

Pleasant

26 Jun 2026

Marie

This hotel is a good value for the price and an excellent location if visiting Midtown, Times Square, Bryant Park.
The complimentary breakfast -it was a well-planned menu with different daily spread. They also had a chef staff on hand making omelets to order.
We stayed in a king suite with sofa sleeper, which were comfortable. No elevator issues, which is a plus for a Midtown hotel. They also offer a complimentary happy hour in the early evening (2 drink coupons pp, with snacks), which was a nice surprise on our first day of arrival.

My only tip is to reserve a room that is NOT on the third (Skylawn). Third floor hosts a lounge that plays music into the wee night, which light sleepers could find annoying. I’d definitely consider staying here again but on the higher city view floors.

Family

6/10

Pleasant

26 Jun 2026

ALYSSA M

The breakfast and happy hour amenities are nice but the room was dirty. When we arrived, the soap containers were empty and the room was not cleaned well (dirty fridge, bathroom, and floor). Housekeeping did not come the next day and when we asked if someone could come, we were told that they would come but never came. I stayed in this hotel once before and the rooms were slightly cleaner but not the best.

Family

10/10

Exceptional

25 Jun 2026

richard

Good location, away from tje craziness of Times Square.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Ramon

Well trained/service oriented staff. Excellent location. Breakfast a definite plus.

Family_with_children

8/10

Excellent

24 Jun 2026

Zahra

Family_with_children

8/10

Excellent

22 Jun 2026

Leopoldo

Everyone was very helpful. But beware of the bar area Maka was not helpful she was mean and not friendly towards others customers.

Friends

10/10

Exceptional

22 Jun 2026

Anthony

Excellent hotel. Fantastic location.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Debra

A real respite in a busy city! This hotel is centrally placed for everything. The breakfast could get a bit crowded but the food was good and wide variety. We appreciated the nightly receptions too. Two free drinks and snacks which is a great deal. The bed was very comfy and all the staff were friendly and eager to help.

Friends_and_family Friends

6/10

Pleasant

22 Jun 2026

Sharelis

The floor was sticky, the iron ruined a new shirt maintenance only change the iron and a K18 I had in my cosmetic bag disappeared

Family_with_children

10/10

Exceptional

22 Jun 2026

Sherman

The $30 daily room credit

6/10

Pleasant

21 Jun 2026

Justin

I was not thrilled about the hotel not actually being in Times Square, it was close but not in the heart. Also the curtains did not fully keep the light out so at 5 in the morning the room was completely lit up and made it hard to sleep.

Partner

6/10

Pleasant

21 Jun 2026

Nisha

Good hotel, small rooms. Can improve service

10/10

Exceptional

21 Jun 2026

Nicole

Hotel was magnificent. Service was great, hotel was clean and the amenities were wonderful. Free drink tickets, happy hour, and a credit at the bar. They even had my favorite wine which is a very hard find! The location was perfect too! I will absolutely return here!

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Valeria

Thus stay cane with many perks with a good selection for breakfast, the cocktail hour was ok but free. Also the staff was accommodating to our needs. Will definitely book again.

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Marlyn

Muy rico desayuno y el personal muy atento!

Family

10/10

Exceptional

19 Jun 2026

Katyana

I loved the room, specially because is no carpet on it and how we can dim the lights! Restroom was big and comfortable and the breakfast was really good!

Self

10/10

Exceptional

19 Jun 2026

Ricardo

Great breakfast!

Family

6/10

Pleasant

18 Jun 2026

Brandon

Everything was good but room 1808 which I had with my wife , the air conditioning was very poor it needs to be look at

Partner

10/10

Exceptional

17 Jun 2026

Andre

Great location, great staff, really nice breakfast. Perfect for a short vacation in NYC

Partner

10/10

Exceptional

17 Jun 2026

Harriette

Amazing stay!
The extras they provide were such a bonus and the beds were to die for!

Partner

10/10

Exceptional

15 Jun 2026

Lisandra

Excelente

Friends

4/10

Poor

15 Jun 2026

Amandeep Singh

I called the hotel in advance to request a high-floor room and was assured that my request would be accommodated at check-in. Unfortunately, upon arrival, I was informed that no high-floor rooms were available and was assigned a room on a very low floor, just two levels above the breakfast and snack area.

This was both disappointing and frustrating, especially since I was traveling with my spouse and young child. To make matters worse, the room's window faced a large wall only a few meters away, leaving virtually no view or natural openness. The experience genuinely felt like spending five days and nights in a confined space.

The staff suggested that I return to the front desk before 10:00 a.m. on Sunday to see if another room became available. However, anyone traveling with family understands how impractical it is to pack up and relocate after already settling in and unpacking for a multi-night stay.

I stayed for five nights, and based on this experience, I would not choose this hotel again.

I also got the impression that reservations made through Expedia are treated as a lower priority compared to direct bookings. While I cannot confirm whether that is the hotel's policy, it certainly felt that way given how my room request was handled.

Family_with_children

8/10

Excellent

15 Jun 2026

Eileen

The room was a little tight, but the cleaning staff was amazing. Elevators were slow, breakfast was good, cocktail hour snacks were okay, but room was very quiet and comfortable. I would stay here again.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Lori

Great free breakfast in the morning and cocktail hour with appetizers. The rooms are small but that's New York City, especially in the midtown area. Within walking distance from Times Square, Empire State building and Broadway theaters. We did have a view of the Empire State Building, but I wouldn't recommend paying extra for that as you have to stand right in front of the window and look to the left to see it. Also the elevator takes a little bit of time, so I would request lower rooms next time and avoid the elevator wait by taking the stairs.

Friends

8/10

Excellent

15 Jun 2026

Vianca

Good breakfast
Excellent location

10/10

Exceptional

14 Jun 2026

Anita

I found the staff very helpful and quick to respond. Property is well located for theater and shopping. Excellent breakfast selection and the 2 free drinks and snacks at 5pm were very welcome. Room was clean. Basic amenities included, shampoo, conditioner, body wash and lotion in large pump bottles. Nothing else. I had to request hair dryer but it was delivered within minutes. Overall excellent stay and would definitely stay there again.

Friends

10/10

Exceptional

13 Jun 2026

virginia soledad

Excelente seevicio.

8/10

Excellent

12 Jun 2026

James

Breakfast

Family_with_children

10/10

Exceptional

11 Jun 2026

Heidi

The breakfast was great but super busy and congested. Normal for NYC! If you go early or late, it is much better. Didn't use happy hour, but was credited $30 for the bar/food daily so that was nice. Great bartenders and staff was helpful. There is a terrace showing movies that we also didn't use but seemed great for families! We love staying at Embassy Suites no matter what the city! The concierge arranged a ride to the airport that was luxury and much cheaper than a taxi or uber.
Thanks Embassy! Can't go wrong with any Hilton property in my view.

Partner

10/10

Exceptional

10 Jun 2026

Arous

Great location.

Family

8/10

Excellent

10 Jun 2026

Pete

Hotel was clean rooms are small but that’s to be expected in Neey York city

Family_with_children

10/10

Exceptional

09 Jun 2026

larry

Room Small and the breakfast was great.

Partner

8/10

Excellent

08 Jun 2026

Veronica

The breakfast was amazing! The only thing I did not like about this property is there was really no parking! The staff for the most part was very friendly and accommodating!

Family_with_children

10/10

Exceptional

08 Jun 2026

Blair

Breakfast was ok

Business

10/10

Exceptional

07 Jun 2026

Michael

By far the best hotel accommodations we have stayed at in the Manhattan area. The room and public areas were spotless. Quiet room air conditioning were greatly appreciated. I highly recommend this hotel for NYC visits

Partner

10/10

Exceptional

06 Jun 2026

karen

Great location. Slow elevators.

Family

10/10

Exceptional

05 Jun 2026

Connie

I loved the breakfasts. Lots of good food. The room was very clean-maybe small for some.

Self

10/10

Exceptional

05 Jun 2026

Claudia

Family

8/10

Excellent

04 Jun 2026

Elisha

Property is in the city very convenient in location and price

Self

8/10

Excellent

01 Jun 2026

donna

I enjoyed the breakfast and the daily happy hour that the site provided to guests.

Partner

10/10

Exceptional

01 Jun 2026

Tiffany

The location was excellent. The service was excellent. The breakfast, at first, was meh. I'm someone who likes clean food options, and they were extremely limited. However, they do have an option for MTO omelettes, and that saved everything. All good.
Worth noting is luggage will only be held until 2pm on the day of checkout.

Self

4/10

Poor

31 May 2026

Mher

Breakfast is terrible and almost the same every day

Family

6/10

Pleasant

31 May 2026

Bozena

Good location ,but the room and the bathroom are extremely small and need some TLC.

Family_with_children

4/10

Poor

30 May 2026

Breena

Don't recommend this hotel. The beds are uncomfortable, pillows are flat, walls are extremely thin. I could hear the people next door turning on and off their light switch and open and close their bathroom door. I could hear conversations like they were in my room. They were not loud, just there is absolutely no sound proofing. The front doors also had about a 2 inch gap which means you can hear everything going on in the hallways. I heard people go in and out from their rooms and elevators even though I was the furthest room away from the elevators. You will hear sirens every 15 minutes outside. Good luck to you unless you are a very heavy sleeper, you will get woken up several times at night.

If you are immune compromised and have to mask in crowded places, be prepared to be harassed by staff and guests staying there. Kitchen manager didn't deliver my breakfast omelet because I wouldn't eat in the crowded restaurant dinning.

Be prepared for a $30 nightly fee to require you to spend money on hotel food. The front desk also only holds luggage until 1pm. After that, you are on your own. I was happy to leave this place.

Self

6/10

Pleasant

29 May 2026

Jessica

The rooms were clean. The proximity to everything was perfect. The only issue I had was the elevators. There are 3 elevators and they all didn’t seem to be working at the same time. We waited some times 15 -20 for the elevators to arrive.

Self

10/10

Exceptional

28 May 2026

Tondalaya

breakfast and 5pm evening drinks was great

Family

10/10

Exceptional

27 May 2026

Love

Me encantan los embassy suites

Friends

10/10

Exceptional

27 May 2026

Bill

The staff was excellent, the room clean and fresh, and the location was ideal!

Family

10/10

Exceptional

25 May 2026

Amy

Great location, friendly staff, we had a comfortable room to retire to after exploring the city!

Family

10/10

Exceptional

25 May 2026

Lorna

Good continental breakfast!

Family_with_children

4/10

Poor

23 May 2026

Flavian

What I did not like was a elevator three of them was right next to my room and I heard every time the elevator went up and down, and the curtains in the room did not darken the room. My , widow was over outdoor theater, so the lights from the theater was coming into the room. i’m not quite sure but I think they turn the lights off about one to 2 o’clock in the morning and still didn’t make it dark enough. The buffet was the best part of my staying at that hotel.

Partner

10/10

Exceptional

21 May 2026

Kelly

Great location. Clean and well run. Great breakfast! Would stay here again.

Self

10/10

Exceptional

21 May 2026

Saurabh

Good breakfast and evening snacks,

Family_with_children

8/10

Excellent

20 May 2026

Nicholas

We were here for a few days as a family tagging along with my hubby on his work trip. Location is excellent. The rooms are small but we made it work since it was just to sleep/shower and we were out and about most of the day. Bathrooms are TOO tiny and need more hooks to hang clothes on. The hotel is nice/clean overall. But there was just too many people for the amount of elevators they have (you literally will wait 5 min to get on one) and the breakfast dining area is chaos also, as it is way too small to accommodate the ~34 floors of guests. Hard to find a spot to sit. Breakfast was a great selection for everyone though.

Family_with_children

8/10

Excellent

20 May 2026

Belinda

Staff is very welcoming and attentive, always happy to help, always pleasant. I really appreciate the breakfast with omelets cooked to order, hot oatmeal, and fresh fruit.

Self

8/10

Excellent

19 May 2026

Tony

Breakfast was good with fresh eggs, pancakes, fruit, yogurt, and omelet bar. Cocktail happy hour was a lil short, could be longer. There is scaffolding out front just like 80% of downtown has and there is work being done but it did not become obtrusive in any way. Rooms are very small compared to other Embassy Suites but it NY city. Staff at the check-in counter could use some additional customer service training. Avg to below avg customer service. Antonio from the Engineering Dept was a star for us by getting our door locked fixed so quickly.

Friends

10/10

Exceptional

19 May 2026

Mahsa Alsadat

The food was amazing. Clean.

Self