Name: Masquerade Tower At Rio Hotel And Casino
Address: 3700 W Flamingo Rd, Las Vegas, 89103, US

10/10

Exceptional

31 Jul 2026

Eliseo

Parking clean up and line spacing missing.

Elevator and isles maintenance needed

2/10

Poor

31 Jul 2026

Nicholas

Nothing

10/10

Exceptional

31 Jul 2026

Jeff

Cool hotel, lots to do! Food and pool were great!

10/10

Exceptional

31 Jul 2026

Ray

Love staying there. Perfectly located, close to strip and amenities .

4/10

Poor

31 Jul 2026

Alexander

It was next to impossible to get an elevator during checkout window each morning (10am-noon). They either need more working elevators or stairs available to relieve the congestion.

Also the property is old and dark. I didn't like that ambiance in general.

10/10

Exceptional

30 Jul 2026

Craig

Clean rooms very friendly staff would definitely stay again

8/10

Excellent

30 Jul 2026

Debbie

Nice pools. Valet included with resort fee. Comfy beds.

8/10

Excellent

30 Jul 2026

Lily Ching Man

I stay at Rio couple time. Everything is great. The only things is the checkin line wait so long, I waited for an hours to get my room. Need to hire more front desk to slove this problem.

10/10

Exceptional

30 Jul 2026

Patrick

Very nice room, the parking is great, easy access to the strip or freeway. Always friendly staff. We didn't have to wait to get checked in, as there was staff available, which many times there is not.

4/10

Poor

30 Jul 2026

Juan

the elevator are ogly, dirty and slow

Friends

8/10

Excellent

29 Jul 2026

Loraine

Free parking, friendly and helpful staff, easy kiosk check-in and check-out, clean rooms and bedding.

10/10

Exceptional

29 Jul 2026

murray

I appreciated having a refridgerator in the room. The room was large and the bed very comfortable. Needed more people at the front desk at checkin during peak times.

6/10

Pleasant

29 Jul 2026

Mark

Room and elevator were run. Bathroom had loose tiles. They had broken off and were just sitting there. Tub would drain sufficiently so stood in water past my ankle. Refrigerator cabinet was broken bed was way past it use so you sunk in. Elevator were would I start 2 of 4 elevators out of order so waited and waited. Check in staff rude and unhelpful. Had trouble with self checkin. Ask what i was doing wrong. Rudely told if I could not figure it out to go other counter and wait in a 45 minutes line. A fellow traveler heard and helped me out.

8/10

Excellent

29 Jul 2026

Jerri L

The staff is pleasant and the drinks are good and strong.

10/10

Exceptional

29 Jul 2026

Courtney

The pool was great, the room was cool, the parking was convenient and the slots were generous! Great time! Thanks RIO!

8/10

Excellent

29 Jul 2026

Kailey

Not the cleanest hotel or updated but free parking and easy access to the rooms.

10/10

Exceptional

29 Jul 2026

Desiree

Very clean and spacious room would like to say enjoyed everything about it I’ll be back to enjoy the pool didn’t get to use it cause I was in town for a baby shower definitely will be back again

8/10

Excellent

29 Jul 2026

Joanna

Everything was ok except the A/C. It will only go down to about 74 degrees so it wasn’t cold during our whole stay and we stayed in the summer when it was 109 degrees outside. Also, 2 elevators were not working so we had to wait for the elevators a long time up to 30 minutes.

10/10

Exceptional

29 Jul 2026

Daniel

Couldn't have been happier with the Rio. The room was great, the service was great, and it was nice to be somewhere in Vegas where they actually have some decent deals for budget conscious tourists. Will be staying again in the future.

8/10

Excellent

29 Jul 2026

PEDRO

The hotel is nice, but need maintenance. Personal in front desk is not nice. Average for the price is good.

2/10

Poor

29 Jul 2026

Guadalupe

Hard to find a parking space and we spend almost 2 hrs for check in

4/10

Poor

28 Jul 2026

Charlene

Starting…the price was great until I got there, the hotel fees were over $110. The Masquerade Tower is the old one, apparently! As soon as we got off the elevator the smell of pot was the only thing smelt every time, very frustrating. The room was very big and roomy…which meant the air system not efficient enough to cool off the whole room. Instead of sleeping in the bed I had to put the comforter over the cloth couch and sleep there. So being 110 degrees outside the air conditioning in the room was awful. Hardly any towels or hand towels. Just not what we were expecting for being in Vegas AND paying an additional fee!!! We’ll never stay at that hotel again.

8/10

Excellent

28 Jul 2026

Jason Neal

I was in the masquerade tower, in one of the older rooms. One light in the main room was broken, bathroom light could of been brighter, exhaust fan was inoperable, so you had to close the door quickly after use or the whole room smells for a while. But other then that, the room was fine. The hallway to and from the room, a couple days had a mildew smell coming from the air circulation. Out side the resort heading to and from the car garage, very dated, no ac in the elevators outside, most likely has been updated since it was built or the cameras were put in. Inside, many shops are gone or open only on the weekend. The Kizz attractions should be replaced, they dont even man the bar near that area.

2/10

Poor

28 Jul 2026

Cheyna

Room was not up to part and dresser was broken, room had a stale cigarrtte ordor, bed frame was old and made noises

10/10

Exceptional

28 Jul 2026

julia

hola todo esta bien acepto.las llaves delos showers nesesitan nuevas todo excelente

6/10

Pleasant

28 Jul 2026

Kurtis

Room was amazing and lovely. Very spacious. However only 2 of 4 elevators were working and the Wifi frequently failed to work. Line to get front desk agent was ridiculous. Make sure you check fine print too since hotels.com hides the resort fee and doesn't include it in \"Total with taxes and fees\".

6/10

Pleasant

28 Jul 2026

Parker

Cool

10/10

Exceptional

28 Jul 2026

Mike

Great value Excellent Pool

10/10

Exceptional

28 Jul 2026

Adam

Expect renovations soon. The hotel def needs updating. But it was fun and a bit nostalgic of the Vegas you come to expect.

8/10

Excellent

28 Jul 2026

Erin

Loved that parking was free

10/10

Exceptional

27 Jul 2026

Rosalina

5 star service

10/10

Exceptional

27 Jul 2026

Romeo

everyone is nice and the rooms are clean

10/10

Exceptional

27 Jul 2026

Yvette

My stay was great, no issues at all. But the hotel is a bit run down, so improvements are needed.

4/10

Poor

27 Jul 2026

Jessica

We were given a room where the ac didn’t work. And when you call the front desk you are directed to a call center. We left for the day and came back. The only indication that we needed to switch rooms was a note scribbled on a note pad. Had to wait in line for 30 mins to talk to a live person at check in to switch rooms. Was not offered a bell hop and was told we only had thirty mins to repack our room and get to the new room. And when we asked to speak to a manager, there was none in the building. Additionally, if you want shade at the pool you have to pay an additional $40 on top of the amenity fee. Customer service was not helpful in regard to a lost item either (never received it back). And the “convenient store” was consistently closed so there was no where in the hotel to get water! The hotel itself is clean but customer service is nearly non existent.

10/10

Exceptional

27 Jul 2026

sofia

nice renovated room, very clean, with a fridge and free parking.

10/10

Exceptional

27 Jul 2026

Lawrence

Excellent service and great views!

10/10

Exceptional

27 Jul 2026

James

The room wasn't very clean, and the ice machine didn't work

6/10

Pleasant

27 Jul 2026

johnny

Staff was great, but the rooms in masksrade tower was horrible, the AC was not good at all.....

2/10

Poor

27 Jul 2026

Richard

What was quoted on Expedia was lower then what was charged

10/10

Exceptional

26 Jul 2026

Omer

Good customer services

2/10

Poor

26 Jul 2026

Lekisha

The room was old and smells like old mold. The furniture was stale and I requested a one night stay and they charged me for two nights . Held my funds and overdraft my account . I need a room for Sunday and it won’t let me change the update

2/10

Poor

26 Jul 2026

Martha

El hotel está grande y las albercas también pero muy caros todo te cobran carísimo la renta de silla u ambrella
La abitacion que nos tocó bien viejo todo la tina bien percudida jamás regresamos.a ese hotel

10/10

Exceptional

26 Jul 2026

WENDY

Super happy here. Spent all weekend and never bothered to leave. Room not updated but super clean and very good shape. Huge! Casino and pool and other amenities were quite wonderful.

10/10

Exceptional

26 Jul 2026

James

RIO has improved a lot. We enjoyed our stay

10/10

Exceptional

26 Jul 2026

Dionne

No complaints. Everyone and everything was great. It’s a good place to have you some R & R. Just be mindful it’s not on the strip but very close by.

10/10

Exceptional

26 Jul 2026

David

It is ok.

10/10

Exceptional

26 Jul 2026

norbey nanez

All ok. Thank u

10/10

Exceptional

26 Jul 2026

Toni

The only real problem I had with the room was the fact that it had no microwave. Also the casino floor had a slight odor. It could have been the cigarette smell and some peoples funk. I loved the amenities. Best gym I have ever been to in a hotel. Absolutely LOVED the pool area. Only thing missing was the waterfall I had expected to see as pictured on the website. Also the food on the premises was a bonus. Would stay there again

10/10

Exceptional

26 Jul 2026

Nathaly

Stayed 1 night on a quick turn around trip to Vegas with my kids. Room was clean , spacious, with Great view .
Way better than expected for the price. I paid $25 for early check in and was able to check in at noon instead of 4PM. Spent all day with my kids in the pool area. Would def. Stay again.

10/10

Exceptional

26 Jul 2026

Luis

Love it

6/10

Pleasant

26 Jul 2026

Derek

Liked helpfulness of staff.nom working elevators made for long lines and aircon not great although was 110 each day

8/10

Excellent

26 Jul 2026

Nancy

Affordable hotel to book in LV and close approximity to the strip. In my opinion, just need to change carpet and sofa to make it look and feel cleaner.

10/10

Exceptional

26 Jul 2026

Sandra

Love staying here. Room rates great. Hotel in great condition.

10/10

Exceptional

26 Jul 2026

Ledell

My experience was great . The only issue I had was the Air conditioning in my room wasn’t as cold as I would have liked it to be but other then that everything was amazing.

8/10

Excellent

26 Jul 2026

Krystal

Good place to stay, and would be back again.

10/10

Exceptional

25 Jul 2026

Douglas

Todo súper limpio y amplio

Family_with_children

4/10

Poor

25 Jul 2026

Elias

I’ve stayed at the Rio before but this time was different. We were charged a smoking fee because allegedly the smoke alarm went off in our room… MIND YOU we don’t even smoke. It took 10 days of calling at different times of day to get the issue resolved. Also, the room we got could have used some better cleaning as we found hair and trash under the bed from the previous patrons.

Partner

8/10

Excellent

25 Jul 2026

Yelenis

Estuvo bien

2/10

Poor

25 Jul 2026

liliang

👎

8/10

Excellent

25 Jul 2026

Damisi

The shower was clogged up and the sink smelled really bad panoramic suite is what I was in and I was very dissatisfied with taking a shower having to stand in water that should be going down the drain

6/10

Pleasant

25 Jul 2026

Alfredo

So, I guess the biggest thing to note is you kinda get what you pay for. The casino is small but nice and quant. The bars are pretty darn good in terms of casino bars, and all in all the main resort area is good. Now the rooms in the masquerade tower are another story. Firstly, the elevators for floors 22 and up are half operating meaning that there's technically 4 of them but only 2 are working. Then the button for our floor wouldn't work all the time so we had to go one floor up and move down via stairs. Then the hallways leading to the rooms are very dirty and don't look maintained. The room itself sure looked it's age with dirty carpets, dated showers, and no real thought to room arrangements. There are no plugs near the beds so we had to charge our phones across the room if we were resting. I guess for the low price it's not the worst but honestly it makes you want to spend the extra to get a better experience. Would only come back for a sleep and leave.

10/10

Exceptional

25 Jul 2026

Erin

Great property for the nightly price!

6/10

Pleasant

25 Jul 2026

BENITO

While the room was clean, the smell was bad until we set our AC to 68 degrees. The carpets were well worn out, too.

6/10

Pleasant

25 Jul 2026

MARIA

I don't like they lie on the description of the room on line, they said \"tv 62 inches\" and it's false, the tv it's 42 inches,

6/10

Pleasant

25 Jul 2026

Wilber

Ocupan poner más personal a la hora de registrarse porque las máquinas no trabajan muy bien

2/10

Poor

25 Jul 2026

Rebecca

We will Never stay here again! A/C was broke, water wouldn’t come out of the shower (my husband had to fix it), carpet was sticky, blow dryer and lighted mirror both did not turn on, and to add the cherry on top of all this as if that wasn’t enough-the bed was EXTREMELY hard! And we have a very firm mattress so that is saying something. We obviously called the desk and told them the problems and was told they don’t switch rooms and that someone would be up in 7 hours!!!! To fix the A/C. It was 117’! Not ok! We paid over $250 for this king bed hotel room and they couldn’t change rooms? I could see if there was one or two things going on but this was absolutely ridiculous. We will Never stay at this hotel ever again!

10/10

Exceptional

24 Jul 2026

Shantall

The room was nice and clean

10/10

Exceptional

24 Jul 2026

Ana

Todo bonito muy limpia la avitacion

Partner

10/10

Exceptional

24 Jul 2026

Richard

excellent room,professional staff,modern casino with excellent entertainment with free parking for hotel guests

10/10

Exceptional

24 Jul 2026

Belvia

Had an amazing stay ,the room was nice and clean.

8/10

Excellent

24 Jul 2026

Edgar

I really enjoyed my stay at Rio. I would have given it a 5 Star but my bathroom light was not working (we used bathroom in the dark our first night). I called front desk and their automated system responded with a 45 minute wait time and no one arrived. The next morning while I was walking out of hotel I seen a maintenance guy changing filter, I asked if he was going to our room and said no but still offered to help. The was very helpful and checked brakers in the room and eventually sold our issue. I don’t remember his name but he was very professional. Thanks and I look forward to booking next visit soon.

10/10

Exceptional

24 Jul 2026

Fumitoshi

Good room. Super clean. I like it.

8/10

Excellent

24 Jul 2026

Paelita

Alot of smoke in the area

Partner

8/10

Excellent

24 Jul 2026

Carneice

Everything was great. They just need an microwave in the rooms. We would get food from the restaurant inside of the hotel and most of the time we didn't finish it so we had to trash the food. we couldn't heat it back up to eat so we waist a lot of money on the food by not being able to heat up in the microwave. Thats my only complaint about the hotel.

10/10

Exceptional

24 Jul 2026

Teresa

I’ve stayed several times and this was by far the best. Some small hiccups but this hotel is making a comeback! Thank you.

6/10

Pleasant

23 Jul 2026

Tom

Booked a renovated room & it seems the only renovation was new carpet & some paint. Same old beat up furniture from the first time I stayed there in the mid 90s. I've stayed here several times over the years & it just seems there is an overall lack of maintenance, examples being 2-3 pools closed daily, took about 3-4 minutes to get lukewarm water in the shower & sinks, stains on the ceiling & curtains. Slots were extremely tight & the fire alarm went off at least once daily. Overall, not really impressed with the past few visits to the Rio. One bright spot was a housekeeper named Maria who does an excellent job and cares about her work.

10/10

Exceptional

23 Jul 2026

Derontey

Clean Everything

4/10

Poor

23 Jul 2026

Juan

.

6/10

Pleasant

23 Jul 2026

Angel

I was told I had a late check out for free, the next day I was told by the staff that the rep that told me this was a new agent and did not know their policies. I was told I could pay for a late check out as they did not have any courtesy free late check out. Not even 1 hour! That’s all I needed 1 hour.

6/10

Pleasant

22 Jul 2026

Sarah

This place is dead. No one was there and it needed work everywhere and a good clean of the grounds. Not much going on..we had s good deal in a big room but I would not stay again. Too many other choices.

8/10

Excellent

22 Jul 2026

murray

Walls to the room are thin and we could hear the couple next door. Clean, large sized rooms. Comfortable bed and pillows.

2/10

Poor

22 Jul 2026

Charles

They need to fix the air conditioning in this place

6/10

Pleasant

22 Jul 2026

Chris

Was annoying talking too AI robots instead of people when you use the phone for in house stuff

Self

4/10

Poor

21 Jul 2026

Crystal

Our room was in the older tower and looked like it was from the 70s. It needs to be upgraded. I paid for an upgraded room to have a view of the strip. When we were checking in it asked if I wanted to upgrade again for a better view of the strip. Like paying more already wasn't good enough and it wasn't. We got a great view of a closed Bojangles, empty lot and streets. Only two elevators were working so that sucked. One night there was dog poop by the elevators that was there for hours before getting cleaned up. The pool area was the best part of this hotel. So if you stay here pay for the pool view and stay in the newer tower.

Friends_and_family Friends

10/10

Exceptional

21 Jul 2026

Ramon Luis

First I love the panoramic suites!!!! The view is breathtaking, rooms and property clean and well maintained!!!! I’ll definitely be back to el Rio on my next trip.

Family

10/10

Exceptional

21 Jul 2026

pedro

The shower keep
Getting flooded … so we take short showers so it wouldn’t overflow…

Family

10/10

Exceptional

21 Jul 2026

Joshua

Best water pressure I’ve ever had in a hotel 10/10 shower experience.

Friends_and_family Friends

6/10

Pleasant

21 Jul 2026

Elizabeth

The jet tub did not work and I had to wait in line after my kiosk check in because the young lady with the iPad was not the least bit helpful. My room was clean and quiet.

Self

10/10

Exceptional

20 Jul 2026

Samuel

Great casino and helpful front desk!

Friends

8/10

Excellent

20 Jul 2026

Michael

Good off strip location

Partner

2/10

Poor

20 Jul 2026

Nathalie

We were placed in a room in desperate room of renovations. Broken lights, tiles falling off, broken curtains. Room rates went from 169 t 16 in two days and we did not get a price match.

Business

6/10

Pleasant

20 Jul 2026

Marco

The room was clean, and the housekeeping staff did an excellent job throughout our stay. Unfortunately, the air conditioning did not work well, and the room never got comfortably cold. The shower also had very low water pressure, which made it difficult to enjoy. Another major issue was the elevators—only two were operating, resulting in waits of up to 30 minutes just to go up or down. Overall, while the room itself was clean, the lack of working amenities made the stay less enjoyable.

Friends_and_family Family

4/10

Poor

20 Jul 2026

Nancy

This is my first time staying here. Casino floor overall is okay. Did self check in so didn’t need to utilize a staff for assistance. My room the bathtub/shower didn’t drain well at all. Toilet needs to flushed multiple times. The sink turning faucet in the bathroom is loose. Room is spacious but out-dated compared to other hotels. Elevators were very slow. Parking ramp was not cleaned.

Business Partner

2/10

Poor

20 Jul 2026

Fable

Will never stay here again. You guys should invest in a staff so that people staying there can actually receive help. Worst experience ever as far as customer service.

Friends_and_family Friends

8/10

Excellent

20 Jul 2026

Ife

Rio at the Masquerade is beautiful. It is so much to do at this resort from the gambling to the restaurants and shops. My only complaint is the water in the restaurants tastes like dirt and the rooms are dated. Even with that being said, it would not stop me from staying again.

Friends_and_family Friends

10/10

Exceptional

20 Jul 2026

Dolores

Rooms were nice

4/10

Poor

20 Jul 2026

Kim Anh

I requested non-smoking room, but they gave it to me. Smoking room smelling strong marijuana. I called to request changing and smoking room. No one care.

4/10

Poor

20 Jul 2026

Diana

Some of the elevators were not working so it took a very long time to get on one. A line of people would form trying to get on. At least for the masquerade tower. Had issues checking in, our first room was still being occupied and then the 2nd room the keys were not working. Check in desk is quite a ways from masquerade tower so all the back and forth and the long wait foe elevators really ruined my first time at the rio

Partner

10/10

Exceptional

20 Jul 2026

Billy

Great

10/10

Exceptional

20 Jul 2026

Michael

Excellent service at front desk.

Self