M Social Hotel Times Square New York

United States , New York Area - NY
NEW YORK, 226 West 52Nd Street
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100 reviews shown

10/10

Exceptional

23 Apr 2026

Vickie M

Room was a great size and had a view of time square. Rooftop was huge but too cold and rainy to use during our trip. Very close to theaters!

Family

8/10

Excellent

22 Apr 2026

meehee

The check in process was slow. Considering it was a busy evening, I expected there to be more staff to accommodate guests. The hallway smelled of cigarettes or old carpet. The room lacked a coffee machine. The fitness center was quite spacious but the bike was broken (seat would not adjust) and none of the televisions on the machines would connect to the internet. I found to be frustrating and a lack in attention to detail. On the positive, the room was pretty spacious and our view was excellent. The blankets, pillow, bed, towels, shower pressure were all pleasant.

Family_with_children

6/10

Pleasant

22 Apr 2026

Jessica

Bar staff was very rude. Had to request the manager to obtain a drink after sitting there 20plus minutes with no service then was very rude to myself and the couple sitting next to me

Partner

8/10

Excellent

22 Apr 2026

Isabelle Marti Etienne

Very pleasant stay, nice view on Time Square, very quiet room, great lobby with lounge bar, very nice staff

Partner

10/10

Exceptional

22 Apr 2026

Marco

Good

6/10

Pleasant

21 Apr 2026

Jada

Wish the bathrooms and rooms were cleaner

8/10

Excellent

20 Apr 2026

Jesica

Great stay! Bed was super comfy and the view was incredible. Bathroom was small and they never refilled the shampoo but overall I would definitely stay again and recommend to others.

Partner

10/10

Exceptional

18 Apr 2026

Yogesh

Location is excellent for walking around major NYC attractions

Family_with_children

10/10

Exceptional

18 Apr 2026

Josianne

Perfection place for family. Great view

Friends_and_family Family

10/10

Exceptional

16 Apr 2026

Brent

Great location and the service was excellent. Reasonably priced room with adequate space.

Family

8/10

Excellent

16 Apr 2026

Rachelle

I paid for a welcome package and received nothing.
The line to

8/10

Excellent

16 Apr 2026

GWENDA

The room was cleaned, the staff was welcoming and responsive.

10/10

Exceptional

15 Apr 2026

Richard

Great location to the area.

Family_with_children

10/10

Exceptional

15 Apr 2026

Myrtle

The best part

8/10

Excellent

14 Apr 2026

Lisa

Great location, fun bar and lobby. Hotel was clean and staff was friendly.

Friends_and_family Family

8/10

Excellent

14 Apr 2026

Heather Joy

Clean room
Excellent dinner food

10/10

Exceptional

13 Apr 2026

Zachary

Great location right in Times Square, making it easy to walk to major attractions and catch the subway. The hotel has a modern, trendy vibe with clean, comfortable rooms and nice city views. Staff are friendly and helpful, and the overall atmosphere feels lively but still relaxing inside. Solid choice if you want style and convenience in the heart of the city.

10/10

Exceptional

13 Apr 2026

Marjy

This was our third time staying here and it never disappoints. Large rooms, great staff and an amazing location!

Friends_and_family Friends

10/10

Exceptional

12 Apr 2026

Lynsey

Our second time staying at this property and it was wonderful. Great location, friendly staff and an overall great experience and atmosphere.
The terrace is lovely and the lobby is always busy which gives it a cosy and comfortable feel, we would highly recommend this hotel.

Partner

8/10

Excellent

11 Apr 2026

George

The location and amenities of the property made this a great location for our family of four. The rooms were in good condition and the proximity to everything was what we wanted making this a great stay.

10/10

Exceptional

10 Apr 2026

Eugene

Breakfast buffet was good, wait times can be long if you wake up late, clean room staff was nice, location is good. Lobby smells good.

Family_with_children

6/10

Pleasant

09 Apr 2026

Andrew

Great location if you want to be close to Broadway theaters and classic NYC spots like Central Park, Times Square, and easy transit to other neighborhoods.

Be prepared for slow elevators. Expect to wait a while coming and going, often packed tightly with other guests.

Rooms are small but functional. Nothing fancy, but perfectly adequate. The AC struggled to keep the room cool. Even set to 65°F, it stayed around 75°F, which made sleeping uncomfortable. Opening the windows helped with airflow, but also let in a lot of street noise.

The bar downstairs is good, though fairly pricey, which is typical for the area.

Partner

10/10

Exceptional

09 Apr 2026

Mary C

Room was very clean. Location was perfect for what we were looking for. Right in Times Square and close to everything we wanted to do

Family

10/10

Exceptional

08 Apr 2026

Frank

Great location for sightseeing, food, subways, and shopping. Room was quiet, secure and comfortable. The internet WiFi was kind of slow. If they can improve it that would be perfect.

Family

10/10

Exceptional

07 Apr 2026

JOHANNA

The property it’s very conveniently located

10/10

Exceptional

06 Apr 2026

Marisa

The staff made sure to keep our rooms clean and restocked clean towels for when we returned at the end of the day.

Family_with_children

4/10

Poor

05 Apr 2026

Dave

Great hotel. Just the breakfast line is a nightmare!! Something should be done about that!

Leisure Family_with_children

10/10

Exceptional

04 Apr 2026

Paola

Great stay! Friendly staff and the best housekeeping! Like most hotels in spring, the rooms were very hot, around 78 to 80 degrees—that's the only downside.

Family_with_children

10/10

Exceptional

04 Apr 2026

Brian

We took our granddaughter on her first trip to NYC. MSocial was the perfect home base for our stay. Our room overlooked Times Square. We were able to walk to many places, including Wicked. The staff were super friendly.

10/10

Exceptional

03 Apr 2026

Erica

Loved it. Will stay again. Location was perfect. Room was huge for nyc and views were amazing. Bar and outdoor seating were my favorite.

Friends_and_family Friends

4/10

Poor

03 Apr 2026

Roció

The hotel is very dusty so is the rooms. Not satisfied with this

10/10

Exceptional

03 Apr 2026

German

Bathroom needs a bit of an upgrade.

Family_with_children

10/10

Exceptional

03 Apr 2026

Bailey

Everyone at m social is doing a great job. Wonderful start

10/10

Exceptional

03 Apr 2026

Saskia

M social was great for a Times Square hotel! Offered a pretty spacious room for NY and we loved the view from the outside bar.

Partner

10/10

Exceptional

02 Apr 2026

Miguel

The staff was friendly and very helpful

10/10

Exceptional

31 Mar 2026

Tanya Kristine

This hotel had it all! Location was perfect! Our room was always clean and restocked. The amenities were on point a staff was so helpful and friendly. Can’t leave out a great rooftop bar. Will definitely be back!

Family_with_children

10/10

Exceptional

31 Mar 2026

Alexander

M Social is the perfect location for seeing Broadway shows. The room was clean, and the staff friendly and helpful.

Friends_and_family Family

4/10

Poor

30 Mar 2026

Kimberly

Hotel is just ok. No door help, have to take a slow elevator to the lobby, then another elevator to your room. Lobby was super crowded and chaotic at check-in and check-out. Staff was ok but not super friendly. They had rooms ready but charge $75 for early check-in regardless. Room was small and dark with very little light, terrible bathroom lighting, not a lot of extra towels. No hair dryer had to call for one. Fire drill performed during the day with very little warning. Alarms blared so loud for 15 min and elevators were shut down. Had to take the stairs but it was a maze of hallways to get to the lobby. Night manager was rude when we asked about using our hotels.com credit for room service since one of us was sick and could go not to the restaurant. Was told no we can’t use our credit unless we eat there no exceptions. Location was ok next to Neil Simon theater where we saw MJ which was fantastic and was the bright spot of our stay. Would not recommend.

Friends_and_family Family

4/10

Poor

29 Mar 2026

Dave

The breakfast was average

Business

10/10

Exceptional

27 Mar 2026

Lori

Traveled with a child- everything was clean and safe. Friendly staff.

10/10

Exceptional

27 Mar 2026

Michelle

This hotel and everything about it from the time you walk in until checkout was 100%! First class service and amenities. We really enjoyed our stay and slept like babies at night. Shower was good pressure too which is rare to find. I will definitely stay here again.

Friends_and_family Family

8/10

Excellent

27 Mar 2026

Linda

Love the spacious bathroom. The room is a good size.
The elevators could use a little oil. Once in the elevators it feels muggy.
Inconvenient to take two sets of elevators when going up and down.

Family_with_children

10/10

Exceptional

27 Mar 2026

Anival

next to anything and everything

2/10

Poor

25 Mar 2026

Jena

Small rooms. 700 hold on credit card upon arrival. Water shut off in entire building last day of trip.

Family_with_children

8/10

Excellent

24 Mar 2026

Quintina

Great room

10/10

Exceptional

24 Mar 2026

Candice

Book it! It’s amazing—convenient, eclectic, clean, all the things! Open terrace over Times Square is superb! Get the breakfast buffet—so good with best view!

8/10

Excellent

24 Mar 2026

Colin

Great view. Very lively and fun spot.

Partner

2/10

Poor

23 Mar 2026

scott

Absolutely horrible service all around and room was tiny especially the bathroom. Literally had to close the bathroom door to get into the shower. Day 1 we received a letter on the door stating we are being charged a $500 cleaning fee for smoking in the room but the issue is nobody in the room even smokes!!!! I went to the manager and explained to her nobody smokes and she then insisted I call my credit card company to file a dispute instead of helping me (the guest) remove the bogus charge! The bar states it closes at 11:30pm but that is false as well. We showed up to have a drink before we went to the room at 11:10pm and was rudely told to go away! The last and final night we received another letter stating that the water to the ENTIRE hotel would be shut of between the hours of 11pm and 8am??? Never in my life have I ever been without running water and a toilet to flush! Great location but grimey hotel and terrible service. Bartenders cared more about talking to each other than the guests. Insane! Made my 5 night stay a bad experience all around. Shame on the management as I am in the hospitality business and would never treat any guests like this! STAY AWAY FROM MSOCIAL TIMES SQUARE!!!!

Partner

10/10

Exceptional

22 Mar 2026

Alejandro

Good

Partner

6/10

Pleasant

20 Mar 2026

Dustin

There were stains on the curtains/walls/furniture, the room never cooled off. One of the 2 elevators wasn’t working for 2 days leading to people waiting 15-20 mins outside in the rain. The rooms need refreshing. It was much more visually appealing 3 years ago.

Family_with_children

8/10

Excellent

20 Mar 2026

Peter

Great location. The “resort fee”

8/10

Excellent

19 Mar 2026

Randy

The property lobby is attractive and the reception and bar/restaurant staff are very professional and have great attitudes. I extended my stay twice and I appreciate how they worked with us to make our stay seamless. The rooms are standard a terms of size but well kept. The elevator getting from street level to lobby is a bit chaotic at times and during our stay only one of the two worked making the wait at times excessive. All in all this was a good stay. It’s conveniently located by shows, restaurants and everything in between. I still prefer their downtown location but wouldn’t rule out staying here again.

Partner

10/10

Exceptional

19 Mar 2026

Mairam

Clean room

Family_with_children

8/10

Excellent

19 Mar 2026

Jacqueline

Elevator process can be a challenge, slow and congested. If you dont fancy smell of cigarettes, this place is not for you. There were many highlights such as direct access to Broadway, Time Sqaure and all the great shopping and eating to chose from.

Family_with_children

8/10

Excellent

18 Mar 2026

Shiloh

The staff was great and very helpful. Bartenders were a little slow and never looked our way to make sure no one needed anything. The room I stayed in was clean and was nice but a little small for my liking. Especially the bathroom. Overall, it was a good first experience for me in New York!

Family_with_children

10/10

Exceptional

17 Mar 2026

Adam

This hotel was super nice and clean. The morning breakfast buffet was a definite plus and having a mini fridge also a huge plus. The location is great as the subway station is just across the street and there are so many great places within walking distance. All the staff was super friendly, especially our housekeeping staff. Really wish that the TVs in the room allowed streaming or had better infotainment options. Other than that I would definitely recommend and return.

2/10

Poor

16 Mar 2026

Luis

Dirty room, unfriendly staff

Partner

10/10

Exceptional

16 Mar 2026

Jessica

Excellent!

Family

6/10

Pleasant

16 Mar 2026

Jocelyn

The location is perfect if you’re visiting to do and see all the stuff Time Square has to offer, (including Broadway shows). And also because of that, it should be no surprise to the higher price stay in NYC. But I was not satisfied with their rooms and hidden stuff. For example, you actually have to call down to ask for a coffee pot. Me and my friends did not realize this until we was packing to leave. I don’t drink coffee but she end up going to McDonald’s every morning and evening for coffee because she didn’t want to pay $8 for the coffee in M Social bar area. I’ve stayed in other hotels in Times Square and just went to M Social rooftop bar for the view and the drinks. And I will continue to just visit the rooftop bar. Their hotel rooms are average to me and I will not be booking again

Friends

10/10

Exceptional

15 Mar 2026

John

Partner

10/10

Exceptional

14 Mar 2026

Ciara

Location of hotel is PERFECT! Rooftop PERFECT! Smooth sailing process from checkin to concierge assistance with bags PERFECT! Close to all things we desired (Times Square, Central Park, Rockefeller, American Girl, and Nintendo store along with subway access). Rooms are smaller with low beds, not the best lighting options, cleanliness not stellar, but good enough for our family. Location and friendly staff outweighs all of those things. Our second stay at this location and would definitely choose this location again. Thanks for another great experience M Social Times Square!!

Friends_and_family Family

10/10

Exceptional

13 Mar 2026

Frank

Really nice and clean room

10/10

Exceptional

13 Mar 2026

Vinh Quang

Amazing staff

8/10

Excellent

13 Mar 2026

Kayla

This location is PERFECT for either a Times Square visit or a tour around Rockefeller Square. There was plenty within walking distance of the hotel to do, including food, events, and bars. The room was clean, the lobby seemed clean for the time we were there, and the staff we talked with seemed friendly. My only real complaint is that there are no clear signs telling you that you need to take the elevator to the lobby. Obviously it’s easy enough to figure out, and there were staff downstairs to tell us, but it might be harder for someone unfamiliar with the area, culture, or if someone isn’t downstairs to assist in directing them.

Partner

10/10

Exceptional

12 Mar 2026

Lori

Our stay was wonderful! Perfectly situated in the theater district just a black away from the hustle and bustle of Times Square. Perfect location! The staff was so wonderful. Cindy kept our rooms sparkling clean and was so nice and helpful! She was so accommodating and made it feel like we were staying at a 5 star resort the way she treated us.

10/10

Exceptional

11 Mar 2026

Sharon

If you're coming to enjoy the center of New York..to see plays and shop. This is your place. Beautiful, clean, safe and staff very attentive.

10/10

Exceptional

11 Mar 2026

Shari

Everything was nice. I had a brief moment of panic when a drunk man came banging on my door at midnight, but the hotel desk came to take the man to his room.

Self

8/10

Excellent

11 Mar 2026

Jenilee

Hotel was pretty nice staff was nice just be aware they charge u a 40$ fee each night u stay when u check out !!

Partner

10/10

Exceptional

09 Mar 2026

John

Extremely well located on Times Square and close to theatres.

Partner

10/10

Exceptional

08 Mar 2026

Suzanne

Amazing location. Rooms spacious (for NYC) and clean. Staff efficient and unobtrusive. Good amenities. Only complaint is they should have body lotion in bathroom and that breakfast is overpriced.

Business Family

10/10

Exceptional

08 Mar 2026

Laura

Absolutely beautiful hotel, and you truly can’t beat the location. It’s right in the middle of the city, so you can walk to just about everything.

When you first arrive, you take the elevator up to the lobby. The lobby has a nice bar area, and from there you’ll use your room key to access the elevators for the guest floors.

Everyone we interacted with was very friendly and accommodating. We even received room credit to use toward dining and drinks, which was a great perk. The view from the patio was absolutely stunning.

Partner

10/10

Exceptional

07 Mar 2026

Sheen Novette

Perfect for our stay.

Leisure Family

10/10

Exceptional

06 Mar 2026

William

This was such a nice find right in the heart of Times Square. The lobby was a hub and always thriving. Yet the rooms were super quiet and comfortable. Above all, the staff was absolutely outstanding. That made this a place I’ll return to each time I come for business or pleasure.

Family_with_children

10/10

Exceptional

05 Mar 2026

Steven

Very nice

10/10

Exceptional

04 Mar 2026

Ana

Good

10/10

Exceptional

03 Mar 2026

Josh

Had a great stay for our first visit to NYC. Staff was beyond friendly and helpful. They even held our bags before check in and after checkout so we could explore the city. Would definitely stay here again!

Partner

10/10

Exceptional

03 Mar 2026

Ashley

Room was spacious, clean and elevators were quick. Would stay again for sure!

Family_with_children

2/10

Poor

03 Mar 2026

Donita

The elevator was not working properly, the patio they advertised so much was full of broken glass on the floor and dirty with cups everywhere, when I asked a spoon at the front desk they got hostile over it and told me to ask the restaurant next door. For the money I paid I would NOT stay here again. The room was either too cold or too hot the room temperature was just not it

Family_with_children

10/10

Exceptional

03 Mar 2026

Jasmin

Hotel was clean and staff was friendly. They were able to accomodate me for my early arrival. Hotel was also very safe.

8/10

Excellent

02 Mar 2026

Denise

Drapes need to have tighter fastens when at the Times Square location.

Friends

6/10

Pleasant

02 Mar 2026

Jennifer

There is no complementary coffee, no coffee maker in the room, nothing downstairs. Water bottle filling station on our floor didn’t work. No extra blankets so if you have multiple people in a room you can’t have another blanket for them in the bed. It was a mediocre stay even though the staff who checked us in were lovely. For the cost there should be basic things like coffee and water in my opinion.

10/10

Exceptional

02 Mar 2026

Katie

Location! Safety: the door man watching us during off hours and super nice coffee cart man right outside made each morning special!

Friends

10/10

Exceptional

01 Mar 2026

Robert

Excellent hotel beautiful view nice staff

Friends

10/10

Exceptional

28 Feb 2026

Aimee

Excellent location 10/10

Business

10/10

Exceptional

27 Feb 2026

Dominique and ERIC

Friendly employees, clean rooms. Although their $10 drink credit/ day is per person so it you’re 2 not much of a gift especially that it can not be compiled
The breakfast buffet is also annoying as you can not buy any item à la carte

Family

10/10

Exceptional

27 Feb 2026

Gina

I had a very enjoyable stay at the hotel. The staff members were consistently friendly and helpful throughout my visit. While the check-in process can become busy at certain times, it didn't detract significantly from my overall positive experience. I would be happy to recommend this hotel to others. I've stayed her on two seperate trips. The overall atmosphere was quite pleasant and welcoming.

Business Self

10/10

Exceptional

27 Feb 2026

Alexander

Everything was exceptional

Family

10/10

Exceptional

25 Feb 2026

Ja'Nette

One of my favorite stays in nyc yet

6/10

Pleasant

24 Feb 2026

Thomas

Room was comfortable and clean - except the window was quite dirty (it being February in NYC) which was a hinderance for the \"Times Square Ball drop view\"- and the hotel itself is about three blocks north of Times Square, so it's a partial view. The lobby situation is a bit hectic. A guy on the phone gave me incorrect information about vouchers I was given (and was pretty curt the two times I spoke with him) but thankfully the person at the desk when I checked out made up for his error. Didn't love the two elevators situation (you have to take one from street level and then a second one up to the rooms) and the lobby is also a \"rooftop bar\". I think maybe if the people on the first level were more welcoming and engaging (and not just speaking to guests when spoken to as I found the case to be) it could improve that experience a bit. Overall, the stay was fine and very convenient for seeing Broadway shows (which is what I wanted to do)!

Self

10/10

Exceptional

23 Feb 2026

Enisa

The staff was amazing, everyone was so friendly. Place was clean but busy. View was amazing! It’s close to everything and parking is close by as well.

Family_with_children

10/10

Exceptional

23 Feb 2026

Natalie

Staff is very curtious and attentive. Everything was great

8/10

Excellent

23 Feb 2026

SINTRA

Staff was helpful

Partner

10/10

Exceptional

23 Feb 2026

Kenneth

Very nice!

Partner

6/10

Pleasant

22 Feb 2026

Shannon

The room was ok. Mattress was very worn on one side. Bartenders were friendly. Dining room attendant seemed bothered to let us know what the breakfast was. Overall, not unpleasant but I've stayed at better properties for the same price.

2/10

Poor

21 Feb 2026

Soraya

Staff was okay, they don’t really communicate well , there were no toiletries in the bathroom, not enough towels since it was 4 of us. We had credits we didn’t understand how to use them. Online it had said that the room i picked was suppose to be a walk in shower, but we got a tub. I really didn’t like the hotel!

Family_with_children

10/10

Exceptional

19 Feb 2026

jason

Great stay. Hotel and room was very clean. Staff was very friendly. Definitely recommend.

Partner

6/10

Pleasant

19 Feb 2026

Javier I

Rooms are small and tight