La Quinta Inn and Suites Times Square South

United States , New York Area - NY
New York City, 333 West 38Th Street
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100 reviews shown

4/10

Poor

13 Mar 2026

Julia

The wifi didn't work very well at all, no cell service within the property, no smart TVs and the cable TV only worked intermittently. We were also able to hear everything going on in the room next to ours. The gentleman that checked us in was super lovely but every other staff member we spoke to seemed bothered any time we had a question. The location was decent but we for sure wouldn't recommend this hotel to anyone.

Partner

10/10

Exceptional

24 Feb 2026

Tiffany

Great!

10/10

Exceptional

17 Feb 2026

IKJAE

Clean room, friendly staff, great location, reasonable cost, nice breakfast....
Excellent! I enjoyed my stay at La Quinta at Time Square South.

10/10

Exceptional

15 Feb 2026

adriana

Clean room and very friendly staff

Leisure Family

10/10

Exceptional

08 Feb 2026

Deanna

Quiet room, friendly staff, nice complimentary breakfast

Partner

4/10

Poor

08 Feb 2026

Hieu

Too small

Friends_and_family Family

8/10

Excellent

06 Feb 2026

Jennifer

Everything was great except for 2 things... The lobby was below zero and the breakfast isn't worth the price (free). I get that it was cold outside, but the fact that there wasn't an ounce of heat for those waiting on roses, etc. was unacceptable.that there wasn't a

2/10

Poor

04 Feb 2026

Elizabeth

Absolutely awful pulsing grinding noise that sounded like a lawnmower starting coming through the bathroom vents for both nights of our stay. The second night the room also had no heat. Neighbourhood full of mountains of trash and sketchy, drug addled people stumbling around the sidewalks. Not safe for a woman alone.

Offered a much smaller (cheaper) room to move to that would not fit all of our things, our show dogs things, and our dog. Space heater was the only solution offered otherwise. Desk clerks also seem to think that emailing them your credit card number to pay for a reservation is a safe and secure method of taking payment.

Back and forth with them and Expedia and neither will accept responsibility or give a refund despite finger pointing at each other. Hotel thinks $100 fee refund is sufficient and told us to go thru Expedia for further refunds, then denied the refund request despite them saying they had nothing to do with the room refund. Make it make sense.

Don't book here. The management is incredibly dismissive and they will not properly compensate you for a nightmare like we had. Expedia is also zero help. $45 in One Key cash for this godawful experience is not acceptable.

Leisure Pet

10/10

Exceptional

04 Feb 2026

Judd

Rooms were nice. Desk agent was very helpful and kind. I felt bad that the lobby was cold from probably the doors open and closing so much from the freezing weather outside. He must have been cold!

Business Self

10/10

Exceptional

02 Feb 2026

Sergey

Nice, clean room, great location. Fast and easy check in and out.

4/10

Poor

01 Feb 2026

Andrea

I've used Ls Quinta often before. Staff are always polite and accommodations pretty good. Nice breakfast. However the Manhatten site is the first that I've ever encountered thst pumps what smells like Glade air freshener throughout the hotel. My daughter like many other people has a terrible reaction to synthetic fragrrances and developed an instant migraine to the fragrance. We will never stay at that site again. As a matter of fact. If this is where La Quinta is headed, we will no longer use this chain!

Leisure Family

6/10

Pleasant

01 Feb 2026

Latanya

Room was ok. Had some minor wall/paint damage. I took pictures and informed the person at the desk.

Staff at the front desk was not friendly when I arrived. Didn't greet me and the person at the desk when I checked out didn't ask how was my stay or anything

10/10

Exceptional

24 Jan 2026

juan

very good service

Partner

6/10

Pleasant

22 Jan 2026

jason

Staff was nice. The specific room 503 had some issues. TV didn’t work properly. Shower dial to turn on and adjust temp of water wasn’t installed correctly, so it’s hard to figure out how to get it to do what you want. Biggest issue with this room is that there’s some sort of mechanical device above the bathroom ceiling that makes a terrible racket about every 30 minutes - day and night.

When I asked to switch rooms, they did accommodate me the next day. When I reported the noise, they indicated they knew about it, but thought it was already fixed.

10/10

Exceptional

20 Jan 2026

Jonathan

Service was nice we arrived on a redeye flight and were able to leave our luggage at the hotel until check in.

10/10

Exceptional

15 Jan 2026

Matthew

Comfortable room, good location, clean, helpful staff

Leisure Self

6/10

Pleasant

08 Jan 2026

David

Small room, VERY! crowded breakfast room, fees added after stay that were not mentioned in advance (Hotels.com claimed that their price was all we would pay). Staff was helpful.

Partner

8/10

Excellent

06 Jan 2026

steve

Staff friendly
Room clean

8/10

Excellent

04 Jan 2026

Christina

Breakfast area is quite small and hard to maneuver around others. Location is great. Close to Times Square but still off enough to have many dining options!!!

Leisure Family

6/10

Pleasant

21 Dec 2025

James

Giving a gym pass to a local gym was great. Breakfast had great donuts, fruit and waffles. A healthy meat selection would have been great.

10/10

Exceptional

20 Dec 2025

Genevieve

I was very pleased with my stay here. Easy check-in, clean room, conveniently located to shops and dining. The breakfast had a nice variety and the service was excellent. The best part was the parking garage across the street. I was nervous driving into the city since I have never done that before. It was so easy!

Leisure

10/10

Exceptional

16 Dec 2025

Sharon

Great hotel room and front desk staff.

Business

10/10

Exceptional

15 Dec 2025

Allyson

This hotel was the perfect location.

Leisure Family

10/10

Exceptional

10 Dec 2025

Abigail

Clean room and friendly staff

Leisure Family_with_children

10/10

Exceptional

03 Dec 2025

Richard

The staff was very friendly and the room was clean and modern. I have stayed here many times and always have a good experience. The fresh baked cookies are delicious.

8/10

Excellent

29 Nov 2025

Philip

Nice hotel located convenient to many Midtown attractions. Very walkable area. Located on a \"quieter\" street so very little outside noise (we were on the 4th floor). Hotel was a rather \"skinny\" building but they used their space well. Room was in great shape and larger than we were predicting for a 2 bed unit. Breakfast area was very small with limited seating for the number of people trying to use it (we opted to take food and eat in the lobby). Hotel staff were very friendly and helpful. Good security for the building. Would definitely recommend and consider staying their again.

Friends_and_family Family

10/10

Exceptional

14 Nov 2025

MOSTAFA

Great staff. Everything is perfect.

Partner

10/10

Exceptional

13 Nov 2025

Ricardo

Clean

10/10

Exceptional

26 Oct 2025

Anita

Yes

Business_and_leisure Partner

10/10

Exceptional

16 Oct 2025

Dyanna Indira

Excellent service and kind staff members!

Leisure Family

10/10

Exceptional

11 Oct 2025

Shari

Clean, wonderful staff, secure. Great location, easily walkable from Penn Station. Highly recommend heading East the 9th street for dining options rather than the mess of Times Square.

Business Self

10/10

Exceptional

08 Oct 2025

Brandon Lee

TSA was fast. Getting better, LGA.

Business Self

10/10

Exceptional

03 Oct 2025

Amaya

Gabriel at the front desk was fantastic! Loved the location and the hotel is VERY clean and well maintained. The afternoon cookies were a nice surprise!

10/10

Exceptional

02 Oct 2025

Christine

I enjoyed the cookies at the front desk. Although the breakfast area was small and tight, the amount of breakfast food was pleasantly surprised. The hotel was near the cruise terminal and walkable saving us time during NYC traffic. The hotel is near a lot of eateries.

Leisure Partner

10/10

Exceptional

11 Sep 2025

Stephen

Perfect everything.

Our room was more modern, cleaner and more comfortable than we expected. The midtown location was perfect for exploring all of the city. Staff was very professional and friendly. We loved every minute. We would definitely stay here again.

Friends_and_family Friends

8/10

Excellent

02 Sep 2025

NAWEL

The view was good, but you can hear everything through the wall. Even if someone opens a door, it feels like it's going to open your room's door. The customer service would be better if there is more than one person

10/10

Exceptional

31 Aug 2025

Sonia

Nice, clean, frienfly staff. Great location.

Leisure Self

10/10

Exceptional

30 Aug 2025

Elizabeth

The building and rooms had all clearly been recently renovated, everything was very clean and updated.

Business

10/10

Exceptional

25 Aug 2025

Maika

I loved it

Leisure Partner

6/10

Pleasant

11 Aug 2025

Sara

Bed no comfort and room smell

10/10

Exceptional

06 Aug 2025

Carissa

I loved it! Would come back and stay here. Walkable and close to everything with good food options everywhere. The parking across the street was easy and discounted when staying at the hotel. They held my luggage before check in and after check out. The staff was so nice, place was clean. Had 0 issues. Definitely worth it and the price is good for the area.

Leisure Family

8/10

Excellent

28 Jul 2025

Malatrice

Clean. Good location to where I needed to be.

Business Self

8/10

Excellent

23 Jul 2025

Amber

A GREAT stay. Clean and quiet and locked down front doors that require key access. Soft bed and plenty of linens. Friendly and supportive staff. Don’t be put off by the neighborhood. Would stay here again!

Leisure Family

10/10

Exceptional

21 Jul 2025

Stephanie

Loved the location! Right across from a parking garage, within walking distance to Rockefeller and Times Square, lots of dining and shopping options nearby!

The hotel itself was perfect for a NY stay. Bed was comfy, bathroom was nice, room was super clean. The free breakfast was perfect for just a quick bite. Staff was very friendly and helpful.

My daughter and I felt safe in the area but it was a little disheartening with the amount of homeless/displaced citizens in the area. They didn't bother us at all, was just sad to see just about everywhere. No concerns for our safety though especially since the door requires a key for you to enter the building.

Overall, would consider staying here again!

Leisure Family

4/10

Poor

20 Jul 2025

Navid

During my stay, I was charged an extra fee for each night in addition to the damage deposit, which I’m still following up on. At check-in, the receptionist clearly told me that since I booked through the Expedia app, I didn’t need to pay anything further. However, after checking out, I saw that I had been charged regardless.

The breakfast was repetitive and inedible. The eggs were dry, tasteless, and had the texture of cake. I couldn’t eat the hotel breakfast even once during my stay.

The TV in the room was outdated and not a smart TV . I couldn’t even watch YouTube or use screen mirroring. The room itself was also quite small.

However, overall, the room and hotel was clean.

Leisure Family

10/10

Exceptional

19 Jul 2025

Eliane

Good hotel! But if possible, more food options can be available for breakfast.

Leisure Self

10/10

Exceptional

17 Jul 2025

Robert

Good and nice staff. Helpful and courteous.

Business Self

10/10

Exceptional

12 Jul 2025

Kateri

I really like the room that we stayed in with the giant window!

Leisure Family

10/10

Exceptional

12 Jul 2025

Michael

First time in NY

The hotel was perfect. Clean, great value and relatively close to attractions. Breakfast was good. Front desk very helpful, especially at check in. Only bad part was parking garage across the street. Way over priced even with hotel validation.

Friends_and_family Family

10/10

Exceptional

10 Jul 2025

Jennifer

Quiet and helpful staff

Leisure Partner

10/10

Exceptional

06 Jul 2025

Gary

Could not fault anything about this property.
Great room and staff. Nice daily breakfast.
Fast elevators!!
Would definitely stay again and recommend to my Australian colleagues.

Leisure Self

6/10

Pleasant

05 Jul 2025

asma

Good location
Very small area for breakfast
Only 4 small room in each floor

I think overpriced comparable to other 3 stars hotel

Business_and_leisure Family

8/10

Excellent

02 Jul 2025

Susie

The room and lobby was exceptionally clean as well as the breakfast area. Warm cookies in the lobby very nice touch. Most of the staff was extremely friendly and helpful with the exception of a very rude employee who went out of her way to be unfriendly for no reason whatsoever. Or else I would have given the property and staff a full five stars.

Business Partner

8/10

Excellent

02 Jul 2025

Susie

Extremely clean lobby and room. Mostly very friendly staff with the exception of one woman who went out of her way to be extremely rude for no reason. Otherwise would have given this a full five stars, but took away a whole star because of unnecessary over unfriendliness to a very polite customer. Poor representative for the brand.

Business Partner

6/10

Pleasant

22 Jun 2025

Ronald

This was a decent value for a last minute reservation. We wanted to be near the Javits Center, and not spend a lot of money. This accomplished that. The hotel was near Times Square, and the Hell's Kitchen area around it was pretty dirty. The hot water in the shower also wasn't too hot one day, leading a tolerable but not warm shower.

The breakfast was decent. The staff was fairly friendly and helpful. The room was tiny with no desk, but we had the penthouse, which was kind of cool. The day pass to Mid City Gym, an 8 minute walk away, was nice. That gym was pretty solid.

We probably wouldn't go back to this hotel unless looking for another budget stay.

Business Partner

10/10

Exceptional

16 Jun 2025

Katherine

We had 3 rooms for multiple generations of family, and we all walked away feeling like this was a good choice for us. We were there for 4 nights.

Things we noted:
- It was on a quiet street but the action was just at the end of the block, which was nice
- elevators were nice and generally speedy (reviews of many other NYC hotels complained extensively about slow elevators)
- transit was close but not super close. Expect about a 8-10 min walk anytime you need to jump on the subway.
- staff was nice, warm cookies were delicious, always coffee and ice in the lobby
- breakfast was fine but nothing to gush over. Bagels, muffins, coffee, juice, yogurt plus 2 hot items rotated by the day (egg type, meat type)
- rooms were clean & quiet, beds were comfy. Rooms are pretty tiny but wasn’t surprised for NYC. hopefully you like your roommate!

Overall, all 5 travelers give this a thumbs up!

Leisure Family

8/10

Excellent

15 Jun 2025

Joel T

Rooms clean, shower stall door doesn’t shut all the way so floor gets wet, noisy little refrigerator. No eggs at breakfast ,0ff site gym. Staff very friendly.

Friends_and_family Family

10/10

Exceptional

30 May 2025

SANTIAGO MUZONES

Safe,quiet ,walkable to theaters and restaurants. Mostly friendly staff except for one female who was rude when i got my free cookies at the lobby, stated they are all the same and was not even choosing the wrapper was stuck together, i was trying to get a few.

Leisure

10/10

Exceptional

23 May 2025

Laura

Great place to stay

Room was small but very nice. Housekeeping was fantastic, breakfast was good, front desk staff were very helpful. Within walking distance to lots of sights. Would definitely recommend.

Partner

10/10

Exceptional

08 May 2025

Ljubomir

Friendly and accommodating staff. Hotel room and reception area is kept fresh and clean.

8/10

Excellent

05 May 2025

Tiffany

I would stay here again

10/10

Exceptional

05 May 2025

Brenda

The rooms are small but clean and modern. The staff are friendly and the included breakfast, cookies in the evening and beverage station are a huge bonus. This property is also conveniently located and has a great price for its value. This was my second time staying here and I definitely would again.

Leisure Family

10/10

Exceptional

29 Apr 2025

marian

N/A

10/10

Exceptional

11 Apr 2025

Minnie

New York for the first time.

First time traveling to NY and wanted a hotel near Times Square, Broadway Plays and lots of food spots with reasonable rates. The hotel also included free breakfast each morning. I would definitely stay here again.

Friends_and_family Family

10/10

Exceptional

04 Apr 2025

Kelley

We enjoyed our stay!

10/10

Exceptional

02 Apr 2025

Michael D

Will absolutely stay again

This hotel was clean, comfortable, quiet and very convenient. Room was supplied with plenty of clean towels in great condition. The shower had plenty of hot water even on the 22 floor and a wonderful large diameter shower head.

Business

6/10

Pleasant

01 Apr 2025

Jacqelyn

NYC was great. The room however was kinda small for the price. It was located by lots of attractions

Friends_and_family Family

8/10

Excellent

24 Mar 2025

Tyrone

The property had no parking except across the street wich had to pay 65 for 24 hr

10/10

Exceptional

23 Mar 2025

Jose

Excellent staff. Cookies and coffee around the clock were great.

Leisure Partner

8/10

Excellent

20 Mar 2025

Pedro

Good hotel. Small room but afordable for 1 person travel only.

Business Self

8/10

Excellent

18 Mar 2025

Shivam

Good

10/10

Exceptional

17 Mar 2025

Dora

I highly recommend this hotel. The hotel is close to square times, 5th avenue, empire state and other attractions. The rooms are clean, quiet area. 25 minutes from Laguardia airport. Small breakfast room, but you can eat in your room.

Leisure Family

10/10

Exceptional

15 Mar 2025

abdelmuniem

Good place and easy to walk everywhere

10/10

Exceptional

15 Mar 2025

Jovon

Check in was prompt and courteous
Room was clean

8/10

Excellent

13 Mar 2025

Ashwini

Breakfast could be better

Leisure Family_with_children

6/10

Pleasant

12 Mar 2025

Aleksandra

This is an average 3-star hotel, certainly not 'fabulous' as Expedia suggests. If you're sensitive to smells or mold, I wouldn’t recommend it. The lobby had a sewage/moldy odor masked by excessive air fresheners, and our room had a moldy smell coming from the sink. On the plus side, the staff was nice, the breakfast was good, and the room was overall clean.

Leisure Partner

10/10

Exceptional

08 Mar 2025

Yvonne

It was very nice and clean.

10/10

Exceptional

03 Mar 2025

Jocelyn

La Quinta was such a wonderful hotel! The room we were in looked like it was remodeled. The facility was clean and the staff were really nice and friendly! What sold me on this hotel was how close it was to Times Square. It was only an 8 min walk. Such a great spot and will be definitely coming back again when I travel to NYC again!

Leisure Partner

8/10

Excellent

28 Feb 2025

Verified traveler

Excelente opcao!

Amamos o hotel. Quarto super confortavel, sem carpete, parece tudo novo.
Cafe da manha completo e bem gostoso, porem o espaco para isso esta muito pequeno - muitas pessoas acabam pegando a comida e indo para o quarto porque nao tem lugar suficiente.
Localizacao boa, perto de tudo

Friends_and_family Family

10/10

Exceptional

26 Feb 2025

Estef

Clean, comfortable, great service

10/10

Exceptional

19 Feb 2025

Chardonnay

Beautiful room and friendly staff. Wish there were microwaves in the rooms but they do have one downstairs for everyone to use

Business

10/10

Exceptional

16 Feb 2025

Nancy

A Hidden Gem

Fabulous! The best NYC hotel stay I have had in years. Staff is amazing - welcoming & helpful. Very comfortable room & quiet (no street noise, no hotel noise), and so clean. Bathroom shower was phenomenal, plus fresh towels daily. Discount given at garage across the street for hotel guests, and here too they were very accommodating. Many restaurants within an easy walk. This is a hidden gem. Do not hesitate to book.

Self

10/10

Exceptional

07 Feb 2025

Verified traveler

Everything was perfect. I just hoped there was a full length mirror, but other than that i have nothing to complain about. Although with or without the full length mirror, will definitely choose this place whenever.

Friends_and_family Friends

8/10

Excellent

07 Feb 2025

Allison

Our stay was good and as to be expected at a cheaper priced hotel in Times Square. The room was not very clean. Could use a new set of pillows...Parking garage very conveniently located across the street-valet parking $55 a day (with stamp from hotel). Elevators worked great. Breakfast was simple and INCLUDED- which is always great, cute waffle bar, eggs, yogurt, cereal, Danish, toast etc. I would stay again.

Leisure Family

10/10

Exceptional

25 Jan 2025

Shannon

Extremely kind front desk. Loved the free hot cocoa, coffee, & tea in the lobby! Felt safe. Quiet. Great view.

Leisure Partner

8/10

Excellent

22 Jan 2025

John

Good hotel, well placed for exploring NY. Bonus that breakfast included. Only possible issue is that breakfast area is very small so if you want to sit and eat breakfast, you need to time it right. We just took it back to our room which was fine. Would use again

Leisure Partner

10/10

Exceptional

20 Jan 2025

PREYDY DANIEL

Mejorar el desayuno, todo los días era lo mismo

10/10

Exceptional

18 Jan 2025

Shakhia

Was on a couples trip every thing was great the staff was very friendly . Only thing is the rooms are very small. But the hotel is great

Leisure Partner

10/10

Exceptional

15 Jan 2025

Jose

Stayed many times and have never been disappointed

Business Self

4/10

Poor

06 Jan 2025

Akhilesh

Front Desk was not flexible at all with the check out timings. Wish they had allowed us aleast 10- 15 min additional buffer beyond the cut off threshold timings.

Business_and_leisure

10/10

Exceptional

02 Jan 2025

Gianna

Amazing experience. Me and my partner went for a couples trip and it was great!

10/10

Exceptional

27 Dec 2024

Abby

Leisure Partner

10/10

Exceptional

26 Dec 2024

Lauren

—-

10/10

Exceptional

26 Dec 2024

Stefan

Excellent staff. Sufficient breakfast. And really appreciated the fast elevators (have stayed at two other hotels in NYC and wasting time waiting became an issue)

8/10

Excellent

23 Dec 2024

Francesco

Small but adequate rooms.

Business_and_leisure Family

10/10

Exceptional

22 Dec 2024

Roxana

Clean ! Safe ! Excellent location! Friendly staff ! Good breakfast and excellent coffee in the lobby ! Highly recommend !

Leisure Partner