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Citizenm New York Times Square

New York Area - NY · United States

218 West 50Th StreetView location

9.4/10Excellent2,290 Reviews
Cleanliness9.6/109.6
Service9.6/109.6
Comfort9.0/109.0
Condition9.4/109.4
Amenities9.2/109.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Citizenm New York Times Square

Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a communal living room. Satisfy your appetite with vegetarian cuisine at CanteenM - open 24/7, a restaurant which features a bar/lounge. Dining is also available at the coffee shop/cafe.

Buffet breakfasts are available daily from 6 AM to 11 AM for a fee. Featured amenities include a business center, express check-in, and express check-out. Make yourself at home in one of the 230 guestrooms featuring iPads and iPod docking stations. Your pillowtop bed comes with premium bedding.

43-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Distances are displayed to the nearest 0. 1 mile and kilometer. Broadway - 0. 1 km / 0. 1 mi- Times Square - 0.

2 km / 0.

Read more about this hotelShow less

With a stay at citizenM New York Times Square, you'll be centrally located in New York, steps from Broadway and 3 minutes by foot from Times Square. This boutique hotel is 0.2 mi (0.3 km) from Rockefeller Center and 0.3 mi (0.5 km) from Radio City Music Hall.

Make yourself at home in one of the 230 guestrooms featuring iPads and Smart televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.

Featured amenities include a business center, express check-in, and express check-out.

Popular amenities

Free WiFi
Dining services
Concierge
Gym
Entertainment
Smoking areas
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until midnight
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Noise-free rooms not guaranteed Events/parties not allowed Guests will receive an email with special check-in instructions LGBTQIA+ friendly Guest will receive an email before arrival 24 hours Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in BREEAM Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • A car is not required for transportation to and from this property.
    • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
    • Tax ID - MRMDUS33
    • This property accepts credit cards and debit cards; cash is not accepted
    • Cashless transactions are available
    • Onsite parties or group events are strictly prohibited
    • Long-term renters welcome
    • Noise-free guestrooms cannot be guaranteed
    • Safety features at this property include a fire extinguisher and a smoke detector
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately USD 23.50 per person
    • Late check-out fee: USD 79 (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Broadway 0.1 km / 0.1 mi
Times Square 0.2 km / 0.1 mi
Broadway Theatre 0.3 km / 0.2 mi
Rockefeller Center 0.3 km / 0.2 mi
Radio City Music Hall 0.5 km / 0.3 mi
Richard Rodgers Theatre 0.5 km / 0.3 mi
Top of the Rock Observation Deck 0.5 km / 0.3 mi
Carnegie Hall 0.7 km / 0.4 mi
Museum of Modern Art 0.8 km / 0.5 mi
St. Patrick's Cathedral 0.8 km / 0.5 mi
5th Avenue 0.8 km / 0.5 mi
Columbus Circle 0.8 km / 0.5 mi
Central Park 0.9 km / 0.5 mi
Bryant Park 1 km / 0.6 mi
New York Public Library 1.2 km / 0.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 230
  • hotel
  • Wheelchair-accessible
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Multilingual staff
  • Lift access
  • Café
  • Bar
  • Restaurant
Show 7 more facilities & services
  • Business centre
  • TV lounge
  • Breakfast
  • Snacks
  • Non-smoking establishment
  • Minimum check-in age: 18
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SINGLE CITY VIEWSINGLE • CITY VIEWSGL.CV

    Photos are not available for this room type.

    Citizenm New York Times Square

    SINGLE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room PREMIUMRoom • PREMIUMROO.PI

    Photos are not available for this room type.

    Citizenm New York Times Square

    Room PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIUMDOUBLE • PREMIUMDBL.PI

    Photos are not available for this room type.

    Citizenm New York Times Square

    DOUBLE PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin CITY VIEW TWO BEDSDouble or Twin • CITY VIEW TWO BEDSDBT.2B-CV

    Photos are not available for this room type.

    Citizenm New York Times Square

    Double or Twin CITY VIEW TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    CITY VIEW TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.2B-CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST-1

    Photos are not available for this room type.

    Citizenm New York Times Square

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIOR WITH VIEWSRoom • SUPERIOR WITH VIEWSROO.SU-WV

    Photos are not available for this room type.

    Citizenm New York Times Square

    Room SUPERIOR WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room AccessibleRoom • AccessibleROO.H6

    Photos are not available for this room type.

    Citizenm New York Times Square

    Room Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARD • 1 Bedroom • 24 m²SGL.ST

    Photos are not available for this room type.

    Citizenm New York Times Square

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    24 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bed setup
    Single bed 80-130 width
    Bedrooms
    1
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin KING SIZE BEDDouble or Twin • KING SIZE BEDDBT.KG

    Photos are not available for this room type.

    Citizenm New York Times Square

    Double or Twin KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH VIEWSDOUBLE • WITH VIEWSDBL.WV

    Photos are not available for this room type.

    Citizenm New York Times Square

    DOUBLE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU

    Photos are not available for this room type.

    Citizenm New York Times Square

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Citizenm New York Times Square

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB

    Photos are not available for this room type.

    Citizenm New York Times Square

    Double or Twin WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CLASSIC WITH VIEWSRoom • CLASSIC WITH VIEWSROO.AS-WV

    Photos are not available for this room type.

    Citizenm New York Times Square

    Room CLASSIC WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CLASSIC WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.AS-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT STANDARDAPARTMENT • STANDARDAPT.ST

    Photos are not available for this room type.

    Citizenm New York Times Square

    APARTMENT STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOM KING BEDDOUBLE • GUEST ROOM KING BEDDBL.GR-KG

    Photos are not available for this room type.

    Citizenm New York Times Square

    DOUBLE GUEST ROOM KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE PREMIUMSINGLE • PREMIUMSGL.PI

    Photos are not available for this room type.

    Citizenm New York Times Square

    SINGLE PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Citizenm New York Times Square

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIUM KING BEDDOUBLE • PREMIUM KING BEDDBL.KG-PI

    Photos are not available for this room type.

    Citizenm New York Times Square

    DOUBLE PREMIUM KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PREMIUM KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Citizenm New York Times Square

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIUM WITH VIEWSDOUBLE • PREMIUM WITH VIEWSDBL.PI-WV

    Photos are not available for this room type.

    Citizenm New York Times Square

    DOUBLE PREMIUM WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PREMIUM WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.PI-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    Citizenm New York Times Square

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Citizenm New York Times Square

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Citizenm New York Times Square

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 14 m²DBL.ST

    Photos are not available for this room type.

    Citizenm New York Times Square

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    14 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room WITH VIEWSRoom • WITH VIEWSROO.WV

    Photos are not available for this room type.

    Citizenm New York Times Square

    Room WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CITY VIEWRoom • CITY VIEWROO.CV

    Photos are not available for this room type.

    Citizenm New York Times Square

    Room CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6

    Photos are not available for this room type.

    Citizenm New York Times Square

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin PREMIUMDouble or Twin • PREMIUMDBT.PI

    Photos are not available for this room type.

    Citizenm New York Times Square

    Double or Twin PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Citizenm New York Times Square

9.4
Excellent
2,290 Reviews
Cleanliness
9.6 /10
Service
9.6 /10
Comfort
9.0 /10
Condition
9.4 /10
Amenities
9.2 /10
100 reviews shown
10/10
Exceptional
20 Jul 2026
Tina
It was a great stay! Very modern and cool. The best part was the nice front desk staff and the great location. Walking distance to so much stuff and so close to the main subway lines as well. I would stay here again.
Partner
10/10
Exceptional
18 Jul 2026
Richard
Perfect space! 2 block access to trains, easy check in/out.
Self
10/10
Exceptional
18 Jul 2026
Paul
Great staff, Better than most breakfast arrangement's. Great atmosphere. Housekeeping could use improvement. Not fond of operating television by the IPad. Remote didn’t completely work but did I mention the staff was great.
Partner
10/10
Exceptional
15 Jul 2026
Joe
Staff was awesome and very helpful place was very clean
Self
10/10
Exceptional
13 Jul 2026
Chris
Loved it- would definitely stay here again.
8/10
Excellent
13 Jul 2026
Kohsuke
Location was perfect
10/10
Exceptional
13 Jul 2026
Donna
I loved everything about this property. The room reminded me of my cruise ship Room. Nice,Clean,and Compact.
Self
10/10
Exceptional
12 Jul 2026
Ashley
My stay way great the only downside was the cleaning they didn’t come until6pm and that was just one day they didn’t come the other days
10/10
Exceptional
12 Jul 2026
Alexander
This is a lovely boutique hotel with lots of charm and excellent facilities. Everyone on staff, from the front desk to the manager to the dining and bar team, paid impeccable attention to our needs and ensured that I will be a repeat customer.
Family_with_children
10/10
Exceptional
11 Jul 2026
Bhupit
Great staff. Nice room. Great entertainment in walking distance. Will stay again on my next visit
Partner
10/10
Exceptional
10 Jul 2026
Steven
Everyone we encountered was amazing. The property was close to multiple subway lines and very convenient to Broadway. I definitely would stay again.
Friends
10/10
Exceptional
08 Jul 2026
Zrinka
Super location, awesome staff, clean room and cool lobby
2/10
Poor
08 Jul 2026
Rajnish
It was not as expected. We checked out immediately and booked another hotel. Staff was not cooperative. Room was very small and different from photos.
Partner
10/10
Exceptional
07 Jul 2026
Peter
What a cool hotel. Who knew a small room could be so tastefully and sensibly appointed. Checking in was easy. Staff always readily available and helpful. They gave restaurant and transportation recommendations just as example. Well located near Times Square. In short we would stay there again. Reasonable prices too
Partner
10/10
Exceptional
07 Jul 2026
Melinda
We loved this hotel! So stylish and artsy. The room was small, as expected, but it was very well laid out with plenty of storage so we felt perfectly comfortable. Will definitely stay here again next time we are in NYC.
Partner
6/10
Pleasant
07 Jul 2026
Lara
Don’t don’t check in late night and be assigned room 303. It is half the size of their normal room and should not have been made into a room. The rest of the rooms are all the same size and also very small, not meant for more than one person or an intimate couple. And it is the size of a small cruise ship room. It’s a great hotel otherwise. Recommend for singles or couples that have been together a while and don’t mind hearing each other in the bathroom. Lol
Partner
10/10
Exceptional
07 Jul 2026
Sharon
What a perfect stay for a quick theatre trip. The hotel was great in every way. The staff were helpful and accommodating, the room was spotless and very comfortable.
Self
10/10
Exceptional
06 Jul 2026
Pezhman
CitizenM is our favorite place to stay.
A rare hotel with a lobby feeling like a large living space.
Staff are very friendly and helpful.
8/10
Excellent
06 Jul 2026
Denise
Friendly staff, very clean room. Nice breakfast buffet.
Self
10/10
Exceptional
06 Jul 2026
Unique
Overall nice hotel
Self
10/10
Exceptional
05 Jul 2026
Erin
Have stayed here 20+ times over nearly a decade. Love the location near Times Square but slightly away from the chaos. Perfect room and hotel for a solo traveler in New York for work. Comfy bed, pillows and duvet. Love that they brought back giving guests a water bottle in the room upon checkin!
Self
10/10
Exceptional
05 Jul 2026
Ana Bianca
Nice hotel . Many things close to the hotel . Good location
Friends_and_family Family
10/10
Exceptional
05 Jul 2026
Kalina
LOVED this stay. As a solo traveler who loves Broadway, I opted to stay closer to Times Square and the CitizenM Times Square felt like worlds away. The staff is so friendly. I came (unfortunately) during the heat wave over July 4th weekend. When I got into my room I realized the AC wasn’t working properly. I called for help and the technician was at my door within literal minutes. So quick that I had to have him wait while I finished dressing for dinner before I let him in. He had the AC unit figured out and less than 5 minutes after that. And it was a fabulous ice box escape from the crazy heat and humidity!! The coffee at the Canteen M was DELISH!! I usually have to do blank street lattes every time I come to NYC, but I tried an iced latte from CanteenM day one and realized it was so good I didn’t need to walk the four blocks to blank street. Overall an incredible stay!! Close to 3 different subway lines so the city is literally at your fingertips!
Self
10/10
Exceptional
05 Jul 2026
Kim
Great location and very friendly staff. Incredibly quiet (at least on 8th floor up!!). Rooms are NYC tiny but bed comfy.
Partner
10/10
Exceptional
03 Jul 2026
Kelsey
Loved this place. Super comfortable bed and pillows, extremely clean, beautiful rooftop bar, and convenient location.
Partner
10/10
Exceptional
01 Jul 2026
Jim
Staff was amazing. The woman with the dreads and glasses working the coffee bar
Tuesday 6/30 was amazing!!!! Give her a raise! A great time all around
Self
10/10
Exceptional
30 Jun 2026
Cierra
Definitely gong to come back to this hotel. Nice view and food around every corner and plus the train station is also around the corner
Friends
10/10
Exceptional
29 Jun 2026
Skye
Had a great stay here during a trip to NYC. The location was excellentbclose to public transit, restaurants, and everything we wanted to explore. The room was clean, the staff was friendly, and the hotel made for a comfortable home base after long days in the city. I'd definitely stay here again and would recommend it to anyone visiting New York for the first time!
Partner
10/10
Exceptional
28 Jun 2026
Sara
This is a great hotel! Rooms are small but extremely well designed and comfortable. Great lobby seating area, helpful staff, excellent location.
10/10
Exceptional
23 Jun 2026
Vashon
Best hotel I’ve been to great New York experience !
Partner
10/10
Exceptional
22 Jun 2026
Dina
Excellent location off Times Square. Convenient to Broadway theaters. Trendy boutique style hotel with friendly staff.
Family
10/10
Exceptional
22 Jun 2026
Jeffrey
The rooms are small, however it was very clean and the staff, especially Grace at the front desk, was very helpful during our stay. Lord, was the bartender that helped us on two different occasions and was very friendly and accommodating. The only con that I have was The view from our room. However, I suspect a lot of rooms have that same view of the city, which was mostly buildings and tops of buildings. We had left an item in our room after checkout and the staff was very helpful in having that item returned to us by mail. Would suggest the room and hotel to our friends for the location especially.
Partner
8/10
Excellent
22 Jun 2026
Grace
I have stay a few times at this hotel. It is the location and roof bar that bring me back. The bed was okay, it use to be great. The staff is okay, some friendly and helpful others are not. If you are a first time traveler to NYC this hotel will be great.
Partner
10/10
Exceptional
21 Jun 2026
Lisa
Hotel is in a great location. Easy access to Times Square, Central Park, subways, restaurants, Broadway…overall great place to stay.
Self
10/10
Exceptional
20 Jun 2026
Bryan
Amazing staff and superb location.
Friends_and_family Family
10/10
Exceptional
20 Jun 2026
Matthew
Very nice experience, a little different (studio style) but nice
Partner
10/10
Exceptional
19 Jun 2026
Alyssa
Exactly what we were looking for for a trip to Broadway!
Partner
8/10
Excellent
17 Jun 2026
Hamed
Very good place, excellent location, good use of small space, friendly staff, lots of amenities. My only complaint was bathroom smelled of mold. Otherwise, had a good stay.
Partner
10/10
Exceptional
16 Jun 2026
Griffin
very clean and helpful staff
Partner
10/10
Exceptional
15 Jun 2026
Felix
One of the wonderful things about a CitizenM is their amazing lobby! It's designed to be inviting, a place to congregate or a nice place to come take a load off after a long day. The living room style set up has books, work centers and a really nice bar where you can enjoy a nice tall drink. I book a CitizenM as often as I can. Check in is easy, you can do it all yourself but someone is always there in case you need help. The rooms are tiny, but you can get an ADA room that is bigger for those of us that are either too tall for a standard room or actually have a disability. I didn't try to the food, but people were ordering food at the bar and seemed to enjoy it. The Time Square location is excellent and near Train systems. I'll be back!
Self
10/10
Exceptional
15 Jun 2026
William
Really nice hotel in a very convenient location. There is a welcoming and warm feeling as soon as you walk in from the street, and that carries through to the restaurant, cafe, bar and rooms. The level of detail is high, with a cosy living room vibe in the main lobby, a functional gym space and a rooftop bar. Rooms are very functional and comfortable. Will come back.
Self
10/10
Exceptional
14 Jun 2026
Trinh
Staff were friendly and service was great. We will definitely book our stay here again.
Family
10/10
Exceptional
10 Jun 2026
Fares
.
10/10
Exceptional
09 Jun 2026
Katharine
Very nice hotel and great location
10/10
Exceptional
03 Jun 2026
Sarah
Lovely hotel for a short stay for either business or pleasure. Compact rooms and friendly staff.
Business
10/10
Exceptional
03 Jun 2026
Jennifer Ann
Staff was stellar!!
Family_with_children
10/10
Exceptional
02 Jun 2026
Jillian
Such a great place to stay. We had a brilliant room on the 15th floor that had a really special view.
Partner
10/10
Exceptional
02 Jun 2026
Marty
Hotel was so nice, unbelievable location, trendy lobby, bar and rooftop bar were so nice.
Partner
10/10
Exceptional
31 May 2026
Ezven
Very good
Family_with_children
10/10
Exceptional
30 May 2026
Nya
Our stay was really nice! The room was clean and the staff was really nice.
Partner
10/10
Exceptional
30 May 2026
Miozottie
Clean room, helpful staff, have a bar an a restaurant was very convenient and the location perfect.
10/10
Exceptional
28 May 2026
Tessa
This hotel was fantastic. Right in the heart of Times Square. Room was quiet, clean, and perfect for our mother/daughter trip. Staff was quick and efficient with any requests. For a small space it was full of big amenities. Shower was great with amazing water pressure. The iPad control for the room was easy to use and so convenient. Literally steps from Broadway and the subway. Will definitely stay here again. 10/10
Family
6/10
Pleasant
26 May 2026
Angie Carter
The room was clean but the mildew smell in the bathroom was overwhelming. The window shade got hung after the housekeeping staff had cleaned so maintenance did have to come stand on our bed and repair it. I'm not sure I will stay here again.
Partner
10/10
Exceptional
25 May 2026
Julia
The room is small but comfortable with an amazing view and well designed with everything needed. The staff was super helpful and the location is perfect for broadway shows!
Partner
10/10
Exceptional
25 May 2026
Allison
The staff was amazing. We were celebrating my daughter’s recent graduation from high school. I made her a handmade custom card and left some goodies for her in our room upon arrival. It made us feel really special. I do wish the computers in the mezzanine were a little more user-friendly though.
Family
10/10
Exceptional
18 May 2026
Deidania
Great modern hotel
Self
10/10
Exceptional
18 May 2026
Calvin
everything was perfect. One of the best hotel I slept at
Partner
10/10
Exceptional
16 May 2026
Victoria
Great location nice staff very easy check in and out process
Partner
10/10
Exceptional
15 May 2026
Tiffany
Excellent hotel! Beautiful decor! Perfect location!
10/10
Exceptional
13 May 2026
PERCIVAL
The place is “PERFECT” from all points of interest . The price reasonable. The rooms, although small ( can accommodate only 2) is well kept. Blackout curtains really helps. I couldn’t think of anything negative. We didn’t have a view but it all comes down to location, location, location because when you’re already tired touring the city, the thing you need the most is to be able to relax in the nearest place possible. And this is what this place “exactly” offers.
Partner
10/10
Exceptional
13 May 2026
Shane
I enjoyed my stay. Staff were helpful and friendly. The ironing room is a nice touch.
Friends_and_family Friends
10/10
Exceptional
12 May 2026
Wisdom
Had a beautiful stay! Let the staff know before hand it was my birthday and they left me a card and complimentary snacks. Room was clean, hotel was spotless. Also, Evon is the best!! Greatest staff in NYC.
10/10
Exceptional
11 May 2026
aidan
Amazing stay. I’ll be staying here EVERY TIME. Staff was amazing. Loved the room. Great deal
Partner
6/10
Pleasant
11 May 2026
Maria
Some of the staff was amazing whilst the other half was just so disinterested in helping with anything.
Cleaning staff was super nice.
Self
10/10
Exceptional
10 May 2026
Samantha Maria
Though we had a quick turn around we were able to utilize both bars and made the most of our room. So clean and well kept. The staff was incredibly friendly and helpful every step of the way. So happy to have found such a great place to rest our heads in the city that never sleeps.
Partner
10/10
Exceptional
09 May 2026
Doris
This was a very clean hotel. Very modern. The staff was great. And one of the best buffet breakfast I’ve had in a hotel.
Partner
8/10
Excellent
09 May 2026
Stellar
Communication communication
Friends
6/10
Pleasant
05 May 2026
Michael
No oatmeal
No real eggs
10/10
Exceptional
04 May 2026
Sara
Sleek, smart room, very clean, terrific staff at check-in and -out. My room on 17 was far above the diatant street noise. Enjoyed my stay.
Self
10/10
Exceptional
04 May 2026
Raybric
This property overly exceed my expectations. Kevin is a very very big asset to this chain. We will be back and telling all our family and co workers about this location and its staff.
Partner
10/10
Exceptional
04 May 2026
Kurt
Clean room, shower was good, close to parking.
Partner
8/10
Excellent
03 May 2026
Xavier
The property was cool. I would've gave 5 stars but I gave a 4 because I seem a stain on the pillow sheets.. Clean sheets and pillows and towels and shower curtains should be a priority always.. no cleaning team should should over look stains. Change it out immediately before next guest arrives
Family
10/10
Exceptional
03 May 2026
Levan
Excellent Hotel, very thought out design.
Family
10/10
Exceptional
30 Apr 2026
Erick
Good and comfortable
10/10
Exceptional
30 Apr 2026
Brandi
It is in a great location. The staff is friendly & rooms very clean.
10/10
Exceptional
28 Apr 2026
Eric
The staff was very helpful and friendly. We love staying at CitizenM hotels. It’s a different concept. The location was very convenient for a first time visitor.
Partner
10/10
Exceptional
27 Apr 2026
Peter Sasaki
Great staff, rooms kept clean, my minor critique would be that for the price there should be a complimentary breakfast otherwise it’s a great resort to stay in for New York City
Partner
10/10
Exceptional
27 Apr 2026
Mohammed
Everything is perfect and the staff are amazing
Partner
10/10
Exceptional
26 Apr 2026
Fidelis
They are awesome
Self
10/10
Exceptional
25 Apr 2026
Samuel
.
Self
10/10
Exceptional
22 Apr 2026
Eni
J
10/10
Exceptional
21 Apr 2026
Patrick
There was a nice selection at the breakfast buffet. Fresh and tasty.
Very friendly and helpful staff. I really appreciated their hospitality and assistance.
My room was clean and comfortable.
Self
10/10
Exceptional
20 Apr 2026
Jessica
Amazing for solo travel. The room is huge in comparison to the ones I’ve stayed in around the area and the staff is super friendly.
Self
10/10
Exceptional
19 Apr 2026
Henry
Everything was fabulous here and we’d repeat on the next visit.
Partner
10/10
Exceptional
13 Apr 2026
Nam
Check in/out process was seemless compared to other hotels in the area. Elevators work great and fast.
Partner
10/10
Exceptional
11 Apr 2026
Raquel
Excellent service, we definitely want to stay again to the same hotel next time we visit NYC.
Family_with_children
10/10
Exceptional
11 Apr 2026
Kenneth D
Great hotel in a perfect location.
Family_with_children
10/10
Exceptional
10 Apr 2026
Justin
Room was very welcoming though smaller than normal hotel rooms. Loved ipad that controlled room features like light, blinds, and temperature.
Self
10/10
Exceptional
10 Apr 2026
Brian
Was just great as always!!!
8/10
Excellent
08 Apr 2026
Bryan
Rooftop terraces were closed except for the bar and children were not allowed on that terrace. This was really unfortunate as this was a main draw to choosing Citizen M. Rooms are made for solo travelers or very comfortable roommates as the toilet is basically next to the bed, separated by a shower curtain.
Friends_and_family Family
10/10
Exceptional
07 Apr 2026
Jacqueline
Love this hotel. This is my third visit. Love the vibe staff incredibly helpful and facilities and roof bar beautiful. It’s close to all sites to visit in NYC. Highly recommend
Friends
10/10
Exceptional
07 Apr 2026
Jennifer Alice
Great hotel in a great location. Staff are really friendly and helpful. Would stay again.
Partner
8/10
Excellent
04 Apr 2026
Ann
Breakfast bar was very nice and fresh.
Staff was great friendly helpful. Location good and easy to
Walk wherever we wanted. Rooms are very tiny and narrow-hard for 2 people, good for one.
Booked king bed( think all
Are) and weird layout-one side of
Width of king bed up against window and not moveable. Bathroom is plastic module with frosted plastic in center if room. No privacy or room to read as all
Controlled by mini ipad and all
Lights only on or
Off. Very cozy for 5 nights with granny & granddaughter!

10/10
Exceptional
02 Apr 2026
Kat
Great location to Times Square, subway stations very close. Great atmosphere. I’ve stayed at a Citizen M in Washington DC and loved it so I’m happy this location didn’t disappoint. Very friendly staff and clean rooms.
Family
8/10
Excellent
29 Mar 2026
Alexandria
Had some technical issues with my room but was moved to another room and had no issues after that.
Friends_and_family Friends
8/10
Excellent
25 Mar 2026
Sabrina
nice staff
Self
10/10
Exceptional
24 Mar 2026
Rick
Staff very friendly, clean room great location.
10/10
Exceptional
23 Mar 2026
Anita
The internet was good, staff were friendly and helpful, and it was easy to control the temperature in the room
Self
6/10
Pleasant
22 Mar 2026
Joan
Citizen M should lead with the fact that rooms are 150 sq. Ft. The entire room width is the length of a king bed. VERY cramped for 2 people. No coffee makers in room, 1 chair, closet too small for a suitcase. Lights, curtains, TV, controlled by an iPad but half of wall switches didn’t work; we could control the color hue of room lights (red, blue, etc) but it was all or none even if we walked to each outlet. 24 hour cafe is a spendy breakfast buffet with few vegetarian options (cold potatoes or breads) or premade salads and sodas in a fridge. 1 working elevator for most of our stay. I lead with the bad because these things were each extraordinarily difficult; esp. room size. One of us literally had to turn sideways for the other to pass in room with desk, sink, and toilet area all jutting in to the narrow (80 inch / 6.6 feet) width. Finally, for half our stay, water in shower was warm at best.
For a single person who has no issues with claustrophobia, will be in the room only to sleep and doesn’t care about coffee or hot showers, there is much to recommend citizen M. There’s always pleasant staff available in the lobby to assist with checking in or out, answering questions, storing luggage, or making coffee drinks. The 50th st location is an easy walk to most theaters but far enough from mid Times Square to avoid some noise and lights. Subways extremely close by as is MOMA, Central Park and Columbus Circle. But the tiny rooms are a deal breaker.
Partner
8/10
Excellent
22 Mar 2026
Gerald
Internet was good, A/C unit was good, we had issues with the power outlets and phone not working, so our devices weren’t charging.
Partner

Location & surroundings

Citizenm New York Times Square
218 West 50Th Street, New York, United States

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Citizenm New York Times Square

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