Name: The Plaza - A Fairmont Managed Hotel
Address: 768 Fifth Avenue, New York, 10019, US

The Plaza - A Fairmont Managed Hotel

New York Area - NY · United States

100 reviews shown

10/10

Exceptional

15 Jul 2026

Tracey

From the moment we arrived at The Plaza we felt genuinely welcomed. Erika warmly greeted us at check-in and recognized that we were celebrating my daughter’s graduation and birthday with a special mother-daughter trip to New York. She made my daughter feel truly celebrated. She also surprised us with a beautiful room upgrade, a thoughtful handwritten note, and a delicious chocolate dessert waiting in our room. It was such an unexpected gesture that made our arrival even more special.

Every staff member we met was friendly and welcoming. From the warm greeting we received from Juan as we stepped out of the car to the exceptional hospitality we experienced throughout our stay, every interaction made us feel genuinely cared for. The hotel is elegant and inviting. Our room was beautifully decorated, and the bed was exceptionally comfortable. We enjoyed dining in the Palm Court, where both the food and service were exceptional. After a day exploring Manhattan, it was such a pleasure to return to our room, enjoy room service, and relax.

The Plaza exceeded our expectations and truly lives up to its reputation for timeless elegance and exceptional hospitality. Thank you to Erika and the entire Plaza team for making our mother-daughter celebration so memorable. We will always remember the kindness we experienced and are already looking forward to our next visit.

Family

10/10

Exceptional

13 Jul 2026

Lori

Russel at the front desk was an absolute pleasure!

Family

10/10

Exceptional

12 Jul 2026

Ernest

Ally at the front desk was Fantastic!

Partner

10/10

Exceptional

08 Jul 2026

Brittany

By Far The Greatest Experience While Visiting New York City. Hands Down The Best Choice For Staying

Friends_and_family Family

8/10

Excellent

29 Jun 2026

Clinton

- Air conditioner in our room was not working. It worked on and off eventually.
- Only received turn down service one night.
- Door security inside the hotel was rude and wouldn’t let my wife in one afternoon and physically moved to block her…not good.
- Trash in our hallway every day
- Overall, it needs better management that cares

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Paul

Excelente experiencia

8/10

Excellent

27 Jun 2026

Alina

Honestly expected much more out of the famous “Plaza” hotel. It was far from a 5-star experience.

Family_with_children

10/10

Exceptional

21 Jun 2026

Ayaan

The food was over priced and not worth

Friends

6/10

Pleasant

18 Jun 2026

Henry

Ok so the location was ideal. However, the service was lacking. For over 2k per night I would hope that the service would match the bill. The bellman was annoyed that we needed assistance and had us push some of our own bags.

Hair in the bathroom and the bed on night one. Overall it was overhyped.

Family_with_children

10/10

Exceptional

18 Jun 2026

JAMES

The Plaza is an iconic experience, it is one of the highlights of visiting New York City.
The staff and service is impeccable.

Family_with_children

10/10

Exceptional

08 Jun 2026

Tanya

Everything in my room was spotless and fresh. I loved room service.

2/10

Poor

06 Jun 2026

Stephen

Start to finish the majority of staff lacked a certain level of politeness and couth way that has been there in the past. The only redeeming portions of the stay at the property were the spa (10/10) and the champagne bar. If you’re looking for service 4 seasons or St.Regis all day long

Family

4/10

Poor

04 Jun 2026

Kathleen

The first word that comes to mind is \"coasting.\" For the same price point, The Carlyle or Fasano are much better options. The Wifi was so poor that I couldn't go on Zoom calls, the chandelier in my room had flickering lights, finishes were on the old and dated side, and the dining/amenities are eye wateringly expensive -- even for Manhattan. I felt bad for the more obviously new tourists who splurged on this hotel thinking that it was a true five star experience.

10/10

Exceptional

24 May 2026

Courteney

Rooms were A1

Friends

10/10

Exceptional

23 May 2026

Jeaneen

My stay at The Plaza was absolutely unforgettable and worth every penny!!!
If you have the Plaza on your top choices, choose the Plaza, you won’t regret it.

From the moment I arrived, the customer service was exceptional. The staff was incredibly kind, attentive, and always willing to help with anything I needed.

The room was stunning, elegant, and beautifully maintained. The bedding was unbelievably comfortable, making it hard to get out of bed each morning. I also loved the bathtub, and the fact that the water gets wonderfully hot was a huge plus because that is exactly how I like it after a long day in the city.

The spacious closets were another luxury touch that made the stay feel even more elevated. The 24/7 room service was delicious and so convenient, which made relaxing at the hotel even better.

The location truly cannot be beaten. Being directly across from Central Park and steps away from some of the best high-end shopping in NYC made the experience even more special. The Plaza is truly a gem of New York City, and I cannot wait to come back!!!

Self

10/10

Exceptional

23 May 2026

Darin Steven

Very beautiful and very friendly staff!

Family_with_children

10/10

Exceptional

19 May 2026

vanessa

From check in to check out the plaza was unreal. The staff is lovely. The property is well maintained. I felt super fancy and would stay here again. 10/10

10/10

Exceptional

18 May 2026

Laura Jean

My husband and I were delighted that our room was available for check-in early. The staff was incredibly helpful and friendly.

Partner

10/10

Exceptional

15 May 2026

Courteney

A1 Hotel, Most Definitely Will Be Back When Off Tour.

Family_with_children

10/10

Exceptional

12 May 2026

magda

great time thank you

Self

10/10

Exceptional

07 May 2026

Nijuel

Great experience clean room

10/10

Exceptional

27 Apr 2026

Edward

We had a wonderful stay!

10/10

Exceptional

23 Apr 2026

Nijuel

Dddd

6/10

Pleasant

21 Apr 2026

Barry

Room service was awesome. I did not appreciate being asked if I was staying at the hotel or not each time I went out and returned. I observed that no other guest were being asked

10/10

Exceptional

16 Apr 2026

Lisa

Staff was exceptional. Housekeeping amazing. Already booked return visit

10/10

Exceptional

16 Apr 2026

Eric

It’s the Plaza! It’s amazing

Partner

10/10

Exceptional

12 Apr 2026

Rafael

excelent

10/10

Exceptional

02 Apr 2026

Timothy

My stay for one night at the Plaza was magical. Constantly seeing tourists stopping to have their photo taken out front, made feel so lucky to be a guest in one of the worlds most famous hotels.

10/10

Exceptional

02 Apr 2026

Brian

Room was amazing!

Family_with_children

10/10

Exceptional

30 Mar 2026

Mack

One of the best hotels we’ve ever visited!
Service and amenities were over the top!
Wonderful stay!

Family

10/10

Exceptional

23 Mar 2026

Matthew

Outstanding stay. Beautiful room, incredible staff, and great food in the hotels it’s classic, historical, updated and special

6/10

Pleasant

22 Mar 2026

Catalina

Unfortunately minutes after arriving, the bellman that helped us with our luggage was very rude to us because we didn't have cash on us. We would've generously tipped after, once we got cash. His sarcastic and aggressive \"THANK YOU\" upon our arrival set the tone for our stay and our entire experience upon arrival at \"The Plaza\".

Unlike many other Lucy hotels where we've stayed, other than the lady who checked us in, who we never saw again, the staff was not warm. More so, the opposite. We were barely ever greeted or even acknowledged when entering the hotel. It was super awkward, specially given the price we were paying (we were staying in a sub penthouse suite.

It feels like it's a fancy tourist trap, banking on its name, but certainly did not live up to it. We shall not come back.

Partner

10/10

Exceptional

17 Mar 2026

James

Absolutely AMAZING in every way. The Plaza exceeded my expectations and was central in making our engagement weekend a time that we will always remember! The STAFF are what truly sets the Plaza apart. Always helpful, humorous and posh without being stuffy, the staff truly are the soul of the institution.

6/10

Pleasant

13 Mar 2026

Sassan

excellent location,

10/10

Exceptional

13 Mar 2026

Robert

The trip was amazing in the place we had really wonderful people

6/10

Pleasant

12 Mar 2026

shelley xuerui

Remove the name, even at this location, five star is bit stretch.

10/10

Exceptional

12 Mar 2026

Lisa

Our room was beautiful and that shower!!!! Exceptional staff!!

Friends_and_family Family

10/10

Exceptional

07 Mar 2026

thomas

Nice place but was not worth what i paid

8/10

Excellent

26 Feb 2026

George

The reopened Plaza is still luxurious, but lacks some of the features of prior version. Entry is no longer available from Central Park South (59th), the Oak Bar is gone, there is no longer a proper restaurant or proper bar, just two large areas for light meals and drinks, one of which is the old Palm Court. Rooms reflect the age of the property: decent size, plenty of storage, but also a single sink bath and dim lighting.

Partner

10/10

Exceptional

22 Feb 2026

Lev

Clean room and staff

Family_with_children

10/10

Exceptional

20 Feb 2026

Jennifer

Magical experience!!!

Family_with_children

10/10

Exceptional

06 Feb 2026

Kaci

Beautiful room and the shower was amazing!

Friends_and_family Friends

10/10

Exceptional

18 Jan 2026

Adriana

Amazing experience

Business

10/10

Exceptional

17 Jan 2026

Jeaneen

I originally came to New York for work, but at the last minute decided to extend my stay by two nights to live out my Kevin McCallister-at-The-Plaza dream—and I am so glad I trusted my gut.

From the moment I arrived, the experience was exceptional. I was delightfully upgraded to an incredible room that quite literally took my breath away the second I stepped inside. Every detail was thoughtfully done—the bedding, the décor, the ambiance. It felt effortlessly luxurious: modern yet classic, timeless without feeling stuffy.

The staff were absolutely wonderful—warm, attentive, and genuinely kind. I enjoyed afternoon tea, which was lovely and perfectly done, and then fully leaned into the experience. I spent those two nights truly in the hotel: long baths, lounging in a plush robe, ordering room service, and savoring every minute of it.

It was indulgent in the best way possible and worth every single penny. I’m so grateful I made the spontaneous decision to stay—it turned a work trip into a truly memorable experience. Everything was absolutely perfect.

I will be back 1000000%. This is officially my new go-to every time I’m in town.

2/10

Poor

13 Jan 2026

Harrison

Servicio básico a nuestra llegada la recepcionista estaba de mal humor y con malas actitudes horrible para ser un hotel disque de clase alta. Adicional todo viejo y mal mantenido hace unas semanas nos hospedamos en el Waldorf Astoria y este hotel si es de Alta gama. No creo que en esas condiciones sea apto para hospedar un dignatario. Los moteles 6 y 8 están en mejores condiciones.

Leisure Partner

10/10

Exceptional

13 Jan 2026

Janine

Total wow factor
Spectacular hotel
You will never forget the experience of staying here. Truely beautiful
Like staying in a royal castle !

Leisure Family

10/10

Exceptional

06 Jan 2026

Jose D

Property perfectly located

10/10

Exceptional

30 Dec 2025

Joe

Clean room, friendly accommodating staff. Excellent service

Leisure Family_with_children

4/10

Poor

28 Dec 2025

Johnnie

Room was not ready until 4:00 and after I went back to the front desk and asked for an update. The terrace was full of snow as well. The staff has been great, but we were disappointed with the wait as well as the extra charge for a terrace we could not use.

Business_and_leisure Partner

6/10

Pleasant

21 Dec 2025

Thomas

Room could have common amenities available upon check in. Shouldn't have to call for body wash. Response time to calls should not take 1 1/2 hours. The little things should be on point for the price charged.

10/10

Exceptional

20 Dec 2025

natasha

Everything was exquisite and top notch!
Unprecedented.

10/10

Exceptional

19 Dec 2025

Noreen

Breakfast was a buffet

Business_and_leisure Friends

10/10

Exceptional

19 Dec 2025

Barb

The Christmas vibe was awesome!

10/10

Exceptional

12 Dec 2025

Robert

Great place to stay in NY

10/10

Exceptional

11 Dec 2025

Steven

The concierge curated a birthday celebration for my dearest that surpassed my expectations:the rose pedals on the floor which lead to the breathtaking floral arrangement and the pedals that formed the shape of a heart on the master bed was beyond beautiful!!!!!

Thank you Hatusmi

10/10

Exceptional

08 Dec 2025

DAVID RONALD

Great stay, a little bit more could have been made about the fact we were celebrating our 30th wedding anuverary, but the sraff were fantastic.
One down side was having to fight our way through yhe crowds of tourists who were always outside the front door of the hotel, it was anoying, when posdible we used the side door through the shops.
Also i would have preferred an option of an a la carte menu in the palm court restaurant

Partner

10/10

Exceptional

08 Dec 2025

Christina

Staff was great - very helpful

Leisure Pet

10/10

Exceptional

29 Nov 2025

Richard

What an amazing experience in an amazing place, the hotel is obviously iconic and it didn't disappoint in any way, the staff were so friendly and helpful. We will definitely be going back.

Leisure Partner

10/10

Exceptional

28 Nov 2025

Padgett

The best hotel in NY!

10/10

Exceptional

22 Nov 2025

Julie

Outstanding! From the moment you step on the red carpeted steps, until you enter your room. The Plaza and Staff exceeds every expectation. It is all you could hope it would be. It truly is the New York City gem. Shine on Plaza! We will be back!

Leisure Family

4/10

Poor

19 Nov 2025

Heather

Over priced for the hotel

10/10

Exceptional

12 Nov 2025

Salvador

Location, suite was amazing! Wish they had more restaurants to choose from on the property. We also didn’t get a chance to do the tea spot because it was booked for over a week. I found out later because staff didn’t mention this but our suite had priority and we could have gone in. We also had a butler but we didn’t see him again after checking us into hotel. Overall it was very luxurious and great food for what they had.

8/10

Excellent

08 Nov 2025

Milan

They should keep at least two complimentary bottles of water in the room. It is surprising that a hotel of this stature does not do that.

Leisure Partner

10/10

Exceptional

07 Nov 2025

Alma

10/10

Exceptional

27 Oct 2025

Walter

Beautiful and comfortable room... very nice and large. Received a free upgrade to a high floor for our anniversary. All the staff were super friendly and helpful.

Partner

10/10

Exceptional

25 Oct 2025

Raette

Amazing experience

6/10

Pleasant

20 Oct 2025

Melissa

Wouldn’t stay here again. Only positive was attitude and friendliness of staff and pre-trip concierge assistance. Location great. Size of room was good for NY faced into another part of the hotel but painted gold bed frame was peeling terribly (gross) and pillows were miserable. Clumpy cotton. No turn down service. So many tourists in the lobby you have to dig out your room key every time you enter the hotel. They also add a charge at check in ABOVE the resort fee. $75 per day but you can use $50 as a credit. Strange.

8/10

Excellent

19 Oct 2025

Jorge J.

Very clean room. Excellent staff. Adriana was wonderful. I’d say our bed wasn’t the best, but the room was very clean and luxurious.

Leisure Partner

4/10

Poor

19 Oct 2025

Jorge

Maybe my expectations were too high. I expected a clean vacuumed room and bathroom, bug-free, with shower gel and conditioner in the shower. A knife to spread on the rolls the butter and jam that I paid for, free water in the room.

Leisure

10/10

Exceptional

16 Oct 2025

Ronald

Just outstanding. I have zero complaints and wonderful experience at The Plaza

6/10

Pleasant

14 Oct 2025

Lai-Chung

Room was not ready until 4pm. No one called to let m.

2/10

Poor

13 Oct 2025

Dimitrios

‘

Business Family

10/10

Exceptional

30 Sep 2025

Brent

The Plaza was exactly what we expected - a 5 star hotel experience that will be very difficult to top. If you want to go \"all out\" on your trip to NYC, this is the hotel for you.

Partner

6/10

Pleasant

29 Sep 2025

Ben

there was no heat! anywhere in the hotel. and it was chilly

Self

10/10

Exceptional

20 Sep 2025

Angela

Beautiful and Iconic

I've been coming to the Plaza for nearly 30 years. I used to live in NYC. I've been staying at a hotel for many years. The staff is incredible! The rooms are lovely! My only complaint is that each year there are fewer and fewer vegetarian options. They took the Impossible Burger and the Tofu sandwich off the menu. It is nothing to have a few frozen Impossible or Beyond Burgers in the freezer. Outside of breakfast and afternoon tea, there isn't much else. Forget about it if you're dining in the bar area. We travelled with our folks this time, who didn't feel like going out to dinner. We ended up having to order through Uber Eats due to the limited options. I've stayed in luxury hotels all over the world. This hotel has the fewest options of all of them. But I still enjoy staying there. It's a great location.

Friends_and_family Family

10/10

Exceptional

14 Sep 2025

David

It’s iconic and deserves all the prestige and acclaim. The lobby and restaurants are stunning and immersed in history and famous movies. The floral arrangements are breathtaking and probably the cost of a small car! The staff is extremely and friendly and very fast to respond to anything. The only challenge are the elevators which get packed quickly and during busy times are full if you are on
a middle floor

Leisure Family

10/10

Exceptional

01 Sep 2025

Carlos

Amazing

Was amazing and the service spectacular

Partner

10/10

Exceptional

25 Aug 2025

Mandy

June checked us in for The Plaza and was excellent. He was friendly and offered us a room upgrade. We ended up moving to a family suite with 2 queen beds, a sitting area and bar area with a sink and microwave. The room was spectacular. Doormen were also super friendly and bellman was helpful too. The service here is exceptional and the rooms and common areas are beautiful. Highly recommend the hotel for a luxury experience.

Leisure

10/10

Exceptional

19 Aug 2025

mahsa

The property is gorgeous. Wonderful locations.

10/10

Exceptional

19 Aug 2025

Elizabeth

Best stay EVER!!

OMG-the absolute BEST experience staying at a hotel! It is such an iconic hotel in the heart of NYC, but what makes this beautiful place so incredibly special is the staff. They are all out of this world amazing and kind-can’t recommend this hotel enough, I will definitely be back!

Self

10/10

Exceptional

17 Aug 2025

Eyal

I liked most of it

10/10

Exceptional

15 Aug 2025

Tamara

Yes The Plaza's grounds are iconic but the wonderful staff & service is what makes it truely exceptional!!!

Business_and_leisure Friends

10/10

Exceptional

13 Aug 2025

Durham

Tried and True Classic

Had a great time- great location and amenties

Friends_and_family Friends

10/10

Exceptional

12 Aug 2025

Jessica

Was great in every way! Pricey but can’t be beat for location, accommodations and service. Incredible.

Friends_and_family Family

8/10

Excellent

11 Aug 2025

Peter

Property was great but the fees are getting out of hand.

2/10

Poor

07 Aug 2025

Paul

The broken glass on the suite floor was unique! As were the $3000 per night suite not being ready until nearly an hour late, the stains on the curtains and chair.. and the dust :-( we also had an unknown visitor on our terrace!!

Leisure Family

8/10

Excellent

23 Jul 2025

Avihai

In our opinion, the room are way overpriced for the size of the room that we got.
The dining in this hotel is extremely expensive compared to anywhere else we stayed in MANHATTAN.

Leisure Partner

6/10

Pleasant

19 Jul 2025

Keith

Nice hotel, but not worth the price IMO. Too many other nice options that cost less.

10/10

Exceptional

17 Jul 2025

Courtney

A very nice experience, close to everything and central park.

Leisure Family

10/10

Exceptional

10 Jul 2025

Saif

Great service

Leisure Family_with_children

2/10

Poor

08 Jul 2025

ashley

Not in a good faith with service charges

I had $50 credit for the food and beverages for each day. After I checked out the room I asked the front desk for the credits already taken care on the final bill that I received. A staff mentioned it was automatically deducted so the total amount showed was correct on the bill. I spent extra time on the review the receipt at the coffee shop but it did not applied the credit that I should received for the orders from the beverages. I had to return to the front desk and talked to the hotel manager. She simply mentioned it was mistake and gave the credit amount to the charges made. I spent more than hour to figure the issues. It was very unpleasant experiences with services and not in a good faith business with the promised charges. I highly recommend to review your charges. I am no longer interesting to stay at The Plaza in the future visiting.

Friends_and_family Family

10/10

Exceptional

08 Jul 2025

Stephanie

We were in New York for two days and stayed at the plaza

Friends_and_family Family

8/10

Excellent

05 Jul 2025

Verified traveler

The Plaza is beautiful and well located. The detracting fact is that the shower leaks out onto the bathroom floor, there are only two hooks in the bathroom and those were taken up by robes. There are no towel racks. There are few shelves or other places to put toiletries. There are very few drawers for clothes. All there inadequacies make for an awkward stay.

Friends_and_family Friends

4/10

Poor

30 Jun 2025

Samantha

Okay I have pictures to prove. This hotel is literally just a famous name. Went here for our daughter’s graduation present and was treated awful. We don’t look rich, so clearly they prefer when you do. Some ppl just don’t need to look fancy . Rooms are absolutely disgusting. Ted the door man though was the best thing about this place. Take alllll that money and get an actual classy hotel.

Business_and_leisure Family

10/10

Exceptional

20 Jun 2025

Karen

We enjoyed our stay. It 's truly awesome!

Leisure Partner

10/10

Exceptional

19 Jun 2025

Jane

Excellent Customer Service with all staff.

Leisure Partner

10/10

Exceptional

09 Jun 2025

Efthimia

Amazing service and so clean!

10/10

Exceptional

01 Jun 2025

Jonathan

Me and the wife were celebrating my 43rd birthday. We checked in with Russell at the front desk who went out of his way to upgrade our room to a beautiful and very spacious suite to make my birthday a little more memorable. Absolutely loved the room, thanks again Russell, your the best.

Partner

10/10

Exceptional

28 May 2025

Marie Monique

Very nice and luxurious I will come back for December.

Partner

10/10

Exceptional

27 May 2025

Nadia

Staff, room, service and spa were all top tier. My husband and I had a wonderful weekend here. Everyone was so kind and professional. If we had one point of critical feedback, it would be that the Palm Court seems to have downsized their dinner menu since our last visit. We ultimately preferred the Champagne Bar for our special dinner, so if you're deciding between the two, definitely go with the Champagne Bar!! It was gorgeous and food was great.

Leisure Pet