Dream Downtown, By Hyatt

United States , New York Area - NY
NEW YORK, 355 W 16th St
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100 reviews shown

2/10

Poor

11 Mar 2026

Yulin

Too noisy during the night.

2/10

Poor

08 Mar 2026

trisha

Absolutely horrible.

Partner

2/10

Poor

07 Mar 2026

haim

I’ve stayed in New York City at least 150 times this was the worst experience I’ve ever had and I would recommend to anyone thinking about booking a room in this hotel to look elsewhere. The staff lady was very rude. The room was dirty and had cockroaches in it the water take 5 minutes to become warm enough to take a shower. And the noise was unbearable from the outside especially Friday night. They have a club right next to it and until four in the morning the whole room was moving. I would never ever ever stay there again ever.

Business

6/10

Pleasant

28 Feb 2026

Christina

Room was small and there was no fridge to use for my kids milk, or anything else, because it was filled with things I had to purchase.

Family_with_children

6/10

Pleasant

19 Feb 2026

Trent

Staff was courteous, building was maintained and room was nice. Not a good hotel to sleep at if you are a sensitive sleeper. The room had ear plugs and a white noise machine and we wondered why. There is a night club above and night club next door to the hotel. the taxis were outside from midnight to 4am trying to solicit bar goers for rides causing massive traffic problems and people were blaring their horns and screaming. Not sure if this is just a common NYC thing or if this is just a loud hotel and area.

Partner

2/10

Poor

16 Feb 2026

Anthony

No hot water. Room has no fridge. I booked a balcony looking over the pool. I get there and it took 15 minutes to check in because they said there's no more balcony rooms. Seriously on Valentine's Day you tell me you don't have the room I booked.. I'll never go here again and will give bad reviews everywhere unless I get compensation for my awful stay.

Leisure Partner

4/10

Poor

15 Feb 2026

Jackeline

When booking there was no disclaimer about the amount of noise coming from the nightclub. We wear giving hard ear plugs to deal with it. Stayed 3 nights for work and didn’t sleep much. Cute if you’re there to party not for a business trip .

10/10

Exceptional

07 Feb 2026

Bernard

Best part of the hotel stay was the location. Located in the trendiest part of the city. Great vibes and energy.

Business

6/10

Pleasant

07 Feb 2026

Amy

Room was fairly spacious and comfortable for an NYC hotel. It needed a bit of freshening up. The carpet was torn and frayed in places, there was a gap around the door, the bathroom faucet dripped constantly and there was not enough hot water for showers. Although not the hotel’s fault, the street noise overnight was extremely loud and disruptive.
Although I am an Expedia VIP member and entitled to either cocktail vouchers or a bottle of wine in the room, none were provided. The following morning, I raised the issue with the front desk and after some pushing was given vouchers for coffee drinks.
Debatable whether I would stay here again.

Leisure Family

10/10

Exceptional

06 Feb 2026

Jennifer

Great location

Business_and_leisure Self

8/10

Excellent

26 Jan 2026

Catherine

Hotel is a great location, just around the corner from Chelsea Market. Very boutiquey, so if you’re into that you’ll like the rooms, very swanky looking and compact! Biggest negative is the night club in the building. We were on the 7th floor and could hear the club music decently well, but turning the fan on solved that.

Leisure Partner

10/10

Exceptional

25 Jan 2026

Samantha

Rooms were spotless and smelled great. Huge rooms - good location

Business Partner

8/10

Excellent

24 Jan 2026

Lauren

Loved the ambiance and location. All of the staff was so welcoming. The only downsides is that the room was warm even at the coolest temp and be prepared for the sounds at night. Lots of honking, garbage trucks etc. and we swore you could hear/feel music from the rooftop club. They provided earplugs upon arrival and there was a white noise machine in the room which was helpful. It didn’t stop me from sleeping!

Partner

10/10

Exceptional

22 Jan 2026

Veronica

Clean rooms

10/10

Exceptional

20 Jan 2026

Gilberto

Hotel and staff were great. The area was excellent close to restaurants and bars.

Leisure Family

10/10

Exceptional

18 Jan 2026

erica

Beautiful hotel wonderful accommodations thank you very much

10/10

Exceptional

13 Jan 2026

joao

Always a great stay !

10/10

Exceptional

12 Jan 2026

Renee

The room is well designed, clean and comfortable. I loved the sound machine. We did wake up stuffy though because of dry heat. An eco-friendly humidifier would be a nice touch.

Friends_and_family Family

4/10

Poor

12 Jan 2026

Antoine

The noise was unbearable… Many noises from the clubs, the rooms around and the street. No noise insulation whatsoever. unacceptable.
Best, Antoine

Business

8/10

Excellent

06 Jan 2026

Bevan

Was a great experience. Unfortunately, we were charged for several items from the minibar that we didn’t indulge in.

Leisure Family_with_children

10/10

Exceptional

05 Jan 2026

Natasha

Great service and ambience. 10/10 would highly recommend!

Leisure Partner

2/10

Poor

04 Jan 2026

Kristine

No balcony n room had blood in sink dust all over I will never stay again

Friends_and_family Family

6/10

Pleasant

04 Jan 2026

Shelby

Overall I would say our stay was good. Cute cafe in the lobby with good lattes. Great location, right in between uptown and downtown, which is what I wanted so travel both up and down wasn’t super far. The Chelsea Market was literally a 2 minute walk, right around the corner which was really great! Loved it there! It seems like the hotel would be really cute in the summer, it has a lot of flowers/floral decor and a nice outdoor pool. We didn’t get to try any drinks at the hotel lobby bar but they sounded good. Hotel staff was very friendly. Room was cleaned each day, and quickly delivered us more towels when we asked. Room was interesting, a lot of metal (sink was metal, shower curtain was made of metal chains, the bathroom door had a large hole in it (seemed like an intentional design) which was right where the toilet was and no lock, not a huge issue for our family but was quite an awkward design). My biggest issue was that there was a nightclub in the hotel that I was not aware of until we checked in, we stayed from a Thursday to Sunday, most nights were fine except for Saturday night which we could hear the music from the club on the floor level from our room on the 3rd floor quite clearly, very intense booming until 3am in the morning. Very hard to get any sleep that night. Another issue was we had 3 charges on our bill from the mini bar alcohol that we did not use, thankfully when we checked out she was able to remove them easily.

Leisure Family

4/10

Poor

03 Jan 2026

Jaclyn

The facility is beautiful but something was wrong with our heat. Our room was set to 70 but 65 degrees. We called the front desk and a nice gentleman came and restarted it. We set it to 80 to warm it up but it never got above that. It almost felt like it was blowing cold air. You could feel the temperature gradient the minute you went into the hallway. It was crazy how cold it was.

Leisure Partner

10/10

Exceptional

03 Jan 2026

Joel

Great service

6/10

Pleasant

02 Jan 2026

Sanborne

Staffs were great. But need revamp on pillows and hard to control room temperatures to reach a comfort level.

Leisure Family_with_children

8/10

Excellent

02 Jan 2026

Peter

The staff was very helpful and courteous. We enjoyed the lobby bar too. The one negative was the $50 facility fee that we discovered when we checked out. We were told that the fee gave us discounts at the hotel bar and restaurant and some nearby amenities. Expedia is great at providing the total cost of a stay but this one slipped through.

Leisure Family

8/10

Excellent

31 Dec 2025

Kim

The room was very well maintained, spotless. I’ve stayed here nearly a half dozen times. This time I was on the third floor that was accessible by the lobby elevators. This side of the property was extremely loud at night. A lot of trucks, semis & construction noise outside in the street. Things didn’t quiet down until well after midnight. I’ll return to the Dream. But not this side of the hotel. I believe it’s the portion right on 16th. If I’m ever offered a room here, I’ll decline it

Friends_and_family Family

10/10

Exceptional

31 Dec 2025

Nguyen

Great staff

2/10

Poor

31 Dec 2025

Erin

I felt like the night club was right in my room!!! Loud music till 2am!!! I will never stay there again!

Leisure Friends

6/10

Pleasant

30 Dec 2025

Sharon

I was not aware that the hotel has a club on the 12th floor, my room was on the 9th floor but I could hear the music all night. I would not have stayed at this hotel, if I had that information.

Leisure Family

8/10

Excellent

29 Dec 2025

Samantha

Good hotel in nice location in Chelsea. The circular windows are neat and the bathroom was really cool. Bed and pillows were super comfortable. Little bit of an odor from the lobby to the elevator typical of NYC. If you're a light sleeper, you can here the club nearby late into the night. It didn't keep me awake but I know people that would have had an issue. Staff were very nice.

Partner

10/10

Exceptional

29 Dec 2025

Anthony

Clean room, great location

8/10

Excellent

29 Dec 2025

morris

Will stay again

Partner

8/10

Excellent

29 Dec 2025

Stephanie

Clean. Had a slight housekeeping issue but otherwise it was very nice. Quiet

Leisure

10/10

Exceptional

28 Dec 2025

Dulce

Overall wonderful experience

Leisure Friends

10/10

Exceptional

28 Dec 2025

Kristopher

Helpful staff

Leisure Family

6/10

Pleasant

27 Dec 2025

Angelleya

Staff was helpful, held our bags on day of departure while we walked the city before leaving. Room tidied up daily. The room was unique in design but as for comfort, wasnt great. We stayed for three nights every shower my fiance took was cold, due to no warm water. One of the showers I tried to take was cold. The entire hotel room was cold on top of this unless you pumped the heat to 90°, sliding door had a draft even of it was fully latched.

Visually a pretty hotel but will try another hotel on our next visit.

Leisure

10/10

Exceptional

26 Dec 2025

KODJOVI

Everything was perfect

10/10

Exceptional

25 Dec 2025

Gregory

The room was spacious and clean

4/10

Poor

24 Dec 2025

Craig

The room was not cleaned on either day.

On both days, I had to go to the front desk to ask for cleaning, and it finally happened late in the evening

10/10

Exceptional

23 Dec 2025

Becky

The room was spacious with a large bathroom. We enjoyed the downtown location!

Friends_and_family Friends

8/10

Excellent

23 Dec 2025

David

Nice staff. Clean room and facilities

Business_and_leisure Self

2/10

Poor

23 Dec 2025

Robert

There was bugs in my bed. Also when I check in I was charged an additional night the staff said it was their procedure when booking with a third party and I should take it up with Expedia.

6/10

Pleasant

22 Dec 2025

Kellianne

bar we fine.

Leisure Family

6/10

Pleasant

22 Dec 2025

Lucille

Rooms were clean but on and off hot water. No heat working. Put the thermostat at 80 but still cold throughout the night.

Leisure Family

8/10

Excellent

21 Dec 2025

Peter

Staff was very courteous and attentive, especially housekeeping and the front desk would like to see an actual late checkout instead of having to call in the morning after waking up and asking for a late check out but other than that beautiful hotel, great location, lusciously, comfortable beds and a great bathroom layout with a beautiful shower

Friends_and_family Family

10/10

Exceptional

20 Dec 2025

Raman

Amazing service

10/10

Exceptional

20 Dec 2025

Deborah

Room was clean and service was quick!

Business_and_leisure Self

8/10

Excellent

20 Dec 2025

Vishal

Rooftop bar should be open for hotel guests. They were asking for a cover fee, which wasn’t expected and was exorbitantly high. Something for the hotel to take into consideration.

Leisure Family_with_children

4/10

Poor

19 Dec 2025

Mario

The hotel decoration/interior design was ultra modern with very low bed and uncomfortable mattress. When I woke up to take a shower, which I needed pretty badly and looking forward to there was no hot water. When I called the front desk, they said you should have hot water and what not very helpful when I checked out, I could not get anyone at the front desk to help me. It was only one person with about five people checking in and I had to leave. Staff was a little rude when checking in my room wasn’t ready even though I got there around 4 o’clock in the afternoon and check-in was at three and the person who was helping me didn’t know how to find me a room and someone else had to step in. Overall, for the price and location it worked out, but I really could’ve used the shower!

2/10

Poor

15 Dec 2025

simranjit

Not great. Rude staff.

4/10

Poor

14 Dec 2025

stephane

Don’t get any rooms at the 11th you are right underneath the roof top bar .. you get the music and loud thump til 7 am Saturday and 4 am Sunday .. just insane I had to wear headphones to be able to sleep .. a real joke I get this is NYC this is just indecent

Partner

10/10

Exceptional

14 Dec 2025

Daniel

Everything was great except the light switches are obscenely bright in the room. Had to find ways to cover them In order to sleep

Friends_and_family Family

10/10

Exceptional

14 Dec 2025

Stephanie

Great customer services and shower

Leisure Family_with_children

10/10

Exceptional

12 Dec 2025

Dina

The staff was welcoming and friendly. The rooms are spacious( comparing to other hotels I've stayed at in NYC). The room was clean. The bathroom complimentary supplies, are plentiful and smell wonderful. Loved the location. For a city hotel, there was very little to no street noise even on the fourth floor.

Friends_and_family Friends

4/10

Poor

09 Dec 2025

Carol

Overall a VERY disappointing experience, especially for the price. Room was VERY poorly appointed. Beyond cheap, many features/fixtures not properly functional, no coffee maker, fridge or microwave. Poor cleanliness in room - dusty, grossly too large sheets and a “nightstand” that could have been bought at IKEA for $20. No ice machine for guests and requesting ice took over two hours on two occasions Overall condition of hotel looked aged and worn, fraying carpets in hallways, dirty, etc. Line at front desk to check in sometimes stretched to the front door with only one or two people at desk. I spent close to an hour in line just trying to check in. Some desk staff consistently demonstrated a serious lack of urgency and a brusque and uncaring demeanor, however a couple of the men were nice. Oh, and multiple fraudulent mini bar charges that I had to spend time getting corrected. Again, grossly underwhelming and disappointing.

Leisure Family

10/10

Exceptional

08 Dec 2025

Carol

Everyone was super nice! Room was great!

Friends_and_family Family

10/10

Exceptional

08 Dec 2025

Pamela

Clean, comfortable and a good location. Loved the Balcony and bed lunens.

10/10

Exceptional

08 Dec 2025

Robert

Very nice hotel. Helpful and friendly staff.

Leisure

10/10

Exceptional

08 Dec 2025

CINDA

It’s a little messy outside because they are doing construction work.

6/10

Pleasant

07 Dec 2025

lanie

This hotel was just alright. It does have a nightclub that is quite loud, we could hear it through our room all night but it didn’t bother us. Also our room door was cracked open when we returned to the hotel, we immediately called the lobby to ask if housekeeping had been in our room. The employee on the phone dismissed us and told us no so we evened up going downstairs to talk in person. After about an hour and 30 minutes, security called back and said they had reviewed the footage and that no one had been in our room. How our door was opened while we were away is still a mystery… Other than this, the nightclub noise level and the resort fee, everything else was fine. Hotel is in a fine location and most employees were pleasant.

10/10

Exceptional

01 Dec 2025

Johnice

The hotel was amazing and guest services was even more amazing.

6/10

Pleasant

30 Nov 2025

adam

Room had rubber cleaning gloves on counter upon check in. Only two towels provided and no hand towels or wash cloths. USB ports in all lights don’t work. No robes or any bar soaps in the bathroom. Stains on bedding comforter.

4/10

Poor

30 Nov 2025

Oliver

The property is really old and half multiple issue. Had to change my room in the middle of the first night because of excessive noise from the bathroom, had repair person twice in the second room. The internet connection is terrible and unfit for working, restaurant wasn’t available for room service on multiple days. Shower alternates randomly between hot and cold. No coffee machine in the room. Room is tiny and the desk too small to work from. For a leisurely stay without any time in the room possibly acceptable but for my purposes with working from room completely unfit. Only two stars becasue the staff was very nice, otherwise would have been one star.

Business_and_leisure Self

6/10

Pleasant

29 Nov 2025

Neetu

The rooftop club’s bass sounds made our room walls vibrate until 4am. This hotel isn’t really meant for regular travelers and those who want to sleep. It’ll be a great stay if you were partying at the club.

4/10

Poor

28 Nov 2025

PAUL

First of all to navigate the lighting in the apartment you have to be an electrical engineer. But most and more importantly I couldn't get the room warmer than 68° when I went downstairs to ask them to please change my room they gave me blankets. Unacceptable!

Friends_and_family Friends

10/10

Exceptional

27 Nov 2025

Mary

Staff were so helpful and room was clean and comfortable. Only thing I’d say is I hated the light switch on the headboard. There’s no way to dim it.

Friends_and_family Family

8/10

Excellent

26 Nov 2025

Mark

Good hotel, nice location. Rooms are typical NY small. Unfortunately the bed in my room was pretty saggy. Also quite loud HVAC outside.

8/10

Excellent

21 Nov 2025

Marcus

Clean and pleasant stay.

2/10

Poor

20 Nov 2025

Jin-Ah

The bar didn't have a kettle or tea or even coffee. The balcony faces directly into the office. Some staff were very nice.
The room was very unmaintained, things just old.

Business

8/10

Excellent

16 Nov 2025

Jovaughn

Great place to stay. I will be coming back

Leisure Partner

6/10

Pleasant

16 Nov 2025

Erin

Somewhat loud hotel with a nightclub on the top floor, but great location. Nice decoration. Mediocre rooms at a high price

10/10

Exceptional

16 Nov 2025

michelle

Great spot

10/10

Exceptional

13 Nov 2025

Barbara

The staff was very accommodating

10/10

Exceptional

09 Nov 2025

Helena

staff

Business Self

10/10

Exceptional

09 Nov 2025

Virginia

Excellent stay. The moment we stepped inside we felt transported to Europe. The lobby smelled amazing. Other reviews state loud music from the club around however we do not have any complaints about noise. We had an amazing stay.

Leisure Partner

8/10

Excellent

09 Nov 2025

Philip

Standard NY hotel. Check in was difficult because room wasn't ready even though desk tried expediting. Finally when room wasn't ready, Latrell (front desk) was able to get room upgraded to suite from our larger room. Without him, rating would have dropped dramatically
Location of hotel was great. No decent restaurant in the hotel and gym was very subpar-treadmill and peloton with a years old universal gym. However location great-near subway and Chelsea market. Bed and shower were satisfactory but not luxury.

Leisure Partner

4/10

Poor

05 Nov 2025

Dawn

Beautiful hotel… but a terrible experience.
We were placed on the 2nd floor… right above (or next to) a nightclub blasting music from 10 PM to 4 AM. The bass was so strong it literally vibrated things in our room. It was impossible to sleep.

Then, around 4:15 AM, people leaving the club were screaming and carrying on in the hallway. It got so bad another guest came out and yelled at them to quiet down.

The hotel gave us a $115 credit, but that doesn’t make up for a completely sleepless night. If you stay here, insist on a much higher floor when the nightclub is open because floor 2 was an absolute nightmare.
Our daughter was running the NYC marathon the next day and we were exhausted from very little sleep!

Friends_and_family Family

10/10

Exceptional

04 Nov 2025

Paul

Room was clean and unique. Staff incredibly friendly and accommodating

Leisure Self

2/10

Poor

03 Nov 2025

kenneth

The hotel was more interested to catering to parties. The noise was insane for a 500 hotel. Never had to struggle in my life to open a bathroom door, you have a problem. For Hyatt to represent themselves with this hotel SUCks!!!

Business

4/10

Poor

02 Nov 2025

Lisa

Unfortunately the loud music from the rooftop nightclub could be heard throughout the hotel until 3 am on both Friday and Saturday night. It was difficult to get any sleep.

Partner

8/10

Excellent

01 Nov 2025

Linda

Check-in was disappointing. I had a room just below a nightclub. The receptionist told me that the room was equipped with earplugs. The location was excellent, but it was very expensive.

Leisure Self

6/10

Pleasant

01 Nov 2025

Rodney

Room was good size for NY. Most staff were friendly and helpful. We were not provided with \"destination fee\" items and so that was frustrating. The room was very very noisy on Friday night as there is a nightclk7v in the hotel.

Friends_and_family Family

6/10

Pleasant

01 Nov 2025

John

Our room was not ready when we arrived and we had to wait thirty minutes in the lobby. The room had damage on the walls. The TV worked on one channel and attempting to change the channel made it malfunction and stop working altogether. We called the front desk to report it but no one picked up. Tub and shower were awesome. Location was great for us. Needed earplugs to sleep as we were on the second floor right above the entrance to nearby bars and clubs. Don’t feel like we got a good experience for the price.

Partner

2/10

Poor

29 Oct 2025

Natasha

Check in process was a disaster! Paid for a premium room and all of those upgraded rooms are on the floor below the club. Ended up charging the incorrect credit card for the balance due. Front staff seemed incompetent on basic check in process. Usually stay at the standard and will continue to do so. Never again!!

Friends_and_family Friends

10/10

Exceptional

29 Oct 2025

Lisbeth

They do a good job of preparing guests for ambient noise, but I was not bothered by any noise the night I stayed. Very convenient location.

Business_and_leisure Self

10/10

Exceptional

28 Oct 2025

Mohammad

Everything were nice

Business

6/10

Pleasant

27 Oct 2025

phillip

Drink option good.

Friends_and_family Friends

10/10

Exceptional

21 Oct 2025

Matthew

Staff was Great.

Business_and_leisure Self

10/10

Exceptional

20 Oct 2025

JESSICA

Fun & clean hotel

Partner

6/10

Pleasant

19 Oct 2025

Ashlei

Room wasn't ready 1.5 hours after the states check in time. The hotel is used for a lot of other purposes for such a small space so it's awkward to shimmy through someone's bat mitzvah to get up to our rooms.
We heard really loud tribal drumming from tao when we were up on the 2nd floor. The best things are pretty decent sized rooms for NYC and awesome location.

Leisure Family

4/10

Poor

19 Oct 2025

Sarah

Worst choice I made all year. Terrible

Worst decision I made as a solo traveler just wanting to be safe and close to a special event. I'm disgusted at whats happening to my credit card and not to mention the man who walked in on me without knocking, luckily the chain was on because he had his own key and it shocked the fear for a moment in me.
I am furious, i looked past the mistake of workers coming in my room, i looked past the calls to my room by confused receptionists although it was a bit creepy, why did my room phone keep ringing!! I splurged and spent just under $700 for 1 single night in this establishment me just me pre-paid far before arrival, thats alot. i spent most of my time out , brought or ate out has all my own food and beverages & left by 10am the next day. I came for a small concert and left.
Nobody apologized for the walking in, the calls, oh yah and the guy vacuuming at 7am for 30 minutes in my little hallway connected to another room that slamed the door constantly shaking my room - i got out first thing in the morning. It was just a very uncomfortable stay, now i know where not to go however i need an explanation as to why the dream thinks my credit card is a never ending well they can take from. Nearly $1300, so far? Are you kidding me, the rooom was paid, what is going on here! Lastly my entire stay was documented on a body camera, except sleeping not one second was missed, my hopes were too have an amazing stay at this extremely expensive \"highly rated\" hotel, it went extremely opposite

Self

2/10

Poor

19 Oct 2025

Gregory

The bed was very comfortable. But, you won’t get any sleep because the hotel has night clubs that have zero insulation or sound proofing. I was up until 4 am as if I was in the club with loud music and the room vibrating.

If you want to party stay here and you’ll have a great time. If you are working or with family definitely stay elsewhere.

10/10

Exceptional

17 Oct 2025

Nick

Great Hotel in a great location. Staff were super helpful, room was clean and a decent size. Bar area excellent
Would highly recommend

Business Self

8/10

Excellent

12 Oct 2025

Mark

Staff was really nice and very helpful. The room was clean and the area around the hotel was nice. We would definitely stay here again!

Business_and_leisure Family

10/10

Exceptional

12 Oct 2025

phillip

Nice

Friends_and_family Friends

10/10

Exceptional

09 Oct 2025

Marcus

Always a pleasure staying there. Close to everything especially the Chelsea Market. I’ve stayed here over 15 times

Business

2/10

Poor

29 Sep 2025

Aracelis

Nightmare not Dream

This hotel is more like nightmare instead of dream. While getting dressed a security guard or maintenance guy opened out door while we where in towels without announcing. We also asked for a clothing rack with extra hangers and the hangers looked like they were from Dollar Tree. Then we asked for a bucket of ice and champagne flutes via their text service and they never responded, we had to go to the front desk to ask for the items. Then at 1-4am every night it was cars honking and people yelling from the club. Then the next day housekeeping didn’t service the room and they alleged we had pressed the DND button when we didn’t. Then the last night the air vent started blowing marijuana smell. The overall room was extremely uncomfortable and worn down furniture. Lastly, the bathroom looked like a meat market with plastic shower curtain that had a metal curtain as well. The toilet looked like it was from a jail cell. Never again. This was terrible.

Friends_and_family Friends

10/10

Exceptional

28 Sep 2025

Derek

Really fun, and communicative staff!