Name: Civilian Hotel
Address: 305 West 48th Street, New York, 10036, US

10/10

Exceptional

19 Jul 2026

Peter

This was the perfect place for our week long NYC trip. Fantastic location and home base for everything.

Partner

6/10

Pleasant

19 Jul 2026

QinQin

1st of all, Very friendly staff and the bed was comfy, but the wall was so thin and you could hear conversations in the hallway crystal clear and constant heavy banging from the heavy doors, so I barely slept all night, which was a shame as I really wanted to like the hotel. The room was so tiny and I felt like I was being punished by being locked in a closet, there was no room for a closet of course as the room itself felt like one, no room for a desk or night stand, so you pretty much walk to the bed and to the bathroom, that’s it!

Self

10/10

Exceptional

18 Jul 2026

Michael

The room was very small, adequate for one person, would have been tight for two. Base price is reasonable, then taxes and “resort fees”., make it not so much of a good deal.

Self

10/10

Exceptional

17 Jul 2026

Austin

Extremely helpful staff, fun Broadway theme, and very clean and nice rooms.

Partner

6/10

Pleasant

14 Jul 2026

Emily

Cramped and disorderly experience.

10/10

Exceptional

13 Jul 2026

Storm

Nice hotel in a good location. The room was small but comfortable. There was always someone at the front desk and they were very helpful.

Partner

8/10

Excellent

12 Jul 2026

WILLIAM

This hotel is in the right location for me and the price was good. The room was SMALL even for NYC, no hangers and no place for a suitcase. The bed was comfortable. The staff were attentive. Breakfast was nice as was the outdoor patio to eat it on. I’ve been in NYC dozens of times but I was still appalled at the excessive price of a simple cocktail at the rooftop bar (house brand vodka soda shouldn’t be $22) so I recommend avoiding the venue. I’d go back to the hotel.

Self

10/10

Exceptional

12 Jul 2026

Joy

Staff was very helpful and friendly! Nice room with great views! Location is everything! Definitely going to make this a stay every time I’m visiting NYC! And wait! The rooftop bar…Fantastic staff! Drinks and ambience is definitely a vibe! Great views of Jersey City and The Hudson! I love the Civilian💚

Friends

10/10

Exceptional

09 Jul 2026

Enjoli

Amazing!!! I will definitely book this hotel again. I will refer my friends and family. Courteous,Clean and Professional. Thank you.

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Tanisha

The Civilian is an amazing place to stay. It’s situated right in the heart of the city, I attended a Broadway show and it was a 2 minute walk to the theater. The staff was amazing. The room and hotel was spotless. Housekeeping came at 4:30PM, one day. I’d prefer to have them come earlier. Also, the breakfast bar was pretty limited. Other than that, everything else was EXCELLENT! If definitely stay again and recommend it to others.

Self

10/10

Exceptional

08 Jul 2026

Matt

Great location and staff.

Self

10/10

Exceptional

07 Jul 2026

Nellie

I cannot say enough good things about this place. The staff was incredibly helpful with parking and navigating the area, and the room was amazing. I loved the view, the blinds, the beds, and the bathroom. The rooftop bar was fantastic, and the location truly can’t be beat, just a few blocks from Times Square and Hell’s Kitchen. This will absolutely be my go-to spot whenever I’m in Manhattan.

Friends_and_family Family

8/10

Excellent

06 Jul 2026

Roderick

I stayed on the 24th floor but wasn’t able to enjoy the view because my room seemed to not cool off to my liking. As a result I kept the blackout shades lowered and the lights off. Wasn’t able to determine if it was due to the heatwave or the actual air conditioning.

Self

10/10

Exceptional

06 Jul 2026

Isabella

Great location with clean and comfortable room.

Friends

10/10

Exceptional

06 Jul 2026

Sam

Great stay - Recommend. Was close to the conference, and they gave gym access.

Business

10/10

Exceptional

05 Jul 2026

Tanysha

Super clean ! Everyone was so kind the rooms are awesome

Family

10/10

Exceptional

05 Jul 2026

Assaf

Good room great staff and excellent location

2/10

Poor

05 Jul 2026

Eduardo

The hotel is in a great location , however the staff is not really helpful , they were on their phone all
Time , they aren’t polite at all , I understand isn’t an upscale hotel or the Plaza … but at least expect respect on the arrival , and a cleaner room with no broken towels , even that I got a room
With a view , the curtains didn’t work.
At night there’s no service , just 2 angry security people .

Definetely need an update .

Partner

4/10

Poor

03 Jul 2026

Harshada

I don't know what kind of room it was. There was no space for a luggage. Bathroom door was just a glass door with no locks. How would a person feel safe with their luggage and belongings if there's no space to keep anything safe?
Location is great but the stay experience was absolutely poor.

Partner

6/10

Pleasant

03 Jul 2026

Victor

Two things,the guests were cramped in the elevator to accommodate staff members because there was no service elevator for staff and their carts etc. Hotel room was very small and had no cabinets or storage for my luggage ( at least not in my room). Loved how housekeeping made my bed everyday . I frequently visit NYC and by far this hotel had the smallest room. Close to broadway which is the top reason I keep visiting NYC. Love NYC always

Self

10/10

Exceptional

03 Jul 2026

Charlotte

Great thank you

Partner

2/10

Poor

02 Jul 2026

William

Watch the billing they will
Pad you tab
Extra this extra that
If it was run ethically it’ll be a cool
Spot
Rooms are small but who lives in the room when in NY
Get the staff some logo shirts roof top waitresses
Like let’s look like a company
The breakfast was ok , made the bar a counter
Note: food items could use a little cheese
A pitch more love
Still
Trying to get money back
Not cool

Self

8/10

Excellent

02 Jul 2026

Mariel Anne

The room was beautiful. It was small but it wasn’t an issue for me because I was mostly out in the city anyway. The bed was comfortable. I like the location too, it was close to the subway to and from the airport so we didn’t have to walk too far to carry our luggages. Overall I liked staying here. It was a good choice.

Partner

10/10

Exceptional

01 Jul 2026

Annika

Tons of character and great location. Check-in was DIY, a first for me. Would definitely stay again.

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Eve

The Civilian Hotel was a great surprise! Not the usual tiny NYC room, especially in this neighborhood. My room was elegant and quiet, and I really appreciated the architecture of the building. It's a lovely place. I'm going to make it my regular place for my frequent trips to NYC.

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Stephen

Stayed in cozy queen room that was small but nicely appointed with a good bathroom. The front desk on request moved us to an upper floor with excellent direct morning sunlight that made all the difference. Thank you!

4/10

Poor

30 Jun 2026

Benoit Guillaume

Bad Bed was horrible quality and living’s always and so small room, not clean everyday
Cheap hotel in bad district
I will never come back and will not recommend it for sure
And the breakfast was so bad too
Seriously for the price
Hello

Self

10/10

Exceptional

30 Jun 2026

Alexis

hotel was in a great location. Staff was helpful... room small but cute and clean!

Partner

10/10

Exceptional

30 Jun 2026

jon

Great hotel

6/10

Pleasant

29 Jun 2026

Davina

Room is very tiny as you walk in that’s it.
We had little to no space lol suits one person comfortably.

Family_with_children

8/10

Excellent

28 Jun 2026

Andrew

Staff was friendly and helpful. Room small but nice and clean

Partner

10/10

Exceptional

28 Jun 2026

Marcelo

Great boutique hotel in great location for theaters. Cool vibe, clean rooms, great bed and bathroom in minimalist but effective decor. Try the bar and lounges, they’re great fun. Staff was super helpful. Be patient with the elevators…

Partner

10/10

Exceptional

27 Jun 2026

Jennifer

Amazing hotel love the decor . Jazz night at the bar was awesome

Partner

10/10

Exceptional

26 Jun 2026

Zuljoelys

More options for breakfast. But all was perfect

Partner

8/10

Excellent

26 Jun 2026

James

Good location. Just about right, and I would stay there again

Family

10/10

Exceptional

23 Jun 2026

Laura

Every single staff member I engaged with was outstanding. Helpful, friendly, more than eager to go above and beyond. Shoutouts for Adonis, Lisa, Julia, Jesus, Orlando, Wayne, Luis & Nick. All of them were fantastic. ( Sorry if I missed anyone )

Self

10/10

Exceptional

22 Jun 2026

Shannon

Perfect location and a lovely stay.

10/10

Exceptional

22 Jun 2026

Aylene

I was booked in a smaller room and Sekou was kind enough to move us to a bigger room. Thank you Sekou. The hotel is beautiful.

Partner

10/10

Exceptional

22 Jun 2026

Robert

Front desk staff was super helpful in allowing me to store refrigerated meds and the freezer for ice packs.

6/10

Pleasant

21 Jun 2026

Elise

The room was very clean and staff was very friendly and helpful. Great location with Time Square only a few minutes walk. The air conditioning in my room didn’t work well so it was often too warm and it was the middle of June. I had to keep calling the front desk to send someone to fix it. While the fix was only temporary, the staff did work quickly to fix it each time. Also, there weren’t many amenities, but there was a cocktail lounge with live music and a couple of restaurants in the hotel.

Family_with_children

10/10

Exceptional

21 Jun 2026

Tori-Alanis

Lovely hotel

Partner

10/10

Exceptional

20 Jun 2026

Trudi

Very responsive to ask, super nice staff.

No place to relax really outside of room except bar.. and small caffe area tiny .. great location

Family

10/10

Exceptional

20 Jun 2026

Leslie

Staff were so helpful and kind.
First trip to NYC and they helped make it great.

10/10

Exceptional

20 Jun 2026

katherine

A lovely boutique hotel. Rooms are quite small but we didn't plan to stay in. We were out in NYC after all. The hotel is very close to Time Square but the sound proofing was fairly good. Few \"in room\" amenities, but coffee was available downstairs. Nice stay - especially for the price.

10/10

Exceptional

17 Jun 2026

Caitlyn

Zero complaints! Great place for a quick stay! The staff was very friendly and professional. Property is clean. Despite the size of the room it was very comfortable and quiet! I honestly can’t say I’ve stayed anywhere where I didn’t hear something, but it is very quiet here. Location is walkable to literally anywhere. I would definitely stay again.

Partner

10/10

Exceptional

17 Jun 2026

Chelsea

I stay here every year in May, it's perfect.

Business

10/10

Exceptional

16 Jun 2026

Lorna

Terrific and can’t wait to stay again!

Self

8/10

Excellent

15 Jun 2026

Tim

Clean room, bathroom floor gets very wet from shower. They even have a squeegee to push water down the drain. A bit quirky and not real safe. For the price of the room it really was a bit of a downer.

Partner

10/10

Exceptional

15 Jun 2026

Karen

The room was nice mainly the bathroom. Great use of space.

Saco was great and extremely attentive where needed. He made my trip smooth and less stressful.

Partner

8/10

Excellent

13 Jun 2026

John

Great location within a short walk of the theatres.

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

May Aloha

Such great hotel all around. Great location, I had a beautiful view from my 10th floor room. I traveled solo and felt very safe at the Civilian. Walking distance to Broadway shows, Central Park, Hell' Kitchen and Times Square! Staff was also so helpful and welcoming.

Self

10/10

Exceptional

12 Jun 2026

Michael

Everything was awesome

10/10

Exceptional

12 Jun 2026

Mrs Danielle

very centrally located and a comfy set up. Only challenge is elevator! takes long because many poeple come to the hotel for the lovely offerings!

Self

10/10

Exceptional

10 Jun 2026

Manuel

Excellent location

Partner

10/10

Exceptional

08 Jun 2026

Carlos

Good

Partner

8/10

Excellent

08 Jun 2026

Rebecca

Overall, this was a great location—close enough to all the tourist spots and also close enough to the subway lines we needed to go all the places we wanted to go, including small Brooklyn neighborhoods where our friends and family live.

We stayed in a “cozy queen” and it was quite small, but we honestly didn’t need anything bigger as we did not spend much time in the room. There was a stain of unknown origin on the tiny velvet bench in the room, so we did not use that, but the room otherwise seemed clean. The hallway noises were quite loud on the first night, but then it was fine for subsequent nights.

Family_with_children

10/10

Exceptional

08 Jun 2026

Alexis Danielle

Great location!

Partner

8/10

Excellent

08 Jun 2026

Rustine

The room was clean but very small. There were no luggage racks, ironing board or iron, and the lighting was dim. The TV was hard to wrangle due to the need for fresh batteries in the remote control. The room had good soundproofing except for the next-door neighbors allowing their door to slam shut when they exited the room. The windows allowed in a lot of light and the blackout shades worked perfectly. The shower had good water pressure. It could have used a shower door that opened/closed. The hair dryer was a Drybar product which was excellent. The closet space was minimal - just room for 6 hangers facing out. There was no refrigerator, and the safe was located under the bed, so it was necessary to kneel or squat down to access it. The pillows were comfortable. The bathroom sink could have used more shelf space for toiletries.

Friends_and_family Friends

8/10

Excellent

08 Jun 2026

Chad

Pretty decent little hotel but rooms are about the size of a closet..housekeepers are excellent there is no gym on site and do not let them try to scam you out of the $40 a day guest experience see that they try to scan us out of!

Partner

10/10

Exceptional

07 Jun 2026

Kim

Perfect location and loved the 2nd floor coffee bar

Self

8/10

Excellent

07 Jun 2026

Francis

Perfectly located and good amenities. The rooms are somewhat small but it is not unusual for NYC.

Partner

10/10

Exceptional

04 Jun 2026

Clarence K.

Would definitely stay there again

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Jackie

Fantastic stay. Only critique, continental breakfast is not worth $20 but the pastries were good

Partner

10/10

Exceptional

02 Jun 2026

Terrence

Beautiful property. Clean room. A little small for even NY standards but I'm ok with that. Close to everything. Would definitely stay again

Self

10/10

Exceptional

01 Jun 2026

Paul

Rooms were nice but small. The staff were very helpful and friendly. Coffee in the lounge was a nice start to the morning. Couldn’t ask for a better location.

Friends_and_family Family

10/10

Exceptional

31 May 2026

Sara

The room was amazing with a great view! We stayed on the 21st floor and we never once heard the rooftop bar! The staff were excellent and extremely friendly and helpful! The room was very small but for a night or two stay it was perfect! A very close walk to time square as well! I would definitely stay here again!

Family

10/10

Exceptional

31 May 2026

Jennifer

Front desk was lovely, patient and helpful. The hotel was stylish, clean, and had great bars/restaurants. The location was perfect. This will be my go to hotel for future NYC trips. Amazing!

Friends

10/10

Exceptional

31 May 2026

Craig

Clean and friendly staff

No Libby space so get a room w a suite

Rooftop lounge awesome view

8/10

Excellent

31 May 2026

Firas

Excellent location with reasonable budget in mid of time square, broadway shows and close proximity to Rockefeller plaza. Within proximity to metro and public transportation . No lounge, very small rooms without closets, not even space to sit in the room. Roof top is great , second floor breakfast and coffee was convenient. Overall very good and convenient choice.

Partner

10/10

Exceptional

31 May 2026

Edwin

Rooftop bar was a highlight and Carver Steakhouse was a fantastic restaurant.
Really enjoyed our stay at the Civilian Hotel.

Partner

4/10

Poor

30 May 2026

Douglas

No closet, our first room had a bed soaked in bleach so they switched us to another room which didnt have a good view at all. Staff was good but when it comes to someone getting a room full of chlorine smells and a soaked bed. Maybe upgrade them or offer something extra to them. Otherwise they tend to feel like that is a norm so I won't be staying with them again.

Partner

10/10

Exceptional

30 May 2026

Jose

The location is superb. While compact, the rooms are well layer out and clean.

10/10

Exceptional

30 May 2026

Anne Marie

Lovely boutique hotel in a super location!

Self

8/10

Excellent

30 May 2026

Ebboni Shantae

Hotel, was clean and the location was perfect. Hotel front desk was very accommodating. Con’s: I wanted our bed lining to be changed and housekeeping never came to our room. There is only one usb and type c port. The window does not block the lights from coming in making it hard to sleep and the floor we was on was kind of nosey

Family_with_children

10/10

Exceptional

30 May 2026

Ana

Everything about this hotel was amazing!!! Location and views 10/10

Partner

10/10

Exceptional

30 May 2026

Pradip

All of the stuff is wonderful like everyone is owner of the hotel. Very clean everywhere.

6/10

Pleasant

30 May 2026

Sue

The staff were not very helpful. Our room was advertised as spacious. It was very small and no room to swing a cat around. We didn’t have breakfast in the hotel as it was very expensive. There was also very loud music there on the Friday night. For being near time square you probably have to expect it. The hotel lighting is very poor and it is a very dark place. I did a chat with the hotel online to book another night as we got to New York earlier than expected. They tried selling a room to me for another $150 dollars more. Overall not an impressive hotel.

Partner

10/10

Exceptional

28 May 2026

Elizabeth

Hotel extra amenities:bar, continental breakfast are great. Room was clean but small, ours had a magnificent view; if you are out and about a lot room size makes less difference.

Partner

10/10

Exceptional

27 May 2026

Heather

Wonderful, would stay here again!

Self

8/10

Excellent

27 May 2026

William

Very nice hotel, modern, well sound insulated (important given that it's so near the theater district and Times Square).
One thing to be aware of is that the hotel charges a $40 facilities fee on top of their quoted room rate. This amount was included in the Hotels.com price, so wasn't a total surprise. As presented at check-in, though, it was confusing.

10/10

Exceptional

23 May 2026

Heather

Great location for Theater district! Excellent rooms with lovely views. Staff very friendly and accommodating.

Partner

10/10

Exceptional

22 May 2026

Savanah

A perfect stay! Great location & lovely room!

Partner

8/10

Excellent

21 May 2026

Amelia

Location was good. Shower pressure was amazing, room was teeny tiny, we had to wait a looooong time for the lifts during peak hours.

Partner

10/10

Exceptional

20 May 2026

Yania

Absolutely EVERYTHING! I was transported to another era. The service was exceptional. The amnesties were incredible with an excellent steakhouse, Martini and Jazz Bar, and gorgeous roof top too. We enjoyed every minute!

Partner

10/10

Exceptional

17 May 2026

Edmundo

Wonderful

Family

10/10

Exceptional

17 May 2026

Amy

This boutique hotel is very clean, trendy and located in a great area close to the theater district. The restaurants are great to grab a drink or dinner before a show.

Partner

10/10

Exceptional

16 May 2026

Manoela

Room was small but super clean and well decorated, had a window with a view , great location and not long lines at check in and out , I would definitely go back

Friends_and_family Family

10/10

Exceptional

12 May 2026

Sarah

Excellent service by staff, beautiful hotel. Was disappointed because it was suggested to us that continental breakfast was included, but it was not. We only had coffee which was free. Everything else was perfect. We would def stay again, but highly recommend that guests are informed that continental breakfast is not included.

Friends

10/10

Exceptional

12 May 2026

Matthew

The bartenders were amazing and front desk staff very attentive. Great location!

Friends

10/10

Exceptional

11 May 2026

Madison

my room was always very clean and staff was very accommodating

Self

10/10

Exceptional

11 May 2026

Natasha

Everything was excellent. The only thing was missing is they didn’t have a space to purchase snacks, water , etc. Every restaurant had certain hours and you have to leave the hotel to grab water, soda or anything outside of those hours. It was conveniently located to enough places to grab snacks but I hate I had to ge fully dressed to get water or a snack. Everything else was perfect. It was located in the best spot for touring the city and the hotel was beautiful and clean!

Family

8/10

Excellent

11 May 2026

Gina

Great location! Only issue was tthe A/C unit didn’t cool the room almost at all.

Partner

10/10

Exceptional

10 May 2026

Caroline

This hotel is a little gem. We had a tiny room but every little detail was thoughtfully designed. It was more than enough space for us to rest after a day of exploring.

The staff were kind and the gym one street over is fantastic as well. A 25m pool in the theatre district was a welcome surprise!

The location is the best. Close to the subway and everything you need and want to see.

Family_with_children

10/10

Exceptional

09 May 2026

SHERRI

The the hotel. Location, style, restaurants were great. Breakfast I would want maybe another protein option other than yogurt. Overall amazing

Partner

10/10

Exceptional

09 May 2026

Racquelle

The perfect stay for exploring the theater district! The hotel in itself was an experience.

Partner

10/10

Exceptional

07 May 2026

Kathryn

I was delightfully surprised by the adorableness of the hotel. It was clean and safe. It also has a lot of charm and activities. If you are theater lover you will enjoy the theater history too.

Self

8/10

Excellent

06 May 2026

Keithan

Everything about my day was well. The staff was great. The rooms were great. The hotel is in a great location.

Self

10/10

Exceptional

06 May 2026

Patrick

Perfectly situated for the theater district. Great bathroom design and cleanliness. Small room but most of what you need. Don’t expect a frig or microwave. Great pricing agreement with a parking garage within a block of the hotel.

Partner

10/10

Exceptional

05 May 2026

Becky

Lovely hotel, great price for the location and quality

Friends

10/10

Exceptional

04 May 2026

Maria

This hotel was in a great area and was beautifully designed. The rooftop lounge, 2nd floor lounge and the steakhouse were all excellent. My new go to hotel when I am in NYC!

Friends