Name: Crowne Plaza Manhattan Times Square by IHG
Address: 790 7th Ave, New York, 10019, US

Crowne Plaza Manhattan Times Square by IHG

New York Area - NY · United States

100 reviews shown

6/10

Pleasant

07 Aug 2026

Laurent

great location but poor service as the blinds and air conditioning weee not working properly - After 2 notices over 2 days to the staff, the blinds were fixed but not the AC.

Family_with_children

4/10

Poor

07 Aug 2026

Aisha

It was the first time that a 4 star hotel had no working A/C in a 40C. No A/C in the lobby and in the room
Even after they changed the room still no working AC only location was ideal

Friends_and_family Family

6/10

Pleasant

07 Aug 2026

Lisa

The bottom 15 floors are a completely different experience from floors 16 on above; like two different hotels.

In my first room on floor 8, the AC and shower didn’t work, the toilet didn’t flush, and the room was filthy everywhere. When I called the front desk to fix the AC, I saw that the temperature control was completely broken and the inside of the AC unit was filthy with dust. I demanded a different room and was given a room on the 18th floor, which was modern, clean, and everything functioned well.

Neither room had a refrigerator. Breakfast was a takeout brown bag with tea or coffee, a pastry and a fruit. Across the street is a Pret a Manger for a good breakfast.

Location is great; near Broadway, Carnegie Hall and Central Park, accessible via subway.

If you stay here, be sure to book a room on floors 16 or above. It will soon be a Crowne Plaza hotel, hopefully more like the upper floors with a little more food service!!!

Family

6/10

Pleasant

07 Aug 2026

Jenny

Floors 1-15 vs. floors 16 and above are like two *completely different* hotels!

My first room was in one of the lower floors. *Nothing* worked. The AC didn’t work, the shower didn’t work, and toilet didn’t flush. I was sweating, but I couldn’t take a shower. I called the front desk and they sent someone out to fix the AC but he didn’t fix it. Meanwhile, I saw the inside of the AC and it was filthy!!! The temperature control for the AC in the unit was completely broken off. The only free filtered water and ice at the hotel for guests was on the 18th and 22nd floors, but it was only working on the 22nd floor. Two of the elevators in the lobby were not working, so there were frequently long lines to get on the elevator. Breakfast was a grab and go, choice of coffee or tea, pastry, and a fruit.

Told the front desk I needed a different room and then they gave me one on the 18th floor. It was modern, clean, spacious and everything worked, though the lights switches were confusing. The view from there was wonderful. There were no refrigerators in either of the rooms I stayed in.

Hotel staff, from the cleaning crew to the front desk and the breakfast staff were very friendly.

Location is fantastic for Broadway shows, near Carnegie Hall and Central Park. Be sure to get a room on floor 16 or above and know that it is a no-frills breakfast. There’s a nice breakfast place just across the street.

The place is being remodeled and will become a Crown Plaza, hopefully better!!!

Family

6/10

Pleasant

07 Aug 2026

Kirsten

This property is clean, staff are friendly, the building itself is in desperate need of an upgrade.

Friends_and_family Family

10/10

Exceptional

06 Aug 2026

FRANCIS

Excellent experience overall! Perfect location!

6/10

Pleasant

06 Aug 2026

NAVEEN KUMAR

Cleaning is not so good rooms are not cleaned only change towels stayed for 3 days no water at floor wise mode of the machines are reapaired and always wait for lift every time

2/10

Poor

06 Aug 2026

Jason

Awful experience had to check out immediately and get refund as I’ve never seen such a dirty place

2/10

Poor

06 Aug 2026

Gabriela

The rooms are very old they smell the wall paper falling off the wall the hallways carpet lefting I almost triped. The reception oh no very rude don't even welcome you in a proper polite way. When you check in they ask to write down your email and sign they actually throw that paper at you and when you give it back the pull it from your hand. I never thought it was going to be this bad. Never will I go back to them and will not be recommending this hotel.

2/10

Poor

05 Aug 2026

Rachel

The ac doesn't work, the premier renovated room had a leaking ac unit that they shoved towels under. The chair in the room was broken, the bathroom door didnt close. Don't stay here.

2/10

Poor

05 Aug 2026

Jesumary

They don’t have any single microwave and they giving breakfast bagel in a bag . How we can eat without toast or warm terrible

8/10

Excellent

05 Aug 2026

George

Great experience

6/10

Pleasant

05 Aug 2026

Saskia Roberta

This is not a 4 star hotel. Old and needing renovations. Wallpaper peeling stained and cracked tub and faucets leaking. Old and tattered carpet. I asked for a renovated room and they wanted to charge me $100 more. Depressing room.

6/10

Pleasant

04 Aug 2026

April

The hotel is old and needs updating. I had to hold my dryer into the socket or it fell out. We couldn’t adjust the air and there was very limited lighting which flickered. The room smelled musty and old. The staff was very nice and helpful and the location is great!

2/10

Poor

04 Aug 2026

Matey

Don't waste your money and time. The worst hotel I stay ever.
Room was from the 1980 never move out if it. I went reception I told them is 1980 and they told me is 1970.
Broken staff, rust, mold, bathroom barely working, water no flushing, you need to fix it every time.
No available other rooms to move me. I book two rooms.

6/10

Pleasant

03 Aug 2026

mario

Not a very good stay.
The room- average furnishings.
Bed sagged in two places on king sized bed.
AC was average.
Good water pressure with cheap shower head.

Other things- two of the four elevators were out of order causing 15 minute wait each time you left the room. Why not repair one at a time. Especially with so many floors to service. Each time we took the elevator it was packed and too far to take the stairs. Thank goodness no fires.
Speaking of fires, the hotel chose to test the fire alarms at 8am with loud speakers, flashing lights and sirens. Poor decision making.
Breakfast was a doorway that you requested coffee and a danish or candy but nothing else offered. It was more like a vending machine with someone taking your order.
Staff was fair.

6/10

Pleasant

03 Aug 2026

Joseph

Lobby is decent. Room is very outdated and in bad shape. I think two elevators works so there were often lines waiting for them. Staff was helpful and took us up service elevators a couple of time.

6/10

Pleasant

03 Aug 2026

Laura

I stayed on a renovated floor so it was nice, but they definitely skipped some details in the rooms. HVAC is awful but they did bring a fan. Although the front desk person I spoke to was rather rude about it.

The floors not renovated were nasty. The lobby is very nice and luckily has plenty of seating because they have 2 of 4 elevators down for renovation and the wait for an elevator to get up or down was at times more than 10 minutes. And I am sure they had to exceed weight capacity because they were like clown cars stuffed with people.

Overall there’s some nice details, the bed and pillows were great and the shower was fantastic. But no drawers in the room, they didn’t sweep the room floor when I checked in, it was dirty from last occupant. I do love the no carpet though.

HVAC was a joke and the TV was consistently blurry and fuzzy. Remote had a Netflix button but they aren’t smart TVs. Channel lineup limited.

I don’t know that I would stay again unless budget was a main concern.

6/10

Pleasant

03 Aug 2026

Robert

Excellent location
Friendly and helpful staff.
Bed very comfortable.

Two out of four elevators not working leading to long line to go up and impossible to get in car to go down at peak times.
7th floor corridors and rooms need renovation.

8/10

Excellent

02 Aug 2026

Hugo

Aceptable

2/10

Poor

02 Aug 2026

Viswasam

We had a long journey. When we finally arrived at the hotel. There were three receptionists but only one worked. I stood for 25 minutes to check in.

8/10

Excellent

01 Aug 2026

john

Everything was great except when they were down to one working elevator. We were on the 22nd floor and had to walk a couple times.

6/10

Pleasant

01 Aug 2026

Stacey

The Manhattan was in a great location and cost a lot less than neighbor hotels. The front desk staff was very nice. The rooms were so outdated. The carpets were full of permanent stains and the bathroom walls were literally lumpy under the old paint. We were in the room for a late morning appointment, and had plans to depart at 10:45 a.m. Even though check out was noon, the cleaning staff banged on our door 3 different times to ask us when we were leaving, between 9:00 when we returned from breakfast and when we left. I told them 10:45 all 3 times and they were visibly upset. Finally, 2-3 elevators were not working. We waited 5-10 minutes for the down elevators, then they would arrive at our full, so we had to start the process again. I hate posting negative reviews. But we really did not enjoy our stay.

10/10

Exceptional

01 Aug 2026

edward

Excellent customer service !!

4/10

Poor

01 Aug 2026

Gretchen

We stayed 6 nights. Was told the two Queen bedroom we reserved a month prior had an emergency and had to upgrade or downgrade. Went with the upgrade, got a little discount with for a King and a cot for either my daughter or myself to sleep on (was practically on floor level, plastic covered mattress, and sunk in), bathroom door barely closed, tv didn’t work first night - called for maintenance - wasn’t fixed till the last night we were there (was told to request another room, did the first 3 night and they didn’t have any…just gave up), only 2 working elevators (the line went out the entrance for people waiting to squish in, was not given prior notice that there would be construction in the room above us (sounded like a jackhammer and drills at our ceiling from 8-10am). The staff did compensate, but at the rate paid, would have chosen another hotel. The nice thing was housekeeping did a great job and were super sweet!

2/10

Poor

31 Jul 2026

Christopher

Bad place I will never stay again

4/10

Poor

31 Jul 2026

Kim

The room old and get mold on the ceiling

10/10

Exceptional

31 Jul 2026

Katie

The room we stayed in had been recently renovated. It was very nice and we enjoyed the two queen beds. The mattresses and pillows were very comfortable.

The location was very convenient to walk or take the subway.

8/10

Excellent

31 Jul 2026

Christina

Property is safe and clean. Rooms are spacious for NYC. Elevators were an issue on this particular stay but not generally.

8/10

Excellent

31 Jul 2026

Abiodun

Old building but does the job as it is close to Time Square

8/10

Excellent

30 Jul 2026

Brad

Great location for Times Square and Central Park & public transportation. The property itself is so-so.

10/10

Exceptional

30 Jul 2026

Fabio

Whether it was amazing I need comeback next year

8/10

Excellent

29 Jul 2026

Jean

Convenient location!

4/10

Poor

29 Jul 2026

Sreenivas

Room was renovated, but not completely. Bathroom door was not closing, one of the staff members at the breakfast serving area was very rude to customers.

2/10

Poor

29 Jul 2026

Joshi

Who gave this hotel a four-star rating? This is, without a doubt, one of the worst and dirtiest hotels I have ever stayed in. It is absolutely unacceptable for a property that claims to be four-star.

The rooms are filthy, poorly maintained, and many of the facilities simply do not work. The overall condition of the hotel is shocking and nowhere near the standard that guests should expect. This feels like a complete misrepresentation of what is being advertised.

To make matters even worse, the staff told us that because we booked through Expedia, this is the kind of room or service we should expect. That response was completely unprofessional and unacceptable. Instead of trying to resolve the issues, they offered excuses.

Overall, this was a terrible experience. I would not recommend this hotel to anyone. Save your money and stay somewhere else unless you want to be extremely disappointed.

10/10

Exceptional

29 Jul 2026

Brandy

Noise level was not good, you could hear everything in the next room
Beds were super comfortable
Staff was amazing, helpful, and kind

10/10

Exceptional

29 Jul 2026

Karina

Location excellent, staff great. Only problem found was the elevators take forever. I don’t think they all were working during our stay. We stayed on the 18th floor it seemed like we stopped at every floor to let someone in or out. The wait for one was too long. I hated that. But excellent room, spacious great view. Hair dryer included. Regarding noise, that was bad too, but not hotels fault. Other people were just careless slamming doors, having conversations outside of their rooms. You can hear when anyone walks by.

6/10

Pleasant

28 Jul 2026

Joshua

Staff was awesome! Super helpful. Beds were not good. Rooms are very outdated and old. Don’t expect good wifi.

2/10

Poor

28 Jul 2026

Alessandro

⭐☆☆☆☆ (1/5)

I rarely leave negativ reviews, but our stay at the Manhattan Times Square Hotel was extremely disappointing.

The lobby is beautiful and gives a great first impression, but once you get to the guest room floors, it’s a completely different story. We stayed in Room 1416, and the condition of the floor and room was unacceptable.

The biggest issue was our bathtub faucet, which ran continuously all night. We reported it immediately, and a staff member named Jose came to the room. Instead of resolving the issue, he told us, “This is something bigger, I can’t do this now.” The noise made it nearly impossible to sleep.

When we went back to the front desk to request another room, we were told it was too late because we should have asked 20 minutes earlier—even though we had reported the problem as soon as we discovered it. That response was incredibly frustrating and unhelpful.

To make matters worse, there was no air conditioning in the room, making it extremely uncomfortable, and the hotel internet was unavailable for much of our stay, which was a major problem since I needed it for work.

It’s unfortunate because the hotel is in a fantastic location, but that doesn’t make up for the poor room conditions, lack of maintenance, and disappointing customer service. From what we saw, it seems the renovated appearance stops at the lobby, while many of the guest floors are badly in need of updates.

I would not stay here again or recommend this hotel

4/10

Poor

28 Jul 2026

DEBORAH

Property is under construction. Didn’t know this when I booked. Our room was old, outdated, dirty. Would not recommend

4/10

Poor

27 Jul 2026

Ronald

I was not pleased with the room accommodations ,
The bed was so hard,
The bathroom wasn't properly cleaned and the room smelled like mildue and the light barely worked ,
The TV kept going on and off and the door kept getting stuck

10/10

Exceptional

27 Jul 2026

Sylvia

It was nice

6/10

Pleasant

27 Jul 2026

Richard

Fresh, renovated public areas help offset the ick from tired old guestrooms and corridors that haven't been renovated in decades. Peeling paint and rusted door frame in bathroom were offset by pre-EPA-regulated shower that felt great. AC in room ran well - too well. Room was a chilly 65 deg all night and unaffected by t-stat settings. Elevator wait long, and exacerbated by having one out for service. Staff doing the best they can in a building that needs some love.

8/10

Excellent

27 Jul 2026

Thabo

Clean the sheets more

8/10

Excellent

26 Jul 2026

Charlene

We really didn’t have many problems at the Manhattan at Times Square Hotel. We were on a budget so we knew we wouldn’t get a Marquis type room. The staff was wonderful. The lady at check-in tried to find a room for us that was renovated. They are going through renovations to become a Crown Plaza, so all rooms are not yet done. We were on the 8th floor. Our major issue was that several outlets in our room did not work. The major one was in the bathroom. The reset buttons were broken and neither worked. Yes - the furniture was a bit old, but the room was clean and the beds were comfortable. If you want an up to date, modern room, book a premium and pay $200+ more per night. Because of the renovations, only 2 of 4 elevators worked, so at times there were quite a few people waiting.

6/10

Pleasant

26 Jul 2026

Jeffrey

Rooms need updating,only 2 out of 4 elevator working. Rooms below 18th floor are sub par

4/10

Poor

25 Jul 2026

Tomacita

Place wasn't as expected. Our room had issues, only 2 elevators worked. Had to wait a while for it and was too crowded when it stopped on our floor.

2/10

Poor

25 Jul 2026

Eugene

Purchased a room on Expedia, but when I get there I find out that the entire hotel is booked. It's been almost a month and I haven't received a refund.

2/10

Poor

25 Jul 2026

Barbara

Photos of the venue are completely false and misleading. The hotel is under renovation and our experience was awful from beginning to end. Rude, unaccommodating and unprofessional front desk staff, including the manager. We paid for premium rooms but were downgraded to regular rooms with no refund accommodations. Elevators, hallways and rooms were like a scene from the public housing section of the Cecil Hotel. Everything in the room looked original from when the hotel was first built. AC in room wasn't working so we called maintenance. It took a while for him to arrive, but he was fast, efficient and so apologetic for the condition of the hotel ... He was the only positive experience I had with this hotel.

6/10

Pleasant

24 Jul 2026

vamshi k

lift is very busy , long wait.
rooms are old
ac is not right.
location is very good
amnetiies are old
no laundry

10/10

Exceptional

24 Jul 2026

Rawston

Perfect I love nyc

6/10

Pleasant

23 Jul 2026

Juliann

Not a solid choice with renovations in progress. Our room was very outdated and nothing like the photos. But it served its purpose and was in an ideal location.

10/10

Exceptional

23 Jul 2026

Sara

Staff was perfect and accommodating—it was a lovely location for time square

2/10

Poor

23 Jul 2026

Arcelia

The hotel room was very old, we had 1 broken bed. The faucet had different handles and the water spilled from one of them. The carpet was very dirty. The bathtub felt bubbly like a water bed. The hotel is very old and outdated. The lobby is new and nice. The only good thing were the pillows.

8/10

Excellent

23 Jul 2026

SAKINA

good location

6/10

Pleasant

22 Jul 2026

Omar

Muy viejo

10/10

Exceptional

22 Jul 2026

Walida

Great front desk staff! Easily accessible to shopping and food. Very clean hotel with new steamer and blow dryer

2/10

Poor

21 Jul 2026

Gabriela

The online photos of this hotel are incredibly misleading. They portray a well-maintained property, but the reality couldn't be more different. From the moment we stepped into the hallways, it was obvious that the hotel is severely outdated and nowhere near what you'd expect for the price they charge. The room was especially disappointing. The carpets were filthy, with visible stains throughout. I never once felt comfortable taking my shoes off, let alone walking around in socks. In fact, I didn't even want to wear my slippers on the carpet because it felt that unclean. The bathroom was just as bad. The sink and vanity looked so old, worn, and grimy that I didn't even want to place my toiletries on the countertop. The bathtub was equally unpleasant as the caulking around the tiles was stained, discoloured, and peeling, making it look dirty regardless of whether it had been cleaned. I actually had to stand a towel on the bottom of the tub just to feel comfortable standing in the shower.
What makes this even more frustrating is the price. Yes, the hotel is in Times Square, but location alone does not justify charging premium rates for rooms in this condition. Travelers are paying based on the polished photos online, only to arrive at something that looks completely different. I strongly feel the hotel should be far more transparent with its advertising. The photos do not accurately represent the current condition of the property, and that is extremely disappointing.

Family

6/10

Pleasant

21 Jul 2026

Joseph

Read reviews

4/10

Poor

20 Jul 2026

henry

During my stay, the room wasn’t cleaned properly, and the service overall was disappointing. However, I want to commend the Jamaican receptionist she was incredibly kind and helpful. Unfortunately, the other receptionist was quite rude, which made the experience worse.

Family_with_children

8/10

Excellent

20 Jul 2026

Michelle

I would recommend this hotel because of the location - breakfast I would past on as it is a grab and go and you have one person that allows you to choose what you want to drink - piece of fruity and between a danish, muffin, croissant or cereal. You would do better going across the street to the Times Square Cafe and getting a really good breakfast to go. I wish I could get a refund for the breakfast I paid for 3 days.
I also selected this room for the fitness center however; upon arriving found out the fitness center was under renovations and needed to go to the M Social Hotel across the street to use their fitness facility so the amenities for the hotel were a not as describe when booking - I really wish there would have been a little bit more honesty regarding the breakfast and received notice that the fitness room was closed.
Expedia, you may want to update that information in your profile of this hotel.

Friends

2/10

Poor

20 Jul 2026

Gwendolyn

When you Check in the Lobby looks Amazing.. But once you get off the Elevator it was carpet everywhere and it was dirty the Ice Machine did not work on the 14th floor. No Microwave or refrigerator in the room. The Room was outdated Bed Sheet was clean, Bathroom Outdated and had a funny smell. I expected more from a place in Manhattan. The staff check was okay checking in but Check out I had a rude lady Name Jacqueline that told me to hold on while she stood in my face on her cell phone and then couldn't help me because the system was down, and told me to wait til 5am when the system come back up to get the help I need.

Partner

6/10

Pleasant

19 Jul 2026

Patrice

Very basic room. Could not adjust air to make room cooler. No refrigerator. Remote did not work always and never came to replace. All in all it was OK
Bed was comfy. Location was great.

Friends_and_family Family

6/10

Pleasant

19 Jul 2026

Danelle

The overall cleanliness and look of the property is very nice. The team at the property was very friendly and helpful. The room that we received was supposed to be a \"renovated\" one. The TV clicker only went down, the channels were off by 7, shower smelled bad the next day following a shower, the entry way light didn't work.

Family_with_children

2/10

Poor

19 Jul 2026

Charnell

The ice machine was down on least 7 floors, the ac unit knob was broken. The room didn’t have a nice smell

Self

6/10

Pleasant

19 Jul 2026

Nanny

Rooms were clean. However, I had problems with the AC and the toilet but the maintenance guy came to fix it right away. Besides that everything was fine. Location is great to explore the city of New York.

Family

4/10

Poor

18 Jul 2026

Brian

Cleanliness’s needs to be improved. Walls are cracked every where, stains in bathroom sink, hair in tub, no microwave or mini fridge, carpets in halls are disgusting. The only positive is the middle aged bellman, he was nice every time we spoke and even helped us to the right train. Older bellman wasn’t so friendly. I just expected more from a hotel in Times Square that I spent nearly $900 on.

Self

10/10

Exceptional

18 Jul 2026

Zauyah

Excellent service, great location & having parking option is super in New York.

Self

8/10

Excellent

18 Jul 2026

Amy

Lovely, clean, friendly staff very attentive and helpful. Just a little noisy Friday night beside Times Square outside, everything else was great though

Self

8/10

Excellent

18 Jul 2026

Bahar

This hotel has a convenient location to subway and Times Square attractions. It is a good priced and practical hotel. The breakfast is a grab and go so consider if you want to pay extra for something that is not a proper breakfast. The elevators were an issue. There were several elevators but only a few functioning ones. One problem that we encountered everyday was not enough functioning elevators for all guests. This meant waiting and waiting for an elevator with space just to enter and exit the hotel. Almost everyday the elevator door would open and it would be packed with people. We had to wait for multiple other elevators just to get in and out of the hotel. Besides the elevators and the makeshift breakfast, it is a good hotel if the purpose of your trip is to stay somewhere clean and convieniently located while spending most of your day siteseeing, touring, attending to business or personal matters.

Family_with_children

2/10

Poor

17 Jul 2026

Bridget

This stay was very disappointing for us and I doubt if we’ll ever stay again!!
First of all, the line to check in was very long with only 2 agents working. It took over 50 minutes to stand in line and then check in! That is just not acceptable! The following day at 5:30, the line was even longer, with still only 2 agents working!!
Next, the elevators were incredibly slow during our entire visit! This hotel looks nothing like the pictures presented. It is extremely old and outdated especially for the high cost to stay here!!
In addition, there was no picture on the TV, only sound!! When I attempted to call the front desk several times; the phone just rang and rang. No one ever answered!!
The shower was very dangerous; as the floor of the shower is not level. My friend almost fell!!
Before 9:00 in the morning, housekeeping came loudly knocking at all the doors on our floor to ask if we were checking out today!! Seriously, don’t they have a list for that?!?! We also had no Do Not Disturb sign to place on the door.
I am high dissatisfied with this stay! It’s not worth the money!!!

Friends

10/10

Exceptional

17 Jul 2026

Divesh

Clean room and well maintained property

Self

6/10

Pleasant

16 Jul 2026

Mohammed

Do not book standard rooms here. They are bad and filthy. Book premium roo.s as they are renovated and nice. I initially booked standard room with my family with 2 beds. Had to upgrade next day to premium room on 22nd floor. One night 2 room changes and still very uncomfortable.

Family_with_children

2/10

Poor

16 Jul 2026

Abbas

Terrible property to stay at.

Self

6/10

Pleasant

15 Jul 2026

Celia

The rooms are very old nothing compared to the pictures online. Staff was very helpful.

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

Richardson

Ar condicionado não suportou o calor

Friends_and_family Friends

6/10

Pleasant

15 Jul 2026

Karen

Location was great, hotel room old, breakfast was a joke

Family

4/10

Poor

15 Jul 2026

Jacqueline

It was not clean. Carpet was filthy. The bathroom was filthy. I think they need to renovate the place properly. My stay there wasn’t good. I was so happy that I bring blankets for me and my kids so we could spread it on the bed. I wanted to extend my time there, but when I went to the room and I see the way it was looking I could not wait to leave. I would not stay there again. My girls was not happy with the place. They wanted to leave the same day, but I couldn’t because I paid my money.

Family_with_children

10/10

Exceptional

15 Jul 2026

Paulo

Everything great. Thank you for all...

4/10

Poor

15 Jul 2026

Jehu

The property is being renovated but only the lobby and some rooms have been. Although we booked two months ahead, when we arrived we were told they had no rooms available on the renovated floors. The non-renovated floors and rooms are in terrible conditions. In our first room the AC was broken and the wall paper was coming off the walls, so we were noved to another room. The ice machines in at least 5 floors were out of order. The advertised “included breakfast” is only one drink and one pastry. Hotel personnel spend most of their day apologizing. Felt sorry for them.

Friends_and_family Family

6/10

Pleasant

14 Jul 2026

Shane

We actually didn’t stay at the property as we were told there was a water leak and no available room for us. This was after we unloaded all our luggage and returned the rental car. They did find us another hotel, but it was blocks away. They did get us an uber to get to the other hotel. So customer service was great. However it would have been excellent if they would have called us beforehand and we could have just gone to the other hotel or looked for something else ourselves. Luckily the other hotel was amazing and we were very happy there.

Family_with_children

8/10

Excellent

14 Jul 2026

Terry

make sure you book a renovated room ,if not you will end up with a room no air con no fridge orobs no view .

Partner

6/10

Pleasant

14 Jul 2026

Seth

None

Family

2/10

Poor

13 Jul 2026

Latrice

I booked this hotel through Expedia based on the photos and description, but the property was nothing like what was advertised.

My stay quickly turned into a nightmare. I had to be moved three different times because of the condition of the rooms. The first room had what appeared to be bed bugs. The second room had blood on the walls. The third room was still dirty, with stained carpeting, hair and dirt in the shower, and an overall lack of cleanliness. I have photos documenting the conditions I encountered.

I repeatedly tried to speak with hotel management, but it was extremely difficult to get assistance. While attempting to report the issues, there was a fight in the hotel lobby that made me feel unsafe. There was no visible security presence, and I returned to my room because I did not feel comfortable remaining in the lobby.

Unfortunately, every other hotel in the area was sold out, so I had no choice but to stay in a room that I did not believe met basic cleanliness standards.

This hotel did not resemble the photos or quality presented on Expedia. My expectation was a clean, safe room. Instead, I experienced multiple room changes, unsanitary conditions, poor customer service, and safety concerns.

I strongly encourage Expedia to review this property’s listing to ensure it accurately reflects the current condition of the hotel. Based on my experience, I would not recommend staying here.

Friends

4/10

Poor

13 Jul 2026

deandre

The room is not what It looks like in the pictures this is not a newly renovated hotel 1 of the elevators didn’t work the room looked alike a room from super 8 you’re paying for the location that’s It

2/10

Poor

13 Jul 2026

Donna

This is the worst hotel we have ever stayed at in NYC. We stay in the city frequently. We took a chance and booked a room on the “Manhattan level”. We were given a “renovated, updated room” but it was not a “Manhattan level” room. When I went downstairs to have them correct the error, I was told by one employee that the “Manhattan level” hasn’t opened up yet and is in the process of being renovated. I was told by the extremely rude front desk employee that they had closed the “Manhattan level” due to an emergency. When I told her a different employee had just told me that level wasn’t even renovated or open yet, she said “yes it’s an emergency renovation”. Seriously….. horrible and rude front desk people and when she switched my room, she gave me a worse room than the original room. Just awful, the “renovated rooms” have been slapped together with cheap paint that is already scraping off on doors and trim. The bathroom was very nicely updated with a nice glass walk-in shower, but that was the only decent update. The hotel is noisy, you can hear everything from the hallway and other rooms. There is no mini fridge unless you request one, even though they clearly built a spot for one and the room description on all the tracks apps state they have a mini fridge. Avoid this hotel at all costs. I have never been treated so rudely by front desk people and it was all of them, not just one. Terribly mismanaged property.

2/10

Poor

13 Jul 2026

Mariam

Horrible building. The carpets were rolling and the rooms had a weird smell. I don’t recommend anyone booking with them. It was a waste of money

Partner

6/10

Pleasant

13 Jul 2026

Donita

The room was old and outdated. There wasn't a microwave or refrigerator in the room. The ceiling tiles in the bathroom were terrible. I think it was far over priced for the quality.

Self

10/10

Exceptional

12 Jul 2026

matthew

Good hotel nice area busy street couple block away from time square

Friends_and_family Friends

4/10

Poor

12 Jul 2026

Xiao

few elevator working, room card got problem

Family

2/10

Poor

12 Jul 2026

Blanca

PLEASE DONT STAY HERE
OLD , dirty and front desk very RUDE, no please ,

Self

2/10

Poor

12 Jul 2026

Talia

El Ai de las fotos es bueno , por que llegas al hotel y es horrible,viejo,sucio, el AC no servía al igual que los plugs para conectar cualquier aparato electrónico. El baño muy desagradable y hasta con mucho olor a humedad. No lo recomiendo y yo no volvería a reservar con ustedes .

Family_with_children

2/10

Poor

11 Jul 2026

Patricia

Terrible room not air conditioning bad customer service

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Erika

Location is excellent!!! We walked everywhere and the bus and trans are super accessible and nearby. Food, drinks time square !!

Partner

6/10

Pleasant

11 Jul 2026

Patricia

Upgraded to a renovated room. Nice and new. Staff was helpful. Not sure if I would do the breakfast again..$17 for a pastry, coffee and a banana.

Partner

2/10

Poor

10 Jul 2026

Stephanie

The worst ever! This hotel is so run down, nothing like the pictures on the site….

Friends_and_family Family

8/10

Excellent

10 Jul 2026

Sasharie

The room was great but the air conditioning didn’t work, I asked staff i wasn’t sure if they checked it out but I came back it was still the same

Partner

4/10

Poor

10 Jul 2026

Jason

Made the lobby nice, the rest of the place hasn't been updated in a long while.

Family_with_children

10/10

Exceptional

10 Jul 2026

Anna

Very outdated, but clean!

Family

10/10

Exceptional

10 Jul 2026

Javier

It was a good experience very clean and nice .
From Desk personal was amazing .
Friendly and attentive.
The shower needs a little touch up.
Over all wonderful.

Self