Hilton Garden Inn New York/Central Park South-Midt

United States , New York Area - NY
NEW YORK, 237 West 54Th Street
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100 reviews shown

10/10

Exceptional

30 Apr 2026

Marconi

Clean room but cramped for two queen/full beds
Staff were helpful, but needed to acknowledge guests and provide correct info to what time to be able to check in

Family_with_children

8/10

Excellent

29 Apr 2026

Janet

All staff was so kind and helpful

Friends

10/10

Exceptional

28 Apr 2026

Kentrell

Extremely clean, friendly staff and an overall nice stay

Partner

2/10

Poor

28 Apr 2026

Barbara

Hmmm where do I start, filthy and unsanitary doesn’t do it justice!!! The pictures on Expedia are all false. There is no TV service, there is a TV in the room literally as decor and when we inquired as to why it didn’t work we were told “TV service is an amenity not included” not even basic local channels. The room was filthy, shower had mold on the tiles and roof of shower was falling. Only one elevator was working with buttons taped off and not working. Girl at front desk had a bad attitude as if you were bothering her, only one person at front desk no uniform at all. We literally checked on 4/22 and checked out within 30 minutes and had to book another hotel. STAY AWAY!!!!! EXPEDIA NEEDS TO REMIVE THIS HOTEL FROM THEIR PLATFORM. HORRENDOUS IS AN UNDERSTATEMENT.

Partner

10/10

Exceptional

28 Apr 2026

Peter

The hotel was located near Time Square, Central Park and the Broadway District. Awesome staff. They were very friendly and helpful. Our room was lovely and very clean. Would stay again at this hotel again.

Partner

2/10

Poor

28 Apr 2026

yun

Housekeeping let my window open and it was scary for me to climb to close it. Shower water pressure not enough. And the black girl who was night time front desk agent did not know anything. Shouldn’t even work here!

Self

8/10

Excellent

27 Apr 2026

Carol

Perfect location for Carnegie Hall and other Broadway shows in the area. Liked that it was renovated. Staff was helpful and friendly. Our only issue was the elevators; even though there are 3 sometimes it could be a slow process with hotel employees also using it. I would stay here again.

Partner

10/10

Exceptional

27 Apr 2026

Thomas

The staff at this property are amazing.

Self

10/10

Exceptional

27 Apr 2026

Luz

Very conveniently located. Walking distance to Central Park and Times Square. Multiple train stations nearby. Room was small but efficient for one person. Appreciated the fridge and microwave.

Business

10/10

Exceptional

26 Apr 2026

Cassie

Excellent location, nice/clean room, very friendly staff. Felt safe and great things to see just a short walk away!

Family

10/10

Exceptional

26 Apr 2026

Sophia

The hotel staff were pleasant and friendly. We arrived at the hotel before our check-in and were able to leave our luggage. The king room was clean and fairly spacious, with microwave and fridge. The hotel is conveniently located close to subway, Time Square and walking distance to main food and shopping areas. We enjoyed our stay there and would recommend.

Family

6/10

Pleasant

26 Apr 2026

Thomas

The description used by Expedia is that \"valet parking\" is available. This isn't accurate. I parked in front of the hotel's unloading zone, went inside and a staff member told me that there was no valet option. We ended up parking at a garage over night for $57. The garage is only a half block away so it wasn't a huge deal. Just not what I was expecting when booking the hotel based on the description Expedia gave.

Partner

8/10

Excellent

25 Apr 2026

Lori

Great location, close to major attractions. Room was comfortable and clean and the staff was helpful. Waiting for the elevators is an issue and if you are on a higher floor you have no other options

Family

10/10

Exceptional

24 Apr 2026

Reid

Clean room, great staff. Slow elevator

8/10

Excellent

24 Apr 2026

Jaime

Spacious room, great view, slow elevators and one didn’t work during peek times.

Family_with_children

8/10

Excellent

23 Apr 2026

Lisa

Elevators are a nightmare. Had to use the stairs.

Self

10/10

Exceptional

23 Apr 2026

Lisa

Clean room and staff very pleasant

Friends_and_family Friends

10/10

Exceptional

23 Apr 2026

Assunta

The hotel was clean, the staff was very friendly and the location was perfect! I would stay there again and again.

Family_with_children

10/10

Exceptional

22 Apr 2026

Mackenzie

The staff was so lovely at every stage of the visit from holding bags before and after check in/check out, and ensuring we had transportation if needed. The room was nice and the property very clean. Location is great too!

Family

8/10

Excellent

22 Apr 2026

Lena

Elevator time is kinda slow. During check in and check out times are the busiest. Plan wisely

Family_with_children

10/10

Exceptional

22 Apr 2026

Brigitte

The hotel was very clean. Great location.

6/10

Pleasant

21 Apr 2026

Lyndie

The location of the hotel was perfect for our trip for walking to all the theaters (and time square) and central park. The elevators were an issue, it took awhile to get them and they don't fit many people so there were lines frequently. The lobby was frequently congested. The rooms are typical NYC - minimal space but we were just sleeping there so no bog deal. It was mostly clean, although the housekeeping carts crowded the tiny hallways.

Friends

6/10

Pleasant

21 Apr 2026

Catherine

They charge for water and the elevator took 20 minutes each time you went up to room or down to lobby. We lost at least 2 hours of our vacation waiting for the elevator over three days. Charging for water is a money grab. Do better.

Family

10/10

Exceptional

21 Apr 2026

Mykhailo

The staff there did great work. They made our stay smooth and problem-free!

10/10

Exceptional

20 Apr 2026

Rafael

Maravilloso . Muy bueno todo 10

8/10

Excellent

20 Apr 2026

alejandra

Clean room, nice and helpful staff. Large room. Convenient location. Slightly aging building.

Friends_and_family Friends

8/10

Excellent

20 Apr 2026

Belinda

This was our third stay at this hotel. We like it because it's located near some good restaurants and the subway.
Its an older building but is maintained well and is clean. Check in/out was simple.

Partner

10/10

Exceptional

19 Apr 2026

Jennifer

Great location! Friendly staff!

Partner

2/10

Poor

19 Apr 2026

charles

bad service, slow elevators, overall pretty bad stay experience

6/10

Pleasant

19 Apr 2026

Rachel

Pros: Got to check in early which was great. Cons: a housekeeper literally walked into our room with a keycard 20 minutes after we checked in without knocking or anything, we were like omg what is happening. The room also smelled very damp, hoping we didn’t inhale mold all night.

4/10

Poor

19 Apr 2026

Scott

Only 2 of 3 elevators were working. It took more than 15 mins each time I went upstairs or downstairs .

8/10

Excellent

17 Apr 2026

Morgan

I had a beautiful time here with my family and would 100% stay again! Thank you to everyone who was friendly on the staff!

Family

10/10

Exceptional

17 Apr 2026

Trey

Clean room

Self

4/10

Poor

17 Apr 2026

Ellis

The hotel needs maintenance work, from the elevators to the rooms (faucet is not secured, sink stopper is broken, shower valve doesn’t stay in turn position, etc.), and calls to the front desk were not answered.

6/10

Pleasant

17 Apr 2026

Vikram

The check-in staff is rude. They don't have enough elevators, and one of them is almost always out of order. It can be a long wait to get to one's room.

Self

8/10

Excellent

17 Apr 2026

Angel

The bathroom had a weird smell like a funk smell

Partner

10/10

Exceptional

17 Apr 2026

Andrew

Room was clean, staff was amazing and very helpful, location was great! 10/10 recommend this hotel.

Only complaint was the pillows were flat and the AC never actually worked as it should.

Friends_and_family Friends

10/10

Exceptional

17 Apr 2026

shannon

Love that they could accomidate my family coming early, then checming into another room. And it was ready for us at 10am! They are amazing!

Family

10/10

Exceptional

17 Apr 2026

shannon

The front desk was exceptional. Parking is a little steep. But hotel itself is awesome!

Family

6/10

Pleasant

16 Apr 2026

Shawn

My stay at Holiday Inn Express Midtown was overall just decent for the price. It’s an older building, and that definitely shows throughout the property. You get what you pay for.

There were a few frustrations during my stay. I was surprised to see bottled water in the room came with a charge, which felt a bit nickel-and-dime for a hotel at this level. Additionally, I was woken up early by housekeeping banging on the door around 7am, which wasn’t ideal.

The elevator situation was also a challenge—it took so long that I eventually gave up and ended up walking down six flights of stairs with my luggage, which was far from convenient.

All in all, it’s fine if you’re looking for something budget-friendly, but don’t expect much beyond the basics.

Self

10/10

Exceptional

15 Apr 2026

Jim

Thanks

Business

10/10

Exceptional

15 Apr 2026

Thomas

This is an excellent property south of the park.
The area around is safe & offers many restaurant choices.

Self

10/10

Exceptional

15 Apr 2026

Tara

The staff was amazing! We will returning in August and have already booked. This location was perfect and was in walking distance to so much.

Family_with_children

10/10

Exceptional

15 Apr 2026

Alma

Loved it

Partner

6/10

Pleasant

14 Apr 2026

Barbara

I stayed 2 nights. I got no housekeeping service all that time even though I took off the do not disturb sign when I was out. The second day I was gone most of the day until 10 pm but still no service. I didn’t call housekeeping that night because I was too tired and just went to sleep. I left the next morning.

Self

8/10

Excellent

14 Apr 2026

Ann

I want to point out the pros first: The staff was incredibly friendly at the front desk, and, the offer to flag taxis for us was really lovely and helpful since taxis are not readily available on that street. Ubers are in the morning though.

Also, the room was clean, the bed was ok, reasonably comfortable, but, there is a lot of room for improvement. The sliding barn door for the bathroom offers little privacy in reality and it is extremely noisy.

The shower took a full 10 or more minutes to warm enough to be bearable. My sister said the same for her room as well. The light was out on one bedside table, not a big deal, but none of the charger outlets on either side of the bed worked at all, nor did two charger outlets on the bureau. When you see that many outlets, you think it's great but in reality, only one worked at all.

The canteen is right in the lobby and had plenty to choose from but the restaurant next door was astronomically priced - no thanks. There were other restaurants nearby, including quick fast food chains. The neighborhood was ok, not awful, but New York ish, meaning, it felt a bit dirty.

We chose it for the price and the reliability of Hilton Garden Inns. I would stay there again but it wouldn't be my first choice. Just ok.

Partner

10/10

Exceptional

13 Apr 2026

Eleni

Everything was great , staff very helpful and walking distance to a lot of attractions!

Family

8/10

Excellent

13 Apr 2026

Zakaria

Lorem Ipsum

Family_with_children

10/10

Exceptional

13 Apr 2026

Raymond

An absolutely beautiful place. I will definitely be back!!

10/10

Exceptional

13 Apr 2026

Carlos

Great stay

10/10

Exceptional

13 Apr 2026

Karen

The front desk individuals were pleasant and efficient. We just had slight difficulty collecting bags that that had been on hold for us after our check out.

Family

8/10

Excellent

12 Apr 2026

Sepideh

Good hotel but not too friendly staff.

Friends

8/10

Excellent

12 Apr 2026

Asma

Clean room though little small

Family_with_children

10/10

Exceptional

12 Apr 2026

Sheridan

Very affordable, great location, so clean and nice! Staff is very friendly and accommodating. The only downside we experienced was our room not being ready right at 3pm due to larger parties ahead of us, but we enjoyed our wait in the lobby anyways.

Friends

10/10

Exceptional

12 Apr 2026

Karina

Clena room, awesome staff, very friendly. Would stay again.

10/10

Exceptional

12 Apr 2026

Karen D

The water in the shower never got hot.

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Rudy

Clean room, clean bathroom, quiet hallway. Staff are profetional.

Self

10/10

Exceptional

10 Apr 2026

Mary

CLean Great staff

Self

8/10

Excellent

10 Apr 2026

Colin

It's a solid hotel. My room was clean, the staff was friendly, and the location was perfect for my trip. If you need a place to stay while catching a Broadway show, this is a good choice.

10/10

Exceptional

10 Apr 2026

Joseph

Quiet, clean, good location

10/10

Exceptional

09 Apr 2026

Haliegh

Staff was friendly. Hotel and room clean. Room was spacious for New York and had queen beds which is a plus. Would stay again

Friends_and_family Family

10/10

Exceptional

07 Apr 2026

jerome

The hotel should invest in quality pillows.

Self

8/10

Excellent

06 Apr 2026

Joanna

We really enjoyed our stay. The location was perfect. The rooms were clean and comfortable. Staff went above and beyond to help us when we arrived. The only reason they don’t get 5 stars is the elevators. You have to wait a crazy long time for them. When we were there only two of the three were functioning which made it worse. So we ended up going up to then eventually come down to the lobby. Seemed like the only way to get on an elevator. Otherwise we would likely stay again. Staff were friendly.

Partner

10/10

Exceptional

05 Apr 2026

Arax

Great hotel in a fantastic location. Friendly staff, comfortable, big beds, and great rooms!

Family_with_children

8/10

Excellent

05 Apr 2026

Jose

The hotel is in a good location no doubt. The rooms are small. We barely had room to walk with 2 queen beds. Now I know 200sq ft. is small. The hotel is decent and the staff is friendly. Will book again due mostly to location.

Family_with_children

10/10

Exceptional

05 Apr 2026

Gregg

Extremely friendly staff, fast and efficient service.

Partner

2/10

Poor

05 Apr 2026

Stayed for one night for a quick layover and had the worst night ever. The walls were paper thin and loud disco music played outside all night long. The beats were so loud and so strong that it was impossible to sleep. I thought there is a bar next door or across the street. Turns out it is the Hilton's own doing - the hotel blasts club music at its front door 24x7. It makes no sense whatsoever - does management not realize this is a hotel where people sleep and not a night club?!

Self

10/10

Exceptional

04 Apr 2026

Yolanda

Would recommend

Partner

6/10

Pleasant

04 Apr 2026

Lorie

Parking is tough. No breakfast served. Elevators slow. Staff are great. Bathroom door is too small so it doesnt close all the way, big gap., no privacy.

8/10

Excellent

03 Apr 2026

Regina

Elevator wait times were very long! We missed housekeeping one morning and they did not come back to our room without us requesting service three times.... but they did finally bring us some toilet paper!

Family

4/10

Poor

03 Apr 2026

Bridget

Elevators were very slow and one not working. Wait time was unreal.

8/10

Excellent

02 Apr 2026

Jack

Good value considering location.

Partner

10/10

Exceptional

01 Apr 2026

Preea

Great location! Great staff. Very responsive. The only thing I didn't like is how late rooms were made on some days. One day was after 7 pm, and after I made two requests.

Self

6/10

Pleasant

31 Mar 2026

Sharareh

The location is 10/10 but the building is very dated and everything is old.
It needs a big upgrade

Friends

10/10

Exceptional

31 Mar 2026

Ross

10th floor room facing 54th St. Very quiet. Larger than most NYC rooms. Including fridge and microwave. Many hotels do not. Elevators were a little slow but overall we'd definitely stay here again. Convenient to most everything.

Partner

10/10

Exceptional

31 Mar 2026

Eric

The staff was very friendly and accommodating. If you like great customer service, this is the place to stay!

Self

10/10

Exceptional

30 Mar 2026

Thomas

I have never had a bad experience at a Hilton Property, and this property is no exception. They have excellent and ample staff making check in a breeze. The area around the property is nice and walkable to the park, transportation etc. 5 stars for sure

Self

10/10

Exceptional

30 Mar 2026

Ken

Friendly and accommodating staff.

Family

8/10

Excellent

29 Mar 2026

Colby

Rooms were in decent shape. The worst part was the elevators. Recommend a lower floor so you can use the stairs. Staff was very friendly and professional.

Partner

10/10

Exceptional

29 Mar 2026

Daniel

Easy check in and check out. Great location and really nice room

10/10

Exceptional

24 Mar 2026

Sheila

The room was exceptionally clean, the employees were professional and accommodating

Partner

8/10

Excellent

24 Mar 2026

Belinda

This was our second stay at this hotel which is conveniently located. Very clean although room is small. We had a problem with the hot water and the staff was responsive and quickly sent maintenance up to take a look. Its busy so elevators can be slow.

6/10

Pleasant

24 Mar 2026

Susie

The hotel was clean and staff friendly. Only issue was elevators were very slow and only 2 of 3 were working. Housekeeping also had to use these elevators which made them crowded.

10/10

Exceptional

23 Mar 2026

Thomas

I have never been disappointed staying at a Hilton property. The room was perfect & the staff was quite friendly and helpful.

8/10

Excellent

22 Mar 2026

Sharon

Everyone was very friendly!

Friends_and_family Family

8/10

Excellent

22 Mar 2026

Allison

Most staff were very friendly and welcoming. The rooms were clean and spacious for NYC. The only issue were the elevators. One was down the entire stay and the wait times were sometimes 30 minutes.

Family_with_children

8/10

Excellent

22 Mar 2026

Ashley

The stay was amazing, it was just unfortunate that most of the stay one of the elevators was broken. So we just had to make sure to leave early so we could wait for the elevator. This was definitely not enough to not stay here again, I definitely would . I feel like this was a great location and the staff was always very friendly. I would definitely recommend this hotel!

Friends

8/10

Excellent

20 Mar 2026

Marco

The only problem of my stay was the there are only two elevator and sometime the wait is eccessive

Family_with_children

8/10

Excellent

18 Mar 2026

Rudy

I gave this place a 4 out of 5 star rating is because the computer systems were down when I arrived and I could not check in at the time. So I had to wait until things were sorted out. Once things were up and running again I was called Imediately in the order that I came in and given the key to my room which was clean and comfortable. The noise in the room from the heat switching on was a little startling while trying to get some much needed sleep but bearable once it switched on. Other than those small details the place was excellent. The surrounding area had lots of places to eat and hang out at night should you choose to. I would use this location again.

Self

4/10

Poor

18 Mar 2026

Lynn V

The king room was so small two people couldn’t walk beside each other or pass at the foot of the bed. I don’t think I’ve ever stayed in a smaller king size room.

Partner

10/10

Exceptional

17 Mar 2026

Kendra

Everything was great and clean. We enjoyed the close proximity to Broadway. Lots of great food on the same street. The elevators were the only issue we had. Very slow and one was broken most of our trip

Family

10/10

Exceptional

17 Mar 2026

Debra

Great location and wonderful staff. By NYC standards, a good size room.

Partner

10/10

Exceptional

16 Mar 2026

Roy

Very strategic location

Partner

6/10

Pleasant

15 Mar 2026

Heidi

The room was nice and clean! There were a few things we wished were different.
The staff was not very welcoming and acted annoyed when we didn’t know to ask the bell man about holding our bags. We asked for conditioner to be refilled and were told it would be taken care of, but it wasn’t. Our room was facing an abandoned building, although I know that isn’t the hotel’s responsibility, it didn’t give that vibrant NYC feel. We stayed two nights, on the second night, the TV said welcome, (some other name that seemed like we were in the wrong room, or they double booked)
Not a bad place to stay, but with the service I probably won’t stay again.

Family

10/10

Exceptional

15 Mar 2026

Noely

Perfect location, the staff is really nice. The only thing is that the elevators take a while, they are really slow. Overall I really recommend staying at this hotel

Friends

8/10

Excellent

14 Mar 2026

muriel

Clean rooms, nice staff, only negative was one elevator was not working out of 3 so there were long waits sometimes. Nice facility. Would stay here again.

Family_with_children

8/10

Excellent

14 Mar 2026

Bella

Staff knocked multiple times in the morning of our one night stay

Partner

10/10

Exceptional

12 Mar 2026

Hannah

The hotel was in the most perfect location! Blocks away from Central Park and block as away from Times Square. The staff was so friendly and inviting. Always available to help. Loved this hotel so much

Partner

10/10

Exceptional

12 Mar 2026

Mike Antonio

AMAZING place to stay. Safe, accessible to entertainment, food, and subways. Modern spacious interiors, lots of windows, and light. Great staff and service. Highly recommend.

Self

10/10

Exceptional

12 Mar 2026

Kristen

Fantastic place to stay!

Family_with_children