WestHouse Hotel New York

United States , New York Area - NY
NEW YORK, 201 West 55 Street
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100 reviews shown

8/10

Excellent

21 Mar 2026

Carrie

Very quiet hotel in the heart of manhattan. Lovely rooms that were quite large by NYC standards. Bed was comfortable. Room well appointed. Could use more thoughtful lighting in areas where you unpack luggage, and lobby bar closure a little disappointing. However the breakfast was absolutely excellent and the evening appetizer and cocktail time a very nice addition to the stay. Definitely a hidden gem! Would for sure stay again.

4/10

Poor

20 Mar 2026

Claudia

I arrived at 5 am at the hotel, had to wait 10 minutes to someone show up at the front desk.
This hotel dont deserve the title « small luxury hotel « Small definitely, but luxury absolutely not. The person who was able to fit a sink, a toilet and a shower in such a small space deserve a prize!
No amenities in the bathroom. Not even the basic as cotton pads or shower cap. I requested a toothpaste , it took 90 minutes and 5 calls to get it.
The next day I left the hotel at 1pm, put the sign to clean my room on the door, until 3pm nobody has come. I left again at 4pm, requested the service by phone and some cotton pads, at 11pm the room was not clean, but cotton pads were in the room. So someone came in, but did not bother to make sure that the room was clean even with the sign at the door…
The room doesn’t have a coffee machine, alarm clock and fourniture is old and damaged.
I have two more night left in this hotel and don’t know what to expect. Every time it gets worse.
Do not recommend.

Family

2/10

Poor

12 Mar 2026

Izabela

I was asked to pay deposit refundable at checkout. There was literally nothing in the room, that could potentially affect the deposit, except for complimentary bottle of water. No mini bar, no vanity kit, no robes and slippers, not even laundry bag. Yet the deposit has not been refunded. I can see other guests have complained about it too. I have emailed the hotel but have not heard back. Because of that I would give low rating

Self

10/10

Exceptional

07 Mar 2026

Katherine

Amazing location, very helpful staff, nice breakfast spread.

Self

10/10

Exceptional

01 Mar 2026

Diana

All staff we came into contact with from front desk to housekeeping to breakfast/happy hour to doormen were super attentive, very friendly and seemed to sincerely see us. The happy hour/dinner and breakfast provided surprisingly good food, lots of variety and very generous pours! Sonia was a standout and we looked forward to seeing her each evening. Beds and bedding very comfortable. Room nicely appointed and clean.

Partner

10/10

Exceptional

26 Feb 2026

Ayman

Staff was professional and caring. The hotel was fantastic and placed perfectly where we wanted to be. The rooms were cozy and the beds comfortable. A great hotel we will be going back to whenever we’re in NYC.

Partner

10/10

Exceptional

24 Feb 2026

Kaya

Amazing Breakfast and staff. Super luxurious and would 10/10 stay again!

Friends

10/10

Exceptional

22 Feb 2026

Sara Ann

The staff was very friendly and helpful, the room was comfortable.

Partner

10/10

Exceptional

21 Feb 2026

John

As always a great stay with the team at the Westhouse.

10/10

Exceptional

17 Feb 2026

Michael

Great staff, rooms are adequate but the lounge access makes this a great place to stay!!

8/10

Excellent

17 Feb 2026

Doris

Friendly helpful staff. Good buffet breakfast. Great location.

Partner

8/10

Excellent

16 Feb 2026

Jouko

It was a comfortable stay in a hotel as quiet as downtown New York can be thanks to the higher floors, with one of the better US hotel breakfasts I've had. The hotel is showing it's age in the room furniture, fixtures, carpets etc., but everything was clean and the staff was friendly and helpful.

Business_and_leisure Self

8/10

Excellent

15 Feb 2026

John

Staff was very courteous. Room could use some maintenance. Great location

Leisure Family

10/10

Exceptional

15 Feb 2026

Anucha

We had a great stay! Hospitality was spectacular, the room was very clean, and not to mention it’s very close to the 1681 Broadway Theatre. Highly recommend.

Leisure Family

10/10

Exceptional

11 Feb 2026

Leslie

It was great! Everything and everyone was perfect!

10/10

Exceptional

08 Feb 2026

Vincent

Breakfast and happy hour was great. The front door staff helped me with ordering a taxi and stored my luggage.

Leisure Family_with_children

6/10

Pleasant

07 Feb 2026

Siobhan

I stayed at WestHouse while the city was in the middle of an arctic blast. My room, according to the thermostat was at 70°F, no heat to speak of even after turning the temp up to the highest setting it will allow. I called the front desk and was told the engineer would take a look but never did come. The room could use a face lift - wood panel peeling, missing switch for the light, etc). The buffet-style breakfast every morning was a pleasant amenity with the ability to get tea, coffee, etc during the course of the day. The staff was cordial from front desk, to maintenance to the buffet staff. I needed a quiet and peaceful getaway and my stay was just that despite a few hiccups.

Leisure Self

4/10

Poor

06 Feb 2026

Vincent

Parking was

10/10

Exceptional

04 Feb 2026

Mahircan

It’s been our third stay in this hotel, the staff is always very professional and friendly. We will definitely go back.

8/10

Excellent

20 Jan 2026

Farah

The staff was very accommodating, and I love that the property has breakfast and happy hour included in the resort fee. I do feel as.

2/10

Poor

18 Jan 2026

Chris

DO NOT STAY HERE. The rooms dont have working HVAC. My room was 82 Fahrenheit at night with two portable fans going. They also have a 50.00 Per night resort fee. Ive filed a complaint with the City of New York.

Business_and_leisure

10/10

Exceptional

13 Jan 2026

Tammy

All staff were reallly helpful, especially the lady who checked us in. Nice rooms

Friends_and_family Family

6/10

Pleasant

11 Jan 2026

Jack

Facilities need work, staff is very good but cost of daily amenities exorbitant.

10/10

Exceptional

08 Jan 2026

Mark

Excellent check-in staff

Partner

8/10

Excellent

04 Jan 2026

Ann

Room was clean but had marks on the wall. Tiny bathroom. Staff was friendly. Good breakfast.

Leisure Family

4/10

Poor

02 Jan 2026

Aine Patricia

Not a 5 Star Hotel.
Room not ready on arrival, didn’t get into it until 9pm. When we did the room did not have towels (apparently a shortage) & room not large enough for a family of 4. Need of refurbishing

Room not cleaned on the first day.
Breakfast buffet was ok but not the best.

Leisure Family_with_children

10/10

Exceptional

31 Dec 2025

Caitlin

The room was spotless, all the staff were helpful and courteous. Madison the manager went out of her way to accommodate us when there was a small maintenance issue which meant we were not able to stay in the room we had booked. She was very helpful and found us a delightful accommodation, making the 5 day stay a warm and welcoming experience. I will be booking here again.

2/10

Poor

28 Dec 2025

Lauren

Upon arrival we were told by the manager at the front desk that our reservation had been canceled due to a leak/ which we later learned it was due to overbooking. They said they had made us a reservation at another hotel a few blocks away and that it was a nicer hotel. We had no choice with luggage in hand and 2 kids to head to the other hotel.

10/10

Exceptional

26 Dec 2025

Carlos

Room was great, and staff was very kind and helpful

Leisure Family

10/10

Exceptional

22 Dec 2025

Kendra

The staff in the breakfast/happy hour area were fantastic. Sonia was exceptionally helpful and thoughtful throughout our stay. She welcomed us each time and remembered us. It is that type of recognition that adds to the enjoyment of your stay. Thank you Sonia!!

Business_and_leisure Family

8/10

Excellent

02 Dec 2025

Hersh

Staff was great!! Breakfasts hot and tasty.
Room was very tired….chipped and cracked furniture…..doors scratched and chipped…..not up to the standards previously set by the Westhouse.

Leisure Partner

10/10

Exceptional

29 Nov 2025

Marcela

I loved the hotel. It has amazing location. You can walk to Central Park, you have restaurants very near which I recommend Sarabeth’s and Paris bar. The train station is few steps from the hotel. I was surprised by the room because it was big compare to other nyc hotels. The bathroom looks quite luxury. The bed was supper comfortable. And the room was very clean. The best of all was the view. We were in the 22 floor and love it.

Partner

10/10

Exceptional

27 Nov 2025

Michael

Nice hotel with excellent breakfast: dynamite view from terrace, friendly staff.

Spacious Room was well equipped, with safe, luxury bathroom, vanity, fridge, excellent king bed, great sheets , occasional chair, closet, bench, etc.

no coffee in room but coffee/cappuccino etc is on 23rd floor breakfast room most of the day.

Rooms have nice art deco decor though showing a little wear

Leisure Self

8/10

Excellent

26 Nov 2025

Yana

Clean room,

2/10

Poor

09 Nov 2025

NANCY

They did not honor and claimed to not receive reservation made on your site!! Called you a ‘third party’ and claimed no responsibility for error!

2/10

Poor

02 Nov 2025

Gabriel

Poor customer service. Fees (hotel occupation) charged for more people than the ones who stayed. I told the front desk during check out and the lady couldn’t prorated it and needed to ask the Manager. I had to go to the airport so I couldn’t wait but sent a message to get a partial reimbursement. The hotel did not respond. I will have to dispute the transaction with my credit card company as the difference is > $200

10/10

Exceptional

24 Oct 2025

Ralph

Staff is amazingly nice and helpful.

Leisure Family

10/10

Exceptional

18 Oct 2025

Ashley

Great location and amazing service

8/10

Excellent

16 Oct 2025

Linda

Westhouse is a welcoming and beautiful hotel in the middle of the bustle and bustle of Manhattan. The rooftop is Superb!

Leisure Family

10/10

Exceptional

15 Oct 2025

Erika

This hotel was perfect! Excellent location and fantastic staff.
Felt like luxury! My friends stayed down the street at the residence inn and courtyard (which was more $$) and this is leaps and bounds nicer!!

Business

4/10

Poor

13 Oct 2025

Paul

This location is not that great. The bathrooms were pretty dirty. There are lots of areas that are just old and has not been fixed or updated.

Leisure Family_with_children

8/10

Excellent

12 Oct 2025

Wei

Great location.

Leisure

4/10

Poor

07 Oct 2025

Yoko

The receptionists are not great. The staff at the lounge or house keepers are very friendly and served good services.
The executive king room was small, bathroom was very small. Skip next time.

Business Self

10/10

Exceptional

20 Sep 2025

Kim

Great hotel

10/10

Exceptional

11 Sep 2025

David

Great base to discover New York

Leisure Partner

10/10

Exceptional

06 Sep 2025

DHIRAJ

ITS GREAT PLACE

10/10

Exceptional

03 Sep 2025

jonathan

Superb stay

We have stayed many times at this hotel over the years, and this time was the best!
Perfect experience with great hotel staff and a really good vibe. A special shout out to Tarik who booked us in and to all the team covering the evening food and drink service - they were brilliant. Great location, excellent rooms and a really friendly personal service. Our favourite place to stay in NYC!

Partner

10/10

Exceptional

17 Aug 2025

Verified traveler

Wonderful staff

Staff was great! Manager learned we were there for my wife’s 60th birthday and upgraded our room. Family had ordered champagne to be delivered and the hotel included some birthday treats as well.

Friends_and_family Family

10/10

Exceptional

14 Aug 2025

Veronica

Loved the breakfast and early dinners. Everything was nice and delicious. I would definitely stay here again.

Leisure Family

10/10

Exceptional

19 Jul 2025

Kimberly

Best hidden gem in nyc

I kind of don’t want to give the review this hotel is due bc it’s such a hidden gem, but this is my favorite hotel in Manhattan. The happy hour and breakfast are such a nice amenity and the room was lovely and clean and stylish. Such a treat to stay here!

Friends_and_family Friends

10/10

Exceptional

15 Jul 2025

Preston

Great location and staff

Great location and staff. Easy to navigate and friendly staff with breakfast and happy hour when staying in a certain grade of room

Partner

10/10

Exceptional

14 Jul 2025

Susan

Excellent service and friendly staff. Loved the daily breakfast spread and happy hour snack options.

Business_and_leisure Friends

10/10

Exceptional

06 Jul 2025

Gerald W

Excellent hotel great staff

Leisure Family

10/10

Exceptional

04 Jul 2025

Sally

Great hotel & location

It was a great stay. The hotel is lovely , with large comfortable rooms. I always have loved the breakfast on the terrace.
The only room for improvement is in the bathroom- it needs a refresh and better lighting- for women to apply makeup;)
This is probably our third or fourth visit

Partner

10/10

Exceptional

29 Jun 2025

Jennifer

The staff honestly makes you feel wanted. The free breakfast, and snacks and wine in the private parlor are just so indulgent and relaxing.

Leisure Partner

10/10

Exceptional

09 Jun 2025

Laura

Very nice hotel! I'd have to say that the best part is the staff, from the front desk people to the breakfast and dinner staff. Everyone was so nice and professional. the only negative was that after traveling all day, I got to the hotel and they did not have a room for me even though I made my reservation months in advance, I had to go to a \"not so nice\" hotel for the first night then took several hours the next day to get into a room. Thanks to Nick at the front desk who took care of everything for me, made sure to waive the resort fees and finally got me settled in. hotel is close to EVERYTHING! I felt safe in the hotel and when out walking (being a single female) the food provided from breakfast and in the evening was veery good and plentiful. Cocktails in the evening was also nice. I'd stay again

Business_and_leisure Self

4/10

Poor

05 Jun 2025

Justin

We were very disappointed with our stay. This is not a five star hotel as advertised.

Partner

6/10

Pleasant

01 Jun 2025

Robert

The hotel lobby is nice and the rooms are standard NYC size. But the A/C in the room was terrible. The room was hot our entire stay.

Leisure Family_with_children

10/10

Exceptional

28 May 2025

Kumar

Great

Business Self

6/10

Pleasant

22 May 2025

Jeanette

not a five star hotel, the free breakfast was really not good.

Business

2/10

Poor

20 May 2025

eungjin

I travel a lot for business and this is the first time I have ever stayed in a hotel that smelled and overcharged like this. Just because it is an old hotel doesn't mean it has to smell moldy and dirty. However, the hotel manager proudly told me that this hotel smelled because it was old. She didn't even apologize. This hotel charges a resort fee of $50 per person per day. There are many clean hotels nearby for much better prices. I will never stay here again.

Business Partner

10/10

Exceptional

16 May 2025

Narinder

Awsome location and very friendly staff from from counter to house keeping.

Business_and_leisure

10/10

Exceptional

30 Apr 2025

Jasen

Excellent location, food and drink at night is a great thing to have onsite

Business

8/10

Excellent

27 Apr 2025

Leonard

Good spot in Midtown

We stayed 3 nights. Good location in midtown. Breakfast and Happy Hour every day was included. Parking is offsite but the kind lady at reception helped me out with the SpotHero app which found a great rate at a garage around the block. The room was small but we managed. The service was good and people were friendly. I used the gym for yoga because our room was too small. Room was clean and everything worked.

Partner

10/10

Exceptional

22 Apr 2025

Patricia

Second Time staying at WestHouse. Perfect Location and great Hotel.

8/10

Excellent

22 Apr 2025

Stella

Another lovely stay.

Overall, another great stay at the Westhouse.
There was a small issue on arrival, when reception did not have any record of the reservation that I had made 6 months earlier.
After approx 20 minutes, this was rectified. We also didn’t receive any help with getting our luggage to our room, after asking twice we got it upstairs ourselves.
The food and drinks in the Terrace was as lovely as usual, as were all the staff.

Friends_and_family Friends

10/10

Exceptional

18 Apr 2025

Kate

Enjoyed the staff and amenities this Hotel offers. Everyone was professional and helpful. Walked to theaters and surrounded by great shopping and Time Square.

Leisure Family

6/10

Pleasant

14 Apr 2025

Jennifer

I booked a Deluxe room with 2 Queen beds as my son is a teenager. We checked in before 7pm having flown from the Uk . The room had been given away . We were given 2 single rooms . My son is under 18 so not ideal.Not sure what level of room they were but there were no robes or slippers as advertised . And main point is we could not be in the same room with 2 beds , as i had booked months ago . Disappointing

Leisure Family

8/10

Excellent

30 Mar 2025

Tracy

Overall, it was good.
My only complaint was there is no aur conditioning until the middle of April and it was 79 degrees outside. I asked for a fan to be brought to my room multiple times and I never got one.

Leisure Family_with_children

10/10

Exceptional

29 Mar 2025

Peter

Just come back from a weeks stay at this amazing hotel. A family of 2 ad and 1 ch (17). We absolutely loved everything about this hotel right from the time we were warmly welcomed at the main entrance by the friendly door staff (who quickly took our cases and delivered them to our room) - made sure we tipped them well.

The hotel is in a perfect location and close enough to walk everywhere (subway right outside on the corner).

The hotel seem too busy, it was very grand and impressive. The sister hotel next door looked busier but the WestHouse had a nice homely feel. The rooms were cleaned every day to a high standard, they were not huge but perfectly furnished for a family.

We had a stunning view from our room, looking down 7th avenue right at Times Square, which is so beautiful when all lit up at night. This would be the first thing we'd see in the morning and the last thing at night - picture postcard, stunning!

The staff were fantastic, nothing was too much trouble.

A special mention for Pagye (Senior VIP Manager) who was so friendly, helpful and couldn't do enough for us to make our stay special, she was always smiling and even gave me a hug one day.

All the staff are an absolute credit to the hotel and made our stay unforgettable.

The Terrace (23rd floor) for breakfast and afternoon food / drinks (free) was fantastic and the food selection changed every night.

We cannot praise this hotel and the staff enough.

Thank you WestHouse, see you again sometime...

Leisure Family

10/10

Exceptional

28 Mar 2025

Elizabeth

Love that the Breakfast and Tapas are included - saves so much time trying to figure out where to go

Leisure Friends

6/10

Pleasant

23 Mar 2025

April

The hotel is a little rundown. They do tv not have an open restaurant/bar however they do have a full breakfast and heavy appetizers and cocktails in the evening. It is in walking distance of many things in Midtown, but our room was hot because the air conditioning was not ready to be turned on and they only have a two pipe system so they can either run heat or run air conditioning we had to open windows and it was still pretty hot in March. Our bathroom had a burnt out light that we have to be replaced. Never was we were there for nights in the bathrooms are very small even though we had a one bedroom suite. The staff, however, was very friendly courteous with the exception of the housekeeper coming in when we had a do not disturb sign on our door they entered anyway after seeing us leave the room. Overall decent price for the area and hotel.

Leisure Family

8/10

Excellent

12 Mar 2025

LeAnn

Good quality breakfast onsite for free. Cabinets/shelves are scarce and not enough place for clothes.

10/10

Exceptional

08 Mar 2025

Jillian

My new favourite!

Great - very comfortable, clean. Felt very welcome. All of the staff was amazing!

Friends_and_family Friends

10/10

Exceptional

04 Mar 2025

Naomi

Great Hotel

This was my third stay at Westhouse and it is still one of my favourite places to stay in NYC. Wonderful staff, comfy bed and pillow, decent breakfast. It's a pretty old buidling so sound proofing isn't the best but that's not unusual for New York and it didnt stop me sleeping.

Business

10/10

Exceptional

26 Feb 2025

Sophie

Good size rooms and lovely staff

10/10

Exceptional

19 Feb 2025

Rebecca

A new favorite hotel for us in NYC. The property is super convenient to Carnegie Hall and Broadway theaters. The room was large, well-appointed and comfortable. The included breakfast and evening beer, wine and snacks are wonderful. It was very cold in NYC when we were staying at the hotel and complimentary hot chocolate was provided in the lobby, which was a very nice touch. There is no bar or room service available inside the hotel and there is no evening turn down service, so, it is not classically a five-star property; however, the other extras more than make up for that. Nancy who works in the bar at the adjacent Park Central is great. Highly recommended hotel!!

Business_and_leisure Partner

6/10

Pleasant

01 Feb 2025

Rachelle

It’s nice but hot

While I love the lobby, breakfast buffet and evening offerings, the rooms are very small and my biggest complaint is the hotel doesn’t have central air. I was so hot all night long and couldn’t sleep. I wouldn’t stay here again for that reason. I couldn’t get comfortable in the room.

Business

10/10

Exceptional

29 Jan 2025

Georgina

Lovely staff , very spacious room, clean, enjoyed the bar and tapas

Leisure Partner

8/10

Excellent

12 Jan 2025

Salman Munir

Great find. Enjoyed the stay. It became our home far from home. Very helpful staff. Especially helpful with my gluten free requirements

Leisure Family

10/10

Exceptional

23 Dec 2024

Terry

Christmas in NYC

Great hotel. Beautiful lobby, helpful and friendly staff. Our room was spacious and had a very comfortable bed. The location was perfect for exploring all the sights in NYC!

Partner

6/10

Pleasant

18 Dec 2024

Semyon

This is a good hotel in an excellent location BUT it's horrendously overpriced. For the amount of money, we paid we got a very small room, a bathroom barely could fit one person, they give you water for only one day and you have to ask to get water after that, there is no coffee maker in the room, the breakfast is quite pedestrian.

It's all will be good for a 3-star hotel but not for a 5-star hotel at a price close to $1000/night.

10/10

Exceptional

14 Dec 2024

Gail

Location and considerate staff were highlights.

Leisure Friends

6/10

Pleasant

12 Dec 2024

FENNY

We booked this hotel due to location and the photos looks pretty good. The photos looks the hotel looks like more modern and up to date style.
When we checked in the hotel was small, the room is old and dirty. The mirror was stained, lamp shades stained and different color light bulb. The door doesnt closed properly.
No ventilation in the bathroom, so humid inside bathroom.
No area to open luggages.
The worse part is the room is so hot. They said during winter no a/c only heater. Luckily the window can open a tiny bit, for an inch, at least we can breath a bit. The worst nights ever.

The upside:
- theres umbrella downstair for guests to use.
- coffee in the lobby
- complimentary breakfast
- complimentary pre-dinner, serve beer and light food
- free bottle water, you can ask the concierge downstairs.

2/10

Poor

10 Dec 2024

Sylvia

Really disappointed with our stay. The room was terrible, dirty , damaged furniture. I recommended this hotel to my friends, I was so embarrassed. Want you charged for my room I considered it robbering, plus your site is false advertising. I would think about you post. Bathroom door all rusted. That’s not good . If I posted pictures I don’t think you would like it.

Friends_and_family Friends

10/10

Exceptional

08 Dec 2024

Leslie

Service and complimentary breakfast / happy hour was excellent!

10/10

Exceptional

06 Dec 2024

Robin Andrew

N/a

Partner

10/10

Exceptional

30 Nov 2024

Todd

Love that during this season they serve hot apple cider in the lobby. I’ve stayed here multiple times. Highly recommend.

Leisure Self

10/10

Exceptional

28 Nov 2024

Desiree

Beautiful Hotel, friendly staff wonderful midtown location. Rooms need a brighter light and outlet for chargers. Bathroom was large but shower was very small. Nice bed and lineen but room temperature could not be controlled room was very hot. It was to late and we were all tired and did not bring it up to staff. Happy hour, staff attending it and balcony on 23 rd floor was worth the stay would recommend it!

Friends_and_family Family

10/10

Exceptional

14 Nov 2024

John

Super stay once again :-)

It was absolutely lovely to be back at the Westhouse. From the moment we stepped through the door until we departed, we were met with smiles and politeness.
The resort fee is an issue with reviewers on this site.
Please take into consideration it includes a half decent breakfast. Beverages throughout the day and evening dinner with alcoholic beverages. The staff are generous with wine and Prosecco... a glass of wine in a restaurant anywhere in Manhattan costs at least $20 plus tax and tip! The math does add up.
The resort fee covers access to what other hotels call executive lounge only it's better. Honestly worth the extra fee.

My room was perfectly serviced every day and the accommodation staff were ver helpful at all times.

Thank you to the staff whole team at the Westhouse. John and Lila

Friends_and_family Friends

8/10

Excellent

12 Nov 2024

Cynthia

WestHouse was a perfect property to stay due to its proximity to Central Park south, Times Square, Broadway Theatres, and 5th Ave shopping. Nice beds with crisp linens and roomy floor plans. Large windows make the rooms brighter than most NYC hotel rooms we have frequented. Resort fee includes breakfast buffet and evening appetizers and drinks. Well worth the extra fee and food was varied and well prepared. Enjoyed eating on the terrace adjacent to the dining room since early-November sunshine was lovely. Front desk staff was welcoming and dining room staff was friendly, hospitable, and very hardworking. We will be returning to the WestHouse.

8/10

Excellent

05 Nov 2024

Damian

Westhouse NY IS not a 5bstars hotel. Lacks service and improve a commitment to make clients feel the difference

Leisure Partner

6/10

Pleasant

31 Oct 2024

Colleen

We really liked the location and the amenities offered. The shower pressure was great, it was clean, and the beds were comfortable. We were really disappointed however that the AC was not working. We complained at the desk and was told they would see to it. We came back after a show and was so hot. I called the desk again and was told the building was switched to heat and no AC would work. Was not offered a fan, or any alternative. It was the stay very uncomfortable and staff seemed to not care.

Leisure Partner

4/10

Poor

19 Oct 2024

hadar

Good facility. Bad service and staff

Business Partner

4/10

Poor

17 Oct 2024

Daniel

We were initially put into the wrong room. Then the keys didn’t work to get into the room. The room was also quite dirty - the phones looked like they hadn’t been cleaned in weeks. Our AC also stopped working so the room was hot and dry. One of the elevators was down so wait times for elevators were quite long.

Leisure Family

10/10

Exceptional

16 Oct 2024

Nandika

Boutique Hotel Not Quite 5 Stars

The service was excellent. 7 stars. The boutique hotel is classified as 5 stars but I think the rooms were run down and showing their age. The elevators were under renovation which made access slow. It’s biggest advantage is its access to Central Park and generally a great location close enough to all attractions and far enough from Times Sqaure

Business

10/10

Exceptional

06 Oct 2024

Jasen Marcus

Staff are exceptionally helpful and friendly, great location for subways and easy waling to central park and times square. The breakfast and evening meals plus drinks is a great idea, yes you pay extra but worth it.

Business_and_leisure Partner

8/10

Excellent

06 Oct 2024

William

Property is in a great location & a 2 minute walk from Central Park. Common areas very cozy with comfortable furniture to sit and people watch. Rooms are well appointed, but bathrooms do not provide space or additional shelves for toiletries. Buffet breakfast had traditional fare and was delicious. Only downside was lack of functioning elevators Waits and lines were long for the one that worked especially during peak times of day & evening

Partner

10/10

Exceptional

05 Sep 2024

Stella

Another great stay at The Westhouse.
The hotel is very well located. Close to Times Sq and Columbus Circle and a subway station literally a few steps from the door.
The food in the Terrace is excellent. A good choice and well cooked and presented.
Rooms are clean and comfortable and have been well maintained. What’s not to like ?
All staff are very kind and helpful .
My next stay is already booked
This hotel is one of NYs best kept secrets .

Partner

8/10

Excellent

04 Sep 2024

Maziar

The hotel was great and the staff were even better. Overall we enjoyed our stay and nothing wrong with the hotel. It’s in a great location. Close to all attractions. Subway stop right outside the hotel.
The included breakfast and light fare dinner is fantastic although you pay dearly for it in the fees.
My only issue was the room size. Quite small even for NYC. I’ve been to NYC at least a dozen times and this was by far the smallest room I’ve had.
It is a small hotel but it is connected to Park central hotel which is much bigger with more amenities you can use.
Overall it was a nice hotel but not worth the money. I would rate it 4.5 star at best. If this is a 5 star hotel then Ritz Carlton should be 6 star.

Leisure Family