Name: Hyatt Place New York City / Times Square
Address: 350 West 39Th Street, New York, 10018, US

8/10

Excellent

28 Jul 2026

Yvette

Our stay was overall pleasant. Most of the staff were extremely friendly and welcoming, although there were a few who were not as helpful.

The hotel is in a very busy, crowded area, so it really depends on your preference. If you enjoy being in the heart of the action and close to Times Square, it’s a great place to stay.

The complimentary breakfast was decent. It wasn’t anything exceptional, but it was a nice added benefit.

Overall, the hospitality, cleanliness, and accommodations met our expectations. While there were a few minor flaws, we had a good experience and would consider staying here again, especially for the convenient location.

10/10

Exceptional

28 Jul 2026

Niaz

Great location steps away from Port Authority bus terminal. Breakfast was good and in- house bar/ restaurant had good dining options. The elevators could have been a tad faster.

6/10

Pleasant

28 Jul 2026

Jose

n/a

10/10

Exceptional

28 Jul 2026

Minerva Rodriguez

Everything was ok. Breakfast buffet was excellent.

8/10

Excellent

28 Jul 2026

Yuganti

The shower was leaking and there was a pipe burst in the bathroom. We informed the front office when we checked out of the room

8/10

Excellent

28 Jul 2026

Andrew

Really well located hotel, breakfast was okay but seating a little limited.
Reception staff were really helpful, but the rooms were a little on the small side for a large family.

6/10

Pleasant

27 Jul 2026

Tyra

Room was way to small but overall everything was good

10/10

Exceptional

27 Jul 2026

Saugata

Great experience

10/10

Exceptional

27 Jul 2026

Daniel

Friendly staffs and I’m a great area.

10/10

Exceptional

27 Jul 2026

Collins

My family and I had a great stay! The complimentary breakfast had lots of variety and my kids loved it. The staff were very friendly and helpful, making our visit even better. We really appreciated the service and would definitely stay again!

10/10

Exceptional

27 Jul 2026

Cheryl

Great location with buffet breakfast included.

6/10

Pleasant

27 Jul 2026

Sharon

The hotel room and staff were perfectly fine by themselves. The elevator on the first night was fine but the next morning when we were going to breakfast and check-out it was miserable. We waited for an elevator starting at 9am and finally called the waiting quits at 9:14 because we didn't even want breakfast at that point anymore. We waited another 8ish minutes when we came back at 9:45 to just leave to catch our train out. It seemed as though two of the four elevators weren't even working in the morning. We were on the 18th floor so stairs weren't as reasonable, especially with our bags. It created a headache and we had to buy food later.

10/10

Exceptional

27 Jul 2026

Wilfredo

Lugar muy céntrico,limpio,buen desayuno,persona atento,buena seguridad,es la segunda vez que ne eh quedado y de volver a NY,me quedaría nuevamente.

4/10

Poor

27 Jul 2026

Estefania

Property is extremely well located in Manhattan BUT it has a BIG issue with elevators. They will stop in each floor, no matter how many people are already in. It takes literally more than 15 minutes to go down (or up) due to very bad programming. Breakfast is just ok. Staff is extremely unpolite. One day they didnt leave any towels. I had to claim twice and then go down and ask for the towels myself to the staff because they were taking ages to come to my room.

10/10

Exceptional

27 Jul 2026

Maguette

Great location

4/10

Poor

26 Jul 2026

Jon

A room for 5 turned out to be closet. If you want space and comfort go elsewhere.

8/10

Excellent

26 Jul 2026

matt

Room 4/5 Tight space but, has all the necessary items to have a good stay. Walk in shower, small work space, coffee maker 50 inch tv. The I had was a king and pull out sofa. The air conditioner was good however, the A/C would make a thunderous noise when it turned on each time. Most importantly was clean.

Staff 5/5 The staff was awesome and make the experience there incredible. They are accommodating very friendly and professional.

Breakfast 2/5 My wife and son had breakfast which they didnt care for,eventhough it was free, can't really complain too much.

Hotel market 0/5 The hotel is in the middle of time square walk, and find a local store to get snacks and drinks from. A 1 liter bottle of water is 12 bucks and a soft drink is 7 dollars and a ready made small salad is 17 dollars before taxes avoid if you can.

Checkout was easy. The hotel places a 100 dollar hold on your card in case of damages etc. Which most hotels do. Be warned, The battle for the elevators in the morning are real, they even warn you with times for breakfast so. If you like peace get up early around 6 or 6:30 they have a gym as well to get your food or morning workout in. Overall 4/5 Great staff, solid amenities, and area was clean.

6/10

Pleasant

26 Jul 2026

Ольга

Great location! Breakfasts don't have a lot of choices, but they have what you need. Overall, it was clean.

6/10

Pleasant

26 Jul 2026

Antoinette

The hotel was not that clean. There was a lot of trash and debris within the property.

8/10

Excellent

26 Jul 2026

MELISSA

Good place

8/10

Excellent

25 Jul 2026

Andrew

Well located, room was a little on the small side and breakfast was busy but lines moved quickly.

4/10

Poor

25 Jul 2026

Marilyn

No

10/10

Exceptional

25 Jul 2026

Cheryl

Everything was nice, front desk exceptional, breakfast was good. Housekeeper was rude but it didn’t stop us from having a good time.

Friends_and_family Family

8/10

Excellent

25 Jul 2026

Ron

We had a room with a king bed, but didn’t realize how small the room would be. It was only draw back . Otherwise stay was nice, near a lot of sites and close enough to subway (ACE lines) and free breakfast was good

10/10

Exceptional

25 Jul 2026

Jamie Marie

Rooms where clean staff was friendly and location was close to everything

8/10

Excellent

25 Jul 2026

Claudia

One of the outdoor pools is under construction, which should be the main pool. Room is spacious with views. But the window is too dirty. Good brand for the shower gel, shampoo and conditioners.

10/10

Exceptional

24 Jul 2026

Han

We had a wonderful stay there. Highly recommend the free breakfast and luggage storage service! Really appreciate the friendly hospitality!

6/10

Pleasant

23 Jul 2026

Steven

Rooms are very small with no drawers what so ever for clothes etc. The very small closes that houses the iron and ironing board could only hold a few hangers. Elevators cannot handle the volume of guests at peak times. Wait times of 10-15 minutes to catch an elevator.

8/10

Excellent

22 Jul 2026

Marnice

Rooms were very small but it was a nice stay

Friends

2/10

Poor

22 Jul 2026

Peng

The room is super small and my room is right in front of the elevator like one meter away. I can hear the elevator door open and shut starting from 5 in the morning. Totally like a disaster.

Self

6/10

Pleasant

22 Jul 2026

rachel

The air conditioner wasn't working properly, maintenance tried to fix it but it didn't help.

10/10

Exceptional

21 Jul 2026

Nieomi

Clean and comfortable room but staff was most helpful from concierge to needing to rebook an additional day - they were on top of it all.

Family

10/10

Exceptional

21 Jul 2026

Dorothy

Room was clean. Check in/out was simple and easy.

Friends_and_family Family

8/10

Excellent

21 Jul 2026

Olesea

The breakfast was a big bonus. The rooms are very small for 3 persons.

Friends

10/10

Exceptional

21 Jul 2026

Crystal

I really love that it was in the center of everything you could get to

Family

8/10

Excellent

20 Jul 2026

Ryan

Check-in was a bit difficult. Front desk person couldn’t find our reservation in her system but said she could see it in Expedia. Not sure what happened there but she got us a room after getting some help. Hotel was in a great location and although rooms were small, they were comfortable and met our needs for good sleep and a shower. Had the continental breakfast 2 of our 4 mornings and it was okay but extremely busy. Hard to find anywhere to sit at times. Overall good stay and would stay again due to clean rooms and great location.

Family

8/10

Excellent

20 Jul 2026

Mohammed

everything was great but it was ridiculous how they charged me around $6 for a small water bottle was beside the coffee machine and used for one coffee cup in the room

Family_with_children

10/10

Exceptional

20 Jul 2026

larry

Place was nice and clean. Staff was friendly and helpful.

Self

8/10

Excellent

20 Jul 2026

Christina

I stayed at this hotel with my son for 3 nights. The room itself was decent. The elevators were terrible. We waited and waited for the elevator and it would skip our floor multiple times. They really need to make their elevators more efficient.

Family_with_children

6/10

Pleasant

19 Jul 2026

Semron

Don’t have the breakfast! There is an ant infestation in the breakfast area. Room was okay, however, the outlet below the TV was not working. The carpet had stains on it and wasn’t clean.

10/10

Exceptional

19 Jul 2026

Ailyn

We had a wonderful stay at the Hyatt Times Square and would definitely stay here again! The location was perfect and within walking distance of all the places we wanted to visit, which made exploring the city so easy.

The staff was lovely, friendly, and welcoming throughout our stay, and our room was clean, comfortable, and well-maintained. Everything about our experience was enjoyable, and we truly appreciated the excellent service and convenient location.

We highly recommend this hotel to anyone visiting New York City and look forward to staying here again in the future!

Friends

8/10

Excellent

18 Jul 2026

Yun

Overall good stay

Business

10/10

Exceptional

18 Jul 2026

Roberto

Muy atento y servicial el personal del hotel , el desayuno no me encanto pero resuelve si vas con poco presupuesto, por lo demas muy limpio y acogedor el hotel si vas solo a dormir.

Family_with_children

10/10

Exceptional

18 Jul 2026

Alpha

Great accommodation

Family

8/10

Excellent

18 Jul 2026

Yanicsi

Need more clean

Family_with_children

10/10

Exceptional

17 Jul 2026

Robert James

Clean rooms, friendly staff and excellent beakfast.

Partner

10/10

Exceptional

17 Jul 2026

Baburaj

My room was small but extremely clean and equipped with all the essentials — perfect for a comfortable one‑night stay. Check‑in was quick and smooth, thanks to the friendly staff who made the process completely hassle‑free.

Breakfast was a highlight, with a great variety of options like multiple milk choices (oat, 1%, skim, etc.) for coffee.

Another big plus: the hotel is within walking distance of Times Square, around 10-12 minutes walk, making it incredibly convenient if you want to explore the area without needing transportation.

Overall, a clean, cozy, and well‑located stay.

Family_with_children

10/10

Exceptional

17 Jul 2026

GERRY

Staff members were very kind and helpful and attentive to our need such as providing us extra blankets and pillows, place was clean, and their breakfast was excellent.

Friends

8/10

Excellent

16 Jul 2026

Yolonda R.

Great location for both times square/broadway and Midtown.

Family_with_children

8/10

Excellent

16 Jul 2026

Erika

Clean, rooms are extremely small, but worked for what we needed

Friends

10/10

Exceptional

15 Jul 2026

Terry

Great location and staff. Continental breakfast was good enough to get you through a rough night.

Friends

6/10

Pleasant

15 Jul 2026

Syed Tanveer

Excellent

Partner

8/10

Excellent

15 Jul 2026

Weibo

It is an overall pretty good place to stay for a family. Its location is pretty close to attractions, metro stations, and good restaurants. The room is small but enough. It is quiet. It also includes breakfast.

The main issue is that you have to wait for a decent amount of time to go up and down using one of its four elevators, probably because the elevator space inside is pretty limited. Beyond that, my floor had a drinking water and ice machine, which is convenient, but was often running out of water or ices.

But regardless, I liked my stay!

Family_with_children

6/10

Pleasant

15 Jul 2026

Elizabeth

Close to theatres. Times Square is not a nice place to stay in terms of walking around. Busy, commercial, stinky, gritty. Hotel is very small and very busy. Expect lines at breakfast and long elevator waits. Staff were responsive to requests for extra linens and problems with our shower. ***Hot water is set waaaay too hot and a child could injure themselves.***

Friends_and_family Family

6/10

Pleasant

15 Jul 2026

Stan

Breakfast was rather chaotic…… lines of people everywhere and quite cramped

Partner

10/10

Exceptional

15 Jul 2026

LoRodrick

The staff at the Hyatt were very pleasant, friendly and very helpful. The hotel was very clean! We are from Texas celebrating out daughter's 15th birthday and they made our stay one to remember!

Family_with_children

8/10

Excellent

14 Jul 2026

Josephine

n/a

Family_with_children

6/10

Pleasant

14 Jul 2026

Ziyad

A typical NYC hotel, over priced with small rooms that look much bigger in the pictures. The breakfast was okay, the elevators were a nuicance with long waits. The best thing about the place was the front desk staff who were very courteous and super helpful.

Family_with_children

6/10

Pleasant

14 Jul 2026

Caroline

Nous avons effectué un séjour de 3 nuits. L’hôtel est très bien situé. Belle chambre très fonctionnelles. Les déjeuners sont excellents et beaucoup de place pour s’assoir au déjeuner.

Malheureusement le service au chambre est inexistant. Nous avons contacté à plusieurs reprises le service aux chambre car la chambre n’avait pas été faite donc plus de serviette, savon et papier de toilette mais aucun suivi. L’air climatisé est très bruyante et chambre pas très insonorisée.

Friends

4/10

Poor

14 Jul 2026

ASHLEY

Room was tiny, housekeeping took all day. It was after 4pm and we were still waiting for fresh clothes and towels. Elevator traffic was worse than hailing a cab.

Partner

10/10

Exceptional

14 Jul 2026

MEGHANN

Hotel was great, very clean! The bathroom was spotless, the room was super clean. It was probably the smallest hotel room I have ever stayed in. With two adults one child (13) it was a little tight.

10/10

Exceptional

14 Jul 2026

Jennifer

The room was clean and housekeeping refreshed the room everyday. Breakfast was busy but there was always plenty of food. Loved the option to be able to drop bags before checkin.

Friends_and_family Family

6/10

Pleasant

14 Jul 2026

Mary Kim

Rooms are so small. House keeping had all their supplies stored outside our door for all 3 days of our trip.

Family_with_children

10/10

Exceptional

14 Jul 2026

Feldman

Good gym
And breakfast plus convenient location

10/10

Exceptional

14 Jul 2026

Sandy

Location was excellent as we were focused on midtown activities.
Room was clean and spacious, no complaints there.
Breakfast was as expected, ample and good enough.
Avoid the public washrooms in the lobby.
Elevators a bit slow but again expected in NYC.

Family_with_children

8/10

Excellent

13 Jul 2026

Orlando

Great hotel if it’s busy be prepared to wait on elevators. Always get up first thing in the morning for the breakfast.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

anthony

no complaints

Family_with_children

4/10

Poor

13 Jul 2026

Noah

False advertising. The “restaurant” looks like a prison cafeteria, there were dozens upon dozens of people packed into every square inch of the lobby at all times… questionable whether they were even staying at the hotel. The $200 extra dollars we paid for a “city view” gave us a view directly at a brick building that you can view other people’s hotel rooms, but don’t worry… they can see right into yours too! Can’t forget the 2 elevators for the 26 floors that take you on a scenic route to every single floor everytime you’d want to leave the hotel! The ONLY perk of the hotel was the location to everything around… but I’m not sure we can call that a perk considering W 39th St is full of much nicer, cheaper, and cleaner hotels. My sisters and I branded this as the “Hyatt Palace” because it advertised everything you could want, but gives you a harsh reality in the 70 degree hotel room (which is prohibited from being set lower….. on the 26th floor…. in midtown manhattan… in the midst of July. If you’ve made it this far and are still thinking about the Hyatt Palace, I wish you the best of luck.

Family

8/10

Excellent

13 Jul 2026

Lance

Great location near Times Square. Clean room. Functional furniture. Modern bathroom and shower. Helpful staff. Busy hotel.

Friends_and_family Family

6/10

Pleasant

13 Jul 2026

Vincent

Valet was advertised
But we were told upon arrival that we had to bring the car to their preferred parking which as 3 blocks away and then had to wait more than a half an hour for them to take my car.

Smallest room I’ve ever seen and no blankets for the sofa bed when I had booked for a third person in the room

Family_with_children

10/10

Exceptional

13 Jul 2026

Kyndra

Very clean hotel.
The breakfast was wonderful. The staff kept the breakfast items full which was impressive considering it was extremely busy.

Friends

8/10

Excellent

12 Jul 2026

Gabriel

We enjoyed the stay.

Family

10/10

Exceptional

12 Jul 2026

Anm

Awesome

Business Family_with_children

2/10

Poor

11 Jul 2026

Annahita

In addition to the $100 deposit, the hotel mistakenly charged my credit card approximately $180 per day. They confirmed that the charges were made in error and said the money would be refunded within 5–7 business days.

Family_with_children

6/10

Pleasant

11 Jul 2026

Mujtaba

Location was the deal. The complimentary breakfast was great so as the serving staff. On the other hand, the room was full of dust caused breathing issues. The bathroom separation from the room was abysmal, it was a ranch door not providing enough privacy especially when traveling with teenage kids. The bedsheet was extremely dirty even it was not changed the day after they cleaned the premises. Above all my laptop almost got hacked by some other guests or someone in next building.

Family_with_children

10/10

Exceptional

11 Jul 2026

Irene

The common areas as well as the room were clean the service of the staff excellent would recommend and stay again

Family

8/10

Excellent

11 Jul 2026

GILBERTO

Good

10/10

Exceptional

10 Jul 2026

Kathryn

Breakfast was great!

Family_with_children

10/10

Exceptional

10 Jul 2026

Jennifer

The staff forgot to close the door after cleaning . The door was open when I got there .. it’s not closed and not safe .

Family_with_children

6/10

Pleasant

09 Jul 2026

Wilmer

Convenient location if you want to visit time square but rooms are real small.

Family_with_children

8/10

Excellent

08 Jul 2026

Nan

Breakfast is really good! There are a lot of different kinds of foods.

Family_with_children

2/10

Poor

08 Jul 2026

Marrlon

The first night we were there, there was no AC, maintained guy said he fixed it and didn’t. Our last day, the elevator stopped working and had to carry all of our stuff 9 floors down. Front desk were no help at all, nor were they friendly

Family_with_children

4/10

Poor

08 Jul 2026

Ileana

The sheets in the sofa bed smelled like urine, I asked the to change them and they didn't. We couldn't use it.

Family_with_children

10/10

Exceptional

07 Jul 2026

Sam

I do 15 minutes from Times Square. There is a it is a very busy place down there elevators are a line up sometimes and I take you a while and also the will get busy at the breakfast in the morning but it's good food it's worth the wait other than that everything's good

Family_with_children

10/10

Exceptional

07 Jul 2026

Michelle

Staff was exceptionally helpful will all my questions, was always willing to assist.

2/10

Poor

07 Jul 2026

Sakheer

I would strongly advise everyone to avoid booking this hotel. My family and I traveled all the way from India to New York City. We had a fully confirmed reservation number booked well in advance through Expedia.
When we arrived at the hotel after a long international flight, the front desk turned us away and informed us that they had cancelled our booking. They did this without our consent, without ever notifying us via email or phone, and with absolutely zero prior warning.
Instead of trying to help a stranded family, the staff was incredibly unfriendly, rude, and completely helpless. They simply washed their hands of the situation and told us to \"talk to Expedia.\" They showed absolutely no empathy or basic customer service. After landing in a new country, my family and I were left out on the street in Times Square, suffering and scrambling at the very last minute to find an alternative place to stay.
This hotel is unprofessional, untrustworthy, and their staff is completely indifferent to their guests. Save yourself the stress and find a hotel that actually respects its customers and honors its reservations. Do not book here!

Family

8/10

Excellent

06 Jul 2026

Vimlesh

Breakfast was good

Family_with_children

6/10

Pleasant

06 Jul 2026

Olvin Rafael Adorno

Good breakfast bad part elevators was the crazy part 4 elevators some times 2 or 3 working was a real hazard to get to the floors

Family_with_children

6/10

Pleasant

06 Jul 2026

Chidananda

Room very small

8/10

Excellent

06 Jul 2026

imane

It’s the best hotel in the time square area

Family_with_children

10/10

Exceptional

06 Jul 2026

Shari

This is a great location and perfectly clean and nice hotel in the heart of Manhattan and Times Square. The staff was so helpful - especially the bellman who helped with storing our luggage on the last day. And the free breakfast is wonderful and fully loaded. It was all worth the price!!

10/10

Exceptional

05 Jul 2026

Grazia

Breakfast was excellent and staff really friendly.
Elevator times going down during breakfast were crazy long.

8/10

Excellent

05 Jul 2026

Alanna

We were in town doing the World Cup and the hotel was packed but well maintained

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

beth

Excellent. Checked me in on time and met me extend an hour on check out. Very pleasant. Breakfast was great.

Self

10/10

Exceptional

04 Jul 2026

Alondra

Perfect

6/10

Pleasant

04 Jul 2026

Kelly

Staff were very friendly and helpful. Elevators were small, slow, and completely packed. Just a lot of people in a small space.

Family_with_children

6/10

Pleasant

03 Jul 2026

Diane

Room are very small. Couldn't walk in the room while twin sleeper was open.
No soap in the bathroom, bathroom barn style door was awful, it didn't close properly or all the way. Couldn't get a fan for the room as it was really warm in there.
Front desk staff was kind and helpful.
Forgot my toothbrush and the staff gave me one. (New)
Breakfast buffet was really good. staff kept it stocked up and clean.

Family_with_children

2/10

Poor

03 Jul 2026

MITASHI

Don’t go by the pictures, I had really bad experience the rooms were very small

Self

10/10

Exceptional

03 Jul 2026

Betzaida Rios

Excellent and friendly staff, clean hotel great overall experience.

Self

8/10

Excellent

03 Jul 2026

Linda

The rooms are small but in a great location. Breakfast was complete with lots of choices. My only real complaint is that there are only four elevators for 24 floors with 20 rooms on each floor. So there’s a lot of waiting.

Family