Name: Planet Hollywood Las Vegas Resort & Casino
Address: 3667 Las Vegas Boulevard. South, Las Vegas, 89109, US

Planet Hollywood Las Vegas Resort & Casino

Las Vegas - NV · United States

3667 Las Vegas Boulevard. SouthView location

100 reviews shown

10/10

Exceptional

22 Jul 2026

Kristina

Family_with_children

2/10

Poor

22 Jul 2026

ALBERTO

Visité el hotel con mis padres, mi esposa y mis hijos. Al llegar, nos asignaron dos habitaciones que estaban sucias y sin haber sido limpiadas. Al mostrar en recepción los videos del estado de ambas habitaciones y solicitar el cambio, el gerente Roberto Navarro fue grosero y llegó incluso a amenazar con echarnos a la calle frente a mi hijo menor de edad. Nos dijo que si no nos gustaba, podíamos irnos.

Finalmente enviaron al personal de housekeeping a revisar las habitaciones y, al confirmar el estado de suciedad, nos realizaron el cambio. Sin embargo, el trato recibido por parte del gerente fue totalmente inapropiado.

Quiero destacar que los recepcionistas y el resto del personal fueron muy amables, y la ubicación del hotel es excelente. Pero la conducta del gerente Roberto Navarro y estado de habitaciones no corresponde a un hotel de 4 estrellas.

10/10

Exceptional

22 Jul 2026

Ernest

At the top of my list!

8/10

Excellent

22 Jul 2026

Kenneth

Small details in the room needed some maintenance repairs. Cold water handles were wonky. Some wallpaper was pealing up from the corner. Over all great room though

6/10

Pleasant

22 Jul 2026

Jesica

The staff was very friendly and helpful. The rooms are a little outdated. But overall not bad for the price.

6/10

Pleasant

22 Jul 2026

Roberta

You could tell the room needed some refreshing (caulking around sink, carpet deep cleaning, dirty window). Seemed to be penny pinched for every little thing which was disappointing. I needed help with how to access the parking garage from an employee and she walked past me until I said “no? Okay” and then she stopped but was rude.

10/10

Exceptional

22 Jul 2026

Heidi Jo

The cafe has amazing food!

10/10

Exceptional

22 Jul 2026

Orathai

Live the services here. Everyone was really helpful. NICE and CLEAN!!!!

Friends

8/10

Excellent

22 Jul 2026

Ibukun Deborah

It was okay. Hotel was clean, and had a nice view of the sphere. Staff were helpful too.

Family

10/10

Exceptional

22 Jul 2026

Travis

Great location and very clean hotel! Only downside was the steep cost of mandatory valet parking.

Family_with_children

10/10

Exceptional

22 Jul 2026

DIANA

Wonderful casino, shopping and dining. View from the room was beautiful.

10/10

Exceptional

21 Jul 2026

Lisa

Great place to stay. The amenities and its closeness to everything on the strip is amazing. Being attached to the mall doesn’t hurt either.

Friends

10/10

Exceptional

21 Jul 2026

Patricia

I will stay there again.

Partner

10/10

Exceptional

21 Jul 2026

Rod

Great place to stay on the strip. Love it was clean and update to date.

Friends

10/10

Exceptional

21 Jul 2026

Maria

Front desk was very courteous

Friends

10/10

Exceptional

21 Jul 2026

Juana

Clean room, awesome pool and restaurants

Partner

8/10

Excellent

21 Jul 2026

Colin

The room had plenty of space, drawers and wardrobes.
You were given 2 devices per room for WiFi but when we went to logon with the second device it said we had reached our maximum, reception just passed us onto a help line but our issue wasn’t resolved.
Reception is just one big queue but it needs a general help desk as it was always busy.
Music around the pool was just boom boom boom which isn’t ideal. Also I wanted to take in my own drink to the pool as I have type 2 diabetes and wanted to keep hydrated without causing blood sugar spikes but the security guard didn’t understand this!!!
Casino was good and staff were very friendly

Partner

8/10

Excellent

21 Jul 2026

Jessica

I like the walkability of the resort and they convenience of everything.

Friends

10/10

Exceptional

21 Jul 2026

Elisa Nohemy

Súper good

Family_with_children

6/10

Pleasant

21 Jul 2026

Patrick Edward

Came in to service our room while gone and only emptied trash and gave new towels. Bed was not made.

Partner

6/10

Pleasant

21 Jul 2026

Hoi Ying

Room was clean with minimal amenities. One bar soap and a little tube of lotion. Towels are very thin and it doesn't seem like there is a differ nice between the floor towel and the hand towel. Lined up at 1:30pm to check-in. Waited for one hour in line because we wanted to ask for connections rooms. Was told early check in fee will be $30USD. But check-ins without fee is in 30 mins. Returned at 3pm and the line up was double the original queue with only 3 staff working. Ended up checking in through self-serve. Self serve was much more smoother and we did not have any interactions with any other staff.

Elevator was filthy throughout stay and one of the elevator floor was sticky.

Friends

10/10

Exceptional

21 Jul 2026

christine

Great stay! Clean room, helpful staff, great amenities, and easy access to surrounding areas.

Friends_and_family Friends

8/10

Excellent

21 Jul 2026

Eli

None

10/10

Exceptional

20 Jul 2026

Yesenia

The best!

Self

6/10

Pleasant

20 Jul 2026

Faith

Property is well kept up. Room was a great size. Only complaint I have is when finally falling asleep and alarm went off and went off for about 30 mins with an automated message. Can say anything about staff because never had any encounter with any of them.

Friends

10/10

Exceptional

20 Jul 2026

Octavia

The property was great aside from the elevators. Only 2 were working the entire weekend for the north tower.

Self

10/10

Exceptional

20 Jul 2026

Ehbony

Overall, it was a great stay! The only improvement I would suggest is upgrading the TVs to Smart TVs. Other than that, everything was excellent.

Friends

8/10

Excellent

20 Jul 2026

Margaret

The property it self was a bit dark as compared to other properties on the strip. The staff was helpful in general but some did not know about the ceaser rewards. The pool closed at 5 which was not helpful. I’m used to being able to enjoy the pool to at least 10pm. The restaurants in the hotel were not good. I tried both. My burger was dry and lacked salt and pepper. My salad from the other restaurant was not good at all. My room did not appear to be ready for occupancy. I was missing small items. But the staff was able to bring them to me. The couple I was with was without water for over 8 hours and was not compensated. The Casio was fun I had no complaints with that. The overall experience was ok. The hotel will not be my first choice.

Family

10/10

Exceptional

20 Jul 2026

Kevin

It was a fantastic trip

Partner

8/10

Excellent

20 Jul 2026

Victoria Ortiz

Spacious suite for my two tween daughters and my sister. Great location.

Family_with_children

10/10

Exceptional

20 Jul 2026

Amber

Awesome location, clean room, friendly staff. Only complaint would be the hold on our bank account, even after the security deposit has been released. Not sure what that is about but it’s pending so waiting on it to drop off.

Friends_and_family Family

6/10

Pleasant

20 Jul 2026

Gurjot

Okay place to stay, there was a leak in our bathroom from the room above us breaking their toilet tank. Maintenance man said we wouldn’t need to switch rooms (he said it was an easy fix) so we left the resort for the day and received a call to come back and change rooms. So that was frustrating. Overall, the rooms are ok amenities are ok this was our second time staying here and likely won’t stay here again. Good location overall.

Friends

10/10

Exceptional

20 Jul 2026

Elisa

This resort has every store you could possibly imagine. It's so convenient. My husband and I thoroughly enjoyed Planet Hollywood and will be staying here again!

Friends

10/10

Exceptional

20 Jul 2026

Sheyna

Nice

Friends

6/10

Pleasant

20 Jul 2026

Antonio

My only gripe was the North Elevators only had 2 of the 6 elevators working which made it Hectic with the amount of guests at the hotel.

Partner

10/10

Exceptional

20 Jul 2026

viola

Great experience with staff, great hotel, very clean.

Family_with_children

10/10

Exceptional

20 Jul 2026

Larissa

I came for my 5 days for my 36th birthday and everything was amazing!!! I couldn’t have asked for a better, cleaner hotel! I would say it is more of an adult hotel which was also a 10/10.

Partner

10/10

Exceptional

20 Jul 2026

Sabrina

Great hotel, however wished pool was opened longer throughout the day

Family_with_children

8/10

Excellent

20 Jul 2026

Karen

Overall, our stay at Planet Hollywood was okay, but I wouldn’t choose to stay here again.

The room itself was very clean, and the bathroom was spacious, which we appreciated. However, check-in was frustrating because the line was extremely long.

One major downside was the parking. It’s much farther away than expected. You have to walk across the mall just to get to the hotel, which was inconvenient, especially when carrying luggage.

Our room didn’t have a view of the Strip, which was disappointing. We also experienced a water outage during our stay. Unfortunately, it wasn’t resolved quickly, so we had to leave the room for the day without being able to properly finish getting ready. The water was finally restored by the time we returned later that day.

The pool was small and very crowded, so it wasn’t as enjoyable as we had hoped.

The best part of the hotel is its location inside the Miracle Mile Shops, with plenty of restaurants and food options just steps away.

While there were some positives, the long check-in, distant parking, water outage, and crowded pool outweighed them for us. Next time, we’d choose one of the nearby hotels instead.

Family_with_children

4/10

Poor

20 Jul 2026

Antonio Reyes

They only cleaned my room and made my bed on the first of four days, staff actively hid and/or run away when I tried to ask anything at the front desk, and sheets and pillows were very stained. The pool is great though.

Self

10/10

Exceptional

20 Jul 2026

Christian

Nice

Self

10/10

Exceptional

19 Jul 2026

jarell

Everything is good

6/10

Pleasant

19 Jul 2026

Rashida

Room was clean but toilet kept stopping up called down stairs to front desk but no one never showed up ..

10/10

Exceptional

19 Jul 2026

Jamee

Great customer service

Friends

8/10

Excellent

19 Jul 2026

Robert

Perfect location on strip, rooms were nice and clean. Great set of pools one for families, one for adults. Pricey on the rentals but free lounge chairs are available, although limited. Wasn’t able to check in from the kiosk ‘room was not ready’ and was informed I’d be contacted when ready. Immediately got in line 45 minutes later I got a room. I was never contacted in that 45 mins. I asked the agent if there was anything they could do to ease my disappointment with checking in and answer was no.

Family

10/10

Exceptional

19 Jul 2026

Timothy

Great location and very nice rooms

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Jafet

I would undoubtedly stay here again; the staff is very friendly, and the facilities function perfectly, with attention paid to every detail—from cleanliness to room standards. It is an excellent choice for shopping while also enjoying a stroll along the Strip!

Partner

4/10

Poor

19 Jul 2026

Steven

When we first got to our room, we walked in. There was a used condom wrapper in the garbage can. Also there were smash crackers in the carpet. I then requested to have it, cleaned up the next day by maid service, which never showed up when I called to ask again they said I had a do not disturb on the door, which was not true. Had to have trash stacked up out of the trashcan and towels stacked up for three days.

Friends_and_family Friends

10/10

Exceptional

19 Jul 2026

Jose

loved it we will return soon,

Friends

10/10

Exceptional

19 Jul 2026

Shannon

The hotel is clean and has a lot of things in it so you do not have to venture out! The staff was friendly and the casino is lovely. The pool area needs updates, but everything else was wonderful!

Friends

10/10

Exceptional

19 Jul 2026

pedro

Really easy to check in and check out. Rooms are really big and center of the strip perfect.

Partner

10/10

Exceptional

19 Jul 2026

Chalese

Loved it! Everything was clean and fun!

Friends_and_family Family

8/10

Excellent

19 Jul 2026

Ronnyne

Room was nice but hotel is very hard to navigate thru for my elderly mother. Parking is chaotic and confusing. If you pay valet, cars are everywhere. If you self park you have to park about 1/2 to 3/4 mile away and it'll take about 10 minutes to walk to.

Friends_and_family Family

6/10

Pleasant

19 Jul 2026

Mary Lewis

Location

Family

10/10

Exceptional

19 Jul 2026

Ma Eufemia Pili

location wise is perfect. the rooms are clean and smells clean.

Partner

8/10

Excellent

19 Jul 2026

Rhonda

Our room was basic and our fridge didn’t work - we realized it was unplugged so I ended up fixing it. Parking was ok in the garage but then you have to walk through the mall area to get to your room.

Family_with_children

8/10

Excellent

18 Jul 2026

william lynn

Location was great

Partner

6/10

Pleasant

18 Jul 2026

Sheena

I loved my stay The room was very clean. The pool for the adults was really nice. I didn’t visit the kiddie side cause I came on a birthday trip if you’re planning to bring Food back to your room make sure it’s cold or put it on ice because my stay from Wednesday to Saturday my refrigerator never got cold so my drinks were hot and I didn’t like there wasn’t a full body mirror on the wall, it was inside of the closet. And the lighting in the room was very dim wasn’t bright enough to use the mirror hanging in the closet door.

Friends

8/10

Excellent

18 Jul 2026

Peter

The alcoholic beverages are very expensive... I was hanging around the pool 2 day in a row and noticed people were not drinking.

Family

10/10

Exceptional

18 Jul 2026

Nicole

Great stay

Family_with_children

10/10

Exceptional

18 Jul 2026

Lauren

Lovedddd having the kiosk for check in, that made everything easier and the option to pay for early check in.

Friends_and_family Friends

10/10

Exceptional

18 Jul 2026

Robert

The hotel is located in a great spot on the Strip and is reasonably priced. The rooms are clean. The hallways and elevators are apparently not air conditioned, but we didn’t spend much time in those areas, so it’s not a significant issue. We’ll stay there again.

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

MELODY

Perfect location in middle of the vegas strip., the rooms were spacious, clean and tidy. The bathroom was huge with two sinks. The casino is located in the mall with lots of stores. Starbucks downstairs..Perfect place to stay. I would definitely stay here again.

Business

6/10

Pleasant

18 Jul 2026

Anthony

There was an awful sound coming from the bath tub in the middle of the night for about 10 minutes with a terrible smell that made me sick.

2/10

Poor

18 Jul 2026

Jennifer

The ultra hip room was everything far from hip. It was bland, dingy, and in need of a facelift. The walls were bare, there was no full length mirror, and there was garbage from the previous guests on the floor. The photos online were nothing like the room.

Friends

6/10

Pleasant

18 Jul 2026

Ja'Nira

Not enough seating around pool. Very limited space at pool. No coffee makers or refrigerators. No onsite laundry.

Family_with_children

10/10

Exceptional

18 Jul 2026

Hajji

All good!

10/10

Exceptional

18 Jul 2026

Tatiana Roshelle

I love this place, it's in the middle.of everything! The house keeping lady was so sweet!

Self

10/10

Exceptional

18 Jul 2026

Valeria

Good stay

10/10

Exceptional

18 Jul 2026

Martha

No water is provided and the pool close early. We could hear the music through the windows as well.

Family

8/10

Excellent

18 Jul 2026

Ma Isela

Todo estuvo bien con la estancia.

Family_with_children

8/10

Excellent

18 Jul 2026

Christian

I would have given this hotel five stars, but the check-in experience was frustrating. They had overbooked the hotel and initially wanted to refund my reservation instead of honoring it. I explained that a refund wasn’t an option since I needed a room. It took over an hour and 45 minutes for them to find us an available room. The front desk blamed the third-party booking company for the overbooking and suggested that I should have booked directly through the hotel.

Once we finally got our room, it met our needs. The bathroom was especially nice, with both a spacious walk-in shower and a bathtub.

What truly stood out during our stay was the housekeeping staff. We were in town for my daughter’s dance competition, and every day they went above and beyond. They would leave encouraging messages wishing her luck and creatively arrange the blankets she had brought from home. Their thoughtfulness and attention to detail completely changed our experience and made up for the long, unpleasant check-in process.

The casino was always busy, but it was fully staffed, so service was efficient. There were also plenty of restaurants to choose from, making it easy to find a good meal without leaving the property.

Overall, despite the disappointing start, the exceptional housekeeping staff and the hotel’s amenities made our stay enjoyable. I would stay here again.

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Nhung

I didn't like that the personal fridge started up slow

Family_with_children

10/10

Exceptional

18 Jul 2026

Jenny

Property was very good, clean, and the staff was very very friendly and helpful

Family_with_children

10/10

Exceptional

17 Jul 2026

Faith

Great location!!

Friends

10/10

Exceptional

17 Jul 2026

Linda

Great place for teenage girls. The mall, the strip, pool. Starbucks. Never needed our car. Rooms pretty cool. You need your room key to activate the elevator to your room floor. I felt very safe. Check in super busy but they have check in kiosks in the lobby. That was a great experience. Only complaint is: We paid for late check out and twice housekeeping knocked and opened our door while we were still in the room in bed.

Friends_and_family Family

8/10

Excellent

17 Jul 2026

Patrick

Le seul problème est le manque de chaise à la piscine

Family

4/10

Poor

17 Jul 2026

David

Parking experience was very bad.

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Roberto

Self

10/10

Exceptional

17 Jul 2026

Stacey

The room was spacious and had an amazing view of the pool and the strip. It was clean and the location was so convenient.

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Michael

United plus jamais

Partner

10/10

Exceptional

17 Jul 2026

Daniel

Very nice room with great amenities.

Partner

8/10

Excellent

17 Jul 2026

Diego

Shower wouldn’t drain, faucet in bathroom was broken had to have maintenance come fix it and on day three the air conditioner stopped working. We were given a new room but were only given 30 minutes to clear out and check into our new room. Someone actually came up to our room as we were packing to see if we were done yet.

Family_with_children

10/10

Exceptional

17 Jul 2026

Olivia

I thoroughly enjoyed our stay at Planet Hollywood and look forward to visiting and staying there again in the future! Our room was clean, the pools were enjoyable, the staff was very kind and helpful and check in & out was simple. We also enjoyed the location.

Family_with_children

8/10

Excellent

17 Jul 2026

Dana

The staff that I interacted with were great. The biggest problem is figuring out where the front desk is. You are directed into the parking garage, sort of. You have to figure it out since the signs are sort of vague. Also, once you park, there didn't seem to be any clear directions on where to check in. I had to ask two employees for directions. Once at the desk, I was told to use the room key to exit the garage, not pay the ticket. And to take the card and I'd be checked out automatically. I threw one card in the self check out, hoping it worked. Did get out of the garage after trying the card several times.

While the room was nice and spacious, the drains were slow, so some maintenance is due.

Self

10/10

Exceptional

17 Jul 2026

Paulo

Todo bien

10/10

Exceptional

17 Jul 2026

Juan

Planet Hollywood is perfect place to stay which is in the middle of the strip. A lot stores to shop inside room was great will stay here again

Partner

4/10

Poor

17 Jul 2026

Van

We booked a renovated room, the suite decor was dated and the carpet was in terrible condition requiring replacement years ago. The suite advertised sleeping 4. One queen bed with no other sleeping options. We called the front desk and they suggested it was a third party description of the suite, not theirs. There was only enough towels for two, so the room was meant for two not four guests.

Friends

10/10

Exceptional

17 Jul 2026

Margarita

More blankets

Family_with_children

10/10

Exceptional

17 Jul 2026

laurie

Great stay! Hotel is in a great location!

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

JUANA

Very good service

10/10

Exceptional

17 Jul 2026

Eugene

I really enjoyed the hotel , and I will be back

Friends

6/10

Pleasant

17 Jul 2026

Sonia

Check-in was very speedy. They were not helpful with regard to parking. They just told me how much parking was per day but did not tell me I needed to link my room key with the parking garage pass. That the pool there were not enough chairs. They were trying to make you pay for cabanas. They also would not let you borrow a rack to put your luggage on. You had to pay for valet.

Partner

8/10

Excellent

17 Jul 2026

Bart

Love the e-check in/out. No longer the usual crazy Vegas waiting lines!

Self

8/10

Excellent

17 Jul 2026

Brandi

It was really nice!