Rio Hotel & Casino A Destination By Hyatt Hotel

United States , Las Vegas - NV
LAS VEGAS, 3700 W. Flamingo Rd.
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100 reviews shown

4/10

Poor

15 May 2026

Manuel

None of the elevators were working 45 min wait to check in .. all luggage’s had to be carried to the 10th floor

Family_with_children

4/10

Poor

15 May 2026

Kimberly

Most of the elevators were down when we stayed there forcing us to wait up to 45 minutes to get to our room. We were late to an event due to the elevators. They didn’t have stairs that you could use without having to head down very eerie hallways and ending up on the outside of the building.

10/10

Exceptional

14 May 2026

christina

Room was beyond beautiful

Self

10/10

Exceptional

14 May 2026

Jeffrey

Awesom!!!!!!!!’

10/10

Exceptional

14 May 2026

Elissa

Excellent

10/10

Exceptional

14 May 2026

Lizette

I stay at the Rio every year with my family and it's perfect

Partner

10/10

Exceptional

13 May 2026

Michael

Great rooms

Self

6/10

Pleasant

13 May 2026

Vera

Need 2 people or pay staff to help with luggage because it is a long walk to room from the entrances. The room was nice and was clean. Great pool areas, but pool closes at 6pm -big negative. It was still 95 degrees at 6 pm and we couldn’t enjoy the pool.

Partner

6/10

Pleasant

12 May 2026

JONAL

Highly recommend calling, prior to booking, to make sure no events are happening at there convention center and no elevator issues. Had to wait 45 minutes to an 1.5 hours to get back into room due to one side of the elevators were working. No one was working the front desk. We had nothing to do with the event at the convention center.

Friends_and_family Family

2/10

Poor

12 May 2026

Jordan

II can't believe the terrible experience I had at the Rio during the volleyball tournament. I would have much preferred to stay at a different hotel with functioning elevators. As a disabled person who relies on a cane to move around, I was left waiting at the elevator for 20-30 minutes just to go up and down from my room because of the hotel's elevator problems. When I asked for assistance to bring supplies to my room after checking in, I was told that incoming guests had priority and that I would have to wait over an hour. The lack of staff support in this situation is unacceptable. How is it possible that a guest with a room already booked and disabled is left waiting for someone who is just checking in? This whole experience was completely unsatisfactory, and I have no intention of returning anytime soon.

Friends_and_family Family

6/10

Pleasant

12 May 2026

Laraine

If there is large amounts of people staying the elevator situation is really bad.

Family_with_children

2/10

Poor

12 May 2026

Sophia

The elevators didn’t work, you had to wait over 20 minutes to go up or down. The AC wasn’t working and when I called them they just said “yeah it’s Las Vegas. It’s hot. We’re working on it” and they didn’t have portable fans to offer guest. Our shower drains smelled like sewer. When we got into our room, there were straws on the floor, so not cleaned from the previous guest.

8/10

Excellent

12 May 2026

Manuel

Free parking, spacious room

Family_with_children

4/10

Poor

12 May 2026

Jonathan

Most of the features of the old, grand version of the hotel are mothballed. The property seems to be bleeding money from the new owner. The room was fine, updated, but everything was empty... no minibar, no water, no coffee, nada. $21 for 2 bottles of water in the gift shop, and $50 per day of 'resort fee'.
I would make another choice; this is an old, grey mare of a hotel now.

Partner

2/10

Poor

12 May 2026

Janet

Awful. Just awful. Elevators didn’t work. Food subpar. Service almost nonexistent. Don’t stay here unless you are desperate.

Self

10/10

Exceptional

11 May 2026

Desoree

Everything was okay

Self

8/10

Excellent

11 May 2026

Carlos

Elevators are being renovated at the Ipanema Tower. Wait is terrible.

Family_with_children

8/10

Excellent

11 May 2026

Gerardo

Didn't eat there very little options

Self

2/10

Poor

11 May 2026

Kelly

Problems everywhere you turn. Never going back!

Friends_and_family Friends

8/10

Excellent

11 May 2026

Jadah

Only had 5 elevators working. Had to go down the stairs a few times because the wait was long. Wish there was another coffee stan.

8/10

Excellent

10 May 2026

Richard

A lot of reviews stated the rooms were old and not well cleaned. We had a fully remodeled room in the Ipanema tower - the room was really nice, large, comfortable, and clean. Other reviews also stated check-in was difficult and staff were rude - neither of these were our experience. Check-in was quick and easy, and the staff member assisting us was very helpful and friendly. We also had an excellent dinner at the Luckley Tavern. The only reason I don't give this 5 stars is the Ipanema tower had almost half the elevators out of service. The number of elevators available was probably sufficient for typical traffic, but there was a large volleyball meet at the convention center, and there were certain times when all the teams were trying to use elevators at the same time. This caused huge backups with long lines to get onto an elevator. It was so bad that if you were on a middle floor and needed to go down, each elevator going down was full when it got to the middle level floor and you couldn't get on. Many of us just pressed the up button, were able to enter a mostly empty elevator up to the high floors, and stay in back to the bottom. Again, this only happened a few times during our stay, but when it did there were long delays. But overall the hotel was very nice and I would stay there again.

Partner

2/10

Poor

10 May 2026

Luna

terrible staff, and over charged

2/10

Poor

10 May 2026

John

I stayed at the Rio Hotel & Casino from Thursday through Sunday, and unfortunately it was one of the most frustrating hotel experiences I’ve had in Las Vegas. The biggest issue was the elevator situation. Only four elevators seemed to be working the entire weekend for such a huge hotel tower. The lines to get on an elevator were absolutely insane — honestly longer than some Disneyland rides. Guests were packed shoulder to shoulder, waiting forever just to go up or down. People were getting so angry and frustrated that there were almost fist fights breaking out near the elevator areas.

To make matters worse, the air conditioning was not working properly, which made the stay extremely uncomfortable, especially in Las Vegas heat. The plumbing was also terrible, with slow drains and overall poor room maintenance that made the hotel feel outdated and neglected.

A major Las Vegas resort should be able to manage weekend crowds and special events and maintain basic hotel functions, but this stay felt chaotic from start to finish. Between the broken elevators, bad AC, and plumbing issues, the experience seriously took away from the trip. I really hope Rio management addresses these problems because guests deserve much better.

Friends_and_family Family

8/10

Excellent

10 May 2026

SAMUEL

Loved the pool. Loved the spacious room on the 20th floor. But the plumbing needs maintenance a lot of random knocking from the pipes in our bathroom at all diffrent times. Corridor is nice except for a random wallpaper tear do to plumbing access.Not all Elevators are working long lines to get to your floor we hope they fix these issues we would definitely stay there again. Employees are nice and polite food is good drinks are good casino is fun.

Partner

10/10

Exceptional

10 May 2026

Keisha

Clean room

Business

6/10

Pleasant

10 May 2026

Kendra

The room was nice, also clean. The elevator situation was awful! Multiple elevators were not working. The line to get on an elevator was about 20-40 min long. To go down from your room it was about a 20 min wait at the elevator.

Family_with_children

2/10

Poor

10 May 2026

Paty

Room was great, my main complaint is elevators were not all working so that is why the rating was low.

Family_with_children

10/10

Exceptional

10 May 2026

Tanya

First of all they have were u can stream the tv but mines didn’t work so I was stuck watching what they had on there cable and I went down to tell them and they said somebody will be there in 30 minutes it never happened and to top it off the elevators wasn’t working again this is the second time I stayed here and they had a problem with the elevators that was a total mess!!!! This is my last time staying at the Rio

6/10

Pleasant

10 May 2026

Shayna

The elevator situation was absolutely terrible. Waiting 30+ minutes each time we had to go to and from the room really caused a lot of issues.

6/10

Pleasant

10 May 2026

Rena

Room was nice but hotel elevators in the tower that we were in were malfunctioning. It caused delays for our trips..

Friends_and_family Family

2/10

Poor

10 May 2026

Traci

Nice casino, but service was terrible. Elevators didn’t work, ice machines didn’t work.

Partner

10/10

Exceptional

10 May 2026

Mireya

Very good and clean

10/10

Exceptional

09 May 2026

Seth

Very nice room. Most all shows weren't operating but still had great restaurants and a good vibe in the casino. Staff very friendly.

Self

10/10

Exceptional

09 May 2026

Cameron

Very nice for the price I payed.

Partner

10/10

Exceptional

09 May 2026

Bae

We visited for the weekend. It was a very nice hotel if you want to stay of the strip. We love our view of the Vegas Blvd and pool. Check in was simple and free parking. Staff were nice whenever we do see them. Awesome stay overall

Friends_and_family Family

8/10

Excellent

08 May 2026

Selvin

Clean rooms

Partner

4/10

Poor

08 May 2026

William

Facilities, dilapidated, and staff not very helpful. Getting in and out is very inconvenient.

Partner

6/10

Pleasant

08 May 2026

Reis

elevators were not operating at full capacity and had to wait minimum of 10 minutes every time we needed to use them. sometimes more which we then use the stairs that led to the outside of the hotel

Friends

10/10

Exceptional

07 May 2026

Jonas Samuel

Casino was lively.. not too many food options

Partner

2/10

Poor

07 May 2026

Stephanie

Enjoyed… don’t like corner room however

8/10

Excellent

07 May 2026

Dowonda

There are several restaurants choices for breakfast.

Family

4/10

Poor

07 May 2026

Laketha

When I get there, the host attendant was so rude. And then, when I got into my room, it was like they gave me the room, they were still working on like one of the lamps was missing. The shower need to be fixed the sink drain did not work in the room. It was so much stuff.

Self

10/10

Exceptional

06 May 2026

Jan L

We had ablast. Great restaurants, great mixed drinks. We saw Penn and Teller and it was a great show. The pools were wonderful and if you can rent a cabana it makes the day float by. I would recommend highly and come back. They accommodated our request for adjoining rooms.

However a few suggestions to the owners- provide wash cloths and a non slip mat in the shower and a waste basket in that room. Still, the two rooms and two sinks were perfect for 3 of us in one room.

The elevators were slow during rush times, but it seems they are working to correct.

If there is anything you can do to help Starbucks. We waited between 20-30mins every morning for our order.

Friends

10/10

Exceptional

06 May 2026

Manuel

All clean

Family

4/10

Poor

06 May 2026

Anthony

I would not recommend Rio. Definitely not a 4 star rating at least. The hotel and casino itself is nice with the restaurants and bars but everything else was awful

First off, I had a remodeled which still had an old room smell to it. The room also did not have any available coffee or water. The mattress was lumpy and the a/c would not cool down to a cold enough temperature to sleep in and was actually very humid because they probably use an older “swamp cooler” type system. I did not sleep well and was hot all nite.

When I called to front desk or room service I was put through an AI asst and had to stay on hold for 30 min until a live person answered.

Terrible experience. Would never stay again.

Self

10/10

Exceptional

06 May 2026

Hector

Room was big and comfortable. Love the layout. My fault I did not contact the front desk but I told a staff person walking around. My ac was not cooling properly but overall still had a great experience here. No one came up to check the ac.

Partner

4/10

Poor

06 May 2026

Tisha E

Our first room smelled horrible, dirty shower and beds weren't made. Second room had hair in the shower, dirt/brien gunk stuck on the shampoo bottles, no sheets, and clothing left in the room (felt like it just wasn't cleaned before we got there). 3rd room was good. Hotel is nice, staff was less than helpful. Can't call front desk, it's all AI which was frustrating, and 2 staff members were very rude.

Family

6/10

Pleasant

06 May 2026

Kevin

The food was way to expensive. The casino needs more ventilation. The cigarette smell was overwhelming.

4/10

Poor

06 May 2026

James

Totally needs to be updated. Better places to stay in the real for the money.

Partner

10/10

Exceptional

05 May 2026

Alannah

Very nice updated hotel. Easy check process for me and was even offered early check for a small fee AND late check out with a small fee. Definitely took advantage of both offers and was a very nice addition I thought. Nice room we got the high floor king room with a strip view. Very clean and spacious. Only thing me and hubby didn't like was no microwave. We had to eat out as does anyone traveling to Las Vegas and no where to heat up my food. But overall very nice and comfortable stay. Enjoyed our weekend!

Partner

10/10

Exceptional

04 May 2026

Antoinette

All good deposit wasn’t clear prepare for 100 a night

Friends_and_family Family

10/10

Exceptional

04 May 2026

Lina Maria

Me gustó mucho el hotel y su servicio

Family_with_children

2/10

Poor

04 May 2026

Jonathon

Grounds had trash from entering to parking. Room had bottle caps and trash from old residents. Bathroom was good no issues there. Check out was slow and check in.

Friends

8/10

Excellent

04 May 2026

MARGARET

I wasn't there long enough to have breakfast

Self

4/10

Poor

04 May 2026

Anthony

The experience we ruined by the lack of maintenance on the elevators. They only had 2 working and a lot of people are pissed. To check in and check out we had to use the stairs from the 10th floor with all our bags. Vary inconvenient and tiring. We would like to say we are very upset and hope they can figure this issue out. We want some sort of compensation for our troubles and terrible experience.

Partner

10/10

Exceptional

04 May 2026

Andy

Good and excellent

Friends

4/10

Poor

04 May 2026

Michael

The rooms are nice and large. The casino is extremely smokey. Making dining in any of the open restaurants in the casino area very unenjoyable. Continued work on many of the elevators creates a huge backup just to get up to your room. I would stay away from this resort. It is in decline.

Partner

2/10

Poor

04 May 2026

Jorge

No me gustó la atención al cliente , los servicios del hotel son viejos los elevedares no funcionaban , un desastre , jamás vuelvo a a hospedarme en este hotel

Family_with_children

2/10

Poor

03 May 2026

thomas

Stay elsewhere. Asked multiple times to get maintenance to our room to fix our mini fridge. No help. Ice machine was leaking entire hall way is wet and mold on the walls

Self

10/10

Exceptional

03 May 2026

YUYA

Everything good

8/10

Excellent

03 May 2026

Stephanie Lynn

Friends

10/10

Exceptional

03 May 2026

Deanne

Awesome trip with easy access in and out of the resort.

Friends

6/10

Pleasant

03 May 2026

Claudia

The service at the kitchen table was horrible. Server came by to take the order and didn’t come to check on us at all. Spoke to everyone around us and never asked if we needed anything. We had to ask another team member to bring the check.

High Steaks was horrible. The initial bread was brought out with a mustard butter that was horrible. The server was good but all the food was bad. Crab cakes were not even close. Tuna tartar was horrible. Our food came out cold so we sent it back and had to leave. Ruined our anniversary dinner 100%

6/10

Pleasant

03 May 2026

Taylor

The elevator wasn’t working so there was like 20 of us trying to take the stairs and the last door was locked and we couldn’t get out

8/10

Excellent

02 May 2026

Sunil

I believe this is a great hotel. But the big problemt is there is not help available over the phone. I felt like once you get the room you are on your own. The virtual agent Rita is not helpfull at all. I believe she takes the messages but no one listen to the Rita.
My safe deposit box was not working, I talked to virtual agent Rita over the phone but did not receive any help. I had to go in line stand Two times. It took more than Four hours to solve the issue. Because of this I became late goig to my show.
Everything is great this is the big problem and should fix it.
The room was very good and spacious. Yes I will return but in a hope the Rita and employees would take care of guest properly.

Partner

8/10

Excellent

02 May 2026

Itzel

Needs more workers waiting on line for like an hour

10/10

Exceptional

02 May 2026

Chris

This place is everything and more anyone can desire. Coming back here for sure.

10/10

Exceptional

01 May 2026

Rebecca

Rio gets a bad name but our room was great we really didnt wanna leave

4/10

Poor

01 May 2026

Eddie

First of all the casino was very smoky. I immediately started having a headache 15-20 minutes upon me entering casino area and sinus congestion. I didn’t think much, but then it happened again the next day and the day after immediately after entering the casino gambling area. When I left the casino to other outdoor activities the headaches would go away and sinuses would clear up. Rio does not have good ventilation system, that’s for sure. Not a great experience for us.

Partner

2/10

Poor

01 May 2026

Donna

Cleanliness of the room was good and the gym. The staff around the rio was mid, outside of the cleaning staff who was really nice.

This location just really needs a make over

Friends

10/10

Exceptional

01 May 2026

Carlos

Though this place is away from strip, I like the fact that it is. No rush of people around. This place is big with several pools and they have 2 hot saunas right next to the adult only pool which is nice! There’s a breakfast/ diner in the premises. A bit pricey but convenient. Several other restaurants as well. I saw the Wow show which was wonderful! I recommend. I wish I did the mystery dinner. Looks like a lot of fun. There’s a Smash burger in the facility as well. I love the luckily restaurant which had oyster happy hour! There is a lot in this Rio resort. The rooms are huge! Very clean and all the amenities like shampoo, conditioner, liquid soap, and body cream too. Not disappointed.

Partner

6/10

Pleasant

30 Apr 2026

kemper

Upon checking in staff was really rude to my wife because “she didn’t book the room you have no reservations” me being confused asked I don’t have any reservations?? He goes “not under her name.” Mind you I’m also standing there with MY ID. Finally takes it and finds our room reservations. Then got mad when my WIFE signed for the cc hold??? I’ve never had an issue like this anywhere. Very very odd

Partner

10/10

Exceptional

29 Apr 2026

Audrey

Clean room

4/10

Poor

29 Apr 2026

Mark

Restaurants are mediocre, the hotel is grimy and nobody who works there wants to help anybody. The price is right if you could put up with extremely average.

Partner

2/10

Poor

28 Apr 2026

AARON Joseph

Nasty room gross and stunk no room service wrong room then in pictures

10/10

Exceptional

28 Apr 2026

Nallely

The newly renovated room was great. Would book again

Partner

10/10

Exceptional

28 Apr 2026

Stacy

Absolutely amazing! I will probably never stay anywhere else again... I've been to Vegas many times but this stay was by far my fav (first time at Rio)... The new remodeled suite was amazing, staff was great, excellent food choices other than I didn't really care for the \"kitchen table\". Will be back! Oh and definitely check out voodoo lounge for a spectacular view!

Friends

6/10

Pleasant

28 Apr 2026

Maria

Casino looks dirty and smells too much tobacco, our room had shower broken ( missing handle) front desk not friendly

Family

10/10

Exceptional

28 Apr 2026

Amanda

I started getting nervous after reading negative reviews, but we had a great experience. Loved the location and views. Casino was great. I wish the restaurants and stores were open 24 hours, but other than that, I would definitely recommend.

Friends

6/10

Pleasant

27 Apr 2026

Robert

The hotel is nice and has great amenities but the front desk staff can be a little rude. They charged our credit card 166 with no notification and did not show on our room account. When we went to the front desk they said it was a smoking fee. We don’t smoke, vape, light candles etc. the gave us the report that showed the time of the incident at time we were not even in our room. They removed the charge but if we didn’t get alerts from our credit card company we would not have know about this charge.

Family

10/10

Exceptional

27 Apr 2026

Kenneth

The newly remodeled suites were excellent. The various food outlets that I tried such as Kang's Kitchen were magnificent. Well cleaned casino floor as well. Overall, a great experience.

Self

8/10

Excellent

27 Apr 2026

Taylor

The casino was on the smaller end in f Vegas casinos tables min was $15 and $25 wish there was more tables and different minimum bets. Both table was packed non stop. Room where nice now that some was remodeled. Very spacious was hoping for a coffee pot and microwave but there wasn’t. Pool hour are only open from 10-5 and most the chairs are reserved so my husband couldn’t get in because he has braces on his ankle he needs to take them off and be few feet from the pool closest chair was to far for him to walk. Definitely need to have first come first serve when it come to pool area beside the big gazebo areas!! We won’t be back.

Partner

2/10

Poor

27 Apr 2026

Broc

Had bed bugs and customer service and management have done nothing but ignore us.

10/10

Exceptional

27 Apr 2026

Justin

Really enjoyed my first stay at the Rio
Room was a renovated king suite. Very nice and clean. The staff were friendly and accomodating. Will come back.

Family

8/10

Excellent

27 Apr 2026

Candy

Yes

8/10

Excellent

26 Apr 2026

Graziela

Clean room but no coffee machine

Family

10/10

Exceptional

26 Apr 2026

Amanda

Everything was great!!! Our room was wonderful and spacious… definitely will be back!!!

Family

8/10

Excellent

26 Apr 2026

Montie

Nice and large rooms. My Maggy said she didn’t know where to sit it was so big ….. the room that is.

Partner

8/10

Excellent

26 Apr 2026

Bryan

Clean room, beds comforting

Friends

10/10

Exceptional

26 Apr 2026

Curron

Clean room

8/10

Excellent

26 Apr 2026

Leslie

Remodeled room was very big and comfortable.

Friends

10/10

Exceptional

26 Apr 2026

Edward

Clean room,

10/10

Exceptional

26 Apr 2026

Angelique

The casino was lively, clean rooms, helpful staff. The pool water was a little dirty and cloudy but other than that overall great experience

Partner

10/10

Exceptional

25 Apr 2026

Kasem

Its be nice to have a breakfast buffet but otherwise was an amazing place to go

Partner

10/10

Exceptional

25 Apr 2026

Cyrus

Cons: Long lines for check in and check in kiosks did not work. Pros: Renovated huge room with great views. Ample free parking.

Family

8/10

Excellent

25 Apr 2026

COREY

Nice short stay, good amenities, and easy to access what I needed.

10/10

Exceptional

25 Apr 2026

Tina

Love the new room update. It is our third time here and always booked the suit. Suite is huge and very roomy.

Partner

4/10

Poor

25 Apr 2026

Zachary

The grounds themselves are nice and the restaurants were great. After that it all goes downhill. Staff are condescending and actively unhelpful. If you ask for hot water they'll tell you to go to the bar and the bar will tell you no. Starbucks will sell you hot water, even though it's normally free. There's no one to ask for help because the staff dismisses you as fast as possible or just walks away.

Family_with_children

10/10

Exceptional

25 Apr 2026

Salaalii

everything was perfect

Partner

6/10

Pleasant

25 Apr 2026

Diana

WiFi was not connecting, they also wanted to charge a smoking fee when I don’t even smoke, I get drug tested every month. The adults only pool was amazing.

Partner