Crowne Plaza Manhattan Times Square by IHG

United States , New York Area - NY
New York, 790 7th Ave
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100 reviews shown

6/10

Pleasant

25 Jun 2026

Somya

The walls are super thin, and we had the next room ppl return around 2:30AM and they were super drunk and loud, and I had to call the front desk to come sort them out. It took about 30 min for them to settle down. It would be great if the hotel had a policy to prevent drunk guests from being loud.
In the second room we had the AC stopped working the morning we were checking out.

Business Family

6/10

Pleasant

25 Jun 2026

Penelope

It was clean and safe, the room was really basic, no mini fridge, no frills, maintenance in a room next door started at 7am

Self

10/10

Exceptional

25 Jun 2026

Jamil

Perfect location!

Self

6/10

Pleasant

24 Jun 2026

Deanza

The room we received was not as ideal as the pictures. Also based on the lobby that was really nice the floor we stayed on had old carpets and the room was in an old state.

Partner

10/10

Exceptional

24 Jun 2026

Richard

Great friendly staff. Rooms need some updates. Our room light on the desk had exposed wires and shorted out if you touched them plugging in my charger. Plug behind cabinet between beds the electrical socket need TLC. Potential fire hazard. But other than that the only complaint is the elevators situation but i understand they are updating them. Perfect location for Time Square and Broadway theaters. Price was decent with the world cup going on. Close to Carnigie Hall and Central Park and subways to get you any where.

Family

8/10

Excellent

23 Jun 2026

robert

Staff were great. 8th floor no ice or water machine worked. Otherwise it was 4.0 of 5

Family

8/10

Excellent

23 Jun 2026

Lucy

A good and safe place to stay in downtown NYC.

Family_with_children

6/10

Pleasant

23 Jun 2026

Gloria

Great location, parking close.
Not well maintained , peeling paint, old rusty bathroom fixtures

Family

2/10

Poor

23 Jun 2026

Simone

There was water settled under the tub lining in our room and we were not able to be moved to another room for 24 hours after the complaint was made. The pipes vibrate if they are running for more than 20 seconds.

Partner

8/10

Excellent

23 Jun 2026

Ginger

Great location. Hotel was clean and bed was comfy. However this hotel needs a major remodel and update. Everything in NYC is expensive so if you’re looking to save a few bucks and don’t mind an outdated hotel this was good and I’d stay again for the location itself.

Partner

8/10

Excellent

23 Jun 2026

Jonathan

Under renovations.

8/10

Excellent

22 Jun 2026

VANESSA

Fair stay. Upgrading needs

Friends_and_family Family

2/10

Poor

22 Jun 2026

Trae Donnelle

Unfortunately, I cannot recommend staying at this hotel...

Lets start with the positives, good location & lobby was very nice!
Sadly - that's all there is in that positive side...
- Room dirty/dusty, from construction - like it was not ready for occupancy just yet. Walls looked dirty but it was just a bunch of touch up paint, the baseboards were all chipped, bathroom door frame had big chunks of it chipped away - all in a \"renovated premium\" room. Bathroom door looked like it had not been wiped down in awhile.
- A/C was broken
- Room stunk of stale smoke - an industrial \"humidifier\" like machine was just there in the room. Assumedly to suck up the smell - but was not on & the no a/c exasperated it all.
- Complained to front desk 3 times over several hours before it was finally fixed.
It was so bad - we inquired about canceling the remainder of our stay & changing hotels - they told us \"you used a 3rd party (Expedia)- you will have to deal with them - you are free to leave if you want\".

Non deal breakers but maybe to some -
- Noisy (not expected city noise - hallway noise - could hear everything)
- 2 out of the 4 elevators were down - so it took forever to go up & down each time
- Only 1 side of the bed had outlets
- If you turned off the overhead light - you could not use the lamps - so it was all or nothing

There are too many other comparable hotels nearby to stay here - maybe when construction is fully complete it will be a different story.

Family

4/10

Poor

21 Jun 2026

mithie

Location is convenient. Poor customer service. Check in check out takes a long time. The people at the desk are not very helpful or do not know the system well. Rooms are small, not updated. Old furniture that is worn out, peeling paint. Old carpets. Small bathroom that needs serious renovation. Poor water flow, toilets not flushing properly. My worst stay ever in NYC. For $300/ night this was a terrible place to stay. Small coffee maker with paper cups is the only amenity provided. Motels are better than this place.

Family

2/10

Poor

21 Jun 2026

Aliasgar Masud

1) very old property room, and common areas both
2) the bathtub drain used to backflow because it was clogged
3) the AC thermostat installed is for show, it does not work, the maintenance staff had to come and turn the AC unit off after opening its cover and had to be recalled to turn it back on.
4) extra mattresses not available.
5) fitness center was not available

Family_with_children

6/10

Pleasant

21 Jun 2026

David

PThe Hotel not only charge

6/10

Pleasant

21 Jun 2026

Theresa

We got a room that was not already renovated. It was old and pretty decrepit. The air conditioner barely worked. I don't think you get the good rooms through Expedia. The rest of the hotel looked nice though. The staff were great and brought us up a fan and a refrigerator so that was nice. Located in a great part of town close to everything.

Family_with_children

6/10

Pleasant

21 Jun 2026

Rezil

We had a mixed experience at this hotel. The staff were really nice, friendly, and accommodating, which we really appreciated. However, the room needs updating, there weren’t enough outlets for charging, the lamps between the beds didn’t work, and although the clock was functional, its outlet also didn’t work. The bathroom tiles had cracks, and the room, in general, felt a bit worn out. The hallway carpet also needs to be replaced. That said, the first-floor lobby was really nice and presentable.

Friends_and_family Family

4/10

Poor

20 Jun 2026

Cynthia

First of all, the hotel looked NOTHING like the pictures I booked from. Looked like a totally different hotel! The thermostat was not connected to the heating/cooling system, therefore you had to contact the maintenance people every time you wanted to adjust the temperature, we finally gave up and just lived in a very cold room. It was a very old room where the bathtub was worn down, lamps with no switches and one of the beds made lots of noise. Also, the wallpaper was coming off the walls and the curtains were very old and falling apart. I chose this hotel because my granddaughter needed to work out everyday, but there was no fitness center as advertised. NYC did not disappoint, but the hotel was a 2 star at best, would not recommend for the price we paid!

Family

2/10

Poor

20 Jun 2026

Kelvin

The lobby was very nice but the rooms were awful. I requested my room changed upon arriving because of holes in the walls.The rooms looked a motel 6 type interior if that's what you like, that was not what I thought I was confirming. I would NEVER go back to that property. Deceptive on their breakfast was not how it was advertised.

Self

2/10

Poor

19 Jun 2026

Ricardo

Horrible experience

Family_with_children

2/10

Poor

19 Jun 2026

Kathy

Have pictures of carpet pull up wallpaper coming off bathroom grungy dirty tiles broken. This was not a four star as orbit claimed it was a one star. Don’t stay there only two elevators out of six were working. Don’t stay there.

2/10

Poor

19 Jun 2026

Vivian Damaris

The room was awful, no ac, called the help, sent a 'texhnician' that touched a thing in the wall and said it's ok, no ac all night, no sleep, breakfast is a pastrie and orange, coffee or juice , floors with old dirty, nasty carpet stayed at 709, bathroom fixtures broken...etc

Family

10/10

Exceptional

19 Jun 2026

vishal

We enjoyed a lot. We heard lot of reviews and comments but this is the best property you can have in time square

Family_with_children

8/10

Excellent

19 Jun 2026

Teri

The hotel staff was great. There was construction and no restaurant so that was a little inconvenient but understandable. The sink in the bathroom of one of the rooms we were in was leaking. Otherwise it was a great stay.

Family_with_children

10/10

Exceptional

19 Jun 2026

Monica

We had a wonderful stay at The Manhattan for our girls trip. The location is perfect with quick access to food, bars, souvenirs & Times Square. The staff is super friendly & helpful. Beds are comfy. The room was sparsely decorated but had all of the essentials for a good stay. My only critique is that there was no mini-fridge in the room. Who goes to NYC to stay in the room anyway?

Friends_and_family Friends

8/10

Excellent

19 Jun 2026

Chloe

My friend and I were put on the tenth floor, which we were not aware that part of the hotel had been renovated and updated, but our floor had not. No big deal, some things were old looking, paint chipping, etc. However, there was mold on the ceiling in the bathroom, and we had a huge cockroach in our bathroom the first night. We complained to the front desk and the manager was so helpful so he ended up upgrading us to a recently renovated room. If you’re able to stay on the upper floors, then I highly recommend, but if you’re on the lower floors I feel like they are way over priced for what you’re getting (aside from the cockroach 😂) all things considered the staff was extremely helpful and was accommodating because of the situation which we very much appreciated! Location is good, if you’re there as a tourist and want to be close to everything then this is a good spot to stay in for sure!

Friends

6/10

Pleasant

17 Jun 2026

Erik

This hotel has a good location and is good enough. I was advised by a colleague who arrived before me to ask for a room upgrade ($100). The hotel is under construction, and apparently the lower floors are rough.

My room was clean, but reeked of cigarette smoke. The thermostat was finicky, so either blowing cold or off and would not turn on.

There are no amenities. No gym, no cafe. There is expensive, cheap coffee in the lobby. They call this a grab-and-go breakfast.

Maybe my expectation was too high for the price paid.

It was fine, but for the price, you can probably find something better.

Business

2/10

Poor

16 Jun 2026

Alma

I like the lobby. Breakfast is no good. They just give you 1 croissant , bottled water, coffee that’s it. No small fridge inside the room, no microwave..

Friends

6/10

Pleasant

16 Jun 2026

Alejandro

The room was clean and beds where comfortable. But the AC sucks ass. You can't control it with the thermostat and it's barely blowing cold air. We paid for breakfast and never received our breakfast. But other than that everything else was fine

Friends

8/10

Excellent

16 Jun 2026

Joanne

Be Careful When booking !! Make sure you ask for a remodeled room, and insist on it. They are in the process of totally remodeling the hotel, but appafently less than half done.
I was first put in 734. The bed was fine but the room was dismal and shabby. Grubby carpet, battered furniture, musty smelling. Broken lampshade. Nasty old tub. The shower rod sagged down in the middle. The whole shower curtain just slid to the middle of the rod, and let all the water out on the floor. The front desk staff had no argument about this. They moved me to 1906 when it became available the next day. That was bright and lovely and all new furniture, hard surface floor etc.

Self

10/10

Exceptional

16 Jun 2026

Gerardo

Some

4/10

Poor

16 Jun 2026

Cheryl

Before booking you need to know the entire place is under a remodel. They didn't disclose this when we booked. The lobby, lobby bathrooms and some of the upper floors are beautiful. The lobby has some wonderful scent which, we would have appreciated in our room. But, below floor 17 is atrocious. We were on floor 10. The carpet was old, dirty and needed stretching. The light cover over the elevator was missing. All of the walls had no art, except one piece when you got out of the elevator. The walls are dirty. In the room the beds were clean but the toilet kept running so we had to take the lid off to make it stop and the inside of the tank was disgusting. It's hard to see out of the windows because they're either dirty or stained. We couldn't control the AC, sometimes is came on and other times it didn't. They put a bathtub liner in the tub. (One of those quick-fix jobs) When you took a shower it would blow up under your feet, making it feel like you were going to slip and fall down. And the worst-the wifi is spotty throughout the entire property. We had some family staying on floor 20. On that floor you get out of the elevator to chandeliers, beautiful wallpaper and new carpet. Why were we charged the same for such an inferior room? Also, why wasn't this disclosed to us when we booked? Shame on you Manhattan Hotel!

Family

6/10

Pleasant

16 Jun 2026

James

Staff were nice

Family

4/10

Poor

15 Jun 2026

Raul

BEWARE READ THE REVIEWS!!! Scroll through ALL the pics. The pics posted are not the actual pics of the room. Beds are full size, room is very small. Out dated with water damage throughout the bathroom probably because there is no ventilation. Elevator light was broken. Other guests were also catfished by photos. The card had to be reprogrammed twice. If booking through a 3rd party site the is an additional $250 fee when you check in.

Family_with_children

8/10

Excellent

15 Jun 2026

Richard

Room was clean, good view halfway up the building. Grab and go breakfast was handy. Ideal location. Air conditioning was okay.

Self

10/10

Exceptional

14 Jun 2026

Andrea

El hotel está cerca de Times Square y es de fácil acceso pero es muy viejo y huele mal todo el día.

Family_with_children

10/10

Exceptional

14 Jun 2026

Robert

Service staff was excellent. Location is excellent. Highly Recommend.

Partner

2/10

Poor

14 Jun 2026

Julia

Reserve this hotel because the Expedia report was so much better than this hotel across the street. What a big mistake when we arrived.
We were told that we had a standard room 1009
I reserved it through Expedia and I was told at the front desk upon arrival that because I reserved it on the third party platform I was not eligible for the upgrade, which was for the rooms that were not being renovated, which were the modern rooms 17 and above
Our room 1009 was dirty bed lumpy very uncomfortable. The air conditioning was on blast and he deafening noise. Went back downstairs and told them this room is unacceptable to us. They told us that they can upgrade us to a room for $600 a night we declined and they said because it was reserved through third-party meeting you Expedia they could not help us.
They did have a repairman come out and try to fix the loud blasting noise from the air conditioner and they said it was the pump and they would put it in for a work order the next day. We never heard anything since it was 92° in the city for three days we were there no air air-conditioning. The TV didn’t work. The beds were old and uncomfortable
We had to pay an extra $150 for hotel expenses upon discharge. I asked them what they were and they said it was use of the Internet, which we could not get the TV to work o… and it was for the health club which there wasn’t any because they were under construction this place is terrible
DO NOT GO HERE

Family

4/10

Poor

14 Jun 2026

Shane

Even though I called before making reservations and got re-assured they had a pool and it would be operational the boys couldn't swim due to maintenance. The room was spacious with a decent view and pretty clean except for the bathroom! The shower and toilet was absolutely disgusting! Sasquatch must've been the previous guest judging by the smell and amount of pubes in the floor and around the drain and rim of the toilet! The toilet was also plugged and wouldn't flush. The TV remote was broken along with the AC. When I picked up the phone to call the front desk, you guessed it. Broken!! When I inquired about possibly getting a room with working appliances and entertainment I was informed I'd already received an upgrade from my previous room and was told there weren't anymore rooms available! To end this long story. When it's costing

4/10

Poor

14 Jun 2026

Marc

The pictures online are an outright lie. Not even the same colors. Loose, filthy carpet, old spring mattresses, a lamp to light the entire room, and an HVAC system that maintained a consistent 80%+ humidity level in the room.

We picked this for the great location and seemingly decent rooms. Will absolutely pick a different hotel next time.

Family_with_children

10/10

Exceptional

14 Jun 2026

Charles

It was amazing! I loved my stay!

Self

8/10

Excellent

13 Jun 2026

Patricia

Breakfast was good

Partner

6/10

Pleasant

13 Jun 2026

Steven

This hotel is being modernized/refreshed as a Crowne Plaza. However, the hallways and rooms are many years overdue to be refreshed. Furniture is pretty skinned up, carpet it worn, bathtub has scratches, etc. The location is great and the price isn't bad considering what the same rooms would cost of they were up to current standards.

Friends_and_family Friends

6/10

Pleasant

13 Jun 2026

Cynthia

Was not happy when we got into our room as I booked for 2 double beds and had only one bed. I was able to change rooms the next day but we had to pack up and check out and wait until after 4 pm to check back in again. It is very dated. They are renovating so you have to be sure and get an updated room with no mildew in the bathroom. It is very close to a lot of the excursions we wanted to see and the Hop on, Hop off bus. The windows were very dirty so I tried to clean a small area so we could see clearly. All in all it was a fair hotel to stay in.

Family

10/10

Exceptional

13 Jun 2026

Phanor

Hotel under renovation app don’t show up, just at the moment the checking in the reception, we don’t see any effect Saturday to Sunday but is more better if the information go right in advance to the costumer. We understand at the moment the make reservations. Avoid surprises!! Suggestions.

Family

4/10

Poor

12 Jun 2026

Kevin

Took about 20 minutes waiting in a short line to check in. Seemed to have some booking issues to resolve for some guests that were clearly not too happy.

Friends_and_family Family

8/10

Excellent

12 Jun 2026

Thomas

My favorite part of this hotel was how convenient it was to everything. My view was amazing in my room. AC wasn’t at its best but I survived.

Self

10/10

Exceptional

12 Jun 2026

Gracita

Like location close to time square and other places. Did not like breakfast was grab and go cold bagels or pastry. Nothing hot was available.

Family_with_children

8/10

Excellent

11 Jun 2026

Adrienne

Air conditioning was not working so that was not planned it was humid, the room was good space and they kept the hotel clean, the location is right in Times Square as advertised. Their “breakfast” is a drink and pastry grab and go, I wouldn’t pay for that but to each their own
The staff was great with me
I stayed 10days for a work trip

Self

6/10

Pleasant

10 Jun 2026

Edwin

Excellent location, nice lobby but horrible rooms. Lack of paint, maintenance, old rooms and dirty carpets. We spent 4 nights and the hotel charged us $200.00 hotel fee ( they said that is an internal fee that ea ho hotel imposed in Manhattan)

Family_with_children

10/10

Exceptional

10 Jun 2026

norris

The first room I was in was a little bit outdated but they accommodated me with no charge to a higher floor and the room was amazing.

Self

2/10

Poor

10 Jun 2026

Damon

The place was filthy. Paint was peeling from the ceiling. We did not have the ability to cut off the AC which was on full blast and the room was freezing. Maintanance didn’t know how to cut it off. When I requested 2 blankets only one was provided. I was extremely unhappy with this hotel.

Partner

8/10

Excellent

10 Jun 2026

Melissa

We had to check in early on the day we arrived and the room wasn’t what we expected. We stayed there before in 2022 and the room was way better.

Family

6/10

Pleasant

09 Jun 2026

Mayra R.

The location is great, but the experience was a letdown.
While the hotel's location is excellent and convenient, our stay was quite disappointing overall.
The Room: Although it was clean, the carpet was an absolute disaster and desperately needs to be replaced or deeply clean.
The Staff: The customer service was lacking. One lady in particular was incredibly antipathetic and dismissive. It honestly felt as though helping guests was a painful chore for her.
The Breakfast: We skipped the breakfast entirely. It’s just a basic \"to-go\" option, and the quality of the offer is definitely not worth it.
I wouldn't recommend this option if you are looking for comfortable amenities and welcoming. But the location it’s the best.

Partner

8/10

Excellent

09 Jun 2026

Mirelys

Room was clean, the hotel staff are very friendly and attendant. My only concerns is that the conditions of the room hotel are not that expected, specially in the high floor.

Partner

4/10

Poor

08 Jun 2026

Wanda

There was no refrigerator or microwave in the room. What breakfast?--none Grout around the tub and shower was orange and mildewy.
Maid service was good.

Friends

8/10

Excellent

08 Jun 2026

Mikhail

Breakfast is not up to 4 star hotel. this option shall be eliminated or become much better than it's now.

Partner

10/10

Exceptional

08 Jun 2026

Vishal

No Airport Shuttle service and No Breakfast was included

Family_with_children

6/10

Pleasant

08 Jun 2026

angelita

Older hotel, the bathrooms have not been updated. The bedrooms are run down. Mattress was just ok. Sheets were clean and cleaning staff were wonderful. Had a good price for staying there. Good location.

Friends

4/10

Poor

08 Jun 2026

Sarah

Location was awesome. Super close to everything. Bed was very old and worn. No support and felt like it was gonna break. No little fridge. No way to have a cold drink or save leftovers. No table to sit at to eat with your person. Cable tv. But a lot of channels didn’t work. Loud. You can hear every door. All the voices. Everyone was very nice and helpful but I wouldn’t stay again.

Partner

2/10

Poor

07 Jun 2026

FNU

Upon arrival, I discovered that the air conditioning in my room was not working. After contacting the staff, I was informed that the air conditioning had been intentionally turned off and could not be enabled for individual rooms, as it is centrally controlled for the entire hotel. I find this extremely disappointing, particularly because this critical limitation was not disclosed at the time of booking.

Despite being advised to open the windows and later being provided with a fan, the room remained unbearably hot and uncomfortable. These measures were clearly inadequate and fell far below what is expected from a premium room. It is unacceptable that such a basic amenity was knowingly unavailable without prior notice.

Partner

8/10

Excellent

07 Jun 2026

Kyiell

Very nice, pool was not working! All the ice machines weren’t working as well

2/10

Poor

07 Jun 2026

Shakir

The room was in terrible shape. The bathtub was broken and the mattress was old and lumpy. Definitely needs upgrades

Self

10/10

Exceptional

06 Jun 2026

Miguel

Staff was incredibly helpful, rooms were very clean as well as amenities were great , I’ll definitely will be coming back with my wife

Partner

2/10

Poor

06 Jun 2026

Juan Carlito

I never leave bad reviews, but unfortunately, this one feels warranted, especially when spending this kind of money on a hotel. Looking back, I honestly wish I had paid a little more to stay somewhere else.

This was one of the most uncomfortable hotel stays I’ve had. The room and hallways felt extremely outdated, dusty, and poorly maintained. The bathroom was also in very rough condition and did not feel clean or inviting.

There were areas of the wall that looked damaged, stained, patched over, or peeling, and the overall condition of the room gave the impression that the building has not been properly updated in a long time. The hallway also felt very dated and honestly a bit creepy, especially with visible maintenance issues and open wall areas. There was a smoke detector that was removed and wires were just hanging from it (looked like a horror movie room).

I want to be clear that I don’t blame the housekeeping staff. This felt more like a larger building/ownership issue than a cleaning issue. The room itself seemed beyond what housekeeping could reasonably fix. It needs serious renovation and attention.

For the price and location, I was expecting something basic, but at least clean, comfortable, and well maintained. Unfortunately, this stay did not meet that standard, and I would not choose to stay here again unless the rooms are renovated. I wish I was able to get a refund on my money but unfortunately there was a non cancellation stipulation.

Self

10/10

Exceptional

06 Jun 2026

Keith

Check in process

Self

2/10

Poor

05 Jun 2026

Raymond

Run down horrendous room. The batteries were dead on the room telephone as well as the thermostat on the wall. Mildew stains around the tub. Uncomfortable bed.

4/10

Poor

05 Jun 2026

Julian Craig

Whilst the website makes clear it's undergoing refurbishment there's nothing that clearly defines the impact we stayed in a room I believed had been renovated on floor 21 however the room certainly didn't look freshly decorated, the blind only went up and down halfway and the air con whilst cook made a horrible noise all night long and constantly sounded like dripping water. Then to top it all every morning we're woken at 7 but the sound of workmen upstairs drilling banging and crashing.

Partner

2/10

Poor

05 Jun 2026

Brenda

Poor lighting, no fridge

Partner

10/10

Exceptional

05 Jun 2026

Guadalupe

Amazing staff and great property! Conveniently located!

Friends_and_family Family

4/10

Poor

05 Jun 2026

The staff was nice and helpful. I was safe and out of the elements. The bed was comfortable. The subway can be heard under the hotel throughout the night; I was on the 11th floor and might as well have been in the subway with just a wall between me and the train. The walls are paper thin so I heard 100% of everything my neighbors were saying and doing, and they were up all night. The neighboring doors slam so loud that it shakes the room... all night. The bathrooms were pretty bad, was very glad to have worn disposable slippers. The lamp was mangled, inside fixture falling apart, incandescent bulb on on side, flopped over, and a fluorescent twisty bulb on the other side. One of the lamps in the room didn't have a working on/off switch so it just stayed on all night. This is the first and last stay at this property.

2/10

Poor

04 Jun 2026

Olivia

It looks like they pulled a few of the hotel floors and rooms out of the sunken titanic and decided to start selling it. Floors were overly stained, outlets didn’t work, shower was stained, room was musty, paid near 300 a night for a room my closet is bigger than. The furniture and appliances were from the 80s. Nothing felt clean even though they said it was clean. There was dust in random places. Dirt in random places. Everything was painted over so poorly and just old and disgusting. If you go up to the highest floor, it looks like a mansion. they pick and choose which room that you get and what you pay for with a measly hundred dollars more you will get a room that’s SLIGHTLY better but still I don’t know how this hotel feels okay selling a room that looks as bad as mine did. I will be getting a refund. It was so bad that I had to go to the downstairs bathroom to get ready because of mine was not livable. It was not clean. Nothing worked not even the shower.

Friends

8/10

Excellent

04 Jun 2026

Sandra L

Customer service and all the staff were very helpful.

Family_with_children

4/10

Poor

04 Jun 2026

Jeff

Pictures are very deceptive - was one of the saddest looking rooms I have stayed in New York - dated, paint peeling, water stains, old carpet.

The showers floor felt like you were walking on a wave pool - I don’t know how to describe it.

Hopefully this is going through a massive renovation because this was a poor value for the money.

Business

4/10

Poor

04 Jun 2026

JUAN

The hotel hallways are dirty and poorly maintained, and the elevator signs are damaged and neglected. While the staff makes an effort to keep the rooms in good condition, the common areas do not receive the same level of attention. This is a hotel that seems to live on its past reputation and largely markets itself based on its central location rather than the current quality of its facilities.

Business

8/10

Excellent

04 Jun 2026

Patricia

The staff was wonderful!; the hotel is in a prime location right in the middle of Times Square, so you couldn't ask for more. Our double room was a good size, with comfortable bed, but the room walls are thin, and if you have a noisy neighbor, as we did, it's a bit of a nuisance. I understand it's an old building, but there are minor things that can be done to make sure the property doesn't look run-down, for instance, the bathroom had peeling paint on the ceiling and mold stains on the bathtub walls, and that could have been fixed easily. Breakfast consists of a kiosk with limited options, where you order through a window. Still, I would stay at the Manhattan again, only not include the breakfast package.

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Job

Great venue that we have used time and time again.

Partner

2/10

Poor

03 Jun 2026

Linda

Room was tiny old, rusty 2 lamps didn’t work, bathroom was chipped bed creaked and hallways were old and just plain creepy

Friends_and_family Friends

2/10

Poor

02 Jun 2026

Aina

Old

Partner

4/10

Poor

02 Jun 2026

Cheryl

The hotel is in an excellent location and the front desk staff, porters, etc were amazing. Unfortunately, the website is showing the hotel will be or is in the process of being renovated to a Crowne Plaza. I generally do not leave reviews, and have never left a poor one, but the rooms are in extremely poor repair. Obviously no effort is being made until the complete reno. Rusty sink, yucky bathtub with the ceiling in shambles because no fan in bathroom, rugs dirty and do not look vaccumed, furniture old and scraped up, and no plugs by bed or desk! Even photo on wall, is hanging down inside the class, bathroom mirror cracked and light fixure hanging crooked. Would never step in bare feet here. So that’s where it stands in the meantime, but I’m sure will be amazing once renovated!

Self

4/10

Poor

01 Jun 2026

Abdul

Location is better

Family_with_children

10/10

Exceptional

31 May 2026

Robert

This is a GREAT LOCATION! Very convenient and quick service. The employees were just lovely and the service was excellent. The property (rooms) were functional and clean but could use some updating. The were no USB receptacles so bring your own adapters. The air conditioning system was rather \"antique\" but effective. The shower and bathroom itself was very nice - strong water pressure. The \"grab and go\" breakfast was a pastry, a beverage, and a fruit (apple or orange). Simple but effective. I would definitely stay there again especially since the price was excellent considering the location. Great for the families who want to spend a weekend in NYC so see the sites.

Partner

10/10

Exceptional

31 May 2026

Jose

Excelente recomendación

Partner

2/10

Poor

29 May 2026

Leroy

Couldn’t get into room the first two times they tried to give me a card. And the third try the keycard worked one time but when I stepped out and try to get back in it didn’t work again. Staff just kept giving me cards that didn’t worked. Overheard this happen to a couple of other customers who was trying for the sixth time. The hotel room was dingy and dirty and the staff was rude.

Self

10/10

Exceptional

29 May 2026

Eric

Everything was awesome

2/10

Poor

27 May 2026

Maryellen

First the hallway rug on the 12th floor was disgustingly dirty. Our room had a broken bed so that when you sat on it you were practically on the floor. The tub in the bathroom did not drain. When you took a shower you were standing in a foot of water. The room rug was dirty and I was afraid to walk on it without shoes. Free breakfast was a joke. You were allowed one drink, one fruit and one breakfast item. The woman handing out the breakfasts was unfriendly and seemed annoyed.
One bright spot however was the lovely doorman. He was the most helpful and very kind. He answered all our questions.

Friends

4/10

Poor

26 May 2026

Jakia

Old room. Nothing like the pictures

Friends_and_family Friends

2/10

Poor

26 May 2026

Georgina

The service was terrible. The staff the management. My AC was not working. They sent me away and said they would not charge me and would let me cancel the reservation and to just go somewhere else because they could not accommodate me when the AC wasn’t working. it was a nightmare never again what I stay here

Family_with_children

2/10

Poor

25 May 2026

Maria de L

I don’t recommend this hotel at all. The bed had a hole in the middle. The air conditioning wasn’t working. They had to open the window so the fresh air could enter.

I included and paid for breakfast and there were just coffee, yogurt and pastries to go.

The only thing good was the location of the hotel.

Family_with_children

10/10

Exceptional

25 May 2026

Bogdan

Clean room, staff very nice

2/10

Poor

25 May 2026

Roger

La relación precio y calidad están totalmente distorsionada y el servicio de la recepcionista que nos atendió fue muy descortes

Friends_and_family Family

10/10

Exceptional

24 May 2026

Lilliam

Nice location hotel

Family_with_children

8/10

Excellent

24 May 2026

Ryan

Under construction in some parts but still amazing stay will return.

4/10

Poor

24 May 2026

Nancy

the only nice thing we have to say is the location was good. the Hotel is NOT a 4 star hotel. It is dirty and poorly maintained. Our first room had chewing gum in the carpet. We switched to another room and the bathtub did not drain and the tub was not anchored property. This is an accident waiting to happen. We had to hold onto the rail as the tub floor moved. The wallways need paint and carpet. The breakfast was ridiculous as we told only one cup of coffee per person.

Partner

2/10

Poor

24 May 2026

Alain

My A/C wasn't working when I checked in. I immediately notified the staff. The lady told me she was sending an engineer to look at it. The guy never came. I spent the whole day outside of the hotel because even the lobby was not cool enough. The temp that day was 89 . At 1am I went to the reception again to complain about the A/C. They sent a tech after 5 minutes who came in and checked the A/C and said it's dead. I went downstairs to be put in another room. The guy at the reception made the changes and was waiting for the Manager to override my reservation. The manager saw me standing there, even that he was notified he didn't seem to take it as an emergency . So I spent 45 minutes for the manager to finally override the change. The second room A/C was not in very good condition, I left my room and spent my whole night at a bar few blocks away from the hotel with a great A/C system. There was mold around some tiles in the bathroom. The faucet was making a loud sound when turning the water on. Breakfast was ridiculous. Very poor experience. I will not come back to this hotel even if they are the Lowest price in town.

Self

6/10

Pleasant

23 May 2026

ROBERT

It was ok. Good location

Partner

4/10

Poor

23 May 2026

Luis

The room is outdated and bathroom was leaking all night. The tub floor feels like you are surfing due to water getting under the floor. I went to NY for work at the Convention Center as a carpenter, using regular work clothes and needed some help from front desk and was mistreated and biased. Not the greatest feeling being discriminated because of my accent and my clothes.

Self

6/10

Pleasant

23 May 2026

Carl

The hotel is ok- well located in midtown, and the staff was helpful and friendly. Lobby is new, modern and pleasant. However, the hallways to the rooms are dingy and tattered. Puckered ripped carpet and sagging wallpaper.

The room itself was fine- nothing special but really ok. Old fashioned in style but ça va. However, the bathroom was a mess. Like an old hospital bathroom from 1982. Everything worked ok, but it was a cheap sloppy build. And the shower anti-slip mat was absolutely gross- with some icky black fungus hiding below.

Some guests complained that the AC was out. Luckily ours was ok.

For 2 nights it was manageable, and not a terrible price for NYC, but the place needs a serious facelift and some hefty TLC. I would not stay there again.

Friends

2/10

Poor

22 May 2026

Jeremy

Old, outdated, false advertising. No gym or restaurant on site. Highly highly don’t recommend.

Self