The Moderne Hotel

United States , New York Area - NY
NEW YORK, 243 W 55th St, 8
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100 reviews shown

8/10

Excellent

19 Mar 2026

Helen

Perfect location, really warm welcome and friendly staff. Clean room. Breakfast was a little disappointing.

Friends_and_family Friends

10/10

Exceptional

19 Mar 2026

Booshan

Great property at good price

6/10

Pleasant

18 Mar 2026

REINER

I was informed as I arrived in NY at 9:30 am the day of my reservation that the hotel wasn't able to accommodate me and transferred me to another hotel. The stay at the Ameritania Hotel was ok. Nothing great but the point is that I didn't get to stay at the hotel I booked. I booked this hotel because it was walking distance to the venue I was attending that evening. Now I had to take an Uber to get to and from my venue. Not appreciated.

Self

4/10

Poor

18 Mar 2026

nakeia

Hello I wanted to make sure I left a review on my recent stay

An 8.5 on Expedia really That is very hard to believe because no

Check in was actually nice The front desk representative and the bellman were both very kind and welcoming That was honestly the only good part

Once we got upstairs and opened the door we were in shock The room was extremely small I did not understand how me and my husband were supposed to stay there comfortably for four days I immediately called downstairs to ask for another room or even an upgrade and I was willing to pay I was told they were sold out and there was nothing that could be done

Later my husband went downstairs and was told about a sister hotel with a gym He went the next day and found out they had bigger rooms I asked if we could move over there and was told yes but I would need to speak to a supervisor

The next day I spoke to the supervisor and it was a complete disappointment I said good morning and she did not greet me back she just said how can I help you As I started explaining how uncomfortable we were she cut me off and said there is nothing we can do No apology no understanding no effort The call lasted maybe 30 seconds and it felt like she did not even try

The room did not even have a real window it was just bricks which made it even worse When I mentioned that she again said there is nothing we can do

I was so frustrated I ended up crying to my husband asking if we could just leave and go somewhere else He told me we w

Friends

8/10

Excellent

17 Mar 2026

Bertrand

Breakfast was empty when I came this morning

Self

10/10

Exceptional

17 Mar 2026

Michele

The staff was excellent and it was conveniently located to walk to areas in the city with teenagers.

10/10

Exceptional

16 Mar 2026

Lisa

Very nice boutique hotel in the heart of Times Square. So convenient. Quiet. Wonderful staff. Easy check in and check out.

Partner

10/10

Exceptional

14 Mar 2026

Melissa

Great location, comfortable bed, affordable parking next door. I would stay again!

10/10

Exceptional

13 Mar 2026

Matthew

Everything was wonderful! Check in and check out was a breeze. Room wasn’t quite ready yet when we arrived at 11am (which was expected) but they happily stored our luggage for us while we went out. Front desk staff and security were both welcoming and pleasant every time we entered or exited the hotel. Can’t beat the location for pretty much anything in midtown. Parking is next door and was quick and easy. Will definitely stay here again next time in NYC.

8/10

Excellent

13 Mar 2026

Thomas

Excellent location, extremely quiet. Very nice staff.

10/10

Exceptional

12 Mar 2026

Aleksey

Great location, friendly staff, and nice clean rooms.

6/10

Pleasant

09 Mar 2026

Theresa

Front desk staff friendly and great location to shopping and restaurants
We stayed the 1st weekend of March and the room was extremely hot even with windows open and temperature turned as low as it could go

Partner

10/10

Exceptional

05 Mar 2026

Yongjun

All staffs were so kind and trued to help us all time. Specifically Jerry was so kind and helped us a lot! I appreciate all of them🙏

10/10

Exceptional

05 Mar 2026

Shelley

Not a single complaint. Room was clean & larger than expected (love the brand of bathroom products they supply); excellent location on a low traffic street & 5 minute walk to all subway lines; staff was engaging helpful and friendly. I simply cannot recommend this hotel high enough!

10/10

Exceptional

03 Mar 2026

Daysha

The staff is fantastic! Rooms were nice bigger than expected considering it’s NY

10/10

Exceptional

01 Mar 2026

Lisa

Super Friendly, helpful and efficient staff. Cool room and convenient for our plans!

Partner

10/10

Exceptional

27 Feb 2026

Silvana

Localização muito boa! Limpeza, atençao tudo muito organizado! Retornaremos com certeza

Partner

6/10

Pleasant

22 Feb 2026

Anath

Rooms are tiny. Lobby is tiny. Grab N Go lounge coffee machine out of milk so only black coffee available. Staff was not able to help. Grab N Go pastries were good but not enough to last the 3- hour window.

Family

6/10

Pleasant

22 Feb 2026

Pamela

Positive first. Jerry was awesome and super friendly. Front desk was great and quick service when we needed more towels etc. Location was excellent and room was quiet.

Now the negative. Room had dirty carpet and bed was not comfy. Bedframe was very worn and the mattress had a stain and was full of dry skin. It was covered by a thin sheet ( no mattress cover) and no top sheet just a duvet. Room was very hot and no air conditioning. We were sweating even though the heat was completely off.
Complimentary grab and go was a nice idea but out of pastries by 8:30 am when it was supposed to be 7-10.
Overall I would rate the hotel 6/10

Family

8/10

Excellent

22 Feb 2026

NEIL

Clean. Convenient. Nice staff. The steam heating pipes did make some noise. Price was reasonable.

Self

10/10

Exceptional

14 Feb 2026

Heidi

Even though the room were smaller, were clean and sufficient. The positive was the location we were close to everything and we were able to walk to restaurants, subway etc. I want to just say that the staff was amazing and they made us stay pleasant.

Leisure Partner

10/10

Exceptional

10 Feb 2026

Andrew

I think this was a good choice for the price. I especially liked the bathroom - it was much cleaner and more modern than expected.

I liked getting free waters, but I would prefer that they have a water bottle refill station or something, to avoid plastic waste.

Business

10/10

Exceptional

09 Feb 2026

Maria florencia

Beautiful stay there. Good ubication. Near times squares

Friends_and_family Family

8/10

Excellent

07 Feb 2026

Gisselle

Room was clean and the staff was really friendly. I had a special accommodation and the staff was able to fulfill them. I appreciated their help and definitely will be back!

Leisure Family

6/10

Pleasant

07 Feb 2026

Michael

Room and hotel look nice. Very clean and a friendly staff. But it is extremely noisy. Doors slamming constantly. And to use the TV you have to put in your personal account info. And last the Air/heater in my room would not go below 75 degrees. I had to turn it off to sleep.

Self

10/10

Exceptional

06 Feb 2026

Donna E

This small boutique hotel is a perfect place to stay while visiting New York city. The staff were personable and helpful. The hotel provides easy access to the theater district, yet it is far enough away from the traffic noise on Broadway that you can get a good night's sleep.

I really appreciated the lounge on the 2nd floor with coffee and tea that is available all day and the pastries that arrived for breakfast.

Leisure Self

4/10

Poor

06 Feb 2026

Elena

Room was very dark at the bottom floor. We clearly hear voices form the reception area and from some working area which was disturbing. The heating system was switching all and off loudly - we didn't get much sleep. The coffee in so called \"lounge\" is below bad quality.
Robes in a room are strangely out of place paired with only plastic glasses. Front desk got is real glasses after I complained

Partner

10/10

Exceptional

05 Feb 2026

Alberto

Great

Leisure Family

8/10

Excellent

03 Feb 2026

Linda

Nice staff, good location. Construction next door was loud and started early. \"Breakfast\" was pastries and slow

8/10

Excellent

02 Feb 2026

Elizabeth

We had the best nights sleep here! The room was quiet, dark and the bed and pillows were comfy. The heat unit was quiet and kept us warm!

The one thing that would make our stay excellent is improving time it takes for the shower water to heat up!

Leisure Partner

10/10

Exceptional

01 Feb 2026

Cristine

Polite staff, clean rooms, great location, convenient parking.

Leisure Family

10/10

Exceptional

31 Jan 2026

Holly

So cute great location clean and great service!

Business_and_leisure Family

10/10

Exceptional

30 Jan 2026

Alexandra

Clean, waters and chocolates for free(?), spacious, great bed, great decor.

10/10

Exceptional

29 Jan 2026

Glenn

Friendly staff, clean, location great for price

Partner

10/10

Exceptional

24 Jan 2026

Maria

The staff is fantastic. The guys at the front desk were so nice and helpful! The room small but clean. No complaints. I probably wouldn't stay there on a long vacation but I will come back again for a night or two.

Friends_and_family Friends

10/10

Exceptional

22 Jan 2026

John

Great hotel and staff! Rooms are nice and large for the price. Hospitality room is nice and drinks available all the time with a big TV to watch. Have stayed here twice and will again.

Leisure Family

2/10

Poor

21 Jan 2026

Annie

The room was freezing and has an air conditioner vent attached to the window through which cold air was blowing constantly. I could hear the wind whistling through it and it was blaring on and off all night to combat the cold winter weather. The main heating unit was not working at all. The TV wasn’t working and the “engineer” who came up to try and fix it and the first person I spoke with at the desk said it should be working. After he clearly couldn’t fix it someone from the front desk called and said none of the TV apps were working and hadn’t been for over 2 years. Because the TVs were not connected to the internet. Strange since the entire hotel has WiFi. The smoke alarm battery must have gone out because it was beeping constantly during our last morning and when I tried to call down to the front desk the receptionist couldn’t hear me even though I could hear her and she told me to come down to talk to her personally because she couldn’t hear me. Total train wreck. Definitely will not be returning and not a 4-star establishment.

Business_and_leisure

10/10

Exceptional

18 Jan 2026

Betsy

Very convenient location. Staff super helpful and friendly. Very clean. Nice coffee and pastries offered each morning and convenient parking right next door, plus reasonable prices. We really couldn’t have asked for more!

Friends_and_family Family

10/10

Exceptional

17 Jan 2026

John

Our check in was great…and they were ready for us at 12:30 am. Room was bigger than expected with a king size bed. Bed very comfortable and bathroom was very nice! We stayed on the 1st floor, so very convenient. Breakfast rolls were alittle late and not very much variety. Coffee was good and machine cool and easy to use. Will stay again!

Leisure Family

6/10

Pleasant

12 Jan 2026

Julissa

La propiedad no está mal, solo que el aire no funcionaba. Enviaron un técnico y el aire se quedó igual. Pero el hotel está cerca de todo y variedad de comida cerca. El personal excelente.

Leisure Family

8/10

Excellent

12 Jan 2026

Matthew

Great location, easy parking, well maintained property with high end decor

Leisure Partner

8/10

Excellent

12 Jan 2026

Dana

The room size was fine and it was clean. We found the accessible bathroom (which we did not request) to be a bit challenging because there was no curtain or barrier and the water from the shower splashed all over nearly everything and left the floor very wet.
There was only one nightstand so we had to move the bathroom cart and desk lamp next to the bed so that both of us could read.
Lastly, we also would have appreciated another mirror of some kind in the room—over the desk or inside the closet?

Friends_and_family Friends

10/10

Exceptional

10 Jan 2026

Jonathan

From the very beginning the staff greeted us with warm smiles and welcomed us to NYC! Throughout our time our room was clean and they always greeted as we entered and departed. It’s very close to all attractions such as Times Square and Colombus circle! Such an amazing hotel! Will be back one day! A must to stay at!!

Leisure Family

10/10

Exceptional

09 Jan 2026

Jian

Staff is very helpful and friendly. Location excellent.

Leisure Family

8/10

Excellent

09 Jan 2026

Greg

Clean cozy room. Nice lounge with good coffee.
Friendly staff.

Business_and_leisure Partner

8/10

Excellent

08 Jan 2026

Robert

Room was clean, staff were friendly, great location for a great price. Lounge did not have water/functioning coffee machine.

Leisure Partner

10/10

Exceptional

08 Jan 2026

Kadeem

Great stay, courteous staff and comfortable rooms. Also right in the heart of the action wit easy access to food and trains.

10/10

Exceptional

04 Jan 2026

Jennifer

Our stay was nice. We were allowed to check in earlier than expected, the room was nice & clean, the staff was friendly & helpful.

Leisure Family

10/10

Exceptional

31 Dec 2025

Ki Won

Clean room, friendly staffs, free breakfast, and location

Leisure Family_with_children

10/10

Exceptional

30 Dec 2025

Makiya

EXCELLENT STAY! they assisted me throughout my entire stay and made going to NYC for the first time a great experience super nice and kind staff !

Leisure Friends

8/10

Excellent

29 Dec 2025

Edward

Room was clean and staff was excellent. Parking garage next to hotel for guests.

Leisure Partner

10/10

Exceptional

28 Dec 2025

Luda

Yes

10/10

Exceptional

28 Dec 2025

James

Moderne Hotel is convenient to Times Square, Central Park, theaters.. The rooms are sizable and clean. The guest lounge with hot beverage bar and games is very inviting. Staff is friendly, helpful, and professional.

Friends_and_family Family

4/10

Poor

25 Dec 2025

Jennifer

Impersonal staff. Merry Christmas.

Friends_and_family Family

10/10

Exceptional

24 Dec 2025

David

Despite the hotel having construction work being done outside, it did not disturb us at all. We enjoyed our stay. The room was clean, staff were friendly, and the location was great.

8/10

Excellent

23 Dec 2025

Anthony

night staff is great, door man is great. Woman at the front desk during the day is not very friendly though.

Tried to call the hotel many times prior to arriving though and no answer, or if after hours, it must go to a call service, because they know nothing about the hotel! Parking can be a major issue - the parking garage next door cannot support a pick up truck or bigger SUV - even though I called the hotel multiple times and was told it would be fine.

But...the location is excellent. You are so close to everything.......Times Square, Rockefeller, Central Park, the subway, etc.

Leisure Family

10/10

Exceptional

21 Dec 2025

Yvonne

The staff were very helpful and friendly. The location was perfect. The room was nice and clean.

Leisure Family

8/10

Excellent

17 Dec 2025

Jordan M.

Clean, modern hotel in excellent midtown location. Rooms were nice, clean and comfortable. Only downsides were lack of space to put your ‘stuff’ (in bedroom and especially bathroom - no counter space!) - had to basically live out of suitcase. There was no shower door or curtain, just a half piece of glass, so shower water went everywhere - very bad design. Lounge was very nice and comfortable. Got good coffee and pastries there every day, and ate take out pizza there for dinner once.

Leisure Family

10/10

Exceptional

17 Dec 2025

Gary

Great location near Central Park. Close enough to Times Square and Fifth Avenue to get to everything you want to see, but far enough away that it is pretty quite (at least for NYC). Good clean room. I would stay there again

10/10

Exceptional

16 Dec 2025

Kelly

Very simple hotel in great location

Leisure Partner

10/10

Exceptional

16 Dec 2025

Judith G.

All good! And, since I came. To the city for a performance at City Center, the location was excellent!

Self

6/10

Pleasant

13 Dec 2025

Hongda

It has the potential.

4/10

Poor

10 Dec 2025

Audrey

They made an error in our payment, charging our card an extra $700+ which we have still to be refunded on.
The staff was nice but it was extremely hard to get anyone to resolve the above as only managers who weren't always there could help.

Business

6/10

Pleasant

08 Dec 2025

Zakir

Upkeep

2/10

Poor

08 Dec 2025

Rachel

The room size was very decieving -very small, had clumps of hair all over our floor, carpet stains, fridge didnt work, air didnt work -wouldnt recommend at all!

Leisure Family_with_children

10/10

Exceptional

04 Dec 2025

Jane

Fantastic location - so close to the park / Manhattan / Broadway & Times Square. Very well connected on the close Subways.
Rooms are fairly compact, but not too small. We had a twin with small double bed each. Extremely comfortable. Great bathroom with super shower & spotless.
Towels refreshed every day - no easy way to indicate in the room you don’t need this.
Rooms were very HOT & dry. Free bottled water each day.
Breakfast is grab & go - ok options, to get you on your way quickly - you’ll be wanting to eat all the city has to offer so this was not a concern for us!
Staff on reception / door / cleaning are all SO HELPFUL & SUPER FRIENDLY.
This hotel is a great option and would definitely go back / recommend.

Friends_and_family Friends

10/10

Exceptional

03 Dec 2025

Elena

Room was spotless and staff very friendly and helpful. Can’t say enough good things about our stay! Excellent location for a short walk to everything! Would definitely stay again when in Manhattan again!

Leisure Family

8/10

Excellent

02 Dec 2025

Emma

The staff was professional and courteous, great service!

Business_and_leisure Self

10/10

Exceptional

30 Nov 2025

Gunnar

Enjoyed it very much. Dog friendly

10/10

Exceptional

30 Nov 2025

Gregory

Room was great. Shower temps would not get as warm as tap temperatures at sink which a warmer shower temperature would have made the stay outstanding. Overall excellent choice with easy access to subway for travel to both JFK and LaGuardia. Short walks to Central Park, Times Square and Radio City Music Hall. Excellent location

Leisure Self

10/10

Exceptional

27 Nov 2025

Jessica

The Check-in person at the counter on 11-26-25 in the evening was great, very helpful. As was the other guy that helps with bags. Parking is next door. The 5am on Thanksgiving morning bag helper guy was great as well. Our room had its own balcony. Soo cool. Also only a short walk to subway and to the Macys parade at central park. It was a great location. No coffee though.

Leisure Family

2/10

Poor

27 Nov 2025

Carolyn m

I sent a note which was ignored. Bad follow up!

10/10

Exceptional

27 Nov 2025

Tara

Wonderful experience!

Leisure Family_with_children

10/10

Exceptional

25 Nov 2025

Sandra

Staff was very helpful. Appreciated being able to check-in a bit early.

Friends_and_family Friends

10/10

Exceptional

23 Nov 2025

Russell

Parking right next door and discounted if you stay there, close to broadway, safe neighborhood, clean hotel, staff was super friendly, id stay again.

Leisure Family

10/10

Exceptional

20 Nov 2025

Susan

Clean room, quiet area, great location.

Leisure Partner

10/10

Exceptional

18 Nov 2025

Dawn

Hotel staff were great

Leisure Family

8/10

Excellent

17 Nov 2025

Rebbecca

The staff was wonderful. Very nice. It was my first time in New York and was nervous about staying in a boutique hotel. The breakfast was great, the location was fabulous ,and the whole place was very clean. Quick to get to the subway and broadway show that we were seeing. The restaurant across the street was also delicious! The ONLY thing that I had a complaint about is the bed. It was very hard. It wasn’t unbearable and we by the end of the day it suited its purpose but when I come back to stay I would ask for a different room.

Leisure Family

8/10

Excellent

16 Nov 2025

Gwenn

Small and no lobby to speak of but I loved location, room was good for the price, it was a fair deal just noisy suite facing street. Room was cool staff was good and on top of things.

Friends_and_family Family

10/10

Exceptional

12 Nov 2025

Jennifer

Exceeds expectation on everything. Perfect location, parking garage was just beside the hotel, friendly staff, spotless room.

Friends_and_family Friends

2/10

Poor

11 Nov 2025

Rita

Not happy that our reservation for a king size bed/bedroom was downgraded to a room with two double beds… The staff said “not to worry – they are two queen beds!” This was also not true.

And all morning starting at 5 am there was a nonstop beeping which sounded like an alarm clock, however, it seemed to be coming from the lobby at one of their electrical or fire panels

Leisure Family

10/10

Exceptional

07 Nov 2025

Katie

The staff was amazing and the shower was fantastic! The location gave us quick access to many restaurants and shops. We would definitely stay here again!

10/10

Exceptional

07 Nov 2025

Sharon

Nice small hotel! The staff was very helpful and accommodating!

Business Partner

10/10

Exceptional

01 Nov 2025

Lisa

Nice upgrade!

10/10

Exceptional

01 Nov 2025

Steven

Staff was great, especially doorman. Room clean. Great value, great location

Leisure Partner

8/10

Excellent

31 Oct 2025

Diana

Good central location. Good value for an NYC hotel - small rooms are to be expected! Bathrooms/shower was clean and nicely upgraded. Friendly, helpful staff.
The breakfast was coffee and local pastries/baked goods which was better IMO than a big hotel chain continental breakfast.

Leisure Family_with_children

8/10

Excellent

28 Oct 2025

Lisa

Clean room and helpful staff

Business_and_leisure Family

4/10

Poor

24 Oct 2025

Mindy

Interesting building and the staff were very helpful and nice… but the property and rooms need major renovation and upgrading. I would say not worth the price of the rooms

Leisure Family

10/10

Exceptional

23 Oct 2025

MUSTAFA

Proximity to all major attractions, great staff. Lounge is great for small bites and drinks.

Business Self

10/10

Exceptional

20 Oct 2025

Melissa

Moderne is a boutique hotel located a block from Broadway and in the heart of the theatre district. It's also located very close to Central Park. It's a fantastic location. The staff were amazingly friendly and helpful. My room was on the first floor just behind the lobby and it was very comfortable and quiet. It's on the smaller side -- but you don't go to NYC to be in the room. I will definitely stay there again.

6/10

Pleasant

19 Oct 2025

Neil

Staff was friendly and helpful. Breakfast was good. Room was not what I was expecting from the profile. Extremely cramped for the price. For two people there is barely room to put down a suitcase or sit. Would not recommend this place.

Partner

8/10

Excellent

15 Oct 2025

FIL

Beautiful old building in a great location, nice amenities and friendly staff. But the standard room was smaller than expected [less than 200sq ft]. Next time, I would opt for the Jr Suite.

Friends_and_family Friends

10/10

Exceptional

15 Oct 2025

Gayle

Bed was hard

Partner

2/10

Poor

15 Oct 2025

Cynthia

Small hotel close to Times Square. Room and bathroom were tiny. Barely enough space for my daughter and I. The bed was incredibly uncomfortable. I tossed and turned all night. There is a garbage collection site next door that made walking to and from the hotel unbearable with the smell.

Friends_and_family Family

4/10

Poor

13 Oct 2025

Marybeth

I stayed here about a year ago at a highly discounted rate and LOVED it, which is why I was happy to see it on Expedia at a good rate again and happily booked it. Last year there was a personalized note and chocolates in my room. This year the room I got was nowhere near as nice, nor as clean. I was unable to control the heat only the ac. It was chilly, damp and rainy when I came back from a show looking to warm up.
They held my bags until I returned from the show as I arrived shortly before 3 and a room wasn’t ready, so they checked me in upon my return. Maybe I got the last room. Who knows. The young man who checked me in was lovely though.
I got to the breakfast room at 8 and there was almost nothing left.
Overall, very disappointing.

Leisure

10/10

Exceptional

12 Oct 2025

Joanna

The staff was very friendly and welcoming. We enjoyed the continental breakfast and general use of the lounge as well.

Leisure Family

6/10

Pleasant

07 Oct 2025

Rosa

Beside the hotel there are a big construction that should be in the site of the hotel that permit that the client evaluate that situation before booking . The lobby needs renovation asap the front desk the sofas , are old and in bad condition.
The room was ok, no windows a little claustrophobic for me ,small and the bathroom
too the shower was good .rhe carpet news a deep cleaning service
No coffee maker but has a small refrigerator,
Good thing 2 bottles of water every day free of charge.
The breakfast was ok for continental breakfast but no enough chairs only a big table with a few chairs si if you want to seat and take a cup of coy with your partner is not enough room to do it is more grab and go!
Only coffe n pastry, cereal and some fruits
We had breakfast every day outside the hotel every day

Leisure Partner

6/10

Pleasant

06 Oct 2025

Brooke

The property only had 1 elevator and was down for several hours. Had to take stairs.

Business_and_leisure Family

8/10

Excellent

05 Oct 2025

allison

Perfect location

The location is perfect. We loved being close to both Central Park and times square. The staff was very friendly and helpful. The guest lounge with pastries/cereal and coffee was a great bonus too.

Partner

8/10

Excellent

03 Oct 2025

Kathryn

Nice hotel in a great location. Quiet, clean, friendly staff, nice breakfast offerings. Very minor, but room design and perhaps our room’s location had no natural light of that matters to you. We noticed but it didn’t affect our short stay in any way. Not the hotels fault but the garage next door definitely scammed us which was a bummer.

Partner