Name: Jet Luxury Resorts @ The Signature Condo Hotel
Address: 145 E Harmon Ave, Las Vegas, 89109, US

4/10

Poor

28 Jul 2026

victoria

The rooms are not connected, so if you are traveling with young kids they would be in a completely separate room with no connecting door. Building 1's pool was shut down. One of the two rooms we were assigned stank so bad, it was inhabitable. The hosts were aware of this because before I could say anything they sent someone up with a fan saying they need 5 minutes to air it out because of cleaning the carpet. Upon coming back from the pool, 3 hours later, the smell was still overwhelming. No one could stay in that room, Therefore the 5 of us were forced to smash into 1 room. When I called to ask someone to fix the problem, no one returned my call, text or email. I reached out to EXpedia and they tried to help me, but the hosts were very uncooperative. I asked for a refund but they said if i checked out, they would short me an entire night's stay, so I would lose money. I then asked for a room change- which they eventually granted but I had to waste the entire next day going back and forth with the hotel front desk and expedia. The room change was much better and did not smell. Overall I would not use this 3rd party again at this property. They gave me a room no one could stay in and then I had to waste an entire day of my vacation getting a new room and arguing between all parties for an issue I didnt cause.

10/10

Exceptional

26 Jul 2026

Keith

Have stayed at MGM signature a few times and never had a bad experience. This was yet another great experience. Would definitely not have any issues staying again.

6/10

Pleasant

26 Jul 2026

Donna

The room was very nice but the pull out bed was faulty, very difficult to pull out and put in and the couch never went level. The shower soap was empty and not refilled until the end of the stay. The conditioner dispenser was faulty. The living room TV was not working properly also.

10/10

Exceptional

24 Jul 2026

Fernando

Great stay at this place. Honestly, I’ve stayed at many hotels but this one by far, specially for the price is by far the nicest hotel. It’s so big, felt like I was staying at a suit. And the valet parking made me feel like a wealthy man. I will definitely stay here more often. Only thing I can complain alittle about is that you are alittle ways from the strip but not bad. 5/5 rating

10/10

Exceptional

24 Jul 2026

Joseph

Good pool clean rooms

2/10

Poor

22 Jul 2026

Ashon

I have NEVER in all my times of traveling been or stay at the most unclean unprofessional lack of communication lack of service hotel ever in my life first let’s start with this I arrived off a flight that was from the previous day so I needed too check in early was very tired from a 4 hr flight was told by hotel that they would check me in early once the guess checked out my room would be top priority do you think that happened know wound up waiting til 3 pm too check in I arrived at 9 am. Second issue this hotel Jet Luxury does not have its own hotel they are using MGM’s tower hotel, in which you can’t get any assistance from the actual hotel in itself. I asked for help in all my situations in the beginning of my stay the hotel told me I had too contact Jet Luxury but I’m staying on their property. Other issues room was not cleaned properly balcony had ashes on pavement walls were nasty on balcony kitchen dishes wasn’t washed properly found food on plates oh & too put the icing on everything neither television in any of the rooms worked. I had too deal with this issue for two days because nobody reached out to me after I made my complaints, I was only their for 3 nights. I highly recommend that know one rents from the hotel because they don’t even have there own building they are sharing a building with another company that takes over the building all but certain rooms and you can’t use there housekeeping ladies nor there staff I WILL NEVER AGAIN. First trip disaster.

Self

10/10

Exceptional

21 Jul 2026

Tamara

Tye room was great, spacious, clean and had a great view.... I will say traveling alone I didnt like that there was not a dead bolt or another lock besides the hinge bar .... I would prefer at least a double lock protection.

Self

6/10

Pleasant

20 Jul 2026

Raisa

The pr

Friends

6/10

Pleasant

19 Jul 2026

PURNELL

The day was OK took us a moment to get soap and extra tiles drop something and under the bed is filthy. Other than that the property is fairly good thank you so much.

Partner

10/10

Exceptional

16 Jul 2026

Kaleb

This was perfect for a weekend stay.

Partner

10/10

Exceptional

15 Jul 2026

Jayla

Wonderful property.

Family

10/10

Exceptional

14 Jul 2026

Arlene

My family and I stayed at the MGM Signature for 5 days. The apartment was clean and large. I highly recommend staying at this location if you want a quiet and relaxing atmosphere.

Family

10/10

Exceptional

13 Jul 2026

Isaac

Very great value for your money

Partner

10/10

Exceptional

11 Jul 2026

Merwin

Everything about this booking and property was amazing!

Partner

10/10

Exceptional

10 Jul 2026

Christian

Everything was great. The room was great and everything was clean. Easy to communicate.

Family_with_children

10/10

Exceptional

08 Jul 2026

Benito

Amazing room and amazing views.

Family

10/10

Exceptional

07 Jul 2026

Temeka

Great location

Partner

10/10

Exceptional

06 Jul 2026

Tommie

It was a pleasure staying there

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Irene

Large rooms with a family great pool is awesome. It’s a great overall property.

Family_with_children

10/10

Exceptional

27 Jun 2026

Catrina

Room was clean, property well maintained. Only issue was the pool closed at the tower we was staying at. Another pool was open just a short walk Nextdoor. Would stay again.

Partner

10/10

Exceptional

22 Jun 2026

melinda

The valet closed at nine, which is kind of a bummer as we had to park at the MGM other than that, the day was great would stay again

Partner

6/10

Pleasant

21 Jun 2026

Jane

The room was in poor shape. Exposed outlets and items falling apart. The TV in the room looked like it was going to fall off the wall. The fridge had a terrible smell. Holes in the wall. Would I stay here, again? Hard pass.

Family_with_children

2/10

Poor

15 Jun 2026

Jermaine

I always start at this location. But this time was horrible from the room cleaning to the fact that the bedroom tv didn’t work and no one on the staff at the hotel or through Jet Luxury could fix. So many empty promises. I contacted the property owner with no response. I hope they could reach out considering the fact that I stay here every other month.

Partner

10/10

Exceptional

09 Jun 2026

carla

Excellent location. Casino is in walking distance. A lot to do a see. The room is beautiful and spacious

6/10

Pleasant

09 Jun 2026

juan

I have stayed at this resort once to twice a year since 2014. First time booking through Jet Luxury, and while almost everything was as usual one thing that I did not like and was a turn off was that all housekeeping needs were not met. The front desk and building house keepers do not assist. You need to get a hold of the company, which is nearly impossible because they run weird bankers hours and even at that you need to specify what needs to be done. I was there for four nights and they never changed the sheets even though I asked, I only got fresh towels twice and the other three times I was bringing towels from pool. They don’t empty the trash at all unless you specify that. Needless to say I won’t be booking through this host anymore.

Family_with_children

10/10

Exceptional

08 Jun 2026

Judith

The room are very clean.
I love Jacuzzi❤️
Staff are very friendly specially George from Valet.

6/10

Pleasant

07 Jun 2026

Doreen

MGM Signature is one of my go to hotels. Love it, the hotel has everything I need while in Las Vegas. I normally get the 1bdrm suite with balcony. This is my 2nd time going through jet luxury which is great by the way, but the room was not cleaned very well it was trash under the bed ( empty bottles ) kitchen & master bathroom floor dirty.

Partner

10/10

Exceptional

02 Jun 2026

Jay

It was nice

Partner

10/10

Exceptional

01 Jun 2026

Lorraine

The staff was very pleasant. Could have not asked for a better stay.

Partner

6/10

Pleasant

31 May 2026

Emily

Definitely better places to stay for the $$. We were only staying for the one night so it wasn't a big deal, but our room wasn't clean properly and it was loud. You can hear the pipes and plumbing everytime water was used and the heating/ac unit was super loud throughout the night. Stains and holes on the sofa bed.

Family_with_children

10/10

Exceptional

30 May 2026

Jenny

Love that we could use the kitchenette and dishes and cutlery that there was the big fridge was such a bonus to keep our drinks cold 10/10 would stay here again thanks.

Partner

10/10

Exceptional

30 May 2026

Maria

Walkable to the strip and it’s in a quieter part
Of MGM grand . Room was big and where I was tucked was also in a quieter part. And for the price considering it’s Las Vegas it’s reasonable and cheaper than the hotels around the area

Self

2/10

Poor

29 May 2026

Karanveer

Got no communication after I checked in. I had a simple request which I informed a month ago but they couldn't fulfill it. Room service has timing.

Family_with_children

10/10

Exceptional

29 May 2026

George

Clean room - great view

Business

8/10

Excellent

28 May 2026

ANGELICA

The only complaint I have is the bed. The mattress needs to be replaced, it was warned out, it hurt to sleep on it. Aside from that, everything else was great!

Partner

10/10

Exceptional

28 May 2026

caroline

Great experience from start to finish.
Don’t believe the poor reviews! The main complaint people seem to have had is that there isn’t daily housekeeping…. But as long as you know that, (and that’s why booking through Jet Luxury is such good value compared to booking directly) then everything is as described or better!!
Apartment was amazing and we will definitely stay here again if we get the opportunity!
Thank you to Yolanda who was very friendly and helpful.

Partner

6/10

Pleasant

27 May 2026

Sonya

Good: Quiet, clean, no smoke smell, kitchette fully equipped, fridge cold, pretty spacious, decent shower water pressure, full size shampoo/conditioner/body wash, plenty of towels. Sadly did not use the hot tub so can’t comment on that. Access to MGM Grand Lazy River Pool is also a plus!
Bad: Check-in process was a mess. Booked 2 rooms and they had trouble finding my reservation because it was booked through a 3rd party (NEVER had this issue before). Then one of the room seems to have double booked because someone came into the room after us. Contacted Jet Luxury and was told it’s my room, but the other person was saying they told her it’s her room. After about 15 min trying to figure out what happened, the other person then said front desk provided her the wrong room and finally got checked in to the correct room. Front Desk somehow incorrectly assigned the same room to 2 different reservations. Luckily the othe person was nice and seemed like a good person. Honestly we both should’ve gotten compensated (room credit at least) for this mixup.

Friends

10/10

Exceptional

26 May 2026

Peter

Room was great for the price! Thank you.

Partner

6/10

Pleasant

26 May 2026

Thu Thanh Ha

The toilet in my suite was clogged but i couldn’t contact the owner. I think it’s due to the holiday weekend.

Friends

10/10

Exceptional

26 May 2026

Miray

the room was very clean and the hotel is amazing and close to a lot of locations. no complaints other than the plumbing was a little weak. valet parking is a huge bonus!!

8/10

Excellent

26 May 2026

Franziska

The hotel has a slightly dated look, but the pictures are very accurate and it was super clean on arrival, walkable to the main strip and easy to get around - rooms don’t get cleaned for three days which is communicated - fair price for what it is, would come again

Self

10/10

Exceptional

25 May 2026

Shawn

Great place.

Self

2/10

Poor

24 May 2026

Sergio

Disappointed – Not Luxury, Just Overpriced and Run DownI am highly disappointed with my stay here. This property claims to be a luxury hotel, but it is far from it.The room was completely run down. The sofa bed was heavily worn out, and sleeping on it meant feeling bare metal springs stabbing into your back all night. To make matters worse, the dressing drawers were broken and would not close properly, completely ruining the aesthetic and functionality of the room.I would absolutely not recommend staying here unless you want a terrible night of sleep and a sore body the next morning. Save your money and go somewhere else.

Family_with_children

10/10

Exceptional

24 May 2026

Vicente

Clean, close to everything. Valet parking

Partner

10/10

Exceptional

20 May 2026

Yadira

Love the hotel. Really enjoyed our stay.

Family_with_children

8/10

Excellent

18 May 2026

Heather

As advertised…access to MGM grand was a plus.

Family

6/10

Pleasant

12 May 2026

Robert

Was there may 7-10th . Beautiful room . Did not get room serviced once throughout though . TV guides all messed up . Only 2 complaints .

Partner

10/10

Exceptional

09 May 2026

Karin

Hotel and room was very clean. Hot tub was really nice to soak in, after a lot of walking. Botton was a bit broken for the jets but still worked. Tv cable didn't work at all and tried calling front desk & the guy didn’t know what to do. And it’s a really nice big tv in the bedroom. It was to bad. Overall, great stay.

Self

10/10

Exceptional

09 May 2026

owen

If you’re here for a few days on business, this is the place to be. Super easy to get to from the airport, centrally located, walking distance to the strip, and clean as can be. Check in couldn’t have been easier, the room couldn’t have been cleaner, the view was great, and it had everything you needed for a week long stay. Kitchenette was stocked with utensils, plates, paper towels, and other cooking essentials. It really couldn’t have been better. Extremely excited to stay here again in my next trip into town.

Self

10/10

Exceptional

08 May 2026

Taylor

It was better than I even expected!!

10/10

Exceptional

07 May 2026

Sandra

Great staff, conveniently located, clean and updated

2/10

Poor

06 May 2026

Marcel

Room had a odor coming from the couch a umbrella from the decor struck my girl horrible anniversary

10/10

Exceptional

04 May 2026

david

About the 3rd time staying here. The room was great and high end comparto

2/10

Poor

30 Apr 2026

Joseph

When I stay at any other resort, I do not have to worry about there being soap, turn down services is automatic and the TV works. First hotel I have stayed at where food was not available 24hrs. Overall I cannot in good faith recommend anyone I know to stay here

Self

10/10

Exceptional

28 Apr 2026

Monica

Perfect from beginning to end. No complaints

Family

10/10

Exceptional

27 Apr 2026

Nuel

Yes. All areas were clean and fully functional.

Family_with_children

10/10

Exceptional

27 Apr 2026

Gregory

We stay through Jet Luxury fairly often. Upon arrival, each suite is always THOROUGHLY clean. During the stay we encountered a delay in our departure and, fortunately, Yolanda was able to shuffle some rooms around in order to allow us to extend our stay. At the same great rates that Jet always offers! Jet Luxury truly does their best to meet or exceed customer's requests, needs and expectations.

Family

2/10

Poor

24 Apr 2026

HIREN

During our stay of 12 days (11 nights) there was only 1 housekeeeping carried out and that too by us contacting the property through hotel.com. This property is not part of Signature hotels and is owned privately. Thus we had to contact their respective housekeeping team who would not answer phones, messages, emails etc. They only carry our one housekeeping in 7 days. So unless you are ready to clean your hotel toilet and rooms yourselves avoid booking this property.
We have also made a compliant against this property on Hotels.com as they are mis-representing themselves as a Hotel. This is a flat in a tower which is owned privately and thus managed privately and does not fall in any shape or form with the Signature MGM Hotels. We had our toilets smelling, bed linen and bins not emptied for days. Even the towels and sugar and toileteries supplied only when we contacted them initially. But after that they would neither answer the phone, whatsapp or emails. Only when we contact Hotels.com to take up this matter with the property did the owner pay any attention to our needs and got the housekeeping done which was only once carried out in the 12 days (11 nights) of our stay.
We would not recommend this property to anyone planning to stay more than 4 or 5 days. Otherwise the property was good and all the amenities provided were good.

Friends_and_family Family

10/10

Exceptional

23 Apr 2026

Sarah

Clean room, great amenities and good location

Family_with_children

10/10

Exceptional

23 Apr 2026

trinidad

It was a great experience, fully recommend!!!

Family_with_children

10/10

Exceptional

21 Apr 2026

Greg

The shower had no cold water which i understand things break from time to time.

The lounge closes really early thus if you want a drink Saturday evening / night, you have to leave the premise.

$11 for an ATM fee is extremely excessive. The price of a 20oz coke was over $6.

Price gouging was a common theme of this property.

Self

10/10

Exceptional

21 Apr 2026

Brenda

Best Hotel it has everything you need for your stay… And customer service was great

Friends_and_family Friends

10/10

Exceptional

20 Apr 2026

Tamara

Space was great, awesome having a fridge and extra pillows

10/10

Exceptional

19 Apr 2026

Jesse

Overall great accommodations at fairly good value

Self

10/10

Exceptional

13 Apr 2026

Ruben

Definitely coming back !

8/10

Excellent

13 Apr 2026

Randy

Very nice hot tub

Friends

6/10

Pleasant

13 Apr 2026

Betsy

Our kitchen had a broken microwave and the outlets didn work. We had to get a new toaster delivered and when it was delivered we had to toast in the living room. Bathroom sink did not drain and both toilets did not flush well. I was told we would get an upgrade due to our expedia gold membership but we were put on the 12th floor overlooking the garbage area where trucks come in and out mattresses outside etc...I contacted the company and they brought the toaster and when I said I had complaints they said to put it all in writing. This was my 3rd stay at signature. Also as an aside when the bell desk brought up our luggage they must have dropped our doughnuts. I thought he was playing around when he said I lost your doughnuts but when he left I openend the box he wasnt joking. They were for the end of a holiday that was ending at 7pm the night of arrival.

Partner

6/10

Pleasant

13 Apr 2026

mary

The TV remote didn't work to change the channel. We called and someone came to help but he couldn't figure it out either.
On the listing, it didn't state that it was only 1 car per unit for free valet parking and if you have more than 1 vehicle, you have to go park over at the MGM and pay.

Partner

8/10

Excellent

12 Apr 2026

Kathy

Check in told us we weren’t part of hotel and they couldn’t even bring us towels

10/10

Exceptional

02 Apr 2026

Arlene

Extra space we needed for our family. We booked adjoining rooms and the conscience of the location was perfect especially because it was connected to the MGM. The check in process was extremely easy and staff was helpful when needed. Although the rooms are a bit outdated, they were very clean and extra roomy.

Family_with_children

10/10

Exceptional

02 Apr 2026

John

Loved the condo!! Jet Luxury resorts was seamless answered all questions promptly!

10/10

Exceptional

01 Apr 2026

Janette

Kitchen was fully equipped. Nice clean family friendly

10/10

Exceptional

01 Apr 2026

Francesca Denise

Every thing was really comfortable and stocked perfectly.

8/10

Excellent

30 Mar 2026

Peter

Excellent except for housekeeping did not appear in the 3 nights we were there. No fresh towels offered.

10/10

Exceptional

30 Mar 2026

Jan

Perfect

8/10

Excellent

28 Mar 2026

Allan

Very clean room. Full kitchen was great. Hot tub clean and powerful. What they dont tell you is the room is not part of MGM, but leased out to third party. Support and maintenance handled differently. But they did respond.

Partner

10/10

Exceptional

25 Mar 2026

Gregory

VERY clean room. Well stocked towels. View ok. Jet Luxury has proven best of \"managed suites\" at The Signature.

10/10

Exceptional

23 Mar 2026

German

Great stay

10/10

Exceptional

23 Mar 2026

Nicholas

Rooms where clean, staff was friendly. Would stay here again

Friends

10/10

Exceptional

23 Mar 2026

Tatyana

Very clean place staff communication is top tier very nice rooms.

Partner

6/10

Pleasant

22 Mar 2026

Joonyoung

They need to improve everything.

Business Self

10/10

Exceptional

22 Mar 2026

Michelle

The room was huge! It had everything we needed and more! Having access to the pools at MGM was also a bonus

Family

10/10

Exceptional

19 Mar 2026

Grady

The room's very clean and The View was nice. Love the location and the proximity to the district

Friends_and_family Family

10/10

Exceptional

18 Mar 2026

Daniel-Kristofer

Wonderful amenities and view

Partner

10/10

Exceptional

16 Mar 2026

Alyssa

We had a great stay here! Efficient check in, gated security and enjoyed no hustle and bustle of a casino. We had a fabulous room with a jacuzzi tub. Not many food options close proximity but we knew going into it. Tower 2 where we stayed had their pool open which was a great perk with the great weather.

Partner

10/10

Exceptional

15 Mar 2026

Coral

Clean room, nice view

Partner

10/10

Exceptional

10 Mar 2026

ERNESTO

This property is exceptional for the price, Its like a complete home you will have while visiting LV. The private hot tub inside your room is so relaxing after a long walk on the strip. I will recommend this place to my friends for sure!

Partner

10/10

Exceptional

02 Mar 2026

Marlin

Loved my time there. Was a breath of fresh air!!

Partner

6/10

Pleasant

27 Feb 2026

Jennifer

Room Condition & Customer Service needs improvement.

Partner

10/10

Exceptional

23 Feb 2026

Ignacio

The the room was amazinf great service 💯

Friends

10/10

Exceptional

22 Feb 2026

Erin

Loved the comfortable beds! Staff was great. Loved our hotel not smelling like smoke from a casino.

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Filippo

Excellent

6/10

Pleasant

21 Feb 2026

Gary

The rules for staying there were not clear. There was a big poster in the room that included services such as cleaning the room, etc. But if you called the number on the poster didn’t seem to know how we got is number. Better communication on room service would have been appreciated.

10/10

Exceptional

16 Feb 2026

Cindy

Nice and clean will be back

Family

6/10

Pleasant

15 Feb 2026

Richard Stephen

Room was nice but showing its age .
Time for makeover .
No housekeeping unless requested which was surprising
Pool heat set way too cold for this time of year .
Still enjoyed our stay but this was the 4th time at signature and can see it’s not same as it once was !

Leisure Partner

10/10

Exceptional

05 Feb 2026

La Tosha

Clean room

Friends_and_family Friends

8/10

Excellent

03 Feb 2026

Bobby

Nice property. Would give 5 stars, but the jacuzzi didn't work when we got there and housekeeping had to come finish cleaning. Everything was promptly addressed and repaired. Also no house keeping to clean the room when you stay multiple days. I was told that's not an option for the private owned units. Outside of that everything was great. Spacious and the balcony was a plus!

Business_and_leisure Partner

10/10

Exceptional

02 Feb 2026

CORINA

Clean rooms

Leisure Self

10/10

Exceptional

01 Feb 2026

lisbeth

Room was complete with necessary amenities easy to check in