Name: Homewood Suites by Hilton Las Vegas City Center
Address: 4625 Dean Martin Drive, Las Vegas, 89103, US

6/10

Pleasant

10 Jul 2026

April

I checked in on Friday and there were no room keys the entire visit. I was met with additional wait time with every arrival. There were no answers on an estimated solution. Very inconvenient. Most of the staff was friendly, however others were abrupt and less friendly.

The saving grace was the newly renovated room.

Family

2/10

Poor

06 Jul 2026

HUEIWENG

I am writing to formally log a complaint regarding my recent three-day stay at your property. Our experience was nothing short of a disaster due to severe operational failures and undisclosed construction.
No Room Access: Upon arrival, we were informed that due to ongoing construction, no room keys were available. For our entire three-day stay, we had to wait for a staff member to manually unlock our door every single time we wanted to enter our room. This was an unacceptable breach of basic hospitality and security.
Broken EV Charging Stations: Prior to arrival, management confirmed that there were three working charging stations on-site. However, they failed to mention that the stations were completely broken. We left our vehicle plugged in for three hours only to find it hadn't charged at all, disrupting our travel plans.
Disruptive Renovation Noise: The hotel was undergoing heavy renovations during our stay. The noise was unbearable, with non-stop pounding and drilling directly above our room throughout the day.
We were completely blindsided by these conditions. Had we been notified of the lack of keys or the heavy construction beforehand, we would have booked elsewhere. Given the severe lack of basic amenities and peace, I am requesting a [partial/full] refund for our stay. I look forward to your prompt response and resolution.

Family_with_children

8/10

Excellent

05 Jul 2026

Diana

The door keys were not working in any of the rooms so we had to have someone let us in initially. We had 5 people in the room so we did not need assistance after that.

Friends_and_family Family

8/10

Excellent

29 Jun 2026

Laura

We enjoyed our stay. Staff was wonderful and kind. Would have appreciated a little more options for breakfast, and daily room service with beds made would have been nice. Apparently they do it every 2 days

Family_with_children

10/10

Exceptional

28 Jun 2026

Daniel

Biggest issue is barely an issue. The AC wasn’t working in the workout room. But we were told the property next door would let us use theirs.

Ice machine on our floor wasn’t working.

But it was nice to have the kitchen and sitting area to relax after a warm morning at camp for our son.

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Selena

Loved my stay, the girls at the front were so sweet and helpful! They have a shuttle to the strip but it ONLY goes to the ARIA. Pick up is at the Buddah! Our driver was really nice! One of the guy at the front (moreno) was a little rude.

Family_with_children

10/10

Exceptional

23 Jun 2026

Guillermo

Overall for a quick one night stay, the place was well maintained and looked great. It was very clean. Breakfast was great. Only negative would be that parking is not free but I understand given the proximity to the strip. If we go back, we would definitely stay there!

Family_with_children

6/10

Pleasant

23 Jun 2026

Lenora

We usually stay at this hotel 2x a year when we come to Las Vegas but this time was a little disappointing. I will start with the positives. The gentleman at the Front desk, Ridell was amazing, He was welcoming, very friendly, professional and had excellent customer service. The room was clean, breakfast food was good.
The Negatives about our stay was, the dumpsters full of old mattresses & trash right outside of the front hotel lobby entrance the entire time of our stay and it smelled. The driveway area to the entrance of the lobby was blocked off. We went to the breakfast area downstairs at approximately 8:58 a.m. the potatoes were gone and I asked the lady in the kitchen area named Maria if there would be any more coming out, she stated \"yes in 10 minutes\", I thanked her and waited. After waiting and serving myself potatoes I went to the ketchup bottles which were empty. Due to the language barrier I spoke to Maria Spanish for her to understand me better and asked her if there was any more ketchup. Her answer was \"I will get some but I can't be in two places at one time\" this was rude but I proceeded to apologize because I understood she was busy but that's not a good response for customer service. The other issue I had was the parking. I had to pay for parking each time I left the parking structure and didn't find out I needed to have a pass for the day before I left. Therefore I paid close to $100 in parking for

10/10

Exceptional

21 Jun 2026

Anjali Dnyanesh

Very good hotel.

Family

10/10

Exceptional

21 Jun 2026

Subodh

Nice hotel 20 minutes from the strip. Good variety of the breakfast menu, clean rooms and friendly staff and service.

Parking is paid for $21 per day and not free

Overall good value for money 👍

Family_with_children

10/10

Exceptional

18 Jun 2026

Nikita

We stayed at Homewood for a week with two kids. The hotel is located about ten minutes away from the strip in a relatively quiet area. We had a very spacious room that almost felt like a condo, and we loved having the dining area and the kitchen. The staff were nice and helpful. When we ran out of towels or had a small issue with the kitchen sink, they immediately sent help. The shuttle bus to the strip is definitely a bonus if you're looking to save on parking fees. Our only complaint is the breakfast food. It felt repetitive after a few days. The pool was nice and clean. All in all, if you're looking for a quiet family vacation on a budget, this is a great place to stay.

Family_with_children

10/10

Exceptional

17 Jun 2026

Marcia

As a family, cleanliness is always our top priority. Our room was immaculate when we arrived, and housekeeping did an amazing job keeping it fresh and tidy throughout our entire stay.

We had plenty of room to stretch out and relax without feeling cramped. The layout was incredibly functional, giving everyone their own space to unwind after a busy day of exploring.

The customer service here is top-notch. Every staff member we encountered was genuinely warm, welcoming, and eager to help with a smile. They truly made us feel at home.

Family_with_children

10/10

Exceptional

12 Jun 2026

Gordon

I stayed in one of the newly-updated rooms and it was fantastic. Great breakfast and friendly, helpful staff. The location just off the strip was perfect. Excellent experience and I would absolutely stay here again.

Partner

6/10

Pleasant

31 May 2026

Ketan

It is an ordinary experience. Staff is helpful, but the hotel lacks in cleanliness and amenities are just ok.

10/10

Exceptional

30 May 2026

marisol

I liked how we had a kitchen and everything was neat and organized for us when we arrived. The free breakfast was great and they offered a lot of options. The staff was friendly and helped us get checked in.

Family

10/10

Exceptional

29 May 2026

Maria

The staff was very helpful. We ran into a little hiccup with our stay and they were so helpful in getting it figured out.

Friends

10/10

Exceptional

09 May 2026

Elena

Great room
Convenient location
Breakfast is a bonus

10/10

Exceptional

08 May 2026

John

great place for the price, much cheaper than the trip and the rooms are much better

Self

10/10

Exceptional

05 May 2026

Annette

Good property away from madness from strip. Walkable to strip if you don’t mind walking by busy roads. There is a shuttle to a strip hotel which I found out at checkout. Huge rooms with a kitchen even with a dishwasher.

Business Self

10/10

Exceptional

03 May 2026

Chris

The rooms were excellent very spacious

Friends_and_family Family

10/10

Exceptional

29 Apr 2026

Amy K

Would recommend this place

Family

10/10

Exceptional

26 Apr 2026

Stephanie

was good place to stay at pool was great and staff

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Stephanie

Breakfast was good. They just need to add some bacon or sausage to the menu but all choices were good and well cooked, fruit was fresh. The room was very comfortable for us, and kitchen was clean.

6/10

Pleasant

16 Apr 2026

Romil

Parking is through third party, which makes it confusing. They messed up our check in and assigned incorrect room to one of the family members. The room heater did not work.

Family_with_children

10/10

Exceptional

15 Apr 2026

Jeffrey Paul

Clean hotel with a nice breakfast and friendly staff. Nothing fancy but very economical and close to the action.

Friends

10/10

Exceptional

12 Apr 2026

Rick

Nice spot for a good price. Highly recommend

10/10

Exceptional

12 Apr 2026

Mary

Breakfast had a good variety , we had children ages 2-14 and they always had choices of what to eat.

Family_with_children

10/10

Exceptional

09 Apr 2026

Ashok kumar

Very good breakfast menu

Friends_and_family Family

6/10

Pleasant

02 Apr 2026

Alex

Breakfast was good.

Family_with_children

10/10

Exceptional

30 Mar 2026

Breanna

The staff were so helpful and attentive any time we needed something!

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Gemma

Clean and modern rooms

8/10

Excellent

28 Mar 2026

Leslie

Breakfast was great!

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

Sara

Everything was great

Family_with_children

10/10

Exceptional

20 Mar 2026

Stacey

Yes

Family

10/10

Exceptional

15 Mar 2026

Peter

It was a nice place with a beautiful free breakfast every morning and the staff was just so helpful even when I got locked out of my second room! The only problem I had was when I tried to tip them using their new tip q code thing and it would only let me tip either the front desk staff or the cleaning staff. Really they were just that good and everything was effortless and what wasn't immediate and easy the staff helped with fast. I'll definitely be back to this property.

Oh I should probably add that we got a delivery using GrubHub from a nearby Chinese place and the delivery guy called continually asked for my wife's room number and her gate number and this kind of thing. She wasn't having any of that but he was real pushy. When she told him to leave the food at the front desk he pushed back pretty hard and the people at the front desk got right in the middle of it for us and told him to leave. We got the food and it was safely packaged by the restaurant and it turned out to be a really safe experience and we were happily helped out of what could have been our tough situation by the staff of the hotel. Look out for predators everywhere, but it is helpful to have folks like the ones in this hotel who are very protective of their peeps.
(same review as I added to Google Maps just after the trip)

Family

10/10

Exceptional

13 Mar 2026

Vijender

Breakfast was good, rooms were spacious

Self

4/10

Poor

04 Mar 2026

Luis

My second time staying here and it was a big disappointment. The room I was given was very disappointing. The AC screen was broken so I couldn’t see what temperature I was adjusting it to. Thank goodness it’s still worked. The bathtub drained very slowly and the bathroom vent was filthy. I didn’t bother complaining because I’m disabled and was traveling with an elderly family member and a dog. I didn’t wanna repack and transferred to another room. The employees were all great. Maybe I’ll check check the room thoroughly before I get settled in if I should decide to stay again.

Pet

10/10

Exceptional

02 Mar 2026

Rose

Spacious room. Full kitchen. Great breakfast choices.

Family

10/10

Exceptional

12 Feb 2026

David

Thank you for your hospitality and excellent hotel!

8/10

Excellent

08 Feb 2026

Sandra

Our stay at the Hilton Homewood Suites served its purpose well for our family of five. We stayed in Room 201, which was conveniently located near the stairs, making it easy to come and go. It was also close to the heated swimming pool, although we didn’t get a chance to use it this time.
The room didn’t offer much of a view, and the bedroom window faced bright exterior lights, but the curtains did a great job of blocking them out. Breakfast was simple yet filling and a good way to start our day before heading out to explore the area.
Since we were out most of the time, it was nice to return to a quiet hotel away from the busyness of the Strip. The main downside for me was the $20 per day parking fee, which felt a bit unnecessary. Overall, it was a comfortable and convenient stay for our needs. Staffs were friendly and accomadating.

Leisure Family

10/10

Exceptional

25 Jan 2026

Nancy

The room was ready an hour before check in, the staff were nice and the room was very spacious and clean. The location was the main reason I chose this and I would stay here again. No complaints :)

Leisure Family

10/10

Exceptional

25 Jan 2026

Deborah

Great stay. Clean and comfy

Friends_and_family Family

10/10

Exceptional

08 Jan 2026

Pamela

Staff and breakfast

2/10

Poor

06 Jan 2026

Yoon Hwa

The room condition was terrible, and the staff were incredibly rude and incompetent. I had to stay at this hotel for eight nights and seven days, and having to interact with them multiple times a day made my family very uncomfortable. I felt so sorry and embarrassed towards my family because I was the one who booked this place. This experience has left me with a negative trauma regarding travel.

6/10

Pleasant

05 Jan 2026

Adelisa

We stayed for 4 nights Dec 29-Jan 2 and did not have housekeeping services during our stay. I verified with the front desk if we’re scheduled on the December 31st since housekeeping is every other day, and was told we’re on schedule for cleaning that day. However our we NOT CLEANED at all. I was told that our room was pushed to on the next day, January 1st- but our room still was not cleaned. Very disappointed with housekeeping services at this place.

Leisure Family

10/10

Exceptional

02 Jan 2026

Kimberly

N

2/10

Poor

01 Jan 2026

Brian

Room was not what we reserved. Nothing was done to accommodate our needs. Staff was friendly but not the room we reserved.

Leisure Family

10/10

Exceptional

26 Dec 2025

Geronimo

Fantastic, excellent services, excellent breakfast

10/10

Exceptional

20 Dec 2025

Christine

Clean, welcoming staff and feels like home!

Leisure Pet

10/10

Exceptional

18 Dec 2025

Cynthia

We enjoyed our stay and the friendly employees. Beds were comfortable and breakfast was very nice. The strip was a 15 minute walk from the hotel, which was convenient.
Stay dates Dec.5-12.

Leisure Partner

10/10

Exceptional

13 Dec 2025

Glen Richard

Wonderful staff.

2/10

Poor

06 Dec 2025

Macario

Horrible stay, check in was 3pm, arrived at 5pm and the room was not ready. Worst is TV was not working at all, and when I called the front desk, they said there was no technician available and I had to just figure it out. Room was hot and AC would not stay on. Horrible Stay.

Friends_and_family Family

6/10

Pleasant

04 Dec 2025

Tony

Staffs were great. Nice breakfast. A mile walk to the allegiant stadium. Secure parking. Not a walking (unless you prefer) distance to the strip.

Leisure Family

10/10

Exceptional

04 Dec 2025

Jyoti

everything was great, other than the fact that they couldn't provide room keys to their guests. The front. desk had to come and open the rooms for all the guests. Breakfast was awesome and rooms were good.

Leisure Family

4/10

Poor

01 Dec 2025

Shahid

We stayed 3 nights and only once someone came for cleaning and literally just threw fresh towels in room and took trash out, rest all was untouched, no cleaning, no bed sheets were changed. Keys were not working, we had to call someone every time we had to go in/out but they were very responsive but it was annoying. It's little far from strip and not walking distance

Leisure Family_with_children

4/10

Poor

29 Nov 2025

Steve

Room card key machine was broken for the entire 3 day trip. Without the card key, we need a hotel employee to open our room door every time. One night at 11pm, the alarm was ringing for 10 minutes everywhere in the hotel and had to evacuate the room. The couch in the living room was so dirty and the sofa bed was terrible. The electricity charging machines were all out of order in the parking.

Friends_and_family Family

8/10

Excellent

22 Nov 2025

Romichelleah

Yes

Friends_and_family Family

10/10

Exceptional

03 Nov 2025

Nikolaos

Everything was good, staff friendly, hotel was clean but the breakfast was downgraded compared with our last visits.
Last times we been there we had more options for breakfast.
Even for coffee was just cream, no oat milk , no milk etc.

Friends_and_family Family

8/10

Excellent

24 Oct 2025

Drazen

The rooms were old beds, squeaky, and uncomfortable and sheets were old as well, but very satisfied with room and amenities and staff

10/10

Exceptional

24 Oct 2025

Kritladda

Definitely will be back. Room was clean and nice kitchen have everything you need for family travel. Staff is amazing.

Business_and_leisure Family_with_children

6/10

Pleasant

21 Oct 2025

Y

The staff was very friendly

The pool was under maintenance and to go to the other property would have cost $12 for parking.

I would like a refund of some kind for that inconvenience because I intentionally chose a place with a pool

Leisure Family

10/10

Exceptional

19 Oct 2025

Cranesha

awesome

Business

6/10

Pleasant

07 Oct 2025

DAVID

The room was not clean when we arrived. Specifically, spots on the chairs and and a fairly large gooey red substance (ketchup? semi-dried juice? blood?) under the kitchen table. The carpeting had not been vacuumed. There was no remote for the television in the common area. The bedding was strange-- no blanket but a thin quilted cover that was to act as a blanket. The shower fan did not operate. The surface area around the pool had deteriorated into gravel which everyone dragged into the pool when getting in. There was no clock in the bedroom and a nightstand on only one side of one of the beds. The room was sparsely furnished (e.g., no upholstered chair in the bedroom space; we wiped the stains off of the small office chair). The breakfasts were mediocre and not up to normal Homewood Suites standards. Staff, however, were generally friendly and helpful. While quiet, the hotel's location across the interstate highway from the Strip made walking to any destination out of the question.

Leisure

10/10

Exceptional

05 Oct 2025

Mary Beth

Staff was very helpful.

Leisure Partner

8/10

Excellent

02 Oct 2025

Arturo

No shops near by but the host Latanya was amazing. Great costumer service and friendly.

Business

2/10

Poor

28 Sep 2025

Erin

The room was disgusting. There were popcorn kernels and stains in the pullout bed and when we tried to talk to the workers there they were unhelpful and honestly kind of rude.

8/10

Excellent

09 Sep 2025

Tayfun

Really good free breakfast buffet. Good for a road trip break

Leisure Pet

10/10

Exceptional

07 Sep 2025

Ana

Xx

8/10

Excellent

31 Aug 2025

Chuck

Nice breakfast provided.

Leisure Family

10/10

Exceptional

22 Aug 2025

Alexandru

Nice and safe

Family

10/10

Exceptional

19 Aug 2025

Greg

Great stay

Good comfortable clean Hotel highly recommend

Friends_and_family Family

4/10

Poor

18 Aug 2025

Maria

I arrived early and confirmed that my room would be available at 2:30 p.m. When I returned to check in, it was already 3:30 p.m., and the room was still unready. I did get an upgrade to a two-bedroom, two-bathroom unit. At first, everything was terrific. Once we lay down on our beds, the pillows and covers smelled horrible, like they had not been changed for a while, so did our blankets. I didn't complain to the front desk because I absolutely love their customer service. It was my second time staying here and my first experience was so much different than this one.

Leisure Family

10/10

Exceptional

06 Aug 2025

Rosana

Nice staff, excellent breakfast, good rooms.

Leisure Family_with_children

8/10

Excellent

06 Aug 2025

Elias

family friendly place, easy to find, easy access, just a little to noise since it's near the highway

Leisure Family_with_children

6/10

Pleasant

02 Aug 2025

Roger

Unsanitory, disappointed.

The bed platform was like a thin metal box that made soo much noise with ever motion on the mattress. Worst experience ever and I’ve stayed in lots of different hotels. Toilet had previous poop stains, hair on hanger, dirty towels. Just a terrible experience. The only positive thing I can say is that the front desk ladies were very friendly.

Partner

8/10

Excellent

02 Aug 2025

Ricardo

The place is good. Breakfast foods are not that good though, it is ok.

Leisure Family

10/10

Exceptional

30 Jul 2025

Linda

Clean and quiet area. The shuttle is a huge plus.

Leisure Family

8/10

Excellent

25 Jul 2025

NANNETTE

Breakfast should be more appropriate for children.

Family_with_children

10/10

Exceptional

24 Jul 2025

Brenden

Good price relative to the strip while not being too far.

Business

10/10

Exceptional

22 Jul 2025

Craig

Las Vegas

Clean room, friendly and helpful staff.

Partner

10/10

Exceptional

20 Jul 2025

Naomi

Very spacious and dog friendly

Leisure Pet

10/10

Exceptional

19 Jul 2025

Sarah

Wish the Tesla drivers didnt park at the charger for no reason. Tesla drivers sitting without charging, the same 2 cars the whole time.

Leisure Family

10/10

Exceptional

08 Jul 2025

Rosario

Room is very spacious

Leisure Family

4/10

Poor

07 Jul 2025

Meiyi

I've reserved 2 nights for July 4th but I stayed 1 night and checked out on next morning. The location was not good, it's very hard to find the hotel. The website mentioned that 15 mins walk to Bellagio Casino, but there's no way to cross a heavy traffic highway. The elevator was wet and dirty. You could not control the room A/C fan speed which was too strong and noisy. The breakfast choice was less, and the food was cold.

Leisure Family

10/10

Exceptional

06 Jul 2025

Joanna

Awesome!

10/10

Exceptional

05 Jul 2025

Jakie Karina

Accommodating staff & nice neighborhood

Leisure Family

10/10

Exceptional

29 Jun 2025

Megan

Everything was great. The suite I purchased on Expedia wasn’t available on check in, but hotel staff made sure to accommodate my needs and get me into two rooms that would fit my party.

Leisure Family_with_children

10/10

Exceptional

22 Jun 2025

Maggie

good

Leisure Family

10/10

Exceptional

21 Jun 2025

Christopher

Very friendly staff, comfortable room, and fantastic breakfast!

Friends_and_family Family

8/10

Excellent

08 Jun 2025

Robin

Clean and family friendly hotel!! Staff is friendly and welcoming. The only thing I didn't like was that it's not walking distance to the strip. They do offer a shuttle to the Aria hotel (that's on the strip), but next time I'll book with a hotel on the strip so that it's closer to everything. I had to Uber everywhere which got kind of expensive.

Friends_and_family Family

10/10

Exceptional

07 Jun 2025

Mary

The breakfast was amazing and so was the service.

Friends_and_family Family

10/10

Exceptional

02 Jun 2025

Adan

I’m so glad we stayed here a very family friendly oriented place and non smoke it smelled very clean and breakfast was wonderful we will definitely be staying here again when we come :)

Friends_and_family Family

8/10

Excellent

27 May 2025

Jan

Great location if you’re like me and want to stay off the strip. Just one small complaint—the elevator was really painfully slow. If you’re on the upper floors be prepared to wait.

Self

10/10

Exceptional

26 May 2025

Maria

.

Family vacation was wonderful and the shuttle to the strip was a plus

Friends_and_family Family

8/10

Excellent

15 May 2025

Joseph

Overall it was a good place to stay. I didn't care to have to pay for parking.

Leisure Family

10/10

Exceptional

01 May 2025

Angela

Great stay

Everyone was so nice. When you walk in the door everyone is smiling a happy to breakfast also

10/10

Exceptional

22 Apr 2025

Sarak

I love it

10/10

Exceptional

21 Apr 2025

Karen

Great service!

Leisure Family

4/10

Poor

19 Apr 2025

Kristiane

Air conditioning did not work. We called the front desk and a very nice lady came up and seemingly had knowledge of the issue. She got it workingat around 11pm, but unfortunately the fix was only temporary. The AC gave out again in the night and we spent an uncomfortably hot night in that room.

If you plan to go to The Strip, there is no way way to walk there. On a map, it seems like there should be a good way but the sidewalk system in Las Vegas is ridiculous.

10/10

Exceptional

18 Apr 2025

Clarke

Exceptionally clean (my number one criteria). Front desk staff and housekeeping staff very friendly and helpful. Free breakfast was good, and saved us over eating it somewhere pricey.
Only downside is distance from the strip - physically very close as the crow flies, but not really walkable. We found that out. Take an Uber or some other service though, and it is effortless. Location off the strip means total quiet in the hotel.

Overall, I concur with all the great reviews this place got. Would strongly recommend, especially given some of the high prices at whatever Strip hotel.

Leisure Partner