Name: The High Line Hotel
Address: 180 Tenth Avenue, New York (ny), 10011, US

10/10

Exceptional

04 Aug 2026

Douglas and Joan

Great spot

8/10

Excellent

28 Jul 2026

Collette

The rooms are large and the location cannot be beat! Would stay here again. Great for travel with kids.

8/10

Excellent

26 Jul 2026

Merideth

Beautiful building, wonderful location, but most rooms do not have air-conditioning. I was lucky enough to get a lovely corner room with an air conditioner, but the lobby and patio were filled with people complaining the hotel did not have air-conditioning and the and the majority of the rooms do not have a built-in unit, as I did. The staff could not have been nicer, when there was a problem with my hot water they sent somebody right up. I would stay here again in a heartbeat, but I would insist on a room with air-conditioning.

10/10

Exceptional

23 Jul 2026

Anna

Staff was great!

8/10

Excellent

21 Jul 2026

Werner

The good : Beautiful historic hotel and staff were amazing. Extremely comfortable bed. Great coffee bar down stairs

The bad: older decor / rooms, the central air conditioning was not working in our room so we had a window AC unit which struggle to cool our big room down. We had to keep the bathroom door closed at all times to help the unit cool down. Also , since it was a windows unit , we had to leave the curtains open to run the AC and the problem was we were on the first floor . Very inconvenient

Family_with_children

10/10

Exceptional

14 Jul 2026

Shannon

Incredible!!

10/10

Exceptional

12 Jul 2026

Cindy

Na

10/10

Exceptional

12 Jul 2026

Emmanuel

I stayed for a night for my wife’s birthday, and it was a fantastic choice! It felt like stepping back in time. The rich history really made it special. They had plenty of amenities, but since it was just a day, we didn’t get to use them all. I was really hoping to try out the pier gym, but I didn’t have enough time. I’ll definitely come back next time!

Partner

10/10

Exceptional

12 Jul 2026

Shannon

Amazing as always- best staff!!!!

10/10

Exceptional

12 Jul 2026

Julie

A boutique hotel located in Chelsea. Rooms are average size and the hotel is dog friendly. Staff at the hotel are very helpful and friendly.

Partner

10/10

Exceptional

08 Jul 2026

Diane

The central air in Room 56 was not working, & someone put in a window air conditioner. The room was 75 degrees because heat was coming in from the side of the window unit. It was over 100degrees on July 4th.
Luckily we were able to change rooms and Room 22 was nice & cool.
The staff is lovely!

Family

10/10

Exceptional

04 Jul 2026

brunno

10/10!! If the hotel have some bar or restaurant wil be great!! He location is excellent, the staff very friendly!

Partner

10/10

Exceptional

28 Jun 2026

sherry

Super cute Boutique Hotel with a great location

10/10

Exceptional

27 Jun 2026

Brooke

Our stay at The High Line Hotel was delightful. It has great charm and atmosphere and is in a wonderful location. We’ll definitely stay there again.

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

Ryan

Great room that was huge for NYC in a great area.

Self

4/10

Poor

20 Jun 2026

VIVIANA

We had a lot of issues with plumbing and electricity in the room. The room floor was very dirty. The staff very friendly.

Family

10/10

Exceptional

18 Jun 2026

Schera

The bed is incredibly comfortable and the location is perfect!

Partner

4/10

Poor

15 Jun 2026

ebony noelle

This was unfortunate really. No hand or body soap in the room, I had to ask for it. There was a free water bottle that I wasn't offered until I asked where the filtered water was located. The carpet outside the room was dirty. The rug in the room was tattered and bunched under the bed. The mattress so too soft. For a hotel of this price, I was very unimpressed and I travel often. Unfortunate.

Self

10/10

Exceptional

14 Jun 2026

kathleen

Great location and room

Self

10/10

Exceptional

12 Jun 2026

Nancy

Great coffee in the lobby. Loved the outdoor space in front to have coffee or drinks. We used the free bikes to ride on nearby Hudson River park bike path which was fun! Lots of character in design in lobby and rooms

Partner

10/10

Exceptional

11 Jun 2026

Meghan

The property and rooms were gorgeous! Rooms were so cozy. Couldn’t say enough about how incredible the staff was. They would run over to help you carry things. The courtyard in the back was such a nice plus! Only bummer was they had a large patch of grass but you weren’t allowed to go into it. Disappointing when you have a dog, but overall didn’t take away from our experience!

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Stephanie

This is a unique and historic property. So everything is old and that should be expected. It is in wonderful condition and wonderfully done. You cannot beat this location! It is like a mini park like oasis in the center of Chelsea. The windows ooen! The staff are extremely friendly and accommodating. I travel to New York frequently and I booked this hotel whenever it’s available.

10/10

Exceptional

08 Jun 2026

Caroline

Excellent location. Beautiful lobby/cafe. Friendly check in. Interesting vintage details in the rooms. Clean rooms and comfy bed. Would definitely rebook again.

Partner

10/10

Exceptional

07 Jun 2026

Stephanie

People, except those at the coffee bar who could not be bothered to be friendly, were great. The High Line is a unique hotel with a historic charm. I really enjoyed my stay. Thank you.

Self

10/10

Exceptional

06 Jun 2026

BEATRIZ

Very cute, comfortable and conveniently located. Staff was friendly. The rooms have early 20th century decor, and old books! Patio is a very nice place to sit, have a drink. I would definitely recommend and stay here again. Very dog friendly too.

Pet

6/10

Pleasant

05 Jun 2026

Alexandre

Great staff, very clean room, excellent coffee shop in the lobby, perfect location in Chelsea.

Partner

8/10

Excellent

02 Jun 2026

Kathryn

The hotel is in a great location and has beautiful courtyards in the front and back with tables. You can get coffee or cocktails, an oasis from all the hubbub. Room 5 was wonderfully quiet. You need to like quirky to stay here. It’s a historic building and if it’s not undergoing renovation, it needs to. The rooms are a bit austere, a cross bw a prewar monastery and a Wes Anderson set. The thermostat in our room didn’t work and the window unit ac kept us cool, but then you could not pull the curtains without covering it. The showerhead is very awkwardly low and with no hvac system, it doubles as a steam room if you don’t leave the bathroom door open. The inside staff are incredibly friendly and nice, but we wondered if the outside bar was run by a third party bc their attitude was completely different. Nevertheless, it is dog friendly, has a great coffee bar and feels like a neighborhood favorite spot.

Partner

10/10

Exceptional

01 Jun 2026

Jennifer

We had a wonderful stay at the charming High Line Hotel in Chelsea. The whole vibe is a cozy boutique style experience. Our room was uniquely decorated, full of character, and utterly charming. The room was quiet even though we were just across from the elevator. We also loved the coffee bar. While there was no complimentary coffee, we were happy to trade for a delicious custom cup. The staff were friendly and helpful throughout our visit. We loved everything about our time there and would happily stay again on our next trip.

10/10

Exceptional

31 May 2026

Penny

My room was spacious and clean but it's not your modern hotel .. I had a nice 2 day stay ! I chose this hotel because it worked for me on location.

Self

4/10

Poor

28 May 2026

IPPOLITO

Poor toiletry availability qualitatively and quantitatively
No extra toilet paper, no bar
No reading material
No nyc tourist material

But the reception staff were exceptionally kind and helpful. Very nice fellows.

Partner

8/10

Excellent

27 May 2026

Frank

The strength of the hotel is it's New York \"neighborhood\" vibe. Great Chelsea location. It's an old hotel so amenities are few. We stayed in a Deluxe King and room was very large by NY standards. Great bed. Everyone was very friendly. We would like to return sometime soon.

Partner

4/10

Poor

25 May 2026

Anne

For the price, I expected a much higher quality - but would have been able to rationalize even a moderately better quality. Room was in very shabby condition that went well past \"character\"; overly worn rug, badly cracked (& unsightly patched) bathroom fixtures, window air conditioner with dirty filter warning, fridge jammed under desk so you couldn't sit or push chair in, hanging clothing bar wedged behind a curtain. I was willing to overlook a fair amount given the great location and historical building, but I wouldn't stay here again. The front desk clerk did offer me an alternate room that looked beautiful but sat adjacent to the lobby and coffee bar which was going to be very noisy. On the plus side, great coffee, charming patio, comfortable mattress; but I'd suggest going for a coffee or cocktail, not a stay. Sadly, this place sounded like a gem (& charged accordingly) but gives more \"boarding house\" vibes than high-end Chelsea stay.

Friends_and_family Friends

8/10

Excellent

25 May 2026

phillip

In reality an expensive hotel with poor facilities - no breakfast offering, no gym. Bar shuts early. Was difficult to get a glass or ice. Room had inadequate storage and was very dark. On the plus side room was large and location was excellent. If u just want a place to sleep its fine but if you need anything else I would go elsewhere

Self

10/10

Exceptional

25 May 2026

Maurice

One would be hard pressed to find a more charming place in NYC. Unique experience.

Partner

6/10

Pleasant

18 May 2026

Tania

The High Line Hotel is well situated near the pier and in a great area to explore New York. The room itself was also nice and spacious for NYC standards. Another positive is that while the hotel does not have its own gym, guests do have access to the fitness center at the pier nearby.

Unfortunately, the positives ended there for us.

There was no water provided in the room, housekeeping never came during our stay even when the sign was hanged. We had to ask the lobby and she was not pleased because it was at the end of her shift.

Also important to know: there is no breakfast offered in the morning. If you want coffee from the café downstairs, expect to wait 30–45 minutes because it’s packed with locals every morning.

The hotel also seemed extremely restrictive with towels, which felt odd for the price point. Another concern was that there did not appear to be a mattress protector on the bed, which raised hygiene concerns for us.

To make matters worse, we found bugs in the room during our stay, which was extremely disappointing and unacceptable.

The most concerning part was when we had to leave early for our flight around 5:45a.m. The security/lobby person was asleep on the couch wearing headphones. From a safety perspective, that is completely unacceptable. Entry doors should be properly secured, with guests accessing the building using room keys and visitors ringing for entry if needed.

Friends_and_family Family

4/10

Poor

15 May 2026

Karla

Bad very old no amenities underwear found in my room

Friends

6/10

Pleasant

12 May 2026

Nancy

Since this is a boutique hotel, they don’t really have any amenities. I found the lobby.coffee area always very crowded with nowhere to sit and relax. The a/c was broke in my room so they brought in a portable window unit which worked, but not ideal.

10/10

Exceptional

11 May 2026

Mary Jane

The bed and bathroom linens were clean and bed made up every day. The draperies and curtains were not clean , did not hang properly in the window. Very distracting and disappointing. The floors were not swept clean. Other than those awful old and soiled curtains and flopping draperies, I loved the hotel.

Self

10/10

Exceptional

06 May 2026

Jennifer

.

Partner

10/10

Exceptional

02 May 2026

Oscar

Charming property with well-maintained architectural features situated in a convenient location. Had a top floor room facing 10th Ave and the windows did a good job of muting some of the street traffic noise. We found ourselves within walking distance to solid food options and a quick car ride to downtown or brooklyn. Very welcoming staff. Only gripe is that the lobby coffee bar ought to expand its hours of operation. Will definitely return.

Pet

6/10

Pleasant

27 Apr 2026

Christa

This was my second time staying here. I love the vibe of the building and how the lobby and courtyard are fun places to hang out. However this time there were some area of improvement to be made, particularly given the price point of the hotel:
1. The cooling system in my room did not seem to be working, I would lower the thermostat but only heat would come out, no a/c. It was often about 10 degrees hotter in my room than where I would set the thermostat.
2. The cleanliness and maintenance of the building could be better - I dig the historic nature of the property but the peeling walls and whatnot can make the vibe veer from vintage to funky.

Friends

10/10

Exceptional

26 Apr 2026

Todd P

As recommended on several reviews, we booked a suite to have more room and a larger bathroom. We were given Suite 5, and were kind of shocked that it didn't look anything like the photos of the suite in the hotel photos. The bathroom had a tiny pedestal sink, one dim light and no room to unpack anything. The room had awkward angles due to dormers, and the furnishings were really shabby. We asked for a different room but were told that all the suites were exactly the same. Then wonderful Rebecca at check-in looked at the photos I showed her and immediately moved us to Suite 3. This had a nice large bathroom, better light, was larger, and had a cute sitting area. The furnishings are definitely shabby (a bit past \"vintage character\") and could stand to be upgraded, but there's great history to the hotel, and it's in a quiet neighborhood with wisteria lined streets. We did appreciate the character, and the closeness to attractions like Little Island, the Highline, Chelsea Piers and market, Hudson Yards, etc. Staff was very friendly, the coffee shop was good, and the gym passes to the Chelsea Pier gym (fabulous!) were a bonus. We enjoyed our stay and felt like New Yorkers!

Partner

10/10

Exceptional

22 Apr 2026

Sara

Loved our stay here! Staff was so helpful and kind. It’s a charming property in a great location.

2/10

Poor

15 Apr 2026

Ron

It was so unbearable that we left and found another hotel immediately and there was no refund. There is nothing besides a coffee cart to enjoy and the air conditioner didn't work and it was a hot day. When I asked for maintence nothing was done.

Also when I spoke to the staff on the phone they hung up on me 3 times and also one time one of the staff members yelled at me before hanging up on me.

This use to be a great establishment. It is a shame that this happened.

10/10

Exceptional

06 Apr 2026

Brady

Staff was very helpful and welcoming! The room was fantastic and the bed was incredibly comfortable! We really enjoyed the coffee bar and outside patio. Coffee was excellent and the service was amazing!
The hotel location is great. Close to the High Line, subway and walkable to Penn Station.
Shower was slow to drain. Had to stop shower for drain to catch up. May just have been a venting issue.

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

Deborah J

Built in 1895, the exterior architecture is stunning. Beautiful outdoor space and sitting area. A coffee bar that converts to a liquor bar at 6. Spacious historic guest rooms with fireplaces and unique decor. And the staff is amazing! I felt like a guest in their home.

Self

10/10

Exceptional

29 Mar 2026

carlos

Yes

10/10

Exceptional

29 Mar 2026

Gye Young

Excellent location to enjoy the city of New York. Intelligentia Coffee is memorable

2/10

Poor

29 Mar 2026

Elina

Terrible location of room
Zero sleep
Heard every noise possible
Thought next door walked into our room that how noisy it was.

Unacceptable!

Partner

10/10

Exceptional

21 Mar 2026

Lauren

The best!

10/10

Exceptional

02 Mar 2026

Carly

Great location, cozy rooms with unique amenities

Family_with_children

10/10

Exceptional

01 Mar 2026

??

It was an unusual situation with the city-wide travel ban due to the heavy snow, but the staff’s thoughtful and caring hospitality gave us such peace of mind. We look forward to returning on a beautiful sunny day!Thank you very much!

Friends

10/10

Exceptional

26 Feb 2026

Bruce

The High line is always home because of the great staff
I grew up in New York and when I’m there, I never wanna leave because I feel like I’m back in my home

Partner

10/10

Exceptional

17 Feb 2026

Ariel

very clean, staff are friendly and helpful!

Partner

10/10

Exceptional

16 Feb 2026

Sydney

Great staff and stay!

Partner

2/10

Poor

10 Feb 2026

Brad

The room was clean but extremely old, scratched, worn and generally run down. This is a three star hotel at best,

8/10

Excellent

06 Feb 2026

Xavier

Cool and eclectic, but desperately needs a renovation.

10/10

Exceptional

31 Jan 2026

Susan

The hotel staff is delightful and they upgraded our room for free to a suite and when we had to stay an extra night due to the snowstorm, they allowed us to stay in our suite for the lower cost. They were very accommodating and helpful

10/10

Exceptional

31 Jan 2026

Susan

Hands down the best thing about this hotel is the people that work there. From the front desk staff to the barista’s to the management everyone was very accommodating and friendly. We got stuck there due to the snowstorm and they were able to give us a lower rate to our room and still keep us in a higher rated room. They allowed us to have late checkout and we’re very helpful with providing tips.

Friends_and_family Family

10/10

Exceptional

26 Jan 2026

Susan

Lovely, charming place, super friendly staff. We were upgraded to a suite and our room was massive. Love the vibe here, comfortable beds, quiet location and close to everything. Lovely coffee bar and opens as a bar in the evening. We were here for the big snow and were very well taken care of - thank you!

Friends_and_family Friends

2/10

Poor

25 Jan 2026

William

Hotel would not allow me to check in.

Self

10/10

Exceptional

21 Jan 2026

Chase

I love this hotel. Cute and great location!

4/10

Poor

19 Jan 2026

Nimrod

Impossible to copy the address of the hotel into uber.
The link to the app didn’t work.
The hotel is too shabby, very little chick. Room is old. Nothing chick about a window air conditioner. Shower clogged.

Business Self

8/10

Excellent

19 Jan 2026

Tim

Toilet and tub were a little dirty. Service was great.

Leisure Partner

10/10

Exceptional

17 Jan 2026

Heather

Very clean; historic and excellent customer service. Location can’t be beat. I love it.

Leisure Family

10/10

Exceptional

12 Jan 2026

Yoon

Everything is good

Leisure Friends

10/10

Exceptional

12 Jan 2026

David

Spotless room, courteous staff. We also appreciated the responsive thermostat and delicious coffee/croissants available in the lobby (at extra cost, but hey, quality).

Friends_and_family Family

10/10

Exceptional

06 Jan 2026

Angela

This hotel is one of my favs in NYC. Cozy, vintage-inspired, the nicest staff. I’ll definitely be coming back.

Partner

6/10

Pleasant

05 Jan 2026

Barbara

Rooms have a dated look and rather dimlighting. Lobby is cold due to entryway and there is limited space to relax and chat with fellow traveler friends. The rug in the elevator is well worn. I know the hotel used to be a seminary dorm but it feels overused

Leisure Friends

10/10

Exceptional

04 Jan 2026

rachael

Eclectic, unique with thoughtful amenities and wonderful staff. Will definitely be back!

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Barbara

It is a friendly, cozy hotel. Loved the ambiance. Loved the neighborhood in Chelsea. Found several great restaurants nearby.

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Thomas

Wonderful place to stay. Coffee is very convenient.

Partner

10/10

Exceptional

31 Dec 2025

maria

The rooms are large, clean and very cute really like the furnishings and accessories very old-school New York. Coffee shop is great never experienced the bar as we always got home too late and it was already closed. Overall great location. Wish they had some type of food option on location in the evening as we had to always order DoorDash or Uber eats if the kids were hungry.

Friends_and_family Friends

6/10

Pleasant

27 Dec 2025

Alison

Couldn’t check in at 4. Room wasn’t ready.
The coffee/ bar was very nice. Surprised by so few amenities. Beautiful bldg. staff was very friendly.
Good spot in Chelsea.

Friends_and_family Family

8/10

Excellent

26 Dec 2025

David

For such an upscale hotel, it's kind of weird that there is no front desk or concierge. Other than that, well designed, comfortable, very convenient to Chelsea.

Leisure Self

10/10

Exceptional

22 Dec 2025

Tiffany

Really comfortable and centrally located

2/10

Poor

21 Dec 2025

Parker

Not great

8/10

Excellent

13 Dec 2025

Caroline

TV's are 12 years old....couldn't find CNN
Wifi sporadic

10/10

Exceptional

11 Dec 2025

M Steven

Staff was great! Lighting in room was awful and they did not have extra blankets.

Great location and a great NY setting.

Thank you’

Leisure

8/10

Excellent

09 Dec 2025

Scott

Location is top notch. Old hotel with character. Amazing bed. Very large deluxe king room. Heat wasn’t working and a portable heater arrived in my room within minutes, great fix.

A bit more attention to room deferred maintenance would be good - like going room to room to proactively assess. A painting hung on the wall kept going crooked and someone could probably walk through the rooms with a toolbelt to show some TLC and fix that sort of thing. .

No coffee in room for a $500+ a night hotel is a definite miss.

6/10

Pleasant

08 Dec 2025

Victoria

Check-In and Out process is a bit awkward. Room amenities could be better, including no mini-bar.

Business

8/10

Excellent

03 Dec 2025

David

Bathroom had a musty smell. Other than that he was nice

Leisure Family

6/10

Pleasant

02 Dec 2025

Maria

Room was a bit dusty. Also, bathrobes would be great. Very charming hotel in a great neighborhood

Leisure Partner

6/10

Pleasant

30 Nov 2025

Mark

Good karma. Staff concerned, but rooms need a refresh. The slightly tattered quality was always part of the charm but the bathrooms, plaster work and floors and furnishings all need an update and refresh.

Business_and_leisure Self

8/10

Excellent

28 Nov 2025

Laurie

Pros- location, cleanliness of the room, extremely comfortable bed, delicious coffee from lobby coffee shop
Cons- no outside light by stairs coming into hotel ( we arrived at night and the hotel looked “ spooky” in the dark, as well as the fact we could have gone headfirst down the steps), hotel carpets heading to elevator were filthy, the front desk is a person standing beside their laptop, the lobby is a coffee shop so it was usually quite crowded.

8/10

Excellent

23 Nov 2025

Amanda

Clean room with great amenities and nice staff.

Friends_and_family Family

2/10

Poor

15 Nov 2025

Melissa

The room was freezing when I inquired the front desk staff reported the heat will not be turned on for another couple of days blankets were offered but the temperature was extremely uncomfortable given temperatures were in the 30s outside. Also, When I took a shower the tub did not drain at all

Friends_and_family Friends

8/10

Excellent

09 Nov 2025

Margo

Too dark in the lobby and room

Leisure Family

2/10

Poor

02 Nov 2025

Prashant

Terrible service. Ridiculously overpriced. They said they would bring bags up to our room but did not. We had to do that ourselves. Bathroom wall paint was peeling. Bath tub drain was not working. Poor front desk service. The lobby bathroom was gross and not serviced. The room rate was as much as the Four Seasons or Plaza but the service was complete trash. Avoid this hotel at all costs. It is a total racket. NEVER COMING BACK.

Leisure Partner

10/10

Exceptional

02 Nov 2025

Corinna

Such a gem! I love everything about this hotel and the staff is absolutely amazing.

10/10

Exceptional

01 Nov 2025

Sarah

Charming, clean, and helpful staff! Great location too.

8/10

Excellent

26 Oct 2025

James

Cool property and location. Staff took good care of me. Thanks for a good visit.

Business Self

10/10

Exceptional

26 Oct 2025

Amber

Staff was very accommodating when we needed bags stored or directions to the best bagel nearby.

Leisure Family

10/10

Exceptional

17 Oct 2025

Aurora

Large clean room, high ceilings, extremely comfortable bed, large windows, large desk, large nice bathroom.

Business_and_leisure Family

8/10

Excellent

07 Oct 2025

Aaron

Very cool hotel, spacious room for NYC, coffee shop onsite and great location. Only knocks were the AC was out and room was stuffy with no air flow, so tough to sleep. O

Partner

10/10

Exceptional

05 Oct 2025

Lisa

Major style points! Excellent coffee shop! Quiet and comfortable rooms! Cookshop restaurant across the street has great vegetable tempura too!

Leisure Family

6/10

Pleasant

02 Oct 2025

Jen

The bathroom was not good. I felt like I was in a college dorm.