Name: Romer Hell's Kitchen Hotel
Address: 851 Eighth Avenue, New York, 10019, US

Romer Hell's Kitchen Hotel

New York Area - NY · United States

100 reviews shown

8/10

Excellent

23 Jul 2026

Kevin

I would have given this place an overall 4-5 star but two things let it down. The air conditioning in the room is awful, set it to the lowest which is 18.5°C and it only gets to 22.5°C even though on for full 24 hours constant. My own thermometer was reading 24°C. Reception staff lovely, concierge awful with no politeness.
Rooms are quiet and clean.

4/10

Poor

23 Jul 2026

Yuanyi

The AC is so loud that I couldn’t sleep at night.

10/10

Exceptional

22 Jul 2026

Arielle

I want to gate keep, but I won’t…
We had such a wonderful stay! The manager was so kind, welcoming, and incredibly accommodating, making our visit feel truly special. Everything was excellent, and we can't wait to come back. Highly recommend!

10/10

Exceptional

17 Jul 2026

Amelia

Really enjoyed our stay thanks!

Family_with_children

10/10

Exceptional

15 Jul 2026

Anna

We had connecting rooms, which were good sized and very comfortable. Very convenient location for walking and subway.

Family_with_children

6/10

Pleasant

15 Jul 2026

James

Rooms are nice but they seem to be cutting corners. Internet not fast enough to do a Zoom call for work. Fridge was hot. Shower was not. No coffee or tea in the room. No help with bags when I needed it. For the $45 a day resort fee I’d hope for some more service.

Self

8/10

Excellent

15 Jul 2026

claire

Loved the location! Hotel was beautiful and really well-staffed. Everything was great! Only issue was that the AC wasn't doing much to cool down the room, but it was a heat wave so who knows if it was even possible to get it cooler. Highly recommend and would stay there again!

Family

10/10

Exceptional

14 Jul 2026

kristin Elizabeth

Easy to get into and out of. Parking reasonable. Unbelievable kindness of the staff, really above and beyond. We were traveling, by car, with a dog, with multiple activities planned. We did a broadway show, very convenient for that, also convenient proximity to Central Park for our doggo. Lots of citibike kiosks nearby and great dining. I rarely come to NY and return to a previous stay but I would go
Out of my way to stay here again. Greta value for
Your dollar.

Pet

8/10

Excellent

14 Jul 2026

Matthew John

Overall, a good stay. Positives were the location - close to great restaurants and theatres. Breakfast is a $15 credit to the cafe which sounds low but the coffee and light food options were good and reasonable. First night we had maintenance check the AC and they improved the air flow. If it's super hot and humid, the building won't keep up unfortunately. We were on the 9th floor which was at the front and still a bit noisy. Staff were all friendly and helpful.

Partner

10/10

Exceptional

14 Jul 2026

Lorra

Great location! Parking next door is very convenient. There was a street fair but we were able to exit on the side street. Lots of food choices near by. I would stay again.

Friends

4/10

Poor

11 Jul 2026

Abby

Very clean with nice sized rooms but there was an unmistakeable damp odor and the a/c wasn’t cold enough. would not stay again.

Family

10/10

Exceptional

10 Jul 2026

Kim

Staff is always friendly.

10/10

Exceptional

08 Jul 2026

Jenning

It was a basic stay. The room was clean. The ac didn’t work too well, but the maintenance man arrived within a few minutes. The phone in the room didn’t work…so I had to go downstairs to report issues. They don’t have a microwave to heat food at all throughout the whole hotel…which was a bummer. It was clean and close to everything which is the best part about staying in NYC. No complaints about the cleanliness.

Friends_and_family Family

6/10

Pleasant

08 Jul 2026

Lori

Great location, good size rooms, AC doesn’t work that well in the heat of the summer.

Family

4/10

Poor

08 Jul 2026

Lisa

The staff at the hotel at check in stated that I had complimentary breakfast that I ended up paying for, the room was ungodly hot all during my stay, a small fan was given for my use in the room that did nothing, after talking with manager as I figured I did not resolve anything, the staff just talks in circles. Upon check in make sure what they tell you is actually true. I would not go back for the way I was trerated.
Otherwise the room was clean and comfortable.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Tracie

Great location with spacious rooms. We appreciated the lobby spaces as a landing spot for a quick bite and found the location to be quick to access but quieter than other spots we’ve stayed. A great choice!

Family

10/10

Exceptional

07 Jul 2026

Robert

The rooms were large compared to most NYC rooms. Great atmosphere.

Family_with_children

10/10

Exceptional

06 Jul 2026

Colleen

The hotel style was charming and perfect locations for our weekend plans. We were able to walk to the theater, and subway stations were just minutes away. We parked our car on arrival and didn't need it again until we left for home.
I am a woman who travelled with my teenaged daughter and niece, and we felt completely safe in the neighborhood.

Family

10/10

Exceptional

06 Jul 2026

P Chris

Great location

Partner

10/10

Exceptional

05 Jul 2026

Kerrie

The hotel staff was amazing!!! we got in late and the night staff was so warm and friendly for 1AM! . each night we got in late and the night staff again, so kind. the day time door man and front desk staff also very helpful and friendly. lobby is really cute, warm and cozy. small coffee shop and little water and snacks available in lobby shop. for NYC the room size was good with cute decor. They had a few small things in the room that needed repairs plus things like behind the TV needed cleaning, only noticed since we stayed a full week! Overall great hotel staff, walkable to theater and time square good decor and nice options available, I would stay again!

Family_with_children

2/10

Poor

05 Jul 2026

Christopher

The AC in our room didn't work. We sweated all mighty. The mattress was terrible we woke up on pain. 0/10; don't recommend.

Partner

10/10

Exceptional

04 Jul 2026

Tamara

Excellent staff, room is large, well-designed, clean and comfortable.

Friends_and_family Family

6/10

Pleasant

04 Jul 2026

Ivetta

The location was great but the amenities were outdated. No coffee machine in the room and aparently there are no bathrobes available unless we want to purchase it for $75

Family

8/10

Excellent

04 Jul 2026

Diane

The rooms are regular, expected, hotel style with older-type wood furnishings. The hallways are excessively dark green. The beds are average in comfort, with just a mattress on top of a platform frame. The even number side of the hotel is quiet to the outside. In 100+ degree weather both the hotel and room HVAC cannot keep up to cool, making the areas feel humid and warmer than expected. Security to the room levels is good - needing a valid keycard to enable the elevator. Location of Romer's is good to the surrounding areas, making walking easy. I knew of the $45+tax/night resort fee and what it included - however, the front desk never explained it or what benefits were offered on check-in. Overall, I'd suggest looking at all local hotels to this area and making a different choice is there is a better price. This hotel is an 4 out of 5 - no more.

Friends

6/10

Pleasant

04 Jul 2026

Thuy-anh

AC hot. Carpet stinks. The room smell musty. Water takes so long to get hot. Bed so hard hurt my back.

Family_with_children

10/10

Exceptional

04 Jul 2026

Kayla

Stayed for a weekend with my mom. We loved the Romer! Very convenient, clean and spacious. Was just what we needed!

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Leila

Excellent staff, so attentive and kind, room was exquisite! Decor was so lush and sleek and the space was clean 10/10 stay. Spacious also!

Self

10/10

Exceptional

02 Jul 2026

Daniela

Very cute room and good location

10/10

Exceptional

01 Jul 2026

Dirk

Can’t say enough good about this hotel! Location was perfect. Staff was so nice and helpful. Also… it’s just a very good vibe.

2/10

Poor

30 Jun 2026

Chan

Got the worst room ever. Construction view. Worker walk just outside of the room. (Room was on the second floor and construction worker walk on the roof just outside of the room. Made a reservation six month ago but still got the such a horrible room.

Partner

10/10

Exceptional

29 Jun 2026

Ted

Great place

Partner

10/10

Exceptional

26 Jun 2026

Norihisa

Great vibe. Similar but even better than the great stay we had at their Waikiki property. Speakeasy was nice although it closed early for us at midnight on a Saturday night. Room decor was simple but tasteful and well done. Rooms are large for NYC. Friendly and professional.

Friends_and_family Friends

8/10

Excellent

26 Jun 2026

Abhinav

Very well proximity to Time Square, right in the heart of all action and amazing food places.
Rooms are big compared to other properties at this price point in the area

Friends

8/10

Excellent

23 Jun 2026

Tina

The room was a good size for NYC, not a closet! Bed was comfy with adequate pillows. The Bell Man was super helpful/accommodating. The Front Desk wasn’t super accommodating with early check-in l, but did end up letting my hubby check-in an hour early. The location is convenient & by Time Square.

Partner

10/10

Exceptional

22 Jun 2026

Hsiao Y.

Great location if you want to be in mid-town. We were on the 5th floor and could hear the occasional street noise but it wasn’t too bad except for garbage pick up day.

10/10

Exceptional

20 Jun 2026

Sheila

Spacious rooms. Great location. Friendly, helpful staff. Reasonable rates, especially for NYC.

Partner

10/10

Exceptional

20 Jun 2026

William

Hotel with a great location and easy parking directly beside the front door!

Friends_and_family Friends

10/10

Exceptional

19 Jun 2026

John

Great location for Theater District

Family

10/10

Exceptional

19 Jun 2026

Patricia

Excellent location and very clean. The man working the front door was friendly. I felt welcomed each time.

Friends_and_family Family

8/10

Excellent

18 Jun 2026

Elizabeth

Great neighborhood close to Time
square without having to be in Time
square. Easy access to so many of the subway lines. Great local delis for quick but delicious eats. Right around the corner from Whole Foods. Front desk was helpful but a bit brusque. Took advantage of bike rentals but wish they explained a bit more about how it works. They minute you click on the qr for voucher it starts your rental. And they won't give voucher until the day it will be used. So I had to call bike rentals they said it wasn't an issue and you don't need to do that in advance to secure bikes or anything.

10/10

Exceptional

17 Jun 2026

Andrew

Hoppin’ place! Runs efficiently; it’s clean, with great staff.

Self

8/10

Excellent

17 Jun 2026

Carol

The location of this hotel was great. The staff was very friendly and helpful. We were surprised that there were no amenities at all except for shampoo, conditioner, body wash, and lotion. There was an ice machine, but there were no cups or glasses of any kind in the room. There was also no coffee or tea anywhere except what you had to pay for in the café downstairs. And it was an expensive cup of coffee. Perhaps this is standard for New York, but it has been forever since we’ve been to a hotel that didn’t at least provide coffee and/or tea in the morning.

Partner

10/10

Exceptional

17 Jun 2026

Ekta

Beautiful hotel and great location

Partner

10/10

Exceptional

17 Jun 2026

Danielle

Excellent location, comfortable room and bed, clean, friendly staff.

10/10

Exceptional

14 Jun 2026

Lisa

This hotel was gorgeous and surprisingly spacious

Self

10/10

Exceptional

13 Jun 2026

Youyeong

Amazing !

10/10

Exceptional

11 Jun 2026

Birgit

The room was clean, perfect location.

Friends

10/10

Exceptional

10 Jun 2026

Trena

Location, location, location!!

Family

10/10

Exceptional

10 Jun 2026

WILSON

Love it here. I prefer to stay here every time I visit NYC

8/10

Excellent

10 Jun 2026

Jennifer

We had a nice stay! Very, very nice to have two Queen beds and to be so close to the action, but, have peace and quiet, as well! It was a hassle to get washclothes from the cleaning staff for some reason, but, I really had no other complaints.

Friends_and_family Friends

10/10

Exceptional

10 Jun 2026

ADRIANA

Great location - clean rooms - great staff.

Family_with_children

10/10

Exceptional

10 Jun 2026

Gabriel

Very good overall

Family_with_children

8/10

Excellent

09 Jun 2026

Anne

The property was clean and staff was very friendly. It was in a great location for everything we wanted to do in the area and when we needed to get to lower Manhattan it only took a few minutes to get an Uber. Only slight issues were the hot water in the shower was a bit inconsistent depending on time in the morning or evening. And the air conditioning was not as strong - it was preset at 65 but usually read to be actually @ 73 or 74 which was quite warm and stuffy with 4 people in the room and it being unusually hot (90’s) outside the weekend we were there (6/4-6/8/26).

Family_with_children

8/10

Excellent

08 Jun 2026

Sandra T

Clean and quiet.

Friends

6/10

Pleasant

08 Jun 2026

Brogan

The hotel was in a fabulous location. The room was nice and spacious. They didn't have any in-room amenities like tea or coffee. Just 2 bottles of water upon check-in. The staff wasn't helpful at all. We arrived quite early, and the bellhop was great and stowed our luggage. The front desk said they'd call us when the rooms were ready. We came back 1.5 hrs before check-in and 1 of 3 rooms was ready (no call or text). For the other two, again, they said they'd call us when they were ready. We didn't want to be a burden because of course we are early but when we went back at check-in time, they had been ready and no one told us. The front desk staff don't seem to care if you live or die. However, the hotel room was very clean and as listed online.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Kelly

Great hotel and great location. Close enough to walk to Times Square, Broadway shows, and Central Park.
The hotel offers free bike rentals (a few blocks walk from the hotel) and passes to a gym nearby (no gym on site).
Staff were friendly and helpful, especially the doormen.
Would definitely stay here again!

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Lanie

The room and clean and comfortable for 4 adults. It was close to Times Square and the subway. We all would stay here again.

Family

10/10

Exceptional

07 Jun 2026

Surbhi

Our stay was wonderful. Hotel is very quote compared to many others I have stay at in NYC. Close to subway and main attractions. Staff was incredibly friendly and helpful. It really felt like a boutique hotel in the neighborhood. Would stay again.

Friends_and_family Family

8/10

Excellent

07 Jun 2026

Naseema

The location was perfect, minutes away from Columbus circle and Whole Foods and the C/A train was right outside. The staff were very kind and helpful. The aesthetic is very pretty and upscale with touches of old New York. Downsides were that there were no vegetarian or vegan options for breakfast sandwiches- everything had pork in it except for pastries. The hair dryer in the bathroom is VERY outdated and dirty, the bathroom tiles in the shower looked worn out but I think it’s because it was maybe built a long time ago, reminded me of historic apartment buildings in Manhattan. If you bring your own hair dryer, then that wouldn’t matter. The smoke sensor was very noisy and had a slight weird smell. Idk why they require it if I chose a non-smoking room and I don’t smoke. If you need complete silence when you sleep, maybe don’t stay here. I was okay with it as I’m used to background noise when I sleep.
The bed was cranky when I sat on it but pillows and linens were very clean and comfortable. Lighting in the room is not very bright at night, and I had to individually turn on every lamp lol. Also they advertise a “continental breakfast” but there was none. Just a small cafe where you can use your points but then again there was nothing for me to eat except a croissant and a latte- a bit disappointing but overall if you want to stay in midtown and want to be nearby shops and grocery stores/pharmacies and you want a safe place to stay, it’s worth it! Just bring your own hair dryer

Self

10/10

Exceptional

07 Jun 2026

Marcy

Romer is perfect for when you want to stay at a central location in new york but dont want to be in the busy times square area. Everything can be reached easily. The hotel staff is helpful, the rooms are clean and
I like the interior design of the hotel

Family_with_children

10/10

Exceptional

06 Jun 2026

Allison

Excellent location. Room was clean, quiet and well maintained.

6/10

Pleasant

06 Jun 2026

cdj

The place is really beautiful and nice rooms. But functions more like a motel. Not many hotel services. Our room had no hot water but they changed us after the engineer couldn’t fix it the first night. Was okay but I expected a little more

Partner

8/10

Excellent

03 Jun 2026

SOO HYUN

Good Location!! Location. and clean room. very convience for traveler
I will stay next time and recommend to my collegue

Family

10/10

Exceptional

02 Jun 2026

Joel

The room was very cleanly and the air conditioning was great. I enjoyed our stay.

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Thomas

Great hotel

10/10

Exceptional

31 May 2026

Bingrong

The location is great in the middle of Manhattan, walking distance to Time square, Moma and Radio City Music Hall. The room is clean and the lobby is very comfortable.

Friends_and_family Family

10/10

Exceptional

31 May 2026

Beth

Great spot in Hell’s Kitchen. Close to broadway and Central Park.

Friends_and_family Family

6/10

Pleasant

31 May 2026

Victoria

Review on this hotel was 9.4 exceptional. However, not quite what I expected. It was bit outdated hotel but well maintained. Rooms big but were much darker than in the pictures. A/C or heating makes loud noise. Only one elevator working so it can get very slow. My bathroom looked clean but had urine smell but thankfully front desk changed the room for me which solved the problem. Staff are friendly and location is good to walk around.

Self

10/10

Exceptional

29 May 2026

Alice

I enjoyed a 4 night stay at this hotel whilst in holiday with my Mum. The room was perfect - great size, comfy beds, plenty storage and ideal bathroom. It was in a great location - handy for the subway and loads of great restaurants nearby.
The staff were excellent- really friendly amd helpful.
The cafe on site was ideal to grab a coffee and croissant before heading out for the day.
All in all, a fantastic find!

Family

8/10

Excellent

28 May 2026

Kearce

Staff was pleasant. Room was dirty. Coffee shop charges mandatory 20% gratuity(not always earned). Up charge at hotel “resort fee”….not sure what was provided for the additional costs.

Partner

10/10

Exceptional

26 May 2026

Sarah

Second time staying at this excellent hotel. Location is the best -one block to subway and easy access to Central Park, Times Square, theater district and subway to everything else.. Hotel is stylish, clean and extremely quiet. Rioms are large for New York City..

Friends_and_family Friends

10/10

Exceptional

22 May 2026

Matthew

Great, easy, big room, comfortable bed, great location.

Self

10/10

Exceptional

22 May 2026

Barbara

We truly enjoyed our stay here. The property’s location is ideal for all sorts of activities and its proximity to the subway opens up a host of options away from the theater district. The staff was warm and welcoming and the room was comfortable and spotlessly clean. Highly recommended.

Partner

6/10

Pleasant

20 May 2026

David

We stayed at this hotel before and loved it, but this stay was disappointing. The air conditioning was not operating properly. Maintenance came to our room to check, but said it was the main unit that was having problems. We could not get the room to cool to a comfortable temperature. Even worse, the room smelled like wet dog. I don’t think we will be back.

Partner

10/10

Exceptional

20 May 2026

Lucia

Las habitaciones muy espaciosas, modernas y limpias.
El personal súper amable en todo momento.
Excelente estadía

Family_with_children

2/10

Poor

20 May 2026

Sera

IT’S BEST TO AVOID THIS HOTEL

My experience at this hotel was extremely disappointing. During my stay, I was falsely accused of smoking in the room and charged a fine despite no evidence being provided. Although the charge was eventually removed after repeated discussions, the issue consumed far too much of my time and negatively impacted my trip.

What was most frustrating was how poorly the situation was handled. Rather than approaching the matter professionally, the hotel placed the burden on me to dispute an accusation that should never have been made in the first place. After later reading other one-star reviews describing similar experiences, it became clear that this may not be an isolated incident.

While I acknowledge that the charge was reversed in the end and that otherwise the hotel and location were good, the overall experience left a very poor impression.

Family

8/10

Excellent

19 May 2026

Anastacia

Clean room, great location but unfortunately very noisy from the sound of the outdoor vents.

Friends_and_family Family

10/10

Exceptional

19 May 2026

Graeme

Great stay

6/10

Pleasant

18 May 2026

Jennifer

$10 music fee at the bar! There should just be a bill minimum! Enter my room and it hadn’t been clean. Zero amenities, loud, bright, dated.

Self

10/10

Exceptional

17 May 2026

Michael

Charming hotel in a great location convenient to theatres, food and shopping. Surprisingly quiet rooms for being right on 8th Avenue.

Friends_and_family Friends

10/10

Exceptional

16 May 2026

Naomi

We had an amazing stay at the Romer! First off, the piano bar itself, the lovely staff, and the state of our room was fantastic! Sabine, who worked the later night shift, was FANTASTIC! She helped us with anything we needed and made us feel right at home! 10/10 would recommend :) My only thing is we REALLY wanted robes but you had to be in a suite for that, maybe I would suggest that even if you're in a smaller room, based on your number of nights staying you could still get robes. Thank you for a wonderful stay!

Partner

6/10

Pleasant

15 May 2026

Great location to Broadway shows & Time Square. Coffee shop downstairs and speakeasy are great, awesome food! Our main issue is the noise. The walls are paper thin, we could hear the conversation of the people next door. At finally called front desk at 11:30pm and they did nothing about it (they said they would call their room but they didn’t). The room was “surface” clean but needed a lot of extra TLC. For $800, it wasn’t worth it even in NY.

Partner

10/10

Exceptional

12 May 2026

Greg

Nice hotel in Hell's Kitchen. The entire hotel is well appointed and maintained. I loved the speak easy/Piano bar - we visited it after going out to dinner. The king bedroom we had was very large for NY standards, and the bathroom, though typical for NY hotels was well maintained and still had plenty of room. I would def stay here again if I needed to be in the part of NYC.

Self

8/10

Excellent

11 May 2026

Tarit

The room was a good size for Manhattan and the property is in a great location. The staff were very friendly and helpful. My room on the 2nd floor looked out onto 8th Ave, and the noise from the road works could be heard from the room, whihc was the only minor point. Some better sound proofing of the windows would improve things - otherwise I would have given 5 stars.

Self

10/10

Exceptional

11 May 2026

Nancy

Rooms were in excellent condition and very spacious. Relaxed atmosphere and staff was friendly and courteous and willing to help in anyway they could. We are planning to return next year!

Friends_and_family Family

8/10

Excellent

11 May 2026

Kathleen

The Romer Hotel New York has two standout features which are the central location and the generous room sizes. Apart from this the room was very clean and the staff were friendly and responsive to requests like a room with a bath and a kettle. The only thing I didn’t like was that there were no tea/coffee making facilities in the room but I understand this is quite normal in the US. I did not use the cafe during my stay.

Family

10/10

Exceptional

11 May 2026

Stacey Alexandria

Beautiful Clean room, staff were great & welcoming, the property is very nice, restaurant food is great & the jazz music is good.

Family_with_children

10/10

Exceptional

07 May 2026

Dawn

Great stay!

10/10

Exceptional

07 May 2026

Iain Alexander Edward

Excellent hotel in a great location. Staff and room size significantly better than general NY standards.

Family

10/10

Exceptional

06 May 2026

Patricia

The room was very comfortable and spacious, staff was friendly and helpful. So & So’s Piano Bar is such a cool spot! Great location and we would definitely stay here again.

Partner

10/10

Exceptional

03 May 2026

Will

Expensive, but quite pleasant. No street noise, excellent water pressure in shower. Nice neighborhood.

Partner

10/10

Exceptional

01 May 2026

Amy

Very convenient location. Clean rooms. Friendly staff. Good price point

Self

10/10

Exceptional

01 May 2026

Hayley

Excellent customer service from all the staff and the hotel is in a great location.

Family

10/10

Exceptional

28 Apr 2026

Manuel

Great hotel, great staff. Wish the rooms had a microwave but other than that, it's a great place to stay

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

susie

clean room, nice staff, nice bar with good music

Friends_and_family Family

10/10

Exceptional

25 Apr 2026

Nicole

This was our 2nd time staring at the Romer and we’ll definitely be back. Great atmosphere and staff! Rooms are spacious and clean.

Friends

10/10

Exceptional

24 Apr 2026

Louise

Really helpful staff. Big rooms and nice coffee shop. Cool reception area with lots of places to relax.

4/10

Poor

24 Apr 2026

Emily

The air conditioning broke during a heat wave and the hotel’s only response was to point out they have ice machines in the hallway
Don’t expect any help if there are problems

Friends

10/10

Exceptional

23 Apr 2026

Lisa

We loved the location of the Romer hotel and how friendly and helpful the staff were. We would definitely stay here again.

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Amanda

Superior service and informative staff. Great location.