Hilton Garden Inn New York/Central Park South-Midt

United States , New York Area - NY
NEW YORK, 237 West 54Th Street
Show on Google | Website | Map

100 reviews shown

2/10

Poor

08 Jul 2026

Ruizhi

Just a reminder of what happened: The water was shut off at 8:00 AM the next morning without any prior notice. The two corners at the end of the bed were extremely sharp, and the aisle was way too narrow, which caused both of us staying in the room to get hurt by bumping into them. When checking out, I reported this situation to the receptionist. She replied very impatiently, \"I'll tell them.\" I told her again and repeated three times that I was injured, and only then did she ask if I needed a band-aid. Finally, she went inside, grabbed two band-aids, and handed them to me. Her attitude was extremely poor.

Partner

8/10

Excellent

07 Jul 2026

Rosalyn

The location was great, in walking distance from the train, and every place we want to get to. Comfortable bed and clean room. What we didn’t like is our room was directly a cross from the elevators, in a small hallway two steps away from our door, so it made for an awkward noisy stay when people were waiting to take the elevators and they didn’t have other rooms available.

Partner

6/10

Pleasant

07 Jul 2026

gaylene

Average accommodation. Nothing extraordinary.

Partner

8/10

Excellent

06 Jul 2026

nasly

No hubo limpieza de la habitación no cambio de toallas en los dos días de estancia.

8/10

Excellent

06 Jul 2026

Leah

Room with terrace was incredible. Staff was great! I would give 5 stars except the water was turned off for repairs on our last day and staff was not able to compensate us with points without me having to check back later. They did not give enough notice of this issue for us to change hotels.

10/10

Exceptional

06 Jul 2026

Klaus

Clean room
Friendly staff
Lovely steak restaurant

Family_with_children

6/10

Pleasant

06 Jul 2026

Jojean

Although the room was clean and the staff was helpful, the long waits for the elevators and the tiny lobby were less than ideal.

2/10

Poor

06 Jul 2026

Wisam

Very disappointing experience.

Despite having a confirmed reservation, our check-in was delayed for a long time because the hotel was overbooked. We had to wait unnecessarily after a long trip, which is unacceptable.

The room had no air conditioning, making our stay extremely uncomfortable. Upon checkout, the manager apologized and promised to compensate us with Hilton Honors points. It has now been more than two weeks, the points have never been added to my account, and despite emailing the manager, I have received no response.

The customer service was unprofessional, and the lack of follow-up shows a complete lack of respect for guests.

Another major issue is that the hotel does not provide its own parking. Guests are forced to use nearby public parking, which costs around $85 per day, adding a significant unexpected expense to the stay.

Overall, this was one of the worst Hilton experiences I’ve had. Poor communication, broken promises, inconvenient parking, and an uncomfortable room. I would not recommend staying at this hotel.

Friends_and_family Friends

10/10

Exceptional

05 Jul 2026

Maria Andreea

Location! Clean room and nice view!

4/10

Poor

05 Jul 2026

Gregg

The first morning after checking in from a long travel day we discovered that the shower handle was frozen in place and 2 strong adults could not budge it. We did not have time to wait for this to be fixed because we had a Statue of Liberty tour booked so all we could do was sponge bathe before leaving for the day. When we informed the front desk of the issue it sounded like this happens often but they would send a person to fix the issue. Upon returning to the room the shower would now turn on but there was no hot water. We were lucky if it got to lukewarm. The rest of the stay the water fluctuated from barely warm to cold depending on the day and time. When we told the front desk of the issue they asked if we let it run for 10 minutes because sometimes it takes that long! What?!? Then there were the elevator issues. One day only one of three elevators were working so we had to wait 30 minutes for an elevator that wasn’t full. Even then we had to ride up to the 31st floor to go back down in an elevator packed with people who had also been waiting a very long time. The elevator issues persisted over the 4 days we stayed. The hotel has a restaurant attached so we expected the breakfast to be pretty good but $25 a person bought you a very mediocre buffet that is usually included at cheaper properties and no ala carte menu was offered. As a long time loyal Hilton Honors member I am appalled at how poorly this hotel is maintained. I will never stay at this property again!

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Sean

Plan for extra exiting times. The elevator can take 20 minutes to arrive

Partner

8/10

Excellent

04 Jul 2026

JOHN

Not bad for the price but the elevators are extremely slow and the staff is ok not great!

Self

4/10

Poor

04 Jul 2026

Benjamin

The lobby is small, the fitness center is meager, and the AC couldn’t keep up with the temperatures. But worst of all, the elevators were barely functional - at least one was out of service at some point y each day during our 5-day stay. And they appeared to not have a service elevator, so frequently when there were only two of the three elevators in operation, one was dedicated to housekeeping. Expect to wait 10+ minutes each time you need to go up or down. Not what I expected for the price point they were charging. You can absolutely find much better values nearby in Midtown.

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

David

Very clean. Staff was friendly.

Partner

10/10

Exceptional

03 Jul 2026

BARRY

Limited amenities for this price point.

Friends

4/10

Poor

03 Jul 2026

patricia

Great location 13 minutes walk to Central Park. Beds are full size very small for regular Hilton experience in other cities. Filthy carpets they never vaccumm during our stay

Family_with_children

4/10

Poor

03 Jul 2026

PHILIP

Nice rooms and good location. However, the elevator situation is very poor. I was on the top floor, 34 stories up, and I had to wait 20 minutes for an elevator to arrive. When it arrived it was full. Had to walk down to the basement then back up to the lobby. Two other times I had a 10 plus minute wait. Stay somewhere else, it isn't worth it.

Self

10/10

Exceptional

02 Jul 2026

mehak

Very nice

10/10

Exceptional

01 Jul 2026

Daniela

Great location and friendly staff!

Friends_and_family Family

2/10

Poor

01 Jul 2026

Ilana

I am a loyal Hilton guest and have always chosen Hilton for my business and personal travel because I trust the brand's quality and service. Unfortunately, my recent stay at the Hilton Midtown Central Park West in New York was one of the worst hotel experiences I have had.

I arrived at approximately 11:30 p.m. and was assigned a room with two queen beds, although I had reserved a king room. The room was in unacceptable condition: the carpet was ripped, there was mold throughout the bathroom and shower, several electrical outlets did not work, bedside lamps were broken, there was visible dust on the bed and bed frame, and the room was dirty. The air conditioner made an extremely loud noise, like a failing motor, making it impossible to sleep.

I repeatedly called the front desk, but no one answered. I then contacted Hilton Customer Care, submitted photos, and opened Case #272618660.

The following morning, I was moved to a king room. While it was an improvement, it was still not properly cleaned, and the air conditioning was not working correctly. As a result, I had to postpone my business meetings and spent valuable time dealing with customer service instead of working.

This experience fell far below Hilton's standards. Given the condition of both rooms, the lack of sleep, the disruption to my business trip, and the significant inconvenience, I respectfully request a full refund for my stay. Thank you Ilana Sepiashvili

Self

6/10

Pleasant

30 Jun 2026

Ricardo

Elevator problems. Going up my room would take up to 5 mins of wait time for the elevator. Dusty and outdated rooms.

Partner

10/10

Exceptional

30 Jun 2026

Veronica

Great place to stay! Close to everything! Just be warned that during peak hours the higher your room the longer it stays to get to lobby bc elevator does stop at EVERY floor.

Family_with_children

8/10

Excellent

30 Jun 2026

Lee

The elevators are terrible. They are not efficient and you can end up waiting a very long time only to find them full when they arrive on your floor. I was with a lot of very frustrated and angry guests.

Self

8/10

Excellent

30 Jun 2026

Marsha

Enjoyable stay but the beds were alittle hard and not very comfortable. The pillows were not pleasant either. All in all it was still a nice hotel and stay.

Partner

10/10

Exceptional

30 Jun 2026

Christine

Very easy

6/10

Pleasant

29 Jun 2026

Jonathan

Hotel is ok but in need of upgraded elevators as elevators went down daily during my stay

Self

8/10

Excellent

29 Jun 2026

Heather

Room was clean and comfortable. Didn't like being so close to the elevator as you could hear the foot traffic but other than that it was a great stay.

Family_with_children

10/10

Exceptional

28 Jun 2026

Wenmar Emmanuel

Excellent stay will be back

Friends

4/10

Poor

28 Jun 2026

Shir

It was only ok.
Not very clean, sheets had stains. Lots of towels which is good.
Stuff wasn't so nice, only 2 of them gave service nicely, all the other ones were not nice at all.

4/10

Poor

28 Jun 2026

Jaron

The elevators were constantly malfunctioning, resulting in wasted time. The shower had intermittent hot water at best. The air conditioner couldn't effectively cool the room.

It does, however, have a good location and was reasonably quiet.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Irene

Everything was great staff was very helpful and friendly

Partner

10/10

Exceptional

28 Jun 2026

Jim

The hotel is 34 floors and appeared to be well occupied. One of the three elevators was out of service for a lot of our stay. This sometimes made for long wait times and full elevators. And we were on a floor that made using the stairs essentially impossible.

Partner

8/10

Excellent

28 Jun 2026

Dorothy

Room was clean but the hallways are quite rundown and did not feel clean at all. Very long waits for the elevator most of the day and night...

On the other hand, staff is very helpful. Great location if you want the midtown vibe.

Partner

10/10

Exceptional

28 Jun 2026

Anicea

Super comfortable and clean and upgraded room. Excellent location. Very nice staff. Elevator can be slow so plan accordingly. I’m definitely staying here again.

Partner

8/10

Excellent

28 Jun 2026

Christopher

A happy stay

Family

8/10

Excellent

28 Jun 2026

Manzur

The location was perfect for our trip. Getting around to the various area we needed to go was easy. The many food places around gave us great options to sit and dine. Proximity to Central Park allowed for early morning runs before starting the day. The room was clean and comfortable. The elevators malfunctioned one day and it was a little tiresome waiting to go up to the room. During peak hours, it took a little longer to wait for elevators…which is not unusual for a busy hotel. Definitely a place to consider staying in the future.

Partner

10/10

Exceptional

27 Jun 2026

Annalisa

Location and service was incredible. Will stay again.

Family_with_children

10/10

Exceptional

27 Jun 2026

Alex

Mopped after us when we came in soaking drenched. They gave us little towels to try to save our phone heart emoji

Partner

2/10

Poor

26 Jun 2026

Eric J

The elevators were out of service our whole stay. Thie wait to the rooms going up and down was an easy 30 min.

Family

10/10

Exceptional

26 Jun 2026

Michael

I was with a small group and the staff was incredible with our needs. Our check in was effortless, and the hotel was very clean and comfortable.

Business

10/10

Exceptional

25 Jun 2026

Justin

Do not stay here. Location is perfect. However, the check-in process elevator, and front desk staff is a nightmare.

8/10

Excellent

25 Jun 2026

MELIH

Great location and good price for the value. Potential long elevator lines during check in and check out hours.

Self

10/10

Exceptional

24 Jun 2026

Misty

Great location for going to Central Park and Broadway shows.

Partner

10/10

Exceptional

23 Jun 2026

Jose

It was very clean.It was located very well elevators, a little slow, but we dealt with it

6/10

Pleasant

23 Jun 2026

Roland

Great location!
Baggage hold and check in took a long time.
Elevator wait was too long.

Family

10/10

Exceptional

23 Jun 2026

Gregory

Ask for a room close to bottom floor. Elevator situation is terrible - be prepared to wait a long time to get up and down.

Family

10/10

Exceptional

22 Jun 2026

Vivek

Great

Self

10/10

Exceptional

22 Jun 2026

Moeez

Clean room and the staff was amazing. Super helpful and air conditioning.

Friends

2/10

Poor

21 Jun 2026

Victoria

Very Disappointing Elevator Situation

Our stay was extremely frustrating due to the elevator situation. This is a 33-story building with only three elevators, and during our stay, only one elevator was working. As a result, getting to and from our room was a nightmare.

During the morning hours and especially at checkout time, it was almost impossible to get an elevator. We had to wait a very long time, and when an elevator finally arrived, it was usually overcrowded and full. For a hotel of this size, having only one functioning elevator is unacceptable and significantly impacted our overall experience.

Management should address this issue urgently, as it creates major inconvenience for guests and makes moving around the hotel extremely stressful. I would not stay here again unless this problem is resolved.

Friends_and_family Family

6/10

Pleasant

21 Jun 2026

Baha

Great location, super nice stuff, restaurant on premises.
They have to fix their elevators!!! If you do stay there, ask for a lower floor in case you have to walk up

Family

10/10

Exceptional

21 Jun 2026

Darrell

I say there every time I come home.

Self

8/10

Excellent

20 Jun 2026

David

I wish bathroom had a private door you could lock.

Friends

8/10

Excellent

19 Jun 2026

Joanne

Floor two was handy as only three lifts which were constantly busy . Could walk to room. Rooms clean good size. Had a microwave and fridge. Clean towels everyday. Couldn’t fault it. Good location for Central Park and 30 mins walk from Times Square

Family

10/10

Exceptional

18 Jun 2026

Philip

Great location.

Partner

8/10

Excellent

17 Jun 2026

Kathleen

Loved the hotel, staff and location. Elevator made the stay unbearable . Had to walk up 13 flights to a room rather than wait for an elevator 3 times before getting on.

They need more elevators

Family_with_children

6/10

Pleasant

17 Jun 2026

Panduranga

It was ok nothing great to mention

2/10

Poor

17 Jun 2026

Chanakya

Using the elevators was a nightmare. My 8-month pregnant wife had to walk up 15 floors are 10pm. Unempathetic staff.

Partner

10/10

Exceptional

17 Jun 2026

Joseph

Clean, good location, attentive staff

6/10

Pleasant

16 Jun 2026

Omar

Helpful staff! Good location bar and restaurant good!

Partner

8/10

Excellent

16 Jun 2026

Evelyn

Very pleasant employees and place was clean

Family_with_children

8/10

Excellent

15 Jun 2026

Natalie

The room was nice, clean, and comfortable, and the terrace was a nice addition to allow outdoor space for sitting and lounging. My friends and I loved that we were within walking distance of Time Square and other places. The only issue we had was that the bathroom had a bad smell when we arrived, and the smell did not go away when cleaned.

Friends_and_family Friends

10/10

Exceptional

15 Jun 2026

Clifford

Great location!

Partner

6/10

Pleasant

15 Jun 2026

Nicholas

Hotel is in a great location. Not enough elevators for so many rooms and the elevators were out of order one day meaning everyone had to use the stairs - not at all acceptable for a 34 storey hotel!

Partner

8/10

Excellent

14 Jun 2026

Stacy

Great place to stay for Times Square and Broadway.

Partner

10/10

Exceptional

14 Jun 2026

Nicholas

Great time! Great location! Great staff!

Friends_and_family Family

4/10

Poor

13 Jun 2026

Jane

The elevators were broken for a number of days, and we had to walk up 16 floors. The hall and room smelled musty, housekeeping skipped cleaning our room one day. The day they did clean, they failed to supply us with the adequate number of towels and did not replace drinking cups. They also missed a random shopping bag found under the bed.

Friends_and_family Family

6/10

Pleasant

13 Jun 2026

Alison

Elevators can be a major issue - during our 3 night stay there were times no elevators were available, or just 1 or two. This created long lines in the lobby or issues arriving/leaving the room. Staff was as helpful as they could be when this happened - but it put a dampener on our stay. Great location and quiet!

Friends_and_family Family

2/10

Poor

13 Jun 2026

Alison

Elevators inoperable during stay. Forced to climb stairs to room on 17th floor.

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Elena

The location is central. Not far from the theaters. The staff was very accommodating!

Family_with_children

10/10

Exceptional

12 Jun 2026

Maria

Liked the property. Needs more working elevators

Friends

10/10

Exceptional

12 Jun 2026

Hongyi

Valuable

Self

8/10

Excellent

11 Jun 2026

Mayra

Elevators are always breaking down

Family

4/10

Poor

11 Jun 2026

Wai

Clean room and refill body wash is needed. The shower door was not working properly. The elevator was not working most time. The ac system is poor.

Family

6/10

Pleasant

11 Jun 2026

Tracy

Terribly slow elevators, at one point none of them worked. Waited 25 minutes for one

Family

8/10

Excellent

11 Jun 2026

Chante

Good hotel in a central location. My only complaint is that there were only two working elevators for the duration of our stay which caused HUGE delays getting to/from our room. Really, a pain. There were lines just to get into the elevator and then once in the elevator, it stopped on nearly every floor on the way up (not to mention trying to take the elevator down)! We ended up taking the stairs up and down 15 floors regularly during our stay.

Friends_and_family Family

2/10

Poor

11 Jun 2026

Cristina

Only 1 out of 3 elevators worked out while stay other guests told us it had been like this since the previous week. Staff was rude and not helpful to any guests asking for help. Wait times for elevator were about 40 mins. Guests were offered the stairs and we saw multiple pick get sick and injured from trying to go up and down 30 flights of stairs. Would never come back and do not recommend

Partner

8/10

Excellent

10 Jun 2026

Kathleen

Property is in a location. At least one of Elevators were broken our entire stay. Could not get back to our room to change for dinner due to the long lines at the elevator. Staff was great, hotel was clean.
I would not stay at this hotel in the future due to the elevator issues.

Family_with_children

4/10

Poor

10 Jun 2026

Dillon

Elevators are always an issue. When all elevators work there are long lines to use to get to and from the unit.

One of the three elevators was broken exacerbating the issue on my last stay

6/10

Pleasant

10 Jun 2026

Nidhishkumar

According to the staying charge the amenities

4/10

Poor

10 Jun 2026

Nagaraj

Lift wasn't working,staff wasn't really helpful

8/10

Excellent

10 Jun 2026

Michael

Location was great

Friends

8/10

Excellent

08 Jun 2026

Charles

Elevators were slow.

Family

10/10

Exceptional

08 Jun 2026

Norah

Location is excellent, walking distance to many great restaurants and close to the metro. Biggest complaint is elevator situation. The property has 3 elevators, but 1 was not working during our stay. At any given time, there was a line in the lobby waiting for the elevator. We were in a 22nd floor, so luckily when the elevator got to us, we had space. That was not the situation for lower floors which would face a packed elevator very often. The size and number of elevator is not proportionate to the amount of floors. The room itself was kind of small - typical of NY hotels. The bathroom had not surface to put your toiletries either. Bed was comfy - no complaints there. Room has a small fridge and a microwave - which was convenient. But for the elevator situation, I would consider going back here - mainly due to the location.

10/10

Exceptional

07 Jun 2026

Dazha

THIS. IS. THE. PERFECT. SPOT!! And for a really good price for what you get and where you’re at and a 5 star steakhouse right downstairs you can room service from. I decided to grab a drink at the bar , no wait , and ordered my food togo. Book it!

Self

10/10

Exceptional

06 Jun 2026

Summer

Great location

Partner

8/10

Excellent

05 Jun 2026

Myesha

Room clean, staff very nice and helpful. Bed not very comfortable and pillows very uncomfortable. Room temp was good but had no airflow. Would stay again bc hotel location in city was perfect, but would bring own pillow and a fan.

Friends

10/10

Exceptional

03 Jun 2026

Nicole

Friendly staff. Great recommendations for dining out. Our A/c was broken and they responded with a standup unit that was not acceptable as it was SO noisy. But then they sent up an engineer who fixed it.

I would recommend staying on a low floor- the elevators are small and congested!

Friends

10/10

Exceptional

03 Jun 2026

Susan

Most wonderful staff in a beautiful location with great rooms!

Partner

6/10

Pleasant

02 Jun 2026

JackieMarie

The room was spotless and comfy. Destiny at the front desk was amazing but I called four times before m my visit and spent two hours there one upon arrival and one the following morning trying to resolve a simple payment issue because I was paying for two rooms and my guest got there before me. Unacceptable. One of the elevators was out which created long lines and waits. The coffee situation was absurd for the cost of the hotel and disappointing for a Hilton. The location was very accessible for NYC.

Friends

4/10

Poor

02 Jun 2026

George

Room just average. Bathroom was in bad shape and shower makes the whole bathroom wet and slippery and smelly. Occasionally makes metal banging noise from the bathroom pipes and workers can't help or fix it. Not recommend if you want a comfortable rest and sleep.

Partner

6/10

Pleasant

02 Jun 2026

Jean

The elevators are way too slow for the number of guests

Self

10/10

Exceptional

02 Jun 2026

Denise

Very clean

10/10

Exceptional

01 Jun 2026

Raymond

Good location and helpful staff. Very clean and we were on the 34th floor and it was very quiet. Only slight negative was occasional wait for elevators - once almost 5 minutes, other times only a minute or two.

Partner

10/10

Exceptional

01 Jun 2026

Roberto

Last minute reservation and staff was very helpful.

Partner

10/10

Exceptional

01 Jun 2026

Felipe

Awesome