Embassy Suites by Hilton NewYorkManhattan Times Sq

United States , New York Area - NY
New York, 60 West 37Th Street
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100 reviews shown

10/10

Exceptional

11 Mar 2026

Donisha

Everything about the experience was awesome.

Partner

8/10

Excellent

10 Mar 2026

Niyah

The room was clean. Staff was very nice, but the only downside is breakfast. The selections are very slim and could be better.

8/10

Excellent

10 Mar 2026

Kayla

Small rooms. Not enough space to store our luggage

Family_with_children

6/10

Pleasant

09 Mar 2026

Nicole

Room is small, but that’s expected for New York. Would have liked some drawers to unpack into as we had no room to leave the suit cases out. Condition of the room was ok but not great. There were a lot of dents and dings in the furniture, but the bed was comfortable. Shower was clean but bathroom mirror had a big old glob of someone else’s toothpaste left behind.

We had a problem Friday and Saturday night with noisy neighbors. The hotel staff did address this to our satisfaction. Our room key kept demagnetizing. That was frustrating. The daily breakfast was nice and had good selection but the omelette bar was not good.

Friends_and_family Family

8/10

Excellent

09 Mar 2026

Siddhartha

Clean room

10/10

Exceptional

08 Mar 2026

Akohi Justin

Best hôtel for Family !
Le staff fait un excellent travail !

Friends_and_family Family

8/10

Excellent

08 Mar 2026

sevak

Very good location close to every place, staff was very nice and friendly the room and quality of staff was not good little old and damaged.
But overall its nice place

Family_with_children

8/10

Excellent

06 Mar 2026

Nicole

Great Location !

Family

8/10

Excellent

06 Mar 2026

Laurie

Friendly, helpful staff; hotel is undergoing renovation, so some scaffolding and a temporary entrance; room was clean and comfortable; walls are thin, especially as we had a connecting room, so could hear our neighbor’s phone conversation, shower and shaving the first night.

6/10

Pleasant

03 Mar 2026

Meral

Rooms were small and had lots of damage — there was mold under our desk wall and broken door in our bathroom. The front desk was kind though. Weird $30 resort fee for them to credit and have you use towards any food and snack. Our room was right next to the elevator which was very loud

Partner

10/10

Exceptional

02 Mar 2026

Akohi Justin

Perfect hôtel for Family !

Friends_and_family Family

10/10

Exceptional

02 Mar 2026

Nina

Staff are very accommodating. Walked in to leave my bags for the day since our flight landed early but was surprised by an early check in. I loved the breakfast and the evening complimentary drinks. I would stay here again if I come back to NYC!

Friends

8/10

Excellent

02 Mar 2026

Jesus

Good Breakfast. Property in the middle of everything.

Family_with_children

8/10

Excellent

02 Mar 2026

Francis

Excellent location, very nice staff and a lot of shops nearby.
Very good choice.

Partner

6/10

Pleasant

01 Mar 2026

Kayla

Too small. Dining room was too cramped.
No coat hangers in the room

Family_with_children

10/10

Exceptional

28 Feb 2026

Kim Thuy

We showed up with our room have not been cleaned well, but once informed, they sent someone right up to our room to finish.

8/10

Excellent

28 Feb 2026

Chandra

Staff was very friendly.

Family

4/10

Poor

25 Feb 2026

cindy

I was extremely disappointed with my recent stay at Embassy Suites. This was definitely not Hilton standards by any means.

I had reserved a city view with a king bed since I was sharing the room with my daughter. Instead, I was “upgraded” to a balcony view with a queen bed. While the view of the Empire State Building was beautiful, the room downgrade in bed size was inconvenient and not what I paid for.

The most concerning issue was the bench at the end of the bed that converts into a sleeper couch. It honestly looked like it had been picked up off the roadside — it had visible, disgusting stains all over it. It did not appear clean or properly maintained, which is completely unacceptable.

Yes, the skyline view was nice — but let’s be honest, it’s winter in New York. No one is standing out on a balcony in freezing temperatures to make up for a smaller bed and stained furniture.

Overall, this experience was extremely disappointing and far below what I expect from a Hilton property.
How do you comp for this inconvenience when the price is so high for something I didn’t get?

Family

2/10

Poor

23 Feb 2026

Eoghan

Room not cleaned on a daily basis. Had to request fresh towels each day. The room was dated the only closet for clothes was in the bathroom and the safe was also in the bathroom

Partner

6/10

Pleasant

22 Feb 2026

Rebecca

Good location made it easy to get to all the laceThe hotel is under renovations which was fine but the service wasn’t great.

8/10

Excellent

22 Feb 2026

Kayla

It was clean

Self

10/10

Exceptional

21 Feb 2026

Patrina

Clean room and wonderful staff.

6/10

Pleasant

20 Feb 2026

Mia

I really hesitated, giving this hotel three stars, but I did only because of the location and complementary breakfast. Some of the staff were amazing others not so much. We had three people in the room, but housekeeping only gave us two towels. Luckily the linen cart was in the hallway everyday except one. I went to the front desk around 8pm and requested another towel, and she said, someone will bring it to you. 20 mins later I called housekeeping. She told me they didn’t have any clean ones, but when they did they would bring them to me. Never got one that night. Luckily the next morning the linen cart was in the hallway. They were aware of the elevator issues they were having, but did not bother to tell me about it at check-in. Being on the 12th floor with elevator issues is not fun! I normally rebook my hotels, but this one I won’t!

Friends_and_family Family

10/10

Exceptional

19 Feb 2026

Garrin

Everything was great as always

Friends_and_family Friends

8/10

Excellent

18 Feb 2026

Vanria Vestra

Great breakfast, convenient location room clean

Business Family

10/10

Exceptional

18 Feb 2026

Jamie

Overall, I think it was an outstanding trace and location for us. We don’t mind walking and it really did the job of having space, amazing food, a little bit of extra maintenance needs around the brand new and or updated shower areas. Several of our rooms had leaks, but they were right on it but as soon as we checked out.

2/10

Poor

17 Feb 2026

Jenny

I travel for a living and this was one of the worst hotel experiences I have had. I booked an Empire State Building view room for 3 adults with a king bed and a pull out sofa. We got put in a room with a double bed and had to wait, exhausted from traveling, to get put in the right room. They finally downgraded us and refunded me $200. Some of the staff was rude but I would imagine it’s because the entire place is run poorly and they are tired. The construction caused major issues with the elevator. Our toilet was broken. And I paid $600 a night after the discount. I will never return to this hotel.

Family

6/10

Pleasant

17 Feb 2026

pablo

The hotel is well located, good breakfast, rooms are big for Manhattan.
However the reason of the 3 stars is the nightmare of the elevators, you need to wait for ever going down or up, with even worse delays at peek times. (Check in, out, breakfast and happy hour).
Breakfast eventhough is very good, the amount of people make it complicated

Family

8/10

Excellent

17 Feb 2026

Jamie

The front desk staff, the restaurant staff, and the breakfast staff were all impeccable and well trained. The lobby, hallwaysand the entire environment is beautiful. We would definitely recommend recommended for future stays, especially if you’re OK with a short walk to Times Square or Broadway..

Business Friends

10/10

Exceptional

16 Feb 2026

Matt

Room was clean and comfy, with an excellent view of the city.

Partner

4/10

Poor

16 Feb 2026

Williamson

Same breakfast every day bed not comptable

Leisure

8/10

Excellent

16 Feb 2026

Meagan

The included breakfast was a great bonus. Room was clean

8/10

Excellent

15 Feb 2026

Tina

The rooms were very clean, staff was nice, the breakfast and the complementary happy hour was excellent!

Business Friends

6/10

Pleasant

13 Feb 2026

May-Ange

Postive: breakfast had variety, staff was helpful, close to a lot of things, walkable location. Loved the reusable dinning cutlery, plates and cups. Would be even nicee if they could do waste sorting.

Negative: Room needs to be updated, you could see by the furniture that the hotel has a lot of traffic. Elevators take a lot of time to arrive especially during peak hours.

Leisure Friends

10/10

Exceptional

11 Feb 2026

Lamar

Great customer service. From the front desk to the housekeeping.

Leisure Partner

10/10

Exceptional

10 Feb 2026

David

Very nice room. Elevator issues. Great breakfast.

10/10

Exceptional

10 Feb 2026

Paul

Great room and location

Leisure Partner

8/10

Excellent

09 Feb 2026

Mesi

Staff was great. The free reception was also and the breakfast options. One elevator was out so this was not good

Leisure Family_with_children

2/10

Poor

09 Feb 2026

Lynne

Terrible facility. Stained bed linens, broken curtains, only 1 of 3 elevators working to service entire hotel & employees & MANAGEMENT don’t care about service.

8/10

Excellent

09 Feb 2026

Shayla

Staff was very kind and attentive! The room was lovely and super clean, and the complimentary breakfast is always a plus.

Friends_and_family Friends

10/10

Exceptional

09 Feb 2026

Roosevelt

Everything was perfect

Business

8/10

Excellent

08 Feb 2026

Steve

Location great, room great. Breakfast was good. Elevators are terrible. Took 45 minutes to get myself mother inlaw in a wheelchair and my wife down to check out. I had to walk down and ask staff to come and try with mantinance elevator. Still took 20 minutes

8/10

Excellent

08 Feb 2026

James

Very nice staff and helpful all around. Hotel was under EXTREME renovation top to bottom, inside and out. 39 floors and 1 functioning elevator. You WILL wait 20 minutes for an elevator or take the stairs. Limited drink options, so bring your own. We would love to return after the renovations are complete as it is an excellent location near everything you would need to get to to make your trip as excellent as it could be!

6/10

Pleasant

08 Feb 2026

Nicole

There was an elevator out of service so it took upwards of 10 minutes to go up or down.

Friends_and_family Friends

10/10

Exceptional

07 Feb 2026

Guillermo

Excellent 👌

Leisure Family

6/10

Pleasant

05 Feb 2026

karim

Hotel needs a little renovation but is good. perfect location. but i had one problem, i had a bag in my room and the housekeeper thought it was garbage and they threw it away, i had things in that bag. so yeah, that was a problem.

Leisure Family

10/10

Exceptional

04 Feb 2026

Rory

No. Missing the ironing board, floor wasn't vacuumed, bathroom pocket door on bathroom side was dirty and door key didnt work. The front desk did go above and beyond to get the key operable after 3 up-n-down-n-up's on the elevator. Kudos to her.

Leisure Family

8/10

Excellent

02 Feb 2026

Daniel

Staff was very friendly & helpful

10/10

Exceptional

02 Feb 2026

Joshua

Everything was perfect. They all took care of me especially Jamela.

Leisure Family

6/10

Pleasant

01 Feb 2026

Amina

The shower had a hole in the wall which was weird and creepy. I stuffed some tissue in it just in case it was a camera.
Better safe than sorry. The bathroom door which slides was raggedy and hard to slide due to the door being old and wood rotten. Toilet ran all day and night.
Tv lost signal for an hour. I was the first person to report it and that when the maintenance crew found out all the tvs were down in the whole hotel. The day before checking out one of the elevators broke so it was a long wait and lines to to get my room. The day I checked out I waited for the elevator for 10mins. Happy was cool but on day 2 of my stay they ran out of tequila. I asked to speak with a supervisor and after waiting for about 15minutes the bartender name Nika was nice enough to just give me and my friend top shelf tequila for no charge. Running out of house tequila is odd. Overall the hotel was cool. They were renovating in the lobby so I couldn’t take the shortcut to the parking garage for my rental. Speaking of parking, the parking garage that the hotel uses was terrible. The staff was rude and slow with getting your vehicle and they asked that you call before you come to get your car but they don’t answer the phones so what’s the point.
Hotel is in a great location I must say.

Friends_and_family Friends

10/10

Exceptional

31 Jan 2026

Leonid

Everything was good

Self

10/10

Exceptional

31 Jan 2026

carlos

Very well

Business

10/10

Exceptional

31 Jan 2026

Timothy

Every day I woke up and I enjoyed my day.

Partner

10/10

Exceptional

30 Jan 2026

Kathleen

Everything was great we got room service Food was good. Next time I’m asking for a room higher up. I thought I would get a discount on parking but I didn’t. Otherwise it was good.

Leisure Family

10/10

Exceptional

28 Jan 2026

Sadeeq

Breakfast 👍👍👍👍

10/10

Exceptional

27 Jan 2026

Michael

Very nice

2/10

Poor

26 Jan 2026

Kane

$50 NYC fee that wasn’t listed in the booking??!!! You should be listing ALL fees for the property prior to booking!!

10/10

Exceptional

26 Jan 2026

Armando

Excelente servicio! Inigualable servicio al cliente, desde que llegas te hacen sentir como en casa. Excelente ubicación con fácil acceso a los lugares famosos de la zona.

Friends_and_family Family

4/10

Poor

26 Jan 2026

Silvia

Costumer service at front desk is not good, but the good service good is from Ashly , Dinu and Adan they are very good and very nice service

10/10

Exceptional

25 Jan 2026

mary

We stayed on the 34th floor absolutely beautiful!!

8/10

Excellent

24 Jan 2026

Fatime

The room were clean, the stuff was helpful and friendly, only at the elevators was a line of waiting, but its understandable they're remodeling the building...so overall I liked it!

Friends_and_family Family

10/10

Exceptional

24 Jan 2026

Leila

Staff was extremely friendly and helping as well as accommodating room was clean room service came by whenever asked for. The room I got had a great view the 33rd floor. I will definitely be visiting again.

Leisure Family

10/10

Exceptional

23 Jan 2026

Sierra

Everything was great! Our bartender Nika was so nice and welcoming, we’re planning another trip and will definitely book with embassy!

Business_and_leisure Family_with_children

10/10

Exceptional

23 Jan 2026

Paul

Excellent service, clean room and great location to visit NYC

6/10

Pleasant

22 Jan 2026

Maria Carolina

Rooms are good but the common areas need urgent refurbishments - not at all a transardes for a 4 star hotel

Hidden city tax $30 a day

Business

10/10

Exceptional

21 Jan 2026

Daniel

Location, great staff, excellent breakfast

Partner

6/10

Pleasant

20 Jan 2026

Tanya

The room was ok. The sink had a huge crack in it. The hotel was undergoing construction. The access from the parking garage was closed and we had to walk about 5mins to the hotel..we walked from 36th st over to 37th st.in the snow with all of over suitcases and bags. Very unacceptable.

Leisure Partner

6/10

Pleasant

20 Jan 2026

Keila

The front desk was nice, the female bartender is overstimulating, the housekeeping staff was horrible

10/10

Exceptional

19 Jan 2026

Dawn

Nice and convenient hotel to stay at while visiting the city!

Leisure Partner

10/10

Exceptional

19 Jan 2026

Suzanne

Skip

4/10

Poor

19 Jan 2026

Hector

The hotel entrance lacks clear signage, which made arrival confusing. Despite being a party of three, we were only provided with two bottles of water at check-in.

Our room was located directly next to the elevator, and the constant noise from guests waiting for and exiting the elevator made it very difficult to sleep. The room had a strong dust odor. The bathroom showed signs of mold, and the door was damaged at the bottom.

The bed was sunken and uncomfortable, and the pillows did not provide proper support. The elevators are small and very slow.

Leisure Family_with_children

10/10

Exceptional

19 Jan 2026

Pedro

Very good hotel to stay at since it is walking distance to many attractions! Also, it took a bit to get my second room but I understand it was many travelers! So this is a amazing hotel!

Leisure Family

10/10

Exceptional

19 Jan 2026

DahRah

The hotel and the entire staff were fantastic. Rooms were clean with enough space for 3 ppl. The location was convenient to restaurants, theaters and subways.
Hotel provided happy hour, drink special and breakfast on site. Competitive pricing during Christmas time.
Looking forward to return in the future

8/10

Excellent

19 Jan 2026

Claudia

Comfortable stay , excellent location

Leisure

10/10

Exceptional

18 Jan 2026

Terell

Clean rooms

10/10

Exceptional

18 Jan 2026

Marquis

Clean Room, Good staff, Nice little restaurant/ bar

Self

10/10

Exceptional

18 Jan 2026

Julie

Very Nice! Close to everything

10/10

Exceptional

18 Jan 2026

Harrison

Staff was amazing, every person I spoke with went above and beyond for us, the bar staff downstairs was phenomenal. The room was very spacious with decent storage for your clothes. Large shower with good pressure and very hot water, good smelling soaps on the wall. Each unit has individual HVAC units so you can set the heat or air to whatever you want which was very nice. Location was perfect, you’re a short walk from anything you may want for food or drinks and just a short subway ride to anywhere in the city you want to go. Will definitely be staying here again my next trip to the city.

Partner

6/10

Pleasant

17 Jan 2026

Monique

Staff was noce but clueless as to what was going on in their hotel ie... ATM machine not working.

Housekeeping was awesome and sweet although the common areas, hallways leading to my roo. Was filthy daily.

One reason I booked here was the rooftop restaurant with the beautiful view, well there is constant drilling and hammering as there is construction going on all over the hotel. The rooftop restaurant is closed.

There was fire alarms going off, they did get on the speaker and say its a false alarm and then it went off several times. Poor communication on a situation that could have been serious.

The 38.00 a day I was charged as some kind of travel tax, When my week stay ended I owed another 2280.00 which did not amuze me.

Very Holiday Inn type breakfast and room, absolutely nothing outstanding or above average. WILL NOT STAY THERE AGAIN. drilling 8

Friends_and_family Family

4/10

Poor

16 Jan 2026

Jelena

There’s 3 elevators in the entire building which was very inefficient as you’d have crowds of people waiting to get on and sometimes the elevators would be full and you’d have to wait for another elevator. My shower door didn’t close, my window in my room had a broken handle to close/open, so it was slightly open and could hear the beautiful noises of nyc. Asked for a towel one night at the front desk, the man told me that someone was going to bring it to my room.. 40 minutes go by and no one came so I went downstairs to get it myself and lo and behold the lady simply turns around grabs a towel and gives it to me.

Overall, I would definitely not stay here again.

8/10

Excellent

16 Jan 2026

Silvia

Convinent location, clean and great breakfast menu to start your day.

Leisure Partner

10/10

Exceptional

12 Jan 2026

Clenard

The room was kept very clean.

Leisure Family

10/10

Exceptional

11 Jan 2026

Stacey

The room was nice and clean. Everything was nice besides.city view was beautiful. The only thing was drinks downstairs that was $25 for one drink. But I guess that’s what you get for a hotel. But everything else is was nice, I would definitely go back.

6/10

Pleasant

11 Jan 2026

Amparo

Management & staff needs to understand the meaning of hospitality.

Leisure Family

10/10

Exceptional

10 Jan 2026

Cathie

Great stay

10/10

Exceptional

10 Jan 2026

Monique

Perfect location. Great food and very nice staff.

Leisure Family

4/10

Poor

09 Jan 2026

Robert Joseph Engel

Room smelled old, stale and like cigarettes. One elevator worked. How to wait 10 to 15 minutes to get on an elevator. Great location, but I would never stay there again.

Leisure

10/10

Exceptional

07 Jan 2026

Melissa

staff was amazing

2/10

Poor

07 Jan 2026

Nelson

Our family stay at Embassy Suites by Hilton New York Manhattan Times Square was unfortunately disappointing overall.

Parking is handled through a partner garage, and the attendant was extremely difficult to work with. There appeared to be a significant language barrier, and because he was constantly moving cars in and out, he seemed unable or unwilling to spend time helping guests. This made an already inconvenient process even more frustrating.

The hotel lobby is small, crowded, and clearly showing wear and tear. Given how busy the lobby area is, the space simply isn’t comfortable to linger in. This issue is made worse by the elevators, which are both small and slow. We frequently had to line up in the lobby just to wait for an elevator, adding to the congestion.

While the rooms include free breakfast, the breakfast area is far too small for the number of guests staying at the hotel. Most mornings it was nearly impossible to find a table, and we ended up skipping the complimentary breakfast for much of our stay.

The room itself was generally clean, which we appreciated. However, there were signs of poor maintenance, including broken or unstable furniture like a table that wobbled noticeably.

Overall, while the location is convenient, the condition of the property, the overcrowding, and the operational issues made this stay fall short of expectations.

Friends_and_family Family

10/10

Exceptional

06 Jan 2026

Graciela Verónica

It was a wonderful stay at Embassy Suites

10/10

Exceptional

06 Jan 2026

Virginia

The overall cleanliness was excellent. The particular housekeeper for our room left a bit to be desired…annoying but not enough to give a bad rating overall.

8/10

Excellent

06 Jan 2026

Sayed Yahya

The room supposed to have Empire State Building view, but view was blocked by another building backside. This was the only disappointing concern. Plus some employees were talking to me but looking some where else and it was weird.

Business_and_leisure Friends

8/10

Excellent

05 Jan 2026

Kenneth Ray

Always a good stay here. Central location to where we wanted to be

Leisure Family

10/10

Exceptional

05 Jan 2026

Natalia

good customer service, good breakfast, very clean

Leisure Family_with_children

10/10

Exceptional

05 Jan 2026

Christine

The staff was amazing. I had the most interactions with the evening and night shift front desk. The 4 of them made my stay AMAZING. My son joined me on Saturday and I mentioned that his birthday was Dec 31, and Keanna went above and beyond to make him feel special. Badr was also amazing. The night shift crew I chatted with about finding a \"statement\" coat and they both led me in the right direction of what stores I should shop.

On Fridat night, I ordered doordash, however I never received the order. The front desk gentleman on the night shift took it upon himself to make sure I reported it as a scam because the doordasher took a picture of the CVS bag and marked it as delivered however I never received it. Both night shift workers we also amazing. I can't wait to stay there and see them again soon.

Leisure Family_with_children

8/10

Excellent

05 Jan 2026

Curt

The room was clean and as advertised. Breakfast was crowded. Hard to move through the line and find a place to sit.

Friends_and_family Family

6/10

Pleasant

03 Jan 2026

Very small breakfast area and poor layout. Small lobby , not enough seating area

Leisure Family

10/10

Exceptional

03 Jan 2026

Natasha

Everything was great

6/10

Pleasant

03 Jan 2026

Mark

Elevators were terrible

4/10

Poor

03 Jan 2026

Connie

The breakfast area is on its own floor, but the crowds were insane. We were there during Christmas, so I get it, there was no place to sit, long lines, crowded elevator area. It was complete chaos. Eggs were soupy, potatoes were decent. Our rooms got switched at check in (I had asked for rooms close to each other or adjoining rooms prior to our check in, which went unanswered) so instead of my kids having 2 queen beds and a pullout, they had a king bed and a pullout, but at least we were next door to each other. Also, my room, there was blood in the crease of the sheets and mold in the shower. When I got home, I was also charged 2 separate charges on my credit card with no explanation. We didn't use the restaurant, and we didn't break anything. I called the accounting department and emailed the hotel through hotels.com and still have yet to get a response from 12/28. The location is great, but for everything else, I would steer clear of this place.

Friends_and_family Family