Name: M Social Hotel Times Square New York
Address: 226 West 52Nd Street, New York, 10019, US

M Social Hotel Times Square New York

New York Area - NY · United States

226 West 52Nd StreetView location

100 reviews shown

10/10

Exceptional

18 Jul 2026

CARLA MARIA

Super comfy bed and pillows. The location was excelent. Very clean everywhere not just the rooms. Wish there was a little bit more options in the breakfast.

Family_with_children

10/10

Exceptional

18 Jul 2026

Brian

The hotel was well maintained, very clean and in a great location. The staff was very helpful and pleasant.

Family_with_children

10/10

Exceptional

18 Jul 2026

Iurii

All it’s great
Thank for everything

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Kaitlyn

The hotel was amazing! It had a great view, the cleaning staff was so friendly, the elevators were never backed up. It was perfect!

Partner

10/10

Exceptional

16 Jul 2026

Vernon

Loved this place, can’t wait to come back! Super convenient to Times Square and the subway lines. Views were great and everything was clean! Will definitely be back!

Partner

8/10

Excellent

16 Jul 2026

Adriana

No hay café ni agua para los clientes gratis por lo menos y te dan un cobro extra, el paisaje muy bonito y el hotel está muy seria de time square,

Partner

10/10

Exceptional

15 Jul 2026

Sarah

This was my second stay at the M Social and my first experience was a much better one with the staff. This time around there was very little help and everyone seemed very distracted.

Family

10/10

Exceptional

14 Jul 2026

Elizaveta

Great location! Nice bar and view at the hotel

Business Family_with_children

10/10

Exceptional

14 Jul 2026

Pedro Jaime

Excellent location

10/10

Exceptional

14 Jul 2026

Alana Denise

Amazing views of Times Square from rooftop bar

Friends

10/10

Exceptional

14 Jul 2026

ERICKA

The check in was easy and the hotel was nice. Great service and location was assume

Family

10/10

Exceptional

13 Jul 2026

Sade

If you plan to travel by subway during your stay. This is the place for you. The subway is literally right across the street. Also the hotel rooftop has amazing views

Partner

10/10

Exceptional

13 Jul 2026

Hector

Staff was outstanding!! The only issue I would state is the hotel offers “open to the public” Free access to the balcony area over looking Times Square. I don’t like this as it congests the area for the Paying hotel guests and creates a Mess! Especially with rowdy crowds

Family_with_children

10/10

Exceptional

12 Jul 2026

Sanshayla

I loved it the views were everything, the staff was very accommodating and helpful the room was clean. I enjoyed my stay!

Partner

10/10

Exceptional

12 Jul 2026

Drew

Our room had amazing views. Hotel lobby has a very fun vibe. The patio has excellent views and is very large. Lots of seating. Location was excellent!

Friends_and_family Family

8/10

Excellent

11 Jul 2026

Alena

Overall everyone here was very helpful. The one thing they need to work on is the cleanliness of the bathroom in the room. Need better attention on the bathroom. That was the only issue. The location was perfect, room service was great as well.

Family_with_children

10/10

Exceptional

10 Jul 2026

Maxine Ellen

M Social has a great lobby & wonderful view of Times Square w an outdoor balcony. There was a local music group playing & big screen tv for sports. Restaurant prices are reasonable, small bites & limited menu. Breakfast is $35. We chose a view of the river, paid extra & enjoyed it. It's close to theaters. The room was large. Staff were helpful. You enter on street but go 1 floor up for check in.

Partner

10/10

Exceptional

10 Jul 2026

Kenetha

Great views, Clean room, Breakfast was good

Family_with_children

2/10

Poor

10 Jul 2026

James

This place is nothing more than a Motel 6 with a fresh coat of paint! These people are shady! The hotel was supposedly upgraded. Not really! The rooms are very small. House keeping never came into our room to clean. We had to ask to exchange our towels. They told us to leave the old ones outside the door and they would leave new ones. They did not. When we returned from being out, we had no towels to shower. Its was in the 90's. We had sweated all day walking around. All we wanted was to shower and sleep. But then the refrigerator kept us up due to a light blinking in and off both bright we was there. We had to get up and cover the refrigerator with clothes to get some sleep. The customer service is nonexistent. Literally this is nothing more than a motel 6 that charges a lot of money. But this is this best yet! Wait for it! When we woke up on our last day and went to check out, there was a note on our door saying I was being charged an extra $400 for \"smoking or vaping in the room\" that is false as I have a lung condition and do not smoke or vape. I have to use a nebulizar several times a day. What a complete scamm! This is a way for them to charge you more money. They are shady and I would avoid at all cost! There are too many nice hotels in NYC, stay away from this one unless you like a Motel 6 to take advantage of you. Oh and BTW, the receptionist that checked me out advised me to write this review. She said they are scammers and take advantage of their guests. Horrible

Family

10/10

Exceptional

10 Jul 2026

Virgilio

Excelente ubicación y servicio

Self

10/10

Exceptional

09 Jul 2026

Stefanie

The view from the room is amazing!!! We loved it!

10/10

Exceptional

09 Jul 2026

Stephen Adam

You can’t beat the rooftop area. Love it here

Self

10/10

Exceptional

08 Jul 2026

Varun

Breakfast is super expensive

10/10

Exceptional

08 Jul 2026

Jamiel

I had an amazing stay here. Definitely one of the best. The locations was perfect, we had a nice view from the room and the staff were very helpful, I would definitely stay here again. It was amazing.

Partner

10/10

Exceptional

07 Jul 2026

Carol

Everyone and everything was excellent

Friends

8/10

Excellent

07 Jul 2026

Marney

This is the second time I’ve stayed and the room and service and location were great. However, the bar and lobby area were difficult to actually use as there was super loud music and other events that hotel guests didn’t even know about, so things were off limits for us. If I knew this- I would’ve booked elsewhere as the lobby view was the one thing that I was hoping to get either via the roof or sitting in the lobby itself.
Disappointed more than anything. If I’m paying to use a hotel I want to know if what I want will be off limits first .

10/10

Exceptional

07 Jul 2026

Tomeka

…

Friends

8/10

Excellent

06 Jul 2026

Alexander Constantine

Overall a good experience. The AC didnt work well albeit it was 100 degrees outside. Bathroom door needed to be forced to close. Toilet handle needed to be fiddled with to get the water to stop running. Small fridge. These are things that should have been checked before I arrived. Could have been better.

Partner

8/10

Excellent

06 Jul 2026

Cheryl

Great location and very friendly and helpful staff. Room was not the cleanest but otherwise could not complain. Would recommend for location alone and a great rooftop terrace

10/10

Exceptional

05 Jul 2026

Juvy Christine

Close to Times Square and everything! Ball drop view! Terrace/private party to watch the ball drop is crazy expensive, charging $157 per person! We went to TS instead, and it's a free watch party. We had so much fun celebrating my birthday!

The check-in receptionist was so helpful, patient, professional, and friendly. Check-out was quick and easy too.

Friends

10/10

Exceptional

05 Jul 2026

Tarshia

We had an awesome stay overall. The room was clean and appeared to be updated. It was also spacious, which made it comfortable. The view we booked was very nice and definitely one of the highlights of my stay.
We were definitely in the heart of everything!
The room included convenient amenities, including blackout curtains and soundproof walls.
Overall, we had an excellent experience and would definitely stay here for future bookings

Partner

2/10

Poor

05 Jul 2026

Haille

Charged a ridiculous “cleaning” fee

Partner

10/10

Exceptional

04 Jul 2026

Sylvester

amazing hotel, amazing location. wish I could live here

Partner

10/10

Exceptional

04 Jul 2026

Kayla

I stay at the M Social once a year and love it! It’s convenient, clean and spacious w/ a good fitness center. Exactly what I need for my stay.

Self

8/10

Excellent

03 Jul 2026

Mary

Would be nice to offer free coffee since no coffee machines in the room. Breakfast looked excellent and with a wonderful view. We had VIP status so got a lovely drink on the patio. That was a real treat. Location was perfect because we had 4 different theaters to attend in one weekend. Easy location.

Family

8/10

Excellent

03 Jul 2026

Carlos

Excellent location. Property well manage and maintain.

Family_with_children

10/10

Exceptional

03 Jul 2026

NADIA

Great hotel. Everything was clean, nice setup, quiet, comfy beds, delicious breakfast

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Mahlail

Very spacious rooms and nice staff

4/10

Poor

02 Jul 2026

Sandra

The location is stellar. We had no shampoo for our time there even after asking. Our clock broke and was never replaced. Room was clean and comfortable. Hidden fees were tacked onto bill and not explained. One conceirge was pleasant and helpful, other conceirge did not seem very happy. Gentlemen at the door were exceptional and went out of their way to be helpful. Elevators not always working.

Family

10/10

Exceptional

02 Jul 2026

Richard

Fun atmosphere at the bar. We were there during the World Cup and they had the games on the TVs.

10/10

Exceptional

01 Jul 2026

Vicki

The roads could be cleaned a bit more

Family

10/10

Exceptional

01 Jul 2026

Amanda

Location is AMAZING. Hotel was clean and staff was friendly. The cool rooftop bar is a plus. Would stay again for sure.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Edwin

Me encantó el hotel y el servicio del personal excelente. Muy buena ubicación y siempre me sentí seguro con mi familia.

Family_with_children

6/10

Pleasant

29 Jun 2026

Zoraida

I've stayed at many hotels across the country and managed hotels in the past. I have to say for the price I was not at all impressed. The room had the bare minimum. No makeup wipes, no water, just 1 roll of TP. I've been to motel 6s that at least gave a bottle of water for the stay. They did ,however, supply shampoo/conditioner and lotion. That was all. For $1600 on a 3 night stay. I booked a Times Square view and was told that was not what I booked. Checking in was terrible. They didn't even tell me where the elevators or room were. The headboards had damage. The desk had damage. The food at the restaurant was sub par. And the staff was rude. When I voiced my concerns at the end of my stay they were essentially ignored. Choose another hotel for the price point!

Family

8/10

Excellent

29 Jun 2026

Carolina

Great location and the rooftop bar was great for relaxing and views. Staff was very helpful, but interiors are showing a bit of wear.

Friends_and_family Family

8/10

Excellent

28 Jun 2026

Rylanda

Loved the location. Felt safe traveling there. Everyone as helpful. Chose the Hudson River side rather than the Times Square side and found it to be extremely peaceful and quiet. The beds are very comfortable.

Business

10/10

Exceptional

28 Jun 2026

Maricarmen

No noice at rooms! Great! Cleaned!

Friends_and_family Friends

10/10

Exceptional

27 Jun 2026

Charles

Centrally located to restaurants and plays

Family

10/10

Exceptional

26 Jun 2026

Carlos

Muy buenos

10/10

Exceptional

26 Jun 2026

Valerie

The location of this hotel is fantastic!! The rooftop bar was so much fun to have a nightly drink at and the big screen playing the World Cup was a great touch! The room was clean and comfortable with a great view of Times Square.

Family_with_children

10/10

Exceptional

25 Jun 2026

Livia

More choices for breakfast

Partner

10/10

Exceptional

25 Jun 2026

Colleen

The rooms were clean and the staff was friendly. You can’t ask for a better location for your first visit to the city! Times Square and Central Park are both reachable by foot, and it’s only a few minutes to the subway for longer destinations.

Friends

10/10

Exceptional

25 Jun 2026

Starlet Blake

Excellent place !! So close to so many things !!

Partner

10/10

Exceptional

24 Jun 2026

Jonathan

The room was clean and the staff was friendly from the check in to the housekeeping staff.

Family_with_children

8/10

Excellent

24 Jun 2026

Amanda

Great location and friendly staff! Our flight landed super early but the front desk was able to accommodate us. We were able to drop our bags and head out to explore.

The room and bathroom were clean upon arrival.

Family_with_children

10/10

Exceptional

24 Jun 2026

Dana

Fun place- FIFA fans had a great time. Nice staff, very helpful.

Family

8/10

Excellent

24 Jun 2026

Daniel

Everything was good while we stood there at the property.

Partner

6/10

Pleasant

23 Jun 2026

MARGARET

Our bathroom had dust on the shelves. The carpet had noticeable dirt and debris, like toenails. Received several calls during our stay for \"hotel sales\" and was told they were forwarded from reception. We had two rooms and neither had a working thermostat, thankfully weather permitted a fans only stay. We will not be coming back.

Friends_and_family Family

8/10

Excellent

22 Jun 2026

Kris

Decent hotel for the great location. That’s what you’re paying for.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Phuong

Great location by time square. Staff were very friendly. The filtered water/ice dispenser by elevator was greatly appreciated.

2/10

Poor

21 Jun 2026

Diana

I was scammed out of $500 plus tax like many others as you can see in the other reviews here and on other sites. They claimed that I smoked in my room which I absolutely did not. After several back and forths with management who were dismissive of a serious charge (especially Jeremy who should not even be a manager) I actually have a voice recording of manager Caroline telling me that the sensors have been having issues with Dysons. I didn’t even mention to her that I owned a Dyson hair styler so that’s clearly what triggered their sensor. Even through all that, I was refused a waiver of this penalty. I’d like to also mention I had my 8 year old son with me and would never smoke or vape in a room with him. I should not have to fight this hard to prove my innocence and still fail. Expedia, you should not have a hotel like this listed on your site. Shame on you. But this hotel, this was hands down the worst experience of any stay I have ever had. Go ANYWHERE else.

Family_with_children

10/10

Exceptional

21 Jun 2026

Victoria

This was the PERFECT spot to stay in NYC - easy to walk to Times Square as well as the different theaters for broadway! It wa s also close to subway if you want to go further south. The staff was super kind and helpful throughout our stay, and rooms were great! If you're like me and picky about pillows - the pillows were not too soft where they just flatten under your wait, they stayed supportive and fluffy.

Friends_and_family Friends

10/10

Exceptional

20 Jun 2026

Sara

Nice hotel. Great location

Friends

10/10

Exceptional

20 Jun 2026

Cynthia

Wonderful hotel right in the heart of the theater district. Easy walking distance to everything without being in the midst of the Times Square chaos. Very clean, modern, quiet hotel with an outstanding rooftop bar. Great for couples, families, or those on their own.

Self

10/10

Exceptional

20 Jun 2026

Cynthia D

Our stay at M Social was fantastic! The breakfast buffet was plentiful with options. The rooftop bar was amazing, plenty of space to hang out after a busy day. We will be back. We love to location.

Family

10/10

Exceptional

20 Jun 2026

arunabha

Had a wonderful stay at M Social Times Square. The staff was courteous, professional, and always willing to help. Any request we made was handled promptly and efficiently, which made our stay very comfortable.

The hotel is well-maintained, clean, and has a modern feel throughout. The breakfast, available for an additional fee, offered a good variety of quality options and was a great way to start the day.

One of the biggest highlights is the location - just steps away from Times Square and many major attractions. Despite being so close to the action, the rooms are well soundproofed, allowing for a peaceful night's sleep after a long and tiring day exploring New York City.

Overall, an excellent choice for anyone looking for comfort, convenience, and great service in the heart of Manhattan.

Family_with_children

10/10

Exceptional

20 Jun 2026

Holly

I love this hotel. The staff are very friendly and helpful. It is very clean, well kept and quiet. The bar is fun and the outdoor terrace is great. The hotel’s location is unbeatable. There are great restaurants nearby. It is my go to hotel in Manhattan.

Friends

6/10

Pleasant

19 Jun 2026

Jasmine

It’s fine but really overpriced in my opinion for what it offers. They even made me pay $3 just for asking for a spoon for my room.

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Rafael

Great location and views

8/10

Excellent

17 Jun 2026

Sue

Poor lighting in rooms and bathroom!
Waited too long on elevators everyday.

Friends_and_family Family

2/10

Poor

17 Jun 2026

timah

Very mediocre place, definitely overpriced. Extremely small bathroom.

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Shanesha

Rooms were kept clean by pleasant housekeeping staff. Great location with multiple options for any and everything you want to experience while visiting. Beautiful views of the city. Breakfast was not complimentary but there are lots of places to eat nearby.
FYI: Shower has a wand and overhead shower head so make sure you have something to cover your head if you don't want wet hair. Must step entirely inside the shower to turn on the water.

Family

10/10

Exceptional

16 Jun 2026

Anahit

Thanks

8/10

Excellent

15 Jun 2026

Carlos

First the staff were very nice and helpful. The location was great. Close to time square and subway station but far enough where it didn’t get crazy. It was a fun atmosphere. A little hectic due to the nba championships, the World Cup and PR day parade but it never got out of hand. The breakfast was good way to start the day make sure you get there early for a good table since the restaurant area is not very big. The views on the balcony were great. The room was a decent size and clean. We did not get the room we paid for it was an accessible room but we were too tired to change it. I will say that the floor got completely wet and slippery due to the layout. I would be very careful if you book that type of room. Bed was comfortable. No coffee or ice bucket. It was nice and quiet during the night. I haven’t seen the smoking charge that everyone talks about so we will see. We were never in the room or smoke, vape so there shouldn’t be one. I would recommend this hotel for couples, friend groups, etc. it was ok for children just not geared towards them.

Partner

10/10

Exceptional

15 Jun 2026

Mary

Friendly staff and clean room. Perfect location for our activities in NYC.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Mark

We love this place. Close to so many things.

Partner

10/10

Exceptional

14 Jun 2026

Everardo

The location an lobby are awesome!

Family_with_children

10/10

Exceptional

13 Jun 2026

Elizabeth

This hotel was a perfect spot for seeing some shows and being NYC tourists! The room was very comfortable and clean and had a nice (side) view of Times Square, and was very quiet even though there was a ton going on. It was also super easy to get to the subway when we needed it. I’d definitely stay there again especially since we got a good deal on the room for the location.

Partner

10/10

Exceptional

13 Jun 2026

Monika

Excellent staff. We checked in quite late. Encio, Williams went about and beyond. Would stay there again.

Friends_and_family Family

6/10

Pleasant

12 Jun 2026

Kaitlynn

The location was the only positive aspect of this stay. Unfortunately, I would not stay here again.

Upon arrival, I was assigned an older room on the 31st floor that looked nothing like the photos online. The bathroom lights did not work, and I was told I needed to insert the room key to activate the lights. After expressing my concerns, I requested a room change and was moved to a room in the newer wing.

While the second room was somewhat better, it still fell short in terms of cleanliness and overall condition. The carpet was stained, the cabinets were worn and outdated, and the bed was extremely hard and uncomfortable.

Business

8/10

Excellent

12 Jun 2026

Scott

This was a decent hotel right in the thick of the action. My only issue was they closed down the balcony for an entire evening because of a private event. The balcony was why I booked this hotel so it was a bit disappointing

Partner

6/10

Pleasant

10 Jun 2026

Kristina

Much older than looks in pictures. Small beds. Great location.

Family_with_children

10/10

Exceptional

10 Jun 2026

Andrea

This was an amazing hotel. The property was perfect for our family.

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Stefania

Excellent location !

Family

8/10

Excellent

09 Jun 2026

Jerniece

Our vacation dates were June 4-7, 2026. The first room we received overlooked another building which blocked our “city view” and the toilet was dirty. We requested another room and were moved to a cleaner room with a better view. The rooms are smaller in comparison to hotel rooms in Louisiana for the same price. You are paying for the location and not the room size. The staff were professional except for one of the housekeepers. He argued with us when we requested more towels. The bar is nice and there's plenty of seating in the bar/lobby area. The rooftop area seating is limited at night. The rooftop area was roped off in various areas for private events. You might need to reserve a spot if you want a good view of Time Square from the rooftop. The last day of our stay, two out of four elevators were working which caused major delays moving up and down. The wait times were 30 minutes!! That was ridiculous. I would recommend getting a view of “Time Square” and on the lowest floor possible in case the elevators are broken, then you can take the stairs. We stayed on the 19th floor and the stairs weren't an option for my mother-in-law.

Family

10/10

Exceptional

08 Jun 2026

Linh Bich

Love to places,nice , clean and very friendly, and the important one a very close at a Time Square , easy to go anywhere from there 100👍

Family_with_children

8/10

Excellent

07 Jun 2026

Alen

The room and bathroom are on the smaller side. The view and location are great.

Family_with_children

6/10

Pleasant

06 Jun 2026

Rosio

Front desk staff was not friendly at all. Did not make me feel welcome.

10/10

Exceptional

06 Jun 2026

Carla

Great location with a spectacular view of Time Square. Our room had one of the most comfortable mattresses we have ever experienced. Neat and clean room. Front desk staff was friendly and helpful. Breakfast was very good also. Paid Parking was one block down but wasn’t a problem at all. We walked everywhere and didn’t need the car until we left.

Partner

10/10

Exceptional

06 Jun 2026

Timothy

My 6 night stay at the MSocial Hotel was excellent!

Family

10/10

Exceptional

04 Jun 2026

David

Phenomenal atmosphere.

Friends

8/10

Excellent

03 Jun 2026

TERRY Lynn

Needed more elevators.

Family

6/10

Pleasant

03 Jun 2026

Jason

The hotel itself was fine and in good location. However when booking a King room with city view, don’t believe the picture on the site. Our city view was not towards Times Square, but was facing a crane doing construction 2 buildings away. Also the rooftop bar is relatively small and is open to the general public. Of the 5 nights we stayed at the hotel, we were able to get a seat on the side that faces Times Square only once. And since it is open to the public, we also had to wait in line for 10 minutes to use the elevator that takes you from the street level to the lobby where the bar is. They should at least allow actual guests of the hotel to have priority on the elevator.

Partner

8/10

Excellent

02 Jun 2026

Heather

Was given a handicap accessible room but not requested. The set up was fine but would recommend adding several more towels to these rooms. The water ends up all over the floor. I understand the dynamics of the set up but an individual with a disability would have difficulty with the amount of water that was on the floor especially with only one towel given per occupant.
The light over the mirror in the bathroom did not work. Not enough lighting in the bathroom to put on makeup.
One guest ended up vomiting and called the front desk to see about removing the vomit in the trash can from the room and they were less than helpful. I did put it outside of the room and it was later picked up. Again, only one towel in the room per guest and no offer if we needed anything.
On a positive note, the room was clean and had a great view. The lobby area was very nice and inviting. Fun area to hang out in.
Would suggest having coffee/expresso available all day.

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

Kimberlin Aretha

My 1st visit to Manhattan, NY was everything!! The stay was #1 and the food and Broadway plays were excellent. The most was the view from my room at MSocial, seeing Times Square at a high level. OMG!

Friends

2/10

Poor

02 Jun 2026

Sanaz

Patio was out of function so you could not sit outside to explore the view. That was the reason I booked. The room was EXTREMELY cold, & I mean COLD for the month of June. Heater apparently is out of function spring onwards. We asked for a mini heater which was not available. Did not get to sleep at all.

Friends_and_family Family

8/10

Excellent

02 Jun 2026

catherine

Great location if you're planning to watch shows. You can walk to theaters within 5-12 minutes.

Friends_and_family Friends

8/10

Excellent

01 Jun 2026

Ronald

MSocial is reasonably priced for a nice hotel a few steps off Broadway. It has a view of Times Square from the 5th floor bar/restaurant. Had a little problem with our initial room, but the manager was very helpful in moving us to a better room. All in all, we would definitely stay there again.

Partner

10/10

Exceptional

01 Jun 2026

Robert

ThelocationtoTimessquareandthetheatersweregreat.Rooftopbarwasgreat.Barservicewasslow.Didn'tlikethatyouhadtotake2elevatorsallthetimetogetfromyourroomtostreetlevel.

Partner

10/10

Exceptional

31 May 2026

Lakisha

The elevators only one was working making it aggravating to come and go

Family