Name: Mandalay Bay Hotel & Casino
Address: 3950 Las Vegas Blvd South, Las Vegas, 89119, US

Mandalay Bay Hotel & Casino

Las Vegas - NV · United States

3950 Las Vegas Blvd SouthView location

100 reviews shown

10/10

Exceptional

29 Jul 2026

Maria

I love it, very clean place I recommended 100% the pool beach it’s super nice; just unique

10/10

Exceptional

29 Jul 2026

Joseph

Nice hotel would stay there again

10/10

Exceptional

29 Jul 2026

Mildrednette

Love it here

8/10

Excellent

29 Jul 2026

DOMINICK

Beautiful property great pool area room with spacious. Front desk staff was surly, Bell desk took forever to bring up our luggage. Sensors on room amenities almost cost us $60. No refrigerator no microwave. Lots of great places to eat nice casino floor. Clean room.

4/10

Poor

29 Jul 2026

Easter

The room was clean. The staff was ostensibly nice. However, the room did not have a small refrigerator or microwave for my use. It was difficult for me to believe that a four star hotel does not come with these very basic amenities. When I requested a refrigerator, the staff advised me that there was none available, but I could use the mini bar refrigerator as long as I did not consume anything from it. When I was ready to check out, I discovered I had been billed for using the mini bar refrigerator, even though I did not consume any beverages from it.

2/10

Poor

29 Jul 2026

JOSE

I was not

4/10

Poor

29 Jul 2026

Christopher

Reserved two rooms...checking in was excruciating painful experience, long lines, anf once reached the front desk, it took forever. Started the process early afternoon and told to wait for a text with QR code to get room keys...waited...waited...finally got it by 6:30pm. What the heck...scorching heat and sun at the pool, barely any umbrellas, which are not adjustable for shading. This is last time I'm bringing my family.

10/10

Exceptional

29 Jul 2026

Angela

I enjoyed my stay at Mandalay Bay. The hotel staff were nice and worked hard to accommodate my sorority and the large number of women staying there.

2/10

Poor

29 Jul 2026

Mimi

As a person who travels internationally and locally a lot, I have never in my life experienced such consistently bad customer service by multiple employees. Yes, somebody may be having a bad day, but for multiple of your employees to be so rude, there must be something else going on.
I did not expect this in a resort like that. If you believe that you can handle a huge flow of customers on regular basis, then you must be more cognizant of how you treat them and how you respond to them.

8/10

Excellent

29 Jul 2026

Veronica

The hotel and rooms are beautiful and bell kept but I was very unhappy with housekeeping.
We didn't our room made up once after asking repeatedly and had to go down to the lobby and talk to the manager just to get some clean towels

10/10

Exceptional

29 Jul 2026

Kimberly

I liked that there were activities and events on the premises that reduced the number to times I had to go off premises for entertainment, food and shopping.

8/10

Excellent

29 Jul 2026

Manaho

The phone in the room didn’t work and when I called the hotel it took me over 40 mins for a person at front desk answered. A simple question which restaurants I can use food credit, the person told me to go to front office to get a code which I didn’t want to wait in line.

10/10

Exceptional

29 Jul 2026

TeCora

For a solo trip this hotel had so much to do! Can’t wait to return.

2/10

Poor

29 Jul 2026

Jorge

We recently stayed at Mandalay Bay and, while we enjoyed the resort’s location and amenities, our experience was overshadowed by the treatment we received from the management team. Several managers were disrespectful, dismissive, and even insulting toward my wife and my mother, which was completely unacceptable. Instead of addressing our concerns professionally, they made the situation worse. Because of how poorly this was handled, we have requested a full refund and have also filed a complaint with the Better Business Bureau. Customer service should never make guests feel disrespected or unwelcome. Based on this experience, we are very hesitant to stay at Mandalay Bay again and hope management takes meaningful steps to improve how they treat their guests.

4/10

Poor

29 Jul 2026

Margie

While the property is nice, I felt we were scammed on a deal for $35 per night. We did also pay $50 per night resort fee. Check in time is 3 pm. When we checked in at 6 pm there was a huge line and people waiting all around the lobby. I found a kiosk to check in and did that. I prepaid for parking. Was told they would text me when the room is ready. When going out I asked a man if they were waiting for a room, he said they had been waiting an hour and was upset. We went to dinner and by 9 pm had no text from the hotel. I went back to the desk and had to cut in line to the desk to talk to someone. She said my check in \"had not registered\", it was a \"computer issue\". But after 10 minutes \"found us a room\". I don't believe them because I got a welcome text when I checked in.
The room was fine. Coffee maker available but on a motion detector so you would have to pay for it if you used it. My room card never worked at the garage. I had to call for help to get out each time we left.
The pool gave one towel per person and was so thin and rough and had fraying edges. The lounge chairs were so close together at the pool they were touching, No room to walk around them. Zero shade unless you paid for premium chairs and an umbrella. It was over 100 degrees.
I cannot recommend this hotel for even $35 per night. They don't seem to value customers comfort at all. What is the resort fee for? Paid for parking and a hassel everyday.

10/10

Exceptional

29 Jul 2026

Rubi

Clean room and

2/10

Poor

29 Jul 2026

keith

We had a rough stay, we checked in early a 8am and never received a call that our room was ready like we were supposed to and we had to wait in line for an hour at 5pm to get our key. The wave pool broke one day, we waited an hour to get valet parked and then had to wait another two hours to get our bags from the bell desk. There was also a pubic hair on our toilet. When you call you have to wait hold for 15 minutes before you can even speak to anyone.

10/10

Exceptional

29 Jul 2026

Rosalinda

Everything we needed was at the hotel. My young child had the time of her life enjoying the beach and the lazy river. She was not ready to depart and asked to stay one more night. Unfortunately, we had been on the road for two weeks, driving from Mount Rushmore, and we had exceeded our time off. We hope to come back and enjoy this hotel again.

6/10

Pleasant

29 Jul 2026

Jazmin

The

2/10

Poor

29 Jul 2026

Everardo

The staff was not helpful, they were over booked and there were long lines at the elevators. The reason we booked there was for our kids to use the wave pool and they shut it down on the hottest busiest day for maintenance. Will never stay there again.

6/10

Pleasant

28 Jul 2026

ROSEMARY

Everything was fine except for the bathrrom shower. It looked dirty like it hadn't been cleaned. I took a shower with my slippers because I didnt want my feet to touch the shower floor.

8/10

Excellent

28 Jul 2026

Zulma

Here is a polished version of your hotel review:

We normally stay at Mandalay Bay when we visit Las Vegas, and overall, our stay was good. We don’t have anything negative to say about the hotel itself. However, on this particular visit, the lines to get into the elevators were extremely long. We had never experienced this before, and it was a bit frustrating, as it took about 15 minutes just to get on an elevator. We’re not sure what caused the delay, but aside from that inconvenience, everything else about our stay was enjoyable. We saw the Michael Jackson show which was amazing. I wish they would offer discounts for customers that are staying at the Mandalay. Great show but pricey.

6/10

Pleasant

28 Jul 2026

Rosalinda Lopez

Plan to wait in line for at least 1 hr to check in or if you have any questions and concerns about a bill or key card issue. IF you do self check-in make sure you know which tower you’re going to be staying.
Also, check if the wave pool is open. It was closed due to being broken.

8/10

Excellent

28 Jul 2026

Samuel

Overall not bad of a stay at Mandalay Bay. Remember it as a kid and it was most definitely nostalgic being back there. Wish the check-in process was a little more smooth. We enjoyed our stay and will be back.

6/10

Pleasant

28 Jul 2026

Ashley

Room was ok. Pools were a nightmare, except our cabana day. They’re crowded, feel dirty and shut down wave pool all day on a Saturday. You should not need to pay an extra thousand dollars for a cabana to have a good pool experience. Citizen for breakfast was disgusting and expensive.

4/10

Poor

28 Jul 2026

Liezl

Our very first time in Las Vegas we stayed their for 4 days 3 nights in your hotel.stay in the line for more than 30 minutes waiting to check in only 3 window open our kids stay at the mandalay tower facing the pool which is very nice the kids love it and we stayed at the W we did t really enjoyed it strip view but you can really see it since we are in 8th floor level and you’ll see the roof.and those days we stayed out room key never work in the parking lot so we had to call everytime we go out the parking lot we went to front desk and tell them about it and apparently it should be ok now but no it’s a hassle and embarrassing we hold lots of car behind us because our key rooms never work so we had to call and takes minute before they answer and open it for us.we enjoyed stay in Vegas despite of the weather being so hot we enjoyed it especially the kids but I know mandalay could do more better pricing other wise especially the market 4 small bag of chips 4 Pepsi bottles and 2 m&m for $95.not everybody can afford or want to don’t that much eacorcially those people was in the budget.but thank you for the good time

10/10

Exceptional

28 Jul 2026

Amberly

The mobile check-in from the app was extremely easy and convenient. They have a station to make your own keys if you would like a key that is not digital on your phone, and that was easy to use. The resort is beautiful and they have so many food options. Our room was clean and comfortable.

10/10

Exceptional

28 Jul 2026

Overall, everything went smoothly and perfectly

10/10

Exceptional

28 Jul 2026

Jose

Excelent

6/10

Pleasant

28 Jul 2026

LaToya

The AC in the rooms was not cool or strong enough for the Vegas heat. Also we had so many issues and confusion with our rooms and check in but it was resolved at check out ultimately appreciate the resolution provided

2/10

Poor

28 Jul 2026

Kristen

Check in process was a nightmare. A text was supposed to be sent when room was ready. Never received it. Stood back in line for them to tell us it had been ready for hours. Ice machine on our floor was broken. Mini fridge had no handle. Room phone had issues. Room was not cleaned on day we requested. Room key was deactivated. Overall worst stay ever in vegas. .

10/10

Exceptional

28 Jul 2026

Barbara

Todo bueno
Un buena limpieza bi n trato

10/10

Exceptional

28 Jul 2026

Thomas

This is a great place to stay. Pools are awesome. And it has easy access to Luxor and Excalibur. Great stores and restaurants.

8/10

Excellent

28 Jul 2026

Lillie

I was in a Suite and there was no microwave or refrigerator. I had meds that needed to be refrigerated.

6/10

Pleasant

28 Jul 2026

Stefanie

The pool area was not very clean, very crowded. You’ll wait for 30 minutes to use the air for your floaties. Drinks are $30 a piece by the pool. Hotel is a great location and overall price.

10/10

Exceptional

28 Jul 2026

Jose

great

6/10

Pleasant

27 Jul 2026

Steve

Property was overall clean, but almost impossible to get concierge on the phone. I put some items in the safe and it ran out of battery. It took 6 hours and about 8 calls and one walk downstairs in order to get the safe opened. It took 3 seconds for the person to open it…..I lost an entire day at the pool with my kids and that is totally unacceptable.

The pool was clean and the rooms were cleaned well each day. We stayed there a week and I don’t know if we would come back after our experience with trying to resolve the safe issue or even contacting management.

10/10

Exceptional

27 Jul 2026

Roberto

Exelente service

8/10

Excellent

27 Jul 2026

Alejandra

The waiting for check in i was horrible is the first time I wait more then 2hrs to give me the room..plus in the Suite the bath had 2 big curry hairs so we didn't shower there and we love to bath in the zcuzi

4/10

Poor

27 Jul 2026

Dustin

Overall, the room and hotel was clean. But it offered less amenities than a normal hotel. A mini fridge was in the room but it could not be used without paying at least a $64 fee. It comes pre-stocked, but there is a warning that if anything it touched or removed there would be an additional fee on top of the $64. So you couldn't even store your own drinks to keep them cold. We paid for an upgraded room, a Premier King Suite, and the view was terrible. If you pay extra for a bigger/better room, one would expect the view to be better; we overlooked the parking garage and had no view of the strip. We had a half bathroom in our room and the toilet ran constantly. In our main bathroom, the hot water only stayed hot for 10-15 minutes. Also, the directions to your room upon check in (if check in is done on your phone) are non-existent. They have two separate towers/buildings for rooms and it is not communicated which one you will be in when checking in online. Once we received confirmation we were checked in, it did not give us details or instructions on where to go to even get to our room.

6/10

Pleasant

27 Jul 2026

Seijayne

The carpet felt dirty
Wish there wasn’t so much events going on during our stay. So much people. So make sure to check if there holding any events that weekend because Mandalay Bay has two arenas.

10/10

Exceptional

27 Jul 2026

Brady

We loved our experience

10/10

Exceptional

27 Jul 2026

Gaile

There were all kinds of amenities for guests needs during the stay on the property.

6/10

Pleasant

27 Jul 2026

Juliet

Shops nearby

6/10

Pleasant

27 Jul 2026

Blake

Be prepared to waste a bunch of you time waiting in line. From the check in (took us almost an hour) to the elevators to the on-site restaurants. Everything is a wait. .You get noting for you \"resort fee\" other than to pad the investors pockets. The whole stay was mid at best. Certainly better values both time and money to be found in Vegas.

2/10

Poor

27 Jul 2026

Barbara

First time going to las vegas and I will never go back... I went over 4th of July weekend, looking for fireworks and great pools for outside. Everything was pre booked by private parties and the hotel was pretty unavailable. The staff was friendly, but couldn't
Help with anything help.

10/10

Exceptional

27 Jul 2026

Angelica

Everything was clean and was given great service

8/10

Excellent

27 Jul 2026

Danny

Estuvo todo bien

2/10

Poor

27 Jul 2026

Elizabeth

Terrible. We were there 3 days and housekeeping never showed up. There was construction going on that made navigating virtually impossible. Would not recommend!

8/10

Excellent

27 Jul 2026

Armond

Pool too crowded
Too many kids

2/10

Poor

27 Jul 2026

Michael

The main reason I booked here was for the wave pool, it was out of service having maintenance issues. I called ahead before i booked to ask if the pools were open and working and they said yes but evidently they lied.

10/10

Exceptional

27 Jul 2026

Leslie

It was my first time staying at Mandalay Bay and the property was gorgeous, well maintained in the staff were just super friendly and nice. The only thing is it’s far walking distance to the Moore center of the strip if that’s a factor for you otherwise it was great

10/10

Exceptional

27 Jul 2026

Valerie

Excellent room. Super luxurious bed/bedding, 2 closets, sunken tub and walk in shower. Commode in its own room. Gorgeous view. Loved it all.

6/10

Pleasant

27 Jul 2026

Deborah

Check in was not the easiest, long lines. There is staff patrolling the lines answering questions, and are amazing in added help. They advertise a lazy river, I didn’t read anywhere that you needed to supply your own tube. They sell them on site. Bring lots of money, food and beverages are a lot of money for a family.

8/10

Excellent

27 Jul 2026

Todd

Clean - housekeeping staff were friendly.

10/10

Exceptional

27 Jul 2026

Ismael

10/10

6/10

Pleasant

27 Jul 2026

Alishia

The room was nice, but it took us almost two hours to get checked in and I’m pretty sure the woman helping us took her 15 minute break halfway through assisting us.

10/10

Exceptional

27 Jul 2026

Tiaa

Great location
Restaurant options
Good DJs/music
Valet baggage guy was very friendly and helpful
Lines were very long but front counter staff were helpful and efficient

4/10

Poor

26 Jul 2026

Edgar

I usually visit Vegas ones or twice a year and like to stay at Mandalay cause of the pools, the wave pool was closed. My experience this time around was not to my liking it started when I arrived only one parking elevator working it took like 20 minutes to get to the casino floor, I used the app to check in and it dint work so I tried their self check in system and that didn’t work so I had to stand in line another 30 minutes to check in. When my stay was over I tried using the TV to check out that was out of service so I tried their self app again still didn’t work I had to walk down a check out at the front desk over all not a great experience pretty disappointing trip

2/10

Poor

26 Jul 2026

Laura

We paid for valet parking and it took over an hour each and every time we tried to retrieve it. What a waste of vacation time. I booked two rooms a month in advance. The hotel tried to give us rooms on different floors. I had to wait an hour and a half in line to resolve the issue.

10/10

Exceptional

26 Jul 2026

Karina

the waves pool was closed on Saturday, my kids only had 1 hour to enjoy it

2/10

Poor

26 Jul 2026

Patricia

Worst ever will not ever go back

8/10

Excellent

26 Jul 2026

Sarah

Room was spacious and clean! All of the restaurants we ate at were great! No need to leave the resort if you don't want to or have to!

Partner

10/10

Exceptional

26 Jul 2026

sandra

Great location. Did not have free coffee for the guest or microwave in room.

10/10

Exceptional

26 Jul 2026

Diann

Lovely experience. We were in Vegas for a huge conference. Room was very large, clean, pretty and comfy. Facilities, like the elevator, hallways, etc, were very clean and pretty. Wish there had been more locations open for dining. Lots of the restaurants on the property, including walking to the connected convention center, were closed. They could have made a huge profit from so many of us!

10/10

Exceptional

26 Jul 2026

Alma

Clean room

Family_with_children

6/10

Pleasant

26 Jul 2026

Todd

Room and “resort” were good

4/10

Poor

26 Jul 2026

Negar Taheri

They do t have a good staff and clean room breakfast

10/10

Exceptional

26 Jul 2026

janette

Loved our trip and stay . Would stay here . Being able to use our paid hotel parking at any MGM Hotel at no extra cost was awesome !!!

6/10

Pleasant

26 Jul 2026

Kayla

The stay was pretty average.

8/10

Excellent

26 Jul 2026

Melissa

It was good

10/10

Exceptional

26 Jul 2026

DEBORAH J

The hotel is very nice. The suites are lovely. The closet space is small. The safe takes up some of the space in the closet. You can't use the refrigerator for leftover food because they charge you if you move anything around in the refrigerator. You don't have cups as your charged if you pick up a cup. Otherwise the hotel is nice.

8/10

Excellent

26 Jul 2026

Maria

Clean room and nice staff

10/10

Exceptional

25 Jul 2026

Vincent

Nice, friendly staff, and lots do there.

Family

10/10

Exceptional

25 Jul 2026

Karega

No additional comments. Service, stay and amenities were as expected.

Self

6/10

Pleasant

25 Jul 2026

Vivian

We came just for one night because we were seeing the backstreet boys. We purposefully booked the Mandalay Bay because of their pools. that day that we checked in the wave pool was closed due to some sort of oil spill, and it removed closed the rest of the day which made all the other pools, congested and very crowded so we were unable to enjoy any of the pools. The wave pool did not reopen until the following day, but we were checking out. Also not sure if it was the summer heat but our room was set at 64 degrees but still felt very warm. Just wished we were comped for something since the pools were so congested due to the closure of the wave pool.

6/10

Pleasant

25 Jul 2026

ChiQuita

Long time for assistance with checking in, not really friendly at all staff.

10/10

Exceptional

25 Jul 2026

Varduhi

Amazing service amazing time . Will definitely be back again. Great experience.

10/10

Exceptional

25 Jul 2026

Julia

We had a great time.

Family_with_children

6/10

Pleasant

25 Jul 2026

Dustin

The room was stuck at 77 degrees. It’s so hard to sleep when it’s that hot. I called the front desk and they said they would send maintenance. The room never changed, even though I set it as low as I could at 65.

Way too expensive to not get AC.

8/10

Excellent

25 Jul 2026

John

Property is top notch. However the electronic check in as well as online checkout did not work.

10/10

Exceptional

25 Jul 2026

David

If you need a mini fridge, make sure you ask as soon as you check in. There is a limited supply.

8/10

Excellent

25 Jul 2026

Kimberly

Property was nice and clean

10/10

Exceptional

25 Jul 2026

Deborah

Our room was in the W Hotel which is part of Mandalay Bay. It was clean, beautiful, and new . The wave pool and lazy river was a lot of fun . I highly recommend this hotel and would definitely stay here again.

10/10

Exceptional

25 Jul 2026

Ana

Good

Family_with_children

10/10

Exceptional

24 Jul 2026

Kyla

Great stay, nice room and no noise

6/10

Pleasant

24 Jul 2026

ireneusz

All restaurants super busy … long lines - waiting 45 min

10/10

Exceptional

24 Jul 2026

Jacqueline

Very helpful staff. The suite was cleaned daily and the food was excellent.

8/10

Excellent

24 Jul 2026

Jennifer

Very clean and quiet. We enjoyed our stay and will definitely come back.

4/10

Poor

24 Jul 2026

Alicia

They nickle and dime you for everything!! They only have a coffee maker in the room .. but you have to pay for cups and coffee. Staff is rude and not helpful. I also overheard some of them saying they couldn't wait for us to leave. I will never stay in that rat trap of a hotel again!

10/10

Exceptional

24 Jul 2026

Natali

The property is amazing. Love the pool, so much fun! the check in lady looked a little annoyed Other than that everything was excellent.

10/10

Exceptional

24 Jul 2026

Bianca

House keeping is beyond on top of their duties. During my 4 night stay they switched my sheets , vacuumed my room, dusted, and sprayed down and wiped down counters daily.

10/10

Exceptional

24 Jul 2026

Abby

Great stay!

2/10

Poor

23 Jul 2026

Jakquelyn

The extra charges for absolutely everything were extremely terrible! Just like a convention center. Most items purchased had a mark up of 200%, but buy 2 cans and you get a cheap shot! Wait staff in the casino was practically non existent and demanded tips for sub par service (45 minute wait) this is not a family friendly priced resort at all it’s a convention center! We were charged “rent” for refrigerator space at $25/day. Bathroom design is poor with NO privacy (it was Beautiful, but everyone can hear everything hitting the water in the outside room), room was very hot and thermostat only went down to 68 degrees. Tried to reach customer service for clean towels waited 20 minutes on the phone then waited 3 hours for towels to show up. Uber pick up waiting room was filthy and full of trash and hot. Probably 50% of escalators on the premises were broke down at some point. Pool and lazy river were great and extremely realistic on the beach front sand and straws in the waves. If you wanted an umbrella with your chair it cost $200-$250 depending on the day and hour. Please don’t look on the outside drains or the hairballs might make you think twice. But you get free air for your tubes!

10/10

Exceptional

23 Jul 2026

Constance

Very nice , room was very clean !

8/10

Excellent

23 Jul 2026

Jaime

Parking is far

10/10

Exceptional

23 Jul 2026

Damien

It was a great experience to stay at Mandalay Bay Resorts! I like the way how it was connected to Luxor and Excalibur, made it easy to explore. Will definitely visit again!

10/10

Exceptional

23 Jul 2026

Delia

The room was clean and well maintained. The A/C took a bit to cool down, but it was a hot day in Las Vegas so I won’t hold that against the hotel. The check-in staff was very friendly and very helpful. The employees at the pool were also friendly and very attentive. I enjoyed my visit and look forward to staying at the hotel in the future.

Family_with_children

10/10

Exceptional

23 Jul 2026

Ronen

Beach pool was incredible
And very clean room

4/10

Poor

23 Jul 2026

JOHN

Shower was horrible from 1980’s. Not keeping up with today’s needs