Hotel Riu Plaza New York Times Square

United States , New York Area - NY
NEW YORK, 305 West 46th Street
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100 reviews shown

8/10

Excellent

28 Apr 2026

Oluwatimilehin

The room was clean and breakfast wasn’t bad.

10/10

Exceptional

28 Apr 2026

Jacquelyn

Excellent service, very clean hotel and wonderful staff!

8/10

Excellent

27 Apr 2026

Carmen

Breakfast bar too congested and unorganized. Only one selection of fresh fruit

Family

10/10

Exceptional

27 Apr 2026

Susan

The buffet breakfast was the highlight of our stay. Absolutely exceptional. Very plentiful with a wide selection of both hot and cold items, beautiful dining room. Highly recommended.

8/10

Excellent

26 Apr 2026

Tatiana

Everything is good.

Friends

10/10

Exceptional

26 Apr 2026

Tatiana

The rooms are very well designed, efficient, practical, and modern. Great facilities. The location is excellent, especially if you want to do Broadway shows.

Friends

8/10

Excellent

25 Apr 2026

Brad

Convenient central location. Rooms were clean and taken care of. Also good chance if getting a good room view with the location. Downsides were the beds weren't overly comfortable. And the bathrooms have near zero privacy. Also we weren't able to cast to the tv. Breakfast buffet is great but very busy. Overall good stay.

Partner

10/10

Exceptional

24 Apr 2026

Anabella

Excelente ubicación, atención muy buena del personal.
La limpieza de las habitaciones muy buena.

Family

8/10

Excellent

24 Apr 2026

Patrica

None

Friends

6/10

Pleasant

22 Apr 2026

William

Decent hotel

Partner

8/10

Excellent

22 Apr 2026

Yolanda

I only have two negatives about my stay, and that is, the room smelled rancid. As if it was moldy. Additionally, the bed was very uncomfortable. For the price, I would opt out of staying there again.

Self

10/10

Exceptional

21 Apr 2026

SHERILYN

Awesome stay. Breakfast great. Friendly staff

8/10

Excellent

21 Apr 2026

Dyna

Our family recently spent two nights at the Riu Hotel Times Square and were thoroughly satisfied with our stay. The staff were consistently approachable and helpful, with the bell boy Christian providing exceptional assistance. The inclusion of breakfast was a welcome convenience, making it easier to start our day. Furthermore, the hotel's location was excellent, with many of the attractions we visited during our stay in New York within walking distance.

Family_with_children

4/10

Poor

21 Apr 2026

Sandra

Our room was okay until we had no cold water. After day two there was only scolding hot water, and it was even coming up heated in the toilet. Upon checking the reviews this was not the first time this had happen, but the hotel staff sure did act like it has never happened before! When I went down to complain the manager Jen D was not very nice, and offered us absolutely no resolutions. Just said the hot water situation was being worked on. Hours later I called downstairs to ask again what was going on, as the hot water situation was not resolved. I asked for Jen D and they said she was in a \"meeting\", and let me talk to Assistant manager Nathalia. She was nice and offered to change our room, so we said yes we would like that. I told we didn't want to be by the stairwell anymore, and she gave us a room of a view \"of Manhatten\" AND this room was directly against the clinking and clanging of the elevator allllllll day and night!! You know God forbid you complain about anything nowadays. They end up punishing you for it! She knew exactly what she was doing when she put us there!! Bad service!! There was a $ \"hold\" on our room at check in, that we were supposed to get reimbursed, and I called them (2weeks after)and they said wait a while more and then call the bank if we didn't get it. The bank said they couldn't help us!! The best thing at this hotel was the breakfast!! Now that was amazing every morning. We will not be staying here again though.

Friends_and_family Family

10/10

Exceptional

21 Apr 2026

Meghan

Beautiful hotel. Staff were very helpful. And rooms were clean.

10/10

Exceptional

21 Apr 2026

ANA

Ubicación perfecta, habitación cómoda y limpia, personal atento

Family

10/10

Exceptional

20 Apr 2026

Debra

Great breakfast, wonderful staff, excellent service and room

Family_with_children

10/10

Exceptional

20 Apr 2026

Kris

Excellent all the way around.

Self

10/10

Exceptional

20 Apr 2026

Keri

Perfect location, friendly staff, clean, quiet and excellent breakfast

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Rodrigo

Breakfast is VERY busy - apart from that all very good.

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Jade Elizabeth

Great hotel and super location, room was not ready on arrival and after a long day travelling this was a little annoying but apart from that it was grand

Family_with_children

10/10

Exceptional

19 Apr 2026

Stephanie

The property was very clean and staff was very friendly and helpful. The breakfast was amazing and it was centrally located to everything.

Partner

10/10

Exceptional

19 Apr 2026

Leanne

Amazing definitely coming back

Partner

10/10

Exceptional

19 Apr 2026

Jesse

Yes

8/10

Excellent

19 Apr 2026

MANILYN

The room was great clean and arrange the bathroom really clean
Only one thing is the coffee machine not working ang freeze
But the rest was great

Family_with_children

10/10

Exceptional

18 Apr 2026

Andrew

Breakfast can get crowded during 8am-9am but is really worth it. The price you pay for this hotel plus breakfast already is a huge plus. Being located around Hell’s kitchen is amazing too, so many great restaurants right around the block.

Partner

10/10

Exceptional

18 Apr 2026

Joseph P

Great staff, very nice and helpful. Pleasure to interact with them. Good location in mid-town. Large breakfast spread, busy but efficient. Only negative was beds a little hard, woke up with sore neck.

Family_with_children

10/10

Exceptional

18 Apr 2026

Mohammad

The breakfast was good but the area was very crowded.

Friends_and_family Family

8/10

Excellent

15 Apr 2026

Raul

Nice

Family_with_children

10/10

Exceptional

14 Apr 2026

Julia

The staff was extremely helpful in answering any questions we had and providing recommendations for restaurants and directions. The rooms and property were always clean. Breakfast provided many choices da and was always well stocked. The breakfast bone moves quickly and efficiently. The frosted glass shower/bathroom wall” was NOT an issue as the person in the bathroom could only be seen as a “blob.”

Friends

10/10

Exceptional

14 Apr 2026

JANINE

Location was excellent. Breakfast

6/10

Pleasant

13 Apr 2026

Ben

The hotel is in a great location, close to all of the shows in Times Square, it was clean and the staff were friendly. We did however have a pretty significant issue that prevented us from fully enjoying our stay. We originally had a hotel booked in Chinatown that would be able to comfortably accommodate our family of 5, 2 adults and 3 children (18,15,12). We switched to the Hotel Riu because it was better located and they also claimed to be able to accomodate us all in 1 room. The room said it had two double beds and a sofa bed. We walked into the room and it was incredibly small and narrow with just enough room to walk past the beds, not a big deal that was fine. Except when we went pull out the sofa bed there was not enough room for the bed to get pulled out fully. The end of the sofa bed had to rest on top of the mini fridge at a 45 degree angle, so the person sleeping in it had to either have their feet in the air or sleep diagonally on the sofa portion with their feed dangling off the side. We talked to the front desk and asked if there was anything they could do, they said they would check and when we came back to the room everything was made up exactly the same way with the end of the sofa bed awkwardly semi unfolded. They kind of just blew us off and didn't follow up with an explanation, apology, nothing. It was very disappointing to see the lack in care or concern over their poor room set up.

10/10

Exceptional

13 Apr 2026

Lea

Very clean and organized

10/10

Exceptional

10 Apr 2026

Dorthea

The breakfast was wonderful. The staff were very helpful and friendly. The see through shower made for some funny jokes between my friend and I.

10/10

Exceptional

08 Apr 2026

Christopher

Great very comfortable and relaxing

Partner

8/10

Excellent

06 Apr 2026

Ashley

The hotel was very clean and all staff members were exceptional. The only complaints were that the room keys didn't work very well and we had to have them replaced twice, even though we kept the card away from our phones as instructed at check-in and the thermostat was a little tricky. However, opening the window cooled the room effectively. Concierge, housekeeping, buffet,and front desk staff were great. The lobby was very welcoming and relaxing.

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Susan

wonderful

Family

10/10

Exceptional

04 Apr 2026

Shumika

Room lock out several times

Family

10/10

Exceptional

04 Apr 2026

Rebecca

Great location and great breakfast. Would stay there again!

10/10

Exceptional

04 Apr 2026

Matthew

Very helpful staff

Partner

10/10

Exceptional

04 Apr 2026

Herbert

The breakfast had a great selection . There was a nice little happy hour .

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Eroleen

Great experience

10/10

Exceptional

03 Apr 2026

mari

Yes

Family

10/10

Exceptional

03 Apr 2026

Marvin

Yes

6/10

Pleasant

02 Apr 2026

Shanell

No a/c. Everything else was perfect, but the lack of a/c was an issue. I couldn't get that good hotel sleep because it was so hot and uncomfortable in my room. Even the lobby was hot. It just made no sense. Out of 5 stars, I'd give the place 2 out of 5 simply due to no a/c. I took cold showers multiple times. I just hated it.

Friends

10/10

Exceptional

02 Apr 2026

mary

Very clean room. Very good location in New York city. Breakfast is always super. Friendly Bellman. Always a good place to stay. Our second time there. We’ll be back.

10/10

Exceptional

31 Mar 2026

Margery

Breakfast was phenomenal!

10/10

Exceptional

30 Mar 2026

Issel

Everything, in general, was wonderful—the breakfast was exquisite. My regards go out to the entire staff, including all the Dominicans and other Latinos I met; the service at the bar was exquisite, and everyone was truly great. As for cleanliness, I give them 200% out of 100%. This was my first time in New York, and let me tell you: on my next visit, I will definitely return to this hotel—it is perfectly centrally located.

Friends

2/10

Poor

30 Mar 2026

Dolores

I recently stayed at the RIU Plaza New York Times Square and had very mixed feelings about the experience.

First, I will say the hotel itself is beautiful. You can tell a lot of care and attention went into the design, especially in the lobby area. It feels modern, clean, and well thought out, and it definitely makes a strong first impression when you walk in.

That said, the service was extremely disappointing. I would honestly rate it a zero out of ten. There was nothing warm, welcoming, or attentive about the experience. It felt very transactional, with no effort to go above and beyond or provide any kind of memorable customer service.

The room itself was fine for sleeping, but very small. It felt like maybe 200 square feet at most. It worked for a place to crash, but it was far from comfortable if you are staying more than a night or two.

Breakfast was another frustration. While it is advertised as a continental breakfast, they do not allow you to take anything to go, even if you did not finish your food. That felt unnecessarily restrictive and inconvenient, especially when you are trying to get out and explore the city. There is also NO room service.

Overall, this hotel feels very basic despite the price point. For nearly $400 a night, I expected a much better experience. Honestly, I think I would have had a more comfortable and service oriented stay at a place like the Courtyard by Marriott.

I would NOT stay here again!

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Colleen

Very good

4/10

Poor

29 Mar 2026

Andy

It said that it was going to have valet parking and it did not. We had to walk 4 blocks to parking and then we had to pay

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Maritza

Everything was wonderful from location to breakfast to staff.

Family_with_children

10/10

Exceptional

28 Mar 2026

Kristin

Breakfast selection was extensive. Rooms exceptionally clean. Staff was helpful and kind.

10/10

Exceptional

28 Mar 2026

Agnieszka

The hotel, breakfast, staff and location were excellent.

Leisure Family

8/10

Excellent

27 Mar 2026

Jacqueline

Room was nice. Breakfast was great! Great location

Family

10/10

Exceptional

27 Mar 2026

Fengxia

The location is great. Walking distance to timesquare and restaurants.

Family_with_children

10/10

Exceptional

26 Mar 2026

Michael

The staff were terrific,, accessible and welcoming... Rooms were kept so clean. Staff at the breakfast buffet were gracious and helpful...

Great location...

Will be back...

Michael & Sarah C.

6/10

Pleasant

26 Mar 2026

Stacey

The rooms are small, didn’t feel overly modern. They don’t go out of their way - no water or any complimentary anything.
The breakfast is a exceptional

Friends

10/10

Exceptional

23 Mar 2026

Thomas

Very clean room, amazing staff! They were extremely polite and quick to check in! The cleaning staff was great and friendly and everyone there seemed to enjoy their jobs which makes for a great environment! Will definitely stay again, the only downside is parking which is out of their control. I highly recommend staying and getting a room with a view!

10/10

Exceptional

23 Mar 2026

Bridgette

Amazing shower, wonderful breakfast options, clean, friendly staff

Family_with_children

8/10

Excellent

23 Mar 2026

JONATHAN

Great location in the middle of Times square clean property, a little bright and noisey as a result.

Family_with_children

10/10

Exceptional

22 Mar 2026

Anthony

Internet wasn’t that fast. Connecting streaming services to the tv didn’t work (likely user error). Friendly staff. Clean and tidy.

Partner

10/10

Exceptional

22 Mar 2026

barbara

A very nice hotel..extremely busy! Great location

Friends_and_family Friends

10/10

Exceptional

22 Mar 2026

omar

Good

8/10

Excellent

21 Mar 2026

Lani

Friendliest staff in reception, bellman and coffee shop. Clean hotel. Great location! Noisy from outside traffic so bring earplugs to sleep.

10/10

Exceptional

21 Mar 2026

Pamela

clean room amazing staff !

Partner

10/10

Exceptional

21 Mar 2026

Stephen

We didnt use the gym

10/10

Exceptional

20 Mar 2026

Adrienne

Very clean hotel room and friendly, helpful staff. Having breakfast readily available every morning was wonderful. We are so glad we stayed with the Riu Times Square for our first time in New York City!

Partner

10/10

Exceptional

18 Mar 2026

Paolene

Amazing staff

10/10

Exceptional

18 Mar 2026

Sandra

My stay at Hotel Riu in Times Square was nothing short of fantastic! The location couldn't be better, situated right in the heart of the bustling Times Square and Restaurant Row. It's the perfect base for exploring the city, with easy access to numerous attractions, shops, and dining options.

The staff at Hotel Riu were incredibly friendly and accommodating. From check-in to check-out, every interaction was pleasant, and they were always willing to assist with any request. Their warmth and professionalism added a personal touch to my experience.

The rooms were well-appointed, spacious, and clean, providing a cozy retreat after a busy day in the city. The modern decor blended perfectly with the vibrant atmosphere outside.

Service throughout the hotel was impeccable, with prompt responses to any needs and a welcoming ambiance that made me feel right at home.

Overall, I highly recommend Hotel Riu for anyone looking to enjoy the energy of Times Square while experiencing top-notch hospitality. I would definitely stay there again during my next trip to NYC!

10/10

Exceptional

17 Mar 2026

Kev

Excellent hotel. Breakfast amazing. So fresh and so much to chose from. Location fantastic. Rooms spacious. 5star all round! Will definitely recommend and stay here again when we return to NYC!

Friends_and_family Family

8/10

Excellent

16 Mar 2026

Karel

Location and clean

10/10

Exceptional

16 Mar 2026

Cassia

The staff is AMAZING and makes this hotel where we stay every trip to NYC. The breakfast is also a big selling point, along with easy location for shows. The rooms are terribly small, not in super fantastic condition; but we don’t spend much time in the room anyway.

Family_with_children

6/10

Pleasant

16 Mar 2026

Kanu

great location, average hotel

Partner

10/10

Exceptional

15 Mar 2026

Lotatia

Conveniently located, upgraded to a higher level floor when the tv in the original room didn’t work, pleasant surprise to find out breakfast was included. Clean rooms, courteous service.

Self

8/10

Excellent

14 Mar 2026

kraig brian

Great location. Great service. Great value. Regular beds were great. Pull out coach was fair. We were three men staying here. The only thing poor was the buffet breakfast. If you like all you can eat buffets then it was fine however quality of food was fair and coffee options were fair. We ended up eating at local diners because they were more intimate and the food quality was much better. Overall, I would stay here again.

Family

10/10

Exceptional

13 Mar 2026

Jane

Great location with breakfast. Lots of choices. Ate in the Happy Hour restaurant and enjoyed a delicious salad there. Would stay there again if I’m in NYC again

Friends_and_family Family

10/10

Exceptional

13 Mar 2026

Kimberly

Staff is very friendly and helpful. Easy check-in and out process. Breakfast is amazing and easy to access. Great location, will stay again!

Family

10/10

Exceptional

12 Mar 2026

Anthony

Very happy and pleased with RUI plaza Times Square. Staff was very polite and accommodating. Breakfast buffet is included. Excellent food and selections. Their Fashion Bar runs a happy hour daily from 4:00 until 8:00. PM.

8/10

Excellent

12 Mar 2026

WEI

Busy and Crowded hotel. But staff are efficient and quick in their work.

10/10

Exceptional

11 Mar 2026

Catalin Florin

Always best . Clean, free breakfast, near TS

Self

8/10

Excellent

11 Mar 2026

Bianca

Great location near Times Square and broadway. Only issue is that our room was super hot and it took multiple calls to the front desk to get AC repaired. Didn’t end up cooling down until right before we checked out

Friends_and_family Friends

10/10

Exceptional

11 Mar 2026

Tammy

Check-in took a really long time and they made me pay for my 2 rooms separately. Also, even though the reservation was under my name, every adult had to be present and show ID to get additional keys. Aside from that, hotel was clean, staff was friendly and the breakfast buffet offered a large variety of foods. It was always busy, but the staff managed it well.

Family

10/10

Exceptional

11 Mar 2026

Marta

Excellent location, close to broadways shows, restaurants, and metro. the rooms were pristine and bed was comfortable and the ambiance serene. The staff was friendly and the buffet breakfast had a variety of options.

Family

4/10

Poor

10 Mar 2026

Natalie

The hotel stay was hot the entire stay. Stay didn’t clean or room during the stay we kept having to call front desk for them to do things. I wouldn’t stay ever again.

Business

10/10

Exceptional

09 Mar 2026

Mary

3rd stay at hotel. Staff lovely. Great variety of breakfast. Short walk from Times Square, theatres, bars and shops. Rooms lovely big bed and bathroom. Highly recommend

Partner

10/10

Exceptional

08 Mar 2026

Marie-Pierre

Clean and close to everything

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Colleen

Clean rooms, helpful staff during the buffet breakfast. FANTASTIC selection of food to choose from for breakfast!

Friends_and_family Friends

8/10

Excellent

08 Mar 2026

Elena

Everything was great except that our room keys never worked in the elevator. Additionally, our room door was very difficult to open and as a guest that pregnant with my first child- it was even more difficult to get it open.

10/10

Exceptional

07 Mar 2026

Mary Lou

Great location. Friendly staff. Very clean. Fantastic breakfast buffet. Extremely quiet.

Friends_and_family Friends

10/10

Exceptional

07 Mar 2026

Michael

This is an excellent hotel with friendly staff, an idea location near Times Square and Restaurant Row, and has a fantastic buffet style breakfast.

4/10

Poor

06 Mar 2026

Evica

Very noisy, doors are heavy, slam shut. Cleaning staff slam doors constantly. Not enough noise filtering between hallways and rooms,gaps around doors are significant, light from hallway shines through all around. Deadbolt didn’t work. Deadbolt misaligned vs door frame so couldn’t lock properly.

Lots of foot traffic in lobby, especially at breakfast time

8/10

Excellent

05 Mar 2026

Anna

Great location, clean, courteous staff, breakfast buffet had lots of options. Would definately stay again.

Family_with_children

10/10

Exceptional

04 Mar 2026

Jennifer

Did not use the gym. We bought coffee at the shop downstairs because the breakfast lines were much too long at the times we wanted to go. Beds were comfy, noise level was good. Shower was hot but does have to run for a long time to get hot as opposed to warm-hot. We used a plastic tablecloth and wall putty to cover the shower wall as the shadow show would have been an issue for us. Great location! Excellent, helpful, pleasant staff. Plenty of closet space. Wish there was a microwave in the room.

Family

10/10

Exceptional

04 Mar 2026

Douglas

Nice clean room. Quiet. Easy checkout.

Self

10/10

Exceptional

04 Mar 2026

Paula

Hotel stay was wonderful. If I could change anything it would be for the bathrooms to not be all glass enclosed. Solid walls and doors would be so much better for privacy.

Friends

10/10

Exceptional

03 Mar 2026

Steve

Great 5 day stay. Could not fault this hotel.

Friends_and_family Family

10/10

Exceptional

02 Mar 2026

Khaled

Easy check in, good room

10/10

Exceptional

01 Mar 2026

Alma

Great staff, super friendly, clean

2/10

Poor

28 Feb 2026

Fredrik

The check in staff was rude and unfriendly with a terrible attitude (they did recover after a complaint to the supervisor who provided an upgrade and late checkout). Breakfast was chaos and similar story: rude staff, so messy that they a constant mopping of the floor (!). The staff that was good and constant in their performance was the portiers - they were great. The rooms where basic and very thin doors which made the rooms noisy from hallway activity. They clearly benefit from location - that is the only plus of this hotel - I will never go there again and will not recommend it.

Friends_and_family Family