Name: Park Lane Hotel New York
Address: 36 Central Park South, New York, 10019, US

Park Lane Hotel New York

New York Area - NY · United States

36 Central Park SouthView location

100 reviews shown

6/10

Pleasant

23 Jul 2026

Marius

The Hotel appears very tired. My room # 1800 had no AC , the mini fridge was not working and not stocked . They then brought in a small portable AC that took a long time to cool the room down. I had abreakfast meeting on the roof top and the offer
of food was third rate. Coffee only in styrofoam cups , cheap generic orange juice .
It all felt like something for a hollyday inn on some highway and not on par
with a 5 star hotel. The staff however was first class.

6/10

Pleasant

20 Jul 2026

Andrew

When I checked in the room had a bad odor and the air condition was not working well. I went to the front desk and they immediately switched me. I ate in the cafe in the morning, and it was great with amazing service. To me the hotel felt old and the room was just styled weird. Honestly if I did not pay as much as I did, I may have had lower expecations.

Friends

10/10

Exceptional

10 Jul 2026

Gil

Everything was great except the carpet was stained in multiple spots. But I can imagine that so many people spill wine, food, and other things that it would be cost prohibitive to constantly replace the carpet. But the room also needed a paint job. Lamp shade needs replacing. But the stellar staff made up for everything.

Partner

10/10

Exceptional

08 Jul 2026

Adelina

Park Lane is fabulous for an extended stay in NYC. I recommend a studio suite on the 30th floor, #3000. Majestic and panoramic views of Central Park. Staff keep your room immaculately clean. Location is ideal for walks in Central Park. Visit Strawberry Fields on Sunday for Beatles/John Lennon's live music performances by excellent musicians. Museums, shopping and excellent restaurants are within walking distance from Park Lane. Breakfast on the 44th floor is delicious with incredible service and views.
All staff at Park Lane are friendly and very helpful.
My stay was the best and truly unforgettable!

Self

2/10

Poor

07 Jul 2026

IPPOLITO

Terrible 360 degrees. Avoid at all costs.

6/10

Pleasant

06 Jul 2026

igal

Great location and beautiful hotel.
Poor AC - was very hot and unpleasant in the room .
Broken toilet sit

Partner

10/10

Exceptional

02 Jul 2026

James

Great location with walking access to mid town and Central Park. The staff were outstanding and really helped make the stay enjoyable. Highly recommend a park view room!

Partner

10/10

Exceptional

28 Jun 2026

William

Park Lane has always been an excellent stay right across the street from Central Park.

Family

10/10

Exceptional

28 Jun 2026

Stephanie

Exceptional hotel. Superb service, room, staff, and location!

Family_with_children

10/10

Exceptional

25 Jun 2026

Katie

6/10

Pleasant

24 Jun 2026

Rosa

No thanks. Pretty dated.

10/10

Exceptional

22 Jun 2026

German

Best location and best view. The service is also great and there is an amazing rooftop.

8/10

Excellent

19 Jun 2026

SAUL

great location but rooms need a little more TLC. Also AC worked but not the best

Family_with_children

10/10

Exceptional

18 Jun 2026

Victor

Location!!

Family

10/10

Exceptional

17 Jun 2026

Thomas

Clean and helpful staff. Beautiful lobby

Self

10/10

Exceptional

15 Jun 2026

Mark

Thank you

10/10

Exceptional

14 Jun 2026

Ursula

The view is phenomenal. I did not like that. The room does not have its own coffee maker. The gym is quite lacking as well

Partner

10/10

Exceptional

13 Jun 2026

Loraine

Everything was perfect! I can’t wait to go back!

Self

10/10

Exceptional

13 Jun 2026

Loraine

Excellent staff and excellent cleanliness
The views are absolutely outstanding!
I would recommend this hotel to everyone!
They have wonderful 24 hour room service which tries to make up for the fact that they’re rooftop bar is closed and there daytime restaurant in the lobby is closed. I hope they can open that soon! They do have a restaurant on the premises, but it has no views. However, the room service is excellent, and the views are unbeatable! I hope the other restaurants open soon! I had a great experience and I can’t wait to go back!

Self

8/10

Excellent

12 Jun 2026

chad

This hotel is ideally located and close to everything, the staff is outstanding and extremely friendly and helpful. The lobby bar was closed in the afternoons and the rooftop bar closed one night for a private event and the only option was a small bar on the second floor which was very crowded. I’m unsure why but this made it inconvenient for meeting with colleagues. We have stayed at Park Lane several times and although a little outdated it’s a great place to stay and I will definitely stay here again.

Business

8/10

Excellent

11 Jun 2026

Helen

The view is amazing which makes up for everything else . Decor was a little dated and there was no real desk to work at, 2 huge table lamps we had to move just to be able to use an area next to the TV to work and the bedside table. View is worth it though , we hit floor 35

Family

2/10

Poor

11 Jun 2026

Stan

Upon entering my room the thermostat was set to 65 however the room was 75 degrees. There was also a floor fan in use. Asked to change rooms. Given a new room. It was 76 degrees and no fan. Was told the AC in the rooms wasn’t working. They had no other inventory so I cancelled and moved to the Plaza. Expedia says I cannot get a refund. Real screw-job right there.

Business

6/10

Pleasant

09 Jun 2026

James

Great location, great check in but hotel needs renovations. We got the panoramic room which has great view but our air condition did not work very well. The night door man was rude and 50% of staff was helpful. For the price I would not recommend

Friends_and_family Family

8/10

Excellent

08 Jun 2026

Andrew

For an old hotel, it has been significantly improved. I had a few issues. The hallways were dark and the carpeting somewhat worn. More significantly, our room was very small and the bathroom, even smaller. For $700 per night this was inappropriate. Restaurant breakfast was dramatically overpriced. Otherwise a pleasant stay in a superb location

10/10

Exceptional

07 Jun 2026

Karin

very nice

Partner

10/10

Exceptional

05 Jun 2026

Ryan

The location is ideal for those who loves to shop till they drop. Amazing hotel and very clean. Reasonably priced and friendly staff

Partner

6/10

Pleasant

03 Jun 2026

Tara

It was a costly hotel and not worth it. Although the staff was great, the room was tattered and needed paint. No coffee maker in the room. If you wanted coffee or breakfast you had to order expensive room service or go to a snack bar downstairs. The other option was a 75.00 brunch on the rooftop!

Self

6/10

Pleasant

03 Jun 2026

William

The room was dark, paint chipped on walls. Grout in bathroom dirty.

Partner

10/10

Exceptional

03 Jun 2026

Patty

I love the hotel and the views! So great. Great staff. I super love the lighting, and the fact that they have not caved to the awful pre- programmed LED nightmare systems, that are ugly, bad for you AND make it impossible to control individual lamps. That alone will get me back on my next trip! Beautiful room, and light switches you can use! And windows that open! So good.

I do wish it had a working Mini Bar, but that's not a huge deal.

Thanks for a great stay, Park Lane!

Self

10/10

Exceptional

31 May 2026

Nikolaos

Very nice

10/10

Exceptional

31 May 2026

Karina

The room was clean and the location was perfect.

Partner

10/10

Exceptional

29 May 2026

Ioannis

The room was exceptionally clean and very comfortable… the staff was especially awesome and helpful. Definitely we will stay there again.
Great location!
Thank you

Partner

8/10

Excellent

29 May 2026

John Michael

Having stayed at Park Lane many times over the years, I've always been impressed by its exceptional hospitality and prime location directly facing Central Park. The property's charm is also enhanced by its delightful art deco style, and the rooms have been modernized. However, my recent stay was marred by issues with execution.

Despite my VIP Access Premium status, the front desk did not offer a room upgrade upon check in. After asking about it, I was put on hold until a sales manager was available, who then approved the upgrade.

Unfortunately, the room I received did not include hotel Wi-Fi, and the hotel was unable to fix this issue despite my repeated attempts to request assistance.

I moved hotels because of this issue, but I commend the hotel for refunding me the portion of my non-refundable booking that I didn't use.

Partner

10/10

Exceptional

25 May 2026

Stiliana

We loved our stay at the Parklane Hotel. Beautiful premises excellent location and friendly staff especially the breakfast crew was amazing. They make the best of the small room to accommodate everyone ( we were the in February when its was impossible to have breakfast outside on the balcony). We are looking forward to going back again

Family_with_children

8/10

Excellent

24 May 2026

brent

Fantastic view of Central Park. Everything else was average at best.

Partner

2/10

Poor

23 May 2026

Nicholas

Heatwave and the air con was not working . They called me at 1.30 am and delivered a fan.... couldn't get back to sleep. Room rate was over 1000. No air con should equal total refund in my opinion .

2/10

Poor

21 May 2026

Rodolfo Zatarain

It was the hottest days of the year in NYC and the AC units were down. The staff said nothing could be done as they were experiencing technical difficulties for over 4 days. Absolutely terrible.

Family_with_children

8/10

Excellent

20 May 2026

Carolyn

The internet was very spotty. It didn’t bother me but a business traveler might have issues with such an unreliable internet connection.

Self

8/10

Excellent

20 May 2026

Gary

The TV was complicated to figure out. So was the shower.

Partner

2/10

Poor

19 May 2026

FILIPE

Terrible experience at the Park Lane NYC. I paid for a suite with a view of Central Park and they put me in a suite with no view. They left me waiting for check-in for over 3 hours at reception.

Self

8/10

Excellent

17 May 2026

Adam

Great location with short stroll to 5th Ave shops and directly opposite Central Park.

Friends

8/10

Excellent

12 May 2026

Manuel

Great location, very helpful staff and spacious rooms.

Family

6/10

Pleasant

09 May 2026

Laurel

Couldn’t use the roof top lounge except for overpriced $75 breakfast

10/10

Exceptional

09 May 2026

Jon

Only thing I didn’t like about the hotel was at three of the six elevators were down and also they didn’t come and get my room service when I finished it I had to like take it out of the room myself, but that’s not that big of a deal other than that, it was perfect day. Got me way better room than they originally were at the front desk. They were just like let me see if we can get some better and got me all the way to the 44th floor. I loved it. The view was amazing. Bathroom was a little small but that’s OK. Bed was so ridiculously comfy. We were there at the same time as an Indian wedding, and even with that going on, still seemed like everything was taken care of in appropriate time manner. Breakfast upstairs had probably the best view in the entire city of Central Park. Literally breathtaking stunning views only problem is that it’s not open at night. It’s only open till 1130 and it is $75 per person for eggs and sausage that were OK but not $75 worth but I think you’re paying for the view which the view is worth that money

Partner

6/10

Pleasant

09 May 2026

Vincent

Good location for Central Park, 5th Ave. shopping, and even theater district. Would like faster/more elevators as wait times could exceed 5 minutes. Can be noisy even on 27th floor both from door closings and street noise.

Partner

8/10

Excellent

09 May 2026

Victor

Definitely needs a big hottub. Lots of walking in new york to not relax at night

Family

8/10

Excellent

08 May 2026

Kim Victoria

The hôtel is great but too dark - the bedroom are dark even when the blindés are up and every light is switched on .
It is nearly impossible to read the numbers in the elevator - I heard everyone complaining.
The doormen are terrific

6/10

Pleasant

07 May 2026

Monica

Very surprised that the price was so high for the room. I had stayed here previously before \"the renovations\" and the room rate was much more reasonable. The one plus I have always found here was that the room was large especially if you need two queen size beds. I did tell the front desk that I had asked for a toothbrush for my daughter which never came. For almost $1,000 per night, I would stay elsewhere.

Friends_and_family Family

10/10

Exceptional

07 May 2026

Amanda

Loved park lane! The rooms were so spacious for Manhattan and had an incredible view of the park! I don’t think there’s a better location or view if you want to be in the park! It’s a few steps from the plaza and shopping!

Friends

6/10

Pleasant

05 May 2026

Desiree

The rooms are very dated. Bathroom is small and the AC wasn’t cold enough.

10/10

Exceptional

04 May 2026

Irela

I love where it is located across from central park. I do not like the hustle of time square.
Lovely property, spacious rooms. Very clean and friendly staff.
It is centric and near shopping. Room service was very good and quick. Love the views from my room.

Family

2/10

Poor

03 May 2026

Yunfei

Everything was extremely busy and crowded, including the lobby and elevators, with long lines for waiting.

10/10

Exceptional

01 May 2026

Parvin

Good

4/10

Poor

29 Apr 2026

Eleonora

Room not cleaned and old food in the fridge

Friends_and_family Family

8/10

Excellent

29 Apr 2026

Naveen

No coffee in the room

Partner

6/10

Pleasant

29 Apr 2026

patricia

Location was great. The staff was very friendly. The accommodations were mediocre. Definitely not a luxury hotel.

2/10

Poor

27 Apr 2026

Lital

Terrible smell in the rooms
Terrible breakfast

Friends_and_family Friends

8/10

Excellent

27 Apr 2026

Jennifer

Here for a wedding in Central Park. Great location for that. The couple getting married requested we stay here. I love boutique hotels but this one was lacking many of the amenities you’d expect for a boutique hotel. Too many to list. There are other hotels near the location that I wish we had considered instead.

Family

4/10

Poor

26 Apr 2026

Lilia

Disappointing Service at Reception

Unfortunately, my experience with the reception team was very disappointing. The issue we encountered appeared to have been caused by their own mistake, yet it was not handled or resolved in a manner expected from a hotel of this standard.

I had hoped for a more professional and proactive approach, especially given the level and reputation of the hotel. Instead, the response felt dismissive and unhelpful, which significantly affected my overall stay.

At this level, guests expect problems to be acknowledged and resolved efficiently, with a focus on customer care. Sadly, this was not my experience.

Self

8/10

Excellent

26 Apr 2026

Alberto

Location is the best. Amazing being across the street from central park to go running or just touristing. The hotel is ok. Because it is the cheapest options in the area it is overcrowded and the staff seemed overwhelmed and a bit tired. Not rude but not the friendliest either. Hallways are run down, mattress is about 10 inches smallest than the bed frame and the airco had an anoying sound. Hitting it on top a couple of times it stopped. Overall good for location but do not expect wonders. It does its job.

Family

10/10

Exceptional

22 Apr 2026

Danielle

The front desk was great , we got a nice upgrade! Very nice staff in the restaurant of the second floor. Bathroom in room was a little small

Family

10/10

Exceptional

22 Apr 2026

Martine

Amazing view of Central Park. Hotel staff were very helpful and friendly.

Friends_and_family Friends

10/10

Exceptional

21 Apr 2026

Eric

Great rooms and location overlooking Central Park

Self

2/10

Poor

21 Apr 2026

Scott

Rooms are very old and in need of a refurbishment
The view onto Central Park would be better if windows were clean or atleast more open

The bell boys here are very unhelpful with suitcases
Would not recommend this hotel

Family_with_children

2/10

Poor

20 Apr 2026

Behshad

Definitely very disappointing. This is not a 5-star hotel experience.

* Towels were torn and looked like they had been in use for many years.

* Room carpets were dirty and had an unpleasant smell.

* Upon arrival, there was no one available to assist with luggage.

* Not sure what the daily 20% discount is for when they have no service!!

* Initially, we were told they had run out of disposable slippers. Only after repeated complaints were slippers finally provided.

Overall, the condition of the rooms and lack of service were unacceptable. I would highly recommend staying somewhere else.

Partner

10/10

Exceptional

20 Apr 2026

jeannie

Darling is amazing and staff is friendly

Self

10/10

Exceptional

18 Apr 2026

Edgar

Very good

10/10

Exceptional

17 Apr 2026

Kyle

Everything about this hotel and staff are wonderful. It's my go to and J have stayed over 6 times and plan on going back very soon

Family_with_children

6/10

Pleasant

17 Apr 2026

Renata

the hotel seemed old the rooms and the pasillos

Friends

10/10

Exceptional

11 Apr 2026

Alejandro

Great location; Central Park View is a must

Family

8/10

Excellent

11 Apr 2026

Joaquin

It was fresh, but we were not told that there was a $75 charge per person. There we better alternatives in the same hotel.

Partner

6/10

Pleasant

07 Apr 2026

Marcus

The location of this hotel could not be better if you want to be close to Central Park. The only breakfast option is a $75 buffet (no thanks). There was no cocktail bar for a nightcap, the rooms were a bit tired and the air conditioning could not get the room below a humid 72, so our sleep was terrible.

Family_with_children

10/10

Exceptional

31 Mar 2026

Russell

Always a great stay at the Park Lane. Hidden gem on the park, we will return darling.

10/10

Exceptional

30 Mar 2026

AKASHA

👍

4/10

Poor

27 Mar 2026

Dheeraj

Hotel receptionists allocated me a room that was already occupied by someone else. Embarrassing and wasting time to solve the problem. Two successive receptionists blamed the occupant rather than taking responsibility for knowing the status of their rooms. The bath had some sort of silver discs floating out of the plug hole. Didn’t feel like an experience worth the price, or a standard of service becoming of the price.

Family

10/10

Exceptional

27 Mar 2026

Lei

great location

Family_with_children

8/10

Excellent

23 Mar 2026

Cathy and Ned

the front desk was very rude

Friends

6/10

Pleasant

22 Mar 2026

Bargiora

Posh hotel with no fridge in the room (too tiny) and ask for extra for view!
Disappointing.

Family_with_children

10/10

Exceptional

21 Mar 2026

Wendi

Great location, staff and rooms.

2/10

Poor

19 Mar 2026

Joseph

Beware of this hotel! Especially for business travel.
They tried twice!!! To bring a chair that wld fit with desk so I cld work. One was too small. Next one was too high. Like a movie production director chair. Almost laughable if my back wasn’t still hurting.

Self

10/10

Exceptional

18 Mar 2026

Jacqueline

Clean room, friendly staff, nice location, very nice hotel,

Family

2/10

Poor

16 Mar 2026

andrea

The staff was so rude and 0 welcoming. They almost look at you like you are some creature from another world. Long faces and they just look straight up annoyed by the idea of having to interact with you. The hotel does not look like the pictures, is not too bad but rooms def look a lot cheaper in real life. The common areas are so nice but the rooms are a different story. But the staff was the main thing that will never have me stay there again, very rude and made me feel very uncomfortable.

Family

10/10

Exceptional

15 Mar 2026

claudio R

Right location for the trip

Family

2/10

Poor

14 Mar 2026

Ricardo

Air conditioning and amenities were very poor. Hotel overcharged for the stay. No water to drink in room. Room conditions old and poor. No coffee maker. Minibar empty. Overall terrible experience.

Friends_and_family Family

10/10

Exceptional

13 Mar 2026

Joanna

Amazing location and easily walkable to a whole plethora of activities and attractions. Central Park and 5th Avenue are within strides of leaving the front door.

For an exceptional experience, I recommend taking a Park View room so you wake up to Central Park.

Front of House team were nothing but exemplary answering any questions and check in / out easy. Luggage storage for also of assistance.
Well maintained and clean premises throughout and in own rooms / bathrooms
Highly recommend a stay.

8/10

Excellent

12 Mar 2026

Nidia Lizbeth

Great location! Beautiful and spacious rooms!!

Family

6/10

Pleasant

09 Mar 2026

Emily

Horribly rude front desk person, not just once but multiple times with her. I wish I knew her name. My secondary reservation somehow was under a man who was there the prior week? She was rude and of no help. The manager was wonderful and sorted it all out.

Family

6/10

Pleasant

09 Mar 2026

William

Elevator service was terrible

Partner

10/10

Exceptional

01 Mar 2026

Pedro

Overall an amazing experience. The room was really comfortable and the staff were helpful and polite

Friends

10/10

Exceptional

23 Feb 2026

Hannah

Prompt service. Amazing location. Nice, comfortable rooms. Second time staying. Highly recommend.

4/10

Poor

20 Feb 2026

Hank

Stayed a full week in a Panoramic King on the 38th floor for our honeymoon. The Central Park view was the only highlight.
I called ahead as an Expedia Gold VIP Access member to mention our honeymoon. Staff noted it and promised something special. At check-in, nothing. No acknowledgment, no warmth, nothing.
Only 2 of 7 elevators worked the entire trip. Long waits every time to reach the 38th floor.
Every basic amenity felt gated behind the room service hotline to create tipping situations. The room had an empty ice bucket but no ice machine on any floor. Call room service, wait 20 minutes, someone delivers ice and waits for a tip. Same thing when we needed plastic silverware. The lobby bar sent me to the front desk, who sent me to the rooftop restaurant, which was closed. Called room service again, and again someone arrived expecting a tip for handing me a fork.
My complimentary Gold status coffee was another issue. Asked for an iced latte, got a Dixie cup of hot espresso. When I clarified, the worker was rude and dismissive. I never went back.
Doorman never once opened the door for us in seven days.
Stunning location, but the service doesn’t come close to justifying the price. Would not return.

Partner

6/10

Pleasant

18 Feb 2026

George

Walls were thin, could hear every little noise from next door. Woke us early each morning. Asked for a different room, but none available, they just gave us earplugs
Also, elevators were extremely slow each morning. 10-15 minute wait to get one that wasn’t already full to capacity.

Partner

10/10

Exceptional

18 Feb 2026

ERNEST

Yes

Family

10/10

Exceptional

14 Feb 2026

Piers

V easy check in. Good sized clean room. Service was v efficient and friendly.

Friends_and_family Family

10/10

Exceptional

10 Feb 2026

Catherine

The room was spotless and the staff and great.

Friends_and_family Family

10/10

Exceptional

03 Feb 2026

Erika

Door men IKA was very helpful with our luggage. I also appreciate the late check out.

10/10

Exceptional

01 Feb 2026

Joshua

Everthing was excellent! Thank you for a wonderful stay!

Leisure Family

10/10

Exceptional

01 Feb 2026

WILLIAM

Great place, location and staff.

Friends_and_family Friends

2/10

Poor

31 Jan 2026

Chris

We requested a connecting room prior to arrival when we arrived they said they don’t have any for the type of rooms we booked.I was staying with my daughter which is why we wanted connecting rooms They said I could up grade the rooms for $300 dollars to have connecting rooms I asked to speak to the manager who was as much use a a chocolate fire guard.We ended up with two rooms on the same floor They promised they sort out for our second night but when we came back that evening we did indeed have a connecting room but it it connected to someone else’s room ! To top this off we had snow coming into our room via the corroded window as the roof above the window was leaking and in disrepair.The heater vents in the room were extremely noisy making them unusable for sleeping .
On a positive (obviously not) I did receive an email two days after we checked out to say they would try and get us connecting rooms what a joke. NEVER STAYING HERE AGAIN

Leisure Family

6/10

Pleasant

31 Jan 2026

Alberto

Room cleanliness, warm water, and shower/tub not functioning correctly.

Business