The Gallivant Times Square

United States , New York Area - NY
NEW YORK, 234 W 48th St
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100 reviews shown

6/10

Pleasant

02 May 2026

Katy

The location is genuinely great. Steps from Times Square, easy access to everything. That’s where the good news ends.

Our room had a smashed bug on the wall. Paint and wood peeling off the bathroom door. No smoke detector. The in-room phone didn’t work — which means no calling the front desk, and no calling 911 if something went wrong. WiFi was nonexistent inside the room.

Every single door in this hotel slams. All hours of the night.

We flagged the WiFi and phone situation to the front desk. They weren’t concerned.

Then a staff member yelled at me for closing the door to the lobby restroom while I was using it. In another language, so I still don’t know what the actual issue was. Being screamed at by hotel staff for using a bathroom is not something I expected to add to a trip recap.

I get that budget hotels have tradeoffs. But broken safety features and that kind of staff interaction aren’t tradeoffs — they’re problems. The neighborhood carries this rating. The hotel itself doesn’t earn it.

Friends_and_family Friends

10/10

Exceptional

01 May 2026

Glen

It was very well located for what we wanted to see in the area. The staff was excellent, the rooms were clean and comfortable.

Partner

6/10

Pleasant

30 Apr 2026

Earle

I was without internet for half my stay, no heat or AC.

Self

2/10

Poor

30 Apr 2026

Lindsey

WARNING: If you are JEWISH, DO NOT STAY HERE!!!!!!

My experience at this hotel was deeply troubling. Not only are the conditions unacceptable, but I also encountered behavior from staff that I found offensive and discriminatory. During a conversation with a female front desk manager about ongoing issues with the WiFi—which was consistently unavailable throughout my multi-week stay—I was subjected to an antisemitic remark. That alone is completely unacceptable.

Beyond that incident, the hotel fails to meet even basic expectations. Despite charging an additional $100 per night at check-in as a so-called “facilities fee,” there are essentially no amenities. There is no restaurant, no gym, no ice machines, and, as mentioned, no reliable WiFi. They also have you donating money of your stay to a charity that I knew nothing about.

The physical condition of the rooms is equally concerning: showers lack proper doors, locks on room doors do not function correctly, and key cards frequently stop working, forcing repeated trips to the front desk. Service at the front desk was consistently dismissive and unhelpful.

When I informed the manager that I intended to escalate the issue to her supervisor, I was subsequently removed from the property through Travelocity rather than having my concerns addressed.

Overall, this was an extremely negative experience, both in terms of the accommodations and the treatment I received.

Self

2/10

Poor

30 Apr 2026

Lindsey

Self

2/10

Poor

30 Apr 2026

Lindsey

Self

2/10

Poor

30 Apr 2026

Lindsey

Self

2/10

Poor

30 Apr 2026

Lindsey

Self

10/10

Exceptional

29 Apr 2026

Talisha Dalian Torres

Volvería mil veces más, me encantó

10/10

Exceptional

29 Apr 2026

TIFFANY

Didn’t use parking

8/10

Excellent

26 Apr 2026

Leopoldo

Room was small but clean. Didn't spend much time in it so it wasn't a big deal. They were nice enough to hold our luggage after checkout for a small fee which was helpful and let us explore the city more easily.

Friends_and_family Family

4/10

Poor

26 Apr 2026

Michaela Rubie

i'm sorry but our overall experience in this place is not good, firstly, i think the aircon is broken but it's turned on. it is on but we didn't feel any air or cold air coming out from the aircon and we felt hot during our stay. we thought that it's just the heater because it was during end of march that we stayed, but no, i think the AC is really broken or old. we didn't get a chance to tell the front desk on the first night because we thought it's the heater and that time it was still freezing cold outside and we were so tired, we only got a chance to tell them on the last night of our stay. next, the front desk is dark and when you enter the hotel there is some smell that makes me nauseous when entering the area,, maybe they're undergoing a renovation? coz there was only 1 desk open.

but the good thing about this place is it is really close to the theaters, like if you want to watch a broadway show, it is really close, like 10 min walk. and my friend is a fan of hadestown that's why she chose this hotel and this area is just in front of the theater. so if you are hadestown fan, you can stay in here. but i hope they will take a look at their AC units coz that can make a difference.

Friends

10/10

Exceptional

24 Apr 2026

Stephen

Check-in time took less than two minutes. Talk about speedy.

10/10

Exceptional

24 Apr 2026

gregory

Zumka was amazing and so very nice. I had a great conversation with her all three days. She’s part of the the staff that does room service. I hope everybody could get her when they go to this hotel. And in reference to the hotel, what they hidden Jim off of Broadway deathly going back again and death. It will be staying at this location at Gallivant.
Price location, Cleaners friendliness bed, comfort amazing been to New York 3040 times over my years and just found out about it on Expedia three weeks ago.

Friends

10/10

Exceptional

23 Apr 2026

Sittikorn

Easy access hotel

Self

10/10

Exceptional

22 Apr 2026

Nelly

Good!

Family

6/10

Pleasant

21 Apr 2026

HANNAH

Super convenient location, and the room sufficed just fine for a few nights. However our AC unit was very old and had trouble keeping the room cool, and there was a large gap next to the unit just open to the air due to janky installation. I also found a few hairs in the bathroom that weren't ours.

Partner

10/10

Exceptional

20 Apr 2026

Joel

Muy cerca de todo

2/10

Poor

20 Apr 2026

Arunjot

The rooms didn’t look like the pictures at all. It was deceiving compared to what was seen online

4/10

Poor

19 Apr 2026

Candice

If you are going to NYC looking for just a bed in a good location, the gallivant is the place for you. Check in was easy, we paid the $50 for early check in, the desk attendant told us the ice machines were broken but we could “go to the gym and get free water”. There was no free water and we saw no gym. Our room was fine. Sheets were clean and the bathroom was nice. Only one outlet in the room had an outlet cover, and the outlets were very loose. We had to ask the front desk 3 separate times for towels, we asked at 3pm and did not receive them till midnight. Our last night we ran out of toilet paper and when I asked the attendant in the hallway for more he told me I had to call the front desk to get more. Our phone in our room did not work so we no toilet paper. The shower was very nice, but the pillows on the beds were flat. The floors in the room were very slanted. Felt like a skating rink in the room.

8/10

Excellent

19 Apr 2026

Gilli

the AC worked well I was unable to stream any shows the internet was not strong enough

Self

6/10

Pleasant

18 Apr 2026

Kevin

Pretty decent hotel especially for the price. Very close to time square and within walking distance of multiple subway stations. The room did have some stains or dirt on the walls but still a pretty clean room overall. The elevators sometimes did take a little while. Biggest complaint was the shower area where the water splashed outside into the floor of the bathroom so every time after a shower there would be a lot of water as you stepped out. Had to combat with placing towels on the ground. If you’re not looking to spend too much this hotel will probably be good for you but personally I would spend some more money next time and book at another place.

Friends

10/10

Exceptional

18 Apr 2026

Steven

It did take a long time for the shower to get hot water

Self

10/10

Exceptional

16 Apr 2026

Stephanie

We enjoyed the hotel. It was a great location, staff was very friendly and was great with suggestions for us. We did a mother daughter trip and this family suite was an excellent choice for us. We will stay here in the future as well.

Family

2/10

Poor

16 Apr 2026

Jessica Marie

This hotel is not what looks like in the pictures. It's run down and mickey mouse in all the rooms. I would not recommend staying here.

6/10

Pleasant

15 Apr 2026

Tonya

The property is old and needs updating

10/10

Exceptional

15 Apr 2026

Shawn

Comfortable room

Self

6/10

Pleasant

14 Apr 2026

Shellean

The room was clean overall but minor issues noted garbage provided was insufficient for a family room size,

8/10

Excellent

14 Apr 2026

Jennifer A Ford

Location, location, location. This is an old hotel with some wear and tear, but it was clean and we loved the premium room with queen bed and bunk beds - it was like having a suite with two rooms! Hotels.com has the wrong check out time - it should be 11 a.m. and not noon and the property said they've been asking hotels.com to change it for a long time. We were on an unseasonably hot spring day and the air conditioner is a window unit that looked a bit old. It was blowing in our face and making loud noises, but it was fine. Again, location, location, location - SO CLOSE to Times Square and the show we came into the city to see. Friendly staff. Comfy beds and pillows and clean rooms.

Friends_and_family Family

8/10

Excellent

13 Apr 2026

Frida

The location is amazing! Maybe two blocks west of Times Square. I think one day we saw a pink/red stain on a towel after the room was cleaned but that was the only issues that I observed. The bed were comfortable and even if the rooms are “small,” we were only in the room at night after a long day in the city. The hotel has a concierge service so if you book with them and are in the city early, you can leave you bags before you check in so you can explore the city. You can also leave your bags there when you check out and have hours before you leave the city but there is a small fee. Would book again!

Friends

10/10

Exceptional

13 Apr 2026

Rosanna

Excellent location. A few of the staff could be a little more helpful and polite when addressing customers needs. Other than that little detail the location could not be better. Close to theaters, subway stations and more.

Friends

10/10

Exceptional

10 Apr 2026

Robert

Nice. Very close to time square

4/10

Poor

08 Apr 2026

Jonathan

The hotel is old & dirty and the rooms are tiny. The heat wasn't working so they brought a space heater. It was a horrible experience

Self

2/10

Poor

08 Apr 2026

jasen anthony

They charge a resort fee ,, For what ?? They do not have a restaurant attached or even coffee available in lobby area! Thebathroom is tiny and you can barely walk into it unless you step side to side over the door! The bathroom door is warped and molding at the bottom with torn wood and exposed mold! The one dresser drawers do not stay closed, the one bedside light doesn’t work! The only positive experience was the friendliness of the cleaning staff!

Partner

8/10

Excellent

07 Apr 2026

Kathleen

Great location

10/10

Exceptional

06 Apr 2026

Mark

Stay here often. Great location, comfortable rooms. Only issue is elevators are often down, sometimes only 1 operating.

Partner

8/10

Excellent

05 Apr 2026

Heather

The room was very clean and the front desk staff were super nice and made small talk with us.

Friends_and_family Friends

8/10

Excellent

04 Apr 2026

Vanina

I was really worried about staying at this hotel after reading the reviews but I have to say it’s really not as bad as people make it out to be. I called ahead of time and requested to be placed in one of their renovated rooms and when we got there that’s exactly what we got. Yes it’s small and yes it’s not 5 star luxury but the AC worked, we had hot water, had outlets to charge our devices, and the tv and remote were great. The only reasons I’m not leaving a 5 star is because
1. The bed sheets are really rough and thin. Almost like the texture of a napkin (but no bed bugs)
2. There is a fire station on the same block as the hotel so even being in NYC where the sirens are non stop…. this was truly non stop.
BUT, if you are like us and we like sleeping with the fan on, it really does drown out the noise and we were on the 14th floor. I also got my deposit back at the end of my stay even though many reviews said they didn’t get it back. All in all you’ll be so exhausted from your walking around the city that you’ll just want to sleep. It’s an easy location and they have their own taxi that can take you to the airport for a flat rate of around $88-$95 (less than uber or regular taxi). Would I stay here again? Probably not but it served its purpose for our first time visiting the city!

Partner

6/10

Pleasant

03 Apr 2026

Naomi

Parking is off site cost is 60 dollars a day
Wall air conditioner not very good

Friends_and_family Family

10/10

Exceptional

02 Apr 2026

Aaron

Create a hotel of our families. It fit me, my wife, and my kids great

4/10

Poor

31 Mar 2026

Amelia S

clean room. ice machine not working so could not bring back food for later. coffee maker leaked water all over. TV remote was missing the back and batteries kept falling out and I gave up trying to change the channel after 10 minutes. They didn't have any spares.They refused to give me a receipt which I need to be reimbursed from work.

Self

2/10

Poor

31 Mar 2026

Raymond

No parking. Parking a vehicle was very expensive. The hotel deposit was very high each day.

Partner

10/10

Exceptional

31 Mar 2026

David

It was excellent for the price point. No frills, no refrigerator or mini bar in the room. But it was clean, internet worked and there is a small store connected to it, that you can get water and candy. The location was great, in the heart of everything NY.

Self

2/10

Poor

30 Mar 2026

Cevera

I checked in and checked right out - walked in my room and there’s a dirty used tampon on the side of the toilet. The ac didn’t work it’s an absolute no never again there.

Self

6/10

Pleasant

30 Mar 2026

Jonnathan

Not the cleanest

8/10

Excellent

29 Mar 2026

Jennifer

The staff was great

8/10

Excellent

27 Mar 2026

Brian

Good location

4/10

Poor

27 Mar 2026

Idalia

Queen room terrible. Wall out paint around the a/c unit. . Any ice vendor machines working any floor. Spider in the bathroom.

Friends_and_family Family

8/10

Excellent

26 Mar 2026

Hugh

Clean , perfect location. The property needs a spruce up- I’ve stayed here a number of times and appreciate its convenience and general comfort. The ice machines have not been working for over a month

Self

10/10

Exceptional

23 Mar 2026

romal

Staff is always so kind and helpful

Self

6/10

Pleasant

23 Mar 2026

Madison

For a cheaper stay this is great, however the bathrooms were super small, and there were no outlets by our bed, as well as no trashcans outside of the bathrooms.

Partner

4/10

Poor

21 Mar 2026

Terice

Property is close/walking distane to broadway/theaters. outdated and not very clean. Had to change rooms. First room had cockroaches in the bathroom. Second room had stains on the walls and weird smell coming from the heating/cooling system when turned on.

Self

10/10

Exceptional

21 Mar 2026

Savannah

Room was clean staff was ok no parking but they have parking across the street paid i think $150 for a week.

Friends

2/10

Poor

20 Mar 2026

Patrick

Terrible place

Partner

10/10

Exceptional

20 Mar 2026

Meghan

Great hotel and staff was friendly and helpful. Comfortable beds and clean rooms, would stay here again.

Family_with_children

10/10

Exceptional

20 Mar 2026

Andex

Good staff

Friends_and_family Friends

10/10

Exceptional

20 Mar 2026

Andex

Good staff

Friends_and_family Friends

8/10

Excellent

19 Mar 2026

Luiz

Pleasant atmosphere, clean room, very attentive staff. I recommend it.

Family_with_children

8/10

Excellent

19 Mar 2026

Sunny

The staff was VERY friendly and chatty which I appreciated. The room was small, but the prefect size for one. The room was not fully cleaned properly as there was a dirty towel hanging on the back of the bathroom door (had makeup on it) and hair about the bathroom. There was a nice view from the window facing east. The room stayed toasty warm. The shower was warmer and water pressure was great, but it did take a while to drain, meaning there was standing, soapy water while I was showering. The bed was fine, not new, but did the job. I was happy to not have to wait long for the elevators any time I needed to come and go. I will say, the walls are thin. I could hear very clearly people in the halls and in the next room. Overall, the location is super convenient and the price is right.

Self

2/10

Poor

19 Mar 2026

Donnella

The first thing that happened was we were assigned to a room that was already occupied. That should have been our clue! This is a very dated hotel, our toilet was stopped up, the shower handle literally fell off while I was showering. I had to leave it running, go downstairs and lodge my complaint with wet hair. Another complaint the blow dryer did not work. The room does not have a working phone so each time I needed assistance I had to walk downstairs. The room did not have working plugs close to the bed. It was also very noisy. The staff was good to get things fixed, (toilet and shower) definitely a plus. It is very close to Times Square- another plus.

10/10

Exceptional

18 Mar 2026

Maria Gezell

Good

Partner

8/10

Excellent

18 Mar 2026

Meir

Got a splinter from the rug.

Partner

2/10

Poor

17 Mar 2026

Alberto

Room was HORRIBLE! the curtain was taped to the wall, it fell as soon as it was touched and I asked to extend my stay but get another room since the one I was in was BADD! I was charged 570 for “smoking” when I have asthma and can’t physically even smoke. They won’t answer my calls, I’ve been trying to contact the facility but nothing.

Self

10/10

Exceptional

17 Mar 2026

MARIA

Excellent location. Good service.

8/10

Excellent

17 Mar 2026

Emma

Room was clean, quite small but did everything it needed to. Air con and extractor fan in the bathroom were really loud. Check in was quick and easy, check out even easier.

Self

8/10

Excellent

16 Mar 2026

Chandro

Property was

4/10

Poor

16 Mar 2026

Haley

No hot water

8/10

Excellent

16 Mar 2026

Michelle

We had a room that had windows facing a wall of the next building so there were no views; however, this turned out to be a good thing because it was very quiet--especially for being near Times Square.
Location was awesome! We were able to walk just about to any location we wanted: Central Park, Times Square, Empire State Building, Madison Square, Grand Central Station. Of course if you are not used to walking more than a mile, then take the train. Finally a vacation I did not gain a ton of weight on!!!!
Back to the hotel, the staff were very nice. From the front desk to the cleaning crew, they were personable, kind, and generous. Elevators worked and were small, but the wait was never long.
Beds were comfy!!! Towels and bathroom were nice and clean. No odd smells or anything. The TV and WiFi did not work that well for me, so I used my phone as a hot spot. TV was just normal tv, nothing fancy.

Family

6/10

Pleasant

15 Mar 2026

Linda

No gym on site, staff was very helpful, rooms are hot. We had to ask for a box fan.

Family_with_children

4/10

Poor

15 Mar 2026

Remi

Nice location near Times square, rooms are very small and old

Family_with_children

6/10

Pleasant

15 Mar 2026

Kaila

The original room I was placed in had a giant roach in the closet, the floor frame was old/degraded. The bed sheets and frame were dirty. During check in, the guys the front desk was not the friendliest but switched my room immediately, I’m sure he was aware of the condition. During check out, the lady was not nice to the guest ahead of me or me. I asked for a printed copy of what I was charged for in the beginning because it was told that there would be a $150 hold and it would be returned however, only $11 roughly were returned which was not probably communicated during check in. There’s not many amenities and the water originally comes out brown at first. If you’re looking for a place to sleep only, this is for you. Keep in mind there’s no microwaves, ice containers, or refrigerators in the room. This is in Times Square so there’s food and fun around, but the actual hotel has nothing to really offer.

Self

8/10

Excellent

14 Mar 2026

Maureen

The location is convenient for theaters and dining. The staff is excellent and the lobby is nicely appointed. The rooms are no frills but adequate

Self

6/10

Pleasant

13 Mar 2026

Eric

Shower was designed in a manner that water would get on the floor because it was a half shower door. Fresh paint overwhelmed the room

Self

6/10

Pleasant

13 Mar 2026

Mark

Arrived and room and was asked if I wanted to upgrade for $10/night. Sure, why not. Got to room and AC didn’t work.

2/10

Poor

12 Mar 2026

Venise

yes

2/10

Poor

12 Mar 2026

Lindsey

When we arrived in our room it was 79°. We could not get the air to work and it was apparent at least the cleaning staff was aware because the windows were open. We let the front desk staff know, and the assured us it would be fixed once we returned from dinner. Once we returned, the room temperature was unchanged. We requested a new room and were told the hotel was sold out and we had no options. All we could do is sleep with the windows open. Beyond this- the room was dirty- like food in the air conditioning vents, corners of the floor uncleaned, marks on the walls, damage to the furniture. The bunk beds were not well supported. The next morning after having a terrible night trying to sleep we again requested a new room. They did allow us to move to a room with working air that was in slightly better shape, however it had questionable installation of the air conditioning units with toilet paper stuffed in the wall. The location was great, but the quality of the hotel was terrible.

Family_with_children

4/10

Poor

12 Mar 2026

Evelyn

AC and outlets did not work at the same time. Had to call maintenance every night to restart and flip the panel switch for our outlets to work. Very inconvenient, rooms were small.

Friends

10/10

Exceptional

12 Mar 2026

Silvia

Worth for the money

10/10

Exceptional

11 Mar 2026

Robert

Very close to times sq. Bathroom looks recently redone. Rest of room is dated but seems clean,

Self

2/10

Poor

11 Mar 2026

Daphne

Breakfast was at a restaurant across the street. Limited menu. Room was extremely small and the bed was uncomfortable. Bathroom was so small I could barely fit. The pictures on the website are deceiving and not representative of what to expect. I do not recommend this hotel.

2/10

Poor

11 Mar 2026

Indiana

Dirty room. Cables exposed. AC broken. Bathroom clogged and smelled like sewer. Cigarettes in room.

Family_with_children

8/10

Excellent

11 Mar 2026

HUGH

I have stayed here several times. Unfortunately the ice machine was not working this time nor a month ago on my last stay and the a/c was not working with nuc temperatures at 80 degrees

Self

6/10

Pleasant

10 Mar 2026

Andrew

Bathroom water took a long time to warm up drain in shower was clogged shower knob was broken kept falling off not well maintained at all

Self

8/10

Excellent

09 Mar 2026

Janet

I enjoyed my stay at The Gallivant, it is very close to Times Square and the staff were super friendly. There is no bar on the property. We had the room with a balcony and had a great time taking pictures and eating outside. Our room came with breakfast which was located directly across the street and the food was absolutely delicious! I’ll stay here again.

Friends

4/10

Poor

08 Mar 2026

Pat

The hotel is quite rundown on the floor that I was on. The hallway carpets were very stained and the walls had many chunks out of the pant and drywalls. My room was pretty beaten up and showed lots of wear. My floor was sticky upon my arrival and I mopped it up myself. The bed and sheets seemed clean and the bed was comfortable. They were all kinds of fruit fly type bugs in the bathroom.. early in the morning, the cleaning staff were yelling at each other down the hallway. I moved myself and a group out of the hotel and went elsewhere. I do have to say that the staff was wonderful to work with and tried their best to accommodate us. If you don’t care about some of the things mentioned above, it’s a great location and very nice desk staff.

6/10

Pleasant

08 Mar 2026

Karina

Room very small and not so clean

8/10

Excellent

06 Mar 2026

David

Second stay here. The room this time was much smaller and had a heating issue that made it unbearably hot. Once we informed the staff it was rectified within minutes. Overall it's very reasonably priced, no frills hotel that keeps right in the heart of Times Square and the theaters

8/10

Excellent

05 Mar 2026

Patricia Thais

the staff were great my only p

6/10

Pleasant

05 Mar 2026

Thomas

Great location for theater.

8/10

Excellent

04 Mar 2026

Angela

Bad breakfast

Partner

10/10

Exceptional

02 Mar 2026

Jennifer

Great location if you are visiting to see shows. 5-8 min walk to most theaters. Friendly staff. Near lots of great restaurants. Highly recommend!

Friends

10/10

Exceptional

02 Mar 2026

Rodolfo

6/10

Pleasant

02 Mar 2026

Aaron

Broken window, broken heat.

Self

6/10

Pleasant

02 Mar 2026

Eduardo

8/10

Excellent

01 Mar 2026

Crystal

Amazing staff, room always clean, etc. Two things: the horrible & constant smell of Marijuana, & never locating the breakfast. (No signs anywhere - we looked.)

Outside is one thing, but inside the building (that we paid insane prices to say at) is another.

Friends_and_family Family

6/10

Pleasant

28 Feb 2026

LaKeisha

At least paint the rooms and redo the carpet you can tell that this hotel is definitely ran down but great location for Times Square

10/10

Exceptional

27 Feb 2026

Chelsea

Room was clean and the staff was helpful when checking in and out. It was a quick stay so the room was enough for me and my partner. I’d consider this hotel for the next time I’m in NY for another quick trip.

Partner

6/10

Pleasant

26 Feb 2026

Orlando

Overall not impressed. All 4 ice machines in the hotel were broken. My room had lights missing and we had spotty internet/tv service.

Partner

10/10

Exceptional

25 Feb 2026

Kwan Dong

It was a reasonably priced hotel in a great location. The only issue was that the room was a bit old, but I asked for a change early on, and they gave me a better one. I think it was a satisfactory experience.

Family_with_children

2/10

Poor

24 Feb 2026

Jasmine

The room