Name: WestHouse Hotel New York
Address: 201 West 55 Street, New York, 10019, US

WestHouse Hotel New York

New York Area - NY · United States

100 reviews shown

10/10

Exceptional

27 Jul 2026

Diane

The staff were extremely helpful. We loved the breakfast and the happy hours on the terrace

10/10

Exceptional

26 Jul 2026

E'Tona

N/a

10/10

Exceptional

25 Jul 2026

Verified traveler

10/10

Exceptional

24 Jul 2026

Wendy

Great friendly service and wonderful rooms and extras like happy hour

10/10

Exceptional

22 Jul 2026

Alex

Great location, and lounge for breakfast, coffee and evening drinks really useful.

Self

10/10

Exceptional

20 Jul 2026

Michelle

The hotel staff was lovely and very accommodating. The room was quiet and comfortable. The location was perfect for walking to events and entertainment. The breakfast and dinner was a nice option for a busy schedule. There was also a beautiful sitting area in the lobby, which we used in the evenings to plan our next day. Thank you for a wonderful experience!

Business Friends

10/10

Exceptional

17 Jul 2026

willie preston holland

Breakfast left a lot to be desired but other

10/10

Exceptional

15 Jul 2026

Dorothy

Staff was super friendly and helpful! Room was clean and well appointed.

The daily happy hour is three hours long and includes complimentary beer and wine and lite noshes.

Breakfast was fantastic and had something for everyone.

GREAT location. Subway is just a few steps away.

This is our new favorite property in NYC.

Partner

10/10

Exceptional

15 Jul 2026

Marc

I stayed for 3 nights. The staff were so helpful and friendly. The location was perfect, with a subway entrance outside the door and walking distance to major attractions.

Self

8/10

Excellent

15 Jul 2026

Veli

My family appreciated that the staff greeted us every time we entered hotel, however, we didn't have anyone offer to help us with our bags or guide us through the hotel.

Also, when we ordered our rooms online, our final price was $2793 ($1396/each). On our emailed invoice, the total price was $2890 ($1445/each). Lastly, we were charged $3640 ($1820/each). The pricing of the rooms do not match depending on which website you check.

I do not recommend this hotel to anyone.

Family

10/10

Exceptional

14 Jul 2026

Kimberly

Everything about our stay, from the moment we arrived until we checked out, was excellent. The staff went above and beyond to help us make it to our 7pm show after we had multiple flight delays before arriving. The room was clean and aesthetically lovely. The bed was very comfortable, and the breakfast was delicious. This was our first time staying here, but it will not be our last!

10/10

Exceptional

13 Jul 2026

Janelle

Very friendly staff. Quiet hotel. Clean. Walking distance to all the Broadway shows we saw! Would stay here again!

Friends

10/10

Exceptional

13 Jul 2026

Chamiram

Excellent hotel

Friends

10/10

Exceptional

12 Jul 2026

Christopher

Beautiful property. Wonderful staff. Close to everything. We had a great stay.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Deanna

Check-in was quick and Nick was very helpful! I was surprised to learn they have breakfast and social hour daily on the roof. It was wonderful!

Partner

10/10

Exceptional

08 Jul 2026

Richard

Everything about this hotel was fantastic! The room was lovely, staff was accommodating and helpful, housekeeping did a great job each day, and included in the price of the room was an outstanding daily breakfast buffet as well as a light dinner service. In addition, the hotel is conveniently located just blocks from the theater district and MoMA. We will be staying here each time we come to NYC. Highly recommend!!

Partner

10/10

Exceptional

05 Jul 2026

Rick

Staff are very friendly

Upstairs breakfast and evening snack room has a nice balcony.

Great location for biking

10/10

Exceptional

28 Jun 2026

Betty

Really great location and the staff were impeccable

Self

10/10

Exceptional

27 Jun 2026

Diane

It’s a beautiful and cozy hotel. Everyone was so nice. The room was clean. I really enjoyed the Terrace where they have happy hour and breakfast.

Self

10/10

Exceptional

27 Jun 2026

Daniel

Location and friendly helpful staff

Partner

10/10

Exceptional

26 Jun 2026

Samuel

Stay here, everything is amazing…location, breakfast, room, dinner, drinks, location, style, service, location…

Self

10/10

Exceptional

26 Jun 2026

Andrea

This was our second stay. The Suite works perfectly for our family and having breakfast and evening snacks/drinks available is a great perk. Our specific room this time was not the best (next to the service elevator). We spoke with Nick at the front desk who tried everything he could to move us, but because there was a wedding taking place, no suites were available. After trying his best, he ended up providing compensation for our troubles. He was extremely kind in doing this!

The rooms are clean, bathrooms a good size for NYC, location could not be better, and the gym is a plus!

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Leslie

5 Star experience for our entire family! The breakfast and happy hour was such an added and unexpected bonus. The hotel was quiet and updated with a homey feel. Great proximity to the subway and Central Park. We will definitely stay here again!

Family_with_children

8/10

Excellent

24 Jun 2026

Glenn

Great location.
Breakfast was great with lots of choices. Evening \"hours of indulgence\" was great with wine, beer and food to nibble on.
Only problem was we had no towels in our room when we arrived but they were brought to our room that evening.
Would stay there again.

Partner

10/10

Exceptional

24 Jun 2026

Anne

Every single staff member we encountered was extremely helpful, friendly and patient in answering our questions. They were all outstanding. Breakfast and evening food was tasty and fresh.

Location was great and accessible by various travel means, i.e. subway, private car, Uber.

The rooms were very clean and comfortable. During our stay there seemed to be a few shortages like washcloths but this may have been temporary.

All in all, our stay was wonderful and we will stay there again on our next visit!

10/10

Exceptional

20 Jun 2026

ANGEL M

Aunque no sabìamos que se paga una fee que cubre tanto el desayuno como las tapas y bebidas en la tarde, los mismos fueron muy buenos con excelentes empleados. Especialmente Sonia en las tardes.
En cuando a otro empleado que hizo de nuestra estadìa una especial, fue Nicolás en recepción. Siempre con una sonrisa y dispuesto a ayudar con nuestras preguntas.
El hotel está muy bien ubicado con una estación de subway justo al lado

Family

8/10

Excellent

19 Jun 2026

Lory

Staff went over and above to remedy any shortcomings we had.

8/10

Excellent

18 Jun 2026

Shelby

Staff were very helpful and accommodating. Luggage storage was provided when I had some time to burn between check-out and my flight. Nice and central location-wise, close to the subway. Would stay again.

Self

10/10

Exceptional

17 Jun 2026

George

The hotel was beautifully designed and styled, with very helpful and attentive staff. All of the amenities were up to standard, and I would 100% stay there again.

Self

10/10

Exceptional

16 Jun 2026

Tonja

Neat Terrace. Great location. Nice happy hour and breakfast. So much more than I expected.

Self

10/10

Exceptional

08 Jun 2026

Dany Díaz

Good

Partner

10/10

Exceptional

08 Jun 2026

Tracy

Lovely property, good location with proximity to Central Park and Broadway shows.

Self

10/10

Exceptional

08 Jun 2026

Robin

The hotel and our suite were fantastic, and the breakfast and happy hour drinks and nibbles were always delicious. Staff is wonderful.

Partner

10/10

Exceptional

07 Jun 2026

Michael

This hotel is a gem. Very nice rooms. Secure fast elevators. Beautiful breakfast/afternoon food eating area on 23rd floor with gorgeous large balcony. Coffee all day and a lovely place to work during the day and nice area off lobby as well. Great location.

10/10

Exceptional

04 Jun 2026

Teresa

After staying in New York City many times, this is probably one of the best stays I’ve ever had. The rooms were clean, the staff was amazing and Location was excellent. What really made this place great was the morning breakfast staff and the evening happy hour staff. Specifically one staff member Sonia who served the wine and attended to all the guests made this stay extremely amazing. We met so many nice people and the staff made this stay extra special. I would highly recommend this location to returning New York visitors or new visitors as well.

Self

10/10

Exceptional

03 Jun 2026

Aditya

Excellent!

6/10

Pleasant

31 May 2026

Pauline

I thought I was safe booking the second from lowest hotel room, for solo travel. I was given the worst room- bathroom is the main issue. The door literally hits the toilet (if they had not shaved the door), the door handle is crooked, bathroom door has peeling paint. Location is fine, and convenient for my travels. I stayed 4 nights, last two no face cloths (asked housekeeping who said sorry we are out) and no drinking glasses (that was originally a plus, real glass -but that only lasted 50% of the trip).
last night was a complete write off, as the room directly across the hall had maintenance attending to something, between 9pm and 2am - with incredibly thin door (or all the gaps around the main door, and a light immediately opposite it is very easy to see)- the noise kept waking me up the night before I had an early 4am departure to catch an international flight. If anyone had been at the front desk I would have requested a refund for that night. Clean sheets, an a bell man that helped with bags were the highlights. Iron and umbrella in the room. That will be my only visit to Westhouse. Staff was performing bare minimum (perhaps you get what you pay for). Hotel BelleClaire or Arthouse, plenty of others in same price range that are more fair value. I did want to like this one.

Self

10/10

Exceptional

29 May 2026

Liz

Great choice especially for a group.

Self

10/10

Exceptional

25 May 2026

Rocio Ivette

Excelente hotel Great service front desk , restaurant and rooms comfortable and clean .
Includes breakfast and dinner Sonia at restaurant was excellent service that she provided with smile .

Friends

8/10

Excellent

23 May 2026

Michael

I think overall if you are looking for an extremely central location, this is the place. However, I don't believe that it is five star and shouldn't be seen as one. The staff were very helpful and the room and hotel was ok but it was very dated, there was rust on different units and the equipment and the hotel itself is run down and dated. Also, I think the residents fee charged is ridiculous and should be opitional, it significantly lessened the savings we were making compared to other hotels.Overall, it was a perfect place for our stay due to the location and we found the staff very helpful but would not be in a rush to stay again due to the above reasons.

Partner

8/10

Excellent

14 May 2026

Christine

Great location close to Central Park! The buffet breakfast offered hot and cold food selections, including fresh fruit and Greek yoghurt. The daily happy hour and early buffet dinner are convenient if you have a 7 pm show to catch. The club staff was very friendly and attentive. We had some problems with the toilet not flushing properly (fixed promptly) and the sink draining very slowly (required repeated calls to the front desk before it was addressed).

Partner

10/10

Exceptional

13 May 2026

Bayarkhuu

Breakfast is really nice. Close by everywhere. Love it.

Family

10/10

Exceptional

10 May 2026

Will

This is hands down such a fantastic hotel, friendly staff and very close to everything. It started with Vanessa at checkin, she was fantastic and was able to get us checked in a little early and provided my sister and I a complimentary bottle of champagne to celebrate our birthday. We went to see La Traviata at the Met Opera and ate at La Grand Boucherie- incredible food, it was a spectacular overnight celebration. It was so special. Highly recommend staying here.

Friends

6/10

Pleasant

09 May 2026

Katie

Clean room. Bed not very comfortable. No white wine at he happy hour the entire time we were there. No towels in the room when we arrived. Snooty staff woman at the happy hour. Very nice folks at the front desk. I love the location and breakfast was good. Not as great of an experience as the first time I stayed a few years ago.

Friends_and_family Friends

10/10

Exceptional

04 May 2026

John

This was one of the best hotels I’ve ever stayed at in New York City at this price point. They could’ve charged a lot more. The concierge and the front desk staff are amazing. Make sure you tip well. I had the luck of tipping the bellman and the Porter and was able to park my car right in front of the hotel. They do not have a garage in the hotel but there’s one three blocks away. A very nice tip goes a long way at this hotel. The staff is absolutely the most accommodating group of people. The breakfast in the afternoon happy hour food were top notch. I would absolutely switch to this hotel if I were anybody reading this review.

Self

10/10

Exceptional

03 May 2026

michele

Amazing place

10/10

Exceptional

01 May 2026

Leslie

Nick at check in was so friendly and welcoming! Marcelo and Sonia made our evening cocktails in the terrace memorable and wonderful, and Jessie and that big smile of his was so helpful and kind to assist during my departure. My absolute favorite place to stay in NYC!!!

Friends_and_family Family

2/10

Poor

29 Apr 2026

Marco

Good management

Family

10/10

Exceptional

29 Apr 2026

Christine

We absolutely enjoyed our stay! The staff were excellent special shout out to Telik and Nick. Beautiful decor. I highly recommend it.

Friends

4/10

Poor

28 Apr 2026

Francois

2/5 stars — Noise and poor communication marred our stay
The Westhouse has its merits, but our experience was significantly impacted by a room placement issue that staff failed to resolve.
We were assigned a room adjacent to the service elevator and housekeeping closet, resulting in constant noise throughout the day. While this kind of room assignment can happen, what made it unacceptable was how it was handled. We requested a room change, were told someone would follow up and no one ever did. When we reached out again ourselves, we were informed that \"no one had called them,\" essentially dismissing our concern entirely.
To be fair, there were aspects of the hotel we appreciated, and the property itself has genuine appeal. But a hotel's quality is just as much about service recovery as it is about the initial experience. When a guest raises a legitimate concern and is met with silence followed by a denial, that reflects a serious gap in communication and accountability.
We would hope future guests are given more central room assignments or at minimum, a staff team that follows through on its commitments.

10/10

Exceptional

28 Apr 2026

Sian

I love staying at the Westhouse. The staff are very helpful and attentive. It’s a great location as you are near the park and close to good subway links. My room was clean and spacious and I really enjoy the terrace area.

Business

8/10

Excellent

25 Apr 2026

John James

Very good hotel for the money. Good location, clean, good staff,

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

Nannette

The hotel staff were fabulous. We stayed here five years ago and nice to see some of the same staff. Service was exceptional. Rooms were clean. A few misses by housekeeping but didn’t detract from the stay. We love the amenities like to breakfasts and cocktail/snack hours. Easy access to Central Park and to Times Square.

Partner

10/10

Exceptional

20 Apr 2026

Mark

The room was clean and well appointed. The heat/ac unit works great, which is important to me. Included in the extra fee is a breakfast and dinner (with complimentary wine and beer) that is exceptional. Lots of good food and yummy desserts. Staff are terrific. They were very friendly and helpful. I highly recommend.

Self

10/10

Exceptional

20 Apr 2026

Jie

The hotel is just a 3-minute walk from Carnegie Hall, which is extremely convenient. The happy hour provided by the hotel was substantial enough to count as dinner and was filling, and the breakfast offered a wide variety of options and was very satisfying. The staff handling luggage storage were especially friendly. Before we got our room, we went in and out several times, and they patiently helped us retrieve our belongings each time.

Family_with_children

10/10

Exceptional

19 Apr 2026

Armando

Love the Terraza nice view

Partner

10/10

Exceptional

14 Apr 2026

Kevin

Super helpful & friendly staff! The breakfast & Happy Hour food was exceptional! Highly recommend! My new favorite hotel in New York!

Family_with_children

8/10

Excellent

14 Apr 2026

Gisele

Decent place to stay for a quick trip

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Larson

Nice happy hour daily. Really clean and updated.

Self

10/10

Exceptional

13 Apr 2026

Teo

Cleen room

Partner

8/10

Excellent

09 Apr 2026

Adrian

Great staff, amazing lunch and breakfast

10/10

Exceptional

01 Apr 2026

Bennett

Wonderful staff and excellent stay! Very convenient to everything we needed. Would highly recommend.

Partner

10/10

Exceptional

30 Mar 2026

Elizabeth

The staff was very friendly and the amenities were fantastic.

Self

8/10

Excellent

21 Mar 2026

Carrie

Very quiet hotel in the heart of manhattan. Lovely rooms that were quite large by NYC standards. Bed was comfortable. Room well appointed. Could use more thoughtful lighting in areas where you unpack luggage, and lobby bar closure a little disappointing. However the breakfast was absolutely excellent and the evening appetizer and cocktail time a very nice addition to the stay. Definitely a hidden gem! Would for sure stay again.

4/10

Poor

20 Mar 2026

Claudia

I arrived at 5 am at the hotel, had to wait 10 minutes to someone show up at the front desk.
This hotel dont deserve the title « small luxury hotel « Small definitely, but luxury absolutely not. The person who was able to fit a sink, a toilet and a shower in such a small space deserve a prize!
No amenities in the bathroom. Not even the basic as cotton pads or shower cap. I requested a toothpaste , it took 90 minutes and 5 calls to get it.
The next day I left the hotel at 1pm, put the sign to clean my room on the door, until 3pm nobody has come. I left again at 4pm, requested the service by phone and some cotton pads, at 11pm the room was not clean, but cotton pads were in the room. So someone came in, but did not bother to make sure that the room was clean even with the sign at the door…
The room doesn’t have a coffee machine, alarm clock and fourniture is old and damaged.
I have two more night left in this hotel and don’t know what to expect. Every time it gets worse.
Do not recommend.

Family

2/10

Poor

12 Mar 2026

Izabela

I was asked to pay deposit refundable at checkout. There was literally nothing in the room, that could potentially affect the deposit, except for complimentary bottle of water. No mini bar, no vanity kit, no robes and slippers, not even laundry bag. Yet the deposit has not been refunded. I can see other guests have complained about it too. I have emailed the hotel but have not heard back. Because of that I would give low rating

Self

10/10

Exceptional

07 Mar 2026

Katherine

Amazing location, very helpful staff, nice breakfast spread.

Self

10/10

Exceptional

01 Mar 2026

Diana

All staff we came into contact with from front desk to housekeeping to breakfast/happy hour to doormen were super attentive, very friendly and seemed to sincerely see us. The happy hour/dinner and breakfast provided surprisingly good food, lots of variety and very generous pours! Sonia was a standout and we looked forward to seeing her each evening. Beds and bedding very comfortable. Room nicely appointed and clean.

Partner

10/10

Exceptional

26 Feb 2026

Ayman

Staff was professional and caring. The hotel was fantastic and placed perfectly where we wanted to be. The rooms were cozy and the beds comfortable. A great hotel we will be going back to whenever we’re in NYC.

Partner

10/10

Exceptional

24 Feb 2026

Kaya

Amazing Breakfast and staff. Super luxurious and would 10/10 stay again!

Friends

10/10

Exceptional

22 Feb 2026

Sara Ann

The staff was very friendly and helpful, the room was comfortable.

Partner

10/10

Exceptional

21 Feb 2026

John

As always a great stay with the team at the Westhouse.

10/10

Exceptional

17 Feb 2026

Michael

Great staff, rooms are adequate but the lounge access makes this a great place to stay!!

8/10

Excellent

17 Feb 2026

Doris

Friendly helpful staff. Good buffet breakfast. Great location.

Partner

8/10

Excellent

16 Feb 2026

Jouko

It was a comfortable stay in a hotel as quiet as downtown New York can be thanks to the higher floors, with one of the better US hotel breakfasts I've had. The hotel is showing it's age in the room furniture, fixtures, carpets etc., but everything was clean and the staff was friendly and helpful.

Business_and_leisure Self

8/10

Excellent

15 Feb 2026

John

Staff was very courteous. Room could use some maintenance. Great location

Leisure Family

10/10

Exceptional

15 Feb 2026

Anucha

We had a great stay! Hospitality was spectacular, the room was very clean, and not to mention it’s very close to the 1681 Broadway Theatre. Highly recommend.

Leisure Family

10/10

Exceptional

11 Feb 2026

Leslie

It was great! Everything and everyone was perfect!

10/10

Exceptional

08 Feb 2026

Vincent

Breakfast and happy hour was great. The front door staff helped me with ordering a taxi and stored my luggage.

Leisure Family_with_children

6/10

Pleasant

07 Feb 2026

Siobhan

I stayed at WestHouse while the city was in the middle of an arctic blast. My room, according to the thermostat was at 70°F, no heat to speak of even after turning the temp up to the highest setting it will allow. I called the front desk and was told the engineer would take a look but never did come. The room could use a face lift - wood panel peeling, missing switch for the light, etc). The buffet-style breakfast every morning was a pleasant amenity with the ability to get tea, coffee, etc during the course of the day. The staff was cordial from front desk, to maintenance to the buffet staff. I needed a quiet and peaceful getaway and my stay was just that despite a few hiccups.

Leisure Self

4/10

Poor

06 Feb 2026

Vincent

Parking was

10/10

Exceptional

04 Feb 2026

Mahircan

It’s been our third stay in this hotel, the staff is always very professional and friendly. We will definitely go back.

8/10

Excellent

20 Jan 2026

Farah

The staff was very accommodating, and I love that the property has breakfast and happy hour included in the resort fee. I do feel as.

2/10

Poor

18 Jan 2026

Chris

DO NOT STAY HERE. The rooms dont have working HVAC. My room was 82 Fahrenheit at night with two portable fans going. They also have a 50.00 Per night resort fee. Ive filed a complaint with the City of New York.

Business_and_leisure

10/10

Exceptional

13 Jan 2026

Tammy

All staff were reallly helpful, especially the lady who checked us in. Nice rooms

Friends_and_family Family

6/10

Pleasant

11 Jan 2026

Jack

Facilities need work, staff is very good but cost of daily amenities exorbitant.

10/10

Exceptional

08 Jan 2026

Mark

Excellent check-in staff

Partner

8/10

Excellent

04 Jan 2026

Ann

Room was clean but had marks on the wall. Tiny bathroom. Staff was friendly. Good breakfast.

Leisure Family

4/10

Poor

02 Jan 2026

Aine Patricia

Not a 5 Star Hotel.
Room not ready on arrival, didn’t get into it until 9pm. When we did the room did not have towels (apparently a shortage) & room not large enough for a family of 4. Need of refurbishing

Room not cleaned on the first day.
Breakfast buffet was ok but not the best.

Leisure Family_with_children

10/10

Exceptional

31 Dec 2025

Caitlin

The room was spotless, all the staff were helpful and courteous. Madison the manager went out of her way to accommodate us when there was a small maintenance issue which meant we were not able to stay in the room we had booked. She was very helpful and found us a delightful accommodation, making the 5 day stay a warm and welcoming experience. I will be booking here again.

2/10

Poor

28 Dec 2025

Lauren

Upon arrival we were told by the manager at the front desk that our reservation had been canceled due to a leak/ which we later learned it was due to overbooking. They said they had made us a reservation at another hotel a few blocks away and that it was a nicer hotel. We had no choice with luggage in hand and 2 kids to head to the other hotel.

10/10

Exceptional

26 Dec 2025

Carlos

Room was great, and staff was very kind and helpful

Leisure Family

10/10

Exceptional

22 Dec 2025

Kendra

The staff in the breakfast/happy hour area were fantastic. Sonia was exceptionally helpful and thoughtful throughout our stay. She welcomed us each time and remembered us. It is that type of recognition that adds to the enjoyment of your stay. Thank you Sonia!!

Business_and_leisure Family

8/10

Excellent

02 Dec 2025

Hersh

Staff was great!! Breakfasts hot and tasty.
Room was very tired….chipped and cracked furniture…..doors scratched and chipped…..not up to the standards previously set by the Westhouse.

Leisure Partner

10/10

Exceptional

29 Nov 2025

Marcela

I loved the hotel. It has amazing location. You can walk to Central Park, you have restaurants very near which I recommend Sarabeth’s and Paris bar. The train station is few steps from the hotel. I was surprised by the room because it was big compare to other nyc hotels. The bathroom looks quite luxury. The bed was supper comfortable. And the room was very clean. The best of all was the view. We were in the 22 floor and love it.

Partner

10/10

Exceptional

27 Nov 2025

Michael

Nice hotel with excellent breakfast: dynamite view from terrace, friendly staff.

Spacious Room was well equipped, with safe, luxury bathroom, vanity, fridge, excellent king bed, great sheets , occasional chair, closet, bench, etc.

no coffee in room but coffee/cappuccino etc is on 23rd floor breakfast room most of the day.

Rooms have nice art deco decor though showing a little wear

Leisure Self

8/10

Excellent

26 Nov 2025

Yana

Clean room,

2/10

Poor

09 Nov 2025

NANCY

They did not honor and claimed to not receive reservation made on your site!! Called you a ‘third party’ and claimed no responsibility for error!

2/10

Poor

02 Nov 2025

Gabriel

Poor customer service. Fees (hotel occupation) charged for more people than the ones who stayed. I told the front desk during check out and the lady couldn’t prorated it and needed to ask the Manager. I had to go to the airport so I couldn’t wait but sent a message to get a partial reimbursement. The hotel did not respond. I will have to dispute the transaction with my credit card company as the difference is > $200

10/10

Exceptional

24 Oct 2025

Ralph

Staff is amazingly nice and helpful.

Leisure Family