Hotel Riu Plaza New York Times Square

United States , New York Area - NY
NEW YORK, 305 West 46th Street
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100 reviews shown

2/10

Poor

14 Jun 2026

Arie

Good location, but very busy as expected. Breakfast was good and staff was relatively helpful

Business

10/10

Exceptional

14 Jun 2026

Majd

Clean room, good breakfast, and 1 block away from time square. It was a really good experience, and I would definitely stay here again.

Family

8/10

Excellent

14 Jun 2026

Chris

Good location .,

Self

8/10

Excellent

13 Jun 2026

gINALEE

Room with glass bathroom not very useful if traveling in a group. Other than that- great hotel. Not a luxury hotel but very well serviced, great staff, clean room, great location.

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Angela

This hotel was very clean and the breakfast was very good. Will stay again.

Family_with_children

8/10

Excellent

12 Jun 2026

Caroline

Great variety in choices for breakfast. I did not like it when you have to eat all at the same time and family member can’t follow. Bathroom clean but not plastic liner in the garbage. Some housekeepers don’t know how to speak English and can’t answer when asked.

Family_with_children

10/10

Exceptional

12 Jun 2026

karren

Highly recommended!

Family_with_children

8/10

Excellent

12 Jun 2026

Rafael

The breakfast system need to improve is crazy to do lines to check and lines for elevator breakfast and line for a table.
Beside that everything was great.

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

Joshua

Breakfast on property was great! Hotel has terrible elevators though. Busy mornings you will be waiting for them!!!

Family_with_children

10/10

Exceptional

11 Jun 2026

Greg

All good for a quick trip.

Partner

2/10

Poor

11 Jun 2026

Sabbir

The staff need better training, particularly in customer service and guest interaction.

During my departure, I had already checked out and was placing my luggage in the car while the chauffeur was setting the destination. At that point, a female security officer approached us in a manner that I found unnecessarily rude and confrontational. Even after we explained that we were hotel guests who had just checked out, she continued to speak in an authoritative and discourteous way rather than offering assistance or clarification.

The room amenities were also disappointing. The workspace was extremely small, making it difficult to work comfortably or organize personal belongings. Overall, the room felt cramped and not designed with business travelers in mind.

Based on my experience, the service and facilities did not meet the standards I would expect from a property in this category. Unfortunately, I would not recommend this hotel to travelers seeking a refined and welcoming experience.

Partner

4/10

Poor

10 Jun 2026

jimmy

They didn't given good view room
When we asked them they told us to pay extra money.so we paid extra money o get the room

10/10

Exceptional

10 Jun 2026

Yanirbis Mariela

Me encantó el hotel 10/10

Family_with_children

10/10

Exceptional

09 Jun 2026

Pooja

This hotel is in a great location! We were able to walk everywhere! The staff was very friendly and the rooms were very clean and updated! I will be staying here again when I come to NYC!!

Partner

6/10

Pleasant

09 Jun 2026

Joanna

Water issues. Room not ready at 6pm when check in was at 3pm

Family_with_children

8/10

Excellent

08 Jun 2026

Benoit

Déjeuner bien

Self

10/10

Exceptional

08 Jun 2026

Rhonda

It's a beautiful hotel and the breakfast that was included was the best I've ever had during a hotel stay. My view from the room was spectacular and very close to major attractions. Can't wait to stay there again.

Friends

10/10

Exceptional

08 Jun 2026

Doina

I liked everything and I will return

10/10

Exceptional

08 Jun 2026

Donna

Great breakfast options at the hotel. Great location for activities. The room was extremely clean and comfortable.

Partner

10/10

Exceptional

07 Jun 2026

silvia

Great hotel with great rooms and spectacular views!

Family_with_children

10/10

Exceptional

07 Jun 2026

Caitlin

The hotel was great! Clean, well maintained, and great location. Huge breakfast buffet and great views!

Family_with_children

10/10

Exceptional

07 Jun 2026

Ufuoma

Great location, very close to Times Square. The free buffet breakfast was also a plus. I would definitely recommend.

Friends

8/10

Excellent

06 Jun 2026

lauren

Great location, easy to get everywhere. The hotel was clean, typical small New York rooms but worked for our family. Only issue was the breakfast. If you are going to still let people into the buffet breakfast after 9:30, the hotel should still restock the food. There were hundreds on people trying to get the leftover food at 9:50. Nothing left but cereal...

Friends_and_family Family

6/10

Pleasant

05 Jun 2026

Linda

My first problems seemed to belong more to Expedia than to the hotel. I was booked & charged for 2 persons in the room (my name had been entered twice) & they could not correct it. Secondly I was charged, acc to Expedia two different prices for my 2 nights there— again, Expedia would not assist despite my 3 calls to them.

Riu plaza room was small but lovely. It had all needed amenities & was mostly satisfactory. My only difficulties were with a frequent sandpaper rubbing kind of noise at all hours, which I suspect was because my room was next to the Pumping Room. Lastly I found that no matter how careful I was, water leaked after both showers, into the foyer of the room, which I used towels to clean up. In a less expensive room, I would not have considered this a problem but for prices at Riu, I was surprised.

Other than those issues, the room was very good.

Friends

10/10

Exceptional

05 Jun 2026

Becky

Staff was courteous and helpful. Breakfast buffet is excellent.
Great location for walking to shows and restaurant row on 7th.

Family_with_children

6/10

Pleasant

05 Jun 2026

Bernie

Unfortunately we had a room next to the elevators and could hear them all night long. Breakfast is like being in a school cafeteria. Large noisy space below average food

Partner

10/10

Exceptional

05 Jun 2026

Charles Newcomb

The room was small

Partner

10/10

Exceptional

04 Jun 2026

Shar

Twice hotel personnel either called or came to the door to ask if we needed
anything and how things were going. Exceptional hotel and staff.

Family_with_children

10/10

Exceptional

03 Jun 2026

Edzaida

Habitación grande y cómoda para 4 personas. El staff súper amables y atentos hablan español. Desayuno buffet variado y el fashion bar sirve comida para todos los gustos. También tiene una cafetería que hacen cafés, batidas, ensaladas, sándwiches y helado. Súper céntrico para ir a Times Square a solo 2 min caminando. Súper recomendado

Family_with_children

10/10

Exceptional

02 Jun 2026

Evelyn

The hotel staff are all accommodating, free breakfast have a huge array of choices.

Family

10/10

Exceptional

02 Jun 2026

Martha

Great location. Very clean. Unbelievable breakfast buffet.

Partner

10/10

Exceptional

02 Jun 2026

Margaret L

The room was spotless and the staff was wonderful.

Family

10/10

Exceptional

01 Jun 2026

may

Wonderful trip

Partner

10/10

Exceptional

01 Jun 2026

Tibithia

My room was clean and the bed was comfortable. Breakfast was delicious.

Family

8/10

Excellent

31 May 2026

Suzanne

There were 3 of us in the room. It was tight, but we managed. The room was cleaned daily. The breakfast was wonderful! The staff was good for the most part. Especially the maids and the guy who needed to unlock my safe!

Family_with_children

6/10

Pleasant

31 May 2026

Robert

i had to give id/dl for every member of my party of five who were adults. (they are my adult children). then on wifi everyone who used it had to sign in with email and wifi looked up info that i had to give to hotel. i will not stay there again. no one needs to know info of my guests period. i hope i am not bombarded with email adds.

Friends_and_family Family

10/10

Exceptional

31 May 2026

Daniel Alan

For the location, one of the best values and best experiences.

Family_with_children

10/10

Exceptional

31 May 2026

linda

Every staff member were professional and helpful. Rooms were perfect and very clean, the breakfast that was offered was better then expected very good.

Family

10/10

Exceptional

31 May 2026

Aaron

Really nice hotel. Great location. Friendly staff and very good breakfasts.

Family_with_children

8/10

Excellent

30 May 2026

Cynthia

The complimentary breakfast was delicious. Wish the bar was open to have enjoyed a mimosa or Bloody Mary with my meal. Pleasantly surprised that our room was available at 1:00. Location was perfect for seeing Broadway shows. Staff was exceptional. Would definitely stay here again.

Partner

10/10

Exceptional

30 May 2026

Norberto

This was my first time traveling to NYC with my Family. This Hotel was excellent, the breakfast was one of the best I've had in all my travels and the staff was great. The location was close to everything . Ill definitely recommend this Hotel

Family

4/10

Poor

30 May 2026

Angela

Had no ac in the room

Family

8/10

Excellent

29 May 2026

Michael J

Very nice location and very friendly staff, small rooms with a nice view. Buffet breakfast had a nice breakfast selection of food.

Partner

8/10

Excellent

29 May 2026

youssef

Close to time square busy but clean hotel with good breakfast

Partner

2/10

Poor

28 May 2026

Thomas

No ice

Could not get room to cool below 75

Extra amenities charge not shown on website

Room really really small

Self

10/10

Exceptional

27 May 2026

Jeffrey

Good room. Great breakfast buffet. Great location.

10/10

Exceptional

26 May 2026

Theresa

Location

10/10

Exceptional

26 May 2026

laura

Loved the room! Friendly staff and very clean. I am recommending to everyone to visit this hotel!

10/10

Exceptional

26 May 2026

Laura

The room was clean and had a great view!! The breakfast buffet was excellent!

Family

8/10

Excellent

26 May 2026

Manolito

The security guards could be nicer.

Family

10/10

Exceptional

25 May 2026

Yelda

Clean property, helpful and well organized staff.

Family_with_children

8/10

Excellent

25 May 2026

Tiffany

Great stay except for the breakfast food and no microwave available for rooms. There’s a small refrigerator in the room but I asked for a microwave for leftovers from earlier in the day but they don’t have any for the rooms.

Family

8/10

Excellent

25 May 2026

Jezabel

Every tu good but the room too small. You don’t have not even a cornuer where to put your luggage

Family_with_children

4/10

Poor

25 May 2026

Chantell

During my stay, the experience often felt more focused on extra fees than guest comfort. Requests like double beds or early check-in came with added charges, making the stay feel transactional rather than welcoming.

The room also had issues. The toilet seats creaked and felt unstable, which was disappointing given the room rates.

Additionally, the street-facing rooms were extremely noisy. Better sound insulation would greatly improve comfort and sleep quality.

The elevator key card system was unreliable, with cards frequently failing to work. This became frustrating throughout the stay.

The breakfast could also be improved, particularly the eggs, which were consistently too wet in texture.

Overall, the hotel should focus more on guest experience rather than extra charges. The cleaning staff were the standout positive — kind, professional, and hardworking throughout the visit.

Friends

6/10

Pleasant

25 May 2026

Dwayne

Overall not bad. I was there 2 nights and had to get keycard updates in 3 occasions which was extremely frustrating.

Partner

10/10

Exceptional

25 May 2026

Irasema

Este hotel tiene todo lo que necesitas para pasar unos días mágicos en NYC. Su ubicación es excelente. Cerca de todo los lugares de interés pero lejos del bullicio. El personal es excelente. Las facilidades son muy bonitas y bien cuidadas. El espacio de habitación considerando los estándares de la ciudad es muy cómodo. En mi caso la habitación tenía una vista espectacular. Ofrecen desayuno sin costo muy completo y variado. También tienen servicio coordinado de shuttle para aereopuerto JFK en horario específico dos veces al día. Tiene una buena barra y restaurante. También área de café , helados y frutas. En general fue una muy buena experiencia que sin duda repetiremos.

Family_with_children

10/10

Exceptional

25 May 2026

Maciej

Great location, very clean and great breakfast

10/10

Exceptional

23 May 2026

Armine

Clean room, good breakfast

Family_with_children

10/10

Exceptional

20 May 2026

Renita

The rooms were clean. The lobby was instagram worthy! Staff was friendly. The breakfast buffet was great t

8/10

Excellent

20 May 2026

In Seok

Good

10/10

Exceptional

19 May 2026

Svetlana

We’re a family of 5, the room was roomy in comparison to majority of hotels in NY; the location is perfect; the breakfast buffet had plenty of choices; we loved our stay

10/10

Exceptional

19 May 2026

Kujtime

yes

Partner

10/10

Exceptional

19 May 2026

Madeline

there was soo many options ,very one enjoy the amount of delicious and healthy options available

Friends_and_family Family

2/10

Poor

19 May 2026

Farida

Nothing just horrible !

Family

10/10

Exceptional

18 May 2026

Norbert

Everything was Awesome!

Self

10/10

Exceptional

18 May 2026

William

Very clean. A very good free buffet breakfast.

Partner

8/10

Excellent

18 May 2026

hadas

Everything was nice , the location is the best thing at this hotel . The rooms are great and the breakfast also . One think I didn’t like is the blanket, they use a scratchy blanket and it was very un pleasant ..

Friends_and_family Family

10/10

Exceptional

18 May 2026

Julie d

Everything about my stay was great. The location, the room was so clean, the staff was helpful, and a wonderful breakfast was included!

Self

10/10

Exceptional

17 May 2026

Erich

Awesome location Great breakfast and views

Friends_and_family Family

10/10

Exceptional

17 May 2026

YUKAI

Nice location and hotel. Staffs are very friendly.

Friends_and_family Family

8/10

Excellent

16 May 2026

diane

The breakfast was amazing! Very nice selection of food and very well run. Such a huge room and so many people, but very efficient at getting everyone in and out quickly. Really great location close to Times Square and right on Restaurant Row.

6/10

Pleasant

16 May 2026

Wen

The checking in process needs some updates

10/10

Exceptional

15 May 2026

Cynthia

Very clean and nice hotel! Breakfast buffet was great!

Self

10/10

Exceptional

15 May 2026

Stephen

Amazing hotel and helpful staff

Partner

8/10

Excellent

14 May 2026

Cory

Clean room, nice staff, location was good

Partner

4/10

Poor

14 May 2026

Amy

Check in was not a great experience.
The room is good. There was a light fully strobing when I got to the room. I went back down to the front desk at 4pm (because no one answered the phone) to ask them to have it fixed and they didn't come to fix it until after 10pm.
Overall, the hotel is fine. Just started off my stay poorly.

10/10

Exceptional

14 May 2026

Carol

Excellent location. Beautiful room. Great breakfast and well organized.

6/10

Pleasant

13 May 2026

tania

Breakfast was okay, traveled with kids. This hotel do

8/10

Excellent

13 May 2026

Cathy

Lobby too congested all the time, otherwise nice stay

Partner

10/10

Exceptional

12 May 2026

maninderjeet

Good

10/10

Exceptional

12 May 2026

Michelle

Hotel was clean and staff was amazing. Had an issue with our shower door not opening and they had it fixed as quickly as possible. Every member of the staff was amazing and helpful. Rooms were nice and cleaned well every day, Breakfast was a good plus and the coffee was spot on!

Family

10/10

Exceptional

12 May 2026

MILAGROS

This is a great Hotel, very clean , great location and near lots a restaurants .

Partner

10/10

Exceptional

12 May 2026

Maria Camila

A good variety of breakfast options

Partner

6/10

Pleasant

11 May 2026

Betsy

Room was clean
Check in was not great. Staff behind desk was monosyllabic and not very forthcoming with information. The free breakfast was a nightmare. Way too many people crammed into a room vying for food- which was t great.

Friends_and_family Friends

10/10

Exceptional

11 May 2026

RAFAEL

Clean room, great breakfast.

Partner

6/10

Pleasant

11 May 2026

Linda

Check in was brisk and not welcoming at all! Feels like you are just a dollar sign!! Rooms bright and clean! Had a flood on the floor from shower everyday, ran into bedroom! Four nights stay and we are limited to two bottles of water…ONLY!! The breakfast experience was very low end cruise ship vibe! Noisy and crowded. Elevators soooo crowded and generally rude people on them!
Won’t be back!

10/10

Exceptional

11 May 2026

Crystal

This hotel is worth it for the included breakfast alone - I have never seen such an all encompassing hotel breakfast. Also, no street noise while trying to sleep, which is always a plus in NYC. Broadway shows were literally right outside our hotel, so perfect location if that is part of your trip.

Friends_and_family Family

10/10

Exceptional

10 May 2026

Silvina

Excelent location , breakfast was good and room was silent and clean. The service was also great.

Family_with_children

8/10

Excellent

10 May 2026

Justine Robinson

Clean room, pleasant staff

10/10

Exceptional

10 May 2026

Hussein

Clean room, friendly staff, and a nice breakfast. The property felt comfortable and well maintained, and the bar was a good bonus. Overall, it was a pleasant stay and I would be happy to come back.

Friends

8/10

Excellent

10 May 2026

Eman

There was unexpected extra fees

Friends

10/10

Exceptional

10 May 2026

Ayinda

Lots of hot and cold options for breakfast. Hotel bar was nice and the food was good. Bartender was great. Rooms were comfortable.

Self

10/10

Exceptional

09 May 2026

Deomni

I assume breakfast was good because there was always a line.

10/10

Exceptional

09 May 2026

Wanda

I really enjoyed the location of the property and the decor of the hotel was lovely. The breakfast was awesome! There was a small issue with the bed linens not looking freshly cleaned, and especially on the sofa bed, but once we spoke to front desk they immediately responded and provided cleaned bedsheets. The staff was very attentive and pleasant. I would definitely stay at the Riu Plaza Hotel again.

Family

8/10

Excellent

09 May 2026

Matt

Nice hotel close to Times Square. Staff are friendly and helpful. It can be really busy with elevators full and breakfast especially quite chaotic.

The rooms are good and clean especially for New York but a heads up to some that the bathroom door is a slide door which leaves gaps and there is a glass panel next to the bed where the shower is where you can clearly see a persons silhouette so if you’re really conscious of privacy you may feel uncomfortable

Partner

10/10

Exceptional

09 May 2026

Stephanie

The staff was friendly and helpful. The room was clean and comfortable. Just a heads up the rooms bathroom walls are all frosted glass. Privacy was not perfect in that respect. Central to all our theater events. Plentiful restaurant options nearby. The coffee shop at the hotel had delicious iced coffee

Family

10/10

Exceptional

08 May 2026

Daniela

Fernando and the staff were great! Very respectful and attentive

10/10

Exceptional

08 May 2026

Tamara

Love this hotel. I stay here everytime I come to NYC. The best hotel in Times Square.

Family