Name: Hilton Garden Inn New York/Central Park South-Midt
Address: 237 West 54Th Street, New York, 10019, US

Hilton Garden Inn New York/Central Park South-Midt

New York Area - NY · United States

237 West 54Th StreetView location

100 reviews shown

6/10

Pleasant

29 Jul 2026

Kuntal

6/10

Pleasant

29 Jul 2026

Jude

Overall, I like this hotel. I've stayed there several times. However, each room varies. Some are more run down than others. During this trip I had a leaky pipe in the bathroom that they just tried to use tape to fix. However, it leaked every time you ran the sink. Also, they had elevated issues again this year.

8/10

Excellent

29 Jul 2026

Kathleen

10/10

Exceptional

29 Jul 2026

Maria

So clean

4/10

Poor

29 Jul 2026

Dontay

Bad

10/10

Exceptional

29 Jul 2026

Lindsay Rae

Great property close to a lot of sights. Only complaint is the slow elevators.

10/10

Exceptional

29 Jul 2026

Arthur

Clean room! Great location!

10/10

Exceptional

29 Jul 2026

Trevor

elevator was slow…

2/10

Poor

28 Jul 2026

Patrick

We did not have air conditioning the three days that we stayed. We complained to the front desk on 7 different occasions. On our last night, a technician came to our room around 10pm and got the AC unit working, but it stopped after 10 minutes. We were told they would bring fans to our room but never did. It was so unbearable and uncomfortably hot.

8/10

Excellent

28 Jul 2026

tien

No microwave.

8/10

Excellent

27 Jul 2026

Jora

The staff were so incredibly great and helpful, especially with it being my first time in the city. The air conditioning was great, the rooms were clean and the streaming services included on the tv were such a nice touch. The water was a little tricky to not make boiling hot and the elevators were slow and often out of order but nothing that would keep me from staying again. Very happy with my stay :)

10/10

Exceptional

27 Jul 2026

Christina

Slow elevators but wonderful otherwise

8/10

Excellent

27 Jul 2026

Connie

Lobby and room were clean. Staff was efficient. Kindly held our bags after checkout. Would stay again.

6/10

Pleasant

26 Jul 2026

Luis

Súper

8/10

Excellent

26 Jul 2026

Melissa

The people at the desk were very nice, accommodating and helpful. I only had a problem with the elevator wait.

10/10

Exceptional

26 Jul 2026

Gregory

Very convenient. Room was very clean. Checkout person was very nice.

10/10

Exceptional

26 Jul 2026

Edmarie

Nice

10/10

Exceptional

26 Jul 2026

Jose Enrique

amazing bathroom

10/10

Exceptional

26 Jul 2026

Serena

As mentioned in previous review, the hotel and rooms were both amazing and very convenient location wise (because we got two rooms)

10/10

Exceptional

25 Jul 2026

Serena

The staff here were amazing from beginning to end. They allowed us to check in early (which was great after a long travel). The first day, there was a maintenance issue, and I was going to handle it myself, I just needed a tool from the staff, but one of the amazing front desk ladies smiled and reminded me I’m on vacation and they will handle it, and 15 minutes later they did. That reminder meant more than she may have known. We got two rooms for four days, and one smelled like smoke so they switched it for us with no issues. Both rooms ended up being awesome. They were cleaned everyday, and towels replaced daily as well (wasn’t necessary but was nice to come back to a clean and fresh room after our daily excursions). The rooms were nice and linens and bed were formidable and the room was quiet. Location looks a little run down outside across the street but that honestly isn’t as bad as some may say. We felt safe and we were in and out at various times of day and night just fine with no issues. There is a little deli/store across the street, a Starbucks around the corner, as well as subways, Times Square and Central Park are all within a couple blocks, this hotel was so awesome that we decided to extend our trip a day and took a train to DC and got another Hilton garden inn there also, and again, wonderful experience. I attribute it all back to the wonderful staff who made the experience great from beginning to end.

10/10

Exceptional

25 Jul 2026

Carmichael

Excellent accommodations until they offered to hold our bags after checkout which we agreed to.. When we returned I asked for change for a $20 to tip the bellman and was told they only had two $10's. The bellman had been standing by watching and quickly took my ticket and started to the back to get our bags which I then realized had been left out in the middle of the lobby the whole time for anyone to take. I told him it was unnecessary that the bags were already left out. Before I reached the bags he stepped in front of me and said he had to \"check them\" first and then turned and offered the ticket back to me in anticipation of the $10 tip he was expecting. That turned me off to an otherwise wonderful stay.

10/10

Exceptional

25 Jul 2026

Lisa

Great location and upgraded us to a suite when two beds weren’t available!

6/10

Pleasant

24 Jul 2026

Kia

8/10

Excellent

24 Jul 2026

holly

Great location, central to NYC sites, subway.
Clean.
Comfortable bed.
Staff very nice.
Cons: hole in wall in bathroom and house phone didn't work. House phone should always work in case of emergencies. Mentioned this to front desk, but it was not repaired.

10/10

Exceptional

23 Jul 2026

Carla

Staff was very welcoming and professional. Hotel and room was clean and accommodating. Great location. Would definitely stay here again.

6/10

Pleasant

23 Jul 2026

Kelly

The elevators are slow. Three elevators for 34 floors but seemed like they all were not working at all times.

10/10

Exceptional

23 Jul 2026

Constance

The staff was very accommodating and helpful. I would definitely stay there again

2/10

Poor

22 Jul 2026

Monica

horrible staff.

6/10

Pleasant

22 Jul 2026

angela

Convenient location, on site laundry, rooms are bug for NY.
Staff not polite, had to remind to clean my room for 3 days.

6/10

Pleasant

21 Jul 2026

Irma

Good location, bryan at the Concierge was amazing, helpful and very polite. Ladies at desk very sweet. Although elevator system was horrible. Staff shall not be allowed to use same elevator because it was alway full because they had all their equipment. People had to wait to let staff go up and down. Other than that it was okay.

Family

6/10

Pleasant

21 Jul 2026

Pamela

Nice, quiet, and clean. No frills. Very slow elevators. Currently has construction on block making it a little difficult to identify

Partner

10/10

Exceptional

20 Jul 2026

Jamie

This hotel was amazing! Close to everything and the staff were so nice.

Family

8/10

Excellent

20 Jul 2026

Wendy

Location is suitable for business and toruists

Self

8/10

Excellent

20 Jul 2026

Flavio

Great place

Partner

10/10

Exceptional

20 Jul 2026

valarieVALARIE

Very friendly

10/10

Exceptional

20 Jul 2026

Guadalupe

The hotel boasts an excellent location and offers well-maintained, clean accommodations. The staff provides friendly service, contributing to a positive overall experience.

Partner

10/10

Exceptional

19 Jul 2026

Louise

The room was clean and comfortable. The staff were held full and friendly. The air conditioning was comfortable and not too loud. Great convenient location without all the heavy traffic of time square.

Partner

10/10

Exceptional

19 Jul 2026

Brandi

Enjoyed location, rooms and staff.

Partner

10/10

Exceptional

19 Jul 2026

Leonora

The hotel room was great, really cozy and very well located. It’s not very well maintained though, most of the plugs in my room didn’t work and I was given 2 coffee makers that didn’t work.
It was impossible to get more towels and the toiletries didn’t smell great, neither did the room. Musty cleaning agent.
The 100$ per night deposit was ridiculous and should have been said upfront at booking.
It’s a great hotel just needs a little more investment from mgmt to make it a great hotel

Business Self

8/10

Excellent

19 Jul 2026

Carla

The A/C was very loud. The ironing board is broken. The front desk agent Kierra was very kind and knowledgeable!

Friends_and_family Friends

8/10

Excellent

19 Jul 2026

Rolando

Great location, the room was clean and its near located to nearest attractions such as central park. My only complain is about the staff on my check-in, there were unclear on the information I requested.

Family_with_children

10/10

Exceptional

18 Jul 2026

Steve

Great location. Just right for a few nights in the city.

Family

6/10

Pleasant

18 Jul 2026

Maria

Beds were not comfortable and fire alarm went off 1:00 a.m. and the next day at 3:00 in the afternoon. Just an okay, stay, expected better.

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Taylor

Clean room

Family_with_children

10/10

Exceptional

18 Jul 2026

Klaus

Clean room
Friendly service
Central location
👍

Family_with_children

4/10

Poor

17 Jul 2026

Susan

Area was dirty and the room was very small NO POOL

Family

10/10

Exceptional

17 Jul 2026

Yan

Good!

10/10

Exceptional

17 Jul 2026

Klaus

Clean room
Nice reception
Nice welcome

Family_with_children

2/10

Poor

17 Jul 2026

Elana

The door to the room needed to be kicked open--- wasn't working---
I sent videos and more to Hilton.
Disgustingly dirty----
Actually I called in NYC Board of Health to review their hotel.
If this helps---- I am NOT an uptighty-- I LEFT this site, due to emergency discomfort---They are definitely out of compliance with the 'fire department', due to doors not opening.
I needed to stay one night, since too late at night to swith---to 'ANY HOTEL'--.
THIS IS DESIGNED AS A YOUTH HOSTEL AND I SLEPT IN A RAIN COAT.
PICTUES SENT TO HILTON.
SANITARY AND HOTEL MAINTENANCE NEEDS TO BE INVESTIGATED.

Self

10/10

Exceptional

17 Jul 2026

Vivienne

Nice courteous staff

Family_with_children

2/10

Poor

17 Jul 2026

Jim

Returned home coved in bed bugs bites

10/10

Exceptional

16 Jul 2026

Fred

Great hotel. Clean and accessible.

Partner

6/10

Pleasant

16 Jul 2026

Allan

Great location and excellent shower in bathroom.

Self

6/10

Pleasant

16 Jul 2026

Luis

Overall it was an average stay. Upon checking into the room we had two issues. The first was a shoddy shower repair that at first appeared to be dried urine. Thankfully it wasn't. The second pertained to the terrace lock. It jammed occasionally and needed be closed a certain way in order to lock. The maintenance man claimed it was a child proof lock but I conferred with the guest next door with the same lock and they did not have any issues. It was clearly a mechanism problem with the lock that needs attention. I would also like to mention that the ONLY working ice maker was located on the 24th floor. My room was located on the second floor. A total inconvenience. Need to wash your clothes? Not here you won't, laundry room was out of service as well. I could expect this from a Red Roof but a Hilton facility? I was there for three days so no one there can say it was out of service for just one day. I heard many complaints about this in the elevators so I am sure others will mention it in their review. On a good note, staff was very friendly and appeared over worked.

Family

6/10

Pleasant

16 Jul 2026

Cheri

This hotel was clean and most of the staff were helpful, but not all. Just one example, several people were waiting in line to check our bags when a man walked right in to the front of the line. The attendant took him first. I was appalled. There were at least 4 different families waiting first and it was obvious what he had done. When we arrived, the plumbing was not working and we had toilet issues most of the trip. When the employees were checking each room after turning the water back on, one employee walked right into our room. Thankfully, we were dressed. This was also the first hotel I have stayed in that did not offer us free water. I travel to NY a couple times a year and I am a Hilton Honors member, and still they charged us for water. Most at least have water in the lobby. I find this unacceptable. This is just an overview. I would not stay here again.

Family

10/10

Exceptional

16 Jul 2026

Tanzie

Amazing room with the perfect location. 3 minute walk to the train station, walking distance to Time Square, plenty of food places, coffee shops, broadway shows if you’re interested, and dispensaries. We stayed for JayZ 30th anniversary celebrations and we loved everything about this place. I would definitely stay again and refer my family.

4/10

Poor

15 Jul 2026

Antonella Stephania

I’ve stayed at this hotel once before for my honeymoon, and it was such a memorable experience. I honestly couldn’t recommend it enough—it was a wonderful stay and a 10/10. Unfortunately, this visit was the complete opposite and extremely disappointing. We stayed from July 1 through July 4 and had early check-in. During our entire stay, our room was only serviced once, the day before we checked out. Even then, the housekeeping was very minimal. They only replaced the towels and made the bed. During our previous stay, housekeeping also wiped down the counters, tidied the room, and provided a much more thorough cleaning, but none of that was done this time. I made a complaint during our stay, but housekeeping didn’t come until the day after I reported the issue. On our last visit, despite also having early check-in, our room was serviced that same day and every day afterward. This time, the only compensation we received was a late checkout until 2pm, which didn’t really make up for the fact that our room went essentially uncleaned for what I consider to be our entire stay. At one point, we even asked a housekeeping staff member outside our room for fresh towels. She told us she would go ahead and clean our room as well, but that never happened. As a result, we didn’t receive fresh towels until the day before we checked out. I also believe that daily housekeeping is part of the service included in the price we pay for a hotel stay. Since we didn’t receive that service. -

Partner

2/10

Poor

15 Jul 2026

Sujay

8/10

Excellent

15 Jul 2026

Negar

The room was clean but the hallways to the rooms were dirty. The staff was friendly but the night manager was uninterested and bothered by my complaints about the leak and wet floor caused by the AC in my room. The kitchenette was very useful and the best part of the amenities was the fridge and microwave. The air conditioner was strong but right over my headboard and I froze every time it turned on.

Family_with_children

8/10

Excellent

14 Jul 2026

Victor

The location for those wanting to “see the sights” in NYC is excellent. Property is just functional; nothing outstanding or remarkable. A decent place to sleep. Typical urban hotel with small rooms. Refrigerator was essential amenity given extraordinarily hot weather. Appreciated free water for Hilton Honors. Staff was helpful in hailing a cab. Elevators are a nightmare in the mornings; extremely long wait. Had to take the stairs down to the lobby from the 18th floor due to slow elevator service one morning. Would stay here again for location. Price is exorbitant but typical for NYC.

Family

8/10

Excellent

13 Jul 2026

Tiffany

Short stay but great stay

Family

10/10

Exceptional

13 Jul 2026

Lionella

Cleanliness of the hotel, the staff was polite and courteous, I disliked the wait of the elevators.

Partner

10/10

Exceptional

13 Jul 2026

Amina

Clean property and nice location

Self

10/10

Exceptional

12 Jul 2026

Neysa

Great room! Definitely will consider for any time I be back.

Partner

8/10

Excellent

11 Jul 2026

Taylor

N/a

Partner

10/10

Exceptional

11 Jul 2026

Mariela Margarita

Family_with_children

10/10

Exceptional

11 Jul 2026

Luis Javier

The room had everything we needed and was very spacious. The staff were really helpful.

Partner

10/10

Exceptional

11 Jul 2026

Jackie

Location cleanliness staff

Family

8/10

Excellent

11 Jul 2026

Qiong

Small hotel but clean and comfortable. Excellent location, close to Times Square. Good place for tourists to stay

Friends

10/10

Exceptional

11 Jul 2026

Kevin

Great Hotel . I just wish it was less expensive .

10/10

Exceptional

11 Jul 2026

Shandi

This hotel was cozy! The bed was so amazing I only stayed one night but wished I stayed more

Family_with_children

6/10

Pleasant

10 Jul 2026

Lei

We stayed for 3 nights. On the day to check out, we realized no water in the morning. So no shower, no toilet flushing. We did not receive any notice of the water stop that might be due to a repair in the building basement. The front desk did not apologize nor offer compensation to us for such inconvenience. Instead they just said “unfortunately you did not receive the notice”. It seems because we booked through Expedia this time, they cared less.

Family

6/10

Pleasant

10 Jul 2026

Joseph

Room & location were good. But the personnel at the check-in desk are not friendly or helpful. They mainly talked & laughing loudly amongst themselves. And yet when they face guests, they are stone-faced & unfriendly. Worst are the elevator issues. Either they are out of service or inadequate in servicing the number of guests. So, you either have to wait for a long time or once you’re in one, it stops at many floors before reaching yours. And when you note the issue to the persons at the desk, they basically shook their shoulders. TERRIBLE!!

Partner

10/10

Exceptional

09 Jul 2026

Fredye

Balcony with seating

Friends

10/10

Exceptional

09 Jul 2026

Eric

Great staff and location!

10/10

Exceptional

09 Jul 2026

Anne

In the middle of everything. Shower was great.

Partner

8/10

Excellent

09 Jul 2026

Noel

The pillows are already saggy. Need to replace them. We were looking for a mat of pills and can't find it. But when we return in the afternoon, the room was made up and the pills are placed on the bed side drawer. Awesome!!

Family

4/10

Poor

09 Jul 2026

YASUHIRO

Due to overbooking, my reserved two-bedroom unit was changed to a one-bedroom unit. The limited number of elevators and small capacity make getting around very time-consuming.

Friends_and_family Family

6/10

Pleasant

08 Jul 2026

Danny

Despite the troubled beginning, the suite was very well kept and neat, there was no visible damage nor any mess, felt extremely comfortable. It’s also very convenient to metros and Times Square.

I wished I had more a view since I ordered the extra “City View” and all they gave me was facing a building wall.

Like I’ve mentioned before, at the beginning they had no water for an hour cause of maintenance, it was very cumbersome for me since I just came from a long drive and needed to use the bathroom, and it still took a while for the water to be clean as well when it came back.

I wish there was mats for the bathroom too, since the floor shower had no border from the toilet and it felt gross.

I’m still awaiting for my deposit to come back, that was a huge chunk to give to them…

Partner

4/10

Poor

08 Jul 2026

Michael

Water was off for 8 hours Completely Off!!!

Partner

10/10

Exceptional

08 Jul 2026

Juan

Staff was friendly and very helpful. We accommodated the hotel by moving from two rooms to one and they rewarded us with 4 free breakfasts and 10,000 points. Also we forgot something there and they notified us. They held onto it for a month and we went back to retrieve it all the way from Texas. Savd Jeremy the Slot.

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Mohamed Adel

Good

Self

2/10

Poor

08 Jul 2026

Jane

The location is convenient. The microwave and mini fridge are nice to have. Here are the problems. No water. The hotel didn’t even inform us ahead there was going to be no water from 8am to 4pm. We could have booked something else. For half a day we couldn’t even use the toilets. To make things worse, l later on have realized there is Legionnaires breakout and that is probably why they need to fix the water supply. I was very concerned and asked Expedia to get more info but hotel manager refuse to talk to Expedia, which makes it more suspicious. The room is ok but small so watch out for bed frame, my husband and I kept bump into them. WiFi is not very good so may need to use your cell data. Phone reception is also not very good. Towels are thin and hard, some even have holes. Ok if you just need a quick stay (assuming the water problem is a one time thing but do reflect how hotel management treats guests) for the price.

Family

2/10

Poor

08 Jul 2026

Ruizhi

Just a reminder of what happened: The water was shut off at 8:00 AM the next morning without any prior notice. The two corners at the end of the bed were extremely sharp, and the aisle was way too narrow, which caused both of us staying in the room to get hurt by bumping into them. When checking out, I reported this situation to the receptionist. She replied very impatiently, \"I'll tell them.\" I told her again and repeated three times that I was injured, and only then did she ask if I needed a band-aid. Finally, she went inside, grabbed two band-aids, and handed them to me. Her attitude was extremely poor.

Partner

8/10

Excellent

07 Jul 2026

Rosalyn

The location was great, in walking distance from the train, and every place we want to get to. Comfortable bed and clean room. What we didn’t like is our room was directly a cross from the elevators, in a small hallway two steps away from our door, so it made for an awkward noisy stay when people were waiting to take the elevators and they didn’t have other rooms available.

Partner

6/10

Pleasant

07 Jul 2026

gaylene

Average accommodation. Nothing extraordinary.

Partner

8/10

Excellent

06 Jul 2026

nasly

No hubo limpieza de la habitación no cambio de toallas en los dos días de estancia.

8/10

Excellent

06 Jul 2026

Leah

Room with terrace was incredible. Staff was great! I would give 5 stars except the water was turned off for repairs on our last day and staff was not able to compensate us with points without me having to check back later. They did not give enough notice of this issue for us to change hotels.

10/10

Exceptional

06 Jul 2026

Klaus

Clean room
Friendly staff
Lovely steak restaurant

Family_with_children

6/10

Pleasant

06 Jul 2026

Jojean

Although the room was clean and the staff was helpful, the long waits for the elevators and the tiny lobby were less than ideal.

2/10

Poor

06 Jul 2026

Wisam

Very disappointing experience.

Despite having a confirmed reservation, our check-in was delayed for a long time because the hotel was overbooked. We had to wait unnecessarily after a long trip, which is unacceptable.

The room had no air conditioning, making our stay extremely uncomfortable. Upon checkout, the manager apologized and promised to compensate us with Hilton Honors points. It has now been more than two weeks, the points have never been added to my account, and despite emailing the manager, I have received no response.

The customer service was unprofessional, and the lack of follow-up shows a complete lack of respect for guests.

Another major issue is that the hotel does not provide its own parking. Guests are forced to use nearby public parking, which costs around $85 per day, adding a significant unexpected expense to the stay.

Overall, this was one of the worst Hilton experiences I’ve had. Poor communication, broken promises, inconvenient parking, and an uncomfortable room. I would not recommend staying at this hotel.

Friends_and_family Friends

10/10

Exceptional

05 Jul 2026

Maria Andreea

Location! Clean room and nice view!

4/10

Poor

05 Jul 2026

Gregg

The first morning after checking in from a long travel day we discovered that the shower handle was frozen in place and 2 strong adults could not budge it. We did not have time to wait for this to be fixed because we had a Statue of Liberty tour booked so all we could do was sponge bathe before leaving for the day. When we informed the front desk of the issue it sounded like this happens often but they would send a person to fix the issue. Upon returning to the room the shower would now turn on but there was no hot water. We were lucky if it got to lukewarm. The rest of the stay the water fluctuated from barely warm to cold depending on the day and time. When we told the front desk of the issue they asked if we let it run for 10 minutes because sometimes it takes that long! What?!? Then there were the elevator issues. One day only one of three elevators were working so we had to wait 30 minutes for an elevator that wasn’t full. Even then we had to ride up to the 31st floor to go back down in an elevator packed with people who had also been waiting a very long time. The elevator issues persisted over the 4 days we stayed. The hotel has a restaurant attached so we expected the breakfast to be pretty good but $25 a person bought you a very mediocre buffet that is usually included at cheaper properties and no ala carte menu was offered. As a long time loyal Hilton Honors member I am appalled at how poorly this hotel is maintained. I will never stay at this property again!

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Sean

Plan for extra exiting times. The elevator can take 20 minutes to arrive

Partner

8/10

Excellent

04 Jul 2026

JOHN

Not bad for the price but the elevators are extremely slow and the staff is ok not great!

Self

4/10

Poor

04 Jul 2026

Benjamin

The lobby is small, the fitness center is meager, and the AC couldn’t keep up with the temperatures. But worst of all, the elevators were barely functional - at least one was out of service at some point y each day during our 5-day stay. And they appeared to not have a service elevator, so frequently when there were only two of the three elevators in operation, one was dedicated to housekeeping. Expect to wait 10+ minutes each time you need to go up or down. Not what I expected for the price point they were charging. You can absolutely find much better values nearby in Midtown.

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

David

Very clean. Staff was friendly.

Partner

10/10

Exceptional

03 Jul 2026

BARRY

Limited amenities for this price point.

Friends

4/10

Poor

03 Jul 2026

patricia

Great location 13 minutes walk to Central Park. Beds are full size very small for regular Hilton experience in other cities. Filthy carpets they never vaccumm during our stay

Family_with_children

4/10

Poor

03 Jul 2026

PHILIP

Nice rooms and good location. However, the elevator situation is very poor. I was on the top floor, 34 stories up, and I had to wait 20 minutes for an elevator to arrive. When it arrived it was full. Had to walk down to the basement then back up to the lobby. Two other times I had a 10 plus minute wait. Stay somewhere else, it isn't worth it.

Self