Name: Hotel 48LEX New York
Address: 517 Lexington Avenue, New York, 10017, US

Hotel 48LEX New York

New York Area - NY · United States

517 Lexington AvenueView location

100 reviews shown

6/10

Pleasant

23 Jul 2026

Lucia

I recently stayed at Hotel Lex48 in New York City. While the location was convenient and the staff was genuinely friendly and helpful throughout my stay, the property itself could use some updating.

The hotel feels dated, and the rooms would benefit from some renovation. I also noticed that the corners of the room were not as clean as I would have expected. One inconvenience was the lack of an ice machine—you have to request ice from the front desk each time.

The lobby is quite small, and because we stayed on the third floor, street noise was very noticeable. The windows and walls are thin, so be prepared to hear plenty of the sounds of New York, especially if you're a light sleeper.

That said, the staff was the highlight of the stay. Everyone I interacted with was welcoming, courteous, and eager to help, which made the experience much more pleasant.

10/10

Exceptional

17 Jul 2026

Anastasia

Trip was lovely. Hotel was in a great location and staff were always pleasant. Would definitely return.

Self

8/10

Excellent

13 Jul 2026

Angel

The pictures on the website look better than the reality of the property. The location was great, near restaurants, the subway and convenience stores. Breakfast was pretty good and included in my stay. Gratuity was included unfortunately but service was fast and attentive. Overall, it was a decent stay.

Self

8/10

Excellent

13 Jul 2026

Renard

The room was clean and well prepared.

Partner

8/10

Excellent

13 Jul 2026

Lynn

I chose 48Lex because of the location and value. Both exceeded my expectations. However my interaction with staff was a surprise… I interacted with many staff members, (including the restaurant), and they were all articulate, professional and knowledgeable. From check in to check out they were all excellent.

Self

10/10

Exceptional

12 Jul 2026

Aleksander

The non-chalet entrance private entrance on to the property is the key to safe a secure. Such a friendly and welcoming greeting upon check in the experience started off amazing. Entering the room the standards elevated into supreme luxury with views on the city skyline. Great bedding and new modern bathroom gave the feeling of a boutique establishment. Breakfast in the morning was more than enough with friendly staff with suggestions and availability to change and meet the consumers needs when dinning. Outstanding stay from beginning to end, and the farmers market that shut down the street in the morning provided a quite and cozy waking on the morning.

Self

8/10

Excellent

11 Jul 2026

Annie

Everything would’ve been perfect for us if the elevators worked. Will be back!! Really enjoyed their customer service - top notch. Great staff! Love it for location, cleanliness, and style

Partner

10/10

Exceptional

01 Jul 2026

Craig

Clean staff very helpful was very very helpful will be back for sure

Partner

8/10

Excellent

28 Jun 2026

Emily

Bathroom door was broken when we arrived. They sent maintenance right away but wasn’t fixed. Was able to move rooms right away. Room was clean. No fan in the bathroom which is odd. Good location. Friendly staff

Partner

6/10

Pleasant

26 Jun 2026

NATALIA

The suite was nicely updated, clean, and comfortable, although a bit on the small side—which is expected in New York City.

Unfortunately, the hotel lacked many of the amenities we look for when staying in New York. There was no real lobby or reception area to relax in, no bar, and no inviting common spaces. As a result, the property felt more like an Airbnb than a full-service hotel.

We’ve stayed at several hotels in New York City, and one of the things we enjoy is being able to unwind in the lobby, have a drink at the hotel bar, or visit a rooftop bar after a day of sightseeing. Those amenities really enhance the overall experience, and we missed them here.

While the room itself met our expectations, the lack of hotel amenities means we probably would not choose to stay here again.

Family

10/10

Exceptional

21 Jun 2026

Guillermo

Great stay! Great location. Wish I had a better view from my room but overall, great hotel!

Partner

10/10

Exceptional

19 Jun 2026

KARINA

Nice, clean and well kept facility. We didn’t utilize the gym however there was a 2nd floor lounge that was nice to hang out in. The room was nice and tidy.

10/10

Exceptional

13 Jun 2026

Nancy

This was a quick trip for 2 nights. The value of what I received felt better than other properties. My room had a city view, a microwave, and a refrigerator. It also included a nice full breakfast minus the tip and tax. I would definitely stay again. It is also located within four to 6 blocks of all of the best broadway shows.

Self

10/10

Exceptional

09 Jun 2026

Linda

The desk staff and management were absolutely wonderful and pleasant. The property is located in a great area and central to everything. The rooms were clean and the bathrooms were updated and nice.

6/10

Pleasant

05 Jun 2026

Michael

Great room. Helpful staff. Don’t valet park. Called for car, was told 20-30 minutes. 50 minutes later they brought wrong car. Right car arrived 15 minutes after that.

Self

6/10

Pleasant

05 Jun 2026

Dave

Just average. The rooms are small, no sheer curtains (so no privacy with the curtains open), no ice machines on floors. Restaurant closes early. The safe in my room malfunctioned, took a day to resolve. Overall not terrible, but there are better options close by.

Self

6/10

Pleasant

03 Jun 2026

Lilly

The room was clean but small (I guess typical NYC room size). Staff were polite and pleasant; however, what bothers me and my group was the “complimentary” wine. We were not informed by staff that it’s not actually free as you are charged an extra $50 per night whether or not you drink the wine. Nice breakfast (although expensive) at the next door restaurant. You get a voucher for one free breakfast, but still expensive. Good location in proximity to subway.

Friends_and_family Friends

10/10

Exceptional

23 May 2026

kimberly

The room was extremely spacious. The upgrades (late check out and larger room) were fantastic!

Family_with_children

10/10

Exceptional

19 May 2026

Frank

Clean room, nice staff, excellent location

Partner

6/10

Pleasant

18 May 2026

Callie

Staff was great, hotel property was below average.

8/10

Excellent

15 May 2026

Kyle

Great location, peaceful 10 min walk from Bryant Park

Friends_and_family Friends

10/10

Exceptional

05 May 2026

Sally

Hotel 48Lex Great room great breakfast at Cognac restaurant. No hot water one day but received appropriate compensation
Will def stay there again

Friends_and_family Family

4/10

Poor

05 May 2026

Cameron

I stayed here previously and chose to return, but this visit was disappointing. My room had a smashed TV, and the hotel had no water for a full day. On Sunday morning, a housekeeper was loudly on FaceTime outside the rooms while waiting to clean, which was disruptive. Overall, the property feels run down and in need of renovation. Basic amenities were missing—no slippers or robe—and the WiFi was unreliable; I had to repeatedly call for resets before being given access to the staff network.

Business

10/10

Exceptional

03 May 2026

Renee

Clean and great location!

10/10

Exceptional

01 May 2026

Jason

Short walk to Rockefeller Center and Times Square, great breakfast. Great area of the city

Partner

10/10

Exceptional

30 Apr 2026

Julia

Despite some mixed reviews, we chose this Midtown Manhattan hotel and were not disappointed. It offers good value for its prime location. The rooms are clean, spacious, and comfortable, and the front desk staff were friendly and helpful. The only downside was spotty WiFi in our room, but since we stayed over the weekend and weren’t working, it wasn’t an issue. Overall, we recommend it.

Partner

10/10

Exceptional

30 Apr 2026

Ruth

From the moment we stepped into the hotel, we were met with kind and inviting smiles. Although we had to wait (just a little) our host, Rachel was apologetic yet reassuring that she would be right with us. While we waited, my husband took to the refreshing complimentary lemon water that was offered in lobby.
Rachel is very warm-hearted, Attentive and approachable. She made checking in go very smoothly. She graciously upgraded our room as well, and we were grateful. I am sure all their rooms are just as beautiful as the one we had.

Everything was spotless, clean and comfortable. Room temperature was set perfectly. Bathrooms we stocked well with toiletries. Honestly no complaints. We had the best sleep in years (as parents to 4 children) we couldnt have picked a better hotel to stay in overnight. We will be returning again!

We had a wonderful stay!

Partner

6/10

Pleasant

27 Apr 2026

Colin

Good location but zero security at the front desk and entrance. Rooms not kept clean each day . Floors not cleaned every day. Free breakfast for my wife and I only included “ one plate” .

Partner

8/10

Excellent

27 Apr 2026

Susan

The staff here are what make the property. Rooms are somewhat jaded, bathrooms are great. Good location. 'Resort tax' just feels like a backdoor way to hike the room rate.

Self

10/10

Exceptional

26 Apr 2026

Bektemir

Great staff, great hotel and close to Grand Central

Partner

6/10

Pleasant

12 Apr 2026

Thrace

The room was clean but very dark with few lamps and no introductory booklet about how tv etc. worked and no info about nearby places to eat etc. The staff was sometimes indifferent and sometimes helpful. It was not the services that I have always received in hotels. Also no door man and no lobby. One of the desk people was very hard to understand what he was saying.

Self

10/10

Exceptional

10 Apr 2026

Kyle

The room was very clean and comfortable. The bed was excellent - perfect place to rest after walking all over Manhattan. Rachel at the front desk was so lovely too! Do make sure to check out the restaurant - breakfast was filling and tasty. Very walkable to nearby hot spots!

Partner

10/10

Exceptional

30 Mar 2026

Sawan

Great room, great environment and great overall stay. Try the wine social from 5-7

10/10

Exceptional

30 Mar 2026

Lauren

Clean room

10/10

Exceptional

30 Mar 2026

Kelsey

2nd year in a row staying at 48 lex. The location of the hotel is amazing, you’re in walking distance of many things. The price of the rooms for the location is more than reasonable. We booked a queen room but got upgraded to a king for no extra cost. They have a very nice lounge area and the rooms are clean, maybe a little worn in some spots, but acceptable. The best part is the staff, they are all very friendly and help you with anything you need.

Partner

8/10

Excellent

29 Mar 2026

lisa

Very clean and updated

8/10

Excellent

16 Mar 2026

Shante

Nice room, restaurant is very good, convenient location! There is a $50/day charge on top of the room rate due at check in. $25 voucher is given per day for a prefixed breakfast menu.

Partner

10/10

Exceptional

09 Mar 2026

veronica

As always my stay was amazing

Friends_and_family Family

8/10

Excellent

09 Mar 2026

Susan

Clean rooms in a great location. Easy walk to Grand Central Station. Great breakfast next door and nice concierge floor.

Self

10/10

Exceptional

07 Mar 2026

Kerri

Staff was very kind, welcoming and attentive. Room was perfect size and had all the comforts.

Self

10/10

Exceptional

06 Mar 2026

Jennifer

The room was super clean and the view was incredible! The staff was amazing and upgraded us to a suite for free as it was our first time in NYC!

Partner

8/10

Excellent

02 Mar 2026

Eric

The hotel was nice and centrally located to nearby subways that allow you to move all over Manhattan. I would like a few more amenities, but the breakfast for one person every day was a nice touch. The staff was awesome and accommodating.

Partner

10/10

Exceptional

01 Mar 2026

Paula

Our stay was great! Room was clean, bed super comfortable and great location.

Room view is nice at night.

8/10

Excellent

01 Mar 2026

Carmen

We picked the hotel based of the location, which was great. Staff was very helpful and delightful. I will be staying here again.

10/10

Exceptional

28 Feb 2026

William

Love the stay here everytime I stay here

Partner

10/10

Exceptional

26 Feb 2026

YVETTE

Very clean cozy appropriate that they had breakfast, will be back

Friends_and_family Friends

8/10

Excellent

25 Feb 2026

Maggie

Room was nice and with ample space for a double room. Staff was friendly and accommodating.

Family

10/10

Exceptional

24 Feb 2026

Verified traveler

I have eaten at the bar/restaurant on several occasions and was in again when I decided to stay another night in NYC because of the blizzard, so this was my first stay at the hotel. It was a nice large room that was well appointed. The staff in the restaurant are amazing and the front desk person was professional and charming. I don't know why I had never stayed at the hotel before as I go to NYC often as CT is a pretty quick train ride. I will def be adding this hotel to my little list of acceptable hotels to stay at while in the city. I definitely reccommend this property.

Self

8/10

Excellent

19 Feb 2026

Karina

One of the best hotels I’ve stayed at. The rooms need some more tlc from the peeling wall paper and random wholes/dents in the wall but honestly, the staff made it all worth it

Partner

10/10

Exceptional

18 Feb 2026

Thais

Clean room, amazing stuff

2/10

Poor

18 Feb 2026

Amy

Terrible terrible and filthy dirty. Plumbing didn’t work bedding and bathroom filthy. No house keeping services and the picture of robes in the listing is a fallacy. Two smal towels is more like it.

I am rethinking my April trip to Munich as I don’t feel comfortable with your recommendations any longer.

6/10

Pleasant

16 Feb 2026

Taylor

Room was spacious and clean. Electricity didn’t work on one side of the room. There were 2 TVs in the room but you can only use one at a time. View was underwhelming. Staff was very friendly and nice.

10/10

Exceptional

08 Feb 2026

Galen

Clean room and staff are nice

Business Self

6/10

Pleasant

07 Feb 2026

Frank

Bedroom too small andn only one desk chair to seat. I had to seat on the BED to watch tv.
watchTV tonsit on the

10/10

Exceptional

23 Jan 2026

Kathleen

clean, staff friendly, modified breakfast to my liking

Partner

10/10

Exceptional

20 Jan 2026

yennifer

Love the experience, food, wine etc love it

Partner

10/10

Exceptional

19 Jan 2026

Azhar

yes

10/10

Exceptional

16 Jan 2026

Christopher

Clean spacious room, friendly staff

Business Self

6/10

Pleasant

13 Jan 2026

antje

Menu was good. Expensive even with $25 voucher

Partner

10/10

Exceptional

11 Jan 2026

veronica

Everything was excellent. Rachel at the front desk is thee best. She always warm and welcoming.

Friends_and_family Family

8/10

Excellent

11 Jan 2026

jocelyn

The staff was great and provided exceptional customer service. The rooms could use additional detail in cleaning the walls, which had visible dirt, and under the bed, it seemed that they didn't vacuum underneath. Aside from that the it was a pleasant stay.

Partner

10/10

Exceptional

09 Jan 2026

Robyn

This boutique hotel is always great. Its clean, quaint and the staff is always kind.

Leisure Partner

10/10

Exceptional

06 Jan 2026

Blair

The staff was amazing..very helpful..checkin was simple didnt catch her name but she was amazing answered all our questions. Rachel made transportation from the airport effortless! .

10/10

Exceptional

04 Jan 2026

Sandra

Great hotel in a fantastic location!

Friends_and_family Family

6/10

Pleasant

04 Jan 2026

Dean

This hotel is not a 4.5 star hotel by any means. The mattress was very old and springy. Shower pressure was weak. Coffee cups were dirty and stained. Didn’t have spoons or mixing sticks. Chair had a lot of debris and crumbs on it. Closet door handles were sticky and dirty. The room door had a pretty large gap between it and the floor. You could hear everything in the hallway, especially the rattling or the pipes and elevator doors. Constantly woke up by it and the large clank and hiss when the heat would turn off. You’re better off staying a Hilton garden inn or similar.

10/10

Exceptional

30 Dec 2025

Melisa

Great experience

Leisure Partner

10/10

Exceptional

28 Dec 2025

Marie

Great hotel

Business_and_leisure Self

8/10

Excellent

23 Dec 2025

caryn

The hotel was clean and the staff was attentive. The negative was the valet parking which was very expensive and there was an additional charge to take the car in and out. We also were not able to take advantage of the breakfast every more because the restaurant did not honor hotel guests unless you sat at the counter. Tables were reserved for the restaurant guests!! I mentioned this to the hotel and they said that the manager would get in touch with me. We were there for four days and heard nothing. We were expecting a credit because we had to eat off premises.

Friends_and_family Family

10/10

Exceptional

23 Dec 2025

Courtney

Amezjb

10/10

Exceptional

21 Dec 2025

Jeulian

just awaiting my deposit back.

2/10

Poor

20 Dec 2025

Daisy Marisette

The lobby and the hotel in general looked so rundownI expected something nicer It needs work I really didnt like it at all I let the manager know I was happy and she was amazing and helpful She understood that the hotel and the room wasnt what we asked for because the room had a queen bed and I requested a king size and they couldn’t accommodate us so she gave us a refund

10/10

Exceptional

20 Dec 2025

Nicole

Wonderful service and amenities!

6/10

Pleasant

17 Dec 2025

Michelle

Only one breakfast voucher per room, even if two people are staying in the room.

4/10

Poor

16 Dec 2025

Meagyn

I was very disappointed with this hotel. For the price we paid I had much higher expectations. I arranged through the hotel to be picked up from the airport. They forgot about us and didn’t show up for an hour yet we were still charged full price by the cab company. I’m not sure if the hotel or the cab company was at fault because neither took ownership. The hotel attendant did give us a room upgrade and that is the only reason I’m giving this hotel two stars. The staff was very nice. As far as the hotel goes, it’s outdated the room was not that clean. The full wall of windows made it very drafty. I guess the windows need to be sealed. The walls have scratches and scuffs on it and the carpet was really gross and dingy. They give you a $25 breakfast voucher for one person per day and the food at the restaurant below the hotel was not that great and super expensive. You have to pay the extra taxes and tip so the meal is not exactly free. Again I’m only giving this hotel two stars because the hotel staff was very nice and friendly. I would not recommend this hotel or stay there again.

10/10

Exceptional

15 Dec 2025

MICHEL

Excellent choice on Lexington and 48, rooms are spacious as well as the bathroom, I’ll come back.

Partner

8/10

Excellent

10 Dec 2025

Mark

Clean room, convenience of proximity

Business

10/10

Exceptional

08 Dec 2025

Mustafa

Great room, staff friendly

Leisure Partner

4/10

Poor

08 Dec 2025

Fanny Pei Yee

Room was quite old, not as shown in the photos. Unstable wifi. Location is okay, not super strategic. Very expensive price + resort fees. Not worth the price.

Leisure Family_with_children

10/10

Exceptional

02 Dec 2025

Ted

Generous size room with a good view of the cityscape. Conveniently located to everything!

Partner

8/10

Excellent

02 Dec 2025

David

Nice staff, very clean and spacious room, lower floors have a balcony. Fridge and microwave was great, as was large desk and big TV. Location is just a few blocks from many subway lines and shops. A bit pricey during the holidays with limited amenities and small hotel foot print, but that’s nyc.

Leisure Family

10/10

Exceptional

02 Dec 2025

Kayla

Great stay! Close to everything and very clean! Will definitely be coming back

Leisure Friends

4/10

Poor

30 Nov 2025

SONYA

Rooms are way too dark, no one was at the valet or front desk when I arrived (6pm). The two tvs in our room were in close proximity to each other so when you turned one on or off the other turned on or off. We had to sleep with one tv on both nights because of this. Also, the luggage trolleys need to be replaced.

Staff was helpful in responding to anything we needed (lamp/robe/water) but wouldn’t stay there again.

Leisure Family

8/10

Excellent

30 Nov 2025

Sandra

Staff was courteous. Room was well appointed and clean. The location is relatively convenient to the subway.

10/10

Exceptional

29 Nov 2025

Melissa

The room was very clean, staff were all very kind and helpful, and the common spaces of the hotel were all well-kept and very useful as someone working from the hotel.

Leisure Family

10/10

Exceptional

27 Nov 2025

Michael

Great location, room was big and comfortable. Staff is very friendly and helpful

Leisure Family_with_children

8/10

Excellent

24 Nov 2025

Gregory

staff was very kind and attentive . I will be back again

Business_and_leisure Self

8/10

Excellent

24 Nov 2025

Maria carla Gonzalez

Service was great! Area is walkable and safe day and night. Breakfast was supposed to be included, we paid for it, they give you a voucher per room of $25 and the only available menu is $32 so they always charge you, we are a couple so 1 item was not enough

Leisure Partner

4/10

Poor

24 Nov 2025

Andrea

The staff were nice and professional. The hotel on the other hand is old and the rooms are not well kept. For instance the carpet looked old and dirty although I'm sure it was vacuumed. The room had an extra vent that was blowing cold air despite us having the heat on. It looked like it was separate from the heating system. Not only that it was bringing in cold air it was noisy and it went on the whole time. The phone was not functional had to contact the front desk on my cell. There was no coffee in the room - we had to call services for it. (They only had decaf available.) I would not stay there again. Frustrating ...

Leisure Family

8/10

Excellent

24 Nov 2025

Henry

Very accommodating!

Business

10/10

Exceptional

24 Nov 2025

Jose

Very spacious room. Large Bathroom. Kitchenette area. Quiet Space and convenient area from GCT. Would stay again. Stayed for Business. Did not have breakfast so cannot comment on that aspect of accommodations.

Business

2/10

Poor

24 Nov 2025

Mark

Check your pricing before booking!!
The hotel adds an additional $50 per night to the total room cost to be paid on checkout. It’s in the small print.

They clearly do this to make the room more competitively priced when you search.

WiFi barely worked in the room. Breakfast is expensive and very average.

10/10

Exceptional

22 Nov 2025

Donna

The room had 2 full size beds with very clean and well made linens. There was also an adjacent sitting area with a large tv, couch, coffee bar with mini fridge and an updated bathroom. The front desk staff were very friendly.

Friends_and_family Family

10/10

Exceptional

18 Nov 2025

Haiwei

Most accommodating staff in the world.

Business Self

2/10

Poor

17 Nov 2025

Ingrid

Did not stay here. I booked for the incorrect date and within minutes tried to cancel and couldnt. I was even able to change the dates. I wouldve paid a fee but they denied me any type of option.

10/10

Exceptional

14 Nov 2025

Brittany

Amazing corner room view

Partner

10/10

Exceptional

12 Nov 2025

Thomas Richard

The room was clean and it came with daily bottles of water.

Leisure Partner

2/10

Poor

11 Nov 2025

Javier

Terrible experience at Lex 48, New York — Do not recommend this hotel

This was, without a doubt, one of the worst hotels I’ve stayed at in New York. On checkout day, I left my luggage at the front desk to pick up later. When I returned, one of my suitcases was missing. The staff had no control over stored luggage — they didn’t ask for any claim ticket, were rude, and seemed completely unbothered. After a long wait, an employee told me he had taken some suitcases to other rooms.

To find mine, the staff started opening occupied rooms, saying “no one’s here, let’s go in,” and even let me walk in to look through everything myself. It was shocking and unsafe. The way they entered rooms so casually showed that the hotel has zero security — anyone could access guests’ belongings without supervision.

The staff refused to take responsibility and even threatened not to return my things when I complained in the lobby about how poorly they handled the situation.

The facilities are also disappointing. They charge a $50 “resort fee” that makes no sense: only one elevator works, the gym is very poor, the bar is unpleasant, and the restaurant hostess — where you’re supposed to use a breakfast credit — was rude and refused to honor coupons. On top of that, I noticed the safe in my room had been tampered with.

I strongly advise against staying at Lex 48. The service is terrible, the facilities don’t justify the price, and the lack of security is alarming. There are many bett

Business_and_leisure

8/10

Excellent

09 Nov 2025

Joseph

Great value - large room not overly priced. Great amenities and location.

Leisure Partner

10/10

Exceptional

08 Nov 2025

Prince

Very nice