Name: Rio Hotel & Casino A Destination By Hyatt Hotel
Address: 3700 W. Flamingo Rd., Las Vegas, 89103, US

Rio Hotel & Casino A Destination By Hyatt Hotel

Las Vegas - NV · United States

3700 W. Flamingo Rd.View location

100 reviews shown

6/10

Pleasant

18 Jul 2026

Dustin

It was overall a good hotel if you’re looking for an affordable stay. My shower head was broken, and our room didn’t have a TV remote. The staff were pretty unresponsive but other than that we enjoyed our stay, and the pool was great!

Family_with_children

6/10

Pleasant

18 Jul 2026

Tana

Casino has nice rooms if you pay for a view but the pool sucks and if you don't get a good seat there is absolutely no umbrellas for shade. They need to put more umbrellas out it's ridiculous

Self

8/10

Excellent

17 Jul 2026

jamarr

I like that the property was colorful at night and lots of places to eat inside

Business Family_with_children

10/10

Exceptional

17 Jul 2026

MICHAL

Highly recommende place

10/10

Exceptional

17 Jul 2026

Brian

Recommend this place

6/10

Pleasant

17 Jul 2026

HUANG

The room is big and clean. The air conditioner is not strong enough. I set up temp to 70F and it keep at 74F.

Friends

10/10

Exceptional

15 Jul 2026

Dinh

Great

Family_with_children

10/10

Exceptional

15 Jul 2026

Jeri Ann

It was a very pleasant experience.

Family_with_children

8/10

Excellent

15 Jul 2026

Patricia

Room was great, just wished it had a refrigerator.

Partner

6/10

Pleasant

14 Jul 2026

Angel

The entrance of the hotel had a funny odor especially near the food court.

Family_with_children

10/10

Exceptional

14 Jul 2026

Guillermo

The tub had broken buttons and we couldnt use the jets and the door handle for our shower was broken when we got there.

Family

6/10

Pleasant

14 Jul 2026

Dominique

My only issue is that the have high resorts fees which is not mentioned until you check-in.

Self

10/10

Exceptional

14 Jul 2026

antolin

everything was clean and no issues.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

ARMAN

Clean room

Family_with_children

10/10

Exceptional

13 Jul 2026

Enrique

Needs better ac but everything else was great

Partner

10/10

Exceptional

13 Jul 2026

Mary Ann

I have a nice and comfortable stay and very cleaned room

Friends

10/10

Exceptional

12 Jul 2026

Ciera D

Huge rooms. Fun vibe

Partner

8/10

Excellent

12 Jul 2026

Darius

The kitchen was excellent

Friends

10/10

Exceptional

12 Jul 2026

Huy

Very good!!

Friends

4/10

Poor

12 Jul 2026

mary lou

Amazing staff and cleaning service.
Was without tv for a day and the fridge never cooled.

Family

10/10

Exceptional

12 Jul 2026

John

Rooms are clean and spacious. Pool was excellent.

Partner

2/10

Poor

12 Jul 2026

Adalberto

They gave me the wrong room; I paid for a large one but got a small one where the air conditioning didn't even work. I spent two days sweltering in the heat—a bad experience and far too expensive.

10/10

Exceptional

12 Jul 2026

Parmen

Clean and easy

10/10

Exceptional

12 Jul 2026

Michelle Ivannia

Great stay

10/10

Exceptional

12 Jul 2026

April

Off the strip, my room was lovely

Self

2/10

Poor

12 Jul 2026

ANGELICA

It was horrible and hot in the room

10/10

Exceptional

12 Jul 2026

MING CHU

Why are there no kettles, tea bags, or instant coffee?

Family

6/10

Pleasant

12 Jul 2026

CHIEN-HUI

Good

Business Friends

6/10

Pleasant

11 Jul 2026

Jean

I took my grandkids there for 4 July. We got a room facing the strip and it was a great location. Check-in was 4 o’clock. We got there early and early check-in was not available. Tried checking in with the automated check-in at the counter and it said room would be ready soon. There was only one person at the check-in area. I asked what the delay was and he said the rooms were not ready and I would have to stand in the other line to see if I could get checked in sooner. The other line had two people serving the line which took me an hour and a half to get to the front take it. This was a holiday weekend and they were not staffed accordingly. I had grandkids waiting in the smoky casino with me during this hour and a half wait. Staff was nice but unable to do a good job due to lack of help. Their automated system is definitely a downside. I did get late checkout, which was nice, but we lost time at the pool on arrival.

I had a newly remodeled room, which was beautiful that you could tell staffing to maintain the room was not sufficient. The lights in the bathroom and vanity area had over 50%burned out lightbulbs. The shower, drained, extremely slow. There was a nice makeup mirror, but no chair to sit and use it and the counter was too low to take advantage of it.

Family_with_children

10/10

Exceptional

11 Jul 2026

Mary

Very clean and great servers on the floor and in the bars.

Friends

10/10

Exceptional

11 Jul 2026

Andrew

The Rio is one of the better locations for Vegas veterans like myself. You're not too far from the strip if you want to join the hustle and bustle

2/10

Poor

11 Jul 2026

Gracia Esquivel,efren Esquivel and Gracie

To pricey, no perks

10/10

Exceptional

10 Jul 2026

xiaodong

👍👍👍👍👍👍👍👍👍👍👍

Partner

10/10

Exceptional

10 Jul 2026

jerry

Check in was fast hotel was clean

Partner

8/10

Excellent

10 Jul 2026

Moustafa

Rio hotel is pretty good, the casino is a nice place to be in, good atmosphere and good rooms, enjoyed it very much

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Priscilla R

We were so pleased with our stay at the Rio! The rooms (suite) were great. Nice, clean and spacious. Huge 65in tv with comfy bed and couch. The closet with vanity area to get ready was huge. The bathroom was nice with the glass wall shower. Loved that they had four pools with a 21+ only pool that had a dj! The only downside about the pools is that they were freezing, to cold ro enjoy to its fullest. The restaurant that we ate at was great as well (the kitchen table). We ate there for breakfast multiple days. Went to the comedy club there and had a blast. We also went to go see the burlesque show Empire strip back! It was GREAT!!! Classy funny professional and sexy. Everything was great at the Rio. It was our first time staying and we will be going back!

Family_with_children

8/10

Excellent

09 Jul 2026

Remond

Clean room, nice staff

Family_with_children

10/10

Exceptional

09 Jul 2026

Sofia

Good place to stay at and affordable.

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Michelle

I liked how spacious the room was

Family

2/10

Poor

09 Jul 2026

Daniela

I didn't stay want my refund

Friends_and_family Friends

8/10

Excellent

08 Jul 2026

Melanie

Room was clean, our reservation clearly stated 3 guests. However, there was only one set of towels. There was no conditioner in the shower. Staffs were not approachable.

Family

10/10

Exceptional

08 Jul 2026

Gerardo

Great stay

10/10

Exceptional

08 Jul 2026

Yaima

Family_with_children

10/10

Exceptional

08 Jul 2026

Carlos

Really nice-sized room and great view

Friends

2/10

Poor

08 Jul 2026

Shannon

Hotel overcharged my card multiple times. Even after over a month later of me checking out they kept charging my card multiple times.

Partner

8/10

Excellent

07 Jul 2026

Maryellen

Room was very big and clean staff was very welcoming had lots of options for food but little pricey loved the wine cellar and the voodoo club its a hidden gem it's on the 51st floor was awesome enjoyed my stay

Partner

8/10

Excellent

07 Jul 2026

Dustin

Could have been better kept up

Partner

6/10

Pleasant

07 Jul 2026

Carlita

The pool closed at 6 o’clock which is One of the main attractions at this property. At 6 on the dot, a rude manager by the name of Nadia Z, was very disrespectful with the young staff members and the travelers. She spoke in a very condescending tone. She threatened to call security if we didn’t get up immediately to leave. We were literally gathering our belongings to leave and she called security via walkie talkie. No one should have to experience her disrespect and distasteful behavior while on vacation. She had no remorse after learning we were packing to leave the pool as she said. The staff were even speaking on how afraid they are of her. She was very hostile, used bully force to intimidate staff members and travelers. I asked for the manager and she stated she was the manager. She encouraged my family to not come back and visit the pool. I will never visit this hotel again. I would never allow my child to work around her!

Partner

10/10

Exceptional

07 Jul 2026

Armando

Overall great experience expecially for first timers!

Partner

10/10

Exceptional

07 Jul 2026

Kathleen

The pools are wonderful!

Friends

10/10

Exceptional

07 Jul 2026

Concepcion

Perfect room and super clean

Family_with_children

10/10

Exceptional

06 Jul 2026

Patrick

The view was amazing

10/10

Exceptional

06 Jul 2026

Luis

Thank you for your support and everything

6/10

Pleasant

06 Jul 2026

Rosemary

The overall stay was good the room size was excellent, however the wait times for valet and bell men on the 4th of July weekend was terrible they’re in severe need of more help with staff, and the only good restaurant worth it was Taco Del Rio they were absolutely amazing from the food to the staff highly recommend.

Family_with_children

8/10

Excellent

06 Jul 2026

Sarah

The hotel was fine for a quick trip. The room was perfect for my family of 3 - clean and had what we needed. No fridge in the room which was disappointing but we made do. The Luckley Tavern inside the Rio was delicious - I recommend dinner there one night. For breakfast we tried The Kitchen Table - it was fine and basic. Good enough for breakfast.
Overall, the Rio was fine to stay at for a quick trip. Gets the job done.

Family_with_children

10/10

Exceptional

05 Jul 2026

erick

👍👍

Family_with_children

10/10

Exceptional

05 Jul 2026

Candido

Muy bien!!

Family_with_children

10/10

Exceptional

05 Jul 2026

Cynthia

Surprised at the upgrades to the hotel, does not smell of smoke, cool vibe and free parking. I checked in at 3 am and was waiting in line at 230 when the male attendant gave me a scolding about how I should have called to let them know blah blah when I said I had just booked the room a few hours earlier. Beds comfy, cool spot to watch the game, pool was cool

Family_with_children

6/10

Pleasant

05 Jul 2026

Paul

Reservation was for 2 adults and 2 children, king bed with hide-a-way bed...no bedding(sheets, blankets, pillows) for hide bed. Called house keeping(AI assistant) at 11:10pm. 12am(house keeping no show) so went to front desk to request bedding. 12:30am went to bed and gave kids our blanket.
Went to shower in morning, only 3 towels for 4 people.
A good thing was quick response from security for couple next door having massive argument at around 4:30am.

10/10

Exceptional

04 Jul 2026

Javier

Great pool area. Room was better than expected very comfortable. There are some good spots to eat within the hotel And there are good shows on site. Probly best to book a show ahead of time

Partner

6/10

Pleasant

04 Jul 2026

adam

Kinda sad saw fight dogs was barking both side of our room. Fight on the casino floors when I was going out they took down a guy. Room need coffee maker would of been nice.

Partner

2/10

Poor

04 Jul 2026

Oneisha

My car got damaged from valet

Family_with_children

10/10

Exceptional

03 Jul 2026

Matthew

yes

6/10

Pleasant

02 Jul 2026

Carolyn

The elevators took forever. We were not happy that the stairs going down only led to the outside and nowhere near the lobby.

Family_with_children

10/10

Exceptional

01 Jul 2026

Michael

Clean room and comfy bed.

Partner

10/10

Exceptional

01 Jul 2026

John P

Very nice stay

Partner

6/10

Pleasant

01 Jul 2026

Gary

The adult pool was only open from 10:00 a.m. to 6:00 p.m. and if you wanted an umbrella you had to pay for the pin to hold the umbrella open. So they were basically charging you for shade... Several of the restaurants were permanently closed and many of them were only open certain hours. It felt like you were getting nickel and dimed for everything which is basically true of all of Las Vegas now but this hotel in particular left a bad taste of my mouth for Las Vegas overall and I probably won't return for a long time

Self

10/10

Exceptional

30 Jun 2026

Luis

Todo en orden

10/10

Exceptional

30 Jun 2026

Elizabeth

Na do not want to write here but will go back

Self

2/10

Poor

30 Jun 2026

Ralph

Upon check-in the front desk claimed to have no reservation under my name, which was a bad start to my trip. After 10 minutes of digging they found it (thanks for the stress).Then to compound matters, I'm issued a room key that didn't work. Walk all the way up to my room only to have to go back to the front desk (my knees didn't deserve this). Midway of my 16 day stay at the Rio, my room safe didn't work. That's life. What gets my ire is that the night before checking out I asked the same front desk person-the one that screwed up my check-in if I could get a courtesy late check out of a couple hours. He said he has to charge me $40.00. Most hotels Ive dealt with would waived the charge, especially one that is high roller customer and one that was screwed upon checking in. But no. There was also one incident at the crap table-I won't get into it here ( reported to the gambling commision) that did go in my favor but overall I found the workers unfriendly and cold. The high light of the trip was Kangs Reatraunt, the cocktail waitresses and maid service.

10/10

Exceptional

30 Jun 2026

Dolores

My bed sheet was mot clesn where my feet were. I found a durty spot.

Friends

6/10

Pleasant

30 Jun 2026

Israel

Okay

Partner

10/10

Exceptional

30 Jun 2026

Maricris

The staffs were very helpful. We had to move to another room because the previous one had door security issues. Although it took an hour to get it any response, they were nice enough to move us and gave us 75 inconvenience voucher. Thankful for the security who was rounding at the time we noticed our door wasn’t locked.

Family_with_children

2/10

Poor

29 Jun 2026

Jaime

First it was a 3hour check in. There systems don't work. Kept saying transactions did go through but on my bank app it was charged $500+ 4 xs? Than the pool area I guess u don't gotta really RSVP on the reserved areas like we did. Everyone look to had just sat in reserved areas anyway. So I feel that was a rip off. And dj ended 1 hour b4 pool closed. Roaches coming out the fridge. Elevators smell like tobacco and there elevators skip several floors. 3rd day they called the room about my transactions not going through although it said on my bank app 5xs final amount after merchant approval. Called my bank they said they took the money and it was on there end. Most food court was closed and close at 10pm. So buy food if u arrive late because nothing is open. Shogun ramen was horrible. No broth and very bland.

Partner

10/10

Exceptional

29 Jun 2026

Maria

Very nice custom service.

10/10

Exceptional

29 Jun 2026

Sarah

Rooms were remodeled in the Ipanema tower but it's a long walk to the parking!

10/10

Exceptional

29 Jun 2026

Rodrigo

Good stay, but elevator wait times are long
Overall, we had a nice stay! The atmosphere was great, and the self-check-in kiosk made the arrival process incredibly fast and easy. The room was nice and clean. My only real complaint is the elevator situation—there were times we had to wait in long lines just to get up to our room, and there were no stairs available to use instead. Checking out via the app at the end was a breeze, though!

Friends

4/10

Poor

29 Jun 2026

Joseph

I checked in 3pm. Computer said room was not ready. They tried to upgrade me to a different room for a charge of $44. I knew could not check in until 4pm. I checked in again at 4pm. The room was still not ready. I was suppose to get a text or email room was ready. I checked with clerk at 437pm and said room was ready. At this time I did not receive a notification from the hotel room was ready. I was on a schedule because had dinner reservations at 5pm and show at 7pm. Needless to say I was not happy.
On June 28 at 1pm the TV went out of room. I gave it 30 minutes then called front desk for assistance. The AI said they would send someone to check it out. No one ever showed up. I decided to go home. I was enjoying the peace and tranquility of the room. There was lots of sports on to watch so it could be very relaxing. I do have a problem with the $50 extra room charge for the internet/extra services on top of the room rate. That is rip off in my opinion.

Self

10/10

Exceptional

29 Jun 2026

Isla

I liked it :) it was nice and clean

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Richard

I loved our room at the Rio! Beautiful view! The room was beautiful and clean.

Partner

10/10

Exceptional

28 Jun 2026

Doug

Great property. A bit outdated in half of facility but the renovated part is nice.

Friends

2/10

Poor

28 Jun 2026

Maria Antonieta Reyna

Unfortunately this Hotel is not the same as before. Terrible place to stay if you want to experience the Vegas scene. Has no type of party options. Restaurant are closed, Voodoo Lounge is closed, they closed the pool at 5pm. Elevators won't work. It really suks because I had so much fun here a couple of years ago. Now is dark and boring. I won't be staying here again.

Partner

6/10

Pleasant

28 Jun 2026

April

The room was pretty large and clean. There wasn’t a coffee pot in the room, there was a refrigerator but had a sign saying it was a refrigerator and something was in the works for it…. Whatever that means. The worst part about the stay was the elevators. Some were down but the working ones took forever! I’m talking 20 people waiting for like 25 mins to catch an elevator down to the casino floor. We had to take the emergency exit stairs with all our luggage! Some people even got stuck on the elevator! Most of the hallways didn’t have air conditioning either. It was just ok, we were staying bc my daughter had a dance competition otherwise I don’t think I would ever stay there again.

Friends

10/10

Exceptional

28 Jun 2026

Diego

Me gusto mucho lo unico malo era que el aire acondicionado no enfriaba nada

Friends

10/10

Exceptional

28 Jun 2026

Sabrina

Staff was very helpful

Family_with_children

10/10

Exceptional

28 Jun 2026

Joseph

Plenty of things to do & places to eat close by. We stayed with our 3 kids so very family friendly.

Family_with_children

10/10

Exceptional

28 Jun 2026

April

Clean room’s

Partner

2/10

Poor

28 Jun 2026

Prabhakar

Attempted to check out early during my stay, but there was a severe lack of coordination between the third-party booking system and the Rio front desk. While the hotel staff was willing to process the early departure, the communication loop between the two companies made it impossible to get a proper confirmation. I had to leave the property with the reservation still active and return days later just to formally check out.

Family_with_children

2/10

Poor

28 Jun 2026

James

Room was clean. Front desk had a foreigner when I arrived and she was useless. The bellman explained everything, luckily. He even had to show me how to get to my room. The valet guys were great and the last lady at the front desk, named Leann, was great. I wish she were there when I checked in.

The water pressure was horrible for such an expensive hotel. The air conditioning had to be fixed twice in the three days I stayed. The repair guy was very professional.

The casino was very average, and the food court had only three places open; the rest were closed.

It was a complete waste of money, but Leann, the Jamaican bellboy and the valets were 100%

Friends_and_family Friends

2/10

Poor

28 Jun 2026

Prabhakar

I requested an early checkout on 6/19, but a severe lack of coordination between Expedia and Rio Hotels resulted in a highly frustrating experience. The Rio front desk was willing to process the early checkout, but Expedia’s customer service failed to connect with them or provide me with the necessary confirmation. Because your team couldn't finalize the modification, I was forced to leave the property with the booking still active and return on 6/22 just to check out on the original date. I paid the price for not booking directly. This was a terrible customer service experience, and I am requesting a partial refund for the three nights (6/19 through 6/21) I did not use due to Expedia's system failure.

Family_with_children

2/10

Poor

28 Jun 2026

Jana

We stayed at the Rio for four days during a large event, and unfortunately, the experience was extremely disappointing. Throughout our stay, only 2 of the 6 food court restaurants were open, creating long lines and limited dining options.
The elevators were overwhelmed every day. Guests often had to ride up before they could go down because the elevators were so full. On our last day, our two teenage children were trapped in an elevator for 15 minutes. Trying to get help was nearly impossible. We were forced to deal with Rio Rita, the AI assistant, which repeatedly promised assistance but never followed through. After spending over 20 minutes trying to reach a real person, I was transferred between security, the AI system, and an off-site call center, where my call was ultimately disconnected.
Housekeeping consistently left only three towels for four guests, and requests for additional towels were ignored. Our room keys also stopped working multiple times, requiring repeated trips to the front desk.
The biggest concern was safety. During the elevator issues, there was no practical way to get up or down the building, and if there had been a medical emergency, the delays could have had serious consequences. When we finally spoke with security, we were simply told the elevators “weren’t designed for this.” That is unacceptable for a hotel hosting large events. Most importantly, guests should always have access to a real person when they need assistance.

Family_with_children

10/10

Exceptional

27 Jun 2026

luven

Buen hotel

8/10

Excellent

27 Jun 2026

Dustin Wyatt

Check in had no issues. Food at the eggslut was amazing. Only real issues were the toilet had issues like barely flushed and moved a lot. Casino was great. And the room was clean.

Family_with_children

10/10

Exceptional

27 Jun 2026

Patrick

The rooms need microwaves

Friends_and_family Friends

10/10

Exceptional

27 Jun 2026

Emily

10/10

Exceptional

27 Jun 2026

Keenan

Partner

10/10

Exceptional

26 Jun 2026

Heather

The remodeled rooms were amazing! And the remodeled pool area was beautiful!

Partner

6/10

Pleasant

26 Jun 2026

HAZEL

You have to pay the resorts fee even youre not gonna use it.Theres always long line in the front desk.we requested extra blankets by phone and housekeeping but nothing came.

Family_with_children

8/10

Excellent

26 Jun 2026

Wayne

Our room was excellent! The food choices were terrible! The wait for elevators was excessive. The staff were terrific at every interaction. Overall for our purposes I am quite happy with my stay!

Family

10/10

Exceptional

25 Jun 2026

Stephanie

Fantastic room, spacious, quiet, great view, fun pools

Family