Hilton Garden Inn New York/Central Park South-Midt

United States , New York Area - NY
NEW YORK, 237 West 54Th Street
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100 reviews shown

8/10

Excellent

15 Jun 2026

Natalie

The room was nice, clean, and comfortable, and the terrace was a nice addition to allow outdoor space for sitting and lounging. My friends and I loved that we were within walking distance of Time Square and other places. The only issue we had was that the bathroom had a bad smell when we arrived, and the smell did not go away when cleaned.

Friends_and_family Friends

10/10

Exceptional

15 Jun 2026

Clifford

Great location!

Partner

6/10

Pleasant

15 Jun 2026

Nicholas

Hotel is in a great location. Not enough elevators for so many rooms and the elevators were out of order one day meaning everyone had to use the stairs - not at all acceptable for a 34 storey hotel!

Partner

8/10

Excellent

14 Jun 2026

Stacy

Great place to stay for Times Square and Broadway.

Partner

10/10

Exceptional

14 Jun 2026

Nicholas

Great time! Great location! Great staff!

Friends_and_family Family

4/10

Poor

13 Jun 2026

Jane

The elevators were broken for a number of days, and we had to walk up 16 floors. The hall and room smelled musty, housekeeping skipped cleaning our room one day. The day they did clean, they failed to supply us with the adequate number of towels and did not replace drinking cups. They also missed a random shopping bag found under the bed.

Friends_and_family Family

6/10

Pleasant

13 Jun 2026

Alison

Elevators can be a major issue - during our 3 night stay there were times no elevators were available, or just 1 or two. This created long lines in the lobby or issues arriving/leaving the room. Staff was as helpful as they could be when this happened - but it put a dampener on our stay. Great location and quiet!

Friends_and_family Family

2/10

Poor

13 Jun 2026

Alison

Elevators inoperable during stay. Forced to climb stairs to room on 17th floor.

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Elena

The location is central. Not far from the theaters. The staff was very accommodating!

Family_with_children

10/10

Exceptional

12 Jun 2026

Maria

Liked the property. Needs more working elevators

Friends

10/10

Exceptional

12 Jun 2026

Hongyi

Valuable

Self

8/10

Excellent

11 Jun 2026

Mayra

Elevators are always breaking down

Family

4/10

Poor

11 Jun 2026

Wai

Clean room and refill body wash is needed. The shower door was not working properly. The elevator was not working most time. The ac system is poor.

Family

6/10

Pleasant

11 Jun 2026

Tracy

Terribly slow elevators, at one point none of them worked. Waited 25 minutes for one

Family

8/10

Excellent

11 Jun 2026

Chante

Good hotel in a central location. My only complaint is that there were only two working elevators for the duration of our stay which caused HUGE delays getting to/from our room. Really, a pain. There were lines just to get into the elevator and then once in the elevator, it stopped on nearly every floor on the way up (not to mention trying to take the elevator down)! We ended up taking the stairs up and down 15 floors regularly during our stay.

Friends_and_family Family

2/10

Poor

11 Jun 2026

Cristina

Only 1 out of 3 elevators worked out while stay other guests told us it had been like this since the previous week. Staff was rude and not helpful to any guests asking for help. Wait times for elevator were about 40 mins. Guests were offered the stairs and we saw multiple pick get sick and injured from trying to go up and down 30 flights of stairs. Would never come back and do not recommend

Partner

8/10

Excellent

10 Jun 2026

Kathleen

Property is in a location. At least one of Elevators were broken our entire stay. Could not get back to our room to change for dinner due to the long lines at the elevator. Staff was great, hotel was clean.
I would not stay at this hotel in the future due to the elevator issues.

Family_with_children

4/10

Poor

10 Jun 2026

Dillon

Elevators are always an issue. When all elevators work there are long lines to use to get to and from the unit.

One of the three elevators was broken exacerbating the issue on my last stay

6/10

Pleasant

10 Jun 2026

Nidhishkumar

According to the staying charge the amenities

4/10

Poor

10 Jun 2026

Nagaraj

Lift wasn't working,staff wasn't really helpful

8/10

Excellent

10 Jun 2026

Michael

Location was great

Friends

8/10

Excellent

08 Jun 2026

Charles

Elevators were slow.

Family

10/10

Exceptional

08 Jun 2026

Norah

Location is excellent, walking distance to many great restaurants and close to the metro. Biggest complaint is elevator situation. The property has 3 elevators, but 1 was not working during our stay. At any given time, there was a line in the lobby waiting for the elevator. We were in a 22nd floor, so luckily when the elevator got to us, we had space. That was not the situation for lower floors which would face a packed elevator very often. The size and number of elevator is not proportionate to the amount of floors. The room itself was kind of small - typical of NY hotels. The bathroom had not surface to put your toiletries either. Bed was comfy - no complaints there. Room has a small fridge and a microwave - which was convenient. But for the elevator situation, I would consider going back here - mainly due to the location.

10/10

Exceptional

07 Jun 2026

Dazha

THIS. IS. THE. PERFECT. SPOT!! And for a really good price for what you get and where you’re at and a 5 star steakhouse right downstairs you can room service from. I decided to grab a drink at the bar , no wait , and ordered my food togo. Book it!

Self

10/10

Exceptional

06 Jun 2026

Summer

Great location

Partner

8/10

Excellent

05 Jun 2026

Myesha

Room clean, staff very nice and helpful. Bed not very comfortable and pillows very uncomfortable. Room temp was good but had no airflow. Would stay again bc hotel location in city was perfect, but would bring own pillow and a fan.

Friends

10/10

Exceptional

03 Jun 2026

Nicole

Friendly staff. Great recommendations for dining out. Our A/c was broken and they responded with a standup unit that was not acceptable as it was SO noisy. But then they sent up an engineer who fixed it.

I would recommend staying on a low floor- the elevators are small and congested!

Friends

10/10

Exceptional

03 Jun 2026

Susan

Most wonderful staff in a beautiful location with great rooms!

Partner

6/10

Pleasant

02 Jun 2026

JackieMarie

The room was spotless and comfy. Destiny at the front desk was amazing but I called four times before m my visit and spent two hours there one upon arrival and one the following morning trying to resolve a simple payment issue because I was paying for two rooms and my guest got there before me. Unacceptable. One of the elevators was out which created long lines and waits. The coffee situation was absurd for the cost of the hotel and disappointing for a Hilton. The location was very accessible for NYC.

Friends

4/10

Poor

02 Jun 2026

George

Room just average. Bathroom was in bad shape and shower makes the whole bathroom wet and slippery and smelly. Occasionally makes metal banging noise from the bathroom pipes and workers can't help or fix it. Not recommend if you want a comfortable rest and sleep.

Partner

6/10

Pleasant

02 Jun 2026

Jean

The elevators are way too slow for the number of guests

Self

10/10

Exceptional

02 Jun 2026

Denise

Very clean

10/10

Exceptional

01 Jun 2026

Raymond

Good location and helpful staff. Very clean and we were on the 34th floor and it was very quiet. Only slight negative was occasional wait for elevators - once almost 5 minutes, other times only a minute or two.

Partner

10/10

Exceptional

01 Jun 2026

Roberto

Last minute reservation and staff was very helpful.

Partner

10/10

Exceptional

01 Jun 2026

Felipe

Awesome

Partner

4/10

Poor

01 Jun 2026

Ricardo

I got sick during this trip due to dust in my room. I also rented a premium room with balcony and the shower floor was old, stained and dented.

Partner

10/10

Exceptional

01 Jun 2026

Pravit

Overall a good hotel in a great location.

Partner

10/10

Exceptional

30 May 2026

Terenay

I was comfortable

Friends

2/10

Poor

30 May 2026

Delmira

The AC didn’t work, they sold my room, the staff was rude, and housekeeping kept my Apple Watch.

Family_with_children

6/10

Pleasant

29 May 2026

sherri

Convenient location, but room is a little dated. I liked that it had a fridge and microwave and was fairly quiet. The elevators are small and slow.

Friends_and_family Family

8/10

Excellent

28 May 2026

JULIO

Just elevators are slowly and smaller , you need wait for extra time for elevators

Family

8/10

Excellent

28 May 2026

Michelle

The hotel location is close to resturaunts, grocery stores, and some of the NY attractions such as the museum and Central Park. Our room on the 37th floor had a nice view. The king size bed mattress could have been firmer and the pillows were a little deflated which didn't provide much head support. I like the convenience of the microwave and the refrigerator in the room. We had a pleasant stay and I would choose this hotel again because it is in walking distance to my daughter's apartment.

Partner

8/10

Excellent

27 May 2026

Noosha

Liked the location . Did not like the long wait for the elevators

10/10

Exceptional

27 May 2026

Keith

Great location, reasonable rates very clean and updated

Partner

10/10

Exceptional

26 May 2026

Thandi

Everything was great. Thank you.

Friends

8/10

Excellent

26 May 2026

Yuriy

The cost of overnight parking is actually $85, not what the Expedia advertized.

Family

8/10

Excellent

26 May 2026

Ebby

Location and relative affordability are the benefits of this property. In theater district with shows within walking distance and close to Central Park. Hotel is older than it looks and had cramped small rooms. We reserved a king, but they put us in a double queen because they didn’t have any left. That’s disappointing but not a huge issue. Room was clean enough.

Partner

10/10

Exceptional

26 May 2026

Alfonso

I loved how spacious the rooms are

Self

10/10

Exceptional

26 May 2026

Nicole

Location is fantastic for theaters, restaurants, Times Square, Hell's Kitchen area! Hotel is clean and quiet. Rooms are updated and very spacious for NYC. Hotel staff was very helpful. We had a quick check-in and check-out, and a short wait to store and retrieve our bags. Self-park across the street was super easy. Rates were reasonable and you enter on ground level, so it was easy to exit the garage with our luggage and cross the street to hotel entrance. We had a drink at the bar in the hotel restaurant at the end of the evening. Drinks and service were excellent!

Partner

10/10

Exceptional

26 May 2026

Kejiao

Location is really good for your explore the major things in New York like foods all kind of shows.They are just a walkable distance.

2/10

Poor

26 May 2026

Richard

Excelente hotel, la ubicacion es buena.. los empleados son muy amable.

Friends_and_family Family

2/10

Poor

25 May 2026

Christina

Room got downgraded even though I’m gold loyalty and booked 6 months in advance with no notice. Good luck with the elevator and the staff. Try not to stay here.

Friends_and_family Family

6/10

Pleasant

25 May 2026

Salsabila

Breakfast choice is limited, unlike the advertised 4-star hotel. Make sure you get breakfast coupons if included in your stay, because the front desk might not care.

Family

8/10

Excellent

25 May 2026

Kristina

Elevator slow

10/10

Exceptional

24 May 2026

Richard

Location , amenities, cleanliness!

Partner

10/10

Exceptional

23 May 2026

Kevin

Clean facilities and great staff.

10/10

Exceptional

23 May 2026

Robert

Great location for accessing Broadway shows and many midtown points of interest. Very nice staff.

Partner

10/10

Exceptional

22 May 2026

Amy

Very comfortable and clean room. Bed was very comfy! Great location close to Central Park

Partner

8/10

Excellent

22 May 2026

Paul

Hotel was fairly new so not a lot of wear. The elevators took forever and one seemed to be broken much of the time.

The coffee maker in room was not functional and condiments were not filled.

Self

10/10

Exceptional

21 May 2026

Megan

Fantastic hotel

Self

8/10

Excellent

21 May 2026

Carolyn

The room was very clean, and the hotel was very well located close to theaters. Hotel staff was helpful. The room needed a little handyman work with a loose toilet paper roll holder and top dresser drawer. Otherwise, nice!

Partner

10/10

Exceptional

20 May 2026

Ken

All good. Elevator was slow during busy times.

10/10

Exceptional

20 May 2026

Alan

Very slow elevators

10/10

Exceptional

20 May 2026

Kristina

Great location and great staff. So nice that they store your luggage for you if you get there too early for check in so you can go explore the city. Very attentive staff. Highly recommend!

Family

10/10

Exceptional

20 May 2026

Keith

Yes

8/10

Excellent

19 May 2026

NADEZDA

Pretty ok property. We had 3 different rooms and our room was the worst with some smell and carpet tears. Other 2 rooms were fine

Family

10/10

Exceptional

19 May 2026

Michael

Very convenient hotel located between Central Park and the Theater District. Fine restaurants and stores nearby. Rooms small but clean and well-maintained.

Partner

6/10

Pleasant

18 May 2026

Andrew

Hotel is ok but price is not. I don’t believe I received value for the money despite NYC being expensive

Family

8/10

Excellent

18 May 2026

Sydney

There flying bugs in the room. Fruit flies.

Family

10/10

Exceptional

18 May 2026

Hugo

Great location with sports bar next door that had karaoke my daughter sang Sweeny Todd tunes. Across the street was a record store with private karaoke rooms. Perfect location between Central Park and shopping.

Family

8/10

Excellent

18 May 2026

Justin

Property had a great location. Close to dining and classic tourist spots. Clean. The one thing I didn’t like was being approached in the lobby three times over as many days by someone trying to sell Hilton vacations.

Partner

2/10

Poor

18 May 2026

Thomas Lee

The elevators were not operating and many folks including elderly were left standing for 20 minutes or more. Staff was not helpful and never opened front door for anyone and looked away when you approached them. Cleaning the room was a real challenge and had one cleaning even though requested many times. Good location and nice gym. Management was aware of our issues and sorry was all we got and then some defensiveness and blaming including on us. Correct our fault was booking the place.

Partner

6/10

Pleasant

18 May 2026

MATTHEW

Location is excellent but staff and upkeep need improvement. Not up to Hilton standards for sure.

8/10

Excellent

16 May 2026

Chimene

Porter Harrison was especially friendly and helpful.

6/10

Pleasant

16 May 2026

Le Roy

Spent too much time waiting for elevators.
Room was somewhat cramped for three people. Controlling daily room temp was difficult- room was always cold. Took three hours for someone to come to the room to adjust temp first day.

Friends

10/10

Exceptional

14 May 2026

Rebeca

Good places o eat around the area

Family

8/10

Excellent

13 May 2026

Harold

LIke the fridge and microwave in room. Good location. Good water pressure. One elevator down so its a bit of a struggle, but never takes more than a couple of minutes to get one.

Family

8/10

Excellent

12 May 2026

daniel a

Es un lindo hotel. Excelente ubicación. Las habitaciones amplias -que es poco común en Manhattan- y cómodas.
El personal es muy amable. Pero poco profesional. Hace falta un gerente que esté más presente!
Había leído del problema de los ascensores. Es aún peor!!! No volvería sólo por el tiempo que se tarda en conseguir un ascensor!!!
El desayuno no vale la pena.

Friends_and_family Family

6/10

Pleasant

12 May 2026

Carolyn

Staff was wonderful and the location is great. I had several issues with the room and building. The platform for the bed had sharp corners which we ran into every single day of the trip. The elevators took 30 minutes to arrive during peak times. The pillows and the bed were very uncomfortable. The room is pretty small compared to the photos.

Partner

2/10

Poor

12 May 2026

MEY

Rude front desk staff upon check in on 5/10 between 2-3. Only found out that water would be shut off the next day for 4 hours when we checked in. Hotel should reimburse $$ for this inconvenience. When asked both ladies at the front desk were impolite.

Family

10/10

Exceptional

12 May 2026

Jennifer

Excellent location. Friendly and helpful staff. Great price.

Family

10/10

Exceptional

11 May 2026

Rashawn

Short stay, but sweet! Nice location 👌

10/10

Exceptional

11 May 2026

Byron

Clean room. Location was great for Broadway shows. Enough space. Good bathroom.

Partner

8/10

Excellent

10 May 2026

Susan

Great location, micro/frig/coffee in room, exercise facility and laundry onsite. We stayed five days for business. My only complaint was not being able to get bellman assistance when I needed it most upon departure at 3:30 AM. (Bell carts available, though.) We'll definitely stay here again.

Business

4/10

Poor

10 May 2026

Carlton

The property needs to be upgraded the beds were not comfortable

Family

10/10

Exceptional

09 May 2026

Abby

Loved that there was a coffee maker, microwave, and mini fridge in the room. Very clean and super friendly staff. Great location for checking out Manhattan and Broadway shows at a reasonable price. Would absolutely stay here again.

Friends

8/10

Excellent

08 May 2026

Kristen

The size and speed of the elevators are our only complaint.

Family

2/10

Poor

07 May 2026

Muhibullah

Broken toilet, unpleasant room, no communication when making a call to hotel staff. Terrible experience. Unfortunately my wife’s birthday when we both experienced this.

Partner

10/10

Exceptional

07 May 2026

Armando

Great

Self

6/10

Pleasant

06 May 2026

Kristin

Adequate in every way. Excellent location. Hard beds.

Partner

8/10

Excellent

05 May 2026

Mark

All is fine for price

Self

8/10

Excellent

05 May 2026

Amy

Long wait at the elevators at certain times of the day. One day we waited 15-20 minutes for the elevator. Lobby is small-ish so tons of people congregate there waiting to check in - looks like a refugee camp. Elevators all have broken panel and floor lights don't always light up.

Friends

8/10

Excellent

05 May 2026

Jonathan

The stay was very pleasant. Rooms were a little small. It was still descent.

Friends_and_family Friends

8/10

Excellent

05 May 2026

Parakulam

Good location; very friendly staff; good restaurants around. price very reasonable.Rooms were clean with good amenities.

10/10

Exceptional

04 May 2026

Larry

Everything was nice. I always think there should be a complimentary breakfast, but that’s just me.

Friends

8/10

Excellent

03 May 2026

joseph

Very busy hotel with 3 slow

Friends_and_family Family

8/10

Excellent

03 May 2026

Eric

Good hotel overall. Small crowded lobby and the elevators are small and slow especially during checkout times. Good value but not fancy.

Partner

10/10

Exceptional

02 May 2026

Edward

Front desk staff was very accommodating. Room was pleasant and clean.

Partner

10/10

Exceptional

01 May 2026

Jared

We have booked this hotel a few times based on its proximity to Lincoln Center. The location is perfect! The hotel is clean and the staff is very friendly. It has been consistent each time we've stayed here. It has become our go-to hotel for trips to Lincoln Center!

10/10

Exceptional

30 Apr 2026

Marconi

Clean room but cramped for two queen/full beds
Staff were helpful, but needed to acknowledge guests and provide correct info to what time to be able to check in

Family_with_children