Name: The Gallivant Times Square
Address: 234 W 48th St, New York, 10036, US

The Gallivant Times Square

New York Area - NY · United States

100 reviews shown

8/10

Excellent

28 Jul 2026

Luz

Overall good place to stay at. It is a bit outdated within the rooms. The staff did not answer the phone the day of check in as I was calling because I would be checking in fairly late that night. GREAT location for Time Square though I must say, 5-6 minute walk. I do think the price was a bit much for what you get, but the rooms are cleaned every morning of your stay and clean overall.

8/10

Excellent

27 Jul 2026

Alla Noor

Lovely place to stay. The staff were lovely, one of the staff kept giving me dirty looks one day while i was just sitting, but i didn’t pay too much mind to it. Went to the gym once and it was okay, didn’t have much equipment, but it’s okay. The bathroom was quite small which was annoying but i got used to it. i do understand the $100 a day refundable fee, but personally think it shouldn’t be that high. i did get it back a day later though so yeh. there was one ice machine that was never working which was annoying as i kept having to go to a different floor, but other than that, it was good.

2/10

Poor

26 Jul 2026

Jimmy

The shower has one glass door and it half open so water just sprays all over the bathroom floor. The shower faucet kept falling off so I had to screw it together to use it lol. Apparently there are 3 designated floors to grab ice but realistically you can only get ice on floor 4. No breakfast, snacks to buy, no toothbrush, no extra towels for the soaked bathroom floor. Just a horrible experience being in the hotel. Oh also the elevators are so small and also doesn’t run properly. My room window was full of dust and debris that you can’t even see outside. I had to put 200 down for security for the 2 days which was fine, but there are automatically deductions so you don’t even get all your money back. For the price point to stay there and lack of amenities this place is horrible. P.S no refrigerator or microwave either.

6/10

Pleasant

26 Jul 2026

Michelle

The rooms need updating! Mine was old and not the cleanest hotel. The only good part of my stay in the hotel is a few minutes walk from Broadway.

8/10

Excellent

26 Jul 2026

Alana

This is my second stay at The Gallivant. And although it is in much need of an update to the rooms, the location was exactly what we needed. All the staff were very kind and helpful.

8/10

Excellent

26 Jul 2026

Ryan

Great location. Clean hotel. Very little noise in room, despite the busy and noisy location.

8/10

Excellent

25 Jul 2026

Anthony

Great location clean rooms and friendly staff

2/10

Poor

25 Jul 2026

JOYNOB

I have never written a negative hotel review before, but this experience was too disappointing to ignore. From the moment we arrived, the front desk staff acted like they didn’t want to be there. They were rude, unhelpful, and showed no interest in resolving our concerns. We stayed for two nights, but the Wi-Fi never worked in our room. On the first day, we were told a technician would fix it. The next morning, another receptionist said it would be working by the evening. That evening, a different receptionist finally admitted that our room had a known Wi-Fi issue and offered to move us the next day, even though we were checking out. If they already knew the room had this problem, why assign it to guests? The room was also very small, the bathroom door lock was almost broken, and the hotel looked old and poorly maintained. The TV didn’t even have a network connection, so it couldn’t be used. The only good thing about this hotel is its location. Unfortunately, good location cannot make up for poor customer service and lack of maintenance. This experience ruined our two-day vacation, and I would not recommend this hotel unless they make major improvements to both their service and facilities.

2/10

Poor

24 Jul 2026

Elsa

This was the worst experience ever didnt even get to really enjoy my vacation , the phones in the room dont work so anytime you had an issues you have to keep coming down stairs to ask for help , room very old and outdated paint chipping, very bad smell bed sheets had stains , toilet had plumbing issues I asked for help 2 times, water in shower took forever to drain, I can go on and on this place is the worst the only good thing was the housekeepers were really sweet and they even said the hotel owner are cheap and wont fix anything and they apologized

10/10

Exceptional

24 Jul 2026

Rhys

A lot of bad reviews on this page about this hotel but price was reasonable for such an amazing location. Hotel was in better condition than I thought / saw on reviews and staff were helpful especially the cleaners. I would stay again

2/10

Poor

23 Jul 2026

Leslie

This hotel experience was awful. We paid months in advance, and the Hotel gave the double room and forced a mother and her grown son to share a single bed. We called for hours all day to let them know we needed a late check-in, but no one ever answered the phone at the front desk. We arrived too late to get another room and the Gallivant gave ours away and only had one room left. Despicable. It was so hot and the AC barely worked. Awful room. We had booked for two nights, but immediately left in the morning and got a room elsewhere. They then had the gall to charge us a facility fee of $45.90 USD for each night despite us only staying one night and them getting the room back. Just disgusting. Go anywhere else!!!

Family

4/10

Poor

21 Jul 2026

Bobbie G

The house keeping was fabulous. But the reception people don’t not so much. For one our plane was delayed we been calling them for hours to let them know we won’t be able to check in till the next day worry that we would lose our reservation. We called for tell to three hours and after sending a bunch of email we finally get a respond back from email. Then once we got there I book through Expedia I already knew about the incidental and fees we have to pay up front but the hotel charge is another $200 for the fee that was not expected. I am hard of hearing and the front lady was not understand me I couldn’t hear her because of being deaf and getting off the plane made it worse so she was saying, “hey hey lady, I’m talking to you. You’re walking away. I’m talking to you.” My husband had to step
In and let her know I am hard of hearing, deaf that I couldn’t hear her. Then she change her tone. Our room look like it need to be updated some fresh paint there was some scrape and damage to the wall the only thing that was updated was the bathroom it was nice. But our room need to be updated one part of the ac did not work so they put a window unit on one window the room wasnt kept to cool. But we didn’t stay there during the day only at night.

Family_with_children

10/10

Exceptional

21 Jul 2026

Zarick

Habitación cómoda, buen aire acondicionado, limpio y buen espacio

Partner

8/10

Excellent

21 Jul 2026

Kelly

Location was perfect and staff was friendly but i guess with any hotel in nasty New York there were cockroaches but they graciously changed our room.

Family_with_children

2/10

Poor

21 Jul 2026

Tochi

Was overcharged $600 for a smoking fee, I don’t smoke. Avoid this hotel at all cost

6/10

Pleasant

21 Jul 2026

Andrew

Convenient Hotel in Times Square area. The staff was nice space pretty clean. You can definitely see some wear and tare in some hallways and rooms but it was fine. Air conditioner was a little loud but like that so I was fine with it. Overall a good bang for the buck.

Self

10/10

Exceptional

21 Jul 2026

Yohannes

Overall, my stay was excellent. The staff was friendly, the room was clean, and the service exceeded my expectations. The only areas for improvement were the internet access, which was poor in the guest rooms, and the lack of a mini-refrigerator. Providing more reliable Wi-Fi and including at least a mini fridge in each room would make the stay even more comfortable. Overall, I would gladly stay here again.

2/10

Poor

20 Jul 2026

Kenya

This place is the dumps! The picture are very misleading! I wouldn’t let my dog stay here, yes it’s in time square however don’t say I didn’t warn you.

Self

6/10

Pleasant

20 Jul 2026

David

My room was on the 13th floor .
Apparently wi-Fi isn’t available so high up!
At best wi-Fi in the reception area was poor with staff seemingly not caring to help this old client who is not tech savvy

Self

8/10

Excellent

20 Jul 2026

Jessica

Location is great. The room is good. Amenities are not great. No vending machines and the only working ice machine was in floor 4

Self

6/10

Pleasant

20 Jul 2026

Rosie

I like that the room was

2/10

Poor

19 Jul 2026

Nicola

The only good thing about this hotel is the location. The rooms are tiny, nothing like the pictures not even close. You have to shimmy your way in the toilet/bathroom area and then try to close the door to shimmy your way around the toilet to get in the shower. It’s so small there is only a half of a shower enclosure so all the water spills out to the toilet and thus the outer door has water damage which looks absolutely disgusting. The front desk staff is rude as hell. The bellman was pleasant in all his interactions. Not recommended at all. I’ve never been in a room that small and lacking. The door makes loud noises opening and closing. Standard was very very poor. It’s crazy for the amount that they charge per night. The front desk ladies didn’t want to be bothered with dealing with people ….so rude. In addition to what you pay for the room and all the taxes and services charges, when you get there, they charge you extra for incidentals. Upon check out they don’t even want to address how you can get the extra charges refunded. She just said to drop the key in the box and go. A few persons enquired about getting their money back and they were so rude. Even though you have a reservation, you can’t get in without giving the extra for incidentals. Not recommended at all.

Self

10/10

Exceptional

19 Jul 2026

Leticia

We found this to be a great place to stay, so close to our Broadway shows. We were located right above a fire station, but it didn’t bother us.

Friends_and_family Family

2/10

Poor

19 Jul 2026

Agustin

I didn’t stayed the night, room smelled horrible

Self

6/10

Pleasant

18 Jul 2026

Obinna

Better windows and less bugs

Self

2/10

Poor

18 Jul 2026

Oliver

Two people followed me into an elevator at the property in the hopes of soliciting me… really negative experience. This hotel is unsafe

Self

10/10

Exceptional

17 Jul 2026

Lucille

The house keeping staff.was friendly and nice. The furniture was dated and in need of updating the desk need repair draw unit off track. Walls could be painted paint chip.

Self

4/10

Poor

17 Jul 2026

Barney

AC was barely functional. Windows had not been cleaned in years

Self

10/10

Exceptional

17 Jul 2026

Denise

Great experience, room was clean and staff are friendly.

Self

10/10

Exceptional

17 Jul 2026

Lisa

After reading reviews and dreading my stay I was somewhat surprised by the hotel and stay. We were staying for 12 nights and arrived at 2am in the morning due to a change in our flight, I had previously emailed the hotel due to this change and arriving early hours of the morning, had a response within a couple of days. On arrival we were checked in quickly and the receptionist was apologetic that he had to take so much taxes due to the length of stay, but I booked via Hotels.com and this was made aware when I booked so it wasn’t a surprise to me! On going to the room all 3 lifts were working fine (did notice throughout the stay one lift was sometimes out of use but not broke just being used by the cleaners to transport bedding which is fair enough!) The corridor carpets and walls were a little tired but doesn’t make it a bad hotel, just needs a lick of paint but doesn’t affect your stay! We had a king size deluxe room on 13th floor, the room and bathroom are not huge but we knew the size of it by the website, and it all worked perfectly fine! The bed was the most comfortable bed I have slept on and the aircon…it was freezing just what we needed in a heatwave! There was a wall wardrobe (tiny) iron and a chest of drawers but we lived out of a suitcase! There was no bedside lights just holes again a minor imperfection didn’t disrupt the holiday! The best bonus was having ice and water machine on various floors, the location was amazing and I would definitely stay there again!

Friends_and_family Family

6/10

Pleasant

16 Jul 2026

Nubia

The air conditioning it's not good. The room it's too smal

Friends

10/10

Exceptional

16 Jul 2026

Simone

The rooms are for sleeping and showering only clean towels clean bed but nothing glamorous and cozy at all . This was a basic budget friendly stay🙂

Partner

10/10

Exceptional

15 Jul 2026

Durai Murugan

Clean room and best location

Family_with_children

6/10

Pleasant

15 Jul 2026

Chloe

My air conditioning didnt work unfortunately but my room was tidied every day and the room was close to everything i needed

Self

10/10

Exceptional

15 Jul 2026

Danielle

very nice option and great price also a great location.

Self

10/10

Exceptional

15 Jul 2026

Ingrid

Everyone was very kind.. we will back soon

Family_with_children

2/10

Poor

15 Jul 2026

Shelly

The hotel is extremely old. It started when you walk into the front door. Mothball smell will knock you out. The air conditioning was so loud I didn’t sleep. Then when I made a complaint to the front desk they sent a guy who said, it’s working.. I said obviously but I can’t hear myself think and can’t sleep. Not his problem, see if they will give you another room. Then the shower the water flooded the bathroom every shower. The pillows were awful. No fridge for drinks. No restaurant. Then we were hit with $700 more to pay besides what we paid in our trip package. I do not recommend this hotel to anyone.

Partner

2/10

Poor

15 Jul 2026

Julie

The front desk never answered the phone. The maids never left more than 2 bath towels even though they knew 2 adults were in the room. Never left hand towels. The furniture in the room was old and banged up. The $500 fee in case we “smoked in the room” was not clearly communicated. The lobby is dirty. The couch in the lobby has duct tape holding it together! Never again.

Family_with_children

8/10

Excellent

15 Jul 2026

Renee

Great location but you get hit with a facility fee that they didn’t inform me about until I got final invoice after leaving the property.

Family

10/10

Exceptional

15 Jul 2026

Ashley Marie

It was a really great hotel for the price an in a great location... Right in middle of times square, central park all the good stuff

Partner

8/10

Excellent

14 Jul 2026

Linsey

The room was cleaned daily, which is nice. Great location for tourists, very close to transportation and multiple things to do if you don’t want to leave Times Square. Fresh towels and bedding daily. There was no coffee pot in the room, even though it was advertised as having one. Not a deal breaker, but disappointing none the less. Check out is at 11:00am, the last day there, someone from housekeeping just walked into our room at around 8:30am. They left right away, but they didn’t even knock to announce themselves. The air conditioning worked great! Kept the room nice and cool even when the weather outside was anything but! I’d stay here again, it accomplished what we needed!!

Family

10/10

Exceptional

14 Jul 2026

Haydar

Very good location. Good for travellers

Self

8/10

Excellent

13 Jul 2026

Thomas

I didn’t see any amenities besides vending and ice. There was no phone in the room, so no wake up call. No fear, though, the housekeeping staff was on the floor before 8:30 every morning. Talking very loudly, and yelling across the halls to each other.
The bedside lamps were work lights sitting on a sconce holder that would come off easily, and there are no outlets by the bed. But, the water pressure was great! Plenty of hot water! The pillows were great, as well as the mattress!! Our room was super clean and comfortable. Our view was a parking garage, I think, but we weren’t there enough to care. The review asked if we enjoyed our balcony view, but we didn’t have a balcony or a view.

Partner

10/10

Exceptional

13 Jul 2026

Samuel

Everything was okay

10/10

Exceptional

12 Jul 2026

Kevin

Always a great stat

Partner

10/10

Exceptional

12 Jul 2026

franz

Excelente todo y la ubicación espectacular

Self

2/10

Poor

12 Jul 2026

Brijida

No good at all.

Self

2/10

Poor

12 Jul 2026

Yuri

No good internet and they are me to pay more money on arrival when the idea of booking in advance idtobosuvall fees before arriving
I'm not sure when they will give me the 200 us dollars back

Self

8/10

Excellent

11 Jul 2026

Pisey

The location of the hotel was close to all you want to see in New York. We booked a family room. Although it was pratical, it became a little small when you have luggages. Also, we had to request for more towels, which is weird considering it is a room for 6 and we booked for 6 person. But the staff was very helpful and brought us what we needed. Air conditioning worked well and we were happy to have it during hot days.

Family_with_children

6/10

Pleasant

11 Jul 2026

Qamar

As you walk-in to the receptionist desk, you smell strong order of like a kerosene. They said no smoking in the room, but you smell the hall way and with strong strange smells. Room was okay but not perfect for the price what I paid especially in the time square area, did not enjoy the stay!!

Friends_and_family Family

8/10

Excellent

11 Jul 2026

Alistair

Great location and great staff but hotel could do with updating as looked worn

Partner

2/10

Poor

10 Jul 2026

Ekaterina

Bad service bad personal bad management

Self

10/10

Exceptional

10 Jul 2026

Kelsey

Great pricing, hotel/elevators/rooms were clean and staff were nice. Sunny at the concierge was so kind, so helpful and a pleasure to keep up with everyday. Additionally, everyone was very accommodation to my seizure response dog. Will return again !

Partner

10/10

Exceptional

10 Jul 2026

Mayqueline

Location was Excellent - a 5-minute walk to Times Square, friendly staff.

Family_with_children

6/10

Pleasant

09 Jul 2026

Tina

The hotel was clean and the location was excellent. Price was very good. However, the paint was chipped in many places in the room, the shower fixtures were loose in the wall, there was no smoke detector in the room. The front desk staff seemed uninterested in their guests.

Friends_and_family Family

6/10

Pleasant

09 Jul 2026

Ruperto

You get what you paid for. I just wanted a place walking distance from the office that is inexpensive. I got what I asked for.

Self

10/10

Exceptional

07 Jul 2026

NOUNKEO

Good

6/10

Pleasant

07 Jul 2026

Roberto

Property is average. The great advantage is the location. Perhaps a bit pricey for what you obtain and Wifi terrible. Never worked properly.

Partner

10/10

Exceptional

06 Jul 2026

Deborah L

Great Location! Friendly and Helpful Staff!!

Self

8/10

Excellent

06 Jul 2026

Carol

The room was nice and big, and very clean. Good ensuite and excellent shower. Comfortable bed. The only issue was the air conditioning - it was a very noisy unit so we couldn't use it overnight, which meant we didn't sleep very well as the room was too hot without it. Great location with everything on the doorstep.

Partner

8/10

Excellent

05 Jul 2026

Michael

I didn’t realize when I booked this hotel there would be a $45 resort fee. The gym was really small. The Wi-Fi didn’t work. I didn’t have the energy to go down to the front desk to complain about it. I was only there for one night, but I don’t think I would go back.

Self

8/10

Excellent

05 Jul 2026

Robert

Nice location, small bathroom, very clean. Public areas need a little TLC. Id stay again.

Partner

2/10

Poor

04 Jul 2026

Vartulo

Super rude staff, charged me twice had to despite one

Friends

4/10

Poor

04 Jul 2026

Michelle

Did not like this hotel! It was super expensive and not even worth it. I paid 900 for three days. The floors had paint on them, the curtains were broken, it smelled super bad, the cleaning lady only came once during our time staying there. She knocked on our door at like 7am just to give us towels. Absolutely hated this hotel

Friends

10/10

Exceptional

04 Jul 2026

Neha

Good hotel in times square

Partner

2/10

Poor

04 Jul 2026

fernando

Most stuff was broken when we got there

Partner

10/10

Exceptional

04 Jul 2026

Christopher Matthew

great spot and good price

Family

6/10

Pleasant

03 Jul 2026

Jose

The location of the hotel is pretty much unbeatable if you are looking for walking-distance to iconic NYC places. We visited during the early summer days, and with the World Cup in full swing, the surrounding atmosphere was great

Partner

10/10

Exceptional

03 Jul 2026

Gerard

Friendly staff and very helpful when asked about surroundings and sites to visit, only thing I found missing was a cafe or food outlet on site, even just a coffee shop would have been appreciated, rather than waiting till you are ready to explore the city a place to have a coffee and plan your day would have been desirable,

Friends

2/10

Poor

03 Jul 2026

Daniel

The room I received was not the one shown in the photos and did not match the room I booked. I was disappointed because I paid for a different room than the one I was given. The restroom was very small, and the room had an old window A/C unit that was poorly installed, with a piece of plywood covering the opening around it. Overall, the room was outdated, poorly maintained, and did not meet the expectations set by the listing. I would not stay here again.

Partner

4/10

Poor

01 Jul 2026

Jordan

I got the room for $166/night and it was a very much “you get what you pay for” experience by NYC standards. It did serve the purpose of being the pied a terre I needed between Pride events, but the lobby smelled like mothballs and the room isn’t very well maintained. There are a lot of obvious paint chipping issues, malfunctions with the AC wall unit, and the soap bottles attached to the wall in the (rather small) shower being nearly empty. The proximity to the theatres and HK is a plus, but I would not stay here again unless it was at a MUCH deeper discount

Self

2/10

Poor

01 Jul 2026

James

Worst place we have ever stayed at. No refrigerator or microwave in the room. Multiple outlets did not work. WiFi did not work in rooms. You could not stream from the room because WiFi did not work so we were stuck with basic cable. Bedside lamps did not work. Incidental hold was extremely high for such a rundown hotel. We were refunded for the incidental and then 3 days later were charged a 175 dollar resort fee which we were not told about. When we questioned the resort fee. We were told that it is for amenities like Gym which they do not have, pool which they did have and WiFi use which did not even work. We are in the process of detesting that with our bank. We go to New York every couple of years and will never stay here again and would never recommend this hotel to any one. This place just needs to close their doors because it is straight trash. Staying here ruined our whole trip.

Partner

10/10

Exceptional

01 Jul 2026

Joy Dominique Sison Dela

The frontend helped me for an early check-in and that helped me a lot. She’s the best!

Self

2/10

Poor

01 Jul 2026

Jessica

Dirty. Building graded F. Not sanitary. Pictures are very misleading.

Friends_and_family Family

8/10

Excellent

30 Jun 2026

Mahelet Alemayehu

Very clean but the room was extremely small

Partner

10/10

Exceptional

30 Jun 2026

Dave

It’s like home away from home, location location location.

Clean to the point, no wasteful bull.

Looking forward to my next stay with his hotel.

10/10

Exceptional

29 Jun 2026

The hotel staff were quick and efficient to check guest in. We even extended the trip for one night and the process was easy. Parking available around the corner of the hotel with extremely affordable rates. Location was outstanding and convenient to food, sights, and nightlife.

Partner

2/10

Poor

29 Jun 2026

Djily

Hotel is dirty room are tiny.

Self

6/10

Pleasant

27 Jun 2026

Leigh

Property was conveniently located to Times Square, subway, etc. but property/room was simply adequate. Furnishings were badly in need of refurbishing or replacement. Room had only one light which was the main overhead light. There was a very weak bedside lamp that was barely hanging on to the fixture. Dresser and desk were pretty scarred and banged up. The black out blinds behind the window sheers had no mechanism for raising and lowering so they hand to be rolled up by hand and rested on the ridge where the window sections met. One wall outlet looked like someone had kicked it into the wall. The deadbolt mechanism on the door was not actually connected to a deadbolt. Shower was the style with a half glass wall which would work in a larger shower space but in the space left the floor outside the shower a lake which completely saturated the bath mat. Room space was clean and was a decent place to stay but nothing like pictured or described in terms of quality.

Self

6/10

Pleasant

26 Jun 2026

Christopher

Good location but the property and the rooms are not well maintained. My room had lights that did not work and a loud window air conditioner

Self

6/10

Pleasant

25 Jun 2026

Cyrus

It was a great location but unfortunately behind was a night club. It was too noisy till 1:00 am in the morning.

Self

8/10

Excellent

24 Jun 2026

Gail

The location is excellent. There was a lovely coffee cafe across the street that was great for a light breakfast or lunch. Is quite noisy and the room was clean but basic. Overall, would stay again because of the superb location.

Family

8/10

Excellent

24 Jun 2026

Joseph

Well kept property. Reasonable for NYC. Convenient to Theater District, Restaurants and teabspirtation

4/10

Poor

24 Jun 2026

MARVIN

The only upside to staying at this hotel is its location, nothing more, nothing less. What you get is what you pay for. My stay was decent. Only stay here if you need a place to rest at night, knowing you’ll be out and about during the daytime.

Couldn’t stand the noisy AC unit right next to my head when sleeping or when it rained, water that’s falling on the unit reverberates into the room.

Again, nothing impressive. You’ll most likely be met with charges at the front desk before heading to your room as well.

Sheets had stains when I arrived.

Self

2/10

Poor

24 Jun 2026

Bernice

lights didn't work. worn, dirty rooms and hotel. was charged some amenities fees of $0 per day when checking out. What emenities? sketchy place.

Family

2/10

Poor

24 Jun 2026

German

The TV didn’t

10/10

Exceptional

24 Jun 2026

Rebecca Lynn

Rooms are clean. Beds always comfortable and clean. Bathroom is small but has everything needed. No working ICE machines on any floors. Elevator is super small and takes a long time to come down. Other than that the hotel is a great location. Close by Times Square and Restaurant Row. Near 42nd St and blocks away from Central Park. Friendly staff and very helpful front desk.

Friends

2/10

Poor

23 Jun 2026

David

Overpriced ramshackle building with furniture well past its ‘sell date’
Nothing worked no television no phone.
I asked the front desk three times for the lights in the room to be fixed!NOONE RESPONDED ON ANY OF THESE OCCASIONS!!!!
The three elevators were never all working at one time. Each morning The wait was over twenty minutes before for one to stop which had room in it.
My faith in Expedia was badly shaken by this whole episode!!

Partner

8/10

Excellent

22 Jun 2026

Carol

If you're in town to see a/some Broadway shows, the location can not be beat. The room was perfectly fine, though I couldn't figure out either the air conditioning (too cold) or the TV.. probably a me problem. I had an inside room, so there was no street noise. But still right in the heart of Times Square, walkable to many many sights. I would return.

Self

4/10

Poor

22 Jun 2026

Rory

Arrived at the hotel at 2.50pm after 16 hours of travelling. Was told check in was at 3pm and they wouldn't allow check in 10 minutes early. Was made to sit in the lobby that has a very clearly aged sofa with holes and dips in it.

The lifts, of the 2 days we were there only 2 out of 3 lifts worked and the average wait time was 11 minites from the 4th floor so used the stairs most of the time.

The room and indeed the hallways are in desperate need of redecorating, duct tape holing the carpets down, tiles that have cracks, shower hanging off the wall.

Was charged a $200 hold on arrival despite everything having been paid up front. I have been refunded half of this with the other half being claimed as \"hotel tax\"

All in all a very poor hotel, I imagine in its day with friendlier staff it was a nice place to stay, now its very dated and in need of a serious makeover.

Would advise not to stay especially given it was £300 a night!!

Partner

8/10

Excellent

21 Jun 2026

Lauren

Excellent location, very clean, nice staff. The rooms are small, but the price makes up for it because of the location. The extra resort fee just for the gym, ice machine, and coffee in room is excessive.

Friends

10/10

Exceptional

21 Jun 2026

Mansi

I honestly do not understand the negativity. The hotel was clean and comfortable. You can not ask for a better location in NYC. Sure the rooms were tiny, but I am not spending time in the room while in NYC. Great deal right in Time Square.

10/10

Exceptional

21 Jun 2026

Kamrie

Very clean room, not very many plug ins

4/10

Poor

21 Jun 2026

Allan

Need to upgrade wifi system

Self

4/10

Poor

20 Jun 2026

Holly

Man on check in explained nothing. Room was falling apart and surprised the plug sockets didn’t cause a fire. They were all falling out the wall. Charging to keep you bags after check out, don’t keep them in a locked room, keep them in the main entrance, visible. Nothing like the photos online. Would not stay again.

Partner

8/10

Excellent

20 Jun 2026

Rodney

Perfect location, clean rooms, comfortable beds. Although while the furniture has seen better days. For the location and price you can't beat it.

Self

6/10

Pleasant

20 Jun 2026

Giovannic

4/10

Poor

19 Jun 2026

Edwin

The hotel bed was comfortable but the bathrooom did not have shampoo in it. Also the TVs didn’t work for three days and the World Cup is on

6/10

Pleasant

18 Jun 2026

Terri

Location was excellent. Property was in bad repair. Our shower handle kept coming off and when maintenance came up they just said just hold it on when you turn it. Also the desk and drawer areas were scratched and peeling. Mold in the corners of the shower. We had family in another room and their room was also scratched and peeling.

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Juan

Personal súper atento,y tienen de las mejores ubicaciones en la ciudad .

Friends