The Renwick Hotel

United States , New York Area - NY
NEW YORK, 118 East 40Th Street
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100 reviews shown

10/10

Exceptional

15 Mar 2026

Wendy

Great location near Grand Central and the subways. room was small but clean and comfortable. Great shower and spotless bathroom. Had a great visit.

Partner

10/10

Exceptional

14 Mar 2026

Lawre

Super cute boutique hotel near Grand Central Station! Location is fantastic and rooms are larger than typical NYC hotel rooms. We appreciated the extra bottled waters in our room and the toiletries are luxe. Very quiet for midtown.

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

Megan

The Renwick has a great location! Both with walking distance of great restaurants but also proximity to Grand Central, which was awesome! The room was spacious and clean too.

Friends_and_family Friends

10/10

Exceptional

14 Mar 2026

Elizabeth

Rooms were huge! Beds comfy. Very quiet.

Partner

10/10

Exceptional

13 Mar 2026

Mary

Lovely room, very quiet, great staff. Little worn on the edges.

Self

10/10

Exceptional

09 Mar 2026

Tatiana

Always clean, great location, affordable without skimping, pleasant and friendly staff

10/10

Exceptional

06 Mar 2026

Elizabeth

Great

2/10

Poor

06 Mar 2026

Ashley

I would’ve given a four star review for this hotel, but the lack of customer service on the billing charge turned it into a one star review. Instead of treating my family to a fun stress free getaway we had to deal with all kinds of credit card holds on three different cards just because my family arrived a few hours before me and checked in early. Instead of the full cost of the hotel going on my card as I had requested two other cards were charged for the full weekend of a stay, not even an incidental hold, which would be understandable or even at the most one nights stay for the hold. But 3 fulls nights. And not just a pending charge that would clear eventually, but the full room and three nights was charged to the wrong card and five days later has still not been resolved.

Not the fault of the staff who were nice and helpful but the hotel overall needs to do better here. I travel often and I’ve never had an issue like we had this weekend.

Aside from that, the hotel was clean. The staff was helpful and the location was wonderful. If you do stay here there is a great coffee place right next-door and an amazing bagel place around the corner.

But what a headache good grief.

6/10

Pleasant

05 Mar 2026

Katherine

My room was incredibly dusty and looked as if it had never been vacuumed. Did not feel like a 4 star hotel.

10/10

Exceptional

03 Mar 2026

Tiffany

Unfortunately due to the copious amounts of snow I couldn't use the balcony much but I did open it for fresh air and could absolutely see enjoying my coffee out on that in the morning. That was such a delight! The room was very nice good water pressure there were a couple scuffs on the furniture here and there but it was an overall good condition and I slept fine. The hotel has a really cute artsy vibe to it that I appreciate in the gym was actually impressive for Manhattan hotel. Well one that is not a giant chain but even the chains have had disappointing ones. I love that they include the couple free bottles of water that are refillable, and the fridge in the room was helpful. I did not avail myself of the free coffee because I just kept a couple iced lattes in my own fridge.

The nicest part honestly was the staff that the staff was so incredibly nice there they recognized me when I came back always opened the doors just generally a really pleasant stay I'll definitely stay here again.

Self

10/10

Exceptional

03 Mar 2026

Khedroob

Great staff clean rooms

10/10

Exceptional

02 Mar 2026

Doug

Smaller, older building but that is very much NYC. Room was small and a little dated but overall no issues. Rooms were clean and staff was great. Excellent location being basically around the corner from Grand Central Station (connection to everywhere) and 15min walk to Times Square.

6/10

Pleasant

01 Mar 2026

Emily

The sheets were stained. There was no “do not disturb” sign and they never brought one, so housekeeping kept knocking on my door. The reservation was prepaid, but they still charged me an extra destination fee.

Self

10/10

Exceptional

27 Feb 2026

Cynthia

Considerate staff and good location. Room was clean, comfortable, aesthetically pleasing and quiet. Great value!

10/10

Exceptional

25 Feb 2026

Khedroob

Clean room great staff.

10/10

Exceptional

25 Feb 2026

Amber

Customer service

10/10

Exceptional

24 Feb 2026

Sophia

The room was lovely, clean and a great location. Above all the staff were absolutely amazing and so helpful

Partner

10/10

Exceptional

22 Feb 2026

Christofer

Amazing

10/10

Exceptional

21 Feb 2026

Zhamilya

Great location. Comfy beds and amazing housekeeping ladies!

Family

8/10

Excellent

21 Feb 2026

Elson

Staff was courteous.

Partner

10/10

Exceptional

21 Feb 2026

Latoya

Room was clean, quiet, very lovely with a patio i wish i could use, but will come again in the spring to take advantage of

Partner

8/10

Excellent

20 Feb 2026

Rachael

It had a good vibe, in a good area, liked the decor. Comfy bed.

Not sure it’s quite a 4 star though.
But no real complaints.

Partner

10/10

Exceptional

19 Feb 2026

Samantha

Excellent and always spotless.
Absolutely the largest hotel rooms in NYC for the money.

Friends

8/10

Excellent

18 Feb 2026

dana

Staff

10/10

Exceptional

17 Feb 2026

Junming

Room is very clean and spacious. Great location close to public transit

8/10

Excellent

16 Feb 2026

Carlene

The room was very clean. We had a view from the 10th floor of the top of the Empire State Building. Loved the area right around the hotel too. It was quiet and cool. As far as the “bar” that was part of the hotel, it was very cool but outrageous in price even for NYC! Other than that we were very satisfied and would recommend this historic boutique hotel.

Partner

10/10

Exceptional

16 Feb 2026

Laila

Everything Was great

8/10

Excellent

16 Feb 2026

Khedroob

Clean room

Business_and_leisure Self

10/10

Exceptional

16 Feb 2026

Brian

Friendly staff. Large room (by NYC standards), clean, modern. Free coffee/tea in the lobby each morning was a nice touch. Easy check-in/check-out. Will definitely consider staying here again next time I'm in the city.

Leisure Partner

6/10

Pleasant

15 Feb 2026

Lakisha

The room was in great condition, lovely shower but the shower only ran boiling hot (no in between).
The TV channels could have been more updated with streaming options and extra channels for those who love to stay inside and enjoy the hotel room.
My only issue is the valet parking. I was told at check in since I have a standard size vehicle that the nightly rate would be $75. When I checked out they charged $85 per night, and when I asked about it , I was told a manager has to get involved when they clearly had the description of what size vehicles cost what on the backboard behind their desk.
Now I’ve been calling repeatedly about my refund and I’m getting no answer .
Overall this is why I give it a 3.5.

Friends_and_family Family

10/10

Exceptional

14 Feb 2026

Mike

Room was spotless

Partner

10/10

Exceptional

14 Feb 2026

Leonardo

Friendly staff, great bar, and very clean.

Business Self

4/10

Poor

13 Feb 2026

Charles

Soap and body wash not provided

Partner

10/10

Exceptional

12 Feb 2026

William

Clean room, friendly staff, great location. Fun bar!

Business

10/10

Exceptional

11 Feb 2026

Tanna

Rooms were clean and much bigger than expected! The location is excellent- so easy to get anywhere in Manhattan from Grand Central, and so many iconic places within walking distance. This was my second time staying here and won't be my last!

Friends_and_family Friends

10/10

Exceptional

11 Feb 2026

Teresa

Great location, staff and hotel.

8/10

Excellent

09 Feb 2026

natalie

Clean and staff was wonderful. A bit noisy location and the bathroom was cold compared to the rest of the room. The water bottles were too difficult to open.

Friends_and_family Family

4/10

Poor

08 Feb 2026

Emily

When we dropped our bags off before checking in, they said there was a bathroom to the right and so i went and another employee showed me to it. it was pitch black and they got their flashlight on their phone and said here's the stall. They said the hotel just hasn't turned the lights on, but go ahead anyways. I declined to use the restroom in the pitch black darkness.
Our room was also positioned right above the bar and you could hear the thumping music past midnight. As well as every sound from our neighbors or those in the hallway. In the early am you could also hear loud construction like noises coming from the hallway.
There also wasn't an option for a card on the outside door handle for sleeping/room service. We were woken up by knocking in the morning although we decided to sleep in.
These are just a few examples why i wouldn't recommend the hotel to others or return myself.

Leisure Family

10/10

Exceptional

03 Feb 2026

Christy

This was an awesome place and so easy to get around NYC given its proximity to Grand Central.

10/10

Exceptional

31 Jan 2026

Seth Mercedes

Really excellent hotel. The room was incredibly spacious and had all the regular amenities. The staff were kind and responsive. Thanks for an excellent stay. I’ll be back!

Business_and_leisure Friends

10/10

Exceptional

31 Jan 2026

Katherine

Enjoyed our stay! The hotel has nice charm, the staff was extremely friendly, and our room was cozy and comfy. Great spot for exploring the city and not a far walk from the train station. We had great access to a lot of the main tourist sites but we weren’t in the thick of the tourist buzz.

Partner

10/10

Exceptional

30 Jan 2026

Gillian

Absolutely loved our stay here! The staff were so welcoming, and the room was fantastic!

8/10

Excellent

29 Jan 2026

Gary

Staff very accommodating, friendly.

10/10

Exceptional

27 Jan 2026

Shanette

Great location, clean, friendly staff! Highly recommend.

10/10

Exceptional

26 Jan 2026

Harris

Excellent hotel. Smaller rooms but very stylish and well appointed. Great location in mid town.
Staff was friendly and price was great for NYC.
I will stay there again.

Leisure Family

10/10

Exceptional

25 Jan 2026

Amy

Check in was smooth, hotel was clean. The two queen bed room was a little bit bigger than expected which was nice.

Leisure Friends

10/10

Exceptional

25 Jan 2026

R Mimi

Room and bathroom were clean, spacious, and nicely designed. Hotel itself is small and has a lovely intimate feel. We had issues with heating in the first room we were given and had to be firm in our request for a different room. However, in the end, the staff was gracious about it and looked out for us. Neighborhood is quiet and residential, away from the hubbub but central to many sites and transit. We plan to stay there again.

Leisure Partner

10/10

Exceptional

24 Jan 2026

Johndra

Room was nice, clean and comfy.
Staff was great!
Thank you so much!
We enjoyed our stay! Perfect location for our plans

Partner

10/10

Exceptional

24 Jan 2026

Sylvia

Friendly accommodating staff and the room was totally fine. Close to Grand Central.

8/10

Excellent

23 Jan 2026

Brittany

The good: Great location! Short walk to Grand Central. Staff was nice. Bed was comfortable and there’s a gym in the basement & the gym has a water fountain in case you’re looking to fill up your bottle.

Neutral: There’s a resort fee given the location of the hotel. Pretty standard for the area.

The not so great: The standard room is basic, with little to no space between the desk, chair and the bed. Not as quiet as described either, we could hear everything going on in the hallway and out on the street.The shower really needed to be cleaned better and had build up on the shower heads along with build up behind the shampoo, conditioner and soap bottles. The WiFi had no connectivity at all. Between the lack of WiFi, tight desk space in the room and lack of office/conference area this hotel is not an ideal place to get work done. Then to top it off we were less than fortunate enough to be in our room while they were working on the alarms for about an hour — it was very frustrating especially without any heads up. We would have expected signage or an advisory notice about the scheduled maintenance upon check-in or via text since they have an existing system in place to text guests for check-in/check-out.

8/10

Excellent

22 Jan 2026

JOSEPHINE

Comfortable

Friends_and_family Friends

8/10

Excellent

22 Jan 2026

Nicole

Easy check in, nice room

Business Self

6/10

Pleasant

21 Jan 2026

Lisa

The room was

10/10

Exceptional

19 Jan 2026

Bridget

One of my favorite hotels in NYC Great location, friendly and helpful staff, and clean rooms. Highly recommend.

Self

6/10

Pleasant

19 Jan 2026

Donald

I have stayed at the Renwick before and frankly my prior experience was better. This time I ended up with a room that had a bathroom sink maybe 8 inches by 12 inches making it very difficult to use.The room had no view and was a short distance from a brick wall of another building and back alley. Also the service was much more personal last time. They even greeted you by name when entering and exiting. And this time you had to carry your own bags to the room. I dont believe that was the case last time. Decent location, ok price and comfortable bed with decent shower. Otherwise ok.

Partner

10/10

Exceptional

19 Jan 2026

Antoneta

The staff was amazing the venue was awesome I would definitely stay again!

Friends_and_family Family

8/10

Excellent

18 Jan 2026

James

The staff was courteous. We wish we had a somewhat larger which would have made it more appealing to hang out in.

Leisure Partner

10/10

Exceptional

18 Jan 2026

Ian

Excellent staff, beautiful rooms! Thank you again for the memorable stay.

10/10

Exceptional

15 Jan 2026

Michael

Great location and good size room at a good price. Staff was very friendly and accommodating.

Leisure Family

10/10

Exceptional

15 Jan 2026

Rachel

Cozy, spacious, well located. One of the best hotels I've stayed at in NYC.

10/10

Exceptional

14 Jan 2026

Zechariah

Room was very clean and looked up to par

10/10

Exceptional

11 Jan 2026

Alison

Great location. Lovely Boutique hotel. Very clean and staff very friendly, helpful.

10/10

Exceptional

11 Jan 2026

Shanette

Friendly staff, clean room, great amenities, and a central location without being too loud or touristy. Love it here!

Partner

10/10

Exceptional

09 Jan 2026

Caitlin

Just at the front desk helped us check in and was so friendly! Was not expecting to have a balcony, that was a pleasant surprise. Room was very large compared to other NYC rooms I’ve been to. Service was amazing. Asked for extra pillows and they were delivered in less than 10 mins. Free drinking water in the rooms. Beds were very comfortable. Quiet location within walking distance of a lot. Grand central is right around the corner for the subway.

4/10

Poor

07 Jan 2026

Melissa

We (two adults, 4 tweens) arrived a few hours before check-in and our room wasn't ready which is expected. We left our luggage and explored and went to eat. We arrived back at the hotel 30 mins after check in and neither of our rooms was ready. The genleman apologized and said he's go check on it even though he was ending his shift. We sat in the lobby waiting - and he never returned.

About 30 minutes later we went back up to the counter and got in line (at this point quite a few people were waiting for their rooms which also weren't ready). They had no idea about anyone checking on the status of our room???

When we finally got to our room (elevators are awful and expect waiting times during busy hours) they seemed decent - except one room did not have working thermostat and this is December so we were freezing. We told front desk and someone showed up and fixed it; however, it broke again the next morning. We told front staff again and they sent someone different to fix it. He said if it breaks again we'd have to be moved rooms (but front desk told us the hotel was fully booked). Sure enough, it broke again 15 mins after the gentleman left. We spent the next two days/nights freezing and wearing multiple layers to bed. The front desk offered us a space heater which we rejected for safety reasons.

On our second day exploring we returned to a note slipped under our door stating there would be no housekeeping due to staff shortage.

Also, drain didn't work.

Business_and_leisure Family_with_children

10/10

Exceptional

07 Jan 2026

Milena

Modern design is great and staff was very friendly. Room was small, but well appointed

Business

10/10

Exceptional

06 Jan 2026

Alvin

Great reception and attentive room service, with fresh towels and bedding provided daily throughout our three-night stay. The room was impeccably clean—especially the bathroom, which was spotless.

Tea and coffee are available for those who enjoy them (though it’s not quite my cup of tea). The hotel also offers convenient access to both a bar and a gym, which was a nice bonus.

Considering its location in the heart of Manhattan—close to Times Square, Grand Central, St. Patrick’s Cathedral, and many other attractions—the value for the price was exceptional. It truly felt like I received more than I expected.

I would confidently recommend choosing The Renwick.

Partner

10/10

Exceptional

05 Jan 2026

Johnny

The property was well maintained and clean

Leisure Family

8/10

Excellent

04 Jan 2026

Megan

Spacious room in great location, but some dirty smears on the wall and trash left in mini fridge

10/10

Exceptional

03 Jan 2026

Marnie

Lovey hotel, nice cozy vibe. Great location

10/10

Exceptional

03 Jan 2026

Domenico

We had a great experience, the room was clean and comfortable, and every interaction with the staff was very pleasant. It is a great location, since it is quite, but a very short walk to subway and few restaurants.

Partner

10/10

Exceptional

03 Jan 2026

Alexis

Staff was great, room was nice and quiet. We loved the restaurant/bar downstairs!

Partner

4/10

Poor

01 Jan 2026

Jenny

There was no bedding in the room for the sofa bed. We phoned 3 times to get it sent up to us but it took 3 hours. We eventually got the bedding at 11.30pm, we’d been travelling from UK so we’re really tired. Absolutely not good enough!!

Family

10/10

Exceptional

01 Jan 2026

Shannon

The location was perfect, only two blocks from Grand Central Station. A short walk to anywhere of interest to us. The staff was professional, kind, and courteous. It was a great value, I felt like we should’ve paid more for what we got, but was glad we didn’t have to. I highly recommend this hotel, and will stay here again on my next trip to New York.

Friends_and_family Friends

10/10

Exceptional

31 Dec 2025

Samantha

The staff were extremely friendly and helpful. Room was comfy, clean and spacious. Exactly like the pictures on the website.
View of the Empire State Building while lying in bed was an unexpected bonus.
Complementary tea and coffee in the morning was welcomed as was the bottled Water in room water in the room.
We utilised the baggage storage before check in and after check out. It was seamless and very useful.
We would definitely stay again if visiting New York and would recommend to friends and family.

Leisure Family

10/10

Exceptional

30 Dec 2025

samantha

No complaints! It was a wonderful stay. Room was clean, customer service was super nice and we loved how convenient the hotel was in the city- we will be back again!

Leisure Partner

10/10

Exceptional

29 Dec 2025

Bob

This is a great hotel...staff, rooms, location, etc

6/10

Pleasant

29 Dec 2025

Roberta Jami

Pros: Location, Clean room, loved the housekeeper.
Cons: No coffee maker, bathrobes or some of the standard items you'd expect from a $400 a night room. Heater wasn't working so they brought space heater. Front desk doesn't communicate well or follow thru on requests. The manager did call me & apologized for miscommunications. Had a nice stay in Mid Town

Business_and_leisure Self

10/10

Exceptional

28 Dec 2025

Melanie

Very cool historical property that honors it with theming. We loved the artistic touches in the lobby and rooms. Room was a good size for NYC, very comfortable beds and a quiet area. Easily walkable to many areas. Staff was responsive and helpful. Would stay again.

Leisure Family

8/10

Excellent

28 Dec 2025

Corrie and Jeremy

Checked in and the floor was very obviously not vacuumed. Visible debris everywhere. Told the front desk and she very kindly moved us to another room. The water temperature was wack. Hot one minute, then cold for a minute, then back to hot. Literally had to step out of the water until it got warm enough to get under the spray again. We weren’t there to spend time at the hotel so as far as a place to sleep, it served its purpose. If we had wanted to spend more time at the hotel, I might look elsewhere, but we would stay there again if we found a good price deal. We likely wouldn’t stay at full price, though, as there are other hotels we like better. Overall it was an average to above average stay. We really appreciated that they had complimentary coffee and tea available in the mornings. That was a nice touch. We also really liked that you could walk to Bryant Park in minutes and that we had easy access to train stations. There is also a great bakery/coffee shop next door. We would consider staying there again.

Leisure Partner

6/10

Pleasant

27 Dec 2025

You

We checked in the hotel around 4 pm and asked for an extra blanket for our kids who were staying on the sofa bed. No blankets were delivered for hours, even it's past the kids' bedtime. so we pulled the cover from the main bed. We called the front desk again, and they told me the hotel manager insisted on calling us about it. She called us around 10 pm, waking up the kids who we just put to sleep. Finally, the blankets were delivered, and the family could rest.

The internet of the hotel was very spotty at best. I couldn't finsh a Zoom call before having to change to my phone's hotspot. Also, there is no modern TV-personal device set-up in the hotel. You can't cast screens or borrow a cable to connect to the device from the font desk. The internet service is really subpar for a 4-star hotel.

However, the cleaning staff are good and professional. I liked how clean they maintained the room.

Leisure Family_with_children

10/10

Exceptional

27 Dec 2025

Elyza

Great

8/10

Excellent

26 Dec 2025

James

We were pleased with The Renwick and would stay there again. Proximity to Grand Central Station was a huge plus.

8/10

Excellent

26 Dec 2025

Catherine

Great staff, very friendly. Nice room, a few random hairs on the bathroom walls from cleaning. It is missing in-room coffee and any literature about the city or any channels about the city.

Self

10/10

Exceptional

25 Dec 2025

stephanie

Rooms and bathrooms were on the large size for NYC. Great location near GCS

Leisure Partner

4/10

Poor

24 Dec 2025

Alex

Power outages circuits tripped, very nice staff, owners please reinvest profits.

10/10

Exceptional

23 Dec 2025

Lisa

Great location! Housekeeping always turned down our bed and provided fresh towels. The bathroom was big compared to some other hotels we’ve stayed at in NYC. The bed was comfy. We would definitely stay here again!

Partner

4/10

Poor

22 Dec 2025

Jamie

The first night upon checking in around 2:30 am, my suite was obviously neglected. The baseboards, floors, lamps were all covered in dust. The floors were filthy, sheets and pillows were terrible, shower was not clean and the heat would not turn off. I requested another room and was told I would have to wait until later in the morning because they were full. The next morning I moved my luggage to a family members room and spoke to the manager about the situation and showed her pictures of the room. She told me she would call to discuss the issue and said it didn’t reflect the quality of The Renwick. When I told her about the issue with the heat, she deflected and said we should have called the engineer. Obviously at 3 am we just needed some rest and they did not have any other rooms available according to them. I never received the phone call to discuss the issues. It took multiple calls to even have water brought to the room. When I checked out, still no call from the manager. They offered a 20% discount on the first night only. The replacement room was much nicer, and the area is convenient. However, if you are looking for a quality stay, this is not it.

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

Landon

Great experience

Friends_and_family Family

4/10

Poor

22 Dec 2025

Alisha

Rooms felt dated and old, room cleanliness was poor. Front staff desk staff was not helpful like I have experienced in other places. We come to NYC every Christmas and this is not a place I would recommend

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

Michael

Great staff! Funky boutique hotel in a perfect location around a ton of NYC amenities!

10/10

Exceptional

22 Dec 2025

Sebastian

Room was amazing and spacious for the time visited.

Leisure Partner

2/10

Poor

21 Dec 2025

Sydney

Rat found in our room. AC cooling never cooled our room temperature all the way down. Chair in our room was broken. We would not stay again

Leisure Partner

4/10

Poor

21 Dec 2025

Ethan

The shower water was brown and there was a blood stain on the mattress cover…thankfully we only stayed two nights, i would’ve requested a room switch if I didn’t already set the room up for a Christmas weekend with my partner.

Leisure Partner

10/10

Exceptional

21 Dec 2025

Stephen

Nice room, excellent staff, great location.

Self

8/10

Excellent

21 Dec 2025

Sarah

Staff was very friendly! And room was very clean

Leisure

8/10

Excellent

20 Dec 2025

Alexandrea

The staff who greeted me and accomated my early check in were both wonderful and welcoming. The room was very clean and perfect for the 3 of us. I will be returning.

Leisure Family

10/10

Exceptional

20 Dec 2025

Allison

Front desk staff were amazing! Such an incredibly friendly group of people 💖

Friends_and_family Friends

10/10

Exceptional

19 Dec 2025

Richard

Friendly service, great location, clean. A great find!