M Social Hotel Times Square New York

United States , New York Area - NY
NEW YORK, 226 West 52Nd Street
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100 reviews shown

8/10

Excellent

28 Jun 2026

Rylanda

Loved the location. Felt safe traveling there. Everyone as helpful. Chose the Hudson River side rather than the Times Square side and found it to be extremely peaceful and quiet. The beds are very comfortable.

Business

10/10

Exceptional

28 Jun 2026

Maricarmen

No noice at rooms! Great! Cleaned!

Friends_and_family Friends

10/10

Exceptional

27 Jun 2026

Charles

Centrally located to restaurants and plays

Family

10/10

Exceptional

26 Jun 2026

Carlos

Muy buenos

10/10

Exceptional

26 Jun 2026

Valerie

The location of this hotel is fantastic!! The rooftop bar was so much fun to have a nightly drink at and the big screen playing the World Cup was a great touch! The room was clean and comfortable with a great view of Times Square.

Family_with_children

10/10

Exceptional

25 Jun 2026

Livia

More choices for breakfast

Partner

10/10

Exceptional

25 Jun 2026

Colleen

The rooms were clean and the staff was friendly. You can’t ask for a better location for your first visit to the city! Times Square and Central Park are both reachable by foot, and it’s only a few minutes to the subway for longer destinations.

Friends

10/10

Exceptional

25 Jun 2026

Starlet Blake

Excellent place !! So close to so many things !!

Partner

10/10

Exceptional

24 Jun 2026

Jonathan

The room was clean and the staff was friendly from the check in to the housekeeping staff.

Family_with_children

8/10

Excellent

24 Jun 2026

Amanda

Great location and friendly staff! Our flight landed super early but the front desk was able to accommodate us. We were able to drop our bags and head out to explore.

The room and bathroom were clean upon arrival.

Family_with_children

10/10

Exceptional

24 Jun 2026

Dana

Fun place- FIFA fans had a great time. Nice staff, very helpful.

Family

8/10

Excellent

24 Jun 2026

Daniel

Everything was good while we stood there at the property.

Partner

6/10

Pleasant

23 Jun 2026

MARGARET

Our bathroom had dust on the shelves. The carpet had noticeable dirt and debris, like toenails. Received several calls during our stay for \"hotel sales\" and was told they were forwarded from reception. We had two rooms and neither had a working thermostat, thankfully weather permitted a fans only stay. We will not be coming back.

Friends_and_family Family

8/10

Excellent

22 Jun 2026

Kris

Decent hotel for the great location. That’s what you’re paying for.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Phuong

Great location by time square. Staff were very friendly. The filtered water/ice dispenser by elevator was greatly appreciated.

2/10

Poor

21 Jun 2026

Diana

I was scammed out of $500 plus tax like many others as you can see in the other reviews here and on other sites. They claimed that I smoked in my room which I absolutely did not. After several back and forths with management who were dismissive of a serious charge (especially Jeremy who should not even be a manager) I actually have a voice recording of manager Caroline telling me that the sensors have been having issues with Dysons. I didn’t even mention to her that I owned a Dyson hair styler so that’s clearly what triggered their sensor. Even through all that, I was refused a waiver of this penalty. I’d like to also mention I had my 8 year old son with me and would never smoke or vape in a room with him. I should not have to fight this hard to prove my innocence and still fail. Expedia, you should not have a hotel like this listed on your site. Shame on you. But this hotel, this was hands down the worst experience of any stay I have ever had. Go ANYWHERE else.

Family_with_children

10/10

Exceptional

21 Jun 2026

Victoria

This was the PERFECT spot to stay in NYC - easy to walk to Times Square as well as the different theaters for broadway! It wa s also close to subway if you want to go further south. The staff was super kind and helpful throughout our stay, and rooms were great! If you're like me and picky about pillows - the pillows were not too soft where they just flatten under your wait, they stayed supportive and fluffy.

Friends_and_family Friends

10/10

Exceptional

20 Jun 2026

Sara

Nice hotel. Great location

Friends

10/10

Exceptional

20 Jun 2026

Cynthia

Wonderful hotel right in the heart of the theater district. Easy walking distance to everything without being in the midst of the Times Square chaos. Very clean, modern, quiet hotel with an outstanding rooftop bar. Great for couples, families, or those on their own.

Self

10/10

Exceptional

20 Jun 2026

Cynthia D

Our stay at M Social was fantastic! The breakfast buffet was plentiful with options. The rooftop bar was amazing, plenty of space to hang out after a busy day. We will be back. We love to location.

Family

10/10

Exceptional

20 Jun 2026

arunabha

Had a wonderful stay at M Social Times Square. The staff was courteous, professional, and always willing to help. Any request we made was handled promptly and efficiently, which made our stay very comfortable.

The hotel is well-maintained, clean, and has a modern feel throughout. The breakfast, available for an additional fee, offered a good variety of quality options and was a great way to start the day.

One of the biggest highlights is the location - just steps away from Times Square and many major attractions. Despite being so close to the action, the rooms are well soundproofed, allowing for a peaceful night's sleep after a long and tiring day exploring New York City.

Overall, an excellent choice for anyone looking for comfort, convenience, and great service in the heart of Manhattan.

Family_with_children

10/10

Exceptional

20 Jun 2026

Holly

I love this hotel. The staff are very friendly and helpful. It is very clean, well kept and quiet. The bar is fun and the outdoor terrace is great. The hotel’s location is unbeatable. There are great restaurants nearby. It is my go to hotel in Manhattan.

Friends

6/10

Pleasant

19 Jun 2026

Jasmine

It’s fine but really overpriced in my opinion for what it offers. They even made me pay $3 just for asking for a spoon for my room.

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Rafael

Great location and views

8/10

Excellent

17 Jun 2026

Sue

Poor lighting in rooms and bathroom!
Waited too long on elevators everyday.

Friends_and_family Family

2/10

Poor

17 Jun 2026

timah

Very mediocre place, definitely overpriced. Extremely small bathroom.

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Shanesha

Rooms were kept clean by pleasant housekeeping staff. Great location with multiple options for any and everything you want to experience while visiting. Beautiful views of the city. Breakfast was not complimentary but there are lots of places to eat nearby.
FYI: Shower has a wand and overhead shower head so make sure you have something to cover your head if you don't want wet hair. Must step entirely inside the shower to turn on the water.

Family

10/10

Exceptional

16 Jun 2026

Anahit

Thanks

8/10

Excellent

15 Jun 2026

Carlos

First the staff were very nice and helpful. The location was great. Close to time square and subway station but far enough where it didn’t get crazy. It was a fun atmosphere. A little hectic due to the nba championships, the World Cup and PR day parade but it never got out of hand. The breakfast was good way to start the day make sure you get there early for a good table since the restaurant area is not very big. The views on the balcony were great. The room was a decent size and clean. We did not get the room we paid for it was an accessible room but we were too tired to change it. I will say that the floor got completely wet and slippery due to the layout. I would be very careful if you book that type of room. Bed was comfortable. No coffee or ice bucket. It was nice and quiet during the night. I haven’t seen the smoking charge that everyone talks about so we will see. We were never in the room or smoke, vape so there shouldn’t be one. I would recommend this hotel for couples, friend groups, etc. it was ok for children just not geared towards them.

Partner

10/10

Exceptional

15 Jun 2026

Mary

Friendly staff and clean room. Perfect location for our activities in NYC.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Mark

We love this place. Close to so many things.

Partner

10/10

Exceptional

14 Jun 2026

Everardo

The location an lobby are awesome!

Family_with_children

10/10

Exceptional

13 Jun 2026

Elizabeth

This hotel was a perfect spot for seeing some shows and being NYC tourists! The room was very comfortable and clean and had a nice (side) view of Times Square, and was very quiet even though there was a ton going on. It was also super easy to get to the subway when we needed it. I’d definitely stay there again especially since we got a good deal on the room for the location.

Partner

10/10

Exceptional

13 Jun 2026

Monika

Excellent staff. We checked in quite late. Encio, Williams went about and beyond. Would stay there again.

Friends_and_family Family

6/10

Pleasant

12 Jun 2026

Kaitlynn

The location was the only positive aspect of this stay. Unfortunately, I would not stay here again.

Upon arrival, I was assigned an older room on the 31st floor that looked nothing like the photos online. The bathroom lights did not work, and I was told I needed to insert the room key to activate the lights. After expressing my concerns, I requested a room change and was moved to a room in the newer wing.

While the second room was somewhat better, it still fell short in terms of cleanliness and overall condition. The carpet was stained, the cabinets were worn and outdated, and the bed was extremely hard and uncomfortable.

Business

8/10

Excellent

12 Jun 2026

Scott

This was a decent hotel right in the thick of the action. My only issue was they closed down the balcony for an entire evening because of a private event. The balcony was why I booked this hotel so it was a bit disappointing

Partner

6/10

Pleasant

10 Jun 2026

Kristina

Much older than looks in pictures. Small beds. Great location.

Family_with_children

10/10

Exceptional

10 Jun 2026

Andrea

This was an amazing hotel. The property was perfect for our family.

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Stefania

Excellent location !

Family

8/10

Excellent

09 Jun 2026

Jerniece

Our vacation dates were June 4-7, 2026. The first room we received overlooked another building which blocked our “city view” and the toilet was dirty. We requested another room and were moved to a cleaner room with a better view. The rooms are smaller in comparison to hotel rooms in Louisiana for the same price. You are paying for the location and not the room size. The staff were professional except for one of the housekeepers. He argued with us when we requested more towels. The bar is nice and there's plenty of seating in the bar/lobby area. The rooftop area seating is limited at night. The rooftop area was roped off in various areas for private events. You might need to reserve a spot if you want a good view of Time Square from the rooftop. The last day of our stay, two out of four elevators were working which caused major delays moving up and down. The wait times were 30 minutes!! That was ridiculous. I would recommend getting a view of “Time Square” and on the lowest floor possible in case the elevators are broken, then you can take the stairs. We stayed on the 19th floor and the stairs weren't an option for my mother-in-law.

Family

10/10

Exceptional

08 Jun 2026

Linh Bich

Love to places,nice , clean and very friendly, and the important one a very close at a Time Square , easy to go anywhere from there 100👍

Family_with_children

8/10

Excellent

07 Jun 2026

Alen

The room and bathroom are on the smaller side. The view and location are great.

Family_with_children

6/10

Pleasant

06 Jun 2026

Rosio

Front desk staff was not friendly at all. Did not make me feel welcome.

10/10

Exceptional

06 Jun 2026

Carla

Great location with a spectacular view of Time Square. Our room had one of the most comfortable mattresses we have ever experienced. Neat and clean room. Front desk staff was friendly and helpful. Breakfast was very good also. Paid Parking was one block down but wasn’t a problem at all. We walked everywhere and didn’t need the car until we left.

Partner

10/10

Exceptional

06 Jun 2026

Timothy

My 6 night stay at the MSocial Hotel was excellent!

Family

10/10

Exceptional

04 Jun 2026

David

Phenomenal atmosphere.

Friends

8/10

Excellent

03 Jun 2026

TERRY Lynn

Needed more elevators.

Family

6/10

Pleasant

03 Jun 2026

Jason

The hotel itself was fine and in good location. However when booking a King room with city view, don’t believe the picture on the site. Our city view was not towards Times Square, but was facing a crane doing construction 2 buildings away. Also the rooftop bar is relatively small and is open to the general public. Of the 5 nights we stayed at the hotel, we were able to get a seat on the side that faces Times Square only once. And since it is open to the public, we also had to wait in line for 10 minutes to use the elevator that takes you from the street level to the lobby where the bar is. They should at least allow actual guests of the hotel to have priority on the elevator.

Partner

8/10

Excellent

02 Jun 2026

Heather

Was given a handicap accessible room but not requested. The set up was fine but would recommend adding several more towels to these rooms. The water ends up all over the floor. I understand the dynamics of the set up but an individual with a disability would have difficulty with the amount of water that was on the floor especially with only one towel given per occupant.
The light over the mirror in the bathroom did not work. Not enough lighting in the bathroom to put on makeup.
One guest ended up vomiting and called the front desk to see about removing the vomit in the trash can from the room and they were less than helpful. I did put it outside of the room and it was later picked up. Again, only one towel in the room per guest and no offer if we needed anything.
On a positive note, the room was clean and had a great view. The lobby area was very nice and inviting. Fun area to hang out in.
Would suggest having coffee/expresso available all day.

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

Kimberlin Aretha

My 1st visit to Manhattan, NY was everything!! The stay was #1 and the food and Broadway plays were excellent. The most was the view from my room at MSocial, seeing Times Square at a high level. OMG!

Friends

2/10

Poor

02 Jun 2026

Sanaz

Patio was out of function so you could not sit outside to explore the view. That was the reason I booked. The room was EXTREMELY cold, & I mean COLD for the month of June. Heater apparently is out of function spring onwards. We asked for a mini heater which was not available. Did not get to sleep at all.

Friends_and_family Family

8/10

Excellent

02 Jun 2026

catherine

Great location if you're planning to watch shows. You can walk to theaters within 5-12 minutes.

Friends_and_family Friends

8/10

Excellent

01 Jun 2026

Ronald

MSocial is reasonably priced for a nice hotel a few steps off Broadway. It has a view of Times Square from the 5th floor bar/restaurant. Had a little problem with our initial room, but the manager was very helpful in moving us to a better room. All in all, we would definitely stay there again.

Partner

10/10

Exceptional

01 Jun 2026

Robert

ThelocationtoTimessquareandthetheatersweregreat.Rooftopbarwasgreat.Barservicewasslow.Didn'tlikethatyouhadtotake2elevatorsallthetimetogetfromyourroomtostreetlevel.

Partner

10/10

Exceptional

31 May 2026

Lakisha

The elevators only one was working making it aggravating to come and go

Family

8/10

Excellent

31 May 2026

Ashley

Great stay

10/10

Exceptional

31 May 2026

Jon

Great location, comfortable clean room, and friendly staff.

Partner

8/10

Excellent

30 May 2026

Kerry

The shared space on lobby level is very nice, it had a great bar, plenty of sitting areas, a DJ during evening hour, and view of Times Square from the walk out balcony.
Unfortunately, the hotel rooms are very small, bathrooms are tiny, and decor in the rooms are dated.

Friends_and_family Family

10/10

Exceptional

30 May 2026

Demetrius

Great staff and service. Perfect location

10/10

Exceptional

30 May 2026

Kelly

Fab hotel, perfect location, a great rooftop area along with a cool lobby/bar area. All in all great hotel

Family_with_children

8/10

Excellent

29 May 2026

Russell

The hotel has a very good location at the north end of the Times Square area. Close to subways, museums and theaters but not the crowded noisy Times Square itself. The roof top bar looked nice though we didn’t actually use it. It isn’t very big so you probably need to get there early. My wife found the bathroom and room lighting to be poor for applying make-up. The small refrigerator for guest use was great. In our room the heating didn’t work but we survived without it since if we just turned off the air the temp rose on its own the two degree increase we wanted. We told the housekeeper who said she would check on it but it never improved. We should have called it in. The lobby location on the 7th floor is a little quirky. You have to go thru the lobby to get to the elevators that take you to the ground floor entrance. We got used to it.

Partner

10/10

Exceptional

28 May 2026

Juan

El hotel súper todo la atención las habitaciones la vista ,me gustaría repetir

Family_with_children

2/10

Poor

26 May 2026

Yoselin

I regrets saying here. The room conditions were disgusting. The staff charged $500 for a “smoking fee” when I was only getting my hair done. Staff was not able to provide me with any proof or report from their sensor and refused to conduct an inspection when I requested them to do so. Besides I was told my destination fee would be $137 US dollars and they charged $211.46 at the end. Bed head rest was peeling off and mirrors were nasty. I will be escalating this for sure. Do not make a reservation.

Self

8/10

Excellent

26 May 2026

Victoria

Great location. Easy access to everything. Many places to see and eat in the area. Minutes away from theaters, on foot. BUT, they keep the AC at their chosen temperature, even though each room as a panel ''to control'' your own. The room was unpleasently warm. Don't miss the view from the terrace, if you do go!

Friends_and_family Family

10/10

Exceptional

25 May 2026

Anthony

Everything was good especially the bartender

Partner

10/10

Exceptional

25 May 2026

Graciela

Staff was very helpful !

Friends

10/10

Exceptional

25 May 2026

Jin-Hyung

Good staff and location.

Partner

6/10

Pleasant

25 May 2026

Kathleen

This hotel is far too over priced. It is very dated. The rooms are dusty and the bathrooms need attention. You arrive street level and elevator to lobby. The elevators to the room can get crowded at peak times. They charge package handling fee to do literally nothing but accept your package and hold on a trolley at street level porter station. They didn't even deliver to our room. The best feature of the hotel is the bar lounge restaurant. Good food, great breakfast, nice wait staff and great nightly entertainment. Location of this hotel is convenient as well with views of the tip of Time Square. Would I stay here again. Probably not.

Family_with_children

8/10

Excellent

24 May 2026

Mahdad

Best location. Best price. Best room service.
Clean room.

Family_with_children

10/10

Exceptional

23 May 2026

Rosa H

Clean nice convenient to everythin

Partner

10/10

Exceptional

23 May 2026

Dawn

This is my 3rd time staying at M Social. It is conveniently located. The staff is great. Clean, quiet, Elli, the housekeeper on the 20th floor is a gem! Wouldn't change a thing. Can't wait to come back in January!

10/10

Exceptional

23 May 2026

Jeff

We chose M. Social because we wanted to be close to Studio 54 Theater. We were in town to see a show there multiple times. The location was amazing. We were close to exactly where we wanted to be. The room was very nice. The hotel was fantastic. We were too busy to use the fitness center but enjoyed the roof top lounge area. The only, and I mean only criticism I could find is that during peak times the elevators could be a little bit of a wait. But with that being said, I would definitely stay here again, the positives outweighed that one tiny thing.

Friends

10/10

Exceptional

22 May 2026

Randy

The location alone is perfect. We love the rooms and the staff. The lobby and bar area is nice but always has too many people just standing around. We like to grab a drink or work on the couches and they are always occupied by an excessive amount people trying to check in. The elevator was a bit of a hassle. One has been broken both times we stayed there in the last 2 months. Other than that the stay is always a positive one.

Partner

10/10

Exceptional

21 May 2026

Andy Viktor

Good

Family_with_children

4/10

Poor

19 May 2026

Kavoos

This hotel is in a very good location, and you have a full view of Times Square. The only concern is that the room is not very clean; I found hair in my pillow and sink.

Family

10/10

Exceptional

19 May 2026

Kimberly

Staff were amazing, rooms were clean. Hot water was hit and miss. Though family staying on the same floor had no problems

Family

10/10

Exceptional

17 May 2026

Richard

The room was really nice and quite spacious for a Times Square location. The shower is 'curbless' so expect some water outside the shower.

We dined elsewhere, but spent both a sunny and a rainy afternoon in the lounge. You're being charged a daily facility fee, which includes $10 off your bar tab if charged to your room, so take advantage. Great drinks and service in a relaxing atmosphere.

Certainly would stay here again!

Partner

10/10

Exceptional

16 May 2026

Kristen

Front desk staff were very nice and accommodating

Partner

8/10

Excellent

15 May 2026

ANDRES

Ubicación conveniente, el hotel está en buenas condiciones generales, el limpio y agradable

Business

6/10

Pleasant

14 May 2026

Calvin

The lobby set up is kind of weird. You have to elevator to the lobby and then take another elevator to get to your room. Not a fan!

Self

10/10

Exceptional

12 May 2026

Michelle

Excellent location, helpful staff, nice clean comfortable and spacious rooms. We will definitely stay here again.

10/10

Exceptional

12 May 2026

Ian

Great service, fitness center, room. Only complaint was the busy elevator.

Partner

10/10

Exceptional

12 May 2026

Caryn

Great location. Comfortable beds. Excellent shower. Clean. Friendly staff. Stay here almost every time I come to the city.

Family

10/10

Exceptional

09 May 2026

Teresa

Everyone on staff that we came in contact with was so nice and helpful. We had a Times Square view, the beds were comfy, pillows were great and the room was well appointed. I appreciate that there was a full length mirror and a plug near it to do your hair while someone else was in the bathroom. It was easy to store luggage both the morning we arrived and the day we were checking out. I was traveling with my teenager and felt safe in this location. It was nice that the room key was necessary to go higher than the lobby. We were able to check in a couple hours early, which was greatly appreciated because by then we had spent the entire morning and half of the day in New York City and we’re ready for a rest! We will definitely stay there again.

Friends_and_family Family

10/10

Exceptional

05 May 2026

alexiah

Great location, friendly staff, clean overall!

Family_with_children

8/10

Excellent

05 May 2026

tania

Hotel was ok. Room could be cleaner, and sheets could be more comfortable.
The breakfast line for the buffet was an hour wait, they need to expand the area to fit more people because is a huge hotel. I had an $70.00 credit for food and beverage and couldn’t use it, because of the breakfast line. The staff member made a discount of my final bill, so I left the satisfied.

10/10

Exceptional

04 May 2026

William

Very large and clean rooms, easy access to broadway shows and Times Square!

Family_with_children

10/10

Exceptional

04 May 2026

Keith

Staff was very responsive and helpful. Was able to have luggage held early until check-in without problem, elevators were quick and efficient to rooms. Overall a very nice stay in a great location.

Family_with_children

8/10

Excellent

04 May 2026

Delnises C

Clean room but bathroom outdated and clogged problem

Family_with_children

8/10

Excellent

04 May 2026

Christina

Great place to stay in NYC. M Social is one of our favorite places!!!

Family

10/10

Exceptional

03 May 2026

Hector

Finally find a excellent place to stay at NY

Family

10/10

Exceptional

03 May 2026

Ramtin

The staff were very helpful and attentive. The rooms were clean, comfortable, and quiet. The breakfast was delicious with beautiful view of the Times Square. The property is conveniently located close to Times Square and Central Park with many nice shops and restaurants nearby.

6/10

Pleasant

29 Apr 2026

Regina

Well I was confused when I checked in , you go into a lower small lobby then take an elevator up to ck in desk just a really strange set up . Overall if you need a few days and don’t expect luxury the beds are comfortable and it’s clean just basic older hotel . Absolutely not worth the nightly rate . The elevators are always in use there is a constant crowd of people trying to go up or down snd there is a line to go down the elevator to go out of the hotel . It’s just so bizarre. Hotel is old nothing fancy . Location is excellent right in time square . Excellent steak house right next door . The staff in the front is extremely nice and informative. Again strange things in this hotel . No microwave and no coffee maker , I called on the last day of the stay to see if the kitchen can warm up my food and they said oh we can send a microwave to your room I guess you have to ask for a microwave or a coffee maker very strange . I’m just used to these things being a basic thing when you rent a hotel especially a high end hotel . In the the shower you have to get all wet with cold water when you turn it on and the soap is placed on the same side as the shower head instead of the opposite side like it’s supposed to . Just everything is out of place . Finally the biggest blow is check out I payed close to 400 bucks on resort fee I was like for what ? A low budget no name brand hectic chaotic elevator situation hotel that’s not updated. . Very disappointing. Cute though !

Partner

8/10

Excellent

29 Apr 2026

Susan

Our room was spacious and nice. Linens were great. Our king-size bed was stiff as a board. Not comfortable at all. The reviews had all mentioned how comfortable the beds were so maybe we just had a bad one, I don't know. Shower was nice but the last day we had no hot water! Location is awesome with a Walgreens nearby and lots of theaters and restaurants. We ate in their restaurant the first night and it was fine - pizza was good, fish 'n' chips were OK. Loved the bar and the lounge area. Nice place to relax and meet other people before going out.

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

Amy

Walking distance to Times Square and Broadway. And a Whole Foods very close!! Great location!

Family

10/10

Exceptional

28 Apr 2026

Paula

This was our second visit, the hotel is centrally located, rooms are a good size and very clean and comfortable. The staff are lovely, very friendly and helpful.

10/10

Exceptional

28 Apr 2026

Larry Shiraz

Great location. Upscale. Nice bar and gym.

Partner

8/10

Excellent

26 Apr 2026

Elizabeth

We got a $10 credit each day towards food or beverages. We were told the bar closed each night at 12:30 with last call at 11:30. One night we got there at 10:15 and it was already closed. Two other days, last call was even earlier. Very frustrating to not be able to use our credit.

Friends_and_family Friends

2/10

Poor

25 Apr 2026

Cheryl

I travel to the city several times a year for personal and business reasons. This was my first time ever at the M Social. I had no hot water on my second morning there. I called, and they said they would send someone right up. They never showed so I just showered so I could get to my meeting. I assumed it was all fixed later that day, but apparently not as there was no hot water again the next morning. I had to call again and was told at that point that there was a valve issue. They offered to refund my destination fee-$160 out of a $1600 hotel bill. The water situation was finally fixed on my last morning, but two of the four elevators were down. It took me ten minutes to get down to the lobby every time I left the hotel.

Things happen and that’s fine, but their lack of communication about the issues and measly efforts to make up for the situation put it at the top of my list to never stay there again.

Self

8/10

Excellent

24 Apr 2026

Vernette C

Decent size room with good amenities. Staff were super friendly and helpful. Breakfast was ok. Would stay again especially due to the location being close to the theatre district, walking distance to 5th Ave and Times Square.

Friends